Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 16,369 complaints for AUDI
Incident date: Jun 30, 2025
At 121,000 miles, my 2018 Ford Escape SE developed a crack in the 2nd cylinder wall as reported by an independent service center owner. Based on an internet search, this is a common issue among many Ford Escape owners. Our safety was put at risk, as the car became unsafe to drive.
AUDI
A4 ALLROAD
(2020) - ELECTRICAL SYSTEM:BODY CONTROL MODULE/BCM
Jun 30, 2025
Incident date: Jun 30, 2025
The contact owns a 2019 Ford F-250. The contact stated that while driving at various speeds, all doors independently locked, and the front headlights independently illuminated. The contact stated that the Brake warning light was illuminated. In addition, the contact disconnected the battery and lowered the windows to open the doors from outside as a temporary fix; however, the key was only able to... Read more
Incident date: Jun 10, 2025
To whom this may concern, I'm having to replace an upper module fuel pump that goes into the top of the tank. This part is being recalled on several other Kia vehicles but not mine. The car was stalling and had a heavy smell of gasoline. I was told by my repair shop not to drive this car until repaired due to gasoline fumes having the potential to be ignited and cause a fire. I was told by K... Read more
Incident date: Jun 10, 2025
The contact owns a 2018 Ford Expedition. The contact stated that upon starting the vehicle, there was an abnormal cranking sound coming from the vehicle. There was no warning light illuminated. The vehicle was taken to the dealer where the contact related the failure to Customer Satisfaction Program: 21N03 (Cam Phaser Replacement); however, the contact was informed that the vehicle was not covered... Read more
AUDI
E-TRON SPORTBACK
(2020) - ENGINE
Jun 30, 2025
Incident date: Jun 1, 2023
I own a 2024 Kawasaki KRT ABS ZX6R. They want to do an inspection that will not be sufficient to ride my motorcycle safely. The absolute only way for Kawasaki to do that would be to open the engine up to where they could see the actual crank shaft. I feel we are all being jerked around with this. They won't be able to deem it safe simply by inspecting the outer bearing. My motorcycle doesn't even ... Read more
Incident date: Jun 2, 2025
This only happens on the freeway but happens every time on the freeway. When using adapted cruise control and you hit the brake, when you reengage the cruise the LKA comes on and the steering wheel begins to assist. I do not want the lane assist to ever be engaged. I turned it off in the system settings. I believe it is a safety issue for drivers who are not aware that this will happen to them w... Read more
Incident date: Apr 1, 2025
Steering Gear Rack - Steering control rapidly diminished over a short amount of time. Initially was okay but steering began to intermittently stick and wouldn’t self-center. Issue became nearly full-time within a month. Got to the point that it required a ‘tug’ to re-center. Took to a shop to additionally find that the boot clamps had broke themselves loose, causing the boots to separate and... Read more
Incident date: Jun 27, 2025
The car screen displays, GPS, for calls, radio etc, doesn’t works, it’s off, and the airbags are deactivated and they’re off as well and have to press hard on the brake to get the car to stops.
Incident date: Jun 27, 2025
The car screen displays, GPS, for calls, radio etc, doesn’t works, it’s off, and the airbags are deactivated and they’re off as well and have to press hard on the brake to get the car to stops.
Incident date: Jun 27, 2025
The car screen displays, GPS, for calls, radio etc, doesn’t works, it’s off, and the airbags are deactivated and they’re off as well and have to press hard on the brake to get the car to stops.
Incident date: Jun 23, 2025
I took my car to Diamond Valley Honda in Hemet to do a recall service for the fuel pump. When I got home, I noticed there was a fuel leak underneath the car coming from under the fuel tank. I have videos of the fuel leak. This is very dangerous to drive. I am lucky that I got home safely. I called Diamond Valley Honda and informed them about the issue. They refused to do anything. What can I do?
