Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 16,369 complaints for AUDI
Incident date: Feb 7, 2026
The vehicle turns on the traction control and ABS lights, automatically makes a bell sound as a warning, and stops braking, regardless of your speed at that moment.
Incident date: Dec 1, 2024
While accelerating from a stop light, my 2023 F-150 Powerboost failed to properly accelerate and my gas pedal stopped working around 20-25 mph. I reported this to the Ford dealership immediately and drove straight to service bay. The failure repeated 3-4 more time before arriving. There was no engine light or error code so the dealership couldn't "fix anything". 16 hours later, the truck engine st... Read more
Incident date: Feb 23, 2020
There is an unexplained loss of 12V power from the 12V battery, and the car will not start. This was reported to the local Toyota dealership on 12/5/25. The car had to be jumped in order to drive it to the dealership/service department. They said the 12V battery was fully charged when they inspected it and there was no parasitic drain on the the battery. They inspected the battery again on 12/30/2... Read more
Incident date: Feb 21, 2026
I went to drive the car and there was a drivetrain malfunction error. The car could not be driven and had to be towed.
Incident date: Feb 2, 2026
My Fuel pump recall was fixed on 06/17/2021 at 40543 Miles. On 12/8/22 at 56361 miles, my vehicle wouldn’t start and I got the battery replaced with the assumption that it was the battery. On 4/30/25 at 102,298 miles, I got my spark plugs replaced in hopes to resolve excessive cranking/ hard start issues I’ve been having since the recall. To my fault, I should’ve made a bigger complaint on t... Read more
Incident date: Feb 2, 2026
On the morning of my incident, I left my home at approximately 5:20 a.m. I entered the New York State Thruway at Exit 25 and continued onto I‑87 North. Around Exit 3, I encountered mixed precipitation and immediately activated the front windshield defroster. Although the center portion of the windshield eventually began to clear, the left and right sides remained completely obstructed. From Exi... Read more
Incident date: Feb 11, 2026
DC -DC power converter part # LR131043. My vehicle is unusable due to the failure of this part. I have not been able to use my vehicle for over a month and the part is still on indefinite back order.
Incident date: Jul 23, 2025
I am told not to drive the vehicle while putting anyone in the second row (it is a mini van and I have young kids). Still no fix available for almost 6 months - Paying interest on a vehicle I cannot safely drive is wrong.
Incident date: Sep 10, 2025
Clutch started slipping all of a sudden. Check to see if it was under warranty said the warranty had expired because the car was over 36,000 MI did not know about the extended clutch warranty at the time that Honda was extending it due to defective parts so we replaced it ourselves. Upon tear down it was discovered that the clutch disc was only about 30% worn down there were no hot spots in the fl... Read more
Incident date: Sep 10, 2025
My 2020 Ram 1500 Laramie was parked in my garage. I started it to let it warm up before driving. The garage started filling with smoke and the smell of fire. I backed the truck out of the garage and noticed flames on my backup camera. The 7 way plug was on fire. I quickly shut the truck off as soon as I got it out of the garage. I put water on the fire to get it out before it took over the back en... Read more
Fire
Incident date: Sep 10, 2025
Tire size: 255/40 R21 The original equipment Pirelli Scorpion Zero All Season VOL PNCS tires (255/40 R21 102V, DOT JXB RW582P) on my 2024 Volvo XC60 CPO developed significant tread chunking and active delamination, discovered at approximately 19,225 miles — less than 40% of the expected tire lifespan. Component: Both front tires are available for inspection upon request. Safety risk: Tread chunk... Read more
Incident date: Jan 2, 2026
The tires have not “failed,” but they are dry rotting on both the sidewalls and inside the tread. These came as the OE tires, size is 235/65 R18. This is a daily driven car with almost 30,000 miles on the odometer. There is no reason the tires should be dry rotting. This is a severe safety hazard, as most tire shops wouldn’t mount, balance, or even touch these tires if they were dry rotted t... Read more
Incident date: Dec 21, 2025
The car makes a ticking noise when turning the wheel. It originally only happened when making left turns but recently it has started making the noise when making right turns as well.
Incident date: Dec 21, 2025
02 January 2026 11,910 Continuous error Audi connect installation; error during installation. Error during installation. Please contact support.
Incident date: Feb 19, 2026
Car is throwing a P1327 error code which aligns with this recall: 25V099. However, my VIN is not included in the recall despite being a 2022 Kia Seltos.
