Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 16,369 complaints for AUDI
Incident date: Jan 30, 2025
Cruise control was not working. The Jeep would also idle too fast when stopped but not get to the proper speed while driving. ABS brake light was on with code that rear wheel brake sensor was not working. Sensor was replaced but it still doesn't work. C. Harper Jeep garage in Connellsville, PA says the ABS module is bad and not supplying power to the wheel sensors. This part is supposedly on bac... Read more
Incident date: Jan 30, 2025
Odometer Fraud. The contact purchased a 2014 Toyota Camry. The contact stated that while attempting to register the vehicle, it was discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 148,0000 and at the time of registration, it was discovered that the mileage was 243,000.
Incident date: Apr 9, 2025
ABS Module/brake and traction light came on in 2021. Jeep dealership said ABS Module is on backorder. The Jeep at that time was still drivable. Now, May 2025, The ABS Module has caused so many items to fail that I can no longer drive it. It is currently at the dealership and they just called to say that the transmission and 0 mph is due to the ABS Module and it is still on backorder with no ti... Read more
Incident date: Apr 9, 2025
ABS Module/brake and traction light came on in 2021. Jeep dealership said ABS Module is on backorder. The Jeep at that time was still drivable. Now, May 2025, The ABS Module has caused so many items to fail that I can no longer drive it. It is currently at the dealership and they just called to say that the transmission and 0 mph is due to the ABS Module and it is still on backorder with no ti... Read more
Incident date: Apr 9, 2025
I’m contacting you regarding my 2019 GMC Sierra 1500 with the 5.3L V8 engine. The vehicle is currently experiencing a cylinder 8 misfire (code P0308), accompanied by engine backfiring, ticking noise, and exhaust fumes inside the cabin. Additionally, the ESC (Electronic Stability Control) warning light is on, and performance is noticeably affected. To date, I have: •Replaced all spark plugs an... Read more
Incident date: Apr 17, 2025
All lights on dash board on and would not cut off. We were told it was the battery that was bad. The battery in the vehicle was not a year old. We purchased the new battery and within a couple weeks it happened again with all of the lights on. This is a safety matter because this can cause problem with the heads to the motors or can just stop running. We took the car back to the dealer and then th... Read more
Incident date: Apr 19, 2024
The contact owns a 2015 BMW 328I. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. ... Read more
Incident date: Apr 19, 2024
The contact owns a 2015 BMW 328I. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. ... Read more
Incident date: Apr 19, 2024
We were lied to by Sandy Sansing Chevrolet in Pensacola Florida. We bought a 2023 GMC 1500 SLT 6.2 liter engine (L87 V8 gas powered engine. We were told that there was nothing wrong with it and it was a previous owner that owned it. When in fact it was sold at auction! There were no problems or issues when in fact they new about serious issues and problems. GMC was able to listen to my issue and ... Read more
Incident date: Feb 24, 2025
The ABS module is faulty and light will come on at random times and makes steering hard and braking on right side of vehicle is hard. I have taken it to Raceway Ford of Hartsville and they are having a hard time getting the part due to it being called obsolete but I think it needs to be on the recall list as well due to it being a safety concern on my vehicle.
Incident date: May 5, 2023
Engine Coolant Bypass Valve Issues/Faulty. No problems prior to “engine maintenance message”. Message only comes up when the A/C is turned on.
