Consumer Safety Complaints
Search 2,192,899 safety complaints filed by vehicle owners with NHTSA — including 137,559 crashes, 55,854 fires, and 8,555 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,192,899 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,678 complaints for AUDI
Incident date: Jan 1, 2025
MMI system in 2020 Audi A4 keeps blacking out and constantly rebooting while driving. This issue happens while going in reverse, which crashes the backup camera and triggers a safety warning in the car. It also happens while idling, which also triggers a safety warning in the car about the backup camera being inoperable.
Incident date: Jul 16, 2025
The MMI unit does a reboot every few mins. Even when driving and when reversing the car which prevents the back up camera to show up
Incident date: Jul 7, 2025
The MMI system in the car constantly reboots and does not work for more than 30 seconds
Incident date: Jul 7, 2025
The MMI system in the car constantly reboots and does not work for more than 30 seconds
Incident date: Jun 20, 2025
Vehicle's MMI and screen shuts off and on randomly even if the car system is off. Cannot use backup camera, or steering wheel controls while driving due to the system shutting down. Yes. Audi of Springfield MO Yes. Audi of Springfield MO No. Happened after the dealership did an update on the vehicle.
Incident date: Jun 3, 2025
What component or system failed or malfunctioned, and is it available for inspection upon request? The vehicle experienced an electrical malfunction that caused it to shut off or switch into an inoperable gear while in motion, without driver input. A “Central Locking: Malfunction” message appeared on the dashboard at the time of failure. Yes, the vehicle is currently with Audi North Atlanta an... Read more
Incident date: Jun 3, 2025
What component or system failed or malfunctioned, and is it available for inspection upon request? The vehicle experienced an electrical malfunction that caused it to shut off or switch into an inoperable gear while in motion, without driver input. A “Central Locking: Malfunction” message appeared on the dashboard at the time of failure. Yes, the vehicle is currently with Audi North Atlanta an... Read more
Incident date: Jun 3, 2025
What component or system failed or malfunctioned, and is it available for inspection upon request? The vehicle experienced an electrical malfunction that caused it to shut off or switch into an inoperable gear while in motion, without driver input. A “Central Locking: Malfunction” message appeared on the dashboard at the time of failure. Yes, the vehicle is currently with Audi North Atlanta an... Read more
AUDI
A4 ALLROAD
(2020) — UNKNOWN OR OTHER
Jul 18, 2025
Incident date: Jul 16, 2025
Audi infotainment system (MMI) randomly reboots necessitating user input and causing distraction while driving.
Incident date: Jul 15, 2025
My car’s Multi Media Interface (MMI) keeps restarting every 1 to 2 minutes everyday while driving the carThe MMI runs my navigation (not through my phone) and music by connecting to my phone with Bluetooth. It also shows me my backup camera and diagnostics with the car. Safety is affected by distractions, not knowing where to go, irritation. No dealership has inspected or been able to reproduce ... Read more
Incident date: Jul 15, 2025
My car’s Multi Media Interface (MMI) keeps restarting every 1 to 2 minutes everyday while driving the carThe MMI runs my navigation (not through my phone) and music by connecting to my phone with Bluetooth. It also shows me my backup camera and diagnostics with the car. Safety is affected by distractions, not knowing where to go, irritation. No dealership has inspected or been able to reproduce ... Read more
Incident date: Jul 14, 2025
My vehicles MMI screen keeps rebooting every 90 seconds, this makes hands free calling, multimedia functions, cameras etc non functional while driving. I have an appt with the dealership next week, but I'm seeing a lot of negative experiences regarding Audi's acceptance of this flaw, leading to large expenses put on the owner. Safety concerns are low, but still exist, inability to use navigation, ... Read more
Incident date: Mar 24, 2025
The MMI system in the car spontaneously reboots, every 2-5 minutes. During reboot, the screen goes black and systems such as the backup camera, rear cross traffic detection, rear collision warning, and navigation are lost until the reboot completes and the user has to cycle thru multiple input & loading screens to get back to full functionality. Given the length of time the reboot requires, ofte... Read more
Incident date: Mar 24, 2025
The MMI system in the car spontaneously reboots, every 2-5 minutes. During reboot, the screen goes black and systems such as the backup camera, rear cross traffic detection, rear collision warning, and navigation are lost until the reboot completes and the user has to cycle thru multiple input & loading screens to get back to full functionality. Given the length of time the reboot requires, ofte... Read more
Incident date: Mar 24, 2025
The MMI system in the car spontaneously reboots, every 2-5 minutes. During reboot, the screen goes black and systems such as the backup camera, rear cross traffic detection, rear collision warning, and navigation are lost until the reboot completes and the user has to cycle thru multiple input & loading screens to get back to full functionality. Given the length of time the reboot requires, ofte... Read more
Incident date: Jun 13, 2025
MMI system / touch screen on dash is "Blacking out" during reverse backing. Cannot utilize the backing camera. Very dangerous when backing. Took car to independent dealer, with no certain diagnosis. I depend on my back up camera pretty much all the time. The first time this appeared was about 6 weeks ago when the MMI lost connection. Attempted reboots. And the issue has gotten worst.
