Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 40,555 complaints for BMW
Incident date: Jan 3, 2022
When starting a cold engine, a “plume of blue smoke” can be seen emitting from the exhaust tailpipe for approximately 10-20 seconds. There is no engine malfunction light illuminated (no” turbocharger boost faults are stored) and no drivability issues are detected.
Incident date: Apr 20, 2022
The contact owns a 2008 BMW 328I. The contact received notification of NHTSA Campaign Number: 22V119000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not made aware of the issue. The manufacturer was not made aware of the issue. The ... Read more
Incident date: Jan 1, 2022
The contact owns a 2015 BMW X5. The contact received notification of NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experien... Read more
Incident date: Mar 2, 2022
The contact owns a 2006 BMW 330I. The contact received notification of NHTSA Campaign Number: 22V119000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle was emitting an abnormal oil burning odor. The manufacturer was not ... Read more
Incident date: Aug 17, 2022
The contact owns a 2006 BMW 325I. The contact received notification of NHTSA Campaign Number: 22V119000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that upon starting the vehicle, he smelled a burning odor. There was no warning light illuminated. The contact stated that he was unable to duplicate th... Read more
Incident date: Nov 16, 2022
The LED chips that control the running lamps in the rear and prone to fail based on my personal experience and reading forums; I've replaced 3 so far. However, BMW has yet to acknowledge the issue and will only sell you an entire brake lamp for $400+. You can find the chip that needs replacing on Amazon for ~$15 with a Lifetime Warranty through the Amazon retailer. During normal operation, these L... Read more
Incident date: Nov 15, 2022
No past issues with brakes. No warning lights. Went to brake and pedal went to the floor. Christmas tree of lights go off about brake/abs/traction control issue. Press pedal agian, same thing. Press again, and finally get brakes. I was going about 35mph. Luckily I didn't coast through a busy intersection, but if this happened somewhere else, I or others could be dead. I had room to maneuver and... Read more
Incident date: Aug 30, 2022
Blower motor doesn’t work and BMW Has discontinued the part. So I have to form or heat or ac flow in my car
Incident date: Nov 15, 2022
Timing chain issue that is common with the BMW n20 engines. The chain is starting to loosen and have some slack. Afraid it could brake and jump teeth as it does it so many online horror stories wrecking the car's engine after it breaks and gets sucked into it. I believe a recall should hopefully happen. A sorts of class action lawsuits and settlements but no recall yet.
Incident date: Nov 15, 2022
Timing chain issue that is common with the BMW n20 engines. The chain is starting to loosen and have some slack. Afraid it could brake and jump teeth as it does it so many online horror stories wrecking the car's engine after it breaks and gets sucked into it. I believe a recall should hopefully happen. A sorts of class action lawsuits and settlements but no recall yet.
Incident date: Oct 18, 2022
Forward sensors did not activate braking system, vehicle subsequently jumped the curb and struck concrete piling, embedding it into the vehicle. The air bags did not deploy. I sent an email to the company and the incident was reported to the police. The vehicle was determined to be a total loss by New Jersey Manufacturers Insurance company after being inspected by the collision company. As my wife... Read more
Crash
Incident date: Oct 18, 2022
Forward sensors did not activate braking system, vehicle subsequently jumped the curb and struck concrete piling, embedding it into the vehicle. The air bags did not deploy. I sent an email to the company and the incident was reported to the police. The vehicle was determined to be a total loss by New Jersey Manufacturers Insurance company after being inspected by the collision company. As my wife... Read more
Crash
Incident date: Oct 18, 2022
Forward sensors did not activate braking system, vehicle subsequently jumped the curb and struck concrete piling, embedding it into the vehicle. The air bags did not deploy. I sent an email to the company and the incident was reported to the police. The vehicle was determined to be a total loss by New Jersey Manufacturers Insurance company after being inspected by the collision company. As my wife... Read more
Crash
Incident date: May 14, 2022
The contact owns a 2009 BMW 328I. The contact stated while driving at an undisclosed speed, there was smoke coming out from underneath the hood of the vehicle. There was no warning light illuminated. The contact continued driving to her nearby residence. The contact stated that the failure had been reoccurring increasingly and she could smell a strong burning odor inside the vehicle while driving.... Read more
Incident date: Nov 14, 2022
Recall was issued March 2022. The remedy is still not available.
