Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 16,369 complaints for AUDI
AUDI
RS 6 AVANT
(2022) - ELECTRICAL SYSTEM
Dec 15, 2025
Incident date: Dec 14, 2025
I am submitting this to supplement NHTSA Complaint No. 11704996 regarding a 2024 INFINITI QX60. Current mileage approx. 31,500. No injuries. Crash/Incident (property damage only): Within the first 2 months of ownership, while backing into a parking space at a grocery store parking lot, the Parking Collision Warning did not alert and Automatic Emergency Braking did not activate. I struck a shopping... Read more
Crash
AUDI
RS 6 AVANT
(2022) - UNKNOWN OR OTHER
Dec 15, 2025
Incident date: Dec 14, 2025
I left my house going to the store about a mile and never made it my 2013F150 5.0 engine caught on fire about a block behind the Saratoga txfire department before they could make it the truck front end burnt to the ground and melted hood plum off of it for no reason at all total loss
Fire
Incident date: Dec 2, 2025
The power steering went out without warning. Turned the vehicle on after getting gas and the could not turn when pulling out, then the light for the power steering came on. Checked 2 of the power steering fuse and found that one was a little unseated. Pushed that in and eas able to drive home. Tried to drive the vehicle the next day and the power steering went out while driving. Was able to make i... Read more
Incident date: Nov 16, 2025
Front windshield camera just stopped working. Crazy.
Incident date: Nov 16, 2025
Front windshield camera just stopped working. Crazy.
Incident date: Dec 12, 2025
Yesterday I was driving and the pickup truck put itself into neutral and died in the middle of the road and almost got rear ended with my kids in the car. The car would not start again and no codes were given.
Incident date: Dec 1, 2025
See recall above. We just spent $55,000 on this vehicle in order to safely transport and travel with our two year old and newborn. The fact that Toyota does not have a remedy available for this major issue is completely unacceptable. The recall notice states that our only current "remedy" is to not use the second row seats, which is not feasible since child safety seats only safely install in th... Read more
Incident date: Dec 1, 2025
See recall above. We just spent $55,000 on this vehicle in order to safely transport and travel with our two year old and newborn. The fact that Toyota does not have a remedy available for this major issue is completely unacceptable. The recall notice states that our only current "remedy" is to not use the second row seats, which is not feasible since child safety seats only safely install in th... Read more
Incident date: Dec 1, 2025
See recall above. We just spent $55,000 on this vehicle in order to safely transport and travel with our two year old and newborn. The fact that Toyota does not have a remedy available for this major issue is completely unacceptable. The recall notice states that our only current "remedy" is to not use the second row seats, which is not feasible since child safety seats only safely install in th... Read more
Incident date: Dec 8, 2025
It seems that this vehicle was not included in a brake booster recall which included this model from 2005 through 2015. The brakes are not working properly, and brake fluid has entered the master brake cylinder damaging the seal. It is extremely unsafe to operate this vehicle in this condition. Somehow, this vehicle was not included in the recall, but definitely should have been.
Incident date: Dec 11, 2025
Steering will not return to center. After going around a turn, or even a curve like an exit ramp, the steering will remain locked in position and not re- center. It requires close attention and considerable force to return it to center and continue along a straight road.
