Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 16,369 complaints for AUDI
Incident date: Jan 1, 2025
The contact owns a 2018 Ford Focus. The contact stated while driving at various speeds, the vehicle jerked abnormally. The contact stated that the check engine warning light was illuminated. The vehicle was towed to a local dealer, where the fuel line was replaced. The contact stated that the vehicle was repaired; however, the failure reoccurred. The vehicle was towed back to the local dealer wher... Read more
Incident date: Jan 1, 2025
P0016 camshaft position not plausible Service manager at Loftons Chevrolet in Henderson Tn states that truck needs a new motor but not covered under recall
AUDI
A5 SPORTBACK
(2025) - STEERING
Jul 18, 2025
Incident date: Jul 13, 2025
The contact owns a 2014 Ford Explorer. The contact stated that while starting the vehicle, the steering became difficult to turn. The message “Power Steering Assist Fault" was displayed. The vehicle was taken to the dealer to be diagnosed and the contact was informed that an unknown part had failed and needed to be replaced. The vehicle was not repaired. The contact stated that the failure persi... Read more
AUDI
A5 SPORTBACK
(2025) - STRUCTURE
Jul 18, 2025
Incident date: Jul 13, 2025
The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was... Read more
Incident date: Jun 20, 2025
On [XXX] while driving my 2018 Jeep Wrangler Unlimited Sport (VIN: [XXX] ), the braking system failed without warning while I was approaching a stop sign on a residential road. I pressed the brake pedal and felt extreme resistance and grinding, followed by a near-total lack of braking power. I was forced to abruptly swerve into an open driveway to avoid a collision. This sudden malfunction put my ... Read more
Incident date: Jul 17, 2025
The contact owns a 2021 Ford F150. The contact received notifications of NHTSA Campaign Numbers: 25V315000 (BACK OVER PREVENTION) and 25V455000 (FUEL SYSTEM, GASOLINE); however, the parts to do the recall repairs were not yet available. The contact stated that while her friend was driving, the rearview camera turned off while the vehicle was in reverse(R). The contact stated that the failure compr... Read more
Incident date: Apr 1, 2025
Parking break is in need of service before it is set and won’t be able to get it off.
Incident date: Jul 15, 2025
Truck goes into limp mode several times… fuses pop when it does..it does it when I drive or hit any slight bump
Incident date: Jul 15, 2025
Truck goes into limp mode several times… fuses pop when it does..it does it when I drive or hit any slight bump
Incident date: Jul 13, 2025
My airbag sensory notifications keeps coming on. When I start my car normally it isn’t on but once I start driving the notification will come on along with the ding noise it makes when you don’t have on a seat belt. I notice there was a recall on this issue for the later model Corolla and wanted to see if possibly this could be considered for the 2020 Corolla’s.
Incident date: Jul 15, 2025
I am writing to express my serious concern and request immediate goodwill assistance regarding my 2019 Jeep Grand Cherokee High Altitude . This vehicle has suffered a head gasket failure at just over 100,000 miles and has been diagnosed by the dealership as a cost for myself to fix head gasket and recommended a full engine replacement. I have been a loyal Jeep customer since I was 16 years old. I... Read more
Incident date: Apr 23, 2025
My rear camera is not working properly. This started around [XXX]. Also apparently my auto stop is no longer working this is the second time this has happened to me last year end of 8/24 - 9/24 I had it fixed at a dodge dealer in New Jersey and now it has happened again. I don’t understand how in less then a year I’m dealing with the same problem I really think I was sold a lemon. INFORMATION... Read more
Incident date: Jul 15, 2025
I am reporting ongoing, unresolved, and potentially dangerous issues with my [Year] Jeep [Model, Trim], related to the ECU, electrical system, and overall drivability. I just picked up the vehicle yesterday after it spent 31 days in service, during which the dealership pulled over 65 different codes. Despite this, the vehicle was returned to me with no true resolution, and within 24 hours of driv... Read more
Incident date: Jul 15, 2025
