Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 16,369 complaints for AUDI
Incident date: Jan 31, 2025
After purchasing this vehicle from my aunt and uncle my one headlight when bad after purchasing the headlights I replaced both the right and left one while removing the old headlights the insulation from the wires just crumbles off casuing a short bc the wires are zip tied several times together and causes my lights to flicker or not work at all while the the car keeps notifying me that there is a... Read more
Incident date: Feb 5, 2024
Unknown braking while no objects in front or behind the car. Warns lane departure too late after you crossed halfway through the lane.
Incident date: Feb 5, 2024
Unknown braking while no objects in front or behind the car. Warns lane departure too late after you crossed halfway through the lane.
Incident date: Feb 5, 2024
Unknown braking while no objects in front or behind the car. Warns lane departure too late after you crossed halfway through the lane.
Incident date: Jan 1, 2022
On several occasions while in reverse the car braked hard and violently for no reason. This caused a sudden jolt to me and the passengers endangering our safety. Also, this condition can cause an accident if I’m trying to back up to avoid a collision and the emergency braking system does not allow me to do such. The vehicle has not been inspected by anyone else and no warning lamps messages or o... Read more
Incident date: Sep 28, 2020
Diving my 2017 GMC SIERRA 1500 down the road and all of a sudden it had a big bang in motor,luckily only going 35 miles an hour. Had a slight tick in engine which I had gotten after most recent service visit, and had scheduled to take back to dealer. When I had checked it with a scanner, it only showed a P0700/P0711 code which was for transmission, otherwise no other lights or codes until that day... Read more
Incident date: Feb 1, 2024
Received the NUNA RAVA recall in the mail a couple days ago (we own two). Went out to the cat to check to see if they were working properly. One of them was, and one of them wasn't. The chest straps come loose without pushing the button. The entire car seat was cleaned and the issue was still present. I contact Nuna, and all the said is they have a new seat pad and cleaning kit coming to fix the i... Read more
Incident date: Feb 1, 2024
A failure with the "keyless entry/TPMS control unit" caused my alarm to go off randomly. Alarm would go off at random times, draining the battery & leaving the truck unable to be started. Also, while going off, the truck could not be used/controlled/started. Honda replaced the defective part, at my cost, without a manufacturer discount. This happened randomly from when the vehicle was about 2-3 ye... Read more
Incident date: Jan 29, 2025
My ID.4 was repaired to address the recall for the infotainment system rebooting (NHTSA recall number 24V344). Shortly after this repair i experienced two infotainment screen blackouts, one of which was recorded on video. These blackouts are not the system reboots that caused the recall (I experienced several of those between June and December 2024). In this case the map portion of the screen blac... Read more
AUDI
E-TRON SPORTBACK
(2021) - UNKNOWN OR OTHER
Jan 28, 2025
Incident date: Jan 28, 2025
The driver assist warning/dinging coffee cup is a distraction while driving. It can ding up to every 4 minutes. This is a feature that should be able to be turned off.
Incident date: Jan 28, 2025
Car has loss of power, loss of power brakes, low engine oil pressure. Current recall 23S64 does not cover my vin but my car is experiencing the same issues. My car is in the same date range and has the same engine. Car was diagnosed with bad oil pump/belt. I have contacted Ford multiple times about having my car included in recall with no resolution.
