Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 16,369 complaints for AUDI
Incident date: Jun 22, 2025
Screen/display has blacked out. Take it to the dealer appeared on the screen. Transmission shifter indicator stopped working. The dealer is charging me $1,900 to repair both.
Incident date: Jun 21, 2025
I WAS VISITING MY NEICE IN MISSOURI. 2019 JEEEP CHEROKEE, 33,000 MILES. MY POWER TRAN UNIT HAS BROKE AND I HAD TO LEAVE MY VEHICLE IN MISSOURI TO DRIVE BACK MY NEICES VEHICLE. I WAS TOLD NOT TO DRIVE IT AS IT WAS TOTALLY GONE. I DIDN'T DO ANYTHING TO CAUSE THIS. THIS WAS SUPPOSED TO BE MY LAS CAR AND NOW ITS A DISASTER. WHY HAVE SO MANY OTHER 2017-2019 JEEP CHEROKEES NOT BEEN RECALLED VS ... Read more
Incident date: Mar 1, 2025
My car smells like it’s leaking gas and when I took a flash light n went under the car it shows the tank and the hose connected to the tank has signs of it being wet but when the car is running it smells a lot worse and constantly is shaking, shuddering and causing my transmission to malfunction and I’ve read online that there was a re call # 14S20 But i can’t find it on this website
AUDI
A4 ALLROAD
(2020) - SUSPENSION
Jun 22, 2025
Incident date: Jun 21, 2025
Upon inspecting the undercarriage of my RV, I discovered that the nut that secured the bolt for the anti-sway bar on the driver's side, rear axle was loose, to the point where I was able to remove it by hand. The RV has only 5,770 miles on it. Of relevance to this, while inspecting this unit prior to purchasing it in April, 2025, it was discovered that the nut for the anti-sway bar on the PASSEN... Read more
AUDI
A4 ALLROAD
(2020) - UNKNOWN OR OTHER
Jun 22, 2025
Incident date: Jun 21, 2025
I bought this car in June 2013 for its safety and its Amazing warranty and all the features that it has Hyundai manufacture had an obligation as a consumer service and failed to send notification of any recalled to us in regards to a recall High pressure, fuel pump, and fuel rail Fuel system engine, gas tank This is a product of liability and negligence on time but they failed to take responsibil... Read more
5 injured
AUDI
A4 ALLROAD
(2020) - FUEL/PROPULSION SYSTEM
Jun 22, 2025
Incident date: Jun 21, 2025
I bought this car in June 2013 for its safety and its Amazing warranty and all the features that it has Hyundai manufacture had an obligation as a consumer service and failed to send notification of any recalled to us in regards to a recall High pressure, fuel pump, and fuel rail Fuel system engine, gas tank This is a product of liability and negligence on time but they failed to take responsibil... Read more
5 injured
Incident date: Jun 22, 2025
On [XXX], at approximately [XX], a deer unexpectedly ran out from the side of the road and struck the side of my vehicle. The deer ran out from a tree line that backs up to a neighborhood adjacent to [XXX] The deer was to the left, and the A-Pillar blocked the view of the deer, which was traveling at relatively the same speed as the truck, which kept the deer in the blind spot until impact. Despi... Read more
Crash
Incident date: Jun 22, 2025
On [XXX], at approximately [XX], a deer unexpectedly ran out from the side of the road and struck the side of my vehicle. The deer ran out from a tree line that backs up to a neighborhood adjacent to [XXX] The deer was to the left, and the A-Pillar blocked the view of the deer, which was traveling at relatively the same speed as the truck, which kept the deer in the blind spot until impact. Despi... Read more
Crash
Incident date: Jun 22, 2025
Been driving over 2 months and zero issues. On a Thursday headed to store and transmission would not get out of first gear.made it to a shop 1.5 miles away and they said transmission was gone.