I am reporting ongoing, unresolved, and potentially dangerous issues with my [Year] Jeep [Model, Trim], related to the ECU, electrical system, and overall drivability. I just picked up the vehicle yesterday after it spent 31 days in service, during which the dealership pulled over 65 different codes. Despite this, the vehicle was returned to me with no true resolution, and within 24 hours of driv... Read more
Incident date: Jul 15, 2025
I am reporting ongoing, unresolved, and potentially dangerous issues with my [Year] Jeep [Model, Trim], related to the ECU, electrical system, and overall drivability. I just picked up the vehicle yesterday after it spent 31 days in service, during which the dealership pulled over 65 different codes. Despite this, the vehicle was returned to me with no true resolution, and within 24 hours of driv... Read more
Incident date: Jul 7, 2025
The brake sensor position pad sensor deteriorated. Causing the system to read that the brakes were being applied. This makes the Brake lights staying on even when the key is turned off. This is safety since with the lights always being it there is no way for others to know when you are actually stopping. And it also makes the car be able to be started by accident. Even with no key fob. It also cau... Read more
Incident date: Jul 7, 2025
The contact owns a 2013 Ford Edge. The contact stated while driving approximately 20-25 MPH on a turning lane and depressing the brake pedal, the brake pedal travelled down to the floorboard, and the vehicle failed to respond. The contact pumped the brake pedal until the vehicle responded. The contact stated that the failure recurred while driving and approaching a yellow traffic light, causing th... Read more
Incident date: Jul 7, 2025
We love the car and would buy it again - BUT - it has one significant problem which is in-fact a safety problem. Anytime the sun is shining on the dashboard there is a major reflection on the windshield. See the attached photo which was made as we were pulling into the garage. It was 12:41 PM EDT on July 17th, about a half hour before solar noon. The car is pointed at approximately 85 degrees (al... Read more
Incident date: Jul 16, 2025
Passenger Airbag does not turn on when someone who weighs 100 pounds or less occupies the front passenger seat. This issue also occurs on my 2024 Subaru Crosstrek Vin # [XXX] . IT also occurred on the loaner car the dealer gave me which was a 2025 Subaru Crosstrek. I asked two Subaru dealers, Pinebelt in Lakewood, NJ and Lester Glenn in Toms River, NJ to fix the problem; but they stated that th... Read more
Incident date: Jul 16, 2025
The contact owns a 2022 Lexus LX 600. The contact received notification of NHTSA Campaign Number: 24V381000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was not made aware of the issue. The contact had n... Read more
Incident date: Jul 16, 2025
Day Time Running Lights Burn out too quickly. They are LED lights and should last longer than 50,000 miles of the cars life span. Volkswagen does not see it covered under their extended warranty either. It is a costly repair and should be further investigated as Volkswagen has not fixed the issues.
Incident date: Jul 17, 2025
On Wednesday, July 16, 2025 I was sitting at a stop light, using the Auto Hold system. A few minutes later, my car took off and accelerated on its own and hit the rear of a truck. I hit the truck so hard as he was sitting at the light as well, it pushed his vehicle into the vehicle in front of him. I was unable to stop my Volvo, it was like it took full control over.
Crash
1 injured
Incident date: Jul 17, 2025
On Wednesday, July 16, 2025 I was sitting at a stop light, using the Auto Hold system. A few minutes later, my car took off and accelerated on its own and hit the rear of a truck. I hit the truck so hard as he was sitting at the light as well, it pushed his vehicle into the vehicle in front of him. I was unable to stop my Volvo, it was like it took full control over.
Crash
1 injured
Incident date: Jul 17, 2025
On Wednesday, July 16, 2025 I was sitting at a stop light, using the Auto Hold system. A few minutes later, my car took off and accelerated on its own and hit the rear of a truck. I hit the truck so hard as he was sitting at the light as well, it pushed his vehicle into the vehicle in front of him. I was unable to stop my Volvo, it was like it took full control over.
