Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 16,369 complaints for AUDI
Incident date: Nov 28, 2025
Dear National Highway Traffic Safety Administration, I am submitting this email to formally report a potential vehicle safety defect involving my 2022 Toyota Corolla. Vehicle information: - Make/Model: 2022 Toyota Corolla - In-service date: 08/18/2022 My vehicle sustained significant wiring damage caused by rodents. Toyota has denied warranty and financial assistance, characterizing the iss... Read more
Incident date: Nov 28, 2025
Dear National Highway Traffic Safety Administration, I am submitting this email to formally report a potential vehicle safety defect involving my 2022 Toyota Corolla. Vehicle information: - Make/Model: 2022 Toyota Corolla - In-service date: 08/18/2022 My vehicle sustained significant wiring damage caused by rodents. Toyota has denied warranty and financial assistance, characterizing the iss... Read more
Incident date: Nov 28, 2025
Dear National Highway Traffic Safety Administration, I am submitting this email to formally report a potential vehicle safety defect involving my 2022 Toyota Corolla. Vehicle information: - Make/Model: 2022 Toyota Corolla - In-service date: 08/18/2022 My vehicle sustained significant wiring damage caused by rodents. Toyota has denied warranty and financial assistance, characterizing the iss... Read more
Incident date: Dec 20, 2025
Vehicle won’t start brake hold system problem, vehicle stability assist system problem, hill start assist problem, electric power steering problem collision mitigation system problem all appear on the dash but vehicle won’t start. Battery is not the issue, tested the battery it’s at 12.5V. Hard reset the battery and jumpstarted but issue persist. Taking vehicle to dealer to diagnose issue bu... Read more
Incident date: Dec 17, 2025
When driving at speeds 60+ mph, EV9 steering wheel and center console vibrate consistently even on newly paved smooth road(s). I have taken it into two different dealerships for resolve twice within the first week of ownership. Both dealerships checked tires, mount and balanced the ones that were off and sent us on our way. The steering wheel and console vibrations persist. I have taken it back in... Read more
Incident date: Dec 17, 2025
The transmission started to fail while driving without any problems beforehand. It caused a huge safety risk while driving in a big city.
Incident date: Dec 17, 2025
Shift to park message comes on 50% of the time when shutting down the engine, Tapping the shift lever forward sometimes Removes the message, other times restarting the engine and shifting to drive and back to park several times will remove the message
Incident date: Oct 21, 2025
* Primary Component: Forward Collision Avoidance * Secondary Component (if available): Electrical System / Lane Departure Step 3: The Incident Description (Copy & Paste below) > Summary of Safety Defect: > The vehicle is experiencing a critical, recurring failure of the Advanced Driver Assistance System (ADAS). There are two primary life-safety issues: > * Phantom Braking: The vehicle initiates s... Read more
Incident date: Oct 21, 2025
The vehicle has a recurring safety-related defect where there is a long, unpredictable pause (1–3 seconds) between pressing the accelerator from a stop and the truck actually accelerating. This hesitation occurs when pulling away from a stop sign, traffic light, or after braking to a stop in traffic, and is not normal throttle response or turbo lag. During this delay, the engine revs slightly bu... Read more
Incident date: Oct 21, 2025
The vehicle has a recurring safety-related defect where there is a long, unpredictable pause (1–3 seconds) between pressing the accelerator from a stop and the truck actually accelerating. This hesitation occurs when pulling away from a stop sign, traffic light, or after braking to a stop in traffic, and is not normal throttle response or turbo lag. During this delay, the engine revs slightly bu... Read more
Incident date: Dec 23, 2025
Coolant leak has been checked by mechanic to not be due to problems with any hoses or connections within the coolant system. Inspection is available upon request. The issue has caused the coolant level to drop below the minimum coolant level 4 times within 3 months with no warning or visible leaking occurring. This has been a regular occurrence with this vehicle for several months now.
