Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 16,369 complaints for AUDI
Incident date: Dec 1, 2024
While I was parking in the lot, the vehicle nearly came to a stop when it abruptly accelerated on its own. My foot was firmly planted on the brake, a standard practice at the end of the parking process. The sudden acceleration made it impossible to regain control, resulting in a collision with the parking lot sign and a small tree. I took decisive action to steer the vehicle away from the glass do... Read more
Crash
Incident date: Dec 3, 2024
Wife was going to work. Started to notice difference in the feel of the drive. Then the check engine light came on. When she started to accelerate the vehicle jerks. When the vehicle is at a stop then accelerates the it takes about 5 seconds for the car to start moving. Today the vehicle turns on but can’t switch gears to put it in reverse or drive. Vehicle is a paper wait and the earliest time ... Read more
Incident date: Nov 9, 2024
I leased a brand new 2025 Q7 at the beginning of June 2024. Two weeks into the lease i was attempting to back my car out of a parking spot at work, during a rainstorm, and the vehicle applied the brakes, grinding me to a sudden halt. It thought the rain was an obstacle. I tried several times to back out of the parking space and each time the car, without any other warning, slammed on the brakes. I... Read more
Incident date: Dec 5, 2024
Passenger side rear axle bolt broken. Ford has issued a recall on earlier vehicles, but they still have not created a permanent fix and it is happening to the 2023 models as well
Incident date: Dec 5, 2024
Multiple recalls for this VIN. My vehicle has had 2 recalls. H415 fault has occurred 2x. Starting with Recall H441: I was NEVER informed that there was a FIRE/safety hazard due to a recall. Safety Risk/Repair on Jags site read "A vehicle thermal overload condition such as fire or smoke can result in increased risk of occupant injury and/or injury to persons outside the vehicle, as well as prop... Read more
Incident date: Nov 28, 2024
The arm felt on the driver side while I’m driving. Also, there is issue with the camera and the screen electrical problem.
Incident date: Aug 20, 2024
Vehicle cameras stopped working. Navigation stopped working. Screen also stopped working for a time. Was able to get it back on but it went off multiple times since. If I can't see the screen, I can't tell how fast I'm going to do anything else. Cameras control many of not all of the safety systems. So those are all inoperable. Issue is being reported across multiple forums all over the intern... Read more
Incident date: Sep 1, 2024
October 30th 6pm, parked car at home and exterior lights (headlights, fog lights, rear lights) would not turn off. Car was not running. Lights finally went off when battery was completely drained. Had to jump battery to get car to dealership on October 31st. There were no previous warning lamps or messages. Dealership did a complete reinspect and were able to reproduce issue. Dealership determine... Read more
Incident date: Feb 3, 2022
The Blazer EV 2024 completely SHUT OFF while I was driving at an incline while motorist were accelerating behind me I was about .05 miles from the freeway where I was headed delivering the vehicle due to warnings firing off the day before the incident there was also a significant drop in Battery from 80% to 73% within a 5 mile drive. I was unable to connect to OnStar unable to put Hazards on , ... Read more
Incident date: Feb 3, 2022
The Blazer EV 2024 completely SHUT OFF while I was driving at an incline while motorist were accelerating behind me I was about .05 miles from the freeway where I was headed delivering the vehicle due to warnings firing off the day before the incident there was also a significant drop in Battery from 80% to 73% within a 5 mile drive. I was unable to connect to OnStar unable to put Hazards on , ... Read more
Incident date: Feb 3, 2022
The Blazer EV 2024 completely SHUT OFF while I was driving at an incline while motorist were accelerating behind me I was about .05 miles from the freeway where I was headed delivering the vehicle due to warnings firing off the day before the incident there was also a significant drop in Battery from 80% to 73% within a 5 mile drive. I was unable to connect to OnStar unable to put Hazards on , ... Read more
Incident date: Nov 3, 2024
I brought my 2016 Kia Sedona into a mechanic to get checked over and get some new front tires put on on 8/19/24. I was informed that the oil needed changing. So, I changed it as I have always done for years. We took off on a ~2600 mile round trip out east. Once there, I noticed that when I would travel close to a cement divider, a noise was coming from the vehicle that got louder as I accele... Read more
Incident date: Nov 26, 2024
1) Recall 2020-22 multi-model seat weight sensor safety recall. Called since February 2024 when it was posted. I called the dealership and was told that I will received a postcard by mail. I have been waiting for the postcard and called multiple dealerships multiple times. I have been told that they don't have the parts to fix the issue and be put on the waiting list until further notice. 2)The sc... Read more
Incident date: Nov 14, 2024
The contact owns a 2024 Honda CR-V. The contact received notifications of NHTSA Campaign Numbers: 24V763000 (FUEL SYSTEM, GASOLINE) and 24V744000 (STEERING); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware o... Read more
Incident date: Oct 18, 2024
Two Front Tires 235/55R18 100V wore down to completely unsafe condiotion and had to be replaced. Tires were on vehicle less than 8 months and had less than 10K miles on them.