Incident date: Nov 26, 2025
The contact owns a 2022 Chrysler Pacifica. The contact stated that while driving into California through a storm with the temperature at 39 degrees, in heavy rain and wind, the defrost button was pressed, and the windows immediately fogged up. The contact cleared the windshield with a cloth while attempting to navigate through traffic. The contact became aware that the defogger had caused the fail... Read more
Incident date: Nov 26, 2025
The contact owns a 2015 Ford Flex. The contact stated that in the past 6 months, the rear-view camera was frequently inoperable. The contact stated that the failure of the camera was intermittent at first. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The local dealer was contacted once the failure became more frequent. The camera failure became more... Read more
Incident date: Nov 26, 2025
Transmission drops out of gear when entering freeway. This happened after battery was replaced. warning light came on so its at the dealership. No previous issues before battery was replaced.
Incident date: Feb 5, 2025
The contact owns a 2021 Buick Envision. The contact stated that while his wife was driving at an undisclosed speed on the freeway, the vehicle unintendedly accelerated around a corner, with the floor mat stuck under the pedal. The driver depressed the brake pedal for an extended time, but the vehicle continued accelerating. The driver pressed the park button, which slowed the vehicle, and the driv... Read more
Incident date: Feb 5, 2025
The contact owns a 2021 Buick Envision. The contact stated that while his wife was driving at an undisclosed speed on the freeway, the vehicle unintendedly accelerated around a corner, with the floor mat stuck under the pedal. The driver depressed the brake pedal for an extended time, but the vehicle continued accelerating. The driver pressed the park button, which slowed the vehicle, and the driv... Read more
Incident date: Feb 4, 2026
After learning of the recall for the lift gate module because of water intrusions of multiple points. The wiring harness to the lift gate module was serverly corroded and had to be replaced. The original fix, without the corrosion on the harness, was the place a piece of plastic over the module. That recall and fix did nothing to address the issues of multiple points of water intrusions. From body... Read more
Incident date: Feb 4, 2026
Dear NHTSA Investigators, I am writing to formally report what I believe is a significant safety defect in certain 2007–2011 Toyota Camry vehicles, specifically related to excessive engine oil consumption in models equipped with the 2AZ-FE 2.4L four-cylinder engine (primarily 2007–2009, with some reports extending to later years). This issue causes the engine to burn oil at an abnormally high ... Read more
Incident date: Feb 13, 2026
The hybrid propulsion system in my Toyota Camry Hybrid malfunctioned. The vehicle displayed multiple warning messages, including “Hybrid System Malfunction” and other system failure alerts. The accelerator pedal stopped responding, and the vehicle lost propulsion while driving at highway speed. The vehicle would not restart after coming to a stop. The vehicle has been towed and is available f... Read more
Incident date: Jan 30, 2026
The transmission control module in the 10R60 transmission is no longer communicating with the vehicle. This caused the vehicle to not be able to determine which gear it is in causing it to not start.
Incident date: Jan 30, 2026
Dear NHTSA Representative, I am filing a complaint against Infiniti regarding refusal to perform a recall-related engine replacement on my vehicle. Vehicle Information: • Year: 2021 • VIN: [XXX] I brought my vehicle to Grubbs INFINITI in Grapevine, TX for recall service in August 2026 and again on February 11, 2026. The dealership refused to perform the recall-related engine replacement. ... Read more
Incident date: Jan 30, 2026
The frunk is missing, an emergency release button or latch, so a small child could be trapped inside with no way out.
Incident date: Feb 11, 2026
The contact owns a 2020 BMW X5. The contact stated that while the vehicle was parked, there was fluid and lubricant on the ground underneath the vehicle. No warning lights were illuminated. The vehicle was taken to the dealer where it was diagnosed with a detached front differential shaft bearing. In addition, the contact was informed that the front differential shaft bearing caused excessive play... Read more
AUDI
E-TRON SPORTBACK
(2020) - ELECTRICAL SYSTEM
Feb 18, 2026
Incident date: Aug 27, 2025
Since shortly after taking delivery of my 2023 Jeep Grand Cherokee 4xe, I have repeatedly experienced intermittent safety-related malfunctions involving sudden steering stiffness and braking intervention. From early in ownership, the vehicle would unexpectedly engage what I later learned is the Automatic Emergency Braking (AEB) system. During these events, the steering would feel locked or restric... Read more
Incident date: Dec 1, 2025
I was driving under normal conditions and the vehicle began lurching, limiting acceleration, with an error saying "reduce acceleration". Was able to get home but the next time the truck was started there was a check engine light and the vehicle was unable to shift into reverse gear. When attempting to put it into reverse, it gives the error "conditions not correct to shift" and turn on the parking... Read more
Incident date: Dec 1, 2025