Incident date: Jun 21, 2025
Day time running lamps on the side of the headlight have burnt out. First time it was the passenger side that died, had it replaced under warranty. then a few month later after my warranty was up, the driver side has now died as well. The fact I have had this truck 2 and a half year and both have failed is unacceptable. I see every single F150 on the road with THE EXACT SAME ISSUE! This isn't a fl... Read more
Incident date: Apr 30, 2025
Component: Tire – Dunlop Grandtrek AT20 P265/70R17 Vehicle: 2023 Toyota 4Runner (approx. 25,000 miles) After a standard tire rotation, I began experiencing severe steering wheel vibration (flutter) at highway speeds (55–65+ mph) and during braking. The issue started immediately after rotation and has not gone away, even after returning the tires to their original positions. The dealer replac... Read more
Incident date: Feb 18, 2025
When initially starting to drive the car, the backup camera fails to activate when the car is put into reverse. If I stop and turn the camera off and then back on, it will begin functioning. I think the backup camera should just be on when the vehicle is in reverse.
Incident date: Feb 18, 2025
The MMI keeps rebooting, even if I’m listening to the radio and my iPhone isn’t plugged in. If my iPhone is plugged in, it also does it and shuts off and reboots.
Incident date: Feb 18, 2025
Backup camera will say “camera temporarily unavailable.” Manufacturer says it’s working on a fix.
Incident date: Jun 20, 2025
The fuel gauge, which is digital, has a soldering point which is apparently a known failure spot due to the type of solder used. This causes the display to fail, which makes the fuel gauge unreadable. Not only is this a distraction for drivers, but it can lead to running out of gas unexpectedly in dangerous situations.
Incident date: Jun 20, 2025
The fuel gauge, which is digital, has a soldering point which is apparently a known failure spot due to the type of solder used. This causes the display to fail, which makes the fuel gauge unreadable. Not only is this a distraction for drivers, but it can lead to running out of gas unexpectedly in dangerous situations.
Incident date: Jun 1, 2025
MMI unit (HDU for Audi/radio/backup camera) keeps resetting. Lose picture when backing up. Definitely a safety hazard
Incident date: Jun 21, 2025
Engine coolant pump recall (August 2024) with no remedy to this day. Has caused major smoking issues from exhaust and engine. The turbocharger has been affected and deemed inoperable. Fluid leaks from chassis and engine bay. The car is inoperable. Prior to being unable to drive I was experiencing transmission issues, went for a few repairs but would experience the car coming to a complete stop o... Read more
Incident date: Jun 17, 2025
Rear brake pads and rotors failed prematurely at 17,000 miles and again at 34,981 miles. Both times the brakes wore down to metal-on-metal with no dashboard warning light. The front brakes remain nearly new, suggesting an issue with brake balance or failure of the front braking system. First repair was performed under warranty, but second failure occurred outside VW's 24k rear brake warranty limit... Read more
Incident date: Jun 9, 2025
Driving down the Freeway when the car had a warning message please service 4wd so I pulled over but I was unable to put the car in park, all the lights next to the shifter were red and when I tried to shift to park it said please service shifter. With my foot on the brake I pushed the power button to turn the car off counted to 30 and when I turned the car on none of the red lights were lit up and... Read more
Incident date: Jun 9, 2025
The front AC stopped blowing and it got excessively warm in the cab. I thought it may be the blower motor and wanted to start with fuses. Under the hood was so hot that when I tried to pull our a fuse my nails melted. Since then, sometimes it blows sometimes it doesn't but it does seem to be emanating excess heat. I'm unsure of true date of occurrence as I just purchased the vehicle on
Incident date: Jun 9, 2025
In October 2024, my vehicle, a 2021 Subaru WRX STI, was purchased from a Toyota dealership (Fort Bend Sterling McCall Toyota). The dealership sold the vehicle with an oil issue and a modified ECM. This issue caused catastrophic engine failure while driving. The vehicle stalled and could not be started. Subaru dealership technicians confirmed the cause as improper service leading to catastrophic oi... Read more
Incident date: Feb 5, 2025
The forward collision warming sign just activated when there is no danger. The car will suddenly apply sharp brakes when you are even on the high with a speed over 65 miles per hour. It is very dangerous and scary and can lead to accidents. My car false alarms get activated more than three times a day. I hope Hyundai will recall this and fix this issue.
Incident date: Feb 5, 2025
The forward collision warming sign just activated when there is no danger. The car will suddenly apply sharp brakes when you are even on the high with a speed over 65 miles per hour. It is very dangerous and scary and can lead to accidents. My car false alarms get activated more than three times a day. I hope Hyundai will recall this and fix this issue.
