Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 16,369 complaints for AUDI
Incident date: Jul 22, 2025
Ongoing Recall Issue – 2016 Jeep Renegade (Recall U90) This Recall came out 06/16/2022 when I connect the dealership they keep say its backorder and that they have no ETA on. Sometimes I do receive texts about the part being available but when I call, they say no and that it could be scammed when it clearly gives me the dealership info and phone number.
Incident date: Jul 22, 2025
Ongoing Recall Issue – 2016 Jeep Renegade (Recall U90) This Recall came out 06/16/2022 when I connect the dealership they keep say its backorder and that they have no ETA on. Sometimes I do receive texts about the part being available but when I call, they say no and that it could be scammed when it clearly gives me the dealership info and phone number.
Incident date: Jul 1, 2025
The contact's mother owns a 2012 Ford Focus. The contact stated that while his mother was driving at an undisclosed speed, the transmission was slipping, and the vehicle stalled. The check engine warning light was illuminated. The contact's mother pulled over and had the vehicle towed to an independent mechanic and the dealer, who determined that the Transmission Control Module (TCM) had failed an... Read more
Incident date: Jul 1, 2025
The issue involves the brake system, specifically a brake fluid leak from the master cylinder area, which was identified under Ford Safety Recall 25S47. The component is still in the possession of the dealership and should be available for inspection upon request. I did not personally experience any symptoms while driving. There were no warning lights, messages, or noticeable changes in braking p... Read more
Incident date: Jul 1, 2025
The contact owns a 2017 Ford Fusion equipped with a Duralast Brake Caliper Hose, Part Number: 777989. The contact stated that while depressing the brake pedal, the pedal extended to the floorboard and the vehicle failed to immediately stop. Upon inspection, it was discovered that the aftermarket front passenger’s side brake caliper hose had ruptured, causing brake fluid to leak from the hose ont... Read more
Incident date: May 1, 2025
Engine burns alot of coolant. Break time is not where it should be for a car with only 38k miles. The engine intake valves in affected vehicles may crack and break, causing the vehicle to lose motive power. Prior to losing motive power, an engine malfunction indicator lamp may illuminate in the cluster and the driver may notice that the vehicle is running rough. A loss of motive power can increase... Read more
Incident date: Jun 11, 2025
The MMI reboots continuously throughout my drive - whether it is 1 minute or an hour. It does this without a Bluetooth connection or wired connection. There is no ability to use hands free calling, listen to the radio, use Apple car play, Bluetooth, navigation, back up camera, parking assistance… It is startling to have your camera black out on your as your backing up (may back up camera works... Read more
Incident date: Jun 11, 2025
Undone: Been fraudulently mislead and charged by Toyota Dealership: Rudy Luther and Collision Center for SRS airbag and intentionally violated safety regulations and adherence towards critical procedures and protocols for handling consumer safely and effectively communicate. We have reasonably concluded this was not an accident and effective decision for all involved parties; however I would like ... Read more
Incident date: Jul 21, 2025
High pressure Fuel pump makes Loud noice. Fuel line vibrates. Check engine light on, Shows error code Low fuel pressue.