Incident date: Dec 11, 2025
Approximately 10 minutes into an ordinary drive home from work, the engine abruptly began making extremely loud noise, as if metal or bricks were being thrown inside the engine. Within moments, the engine rapidly lost power and then completely shut down. At no time did any warning lights, engine lights, or malfunction indicators appear on the dashboard prior to or during the failure. This incid... Read more
Incident date: Dec 11, 2025
Supplemental Update – Manufacturer Response to Safety Complaint (BMW) I am submitting this supplemental update in connection with my existing NHTSA safety complaint regarding my BMW vehicle. Following my report that the vehicle continued operating without the key present while transporting minor children, BMW of North America acknowledged the concern and indicated it was under review. However,... Read more
Incident date: Oct 30, 2025
While driving my 2024 GMC Sierra Denali Ultimate on the highway, the engine suddenly failed without warning. The truck shut off completely while I was traveling at highway speed. I was fortunate to be able to safely maneuver to the shoulder, but the sudden loss of power created a serious risk of a collision with surrounding traffic. The failure appears to involve the engine or engine control syst... Read more
Incident date: Oct 30, 2025
While driving my 2024 GMC Sierra Denali Ultimate on the highway, the engine suddenly failed without warning. The truck shut off completely while I was traveling at highway speed. I was fortunate to be able to safely maneuver to the shoulder, but the sudden loss of power created a serious risk of a collision with surrounding traffic. The failure appears to involve the engine or engine control syst... Read more
Incident date: Oct 30, 2025
Telematic Module System is malfunctions with a nationwide recall on the part. Chevy representatives have no date for when the part will be in. The computer system in the car is not working. I can't reach OnStar the internet I pay for doesn't work. My car has been in the service department for a month this year for the same problem and it's out again. Engineers from Chevy have worked on it as well.... Read more
Incident date: Dec 8, 2025
October 2024. While driving in city traffic, the vehicle suddenly lost propulsion. The car did not power off completely but weakened severely, making it difficult to continue driving. After approximately half a mile, propulsion recovered and the vehicle returned to normal operation. This incident occurred only once and has not repeated since.
Incident date: Aug 22, 2025
The contact owns a 2020 Chevrolet Silverado 1500. The contact stated that upon starting the vehicle, there was an abnormally loud engine camshaft bearing sound coming from the engine. The engine warning light was illuminated. The vehicle was taken to the local dealer, and after three days, it was determined that the camshaft bearing had failed, and the engine needed to be replaced. The vehicle was... Read more
Incident date: Nov 15, 2025
It has been 1.5 years since this recall and Ford has not remedied the problem in a timely manner.
Incident date: Dec 15, 2023
The contact owns a 2017 Ford Explorer. The contact stated that while driving approximately 65 MPH, the driver's side A-pillar trim was blown off the vehicle by the slipstream. The contact called a local dealer and was informed that parts were not yet available. The contact had received notification of NHTSA Campaign Number: 24V031000 (Structure) in February 2025. The contact stated that the manufa... Read more
Incident date: Oct 24, 2025
The contact owns a 2008 Chevrolet Corvette equipped with Firestone Tires, Tire Line: Firehawk Wide Oval, Tire Size: P245/40/R18, DOT Number: (N/A). The vehicle was recently purchased, and three weeks later, the tire pressure warning light illuminated. The vehicle was taken to Discount Tire. The employees at that tire specialty store refused to service the tires. The contact was informed that the t... Read more
Incident date: Dec 2, 2025
I bought this car over a week ago for a good price, performed fine until I’m driving it home on the interstate and some abs/brake lights came on the dash. I enter my city and notice the brakes aren’t performing as tight as they were during the test drive. A few days later I take it to a local dealership to get it looked at. The brake actuator and pump had gone bad, causing this issue. It cost ... Read more
Incident date: Nov 12, 2025
This has happened twice in a month. I was driving on the interstate and the check engine light began flashing. The engine lost power and would not accelerate beyond 40 mph. The situation was incredibly unsafe as both times I was on the interstate and had to pull over. The second time was at night and around heavy construction which increased the danger. On each occasion the light turned off and th... Read more