Incident date: Mar 2, 2022
The contact owns a 2008 BMW 328I. The contact received notification of NHTSA Campaign Number: 22V119000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool co... Read more
Incident date: Mar 2, 2022
The contact owns a 2007 BMW 328I. The contact received notification of NHTSA Campaign Number: 22V119000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool co... Read more
Incident date: Nov 13, 2022
The "Secure from Rolling" alert pops up on screen and car is prevented from moving. Engine must be shut off and ignition turned back on to work. Gears/spring probably need replaced per error message.
Incident date: Nov 13, 2022
The "Secure from Rolling" alert pops up on screen and car is prevented from moving. Engine must be shut off and ignition turned back on to work. Gears/spring probably need replaced per error message.
Incident date: Nov 13, 2022
The "Secure from Rolling" alert pops up on screen and car is prevented from moving. Engine must be shut off and ignition turned back on to work. Gears/spring probably need replaced per error message.
Incident date: Apr 1, 2022
The car is experiencing rough idles and an imbalance in the overall performance. The PCV valve is not allowing enough air to return to the combustion chamber, creating a rough idle as the levels are imbalanced. It’s also causing a lean air to fuel mixture, oil leaks and increased fuel consumption. The PCV valve hoses became blocked by built-up moisture causing high pressure to be built up in th... Read more
Incident date: Apr 1, 2022
The car is experiencing rough idles and an imbalance in the overall performance. The PCV valve is not allowing enough air to return to the combustion chamber, creating a rough idle as the levels are imbalanced. It’s also causing a lean air to fuel mixture, oil leaks and increased fuel consumption. The PCV valve hoses became blocked by built-up moisture causing high pressure to be built up in th... Read more
Incident date: Nov 12, 2022
I have referred to the owner's manual of my vehicle and it does not show me nor indicate how to get access to the trunk from the inside of the vehicle in an emergency situation. I've looked for a seat release latch handle and there is not one. I've researched and contacted BMW experts and they state normally it should have one, other times it may not... I've pulled the middle seat armrest down ... Read more
Incident date: Mar 15, 2022
The check engine light stays on because of the defective wire harness. It was made of very low quality and I feel strongly this is a major safety defect and needs to be rectified. NHTSA should initiate a vehicle recall because of this.
Incident date: Nov 11, 2022
My 2011 328i convertible has the Vanos Cam shaft bolts broken, and the dealership never said anything about the recall for this issue. When I brought it to their attention they gave me a bill for $800 to find what I told them was wrong with the car. For the 10 years I had the car I have only use one dealership for repairs, and had an additional warranty on my vehicle and NOTHING was said about the... Read more
Incident date: Nov 8, 2022
Radiator Grill does not open when running. It remains in the close position. It started with the engine symbol that appeared on the dash.
Incident date: Apr 2, 2022
The contact owns a 2008 BMW X3. The contact received notification of the NHTSA Campaign Number: 22V119000 (Engine and Engine Cooling). The contact stated that after attempting to turn on the heat, the heat failed to properly operate. The contact stated that the heat was either too low or too hot. The contact was concerned that the system would overheat. No warning lights were illuminated. The deal... Read more
Incident date: Nov 7, 2022
BMW Drivetrain malfunction. Timing chain replacement kit. Pump module with Vanos units and solonoids
Incident date: Oct 22, 2022
The contact owns a 2019 BMW K 1600 GT. The contact received notification of the NHTSA Campaign Number: 22V023000 (Suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was notified of the recall notice and stated that parts were available for the recall r... Read more
Incident date: Oct 22, 2022
I noticed all of a sudden when I would turn my steering wheel it would make a clicking sound. Then none of my controls were working on the steering wheel. The horn wouldnt work none of the buttons and the air bag malfunction light was on. I researched and quite a few people had the same problem and I found out it was the ribbon wire inside the steering wheel had snapped and broke. The clock spring... Read more