Incident date: Jul 19, 2025
The contact owns a 2023 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 24V651000 (Structure). The contact stated that on several occasions after receiving a car wash, the driver’s side door failed to open as intended from the outside. The contact stated that the door needed to be opened from the inside. Additionally, the contact stated that on several occasions, whi... Read more
Incident date: May 23, 2025
I purchased a certified pre-owned 2025 Nissan Sentra SV from a local dealership here in Georgia for my wife. It had 1500miles on it at time of purchase. We have had it less than a month and observed engine shutdown, and totaled power loss about five times in traffic. This is a safety concern because it is random without prior warning. The engine shuts down, dash screen goes black, and you are ... Read more
Incident date: May 23, 2025
I purchased a certified pre-owned 2025 Nissan Sentra SV from a local dealership here in Georgia for my wife. It had 1500miles on it at time of purchase. We have had it less than a month and observed engine shutdown, and totaled power loss about five times in traffic. This is a safety concern because it is random without prior warning. The engine shuts down, dash screen goes black, and you are ... Read more
Incident date: May 23, 2025
I purchased a certified pre-owned 2025 Nissan Sentra SV from a local dealership here in Georgia for my wife. It had 1500miles on it at time of purchase. We have had it less than a month and observed engine shutdown, and totaled power loss about five times in traffic. This is a safety concern because it is random without prior warning. The engine shuts down, dash screen goes black, and you are ... Read more
Incident date: Jul 20, 2025
Dear Customer Care, I am the owner of a 2023 Hyundai Kona AWD purchased brand new from Vision Hyundai West Henrietta, NY. I paid for the vehicle in full with a cashier's check totaling over $31,000. At just 64,000 miles, the vehicle has become undrivable-experiencing loud noises, jerking, and no acceleration. I was driving and car would not move. These symptoms are clearly drivetrain-related and... Read more
Incident date: Jul 1, 2025
7/2/25-i was driving about 20 miles per hour when suddenly my car went into a type of limp/idle mode. It shut the car down to an idle, a wrench light came on my dash then the car started to shake. I coasted into a driveway and turned the car off. I turned it back on after 5min and it was fine. 7/16/25-I was driving about 30mph and all of a sudden my car goes into this idle mode again. I got the ca... Read more
Incident date: Jul 1, 2025
7/2/25-i was driving about 20 miles per hour when suddenly my car went into a type of limp/idle mode. It shut the car down to an idle, a wrench light came on my dash then the car started to shake. I coasted into a driveway and turned the car off. I turned it back on after 5min and it was fine. 7/16/25-I was driving about 30mph and all of a sudden my car goes into this idle mode again. I got the ca... Read more
Incident date: Jul 1, 2025
7/2/25-i was driving about 20 miles per hour when suddenly my car went into a type of limp/idle mode. It shut the car down to an idle, a wrench light came on my dash then the car started to shake. I coasted into a driveway and turned the car off. I turned it back on after 5min and it was fine. 7/16/25-I was driving about 30mph and all of a sudden my car goes into this idle mode again. I got the ca... Read more
Incident date: Jul 12, 2025
What component or system failed or malfunctioned, and is it available for inspection upon request? The fuel tank failed in a manner rendering the vehicle unusable as it can not be refueled. The fuel tank failed at the inlet, leaking fuel in major quantities during refueling. It is available for inspection. How was your safety or the safety of others put at risk? Major quantities of fuel leaked fr... Read more
Incident date: Jun 30, 2025
While driving on the highway at 80 mph, the accelerator suddenly stopped working and was completely unresponsive. The dashboard displayed the message "Check Hybrid system. Stop safely" and a warning ding sounded. The gas engine was still operating and showing RPMs on the dashboard, but all acceleration and/or engagement with the engine was lost. I was able to coast and safely pull over to the si... Read more
Incident date: Jun 18, 2025
Recall Action Soon Issue Since 03-14-2025 Drivers side seat buckle replacement For More Information Telematics Generated Issue Recall Action Soon Issue Since 11-08-2024 Inspect front door check-arm reinforcement spot welds For More Information
Incident date: May 30, 2025
My GMC had a terminal engine failure around 5/3/25. This disengaged the ESC, parking brake, and driver assist abilities as well as making the truck undrivable. GMC service diagnosed the truck needed an entire new engine. The repair took over 2 months to complete and now that I have the truck back, the adaptive cruise control is not working.
Incident date: May 30, 2025
On March 25, 2025, the windshield in the vehicle spontaneously cracked, while parked and unattended, beginning from about midway down on the driver side A-pillar. This seems to be a known and repeated issue with windshields on the Dodge Challenger. Inspected by the dealership who stated that they had seen the issue before and agreed that it was obviously not struck with anything. Dodge (Stellan... Read more
Incident date: May 30, 2025
Hi, my trunk won't open when I press the button. This is the second occurrence that jas happend. When inside the trunk compartment the emergency cable to open the trunk is also not responsive and can not open the trunk. I think this is a big safety concern as the safety cord is there for a reason and in both cases id did not worked.