Crash
1 injured
Incident date: Jul 15, 2025
On on my dashboard due to a faulty malfunction in my ABS module that can only be done at Honda dealership and has to be removed only by Honda and sent off for Honda to rebuild and then sent back for them only to replace Seems ridiculous to pay $3000 for this when it's all over the Internet that this is an issue this is a computer issue this is ridiculous that this isn't there is no recall for this... Read more
Incident date: Jul 16, 2025
My 2022 Honda CR-V Hybrid began displaying multiple warning messages around February 2025: “Transmission System Problem,” “Blind Spot Info System Problem,” and “Emission System Problem.” The issue was eventually traced to incorrect transmission fluid used from the time of purchase. A diagnostic report confirmed widespread internal transmission damage (e.g., shift solenoids stuck, low f... Read more
Incident date: Jul 16, 2025
My 2022 Honda CR-V Hybrid began displaying multiple warning messages around February 2025: “Transmission System Problem,” “Blind Spot Info System Problem,” and “Emission System Problem.” The issue was eventually traced to incorrect transmission fluid used from the time of purchase. A diagnostic report confirmed widespread internal transmission damage (e.g., shift solenoids stuck, low f... Read more
Incident date: Jul 16, 2025
while operating the vehicle felt a jerk and then the check engine, oil, and EPC warning lights illuminated, and the vehicle decelerated and lost power on the highway, we were able to coast to the nearest parking lot. The vehicle was towed to the local dealer who diagnosed and determined that the high pressure fuel pump was faulty and needed to be replaced. The vehicle was not yet repaired But was ... Read more
AUDI
A4 ALLROAD
(2020) - FORWARD COLLISION AVOIDANCE: WARNINGS
Jul 16, 2025
Incident date: Apr 23, 2025
My vehicle abruptly went from 65 to 30 while driving with my children on the expressway. The check engine light and three other lights came on, and the car wouldn't start for an hr or so, and then it wouldn't accelerate past 25-30 miles, while all the check engine light and the other lights continued to stay on.
Incident date: Jul 15, 2025
Alternator failed suddenly at 24000 miles causing power steering to fail and vehicle yo just shut down in roadway.
Incident date: Jul 15, 2025
the relection of the dashboard on to the inside of the windshield is so bad sometimes your vision is obscured
Incident date: Jul 15, 2025
When I put my car in park, then turn off my car, it says I need to shift to park.
Incident date: Jul 16, 2025
Campaign 23E12 under hood liquid fuel jumper line. Gasoline smells inside vehicle and engine stalls to start after refueling. Check Engine light.
Incident date: Jul 14, 2025
The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Number: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that while driving 45 MPH, the passenger’s side A-pillar trim flew off the vehicle. The local dealer was made aware of the issue and confirmed that parts were no... Read more
Incident date: Jul 14, 2025
I was test driving this 2017 Sierra 1500 SLT and experienced issues while braking. Issues with brakes as the vacuum level drops the brake assist decreases which meant I had to use excessive force to get the vehicle to stop. No warning light, nothing to tell me there is a low pressure brake. This could result in a fatality if a small animal or child walks/runs in front of the truck while truck is m... Read more
Incident date: Jul 14, 2025
Upon a quick right turn into traffic, the right front drive axle shaft snapped in two, leaving the vehicle without propulsion.