AUDI
A4 ALLROAD
(2020) - VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
May 5, 2025
Incident date: Apr 28, 2025
The driver and passenger side mirror glass on 2024 Sprinter 144" Awd Passenger Van shakes violently while driving at any speed over 50mph. This creates a safety issue where it is nearly impossible to judge the type and speed of vehicle that is in your side mirror view. The Mercedes Benz dealership has been asked to investigate the issue but has stated, "Everything is secure, shakes and rattles are... Read more
AUDI
A4 ALLROAD
(2020) - FUEL/PROPULSION SYSTEM
May 5, 2025
Incident date: Apr 28, 2025
While driving, I suddenly heard a loud metal on metal grinding noise. After getting off the road, other drivers stopped to report that there was a large "shower of sparks" coming from beneath my vehicle. Upon further inspection, I found that the forward fuel tank strap frame mount had completely corroded through. This resulted in the tank strap dislodging, and the front end of the fuel tank falli... Read more
Incident date: May 5, 2025
8/14/21 car purchased at Pacifico Ford 9/10/22 broke down, at a red light, car just turned off, had to physically push it off the road and get towed, no warning Rattling engine sounds always while car was running after the first breakdown 2018 EcoSport Recall Item Affected: ENGINE AND ENGINE COOLING: ENGINE: OIL / LUBRICATION: PUMP A loss of oil pressure can result in an engine stall and loss... Read more
Incident date: May 5, 2025
8/14/21 car purchased at Pacifico Ford 9/10/22 broke down, at a red light, car just turned off, had to physically push it off the road and get towed, no warning Rattling engine sounds always while car was running after the first breakdown 2018 EcoSport Recall Item Affected: ENGINE AND ENGINE COOLING: ENGINE: OIL / LUBRICATION: PUMP A loss of oil pressure can result in an engine stall and loss... Read more
Incident date: May 5, 2025
My 2014 Toyota Prius C experienced a complete hybrid inverter failure. The part number of the inverter is the same as the one covered under Toyota’s inverter recalls (such as Recall J0V), yet my VIN is not included. The failure created a serious safety concern, as the vehicle lost power while in motion. Toyota’s recall appears to be too limited in scope and may need to be expanded to cover Pri... Read more
AUDI
A4 ALLROAD
(2020) - FUEL/PROPULSION SYSTEM
May 4, 2025
Incident date: Jan 2, 2025
I had the same Issue as [XXX] . I do see there are many others effected by this and some have overpaid due to inaccurate diagnostics by dealerships. We would really appreciate if NHTSA looks into this issue and help us. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
AUDI
A4 ALLROAD
(2020) - STEERING
May 4, 2025
Incident date: Jan 2, 2025
Twice now, with two brand new 2025 Acura RDX of mine the power steering failed while I was driving. My first new car was purchased in January 2025, I had 414 miles on the car when the power steering was lost and the car was pulling me in one direction. I struggled but managed to get the car to a safe location and waited to be towed to the dealer. The dealer was nice enough to order me another... Read more
Incident date: May 4, 2025
After receiving the 2.2 OTA UPDATE, I have lost the Pedestrian warning sounds at low speeds which are required to pass State safety inspections in my state of NC. Without this function the vehicle can not be heard moving down the streets at slow speeds below 18mpg which is a Hazzard. Also the reverse function has lost the warning sound.
Incident date: Mar 1, 2025
A recent recall on F250’s, 350’s and other ford fleets on the reverse camera not operating intermittently. It’s a known issue. I reported it to my local ford dealer back in 2019 and they said I would need to drop the truck off for over a week just for diagnosis. Single vehicle family here. It’s a big loss of situational awareness in areas like parking lots and with more people walking a... Read more
Incident date: Mar 1, 2025
Failure of either coolant temperature sensor or thermostat or both. The A/C is disabled, the temperature gauge does not function, and a message appears on the dash display regarding steering assist not working. With all these issues, it’s impossible to feel safe driving any distances, not knowing whether the vehicle will overheat and damage the engine or other components, or if the steering will... Read more
Incident date: Mar 1, 2025
On [XXX], I was en route to Montgomery, Alabama, from Canton, Georgia, driving my 2015 Chevrolet Equinox on the highway at approximately 55 miles per hour. Suddenly, my truck began to decelerate rapidly on its own. A warning message appeared on my dashboard stating, “Engine reduced power to protect the engine.” I had to skillfully steer my truck over to the right shoulder to avoid a potential ... Read more
Incident date: May 4, 2025
Using software version 2025.14.1 with FSD (Full Self Driving) version 12.6.4. About 50% of the time the vehicle attempts and fails to change lanes when using FSD. It will: 1. Turn on signal and not change lanes, confusing cars around me. Or more often 2. Swerve between lanes indefinitely. See example at [XXX] It drives like a drunk driver. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORM... Read more
Incident date: May 4, 2025
Software 2025.14.1, Full Self Driving 12.6.4 (FSD). Vehicle when using FSD continuously slows to 10 MPH below the speed limit. You can manually press the accelerator to speed up but FSD will not brake when doing so and warns you of the same. After a minute of being back at the speed limit, FSD again slows down. Repeat this process constantly. Very dangerous.
Incident date: May 4, 2025
Software 2025.14.1, Full Self Driving 12.6.4 (FSD). Vehicle when using FSD continuously slows to 10 MPH below the speed limit. You can manually press the accelerator to speed up but FSD will not brake when doing so and warns you of the same. After a minute of being back at the speed limit, FSD again slows down. Repeat this process constantly. Very dangerous.