Incident date: Nov 15, 2025
I am writing to formally report a serious and ongoing safety defect with my BMW i4, present since the beginning of ownership. The vehicle pulls and skids to the right while driving and intermittently swerves, making it unsafe to operate and posing a clear risk to both myself and other road users. This is a safety-critical issue, not a comfort or preference concern. Despite repeated repair attemp... Read more
Incident date: Nov 15, 2025
I am writing to formally report a serious and ongoing safety defect with my BMW i4, present since the beginning of ownership. The vehicle pulls and skids to the right while driving and intermittently swerves, making it unsafe to operate and posing a clear risk to both myself and other road users. This is a safety-critical issue, not a comfort or preference concern. Despite repeated repair attemp... Read more
Incident date: Nov 15, 2025
I am writing to formally report a serious and ongoing safety defect with my BMW i4, present since the beginning of ownership. The vehicle pulls and skids to the right while driving and intermittently swerves, making it unsafe to operate and posing a clear risk to both myself and other road users. This is a safety-critical issue, not a comfort or preference concern. Despite repeated repair attemp... Read more
Incident date: Nov 6, 2025
My son owned the 2022 Kia s-K5 and lost his life in the same car ...him and my nephew died in this car last [XXX] one month after his [XXX] birthday...he was driving the car hit maybe black ice or the car lock up and went sideways on the payment for .3 of a mile and couldn't pick straits or gain control of the car and then hit a ditch n tree and satellites 2 total with the front of the car rolled... Read more
Crash
2 injured
2 deaths
Incident date: Aug 6, 2025
My 2025 Honda Odyssey has been completely shutting off after the stop-start shuts the engine off. When the car actually “stalls” is when I let off the brake and it’s time to start going. Then I hear a ding, the dash lights come on, and I have to frantically hit the ignition button. This is happening at stop lights where there is the risk for other cars to safely go when the light turns green... Read more
Incident date: Dec 22, 2025
The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the ABS warning light illuminated.... Read more
Incident date: Dec 22, 2025
The contact owns a 2015 Lincoln MKT. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera displayed a blank image while in reverse(R). The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufact... Read more
Incident date: Dec 22, 2025
The contact owns a 2018 Buick Enclave. The contact stated while stopped at a gas station; after refueling the vehicle, the vehicle was restarted but was unable to shift to drive(D). The contact attempted to shift to reverse(R) and the shift lever failed to respond. The contact stated an unknown warning light was illuminated. The vehicle was towed to a local dealer where it was diagnosed and determ... Read more
Incident date: Jul 1, 2025
My ABS Brake System warning lights all came on a few days ago, giving me error codes c1253 and c1256. These codes pertain to a manufacturers defect with Lexus, wherein Lexus generated a customer convenience program that said any LS460 that is less than 10 yrs old OR less than 150k miles can be brought to any dealer and have this brake system replaced at Lexus expense. Please see the attached Lexus... Read more
Incident date: Jul 1, 2025
My ABS Brake System warning lights all came on a few days ago, giving me error codes c1253 and c1256. These codes pertain to a manufacturers defect with Lexus, wherein Lexus generated a customer convenience program that said any LS460 that is less than 10 yrs old OR less than 150k miles can be brought to any dealer and have this brake system replaced at Lexus expense. Please see the attached Lexus... Read more
Incident date: Dec 18, 2025
Brakes failed to stop the car. The car sat at Tesla service center for one month with no action from Tesla.My wife rear ended another car. The air bags deployed. No one was injuryed and the other was not damaged. Both people could have been seriously hurt or killed. Car was finally towed to Classic Collision November 24 by State Farm Insurance for repair. Estimate to be repaired January 8, 2026.
Crash
Incident date: Dec 17, 2025
Park to shift keeps popping up on dash while driving. Vehicle will not recognise when in park at times to allow vehicle to be shut off properly. The stability track warning pops up on dash now as well. The check emits comes on with codes for all going back to transmission control module system and when replaced spark plugs we found that the PCV (cam cvr to turbo) tube was cracked all the way throu... Read more
Incident date: Jul 17, 2024
I was driving and heard a loud popping sound and there was glass everywhere and my part of my sunroof was blown out. I think it was what they can an exploding sunroof.
