Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 16,369 complaints for AUDI
Incident date: Aug 23, 2025
My back up camera fails the majority of the time. When in reverse it will say camera not available, or it will just go black. And every once in a while it will actually work. I have goiter used to using the camera to check for cars and children behind me. It is hard to see things behind me when I just look out the back window. Yes had a ford dealer look over it and they told me it would be very ex... Read more
Incident date: Aug 23, 2025
The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated that while the vehicle was parked, the contact observed that the driver’s and passenger’s side A-pillar trims had partially detached. The dealer was contacted; however, the part to do the recall repair was not yet available. The contact stated that the ma... Read more
Incident date: Aug 23, 2025
The LED strip on my headlights overheated and failed, they are no longer operating. I am unable to use this safety feature on my car.
Incident date: Aug 23, 2025
Transmission is defective. I do have a warranty that I purchased but I am aware that this is a faulty transmission for the 2020 and 2021 Highlander and Toyota refuses to do anything about it. Transmission is 2 - 3 months backordered and Toyota will not provide a rental.
Incident date: Aug 23, 2025
The forward collision avoidance system fails to distinguish stationary objects from animate objects resulting in immediate engagement of the braking system.
Incident date: Sep 2, 2025
Ac compressor has gone out 3 times. This car year, make, is known to have this problem.
Incident date: Sep 2, 2025
The passenger door handle is inoperable . The door handle is stucked open.
Incident date: Sep 2, 2025
Electronic power steering locks the wheel while turning. Have to use excessive force to get it out of the stuck position. I have went through several forums trying to figure out why this happens there are many other customers experiencing the same problem. There is no power steering pump to replace so this could be an absolute danger to anyone driving a Durango with this problem or others around t... Read more
Incident date: Sep 15, 2025
I have captain seats in the middle. Driver side seat has 4 bolts that secure it to the vehicle floor. The front two bolts were ready to fall out. Caused a squeak that only my wife could hear due to my hearing impairment. I tightened that bolts and the squeak is gone. Pretty serious issue if only 2 of the 4 bolts holding the seat in place are tight.
Incident date: Sep 10, 2025
The LED headlight on my 2019 Land Rover Velar is no longer working properly. The built-in Daytime Running Light (DRL) has stopped working completely. This is an important safety feature that helps other drivers see my vehicle during the day. I've already been pulled over three times because of this issue, so it's something that really needs to be fixed. The dealership in Maryland told me the only ... Read more
Incident date: Jul 12, 2025
On 9/12/2025 driving on the highway in stop and go traffic, the idle stop feature engaged, but the engine would not restart upon taking foot off break. Put vehicle into park and held start/stop button for couple seconds to turn off, then was able to restart vehicle by pushing start button. Couple days later went to start vehicle while parked and accessories came on, but engine wouldn’t start. Af... Read more
Incident date: Jul 12, 2025
On 9/12/2025 driving on the highway in stop and go traffic, the idle stop feature engaged, but the engine would not restart upon taking foot off break. Put vehicle into park and held start/stop button for couple seconds to turn off, then was able to restart vehicle by pushing start button. Couple days later went to start vehicle while parked and accessories came on, but engine wouldn’t start. Af... Read more
Incident date: Apr 29, 2025
This car is known for its faulty engine. The head gasket tends to blow as early as 40k miles, plenty of people have had this problem and yet there is no recall for the engine or a fix. I was driving on the highway and i was speeding up to merge into traffic and my check engine light started to flash and my car went into limp mode on the highway luckily there wasn't a lot of traffic and i got the c... Read more
Incident date: Apr 15, 2024
The contact owns a 2025 Kia Sportage. The contact stated that while driving at approximately 60 MPH, the transmission unexpectedly shifted gears, causing a slight jerk before accelerating. The instrument panel frequently displayed codes advising the driver to "Turn Off the Engine." While driving approximately 45-50 MPH, the vehicle suddenly stalled. The instrument panel displayed a message advisin... Read more
Incident date: Sep 12, 2025
Transmission surges and shudders in low gears making driving at low speeds unsafe. Often feels like driving over heavily pot-holed roads when roads are fine. Jerking forward and backward while accelerating.