Incident date: Jun 20, 2025
Had veh fixed for fuel injection issues in 2023 paid 1500 repair complained to handa America and they paid it.. car was still under warranty.. Recall fuel injection in Feb 2025 after honda buena park fixed it had same hesitation issues between 30 50 mph after just 2 weeks after repair. Took it back had to pay 250 for dialysis no answer.. wanted 3000 to attempt to fix it but no guarantees.. Took ... Read more
Incident date: Jun 20, 2025
Had veh fixed for fuel injection issues in 2023 paid 1500 repair complained to handa America and they paid it.. car was still under warranty.. Recall fuel injection in Feb 2025 after honda buena park fixed it had same hesitation issues between 30 50 mph after just 2 weeks after repair. Took it back had to pay 250 for dialysis no answer.. wanted 3000 to attempt to fix it but no guarantees.. Took ... Read more
Incident date: Jun 17, 2025
The contact owns a 2018 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufac... Read more
Incident date: Apr 23, 2025
The contact owns a 2019 Ford F-250. The contact stated while driving at an undisclosed speed, the vehicle jerked, and the low fuel pressure warning light illuminated. The contact stated the failure occurred while driving uphill and with a tractor and trailer hitched. The vehicle lost motive power. The vehicle was restarted. The vehicle was taken to the dealer where it was diagnosed with fuel syste... Read more
Incident date: Jun 16, 2025
The contact owns a 2018 Volkswagen Atlas. The contact stated that while driving at various speeds, the EPC (Emergency Parking Control) warning light was displayed on the instrument panel. The contact stated that the failure persisted, and the check engine warning light illuminated, and the vehicle started shaking abnormally. The vehicle was taken to a dealer where a diagnostic test was performed, ... Read more
Incident date: Jun 19, 2025
TODAY, I WAS MERGING OFF [XXX] TO [XXX] WITH NO CARS OR OBSTACLES AROUND AND THE AUTOMATIC BRAKING SYSTEM DEPLOYED AND THE CAR BRIEFLY SLAMMED ON THE BRAKES AND WHEN I PRESSED DOWN ON THE GAS IT RELEASED ITSELF. LUCKY NO CARS WERE BEHIND ME AT THE TIME BUT IT DID SCARE MY WIFE AND I AT THE TIME. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Jun 18, 2025
When going over rough or uneven roads, the car produces a strong low-frequency resonance, like a bass-heavy "boom". This causes a very uncomfortable feeling of pressure changing in my ears, gives me a headache and ear pain whenever I drive in local roads, which is the majority of driving in my area. This causes me to need to pull over and stop the car frequently to readjust my hearing. I've found ... Read more
Incident date: Jun 18, 2025
Car is shaking heavily when stopped. Several misfires while engaging the brakes. Mechanic is telling me that he has seen many vehicles of this model with faulty purge valves.
Incident date: Jun 18, 2025
Car is shaking heavily when stopped. Several misfires while engaging the brakes. Mechanic is telling me that he has seen many vehicles of this model with faulty purge valves.