1 injured
Incident date: Jul 17, 2024
TRAVELING SOUTHBOUND ON INTERSTATE 95 RICHMOND HILL GA, GOODYEAR 11R22.5 STEERING TIRE TREAD SEPARATED FROM CAISIN LIKE A RECAP
Incident date: Jul 17, 2024
TRAVELING SOUTHBOUND ON INTERSTATE 95 RICHMOND HILL GA, GOODYEAR 11R22.5 STEERING TIRE TREAD SEPARATED FROM CAISIN LIKE A RECAP
Incident date: Dec 17, 2025
Park to shift keeps popping up on dash while driving. Vehicle will not recognise when in park at times to allow vehicle to be shut off properly. The stability track warning pops up on dash now as well. The check emits comes on with codes for all going back to transmission control module system and when replaced spark plugs we found that the PCV (cam cvr to turbo) tube was cracked all the way throu... Read more
Incident date: Dec 17, 2025
Within days of purchasing the vehicle, multiple warning lights and safety-related alerts appeared, including repeated check engine warnings, an alert stating “Driver Assistance Support Reduced,” and a wrench indicator referencing an auto lighting and wiping system malfunction. While driving, the vehicle felt unstable and would sway side to side, making it difficult to maintain confident contro... Read more
Incident date: Oct 26, 2025
On January 28, 2023, my Chevrolet Silverado was involved in a significant multi-impact collision. At the time of the accident, I was a front-seat passenger and my vehicle was fully stopped when it was struck from behind at high speed by a Dodge 2500. The force of the rear impact pushed my truck into the vehicle in front of us, resulting in a secondary front-end collision. This sequence occurred tw... Read more
Crash
2 injured
Incident date: Oct 26, 2025
On January 28, 2023, my Chevrolet Silverado was involved in a significant multi-impact collision. At the time of the accident, I was a front-seat passenger and my vehicle was fully stopped when it was struck from behind at high speed by a Dodge 2500. The force of the rear impact pushed my truck into the vehicle in front of us, resulting in a secondary front-end collision. This sequence occurred tw... Read more
Crash
2 injured
Incident date: Dec 17, 2025
The braking system failed Lane keeping assist stopped working Adaptive cruise control stopped working Forward collision warning stopped working It does not handle as smoothly since the sensors stopped working I parked in the shade I keep the sensors clean but they only will work when it’s cooler then 65 degrees outside
Incident date: Dec 14, 2025
During highway operation, vehicle transmission makes very loud and angry sound and then loses ability to move , almost caused us to get hit at an intersection. Vehicle often jumps violently when shifting to reverse, and often loses propulsion when going uphill and shifting. No issues have been identified by mechanics but I have found several forums on line with drivers reporting similar occurr... Read more
Incident date: Dec 17, 2025
Bad wheel speed sensor which disables ABS, cruise control, and all the ADAS systems. Vehicle has been to dealer 5 times for this in less than 8 months. Stellantis takes over a month to replace the part. Vehicle also will not shut off and/or be able to move while this happens.