Incident date: Sep 8, 2025
Daytime Running Light failure at 36K Miles on one side. Entire assembly requires warranty replacement with ACC sensor calibration. Appears to be a common issue.
Incident date: Sep 8, 2025
Incident Summary – Vehicle Fire Date of Incident: Thursday, September 4, 2025 Context: I was driving to a scheduled service appointment for my car at Murgado Lincoln Dealership of Chicago Events Leading Up to the Fire While driving, I heard loud metal noises coming from under the hood. The sound was either metal pieces falling off or grinding/chomping metal against metal. Concerned by the noi... Read more
Fire
Incident date: Sep 8, 2025
Incident Summary – Vehicle Fire Date of Incident: Thursday, September 4, 2025 Context: I was driving to a scheduled service appointment for my car at Murgado Lincoln Dealership of Chicago Events Leading Up to the Fire While driving, I heard loud metal noises coming from under the hood. The sound was either metal pieces falling off or grinding/chomping metal against metal. Concerned by the noi... Read more
Fire
Incident date: Aug 20, 2025
I bought this car used from Honda Dealership. It had 84,000 mileage on it and since then. The headlights are so dim and I can’t see you have to drive with high beam on every time I go at night I’ve changed almost we like 56 different types light bulb, but still nothing still worst. If I used one for the manufacturer one it’s nothing it’s literally dark outside. I can’t see nothing and an... Read more
Crash
Incident date: Sep 6, 2025
While driving, without warning, all malfunction lights came on the dashboard and stayed on, including check engine light. The speedometer and rpm show as zero even though I’m moving. The power steering locks up. Scary as hell! This has happened 5+ separate times within the past 2 months. The first time I had it towed to the dealer and they said it was caused by a Karr alarm that was pre-installe... Read more
Incident date: Sep 8, 2025
The contact owns a 2013 Kia Optima. The contact stated while driving approximately 70-75 MPH, the contact accelerated to 80 MPH to pass another vehicle; however, after releasing the accelerator pedal, the vehicle stalled. The contact was able to pull over to the side of the road. The battery and the low oil pressure warning lights and two other unknown warning lights were illuminated. The vehicle ... Read more
Incident date: Jun 1, 2025
On September 10th, 2025, at approximately 7:45am, I was driving my 2022 Jeep Grand Cherokee 4xe at 57 mph on the freeway during heavy traffic. The “Service Hybrid Electrical System” warning appeared, and the vehicle immediately stalled and forced itself into emergency park while in motion. This sudden failure created a severe safety hazard for myself and surrounding drivers. I experienced an ... Read more
Incident date: Jun 1, 2025
On September 10th, 2025, at approximately 7:45am, I was driving my 2022 Jeep Grand Cherokee 4xe at 57 mph on the freeway during heavy traffic. The “Service Hybrid Electrical System” warning appeared, and the vehicle immediately stalled and forced itself into emergency park while in motion. This sudden failure created a severe safety hazard for myself and surrounding drivers. I experienced an ... Read more
Incident date: Jun 1, 2025
On September 10th, 2025, at approximately 7:45am, I was driving my 2022 Jeep Grand Cherokee 4xe at 57 mph on the freeway during heavy traffic. The “Service Hybrid Electrical System” warning appeared, and the vehicle immediately stalled and forced itself into emergency park while in motion. This sudden failure created a severe safety hazard for myself and surrounding drivers. I experienced an ... Read more
Incident date: Sep 2, 2025
While using Adaptive Cruise Control at 47mph on a local highway, Automatic Emergency Braking activated almost stopping the vehicle with vehicles fairly close behind it nearly causing an accident. There were no vehicles beside our car and no vehicles or objects on the road in front that could trigger the braking. This has also happened several times at lower speeds on less crowded roads. Afte... Read more
Incident date: Sep 2, 2025