Incident date: Nov 12, 2025
This has happened twice in a month. I was driving on the interstate and the check engine light began flashing. The engine lost power and would not accelerate beyond 40 mph. The situation was incredibly unsafe as both times I was on the interstate and had to pull over. The second time was at night and around heavy construction which increased the danger. On each occasion the light turned off and th... Read more
Incident date: Nov 12, 2025
The contact owns a 2020 Chevrolet Silverado 1500. The contact stated that while starting the vehicle, there was an abnormal odor coming from the vehicle. Upon inspecting the vehicle, the contact became aware of coolant leaking from the front of the vehicle near the transmission, with the check engine warning light illuminated. The contact retrieved DTC: P0016. The vehicle was taken to the dealer, ... Read more
Incident date: Nov 10, 2021
The contact owns a 2021 Toyota Camry. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted several times. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact ha... Read more
Incident date: Nov 10, 2021
The contact owned a 2020 GMC Sierra 1500. The contact stated that after the vehicle was purchased and while driving at an undisclosed speed, the check engine warning light illuminated. The dealer was contacted. However, the check engine light turned off, and the dealer refused to inspect the vehicle. The contact stated that while driving at an undisclosed speed, the vehicle jerked and the check en... Read more
Fire
Incident date: Nov 10, 2021
The contact owned a 2020 GMC Sierra 1500. The contact stated that after the vehicle was purchased and while driving at an undisclosed speed, the check engine warning light illuminated. The dealer was contacted. However, the check engine light turned off, and the dealer refused to inspect the vehicle. The contact stated that while driving at an undisclosed speed, the vehicle jerked and the check en... Read more
Fire
Incident date: Dec 1, 2025
Subject: RECALL VIOLATION: Kia on the Boulevard (Philadelphia) - Refused Remedy, Charged $199, Returned Unsafe Vehicle Vehicle Information: [Year] Kia Optima Hybrid Dealership Name: Kia on the Boulevard Dealership Address: 11295 Roosevelt Blvd, Philadelphia, PA 19154 Complaint Description: 1. The Safety Incident: While operating the vehicle, I experienced a catastrophic engine failure. Thick sm... Read more
Incident date: Sep 4, 2025
On several occasions, my Tesla Model Y has braked for no reason while using Traffic Aware Cruise Control as well as when using Autopilot. I can re-create this situation on the same parts of the highway. The sudden, uncommanded stopping creates a hazardous situation with the cars being me as I may get rear ended. At this point, I do not feel safe using Autopilot or TACC. I submitted a ticket to ... Read more
Incident date: Sep 4, 2025
The glass sunroof exploded on our 2022 Honda Odyssey. No prior issues, dents, etc., serviced consistently by the local dealership. While driving on the highway an explosion sound occurred overhead. No overpasses were nearby, nor were any projectiles witnessed. Thankfully, the interior sunroof shade was completely closed, preventing the thousands of pieces of broken glass from falling into t... Read more
Incident date: Sep 4, 2025
Pulling into a driveway and the truck made a loud clunk and the check engine light, traction control light, and a reduced engine power light came on and the truck came to an abrupt stop. When the gear shift was put into reverse or any forward gear the truck would rev up without touching the gas pedal. The left rear wheel locked up. After paying over $700 in tow bills to get the truck towed to our ... Read more
Incident date: Jun 2, 2025
The vehicle is experiencing rapid and excessive wear on the front tires, resulting in a significantly reduced tread life of approximately one month. As the tires approach a critically bald condition, the vehicle exhibits compromised traction, manifesting in a pronounced wobble and pull in the steering system. Concurrently, multiple warning systems are activated, including - ABS light - Lane Depar... Read more
Incident date: Aug 1, 2025
My 2024 Jeep Grand Cherokee 4xe (VIN: [XXX] ) has experienced repeated safety-related failures. With only 3,169 miles, the vehicle became inoperable shortly after purchase and remained at a Florida dealership for 9 months waiting for parts. The hybrid battery and related components were replaced. After picking up the vehicle, while driving from Florida to North Carolina on [XXX], the Check Engine... Read more
Incident date: Jul 1, 2025