Incident date: Nov 25, 2024
vehicle constantly phantom brakes while driving. i have reported 100+ incidents thru my tesla "report bug" feature. It will read the speed limit sign on the off ramp and slow the vehicle down 20mps abruptly, it will see a car on an onramp and slam the brakes on thinking there is a collision coming. it is every single day using cruise control
Incident date: Oct 24, 2024
From purchase this vehicle’s passenger door/door handle have not function properly. One time the door opened without manipulating the door handle. Too many times to count the door handle is used to open the door, however, the door doesn’t open. The door opening spontaneously is obviously a safety concern. The door not opening when attempting to open it, could also be a safety concern if needin... Read more
Incident date: Oct 24, 2024
From purchase this vehicle’s passenger door/door handle have not function properly. One time the door opened without manipulating the door handle. Too many times to count the door handle is used to open the door, however, the door doesn’t open. The door opening spontaneously is obviously a safety concern. The door not opening when attempting to open it, could also be a safety concern if needin... Read more
Incident date: Jul 18, 2024
When driving early in the morning while it was still dark outside, the car had what seemed to have been a sudden loss of electrical power. The audio for the radio cut off, then the screen for the radio and speedometer went blank, and the headlights also went out. This all lasted for a couple seconds when this happened and then everything came back on fine. I normally would think that this is a def... Read more
Incident date: Nov 30, 2024
My car has been having issues since I hit 40k in 2022. Each time I took it in to Ontario Volkswagon for a diagnosis and repair they could find anything because the check engine light was not on. So they would tell me "based on milage this is the service we recommend" The dealer kept telling me its the gas your using bad gas but i only ever pump is mobil, or shell and always use 91. So by them sayi... Read more
Incident date: Aug 13, 2024
The accelerating pedal is the one that was affect it is available upon request for inspection. It put me in danger because while I was driving, it snapped off. Has not been inspected by others. There was no warning lamps and it just happened out of nowhere as well. I was driving.
