Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 16,369 complaints for AUDI
Incident date: Jul 16, 2025
My 2022 Honda CR-V Hybrid began displaying multiple warning messages around February 2025: “Transmission System Problem,” “Blind Spot Info System Problem,” and “Emission System Problem.” The issue was eventually traced to incorrect transmission fluid used from the time of purchase. A diagnostic report confirmed widespread internal transmission damage (e.g., shift solenoids stuck, low f... Read more
Incident date: Jul 15, 2025
When putting the vehicle in park I have to keep moving the shift handle back and forth to put it in park and the ac keep leaking Freon under the dash board a bad smell come into the vehicle make me dizzy
Incident date: Mar 19, 2023
All 4 door airbags spontaneously deployed while driving. The air bag deployment knocked me unconscious and I woke up on the shoulder of the road. The vehicle dialed 911 after the incident occurred.
Incident date: Mar 19, 2023
Getting engine power reduced messsge in shop 4th time now in 3 weeks, 2 service bulletins, now they want to put new engine, found over 800 complaints about same issue on car complaint.com website and more on Reddit of same issue . Car wouldn’t go more than 5mph extremely traumatic on highway my son won’t get back in the car he is too scared.
Incident date: Mar 19, 2023
Getting engine power reduced messsge in shop 4th time now in 3 weeks, 2 service bulletins, now they want to put new engine, found over 800 complaints about same issue on car complaint.com website and more on Reddit of same issue . Car wouldn’t go more than 5mph extremely traumatic on highway my son won’t get back in the car he is too scared.
Incident date: Jul 14, 2025
The turbocharger failed on my 2017 Hyundai Santa Fe Sport 2.0T. It is still on the vehicle and available for inspection upon request. The turbo failure caused a severe loss of engine power, making acceleration dangerously slow and unpredictable, especially when merging onto highways or passing vehicles. This sudden reduction in power could have caused a rear-end collision or made it impossible to ... Read more
Incident date: Jul 15, 2025
I had a flat tire while driving on 7/8/25 and THE TPMS error did not show up in the car screen. I informed the dealer Hoen Honda motors of Carlsbad, CA, and he mentioned that TPMS will not work for flat tire.
Incident date: Jul 1, 2025
On several occasions the engine has slipped/stalled. Vehicle has only 27k miles on it, single owner. When moving from a stoplight the engine "slipped", all lights came on "service alert" or something similar. Vehicle recovered but I am very uneasy as I am a [XXX] female usually [XXX] and often on a very busy section of [XXX]. (This has occurred multiple times) When increasing speed, as to ... Read more
Incident date: Jul 1, 2025
The intrusment cluster stopped working took it to the dealership they couldn't get it to work they contacted the manufacturer they stopped communicating. Dealership can't get the new updated software to download.
Incident date: Jul 15, 2025
My 2018 Alfa Romeo Stelvio was diagnosed by a certified Alfa Romeo dealer with a major engine defect involving coolant mixing with oil. The diagnosis revealed internal failure likely stemming from the oil cooler or head gasket, and the parts estimate alone was over $17,000 — not including labor. The dealer confirmed the issue but stated no recalls apply and denied warranty coverage. The car show... Read more
Incident date: Jul 15, 2025
The transmission. It is disengaging while driving down the road. It literally has basically stalled out in the middle of intersections, the highway, etc. There is a recall for this exact problem just not with my vin for some reason. I tried to get a dealership to look at it and see if they can fix it they say they will not. I am not safe nor are others with this malfunction.
Incident date: Jul 15, 2025
The transmission. It is disengaging while driving down the road. It literally has basically stalled out in the middle of intersections, the highway, etc. There is a recall for this exact problem just not with my vin for some reason. I tried to get a dealership to look at it and see if they can fix it they say they will not. I am not safe nor are others with this malfunction.
Incident date: Jul 15, 2025
This 2025 SUV X5 xDrive50e the hybrid battery will over heat in hot weather temperatures therefore the battery will not charge with the issued 110 plug in home charger. BMW was aware of this malfunction and never warned or recalled the information to customers. This vehicle will not allow climate control features to work because there is no charge on the battery as well. The vehicle can overheat a... Read more
Incident date: Jul 15, 2025
While driving the side airbags exploded and I had to stop in the middle of the street, get vehicle towed to mazda dealer in Alpharetta, GA Now, im without a vehicle. What do I do now?
Incident date: Jul 1, 2025
Odometer Fraud. The contact's client purchased a 2013 Ford F-150. The contact stated that it was discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 58,000, and at the time of registration, it was discovered that the mileage was 163,000.