Incident date: Feb 20, 2025
NHTSA report 7.19.2015 July 19, 2025 NHSTA Report This is what happened to me [XXX]: I was at an off ramp stop waiting for cars to pass. I eased forward to see if everyone had passed. The car accelerated on its own and I tried to stop. When I braked it accelerated faster. I had both feet on the brakes and tried to stop, but each time the car accelerated. It accelerated three times until I crash... Read more
Crash
1 injured
Incident date: Feb 20, 2025
Driver side headrest deployed while parked overnight in my driveway. It is available for inspection. I was not in the car so no risk to myself or others. I have not yet called my dealership. No inspections have been made as yet.
Incident date: Feb 20, 2025
To Whom It May Concern, I am writing to formally report a recurring and concerning design issue affecting the Acura RDX — specifically, a defect in the sunroof drainage system. Based on both personal experience and widespread consumer reports, it appears that the drainage channels are prone to clogging, which results in water accumulating and eventually leaking into the vehicle’s cabin and tr... Read more
Incident date: Jul 15, 2025
Front passenger side door is making a popping noise upon opening and closing. The door is difficult to close. This problem occurred suddenly. I am taking the car to the dealership.
Incident date: Jul 15, 2025
Spare tire attached by cable underneath camper came loose and was bouncing around on road while still attached to spare tire cable. I had tightened up the spare tire cable prior to our 95 mile trip home, but the cable unwound while traveling until the spare tire started bouncing on road. Fortunately we heard the noise before too much damage was done and we were fortunate the tire didn't come off... Read more
Incident date: Jul 15, 2025
Spare tire attached by cable underneath camper came loose and was bouncing around on road while still attached to spare tire cable. I had tightened up the spare tire cable prior to our 95 mile trip home, but the cable unwound while traveling until the spare tire started bouncing on road. Fortunately we heard the noise before too much damage was done and we were fortunate the tire didn't come off... Read more
Incident date: Jul 7, 2025
The MMI spontaneously reboots numerous times while driving. When the reboots happen, the screen goes black and key systems such as the backup camera, rear obstacle detection, and navigation, become unavailable until the reboot completes and the systems reload. Restoring functionality requires user input to get through the loading screens. The issue started in February 2025. There are numerous TSB... Read more
Incident date: Apr 13, 2025
The Palisade has been intermittently acting up approaching a stop and the pedal pulsates and pedal travel is much longer, stopping distance is lengthened but when all of this is going on, not one light or warning is shown. No ABS light, TRAC light or Skid light is illuminated.
Incident date: Jul 18, 2025
Approximately 2'years.ago I was on my way home from work around 10:30 pm. I was in moderate to heavy traffic and the jeep threw a code saying service transmission. I wasn't able to accelerate. I had to navigate carefully through traffic with my hazards on to get to a safe place to stop. I was finally able to and turned off my car. I let it sit for a few minutes then I try to restart it again. The ... Read more
Incident date: Jul 19, 2025
Recently my Check Engine Light came on and I had the vehicle diagnosed with a local repair shop. The code P0301:00-EC was pulled from the vehicles scan. Upon further research this code is linked to TSA 19-2208 issued 06/27/2019. Ford knew that the engine design was flawed and only issued a TSA bulletin. This issue could cause catastrophic engine failure and fire. This issue is not a maintenance is... Read more
Incident date: May 1, 2025
All warning lights turn on on the dash board. I replaced the battery, airbag module, and ABS module and I'm still having the same issue
Incident date: Jul 17, 2025
When I test drive the truck it had approximately 20 miles on it. There was a yellow warning light on that indicated there was a trailer attached and the blind spot monitoring was deactivated. The salesman said it was just a glitch and they would get it fixed. I bought the truck a few days later and it had many more miles on it. The warning light was still on and the salesman said he would take it ... Read more
Incident date: Jun 13, 2025
I was behind another vehicle with the adaptive cruise control on and been following the for some distance at a speed below the cruise control setting. Warning came on for the braking mitigation, cruise control disengaged, vehicle began coasting but did not brake. I continued home driving without any other changes, but warning stayed on. After arriving turned vehicle off and restarted, Warning d... Read more
Incident date: Mar 24, 2025