Incident date: Jan 14, 2025
while driving on the freeway my car suddenly started beeping and gave a hybrid system warning stop safely. I tried to accelerate so I could get to the shoulder but the car continued to lose power eventually it stopped I was able to get over but not to the shoulder, on to the onramp divider. I sat then frantic for about 10secs trying to read display for instructions when the entire car shut down!!... Read more
Incident date: Jan 14, 2025
Vehicle maintenance light won’t turn off, stays off if car started with AC off but comes on and stays on while AC is running. Coolant overflow valve malfunction
Incident date: Jan 14, 2025
The headlights, when put in "dim/low beam" are almost non working. One can see the lights are working, but it is almost like driving blind. The dealership people know about the problem and stated that the heat on the lens cover, inside the headlight assembly causes that cover to warp, deform and will not permit adequate light to shine out. They then told me the assembly parts and labor would be ov... Read more
Incident date: Jan 8, 2025
BCM box failed without warning. This caused the brand new battery to die without warning and caused the vehicle to stop recognizing both key fobs, locking me out of the vehicle. Panic alarm randomly went off in the middle of the night. If this happens in an area without cell phone service, I would not have been able to call for roadside assistance. If this happens in an unsafe area, drivers ar... Read more
Incident date: Dec 1, 2024
The contact owns a 2008 Audi A6. The contact received notification of NHTSA Campaign Number: 18V427000 (AIR BAGS); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Incident date: Jan 15, 2024
My 2019 First Edition I-Pace is subject to Jaguar recall H514, as per both the NHTSA and Jaguar web sites the solution is to repurchase the vehicle from me AFTER decreasing my max charge to 80% significantly reducing my available range, to the point I cannot rely on the vehicle for trips I was able to complete with no issue prior to the reduction in max charge. I have called Jaguar multiple times... Read more
Incident date: Nov 12, 2024
On 3 separate occasions the vehicle has abruptly stopped while making a left turn endangering our lives. The pre-sense automatic braking malfunctions and stops the vehicle as we begin a left turn. The turn signal is engaged and the car incorrectly determines it needs to perform an emergency braking action. The only oncoming traffic is 200 yards or more away. In addition the lane keeping assista... Read more
Incident date: Jan 23, 2025
The check engine light and a flashing 'S' and other lights stating the safety features such as Eyesight, lane departure, RAB, etc. are turned off. This started on 1/15/25, and I took the car to the dealership on 1/16/25. The dealership stated the EVap System Leak Detection Pump sensor indicated a leak, and the EvaporateLeak Check Module needs to be replaced but is back-ordered until mid-March 2025... Read more
Incident date: Jan 23, 2025
The check engine light and a flashing 'S' and other lights stating the safety features such as Eyesight, lane departure, RAB, etc. are turned off. This started on 1/15/25, and I took the car to the dealership on 1/16/25. The dealership stated the EVap System Leak Detection Pump sensor indicated a leak, and the EvaporateLeak Check Module needs to be replaced but is back-ordered until mid-March 2025... Read more
Incident date: Jan 23, 2025
Cannot turn on car. Cannot put into drive. Error Message: Power System Problem. Do Not Drive.
Incident date: Dec 12, 2024
Front CV axles are bad. Honda dealer diagnosed front left axle as needing to be replaced. Front right axle is now behaving the same. Parts are on back order. I am forced to live with a loud/malfunctioning CV axle.
Incident date: Jan 8, 2025
Nothing has happened as far as a crash goes yet but my air bag lights are on. Indicating that they need repair of some sort. There are also electrical issues that include doors locking while in the vehicle and various lights. I have called different Volkswagen dealers and I was told that there are no current recalls on my vehicle. As a result I was told I would have to pay for these issues on my ... Read more
Incident date: Jan 19, 2025
The contact owns a 2017 Ford Escape. The contact stated that while her daughter was driving approximately 40-50 MPH, the vehicle lost motive power. The contact stated that there was a misfire coming from the vehicle. The driver was able to pull over safely. The check engine warning light was illuminated. The vehicle was taken to a parking lot. The vehicle was taken to an independent mechanic who d... Read more
Incident date: Jan 19, 2025
The contact owns a 2017 Ford Escape. The contact stated that while her daughter was driving approximately 40-50 MPH, the vehicle lost motive power. The contact stated that there was a misfire coming from the vehicle. The driver was able to pull over safely. The check engine warning light was illuminated. The vehicle was taken to a parking lot. The vehicle was taken to an independent mechanic who d... Read more
Incident date: Jan 1, 2024
The active braking support feature of this vehicle falsely warns me of an imminent collision. It happens pretty often, the system is obviously not quite smart enough. Last week, while accelerating away from a stop light in moderately heavy traffic, the active braking system APPLIED THE BRAKES in a panic manner, causing the vehicle to almost come to a complete stop, and I missed being rear-ended by... Read more
Incident date: Jan 1, 2024