While using Adaptive Cruise Control at 47mph on a local highway, Automatic Emergency Braking activated almost stopping the vehicle with vehicles fairly close behind it nearly causing an accident. There were no vehicles beside our car and no vehicles or objects on the road in front that could trigger the braking. This has also happened several times at lower speeds on less crowded roads. Afte... Read more
Incident date: Sep 2, 2025
I am filing this complaint to report a serious safety defect in the Tesla Model Y. On [date], my wife suffered a rear tire blowout at freeway speeds in our Tesla Model Y. Despite regularly checking tire tread depth and relying on Tesla’s built-in tire monitoring systems, the blowout occurred because the inside edges of the rear tires had worn down to exposed cords, while the outside tread still... Read more
Incident date: Aug 26, 2025
My Ram 1500 will randomly loose power while driving then pick back up, I have had several issues with electrical including lights flickering or going our for a minute then back on while driving at night, steering wheel controls not working, key fob issues, it also shifts hard at times others its normal. I was told all recalls have been done but personally can not confirm, had it looked at by sever... Read more
Incident date: Aug 26, 2025
My Ram 1500 will randomly loose power while driving then pick back up, I have had several issues with electrical including lights flickering or going our for a minute then back on while driving at night, steering wheel controls not working, key fob issues, it also shifts hard at times others its normal. I was told all recalls have been done but personally can not confirm, had it looked at by sever... Read more
Incident date: Aug 26, 2025
My Ram 1500 will randomly loose power while driving then pick back up, I have had several issues with electrical including lights flickering or going our for a minute then back on while driving at night, steering wheel controls not working, key fob issues, it also shifts hard at times others its normal. I was told all recalls have been done but personally can not confirm, had it looked at by sever... Read more
Incident date: Sep 9, 2025
I have this exact problem (usually get an inverted, distorted, or blank image (blue screen)) with the backup camera on my 2012 F150. It's been happening for about two years. Why does the recall only go back to 2015? "Ford is recalling about 1.5 million vehicles in the United States due to a rear-view camera issue causing inverted, distorted, or blank image, the National Highway Traffic Safety... Read more
Incident date: Sep 9, 2025
Vehicle has been properly maintained and at 78k miles, while at a stop sign, the engine seized. No warning signs from vehicle appeared.
Incident date: Feb 28, 2025
I am experiencing ABS issues on my truck. After visiting a local auto parts store to get an OBD scan, the code says it’s a bad ABS module. I called the dealership to share this information and they confirmed the code from the auto parts store is a bad ABS module. They said “oh no, you got that code huh? You’re not the only one.” The reason for my visit was because three lights were illumin... Read more
Incident date: Sep 2, 2025
I came to a stop at a red light on a busy street. Vehicle turned off due to autorignite feature. When light turned green it no longer would turn the engine on in order to go. All my lights turned on, I couldn't put the car in drive. I couldn't put in neutral, reverse or any feature. It wouldn't allow me to do anything but put the hazards on. It had happened to me 3 times since the same exact way. ... Read more
Incident date: Aug 19, 2025
132,582 miles 2016 SE AWD Ford Fusion 2.0 EcoBoost. About Two wks ago Driving car at 55mph warning indicator Engine temperature High came on. Pulled over turned off AC left engine run on side road for approx 2min thermostats went from just above mid line back down to normal level drove 10miles home engine coolant empty in reserve had just checked two days prior when checking all other fluids and i... Read more
Incident date: Aug 19, 2025
This is the third complaint I have filed. Now the steering is stiff and makes noise. A mechanic advised that the issue is the ABS module. Dealers still say the ABS module is still unavailable. NHTSA needs to order a recall based on uncertain dependability of steering. Owners are presuming that trucks with faulty modules are safe to operate until NHTSB orders a recall.