Incident date: Jul 15, 2025
MMI system frequently shuts down and reboots. This is a safety concern as the screen has shut down and gone dark in the middle of backing up, while using the backup camera and navigation is lost when driving on the highway causing a dangerous distraction. Within a minute of turning on car, the system shuts down, reboots and continues to shut down and reboot repeatedly throughout the duration of th... Read more
Incident date: Jul 15, 2025
MMI system frequently shuts down and reboots. This is a safety concern as the screen has shut down and gone dark in the middle of backing up, while using the backup camera and navigation is lost when driving on the highway causing a dangerous distraction. Within a minute of turning on car, the system shuts down, reboots and continues to shut down and reboot repeatedly throughout the duration of th... Read more
Incident date: Jul 13, 2025
Infotainment system restarts every 2 minutes. The entire system is unusable. This affects my safety because the radio static would come on every time it reboots at a loud volume. It is very distracting as it happens at every reboot revery 2 minutes. The screen keeps turning on and off is also very distracting. This has not been inspected by anyone but me. I see this problem surfacing online ev... Read more
Incident date: Jul 15, 2025
The right back up light is defective. This light is in the right rear light housing that sits in the rear bumper. The defective light indicator came on before the 5 year/40k mile warranty had expired. The lamp bulb was changed as I believed this was the cause of the defect error. Took vehicle to Audi dealership where the car was purchased and the service advisor mentioned this happens "all the tim... Read more
Incident date: Apr 23, 2025
The rearview camera is failed. Yes I can have an inspection done. Yes, dealer confirmed that camera is failed but wanted hundreds of dollars to troubleshoot. Has not been inspected by police or insurance. No it just stopped working one day.
Incident date: Jul 15, 2025
The contact owns a 2018 Audi Q5. The contact stated that while driving 35-40 MPH and accelerating, the vehicle lost motive power. The contact pulled to the side of the road, and the vehicle was able to restart. Several unknown warning lights were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the body control module(BCM) was floating in water. The vehicl... Read more
Incident date: Jul 15, 2025
The contact owns a 2018 Audi Q5. The contact stated that while driving 35-40 MPH and accelerating, the vehicle lost motive power. The contact pulled to the side of the road, and the vehicle was able to restart. Several unknown warning lights were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the body control module(BCM) was floating in water. The vehicl... Read more
Incident date: Jul 15, 2025
The contact owns a 2018 Audi Q5. The contact stated that while driving 35-40 MPH and accelerating, the vehicle lost motive power. The contact pulled to the side of the road, and the vehicle was able to restart. Several unknown warning lights were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the body control module(BCM) was floating in water. The vehicl... Read more
Incident date: Jul 7, 2025
Continuously reboot of MMI system which impacts use and utility of main screen inclusive of backup camera, parking, collision warning, etc..
Incident date: Jul 7, 2025
Continuously reboot of MMI system which impacts use and utility of main screen inclusive of backup camera, parking, collision warning, etc..
Incident date: Jul 7, 2025
Continuously reboot of MMI system which impacts use and utility of main screen inclusive of backup camera, parking, collision warning, etc..
Incident date: Jul 16, 2025
The vehicle software (known as Audi MMI) has been continuously rebooting every 30 seconds after the vehicle is started. This causes the entire dashboard (and entertainment screen) to repeatedly reboot which is very distracting while driving. While backing out of a parking spot, the MMI system rebooted which then disconnected my backup camera, blind spot warning, and rear collision warning systems ... Read more
Incident date: Jul 16, 2025
The vehicle software (known as Audi MMI) has been continuously rebooting every 30 seconds after the vehicle is started. This causes the entire dashboard (and entertainment screen) to repeatedly reboot which is very distracting while driving. While backing out of a parking spot, the MMI system rebooted which then disconnected my backup camera, blind spot warning, and rear collision warning systems ... Read more
Incident date: Jul 16, 2025
The vehicle software (known as Audi MMI) has been continuously rebooting every 30 seconds after the vehicle is started. This causes the entire dashboard (and entertainment screen) to repeatedly reboot which is very distracting while driving. While backing out of a parking spot, the MMI system rebooted which then disconnected my backup camera, blind spot warning, and rear collision warning systems ... Read more
Incident date: Jul 17, 2025
The main infotainment system is stuck restarting every 1-2 minutes. When the car is put into reverse, the rear back up camera will turn off while the vehicle is in motion and not resume.
Incident date: Jul 17, 2025
The main infotainment system is stuck restarting every 1-2 minutes. When the car is put into reverse, the rear back up camera will turn off while the vehicle is in motion and not resume.
Incident date: Jul 17, 2025
The main infotainment system is stuck restarting every 1-2 minutes. When the car is put into reverse, the rear back up camera will turn off while the vehicle is in motion and not resume.
AUDI
A4 ALLROAD
(2020) — BACK OVER PREVENTION: WARNINGS
Jul 16, 2025
Incident date: Jul 16, 2025
The entire Audi command center constantly shuts off every 60 seconds, resetting. Losing access to radio, navigation, parking assistance, all features basically. Seems to be a very common problem on 2020 Audi models if you look on Reddit and there should be a recall.