The contact owns a 2019 Ford Edge. The contact stated that while driving at 25-30 MPH into town, the contact noticed there was white exhaust smoke emerging from the tailpipe. The engine shut down. Several unknown warning lights were illuminated. The contact stated that the failure was related to TSB: 20-2234. The vehicle was taken to an independent mechanic who determined that water had leaked int... Read more
Incident date: Jan 1, 2024
While driving on a rural road and approaching a curve I experienced a sudden and unexpected loss of steering control. The road curved to the left and I turned the steering wheel to the left, but the car did not respond. The car continued to go straight and ran off the road and subsequently flipped over. I sustained numerous medical injuries. My vehicle was totaled in the accident. Unknown Unkno... Read more
Crash
1 injured
Incident date: Jan 21, 2025
Used my truck to back out of the driveway and wouldn't go into reverse at all. Towed to dealership and said problem was transmission valve body went bad. Dealership said TVB fail all the time in these trucks. They told me that this part is on back order and could be 2 or 3 months to get part in. GM has and known transmission issues . This truck is little over 2 years old and only has 40k on it. I... Read more
Incident date: Jan 21, 2025
Electrical system turns off power steering while driving Dashboard lights up like a Christmas tree service track service brake stability Had this service back in 2022 August the problems have resurfaced there are no recalls have spent lots of money and still failing Spent almost a year at the dealership fast forward to years later the same problem is occurring I am running out of money
Incident date: Jan 21, 2025
Electrical system turns off power steering while driving Dashboard lights up like a Christmas tree service track service brake stability Had this service back in 2022 August the problems have resurfaced there are no recalls have spent lots of money and still failing Spent almost a year at the dealership fast forward to years later the same problem is occurring I am running out of money
Incident date: Jan 16, 2025
My car is very low miles 2600 and has a clicking sound on the right front CV joint. The Dealer diagnosed and said there is nothing they can do. Honda is aware of it. He said it's a known issue with the Honda Prologue that thousands are affected.
Incident date: Jan 19, 2025
The contact owns a 2017 GMC Yukon XL. The contact stated while parked and attempting to start the vehicle, the contact heard an abnormal knocking sound coming from the vehicle. The contact attempted to depress the accelerator pedal however, the vehicle failed to respond as needed. The contact stated that a dealer and an independent mechanic were contacted. The vehicle was towed to an independent m... Read more
Incident date: Jan 20, 2025
This vehicle was purchased brand new Nov.29 2025 on Jan. 20 2025 (mileage - 1232) the vehicle was driven about 48 miles and once arrived the vehicle was placed in Park and turned off as normal. After 90 or so minutes inside came out to start vehicle and it would not start, dash lit up with multiple error messages : "Service Transmission Continue in D don't shift or turn off vehicle until you reac... Read more
Incident date: Jul 15, 2024
At around the 105k mile range the truck would make a gear whine sound and shudder between gears at around the 50mph range, speeding up or slowing down a bit would fix the issue. By 110k miles the truck was making the gear whine sound at speeds over 10 miles an hour studdering at every gear change. I took it to a mechanic who said there were no TSB's for the truck and suggested doing a trans oil du... Read more
Incident date: Jan 1, 2025
The Charging unit made by Enel X called a JuiceBox 40 failed to complete a charge. Upon examination of the charger it was determined that the plug from the unit to the 240V receptacle was fused to the outlet and could not be removed. When my electrician opened the box he was able to force the plug out of the outlet. He found that the plug was burned as well as the copper wire that went to the plug... Read more
Incident date: Jan 1, 2025
The Charging unit made by Enel X called a JuiceBox 40 failed to complete a charge. Upon examination of the charger it was determined that the plug from the unit to the 240V receptacle was fused to the outlet and could not be removed. When my electrician opened the box he was able to force the plug out of the outlet. He found that the plug was burned as well as the copper wire that went to the plug... Read more
Incident date: Jan 1, 2025
The Turbo Actuator on the Ram 2500's especially Gen 4 are known to have faulty Turbo Actuators on them. There is a huge supply issue with trying to get one for repair , I called every auto parts store and no one could get one due to manufacture constraints. Basically they told me to call the dealer . The dealer wanted $2,200 for the part , that is outrageous for a known faulty part , please look i... Read more
AUDI
RS 6 AVANT
(2021) - SUSPENSION
Jan 17, 2025
Incident date: Jan 17, 2025
The car makes a clicking noise when turning left or right under acceleration or deceleration. The seems to be a low droning sound when turning right at moderate speed. No lamps or messages of any error is displayed. Dealer inspected and confined the noise but did not specify a permanent fix. The back order part to attempt repair is a driver's CV axle. The part is said to be back ordered about 3 we... Read more
AUDI
RS 6 AVANT
(2021) - ENGINE
Jan 17, 2025
Incident date: Jan 17, 2025
Our 2019 was repaired back in 2021 for a "shift to park" issue. This same issue is happening again after 2 years of being repaired. We see that there is a major issue with GMC vehicles and there have been recalls for this same exact issue. GMC Coleman, Lawrence NJ is refusing to fix problem under a recall. We would like this to be covered or reimbursed.