Incident date: May 1, 2025
I have a 2018 RAM 1500 that keeps flashing for the code for the ABS module. This malfunction has completely disabled the ABS system. My mechanic feels that this is a genuine safety hazard and the module needs to be replaced. RAM says the parts have been on back order for over a year. I'm on several different RAM/DOGE message boards and there are plenty of trucks that are having this issue and ar... Read more
Incident date: Jul 10, 2025
- Incident: Passenger seat headrest deployed without reason. Upon looking it was identified that the small plastic headrest clips spontaneously broke on their own (no accident). Car is parked in the garage every day. The headrest was normal when vehicle was parked. The headrest was found deployed when the car was utilized the next morning. - Available for inspection upon request. - Issue appears ... Read more
Incident date: Jul 10, 2025
The contact owns a 2017 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The man... Read more
Incident date: Jul 10, 2025
On my Discovery Sport HSE 2019 the engine light came on first. I made sure the gas cap was tightly secured. After a couple of days, upon starting the car, there became a rough sounding startup. The car began to turn off when stopped at red lights. I turned ECO mode thinking that it was the problem. The car began to also slow up after a couple of days while driving to work... no matter how far I p... Read more
Incident date: Jul 5, 2025
The contact owns a 2006 Suzuki LS650P. The contact stated that while riding at an undisclosed speed, there was an abnormal sound coming from the motorcycle that sounded like metal on metal. After a visual inspection, the contact observed that the fuel tank was not secured to the motorcycle and was able to move freely as the rear bracket was fractured. No warning lights were illuminated. The motorc... Read more
Incident date: Jul 12, 2025
The contact's daughter owns a 2016 Dodge Journey. The contact's daughter received a notification for Emissions Recall: U67 related to the catalytic converter. An appointment was scheduled to have the vehicle serviced; however, the day prior to the appointment, the check engine warning light illuminated. The dealer was notified of the failure and stated that the warning light might be related to th... Read more
Incident date: Jul 12, 2025
The contact owns a 2024 Chevrolet Silverado 1500. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The... Read more
Incident date: Jun 5, 2025
Third time that this happened when I step on the gas you're accelerate the transmission wines when I'm trying to merge I have to slow the car down and take my foot off the accelerator and then when I put my foot on the celebrator there's a car really close to me
Incident date: Jun 5, 2025
I been having deceleration problem and shut down unexpectedly problem with my Acura MDX 2020 truck. I can be driving my truck normally and out of no where my truck would lose power slow down and eventually shut off completely. I avoided like 5 car accidents with this incident happened to me. I have bring the truck to Acura and they are not fixing my problem.i am scared to dead to drive my own truc... Read more
Incident date: Jun 5, 2025
Vehicle will randomly lose all audio. A safety issue since audio from turn signals is mute.
Incident date: Jul 8, 2025
Cracks in I-beams Cargo doors opening during transport Roof membrane structural issues Unit Information Date of Manufacture: 3/30/2022 Retail Sold Date: 7/11/2022
Incident date: Jul 8, 2025
when you put it in park it tells you to shift to park, even if it is already in park
Incident date: Jul 8, 2025
My rearview camera and infortainment system is having errors daily. Polestar claims OTA update will fix issue but im not receiving it to my car. Ive tried resetting system and still a major problem.
Incident date: Apr 28, 2025
Headed home from a vet appointment in mountain home. Was driving on the freeway at 80mph when the tire blew at the Wendell exit. Checked the tire to find that the inside wall had failed and had a blowout. The tire was installed June 8th 2025 and had less than 1,000 miles on it. I have never in 26 years of being around vehicles had a brand new tire fail in less than 1,000 miles. Tire was a good yea... Read more
Incident date: Jun 24, 2025
Vehicle had just over 100k miles on it and a grinding sound started in the front right side of the vehicle. After driving for another month the sound had become louder and a rattling could be heard under the car. Took the car to the dealer and they wanted $15,000 to replace the transmission. The CVT type transmission used on this vehicle and the 2018 model have had repeated reports of failure at a... Read more
Incident date: Apr 1, 2025
Vehicle suffers from a documented hybrid defect (DTC B273C-00) that causes loss of electric propulsion, disables hybrid modes, and triggers "Service Hybrid Electric Vehicle System" warnings. The problem first appeared around Feb 2025 and was confirmed by FCA’s own STAR bulletins and dealership diagnostics. No validated fix exists; dealership only cleared the fault code temporarily. The defect ... Read more
Incident date: Mar 10, 2025
The contact owns a 2021 Ford Bronco. The contact stated that water was entering the vehicle through the roof. While the vehicle was parked, the vehicle started rolling down the hill. The contact stated that the brake pedal was continuously pumping while being depressed. The contact stated that the brake lights were illuminated. Additionally, the vehicle occasionally failed to start. The vehicle wa... Read more
Incident date: Mar 10, 2025
The contact owns a 2021 Ford Bronco. The contact stated that water was entering the vehicle through the roof. While the vehicle was parked, the vehicle started rolling down the hill. The contact stated that the brake pedal was continuously pumping while being depressed. The contact stated that the brake lights were illuminated. Additionally, the vehicle occasionally failed to start. The vehicle wa... Read more
Incident date: Mar 10, 2025
The contact owns a 2021 Ford Bronco. The contact stated that water was entering the vehicle through the roof. While the vehicle was parked, the vehicle started rolling down the hill. The contact stated that the brake pedal was continuously pumping while being depressed. The contact stated that the brake lights were illuminated. Additionally, the vehicle occasionally failed to start. The vehicle wa... Read more
Incident date: Mar 20, 2025
The Integrated Charge Control Unit failed despite having all related recall repairs/actions implemented. Failure occurred while pulling into a parking place after completing level 2 charging to 80%. The failure has not yet been confirmed by the dealer, but all common symptoms match this failure including hearing a pop sound from the rear of the vehicle followed by “Check Electrical System” ind... Read more
Incident date: Jul 9, 2025
The contact owns a 2024 Ford Mustang Mach-E. The contact received notification of NHTSA Campaign Number: 25V404000 (Electrical System, Latches/Locks/Linkages); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact was concerned for her safety and the safety of her baby because there was no mechanism that could temporarily override the failure ... Read more
Incident date: Jul 10, 2025
Passenger restraint system malfunction is the error code. I am reporting this because it seems to be a common problem with a very important safety system in the vehicle.