Incident date: Oct 22, 2022
I noticed all of a sudden when I would turn my steering wheel it would make a clicking sound. Then none of my controls were working on the steering wheel. The horn wouldnt work none of the buttons and the air bag malfunction light was on. I researched and quite a few people had the same problem and I found out it was the ribbon wire inside the steering wheel had snapped and broke. The clock spring... Read more
Incident date: Oct 22, 2022
I noticed all of a sudden when I would turn my steering wheel it would make a clicking sound. Then none of my controls were working on the steering wheel. The horn wouldnt work none of the buttons and the air bag malfunction light was on. I researched and quite a few people had the same problem and I found out it was the ribbon wire inside the steering wheel had snapped and broke. The clock spring... Read more
Incident date: Nov 7, 2022
The contact owns a 2016 BMW 740I. The contact stated that while operating the vehicle, the front air suspension failed to perform as designed, causing the front end of the vehicle to remain lowered, making the front driver’s and passenger’s side tires touching the inner wheel well. The vehicle was taken to the local service center who diagnosed that the front driver’s and passenger’s side ... Read more
Incident date: Oct 31, 2022
WHILE PARKING THE VEHICLE IN A HEAD-ON PARKING SPOT, THE CAR SUDDENLY ACCELERATED WITHOUT WARNING AND HIT A WALL. THE CAR THEN WENT INTO REVERSE AND SPED UP RAPIDLY UNTIL IT HIT A CONCRETE PATIO ON THE OTHER SIDE OF THE PARKING LOT. THE BRAKE PEDAL WAS DEPRESSED WITH SUBSTANTIAL FORCE THE ENTIRE TIME THE VEHICLE WAS MOVING BUT THE VEHICLE WOULD NOT STOP MOVING. THE BRAKES DID NOT ENGAGE. I DO ... Read more
Crash
Incident date: Oct 31, 2022
WHILE PARKING THE VEHICLE IN A HEAD-ON PARKING SPOT, THE CAR SUDDENLY ACCELERATED WITHOUT WARNING AND HIT A WALL. THE CAR THEN WENT INTO REVERSE AND SPED UP RAPIDLY UNTIL IT HIT A CONCRETE PATIO ON THE OTHER SIDE OF THE PARKING LOT. THE BRAKE PEDAL WAS DEPRESSED WITH SUBSTANTIAL FORCE THE ENTIRE TIME THE VEHICLE WAS MOVING BUT THE VEHICLE WOULD NOT STOP MOVING. THE BRAKES DID NOT ENGAGE. I DO ... Read more
Crash
Incident date: Oct 31, 2022
WHILE PARKING THE VEHICLE IN A HEAD-ON PARKING SPOT, THE CAR SUDDENLY ACCELERATED WITHOUT WARNING AND HIT A WALL. THE CAR THEN WENT INTO REVERSE AND SPED UP RAPIDLY UNTIL IT HIT A CONCRETE PATIO ON THE OTHER SIDE OF THE PARKING LOT. THE BRAKE PEDAL WAS DEPRESSED WITH SUBSTANTIAL FORCE THE ENTIRE TIME THE VEHICLE WAS MOVING BUT THE VEHICLE WOULD NOT STOP MOVING. THE BRAKES DID NOT ENGAGE. I DO ... Read more
Crash
Incident date: Apr 1, 2022
The contact owns a 2014 BMW X6. The contact stated while driving at an undisclosed speed, there was an abnormal rattling sound coming from the vehicle without warning. The contact stated that upon inspection of the vehicle, he discovered that front driveshaft universal joint was loosened. Upon investigation, he discovered NHTSA Campaign Number: 17V138000 (Power Train) which he linked to the failur... Read more
Incident date: Mar 7, 2022
The contact owns a 2011 BMW 328i. The contact received notification of the NHTSA Campaign Number: 22V119000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact then stated that he noticed that the front passenger’s side interior door handle disintegrated. The vehicle was taken to an independent mechanic where it was diagnosed that the door han... Read more
Incident date: Mar 7, 2022
The contact owns a 2011 BMW 328i. The contact received notification of the NHTSA Campaign Number: 22V119000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact then stated that he noticed that the front passenger’s side interior door handle disintegrated. The vehicle was taken to an independent mechanic where it was diagnosed that the door han... Read more
Incident date: Oct 31, 2022
Component or system failed: Steering Column. It is available for inspection. Safety or the safety of others put at risk: When driving the steering column will lock or stick into place until it is forced back into a normal driving position. This consistently occurs when driving on a corner or making slight steering adjustments on a straight road. Has the problem been reproduced by a dealer: UNKNOWN... Read more