I am filing a complaint regarding my 2024 Jeep Grand Cherokee 4xe, which currently has a high-voltage battery fire-risk recall with no remedy available. This recall states the vehicle should not be parked in garages or near structures due to fire risk. This makes the vehicle unsafe to use as intended. My vehicle has also experienced four total recalls, repeated check-engine warnings, and it was i... Read more
Incident date: Dec 7, 2025
Ford has refused, on multiple occasions and at multiple dealerships, to address the NHTSA Recall Number 23V896 (MFG. Recall Number 23S65) issue with the Wheel End Hub Bolt in the rear axle. Well, this weekend, the bolt on the passenger side rear axle broke off, rendering the vehicle undriveable. I brought it in to the Lithia Ford Dealership (who's online information said they were open) to get it ... Read more
Incident date: Aug 1, 2025
My 2024 Jeep Grand Cherokee 4xe (VIN: [XXX] ) has experienced repeated safety-related failures. With only 3,169 miles, the vehicle became inoperable shortly after purchase and remained at a Florida dealership for 9 months waiting for parts. The hybrid battery and related components were replaced. After picking up the vehicle, while driving from Florida to North Carolina on [XXX], the Check Engine... Read more
Incident date: Aug 1, 2025
My 2024 Jeep Grand Cherokee 4xe (VIN: [XXX] ) has experienced repeated safety-related failures. With only 3,169 miles, the vehicle became inoperable shortly after purchase and remained at a Florida dealership for 9 months waiting for parts. The hybrid battery and related components were replaced. After picking up the vehicle, while driving from Florida to North Carolina on [XXX], the Check Engine... Read more
Incident date: Oct 18, 2025
The contact owns a 2009 Ford F-150. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop as intended. Additionally, the ABS and TPMS warning lights were illuminated. The contact stated that the vehicle slowed down; however, the brake pedal needed to be depressed to the floorboard to stop the vehicle. The vehicle was taken... Read more
Incident date: Dec 2, 2025
My 2022 Jeep Compass has been experiencing engine stalling/shutting off and problems with surging or jerking and cutting off. Surging forward when coming off the brake. Engine shutting down while stopped or at low speeds, at stop signs, or traffic lights. Jerking sensation, when slowing down or accelerating at low speeds. Me and my passengers have been at risk on several occasions of being re... Read more
Incident date: Dec 1, 2025
After researching I find it to be a sensor in the windshield is a common problem
Incident date: Nov 18, 2025
The automatic emergency breaking sensor has not been working ive taken it to the dealer twice. The dealer keeps saying the sensor is on back order and they have no time line or update on when the part will be available. Also i called regarding the hv battery recall and there is no solution to the recall.
Incident date: Nov 18, 2025
I experienced two serious electrical failures within a few days that caused the vehicle to stall without warning. At Nov 29, 2025, after parking for about 20 minutes, the car would not start. Symptoms included: • Very weak clicking from the starter • Dashboard flickering and dimming • Unable to shift out of Park without manual override • Jump-start did not work even though power was de... Read more
Incident date: Aug 4, 2025
The AWD light came on while the vehicle was in normal operation on October 25, 2025. Two days later, a diagnostic service was done at Bay Ridge Honda (Bay Ridge Honda did not previously worked on my vehicle), and it was determined that the rear differential on my vehicle failed. A differential is quite durable and does not fail easily. The mechanic who performed the diagnostic, stated that it look... Read more
Incident date: Sep 1, 2025
The Brake Hydraulic Control Unit (HCU) covered under Safety Recall C4B has been unavailable for several years, leaving my 2018 Ram 2500 with ongoing ABS, traction control, and electronic stability control malfunctions. This defect has already caused an actual accident. In January 2024, during snow conditions, the ABS and traction control failed while I was braking in my driveway. The truck slid u... Read more
Crash
Incident date: Sep 1, 2025
The Brake Hydraulic Control Unit (HCU) covered under Safety Recall C4B has been unavailable for several years, leaving my 2018 Ram 2500 with ongoing ABS, traction control, and electronic stability control malfunctions. This defect has already caused an actual accident. In January 2024, during snow conditions, the ABS and traction control failed while I was braking in my driveway. The truck slid u... Read more
Crash
Incident date: Dec 1, 2025
After researching I find it to be a sensor in the windshield is a common problem
Incident date: Dec 3, 2025
Front Suspension Steering Knuckle Cracking
Incident date: Dec 1, 2025
After researching I find it to be a sensor in the windshield is a common problem