Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 16,369 complaints for AUDI
Incident date: Jul 5, 2025
What component or system failed or malfunctioned, and is it available for inspection upon request? My steering rack is damaged and needs replacement (confirmed by Honda Dealership). This causes the steering wheel to get stuck into place (mainly left side). To dislodge it you need to jerk it to the other side which causes the vehicle to become unstable. I first noticed this problem on March 20, 20... Read more
Incident date: Jul 5, 2025
My 2015 Cadillac Escalade suffered complete engine failure caused by a known design defect involving the Active Fuel Management (AFM) lifters and camshaft. This issue is documented in GM Technical Service Bulletins (TSB #15-06-01-002E and PIP5606C), which acknowledge lifter collapse, misfires, and internal engine damage in 2014–2020 Escalade and similar models. GM-certified dealerships repeated... Read more
Incident date: Jul 5, 2025
My 2015 Cadillac Escalade suffered complete engine failure caused by a known design defect involving the Active Fuel Management (AFM) lifters and camshaft. This issue is documented in GM Technical Service Bulletins (TSB #15-06-01-002E and PIP5606C), which acknowledge lifter collapse, misfires, and internal engine damage in 2014–2020 Escalade and similar models. GM-certified dealerships repeated... Read more
Incident date: Jul 25, 2025
I am submitting a formal complaint regarding multiple premature and potentially safety-related failures on my 2019 Ford Flex, purchased new on 11/25/2019. These include: ⚠️ 1. Rear Suspension / Rear Toe Link Concern Although my vehicle is not included in Ford’s rear toe link recall (20S62), it is experiencing the same symptoms: Rear-end instability and drifting Uneven or premature rear ti... Read more
Incident date: Feb 7, 2025
The ABS module is malfunctioning; it is an internal electronic fault that has been diagnosed by the dealership. This is leading to a lack of cruise control, excessive drain on the battery resulting in constant recharging, and a red brake light to be illuminated, which results in immediate failed inspection of the vehicle in Virginia. There is an existing recall on 2019 and 2021-2024 Dodge Rams; ho... Read more
Incident date: Feb 7, 2025
The contact owns a 2018 Jeep Wrangler. The contact stated that while operating the vehicle, the stability control and traction control warning lights along with several other unknown warning lights illuminated. The power steering and fuel gauge were inoperable. The vehicle was taken to the local dealer who diagnosed that the Can Buss Connector to the circuit board located behind the glove box had ... Read more
Incident date: Jul 17, 2025
The contact owns a 2019 Toyota 86. The contact stated while driving 30 MPH with her grandson inside the vehicle, the contact heard a tapping sound coming from engine and the vehicle lost motive power. The contact was able to pull over to the right side of the road while awaiting tow truck assistance. The contact was unaware of a warning light being illuminated. A dealer was contacted. The vehicle ... Read more
Incident date: Jul 25, 2025
The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated while driving 25 MPH, the vehicle made an abnormal sound. The contact stated that the failure recurred while driving. The vehicle was taken to an independent mechanic, where it was diagnosed t... Read more
Incident date: Jul 1, 2025
The contact owns a 2021 GMC Yukon XL. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had... Read more
Incident date: Jul 1, 2025
driving down gravel and uneven road when trying to break at stop sign. Car would not slow down or break as another car was coming down the road. At this time is when I pushed the break petal all the way down car was still not slowing down, the car started to do the death wobble, shake violently and vibrating, pulsing back and forth side to side up and down, steering wheel shaking. I had to let off... Read more
Incident date: Jul 1, 2025
driving down gravel and uneven road when trying to break at stop sign. Car would not slow down or break as another car was coming down the road. At this time is when I pushed the break petal all the way down car was still not slowing down, the car started to do the death wobble, shake violently and vibrating, pulsing back and forth side to side up and down, steering wheel shaking. I had to let off... Read more
Incident date: Jul 17, 2025
Difficulty with power assistive braking when traveling at low speeds
Incident date: Jul 17, 2025
Transmission problem Reduce Power, unintended deceleration and unintended deceleration with the reverse or complete stop.
Incident date: Jul 17, 2025
Transmission problem Reduce Power, unintended deceleration and unintended deceleration with the reverse or complete stop.
Incident date: May 19, 2025
Theres more than three issues going on. The car has shut off while driving at least 50 mph on the highway. Currently there's no safety features working on the car.
Incident date: May 19, 2025
I am experiencing a serious safety issue with my 2022 Volkswagen Tiguan involving delayed acceleration. The problem occurs intermittently but frequently: when pressing the gas pedal from a complete stop or low-speed situation (such as turning or merging), there is often a 5–10 second delay before the vehicle responds and begins accelerating. During this lag, the engine does not rev, and the vehi... Read more
Incident date: May 19, 2025
I am experiencing a serious safety issue with my 2022 Volkswagen Tiguan involving delayed acceleration. The problem occurs intermittently but frequently: when pressing the gas pedal from a complete stop or low-speed situation (such as turning or merging), there is often a 5–10 second delay before the vehicle responds and begins accelerating. During this lag, the engine does not rev, and the vehi... Read more
Incident date: Jul 17, 2025
Driver side airbag malfunction without notice .serious bodily injury incase of an accident.