Incident date: Nov 22, 2024
We were driving 40 mph when all the sudden the rear tires locked up without warning. We almost got in an accident and thankfully were able to get off the road. Then, the check engine light came on and the truck went into limp mode and would not shift gears automatically and it was difficult to make it home. We had a mechanic come to our house to run a diagnostic and they informed us of the recal... Read more
Incident date: Nov 22, 2024
We were driving 40 mph when all the sudden the rear tires locked up without warning. We almost got in an accident and thankfully were able to get off the road. Then, the check engine light came on and the truck went into limp mode and would not shift gears automatically and it was difficult to make it home. We had a mechanic come to our house to run a diagnostic and they informed us of the recal... Read more
Incident date: Nov 22, 2024
We were driving 40 mph when all the sudden the rear tires locked up without warning. We almost got in an accident and thankfully were able to get off the road. Then, the check engine light came on and the truck went into limp mode and would not shift gears automatically and it was difficult to make it home. We had a mechanic come to our house to run a diagnostic and they informed us of the recal... Read more
Incident date: May 6, 2024
The contact owns a 2018 Acura MDX. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System Gasoline); however, the part to do the recall repair was not yet available. An unknown local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had ... Read more
Incident date: Nov 26, 2024
The contact owns a 2018 Volkswagen Beetle. The contact stated that while the vehicle was parked, the air bag warning light illuminated. The dealer was made aware of the failure. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact received notification of NHTSA Campaign Number: 24V834000 (Air Bags); however, the part to do the recall repair was unavailabl... Read more
Incident date: Nov 26, 2024
While driving at highway speeds the exterior and interior lighting/electrial system shut down completely. My headlights shut off, as well as all electrical/lighting inside the vehicle for approximately 1 minute before turning back on as if I had turned the car off and restarted it. I have a low tire pressure warning that comes on when the car is started, and it came on again as if my car had just ... Read more
Incident date: Jun 20, 2024
The onstar system failed and will not work. This affects the ability to make emergency calls, report/determine our vehicle’s location, the vehicle’s navigation system, and some of the blind spot monitors are also affected, though intermittently. The issue first happened two days after the dealer fixed a recall with the serial data gateway module. We called onstar and they were able to resend a... Read more
Incident date: Jun 20, 2024
Check engine light illuminated, engine sputtered and slowed down at highway speeds causing risk of accident. Head gasket blown at only 67000 miles. This has been a chronic issue with the engine in this vehicle in previous models and was supposed to be resolved.
Incident date: Nov 20, 2024
The contact owned a 2024 GMC Sierra 2500 HD. The contact stated that after parking the vehicle at night and plugging in the engine block heater to a standard 110-Volt outlet with an extension cord; 15-minutes later neighbors were screaming to the contact to exit the residence because the vehicle had caught on fire, and the residence was also on fire. The contact exited the residence and saw that t... Read more
Fire
Incident date: Nov 25, 2024
I have a notice that a sensor went out in my passenger seat. I took it into Tesla to get a quote to repay rid and was quoted $2,000 to fix it. When I asked why it is so expensive I was told it is be cause Tesla has to retrofit my car to fit the new sensors because they stopped making my years sensors, my car is only a 2021. This is safety issue that should be a recall, I have several other friend... Read more
Incident date: Nov 19, 2024
Engine began to overheat. Drove home. Started up the next morning and it smelled liek somethin was burning. Took it a car repair. He said the collant had leaked into the engine block and the engine had to be replaced. 6 to 8 thousand dollars. Car only has 47,000 miles on it. There is a recall for the 2017 Ford Fusion for cars with ecoboost engines. Mine does not have thtat, but i see on li... Read more
Incident date: Nov 19, 2024
The contact owns a 2021 Toyota Camry Hybrid. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had n... Read more
Incident date: Nov 19, 2024
The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The ma... Read more
Incident date: Nov 21, 2024
Vehicle does not operate at temperatures below approximately 10 degrees Fahrenheit due to manufacture failure to install a battery heater. Was inexplicably deleted from 2023 model year of vehicle. The heat pump system also does not work at low temperatures therefore an electrical resistance heating system is needed. Also, vehicles will not accept charge at low temperatures. The problem can only ... Read more
Incident date: May 23, 2024
Control panel on the ceiling of the car (holds the sos button, controls for sun roof) fell off and was hanging on by wires. Dealership said it was defective clips GPS in car and through car play also does not work. Navigation shows car significantly off course. Vw said it was a Verizon issue, but it has not been resolved