Incident date: Aug 19, 2025
During highway driving the collision system starts to brake without any risk or objects in view. Happen twice within 10 minutes
Incident date: Sep 1, 2025
The vehicle stalls while driving at any speed. It has left me on the highway or the middle of an intersection with myself & my kids in danger. The check engine light comes on before the vehicle shuts off completely & loses power & steering. The traction control & stability warning also come on. The vehicle has rolled backwards while in park numerous times so I have to use the parking brake on a re... Read more
Incident date: Jul 22, 2025
The contact owns a 2020 Honda CR-V. The contact received notification of NHTSA Campaign Number: 24V064000 (AIR BAGS); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experience... Read more
Incident date: Jul 22, 2025
The contact owns a 2024 Hyundai Kona. The contact stated that the vehicle was equipped with alarms set to sound off and send a text notification when the vehicle was accessed without the key, key fob, or remote access being activated. Later, the vehicle began displaying additional electrical issues. The contact stated that the instrument panel would illuminate intermittently and display different ... Read more
Incident date: Jul 22, 2025
The contact owns a 2023 Cadillac Escalade. The contact stated that the vehicle lost motive power and stalled. The contact stated that there were several unknown codes and unknown electrical issues displayed. The vehicle was taken to an unknown local dealer approximately eight or nine times. The vehicle was not diagnosed or repaired. The dealer informed the contact that the vehicle was a Lemon. The... Read more
Incident date: Sep 4, 2025
Shift to park issue. While is in park after driving. I turn vehicle off and action required message pops up on dash stating shift to park but it’s in park.
Incident date: Jun 2, 2025
I have had multiple injectors fail now on multiple occasions while one almost caused an accident when the vehicle lost power on the highway and shut off due to fuel starvation from bad injectors
Incident date: Jun 21, 2002
I own a 2018 Mazda CX-5. I currently have 64,770 miles on the car. I have had a burning smell and smoke coming from the engine. The car was taken to the dealer (John Kennedy Mazda Conshohocken) and I was told it was fixed by replacing a gasket. The smell and smoke persisted. I took it back to the dealer and now I am told there is a leaking cylinder head. I do not feel safe driving this car especia... Read more
Incident date: Jun 21, 2002
I am the original owner of my Honda Pilot and have always taken the vehicle to Honda dealerships for all scheduled maintenance and service. On [XXX], I noticed the air conditioning was blowing only warm air, with no cold air at all. I scheduled an appointment at Germain Honda in Beavercreek, Ohio, where the vehicle was inspected on July 28, 2025. I was informed that the A/C system had suffered wha... Read more
Incident date: Sep 1, 2025
I purchased a 2018 Nissan Kicks with under 6k miles from Atlanta Luxury Motors (ALM Marietta) on April 29, 2022. The dealer failed to disclose the car was a Canadian import, which voided the manufacturer’s warranty and left me responsible for unsafe defects. At under 30,000 miles, the suspension (struts) failed and had to be replaced, and by 60,000 miles the CVT transmission began showing fault ... Read more
Incident date: Aug 27, 2025
I am writing to express my serious concern and frustration regarding the unresolved recall on my 2020 Chevrolet Silverado 2500 (VIN: [XXX] ). Despite multiple visits to multiple dealerships, I was repeatedly told that the necessary parts to complete the recall repair were on back order and instructed to “wait for parts.” No interim solution or assistance was ever offered. As a result of this... Read more
Incident date: Aug 28, 2025
The moon roof shade came down, completely blocking the rear view
Incident date: Dec 28, 2023
About a year ago, I was driving at speeds of approximately 10-15 mph when my car braked and immediately brought me to a dead stop despite no obstacles being present in the roadway. It appears the automatic emergency braking system malfunctioned. Had there been a car behind me, it likely would have caused an accident. On August 15, 2025, I was driving on the freeway using the adaptive cruise cont... Read more