Incident date: May 1, 2025
The contact owns a 2017 Chevrolet Malibu. The contact stated that while driving approximately 20 MPH, the vehicle stalled. The contact stated that the message to depress the brake pedal and shift to park(P) was displayed. The vehicle was restarted but stalled again. The contact had the vehicle towed to an independent mechanic who diagnosed the vehicle and determined that the oxygen sensor needed t... Read more
AUDI
A4
(2020) - ELECTRICAL SYSTEM:PROPULSION SYSTEM:HYBRID MANAGEMENT:POWER CONTROL UNIT/MODULE (HPCU):SOFTWARE
Jul 16, 2025
Incident date: May 1, 2025
The contact owns a 2017 Chevrolet Malibu. The contact stated that while driving approximately 20 MPH, the vehicle stalled. The contact stated that the message to depress the brake pedal and shift to park(P) was displayed. The vehicle was restarted but stalled again. The contact had the vehicle towed to an independent mechanic who diagnosed the vehicle and determined that the oxygen sensor needed t... Read more
Incident date: Mar 3, 2025
The contact owns a 2024 GMC Sierra 1500. The contact stated that after driving the vehicle for 20 minutes, the contact would feel significantly weaknand would faint. The contact later noticed that water was leaking from the windshield, which led to a mold infestation. The vehicle was taken to the dealer, and the contact provided a video of the leaking windshield to the dealer; however, the dealer ... Read more
1 injured
Incident date: Jul 15, 2025
On on my dashboard due to a faulty malfunction in my ABS module that can only be done at Honda dealership and has to be removed only by Honda and sent off for Honda to rebuild and then sent back for them only to replace Seems ridiculous to pay $3000 for this when it's all over the Internet that this is an issue this is a computer issue this is ridiculous that this isn't there is no recall for this... Read more
Incident date: Jul 15, 2025
On on my dashboard due to a faulty malfunction in my ABS module that can only be done at Honda dealership and has to be removed only by Honda and sent off for Honda to rebuild and then sent back for them only to replace Seems ridiculous to pay $3000 for this when it's all over the Internet that this is an issue this is a computer issue this is ridiculous that this isn't there is no recall for this... Read more
Incident date: Jul 15, 2025
The contact owns a 2016 Ford Fiesta. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate as intended while depressing the accelerator pedal. The check engine warning light was illuminated. The contact stated that the failure persisted. The vehicle was taken to an independent mechanic; however, no cause for the failure was found. The mechanic informed the... Read more
Incident date: Jan 15, 2025
The contact owns a 2020 Jeep Gladiator. The contact stated that upon starting the vehicle, the instrument panel was inoperable, and failed to display critical safety information. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the instrument panel. The contact was informed that instrument panel needed to be replaced. The vehicle was not repaire... Read more
AUDI
A4 ALLROAD
(2020) - FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:INJECTORS
Jul 16, 2025
Incident date: Jul 16, 2025
The contact owns a 2018 Honda Accord. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the vehicle failed to exceed 10 MPH while driving. In addition, the contact stated when the vehicle was started, several unknown warning lights were illuminated. The vehicle was taken to t... Read more
AUDI
A4 ALLROAD
(2020) - ENGINE
Jul 16, 2025
Incident date: Jul 16, 2025
The contact owns a 2018 Honda Accord. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the vehicle failed to exceed 10 MPH while driving. In addition, the contact stated when the vehicle was started, several unknown warning lights were illuminated. The vehicle was taken to t... Read more
Incident date: May 1, 2025
What component or system failed or malfunctioned, and is it available for inspection upon request? AutoNation Ford Corpus Christi found purge valve making abnormal clicking sound, valve sticking and closed. I replaced the valve with a new OEM part. Code P04F0 came off but vehicle would still lag and sputter when accelerating. How was your safety or the safety of others put at risk? feels like veh... Read more
Incident date: Jul 11, 2025
This is recall on and OCS that not has been taking of and I'm trying to find out is the problem that is matter has not been resolved. It's been since Dec of 2023 and I still don't have this issue fixed yet. And the light is on the right passanger side.
AUDI
A4 ALLROAD
(2020) - ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER
Jul 16, 2025
Incident date: Jul 16, 2025
The contact owns a 2018 Honda Accord. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the vehicle failed to exceed 10 MPH while driving. In addition, the contact stated when the vehicle was started, several unknown warning lights were illuminated. The vehicle was taken to t... Read more
Incident date: Jul 16, 2025
At low speeds when applying the brake, whether in a turn or traffic, the vehicle will shut off completely. This has happened multiple times and has almost caused accidents on a few occasions. It has also happened while just driving down the road, the entire truck lost power and then came back, the windshield wipers came on as well.