Incident date: Apr 26, 2024
When I place my car in park, a "shift to park" message appears on the dashboard. I am unable to fully turn my car off and the car will ding at me. I have tried driving around the parking lot, pushing the shifter from side to side and into another gear then park again, going forward and backward, but the problem still exists. It started to occur more frequently, until it occurred every time I dr... Read more
Incident date: Apr 26, 2024
When I place my car in park, a "shift to park" message appears on the dashboard. I am unable to fully turn my car off and the car will ding at me. I have tried driving around the parking lot, pushing the shifter from side to side and into another gear then park again, going forward and backward, but the problem still exists. It started to occur more frequently, until it occurred every time I dr... Read more
Incident date: Nov 20, 2024
The contact owns a 2015 Nissan Sentra. The contact stated that on several occasions while stopped at a traffic light, the vehicle unintendedly accelerated. There was no warning light illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the failure might have been caused by an Oxygen sensor failure. The Oxygen sensor was replaced; however, the... Read more
Incident date: Nov 20, 2024
I am filing a safety complaint regarding my 2014 Ford Focus due to recurring error codes P0456 (Very Small Leak Detected), P1450 (Unable to Bleed Up Fuel Tank Vacuum), and P2190 (System Too Rich at Idle). These issues relate to the Evaporative Emission Control System (EVAP) and fuel tank system, which have caused symptoms such as intermittent Check Engine Light warnings, fuel odor, and difficulty ... Read more
Incident date: Sep 11, 2024
The electronic display has a recall. The display will just blackout at times leaving nothjng readable and not functionable. The collision warning systems constantly go off without anything being in our way causing the car to stop drastically causing passengers to experience severe jolting. This happens often. Door handle defects that are recalled. All recalled issues cannot be fixed according to V... Read more
Incident date: Nov 10, 2024
When braking while turning on a freeway exit ramp, the car sometimes briefly "surges." It feels like the brake briefly stops working before being applied more firmly than before. This happens at least a couple of times per week.
Incident date: Nov 12, 2024
The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving 55 MPH, the front passenger’s side A-Pillar trim detached. In addition, a week later while driving approximately 55 MPH, the front driver’s side A-Pillar trim detached. The con... Read more
Incident date: Nov 2, 2024
Breakers apply pressure even when fluid says it’s normal. Had it checked out, breaks go out super quick. The surround view cameras show four very prevalent blind spots. Seats micro adjust and inflate during all drive modes. Causing driver to move up or down slowing during the duration of the drive.
Incident date: Nov 2, 2024
Breakers apply pressure even when fluid says it’s normal. Had it checked out, breaks go out super quick. The surround view cameras show four very prevalent blind spots. Seats micro adjust and inflate during all drive modes. Causing driver to move up or down slowing during the duration of the drive.
Incident date: Nov 2, 2024
The contact owns a 2014 Ford Focus. The contact stated while reversing, the vehicle failed to reverse as intended. In addition, the contact stated that the gear shifter did not function as intended. The contact stated that the gear shifter did not go into park or drive. The contact had to use the parking brake. The contact stated that he tried driving the vehicle again, the contact was able to... Read more
Incident date: Nov 11, 2024
Put it into drive and it went in reverse at least twice now (I'm assuming that's the transmission control modular...?) Luckily we didn't hit anyone and it's happened at home or a drive thru....no...not yet....it says our truck isn't part of the recall the year had (had no idea there even was a recall for it until it had the issue, and trying to figure it out and someone told us about it the same d... Read more
Incident date: Nov 1, 2024
All safety features and cameras on this vehicle are currently disabled. Specifically, the following functions are not operational: Forward and parking collision warnings, Blind spot warning, Lane departure and lane-keeping warnings, Rear cross-traffic warning, Self-driving capability, Adaptive cruise control, Navigation system, Location tracking, Sentry mode, Premium connectivity features, Reverse... Read more
Incident date: Aug 12, 2024
Engine burns too much oil and needs oil replenishment every 2 weeks while driving only 100-200 miles. This is extremely hazardous cause on highway the car can stall anytime which has happened in the past. The engine has been fixed for leaks before but still is burning oil and no mechanic will touch it saying it is a common issue of hyundai. Why is this model no part of the class action lawsuit?
Incident date: Nov 4, 2024
The contact owns a 2020 Ford F-250. The contact stated that while reversing, the rearview camera image was distorted on some occasions, and on other occasions, a message advising that the rearview camera was inoperable and to contact the dealer was displayed on the infotainment system screen. The contact stated that the failure had progressively become permanent. The vehicle was taken to the deale... Read more