Incident date: Jun 26, 2025
The contact owns a 2024 GMC Sierra 2500. The contact stated that while driving 60 MPH, the vehicle went into LIMP Mode. The contact stated that the vehicle then inadvertently lost motive power and was unable to accelerate above 40 MPH. The vehicle returned to normal functionality, but the failure became a regular occurrence. The check engine warning light was illuminated. The vehicle was taken to ... Read more
Incident date: Mar 1, 2025
The contact rented a 2024 Chevrolet Blazer. The contact stated that while driving at undisclosed speeds, the vehicle vibrated and wobbled. There was no warning light illuminated. The contact stated that while driving at undisclosed high speeds, the vehicle vibrated abnormally. The contact stated that the vibration felt like the wheels were detaching from the vehicle, causing the children's car sea... Read more
AUDI
A6 ALLROAD
(2021) - SUSPENSION
Jun 27, 2025
Incident date: Jun 22, 2025
I was driving my 2023 Tesla Model Y under normal road conditions when a sudden mechanical failure occurred. There was no collision or external impact involved. While driving in the San Jose area, the bolt of the front left lower control arm suddenly detached, causing the control arm to disconnect and drag on the ground. As a result, the front wheel became jammed, the vehicle lost steering contro... Read more
Incident date: Sep 9, 2023
The exterior A-pillar applique trim clip attachments on my 2011 Ford Explorer have failed, and the part is on backorder due to a recall. This issue prevents me from completing a necessary inspection, as the component cannot be replaced or properly secured until the recall part becomes available. The malfunction poses a safety risk while driving and requires immediate resolution to ensure the vehic... Read more
Incident date: Sep 9, 2023
No remedy available putting myself and my family at risk.
Incident date: May 1, 2025
Transmission issues already had one replaced 5/9/24 having issues again going to be 3rd transmission also having issues now with electrical system going out while driving and dinging noise,when entering or exiting vehicle here rebooting system whining. Going to contact car coverage to have vehicle inspected again for the problems.
Incident date: Jun 26, 2025
Driving on rt 95n in Ga. Going 70 mph and vehicle just bucked and shut off. At the time I was in the middle lane and almost got hit by a tractor trailer while I was trying to get to the right side of the road. Called general motors roadside assistance and they supplied a tow company to tow me to a dealer in Ga. About 35 miles away unfortunately it was Sunday dealer was closed and I had to get a ta... Read more
Incident date: May 19, 2025
The contact owns a 2024 Tesla Cybertruck. The contact received notification of NHTSA Campaign Number: 25V170000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted and refused to repair the vehicle. The dealer informed the contact that the VIN was not under recall. The contact stated that the manufacturer had exceeded a reasonable amount of ... Read more
Incident date: May 19, 2025
This has happened 8 times in a month span. The car is currently being looked at by the dealership and so far they can’t find anything wrong. When I’m stopped in traffic, my car’s engine turns off. Once the light turns green and I press on the accelerator I hear a beep and the car doesn’t move . The dashboard shows a few error messages and a message stating that the eyesight has been turn... Read more
Incident date: Jun 25, 2025
There are times that the brake assist will stop working. The bake assist light has started coming on once in a while. I looked up the vin and it said all recalls were repaired. I have a concern that the vaccume brake issue was not properly taken care of at whatever dealership that claimed to fix the issue.
Incident date: May 19, 2025
The front camera system stopped working, so I lost access to Pre-Collision Assist—(e.g., Collision Warning, Automatic Emergency Braking) as well as all other driver assistance feature. This would occur suddenly while I was driving (sometimes at highway speeds) where I'd have to swerve during a turn while using hands-free driving. Every time I start the car now, I have a permanent error message t... Read more
Incident date: Jun 25, 2025
The vehicle has a safety recall stating the vehicle has been affected and the engine could fail during operation and loose propulsion with an increase risk for a crash. There are not any precautions in place or offered neither is there any part available to repair the vehicle in the near future. The vehicle is a 2022 Tahoe with 60,000 miles and still under the manufactures extended warranty and th... Read more
Incident date: Aug 1, 2024
The transmission shifts gears irregularly and has loss complete power when going up hill. This is a known issue with the 10 speed transmission but Ford has not corrected the issue that is impacting thousand of vehicles. This issue with the shifting happens everyday that I drive it.