Incident date: Jul 16, 2025
MMI system is restarting on a near constant basis, both while parked and driving. Aside from being inconvenient, as you can not use media/navigation/etc while it’s rebooting, it also causes many safety features like drive assist/collision/obstacle detection to malfunction and not work, and is therefore simply outright dangerous.
Incident date: Jul 16, 2025
MMI system is restarting on a near constant basis, both while parked and driving. Aside from being inconvenient, as you can not use media/navigation/etc while it’s rebooting, it also causes many safety features like drive assist/collision/obstacle detection to malfunction and not work, and is therefore simply outright dangerous.
Incident date: Jul 16, 2025
MMI system is restarting on a near constant basis, both while parked and driving. Aside from being inconvenient, as you can not use media/navigation/etc while it’s rebooting, it also causes many safety features like drive assist/collision/obstacle detection to malfunction and not work, and is therefore simply outright dangerous.
AUDI
A4 ALLROAD
(2020) — ELECTRICAL SYSTEM
Jul 16, 2025
Incident date: Apr 23, 2025
Audi mmi/infotainment reboots repeatedly while driving. It removes my attention from driving and is extremely distracting. Also fails when backing up and back up camera goes black. I have not taken to a dealer as this has been a frequent problem among other 2020 Audi owners.
Incident date: Jul 15, 2025
The warning ‘drive system failure’ appears while driving and tells you to stop the car immediately. This happens randomly while driving on a highway. The engine now makes a higher pitched noise and then the transmission will no go into drive it immediately goes into neutral, the car slows down and you must pull over as you have no control over the car. The gas doesn’t work. There are so many... Read more
Incident date: Jul 15, 2025
The warning ‘drive system failure’ appears while driving and tells you to stop the car immediately. This happens randomly while driving on a highway. The engine now makes a higher pitched noise and then the transmission will no go into drive it immediately goes into neutral, the car slows down and you must pull over as you have no control over the car. The gas doesn’t work. There are so many... Read more
Incident date: Jul 15, 2025
The warning ‘drive system failure’ appears while driving and tells you to stop the car immediately. This happens randomly while driving on a highway. The engine now makes a higher pitched noise and then the transmission will no go into drive it immediately goes into neutral, the car slows down and you must pull over as you have no control over the car. The gas doesn’t work. There are so many... Read more
Incident date: Jul 16, 2025
I’ve had the Audi MMI computer replacement car twice and electrical replaced once and the Audi MMI screen keeps turning on and off when it turns off the charging to my phone shuts off and the backup camera shuts off.
Incident date: Jul 14, 2025
MMI continously shuts off then back on automatically for the duration of my drives. since it is random, it has occured while on the highway where my collision warning does not intervene because the MMI is off. it puts me and others at risk since without warning it shuts off and takes 20-30sec to come back on but only for a few mins until it happens again. I have called the Audi experience who told... Read more
Incident date: Jul 14, 2025
MMI continously shuts off then back on automatically for the duration of my drives. since it is random, it has occured while on the highway where my collision warning does not intervene because the MMI is off. it puts me and others at risk since without warning it shuts off and takes 20-30sec to come back on but only for a few mins until it happens again. I have called the Audi experience who told... Read more
Incident date: Jul 14, 2025
MMI continously shuts off then back on automatically for the duration of my drives. since it is random, it has occured while on the highway where my collision warning does not intervene because the MMI is off. it puts me and others at risk since without warning it shuts off and takes 20-30sec to come back on but only for a few mins until it happens again. I have called the Audi experience who told... Read more
Incident date: May 1, 2025
The infotainment/MMI system constantly reboots. This system is linked to the rear view camera, navigation, and hands free phone. When it reboots, those systems fail. This appears to be a widespread issue for the 2020+ Audis.
Incident date: May 1, 2025
The infotainment/MMI system constantly reboots. This system is linked to the rear view camera, navigation, and hands free phone. When it reboots, those systems fail. This appears to be a widespread issue for the 2020+ Audis.
Incident date: Jul 15, 2025
My media display will randomly turn off while driving, idling and parking. It will happen with Apple CarPlay connection and without anything connected, ie just listening to radio. It requires the whole system to reboot an attempt to login, which also often fails. This is a safety concern for both driver and pedestrians as it affects parking visibility when the systems reboots while parking. Als... Read more
Incident date: Jul 15, 2025
The MMI spontaneously reboots numerous times while driving. When the reboots happen, the screen goes black and key systems such as the backup camera, rear obstacle detection, and navigation, become unavailable until the reboot completes and the systems reload. The last few days this issue has gone from happening once or maybe twice a day to almost every single minute I am driving the vehicle. Comp... Read more
Incident date: Jul 15, 2025
The MMI spontaneously reboots numerous times while driving. When the reboots happen, the screen goes black and key systems such as the backup camera, rear obstacle detection, and navigation, become unavailable until the reboot completes and the systems reload. The last few days this issue has gone from happening once or maybe twice a day to almost every single minute I am driving the vehicle. Comp... Read more