Incident date: Oct 1, 2024
Engine is stalling as if its choking and whole car is shaking. Vehicle has been up to date in maintenance with 26000. Miles. Now Check engine light is on along with traction control light .
Incident date: May 2, 2025
The engine just stopped working mid traffics shifted to neutral automatically- almost causing a serious accident on a busy interstate . Brought to the mechanic, readings stated misfiring cylinders as engine seized and slipped. Tried fixing issue for $8300.00. Then after trying to fix it with no luck, cylinder 5 and seven were stuck and could not be repaired. Cost of labor to out engine back toge... Read more
Incident date: Oct 14, 2024
1st Engine Failure Dec 2021 due to coolant intrusion and the long block engine needed to be replaced. After the repair I came to look at it & I found, Bolts were missing—including from the undercarriage, battery mount, & power steering reservoir, splash guard, inner wheel well shield. Tools (10mm Snap-on socket & unidentified loose bolts) were left inside the engine bay. The coolant hose came lo... Read more
Incident date: Oct 14, 2024
1st Engine Failure Dec 2021 due to coolant intrusion and the long block engine needed to be replaced. After the repair I came to look at it & I found, Bolts were missing—including from the undercarriage, battery mount, & power steering reservoir, splash guard, inner wheel well shield. Tools (10mm Snap-on socket & unidentified loose bolts) were left inside the engine bay. The coolant hose came lo... Read more
Incident date: Mar 20, 2025
Passenger safety restraint system fault error appears on and off without any correlation to driving conditions or passenger presence. This error is potentially deadly since it will cause the passenger airbag not to deploy in an accident.
Incident date: May 2, 2025
Transmission been stalling now says it has engine failure
Incident date: May 2, 2025
2010 f150 Rear heated window exploded when heat was turned on for window had to replace out of my own pocket also exhaust manifold bolt is gone exhaust leak truck only has 93343miles what happened to the quality for the price of your vehicle that shouldn't fall apart for lack of threads on the bolts to save money. stud on manifold just fell out last year that's not normal wear and tear ,rear win... Read more
Incident date: Apr 1, 2024
I am reporting a serious mechanical defect in my 2008 Lincoln MKX involving the internal water pump. This vehicle uses the Ford 3.5L V6 Cyclone engine, where the water pump is mounted inside the engine and driven by the timing chain. My water pump failed unexpectedly, causing coolant to leak into the engine oil. This design flaw poses a serious safety risk due to potential engine failure while dr... Read more
Incident date: Apr 1, 2024
I am reporting a serious mechanical defect in my 2008 Lincoln MKX involving the internal water pump. This vehicle uses the Ford 3.5L V6 Cyclone engine, where the water pump is mounted inside the engine and driven by the timing chain. My water pump failed unexpectedly, causing coolant to leak into the engine oil. This design flaw poses a serious safety risk due to potential engine failure while dr... Read more
Incident date: Apr 1, 2024
I am reporting a serious mechanical defect in my 2008 Lincoln MKX involving the internal water pump. This vehicle uses the Ford 3.5L V6 Cyclone engine, where the water pump is mounted inside the engine and driven by the timing chain. My water pump failed unexpectedly, causing coolant to leak into the engine oil. This design flaw poses a serious safety risk due to potential engine failure while dr... Read more
Incident date: Mar 9, 2025
When driving on the highway at 75 mph, my vehicle alerted me to add oil. We immediately pulled off the side of the road checked the oil. There was not even a drop on the dip stick. Had to add 3 quarts of oil to even register on the very tip of the dip stick. Please note we were within 100 miles of being due for an oil change. The vehicle is currently at a Chevy dealership to start the process of ... Read more
Incident date: Mar 9, 2025
The contact owns a 2021 GMC Yukon. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. While the contact’s partner was driving approximately 45 MPH, the vehicle started making a rattling ... Read more
Incident date: Mar 9, 2025
Complete engine failure. My wife broke down on the side of the road. Was told it was a Turbo Charger failure that then allowed coolant to get into the engine. Was further told it needs a new Turbo Charger Assembly as well as various other parts for the engine that were damaged as a result. Happened with only 39k miles on the vehicle.