Incident date: Aug 1, 2024
My vehicle's brakes are making a strange, unusual noise that I don't notice around other vehicles when I have the opportunity to access them (service vehicle or renter car).
Incident date: Aug 1, 2024
After the 919A recall My screen experiences the issue that recall was supposed to fix more often now once it shut down for 10 minutes. While I was driving on the highway another time, it decided to reboot the screen and it was unable to adjust. Any of my air conditioner controls which distracted me from driving and another time it messed up while I was trying to get navigation information which al... Read more
Incident date: Jun 24, 2025
Have a 2024 Hyundai Santa Fe Calligraphy Hybrid with a Drivers Attention Warning problem. The warning turns on frequently when using cruise control. When the warning beeps a few times in quick succession it actually shuts down the system, reduces speed to a crawl, and turns off the engine. This only happens while using cruise control, no issue with DAW when cruise control is off. So can't use ... Read more
Incident date: Jun 25, 2025
Backup camera often displays message "Camera Temporarily Unavailable". This has been an ongoing problem, and I have the most updated software 3.6.4. I received a recall notice (25V-280) that outlines this problem, but it states that my car is ineligible because I have the latest software. In fact, the problem is WORSE with the latest software. This issue happens virtually every time I put the... Read more
Incident date: Mar 10, 2025
Paint peeling off side mirrors and rear spoiler
Incident date: Jun 24, 2025
2025 Tesla Model 3 the follow distance is too close to front vehicle (only 1 to 2 car lengths) while in full self driving mode and there is no way to adjust it like in cruise control mode. Also, while in auto cruise control or full self driving the forward collision warning has too many false alarms from overhead tree branches to nothing in front of car for more than 500 feet. Finally, the car tak... Read more
Incident date: Jun 25, 2025
I was pulling into a parking spot slowly and all of the sudden the car took off and took off and I couldn’t stop and when I tried to sped hard on the break it wouldn’t work and I lost control and my car wouldn’t stop until it crashed into another vehicle that was sitting in another parking spot.
Crash
1 injured
Incident date: Jun 13, 2025
There is a random, yet constant rattle noise when idling while in gear with foot on the brake with multiple instances recorded by owners [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Jun 12, 2024
I will be driving down the road and my vehicle will pop up with the brake message and slam by brakes. It does it randomly. It has put my safety in risk multiple times. It has done this on the interstate and thankfully there was no one behind me. I was going 80mph and it dropped me to 30mph in less then 5 seconds. The issue has not been reproduced since it does it randomly. The vehicle has been tak... Read more
Incident date: Jun 13, 2025
The vehicle’s design leaves the condenser completely exposed, with no protective barrier in place. As a result, even a small rock can easily pass through the front grille and cause significant damage. That’s exactly what I’m currently experiencing, and unfortunately, Toyota has refused to cover the repair costs. What’s more concerning is that I’m far from the only one — many other owne... Read more
AUDI
A4 ALLROAD
(2020) - EXTERIOR LIGHTING
Jun 24, 2025
Incident date: Jun 24, 2025
Auto has a known defect with headlight condensation ,Honda put out a bulletin sb 23-024 Stating they are aware of this issue.Vehicle had this problem at 38000 miles just outside Their standard 3 year 36000 mile warranty. To repair this Honda dealer stated a price of $1400.00 ,which is a lot of money ,my concern is that failure to fix will lead to other headlight Issues such as burned out bulbs a... Read more
Incident date: Jun 24, 2025
Driving down the road and the camera above on windshield above rearview mirror went out as well as the forward collision braking. Both went out at the same time. The problem was inspected by a certified mechanic shop. It puts people’s lives at risk once each sensors go out limiting the safety features.