Incident date: Jul 2, 2025
Driver door will not open from outside or inside vehicle. Based on research this is an acuator issue that Nissan has known about since 2014 & failed to issue a recall. I am in the process of costly repair @ personal expense for a clear safety issue the know about & have failed to address, & would like reimbursement for. I have had to climb over/out passenger side several times to enter/exit car... Read more
Incident date: May 14, 2025
Starting early 2025 with no changes or modifications or warning - the MMI system in my 2020 Audi A5 began spontanously rebooting. It appears to be rebooting regardless use or radio, CarPlay, or nothing - even after the recent factory reset. Reboots appear to occur at random - sometimes once in 40 mins, or every 3-4 mins. After some research, it appears other similar 2020 cars have recently started... Read more
Incident date: Jul 8, 2025
I have been experiencing complete driving failure with my 2016 Nissan Murano. It shutdowns randomly without any warning well driving in traffic. I have already experienced being put in a crash risk three times. I have been trying to work with the dealer for almost 2 months now, only to receive my SUV with the same issue. I am terrified to be forced to put my children in such a high risk automobi... Read more
Incident date: Jul 8, 2025
I have been experiencing complete driving failure with my 2016 Nissan Murano. It shutdowns randomly without any warning well driving in traffic. I have already experienced being put in a crash risk three times. I have been trying to work with the dealer for almost 2 months now, only to receive my SUV with the same issue. I am terrified to be forced to put my children in such a high risk automobi... Read more
Incident date: Jul 8, 2025
Transmission hesitates during acceleration. Truck was purchase new and the problem began within 10k miles. Dealer suggested changing transmission oil every 30k miles but the problem would happen soon after every change. Transmission failed on highway with 99k miles. Dealer charged 10k to replace transmission with admitting they are seeing this issue on other 6 speed transmission.
Incident date: Jul 2, 2025
The contact owns a 2023 GMC Acadia. The contact stated that after purchasing the vehicle, it was discovered that there was water and condensation inside the rear middle brake light assembly. The contact later discovered that during rainstorms, rainwater had leaked into the rear seating and hatch area of the vehicle. The vehicle was taken to the local dealer who determined that the failure was due ... Read more
Incident date: Jul 2, 2025
System said car will shut off soon. All system lights started blinking and the car turned off. Car would not restart and would not go into neutral.
Incident date: Jul 9, 2025
When coming to a stop the auto stop turned the engine totally off. The car had to be shifted into park to restart the engine using the car's starter button. Afterward a message was displayed that the autostop was not available and to get the autostop serviced. The car was brought to the dealer for service of the full engine shutoff when the car came to a stop issue and the service manager stated t... Read more
Incident date: Jul 6, 2025
The contact owns a 2013 Hyundai Elantra. The contact stated that while in the process of parking the vehicle at the residence and driving 1-5 MPH, the brake pedal was depressed, but the vehicle unintendedly accelerated and hit another unoccupied parked vehicle, causing the other vehicle to move 50-60 ft. away. The rear end of the other vehicle was damaged, and the front end of the contact's vehic... Read more
Crash
Incident date: Jul 3, 2025
The contact owns a 2024 Toyota Crown. The contact stated that while attempting to accelerate from a stop, the vehicle hesitated while accelerating. There was no warning light illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was informed that no cause for the failure was found with the vehicle. The vehicle was not repaired. The manufacturer was n... Read more
Incident date: Jul 3, 2025
CVT failed at 85,000 miles. It started slipping and squealing and had to be replaced by the dealership. The car was never driven rough, in mountainous terrain, etc. Very disappointing.
Incident date: Feb 6, 2025
Center console screen reboots at random intervals and as many as 10 times in 60 minutes. Complete reboot of the system renders backup camera and other surround view cameras inoperable.