After fixing a few of the recalls, the alarm on my 2017 Honda Pilot would start going off at random times. After several attempted fixes - replacing the key fob batteries, replacing the car battery - the issue has persisted and we noticed a clicking noise coming from the dash. Essentially the car would attempt to turn on without anyone near it. There are no warning messages present. Thus far, it h... Read more
Incident date: Mar 24, 2025
The contact owns a 2020 Chevrolet Equinox. The contact stated that while driving approximately 70 MPH, the check engine, traction control, and stability control warning lights were illuminated. The vehicle was taken to the local Advance Auto Store and was diagnosed with a fuel injector failure. The fuel injectors were replaced, but the failure persisted. The manufacturer was notified of the failur... Read more
Incident date: Mar 24, 2025
The contact owns a 2020 Chevrolet Equinox. The contact stated that while driving approximately 70 MPH, the check engine, traction control, and stability control warning lights were illuminated. The vehicle was taken to the local Advance Auto Store and was diagnosed with a fuel injector failure. The fuel injectors were replaced, but the failure persisted. The manufacturer was notified of the failur... Read more
Incident date: Jul 14, 2025
The contact owns a 2020 Ford Expedition. The contact stated that while driving at various speeds, the vehicle failed to accelerate properly while depressing the accelerator pedal. There was no warning light illuminated. The vehicle was taken to a dealer; however, the dealer failed to duplicate the failure. The contact stated that after several visits to the dealer, the dealer acknowledged the fail... Read more
Incident date: Jul 15, 2025
The contact owns a 2023 Ford Bronco Sport. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the speedometer, TPMS, and back over prevention system malfunctioned... Read more
Incident date: Jul 15, 2025
The contact owns a 2023 Ford Bronco Sport. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the speedometer, TPMS, and back over prevention system malfunctioned... Read more
AUDI
A4 ALLROAD
(2020) - BACK OVER PREVENTION
Jul 18, 2025
Incident date: Jul 16, 2025
The contact owns a 2018 Subaru Outback. The contact stated that while the vehicle was parked, the rearview camera became inoperable. The contact stated that the rearview camera image was blank. The vehicle was taken to the dealer, where it was diagnosed and determined that the radio system display had failed and needed to be repaired. The vehicle was not repaired. The manufacturer was made aware o... Read more
Incident date: Jun 3, 2025
Have been getting condensate inside vehicle headlights inwhich have cause the headlight to completely not work anymore.. There is no damage to headlight which means to be cause due to a problem with the seal. Checked with local and also statewide Mercedes advisors which was told there isn’t a recall for my vehicle inwhich I looked online and found an recall for vehicles just like the one I have.... Read more
Incident date: Jun 3, 2025
The contact owns a 2023 Harley-Davidson FLHCS. The contact received notification of NHTSA Campaign Number: 25V375000 (Suspension); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufac... Read more
Incident date: Jun 3, 2025
Vehicle shudders and shakes at low speeds. Been doing this since 43k miles and it now reflects it as a possible torque converter problem.
Incident date: Jun 20, 2025
On [XXX] while driving my 2018 Jeep Wrangler Unlimited Sport (VIN: [XXX] ), the braking system failed without warning while I was approaching a stop sign on a residential road. I pressed the brake pedal and felt extreme resistance and grinding, followed by a near-total lack of braking power. I was forced to abruptly swerve into an open driveway to avoid a collision. This sudden malfunction put my ... Read more
AUDI
A5 SPORTBACK
(2025) - STEERING
Jul 18, 2025
Incident date: Jul 13, 2025
The contact owns a 2014 Ford Explorer. The contact stated that while starting the vehicle, the steering became difficult to turn. The message “Power Steering Assist Fault" was displayed. The vehicle was taken to the dealer to be diagnosed and the contact was informed that an unknown part had failed and needed to be replaced. The vehicle was not repaired. The contact stated that the failure persi... Read more
AUDI
A5 SPORTBACK
(2025) - STRUCTURE
Jul 18, 2025
Incident date: Jul 13, 2025
The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was... Read more
Incident date: Jul 7, 2025
For the past 3 days, I have had intermittent loss of steering from a power steering failure while driving on interstates/highways. Almost completely unable to steer it to safety on the side of the road. Ford has a recall(15S18), but I was told its vin-specific. My truck's vin does not fall under the recall, yet im having the same problems as the recall claims. Reaching out to see if this can be re... Read more