Incident date: Aug 18, 2025
The engine experienced a rod bearing failure resulting in internal engine damage and sudden loss of normal engine operation. The vehicle and failed engine components are currently available for inspection upon request. The engine failure occurred while the vehicle was traveling at high speed on the freeway, resulting in sudden loss of engine power. This created a significant safety risk, as loss ... Read more
Incident date: Aug 18, 2025
On 12/10/25, my 2019 CX5 NA had major oil leak after smelling a burning smell for a few days. Took it into local mechanic and he couldn’t find the leak, did an engine wash and additional testing before identifying a crack in the cylinder head; the leak was coming from the exhaust manifold. There was oil all over the engine and the underbelly of the vehicle; according to the mechanic, I was lucky... Read more
Incident date: Aug 18, 2025
On 12/10/25, my 2019 CX5 NA had major oil leak after smelling a burning smell for a few days. Took it into local mechanic and he couldn’t find the leak, did an engine wash and additional testing before identifying a crack in the cylinder head; the leak was coming from the exhaust manifold. There was oil all over the engine and the underbelly of the vehicle; according to the mechanic, I was lucky... Read more
Incident date: Nov 17, 2025
Blown head gasket leaked coolant in to cylinder. all warning alarms started rotating across dash, while all driver assist technology was also disabled. car then lost ability to accelerate, but kept running, and we were able to drive about one mile home at about 10mph. We towed car to Honda (it was always maintained by a honda dealership). Honda dealership confirmed blown gasket and replaced gasket... Read more
Incident date: Nov 17, 2025
The contact owns a 2025 Toyota Sienna. The contact received notification of NHTSA Campaign Number: 25V668000 (Seats). The contact called the local dealer and the manufacturer for updates on parts availability and was advised by the dealer and the manufacturer that the remedy was still being developed. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall ... Read more
Incident date: Nov 17, 2025
The charging system failed which caused the engine to stall multiple times.
Incident date: Aug 13, 2025
Throttle hesitation when leaving from a stop. Completely random and occurs maybe a few times a month.
Incident date: Jul 16, 2025
Camera/Honda Sensing failure (U3000-49 code), causing loss of safety features like adaptive cruise control, lane keeping, collision mitigation
Incident date: Dec 16, 2025
I received an error about the occupant classification system and a safety restraint fault. These are due to known manufacturing defects. Addressing these concerns was expensive and also required a replacement of the front passenger airbag.
Incident date: Dec 16, 2025
Side airbag deployed for no reason while driving straight at the speed limit of 75 mph. The local VW dealer determined the side impact sensor is defective. This is a very interesting situation because a fail safe exists in these systems in that the supplemental restraint control module in the center of the car must simultaneously "see" a side impact g force in order to deploy the side air bag. In ... Read more
1 injured
Incident date: Dec 16, 2025
I was driving on a 40mph road, went to pass someone and touched the gas to do so and the car shuddered, lost power, and made a whining noise anytime the turbo would engage. The turbocharger had to be replaced. Luckily this occurred on a road that wasn't busy and was close to home. The car has 55,000mi on it and it meticulously maintained.
Incident date: Dec 8, 2025
Radiator leaks, car overheated. Looking online it is obvious that a lot of people have had this same issue, so why no recall. It's a peice of crap car, that is dangerous to drive.
Incident date: May 18, 2025
The contact owns a 2024 Lexus GX 550. The contact stated that while operating the vehicle, the instrument cluster momentarily turned black. The vehicle was taken to the local dealer, where the failure could not be duplicated, and no service was performed. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 8,000.
Incident date: Aug 13, 2025
Issue related to the rear-differential fluid, TSB 21-NA-028. Its a known issue where the rear differential make moan/chatter noises on turning (including at low speeds). Dealers are instructed to service/replace the rear differential fluid and perform procedures to address clutch pack chatter. It is such an issue, the fluid to remedy this is on back order!
AUDI
RS 6 AVANT
(2022) - ELECTRICAL SYSTEM
Dec 15, 2025
Incident date: Dec 14, 2025
I am submitting this to supplement NHTSA Complaint No. 11704996 regarding a 2024 INFINITI QX60. Current mileage approx. 31,500. No injuries. Crash/Incident (property damage only): Within the first 2 months of ownership, while backing into a parking space at a grocery store parking lot, the Parking Collision Warning did not alert and Automatic Emergency Braking did not activate. I struck a shopping... Read more
Crash
AUDI
RS 6 AVANT
(2022) - UNKNOWN OR OTHER
Dec 15, 2025
Incident date: Dec 14, 2025
I left my house going to the store about a mile and never made it my 2013F150 5.0 engine caught on fire about a block behind the Saratoga txfire department before they could make it the truck front end burnt to the ground and melted hood plum off of it for no reason at all total loss
Fire