Incident date: Nov 7, 2022
The contact owns a 2011 BMW 328XI. The contact received notification of NHTSA Campaign Number: 22V119000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted several times. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. T... Read more
Incident date: Jul 14, 2022
On July 15, 2022, my 2013 BMW X3 i28 broke down on the NYS Thruway; I reside in Fort Lauderdale; I've owned the Vehicle for a year and a half, have serviced it at BMW of Fort Lauderdale, and actually had it In to change a lightbulb and make sure all was good. It was towed to Towne BMW in Williamsville, NY, as I was in town visiting family. I purchased the car from Carvana in November 2020; the ext... Read more
Incident date: Jul 14, 2022
On July 15, 2022, my 2013 BMW X3 i28 broke down on the NYS Thruway; I reside in Fort Lauderdale; I've owned the Vehicle for a year and a half, have serviced it at BMW of Fort Lauderdale, and actually had it In to change a lightbulb and make sure all was good. It was towed to Towne BMW in Williamsville, NY, as I was in town visiting family. I purchased the car from Carvana in November 2020; the ext... Read more
Incident date: Nov 4, 2022
Right passenger door will not open from the inside using the door handle about 1 out of 10 times. This seems to be a common problem on many other BMW vehicles as noted here: https://f30.bimmerpost.com/forums/showthread.php?t=1217271. The door will still open from the outside or using the interior door unlock button that operates an actuator to unlock the door, but in a emergency situation where ba... Read more
Incident date: Sep 2, 2022
Sept 2, 2022: I was driving my BMW i4 eDrive40 2022 model going to work when suddenly I heard the rear tire blown off and the Notification on my screen indicating tire pressure on my Rear Right Tire is going down fast. I was able to pull over safely to the curbside and called for roadside assistance . The vehicle was towed to Pacific BMW Glendale CA for tire replacement. They said that the damage... Read more
Incident date: Oct 19, 2022
Oct 19, 2022, I was driving my 2022 BMW i4 eDrive40 when it flashed notification that Driver Assistance permanently Restricted and it affected the Adaptive Cruise Control and the Lane Departure warning. There were a total of 3 occurrence that these Notifications were flashed on the cars Touch screen. Then on Oct 24, 2022, I dropped off this vehicle at the BMW of Monrovia where they observed and di... Read more
Incident date: Oct 19, 2022
Oct 19, 2022, I was driving my 2022 BMW i4 eDrive40 when it flashed notification that Driver Assistance permanently Restricted and it affected the Adaptive Cruise Control and the Lane Departure warning. There were a total of 3 occurrence that these Notifications were flashed on the cars Touch screen. Then on Oct 24, 2022, I dropped off this vehicle at the BMW of Monrovia where they observed and di... Read more
Incident date: Oct 19, 2022
Oct 19, 2022, I was driving my 2022 BMW i4 eDrive40 when it flashed notification that Driver Assistance permanently Restricted and it affected the Adaptive Cruise Control and the Lane Departure warning. There were a total of 3 occurrence that these Notifications were flashed on the cars Touch screen. Then on Oct 24, 2022, I dropped off this vehicle at the BMW of Monrovia where they observed and di... Read more
Incident date: Oct 27, 2022
My car randomly started throwing an error for a failure with the passenger restraint system. From what I have read it has something to do with the OC3 Mat in the seat that detects if there is an occupant, and if the weight of the occupant is considered to be that of an adult, so the airbag does not deploy in the wrong circumstances, which is potentially dangerous to anyone that may ride in the pas... Read more
Incident date: Oct 27, 2022
My car randomly started throwing an error for a failure with the passenger restraint system. From what I have read it has something to do with the OC3 Mat in the seat that detects if there is an occupant, and if the weight of the occupant is considered to be that of an adult, so the airbag does not deploy in the wrong circumstances, which is potentially dangerous to anyone that may ride in the pas... Read more