Incident date: Apr 15, 2025
Service Shifter light came on dash, all gears on shifter , red lights came on. I was driving at 55 mph and could tell the car wasn’t accelerating and was slowing down . That’s when I noticed the Service Shifter light on dash. I was in a lot of traffic and couldn’t safely pull over , I was almost rear ended by the car behind me. I coasted to the side of the road and turned car off and back on... Read more
Incident date: Jun 16, 2025
While approaching a stop sign there was a crack in the road and as wife was applying brakes she hit the crack and vehicle started shaking and brakes would not stop vehicle. This has happened three times.
Incident date: Jul 17, 2025
The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated while driving at various speeds, the ABS warning light illuminated, with a message to contact the dealer was displayed, and an alarm sounded. The vehicle was taken to the dealer, wher... Read more
Incident date: Jul 17, 2025
1. NHTSA Safety Complaint Draft Vehicle Info: Make: Kia Model: Forte5 SX Year: 2016 VIN: [XXX] Engine: 1.6L GDI (G4FJ Nu engine) Issue: This vehicle uses the 1.6L GDI Nu engine (engine code G4FJ), which is the same engine involved in Kia’s engine defect recalls and class action settlements related to connecting rod bearing failure and engine seizure risks. However, Kia is refusing to provide ... Read more
Incident date: Jul 24, 2025
So the window switches are cutting my fingers. Whatever was used to coat the switches peels like sturdy tin foil and has sliced my fingers multiple times as well as my passengers. I had to peel that coating off the switches so no one keeps getting injured in my vehicle. I just bought this car used in April and it cut me the first time I got in it I wasn't thinking of anything until it kept cutting... Read more
Incident date: Jul 24, 2025
The contact owns a 2016 Chevrolet Equinox. The contact stated that the vehicle was consuming an excessive amount of engine oil. There were no warning lights illuminated. The contact stated that one and a half quarts of oil needed to be added every two days. The vehicle was taken to the local dealer to be diagnosed and it was determined that the failure was caused by the timing belt sagging, and th... Read more
Incident date: Jul 23, 2025
The contact owns a 2024 Chevrolet Tahoe. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repa... Read more
Incident date: Jul 24, 2025
On [XXX] while driving my 2025 Winnebago Ekko 23B at elevations between 5,000 and 6,000 feet, the vehicle repeatedly lost engine power and stalled under specific conditions, creating a significant safety hazard. The issue occurred when the house batteries were below 100% charge, the engine was at idle or low RPM (below 1,250), and the secondary alternator began charging the Lithionics battery syst... Read more
Incident date: Jul 22, 2025
Replacement of Cylinder Head (#1)
Incident date: Jul 23, 2025
The lane departure didn’t work as expected to avoid a crash. I was hurt and bruised due to the air bags never deployed after hit on right wheel number flew off causing my to go into 5 guard rails . The whole front end was destroyed into pieces “no airbags” I’m lucky to be alive. It was inspected by police and my insurance company consider it total loss.nothing before or after the impact
Crash
1 injured
Incident date: Jul 23, 2025
The lane departure didn’t work as expected to avoid a crash. I was hurt and bruised due to the air bags never deployed after hit on right wheel number flew off causing my to go into 5 guard rails . The whole front end was destroyed into pieces “no airbags” I’m lucky to be alive. It was inspected by police and my insurance company consider it total loss.nothing before or after the impact
Crash
1 injured
AUDI
A4 ALLROAD
(2020) - ENGINE
Jul 24, 2025
Incident date: Jan 13, 2025
Coolant leak in cylinder 3 due to faulty head gasket. Based on the blogs, this is an issue with all Pacifica not just 2018. This requires a full engine replacement which most families cannot afford nor afford to replace the vehicle. If we keep driving it with this issue it becomes a safety issue. Quote is an $11,000 repair.
Incident date: Mar 3, 2025
The contact owns a 2018 Chevrolet Malibu. The contact stated while driving 35 MPH, the vehicle failed to accelerate as intended while depressing the accelerator pedal. Additionally, there was an abnormal fuel odor coming from the engine and entered the vehicle through the A/C vents. No warning lights were illuminated. The contact pulled over to the side of the road. The contact exited the vehicle ... Read more
Incident date: Mar 3, 2025
This letter is to document a serious safety incident that occurred on [XXX], involving a 2025 Jeep Grand Cherokee Summit. On that date, the subject driver, was driving a [XXX] child to a scheduled pediatric appointment. While stopped at a red light, the vehicle experienced a sudden and complete electrical failure. The engine stalled and all electronics, including the dashboard display and infota... Read more
Incident date: Mar 3, 2025
Automatic Start/Stop feature is faulty! When it activates, it prevents the engine from restarting for several minutes. This puts myself and others in my car at a major risk of getting in an accident. I have so far been lucky and avoided any accidents. Several thousand has ben spent to try and fix the issue, with no luck.