Incident date: Jun 12, 2025
I have had three separate incidences of the either the front or rear brake sensor switch failing which requires replacement. It causes the brake light to not function. I do have one of the three switches for inspection. It has been confirmed by a mechanic. As it is out of warrantee there has been no manufacturer inspection. There is no indication that it is not working other than cruise control... Read more
Incident date: Jun 17, 2025
This vehicle started shaking and juttering at a lower speed and made it very difficult to drive. Then I could accelerate and it would not go faster. I took it to a repair shop and they were getting CVT codes for the transmission. I looked online a found that many other people had these same issues as well as a Class Action Lawsuit that was settled a few years ago for 278 million for these problems... Read more
Incident date: Jun 19, 2025
The MMI or infotainment center turns off and reboots/kicks user out while the car is in motion and also while stopped. The MMI going off has cut out while backing up not allowing the rear camera to be used and has also not allowed the front and rear sensors to be used for parking/auto breaking. There seems to be a large portion of similar complaints and unknown fixes for 2020 models either exactly... Read more
Incident date: Jun 1, 2025
Display showing cameras (ie backup, side views, bed, and hitch) freeze in a blue screen and does not change until you restart vehicle. Going in drive does not fix. Also if you switch to bed camera while driving ( to check the load) it freezes or locks to a blue screen and requires you to restart to display radio or anything other than the blue screen, which means finding a safe spot to stop and r... Read more
Incident date: Jun 19, 2025
Component that failed: Driver-side mirror actuator on my 2019 Genesis G70 3.3T (power-folding, auto-dimming mirror). It intermittently malfunctions by tilting completely up or down without input, making it impossible to see out of the mirror while driving. Safety risk: Yes — this defect significantly compromises visibility on the driver’s side, especially when changing lanes or merging. It ha... Read more
Incident date: Jun 19, 2025
Component that failed: Driver-side mirror actuator on my 2019 Genesis G70 3.3T (power-folding, auto-dimming mirror). It intermittently malfunctions by tilting completely up or down without input, making it impossible to see out of the mirror while driving. Safety risk: Yes — this defect significantly compromises visibility on the driver’s side, especially when changing lanes or merging. It ha... Read more
AUDI
A4 ALLROAD
(2020) - STRUCTURE:BODY
Jun 19, 2025
Incident date: Jun 16, 2025
My wife was almost killed yesterday in a 2025 Subaru Crosstrek. She was hit by a side impact at over 35 mph through the driver's door, and the airbags didn't work. The side doors locked and buckled from the impact. Firefighters pulled my wife out of the car through the passenger door. What a piece of junk. Don't trust that junk.
Crash
AUDI
A4 ALLROAD
(2020) - STEERING
Jun 19, 2025
Incident date: Jun 16, 2025
Was driving down the interstate going around a curve and the service power steering message was displayed and lost power steering. Almost went into other lane of traffic almost causing an accident at 70mph. Was able to get vehicle to side of road. Turned off and back on then power steering worked. On the way home the power steering failed again almost causing another wreck. Turned truck off and ba... Read more
Incident date: Aug 23, 2024
About once a week now, the pilot fails to restart after the idle stop engages. I have a brand new battery installed and still have the same issue. Honda has applied all the remedies but I still have the same issue. I panic every time it does start because often times I’m in the middle of the 50mph road with hazards on. I’ve always been able to start it after putting the car in park, shutti... Read more
Incident date: Dec 7, 2024
The second-row seatbelt in my 2017 Tesla Model X does not retract, preventing proper restraint of a passenger. Tesla acknowledged the issue but refused to repair it, stating the vehicle is out of warranty. This is a failure of a federally mandated safety system and a clear safety hazard under FMVSS 209. I’m transporting children in this vehicle and cannot rely on this seatbelt to function.
Incident date: Jun 5, 2025
While waiting at a stop light the engine will turn off. This has happened three times since I’ve owned the car 2/16/2025.
Incident date: Jun 5, 2025
Unknown - engine is driving hard and somethings wrong. No one will service my car because they say it’s on a recall, but then when they look up the VIN number it’s not on a recall however there are major issues going on.
Incident date: Jun 5, 2025
Unknown - engine is driving hard and somethings wrong. No one will service my car because they say it’s on a recall, but then when they look up the VIN number it’s not on a recall however there are major issues going on.
Incident date: Jun 18, 2025
The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving approximately 65 MPH, the driv... Read more
Incident date: Jun 18, 2025
I purchased my 2020 Dodge Journey brand new. About 2 years ago the back up camera view flipped upside down. I took it to the dealership where I was told it wasn’t covered on a warranty and it would be close to $800 to replace. They said it has to be replaced and cannot just be fixed. After doing a lot of research online about this it seems like a very, very common problem. This should absolutely... Read more
Incident date: Feb 3, 2025
To Whom It May Concern, I am submitting this report regarding repeated engine and valve lifter failures in my 2009 GMC Sierra 1500 with a 5.3L V8 engine, VIN: [XXX] . 1. Component/System Malfunctioned: Both the original engine and a replacement engine—professionally installed by a Chevrolet dealership—experienced valve lifter failure related to the Active Fuel Management (AFM) system. The mo... Read more