Incident date: Oct 1, 2024
I bought this car used and within a couple hundred miles the car would just shut off and the dash lights came on. I took it in and they diagnosed it and replaced the camshaft actuator. Within a few hundred more miles the same symptoms appeared as I was driving on a 70mph freeway. I had to pull over to the shoulder and this time noticed a metallic smell. Car would not turn on. Had to get it towed b... Read more
Incident date: Feb 15, 2024
The contact owns a 2013 Volkswagen Passat. The contact stated that while driving at 55 MPH, there was an abnormal metallic sound coming from the vehicle. Additionally, there was an odor of smoke and burnt rubber. The contact was able to pull over safely. The contact stated that there was a hole in the engine. The contact stated that the transmission had exploded. There were no warning lights illum... Read more
Incident date: Feb 15, 2024
A recall on rear frame rust compromised with gas tank strapping
Incident date: Nov 19, 2024
The contact owns a 2019 Ford Explorer. While the contact's husband was driving at various speeds, the transmission was slipping. The contact stated that the failure mostly occurred while driving and depressing the accelerator pedal with the transmission shifting between second and third gear. There was no warning light illuminated. The vehicle was taken to the dealer and was diagnosed with transmi... Read more
Incident date: Jan 6, 2025
What component or system failed or malfunctioned, and is it available for inspection upon request? Toyota Integrated Dashcam, and yes its available to review. How was your safety or the safety of others put at risk? None Stop beeping Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, was replaced once under of warranty and failed again. Has the vehicle ... Read more
Incident date: Jan 6, 2025
What component or system failed or malfunctioned, and is it available for inspection upon request? Toyota Integrated Dashcam, and yes its available to review. How was your safety or the safety of others put at risk? None Stop beeping Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, was replaced once under of warranty and failed again. Has the vehicle ... Read more
Incident date: Jan 6, 2025
Engine light came on and couldn't do a reverse with 60k miles
Incident date: Dec 27, 2024
The contact owns a 2024 Honda CR-V. The contact stated while driving at undisclosed speeds, the Lane Departure Assist became inoperable. The contact was unable to control the vehicle. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 24V744000 (Steering); however, the part to do the recall repair was not yet available. The local dealer was contac... Read more
Incident date: Dec 27, 2024
The contact owns a 2024 Honda CR-V. The contact stated while driving at undisclosed speeds, the Lane Departure Assist became inoperable. The contact was unable to control the vehicle. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 24V744000 (Steering); however, the part to do the recall repair was not yet available. The local dealer was contac... Read more
Incident date: Dec 17, 2024
Location: [XXX] Description of Incident: On a rainy morning, while driving to work, I encountered a sudden lane cut-off by a speeding truck as I exited a school zone. I applied the brakes to avoid a forward collision, but the brake system failed entirely. This resulted in the loss of vehicle traction, causing the car to spin out uncontrollably. The vehicle collided with an island, bounced into ... Read more
1 injured