Incident date: Jun 1, 2025
Automatic Start/Stop feature is faulty! When it activates, it prevents the engine from restarting for several minutes. This puts myself and others in my car at a major risk of getting in an accident. I have so far been lucky and avoided any accidents. Several thousand has ben spent to try and fix the issue, with no luck.
Incident date: Jun 1, 2025
The contact owns a 2014 Ford F-150. The contact stated while driving at an undisclosed speed, the transmission unexpectedly downshifted. In addition, the contact stated that the vehicle was sliding. No warning lights were illuminated. The vehicle was taken to the dealer several times; however, the contact was informed that the failure was due to transmission failure. The contact was informed that ... Read more
Incident date: Apr 9, 2025
The contact owns a 2015 BMW 528I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet a... Read more
Incident date: Jul 15, 2025
Getting out of a parking lot onto the road with my family in the car. The car would not break in spite of hitting the breaks before making the turn onto the road, the oncoming vehicle stopped int time to prevent a T-Bone crash . After looking online , seems like a known issue with this model and the Hyundai will not acknowledge it. Please take action
Incident date: Jul 10, 2025
All lights on head dash are on , all components are not working properly or effected because of this. (Engine light brake light abs light tire light traction control light , sensors out all) while driving vechile reduces power does not operate randomly , have to pull over shut the car off and turn it back on. Has high vibrations lot of shaking, stauling. I have had it looked at with multiple shops... Read more
Incident date: Jul 10, 2025
All lights on head dash are on , all components are not working properly or effected because of this. (Engine light brake light abs light tire light traction control light , sensors out all) while driving vechile reduces power does not operate randomly , have to pull over shut the car off and turn it back on. Has high vibrations lot of shaking, stauling. I have had it looked at with multiple shops... Read more
Incident date: Jan 25, 2025
The electronic instrument cluster went completely dark and would not come on after turning off the vehicle and locking and unlocking the truck. The dealer reset the cluster, but claims it was simply "overloaded." This is a major drivability issue as there is no speedometer, no indication of what gear one is in, and the turn signals are inoperable. This is a known problem with no solution.
Incident date: Jul 1, 2025
The contact owns a 2017 Ford Fusion equipped with a Duralast Brake Caliper Hose, Part Number: 777989. The contact stated that while depressing the brake pedal, the pedal extended to the floorboard and the vehicle failed to immediately stop. Upon inspection, it was discovered that the aftermarket front passenger’s side brake caliper hose had ruptured, causing brake fluid to leak from the hose ont... Read more
Incident date: Jul 1, 2025
The issue involves the brake system, specifically a brake fluid leak from the master cylinder area, which was identified under Ford Safety Recall 25S47. The component is still in the possession of the dealership and should be available for inspection upon request. I did not personally experience any symptoms while driving. There were no warning lights, messages, or noticeable changes in braking p... Read more
Incident date: Jul 1, 2025
The contact's mother owns a 2012 Ford Focus. The contact stated that while his mother was driving at an undisclosed speed, the transmission was slipping, and the vehicle stalled. The check engine warning light was illuminated. The contact's mother pulled over and had the vehicle towed to an independent mechanic and the dealer, who determined that the Transmission Control Module (TCM) had failed an... Read more
Incident date: Jul 22, 2025
Ongoing Recall Issue – 2016 Jeep Renegade (Recall U90) This Recall came out 06/16/2022 when I connect the dealership they keep say its backorder and that they have no ETA on. Sometimes I do receive texts about the part being available but when I call, they say no and that it could be scammed when it clearly gives me the dealership info and phone number.
Incident date: Jul 22, 2025
Ongoing Recall Issue – 2016 Jeep Renegade (Recall U90) This Recall came out 06/16/2022 when I connect the dealership they keep say its backorder and that they have no ETA on. Sometimes I do receive texts about the part being available but when I call, they say no and that it could be scammed when it clearly gives me the dealership info and phone number.
Incident date: Apr 1, 2025
The supplied 240V Level 2 charger has a design defect that causes the J1772 handle to detach from the high voltage supply cable exposing the individual wires to a possible fire condition.
Incident date: Apr 1, 2025
Approaching main hwy very slowly to stop. Prior to stopping the car started shaking & Making the horrible load noise. it was a terrifying exerpience. took it to Wallace Hyundai today where we purchased it new. Told them what happened, they stated it was Probably the ABS brakes. No solution, could not repeat what had happened, I told service Person it felt like 4 flat tires running over bricks. I w... Read more
Incident date: Jul 18, 2025
Over a distance of 1,718 miles, I measured my vehicle’s actual fuel consumption by recording odometer readings and fuel volume at each refill. I then compared these values to the average fuel economy (MPG) displayed on the vehicle's trip computer. The dashboard consistently underreported fuel consumption by approximately 8% ± 2%, always showing more optimistic (i.e., better) fuel economy than a... Read more
Incident date: Jul 18, 2025
Me and my [XXX] was leaving on a road trip and my vehicles brakes lock up while I was driving. I did not have my brakes applied. The brakes locked up randomly with out applying them. I was only going 35mph. Thankfully we were not at freeway or highway speeds were it could have cause an accident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)