Incident date: Mar 1, 2025
Power loss at lower gearing speeds and also separator loss of motion when applying gas to make truck move after complete stops. Also blind spot monitoring glitch saying vehicles are beside randomly when no traffic nearby issue to safety by drivability problems and safety components effecting correct monitoring of surroundings.check engine light also has been on more then 2 - 5 times dealer always ... Read more
Incident date: Mar 1, 2025
Power loss at lower gearing speeds and also separator loss of motion when applying gas to make truck move after complete stops. Also blind spot monitoring glitch saying vehicles are beside randomly when no traffic nearby issue to safety by drivability problems and safety components effecting correct monitoring of surroundings.check engine light also has been on more then 2 - 5 times dealer always ... Read more
Incident date: Mar 1, 2025
Power loss at lower gearing speeds and also separator loss of motion when applying gas to make truck move after complete stops. Also blind spot monitoring glitch saying vehicles are beside randomly when no traffic nearby issue to safety by drivability problems and safety components effecting correct monitoring of surroundings.check engine light also has been on more then 2 - 5 times dealer always ... Read more
Incident date: Feb 2, 2025
My 2019 Chevrolet Traverse when putting my car in park to turn off the vehicle. The dashboard is telling me to put my car in park when it is already in park. Then the car doesn’t shut off completely and it kills the battery. The parking assist is a safety issue. If in fact my vehicle isn’t noticing the car is in park then it’s a safety concern. This needs to be addressed before someone gets ... Read more
Incident date: Apr 30, 2025
I bought the vehicle on January 11, 2025. Within 2 weeks the service leveling system indicator light came on the dashboard. The vehicle's front left air suspension system was not working properly and the vehicle lowered to the crash shield. The vehicle would not go over 55 miles and hour and was bouncing all over the road. The vehicle went back to the dealership and they reset and calibrated i... Read more
Incident date: Apr 27, 2025
My engine failed while I was driving & I had no warning. It was very scary & dangerous. Luckily I was in an area where I could get off the road quickly. It started skipping then lost power. I basically coasted off the road & had to call for help. It was making a bad knocking noise. This happened 2 weeks ago on April 16. It has been sitting at Glynn Smith.GMC dealership since. I was told by the se... Read more
Incident date: Apr 23, 2025
When the Auto Idle feature is on, the car will often completely turn off when at a red light or in stop & go traffic. When it is time to move again, I cannot go. Cars are honking at me to move, but the car will not start. I have to put the car in park, completely turn it off, and restart it. This sometimes happens on the interstate in heavy traffic, which can be extremely dangerous. My car’s eng... Read more
Incident date: Apr 23, 2025
My vehicle stalled while driving on a busy highway & I had no option but to pull over, which left me & my family in a very dangerous position. Had to remove my daughter's wheelchair onto a tow truck as the vehicle had no power to use the hoist for her powerchair. Again, on the side of a busy road! Towed the vehicle to a GM dealership, who stated there was catastrophic engine failure & the engine h... Read more
AUDI
RS E-TRON GT
(2024) - ENGINE
Apr 30, 2025
Incident date: Apr 11, 2025
The contact owns a 2021 Chevrolet Silverado 1500. The contact stated that while driving at an undisclosed speed, the vehicle hesitated, and the rear wheel seized. The contact was able to coast to the side of the road. The vehicle was taken to Auto Zone; however, no cause for the failure was found. The vehicle was not repaired. The contact stated that on a separate occasion, while driving 15 MPH, t... Read more
AUDI
RS E-TRON GT
(2024) - ELECTRICAL SYSTEM
Apr 30, 2025
Incident date: Apr 11, 2025
"Engine maintenance required. Visit your dealer" prompt after turning on Air conditioning. Message of Engine coolant bypass valve circuit short to battery or open upon diagnostic test
AUDI
RS E-TRON GT
(2024) - ENGINE
Apr 30, 2025
Incident date: Apr 11, 2025
"Engine maintenance required. Visit your dealer" prompt after turning on Air conditioning. Message of Engine coolant bypass valve circuit short to battery or open upon diagnostic test
AUDI
A4 ALLROAD
(2020) - ELECTRICAL SYSTEM
Apr 30, 2025
Incident date: Feb 3, 2025
When using Map apps through CarPlay, I’ve noticed two consistent problems: Inaccurate Vehicle Speed: The carplay speedometor does not match the the actual speedometer of the vehicle, which seems always 1.6 times higher than the actual(seems to be the metric confusion from mph to kmh). GPS Drift: The location shown on the map is frequently ahead of my actual position, which causes navigation di... Read more