Incident date: Jun 20, 2025
The upper right front side of the fifth wheel trailer is separating from the trailer frame in the pin box area. The structure of the trailer seems to not be properly connected to the frame or there is flex in the frame that is causing the structure to detach. Recently after having it inspected by a dealer, bolts and welds in the structure were broken and stripped resulting in the frame not being... Read more
Incident date: Jun 9, 2025
We started to have "catches" in the steering wheel when driving - from just small catches when turning the steering wheel to more noticeable occurrences. This had been ongoing for several months prior to taking it into the Hertrich Honda dealership in Easton, Md. (We had, previously, taken it into the mechanic that regularly services our cars but they could not recreate the problem), The Hertrich... Read more
Incident date: Jun 9, 2025
The contact owns a 2022 Ford F-150. The contact received notification of NHTSA Campaign Number: 23V896000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was contacted. The dealer informed the contact that parts were on back order. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufactur... Read more
Incident date: Jun 23, 2025
The contact owns a 2019 Ford Fiesta. The contact received notification of NHTSA Campaign Number: 24V951000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirm... Read more
Incident date: Jun 20, 2025
The entry door on my Jayco 264BH has become extremely difficult to open and close because the bottom of the door is rubbing against or making contact with the frame. This makes it nearly impossible for children to enter or exit the RV safely. In addition, closing the door from inside the RV is very difficult, which poses a significant safety risk—especially in emergency situations where quick ex... Read more
Incident date: Feb 1, 2025
I’m filing this complaint regarding a known issue with the A/C evaporator core on my Toyota Tacoma (3rd generation). The evaporator core has prematurely failed, leading to a complete loss of air conditioning and, more importantly, reduced defrosting and defogging capabilities that directly affect visibility and driver safety. This issue is widespread and well-documented among Tacoma owners, and... Read more
Incident date: Jan 3, 2024
Transmission failure. Required service visits always on time with no indication of any problems. After a noticeable change in the vehicle drive and noise from the engine, the vehicle was immediately brought to the dealer service center for inspection. The dealer confirmed transmission malfunction. The dealer refused to extend the warranty which would cover a good portion of the cost. Instead they... Read more
Incident date: Jan 3, 2024
I was driving my 2021 Volkswagen ID.4 Pro S on March 12, 2025, in Baltimore, Maryland, when I was involved in a motor vehicle accident. Although I maintained an adequate stopping distance from the truck in front of me, my forward collision warning, lane departure warning, and lane keeping assistance systems suddenly activated, causing my vehicle to make contact with the truck. My safety—and the ... Read more
Crash
AUDI
A4 ALLROAD
(2020) - UNKNOWN OR OTHER
Jun 22, 2025
Incident date: Jun 21, 2025
I bought this car in June 2013 for its safety and its Amazing warranty and all the features that it has Hyundai manufacture had an obligation as a consumer service and failed to send notification of any recalled to us in regards to a recall High pressure, fuel pump, and fuel rail Fuel system engine, gas tank This is a product of liability and negligence on time but they failed to take responsibil... Read more
5 injured
AUDI
A4 ALLROAD
(2020) - FUEL/PROPULSION SYSTEM
Jun 22, 2025
Incident date: Jun 21, 2025
I bought this car in June 2013 for its safety and its Amazing warranty and all the features that it has Hyundai manufacture had an obligation as a consumer service and failed to send notification of any recalled to us in regards to a recall High pressure, fuel pump, and fuel rail Fuel system engine, gas tank This is a product of liability and negligence on time but they failed to take responsibil... Read more
5 injured
Incident date: Mar 1, 2025
My car smells like it’s leaking gas and when I took a flash light n went under the car it shows the tank and the hose connected to the tank has signs of it being wet but when the car is running it smells a lot worse and constantly is shaking, shuddering and causing my transmission to malfunction and I’ve read online that there was a re call # 14S20 But i can’t find it on this website