I was driving under normal conditions and the vehicle began lurching, limiting acceleration, with an error saying "reduce acceleration". Was able to get home but the next time the truck was started there was a check engine light and the vehicle was unable to shift into reverse gear. When attempting to put it into reverse, it gives the error "conditions not correct to shift" and turn on the parking... Read more
Incident date: Feb 13, 2026
To Whom It May Concern: I am writing this communication to you per an attorney referral. I have an Audi that was included in the Turbo Class Action Lawsuit. See [XXX] My VIN was included in the lawsuit. The lawsuit was won on December 4th 2025. The class action lawsuit only covers and reimburses consumers who had paid out of pocket (prior to a certain date) expenses incurred fixing the Turbo. I h... Read more
Incident date: Dec 21, 2025
Engine failure at 86,000 miles with documented regular oil change and recommended services
Incident date: Feb 13, 2026
Tranmission is shuttering and not wanting to shift right
Incident date: Feb 13, 2026
The contact owns a 2016 Kia Optima. The contact stated that while driving at 60 MPH, the vehicle stalled with the check engine light illuminated. The brake pedal was depressed, and the steering wheel seized. The contact was able to pull over to the side of the highway and contacted the Highway Patrol for assistance. The contact associated NHTSA Campaign Number: 18V907000 (FUEL SYSTEM, GASOLINE, EN... Read more
Incident date: Feb 13, 2026
I believe my car has been burning oil. The oil was empty at our last oil change only about 60,000 miles on car and we have had to keep adding oil to the car since then. I got extra concerned also when I saw alot of kia souls same year have gotten recalled for oil consumption, yet my vin number wasnt included... I have dropped a document in the comments with what the dealership said about it as wel... Read more
Incident date: Dec 21, 2025
2018 Toyota Highlander Platinum started with a whine noise, vibration, and went into limp mode. The transmission has been noted to needing to be replaced. I am currently at 75,453 miles and started to hear the whine at around 65,000 miles. This car is not safe to drive.
Incident date: Dec 21, 2025
2018 Toyota Highlander Platinum started with a whine noise, vibration, and went into limp mode. The transmission has been noted to needing to be replaced. I am currently at 75,453 miles and started to hear the whine at around 65,000 miles. This car is not safe to drive.
Incident date: Feb 13, 2026
See attached document for complaint.
Incident date: May 14, 2025
Our 2023 Jeep Wagoneer overheats (indicates excessive oil temperature and low oil pressure) repeatedly (~20 times since we've owned the vehicle) under normal freeway driving causing a safety issue by creating the need to rapidly slow and exit the roadway to prevent vehicle engine failure. The issue occurs during sustained freeway driving around 60-65 mph. The car feels like it is not properly sh... Read more
Incident date: May 14, 2025
Our 2023 Jeep Wagoneer overheats (indicates excessive oil temperature and low oil pressure) repeatedly (~20 times since we've owned the vehicle) under normal freeway driving causing a safety issue by creating the need to rapidly slow and exit the roadway to prevent vehicle engine failure. The issue occurs during sustained freeway driving around 60-65 mph. The car feels like it is not properly sh... Read more
Incident date: Nov 25, 2025
Front camera appears to have gone out in 2025. All safety features inoperable and constant flashing of warnings making it impossible to determine if anything is actually wrong. Collision mitigation failure, blind spot failure, transmission failure, brake system failure, blind spot. Those control etc. Honda has confirmed its issue with front camera.
Incident date: Nov 25, 2025
Front camera appears to have gone out in 2025. All safety features inoperable and constant flashing of warnings making it impossible to determine if anything is actually wrong. Collision mitigation failure, blind spot failure, transmission failure, brake system failure, blind spot. Those control etc. Honda has confirmed its issue with front camera.
Incident date: Jan 20, 2026
We have had our vehicle for 3 years and had to replace our windshield twice from random cracks starting from the exterior windshield where it meets the body of the care. It has happened on its own, twice, which impact from any object. The cost of the windshield, as installed is over $2000 each time, and it is repeated occurrence with owners.
Incident date: Jan 1, 2026
I was driving on the Freeway doing about 65 to 70 MPH and all of a sudden on the Dashboard a large orange brake light came on and the vehicle hit the brakes automatically almost causing an accident. I took it to the dealership and all they did was reset some computer board but said they couldn’t find anything wrong with it. If they couldn’t find anything wrong with the vehicle then why reset t... Read more
Incident date: Jan 1, 2026
"The incident occurred immediately after shifting the vehicle into reverse and starting to move. The engine suddenly shut down with a 'System Performance' alert, and cooling fans engaged at maximum speed. Moments later, a thermal runaway event began in the high-voltage Li-ion battery pack, leading to a catastrophic fire. This is directly related to Recall 23V440 / 23S33 (BECM failure). The fire wa... Read more
Fire
Incident date: Jan 1, 2026
"The incident occurred immediately after shifting the vehicle into reverse and starting to move. The engine suddenly shut down with a 'System Performance' alert, and cooling fans engaged at maximum speed. Moments later, a thermal runaway event began in the high-voltage Li-ion battery pack, leading to a catastrophic fire. This is directly related to Recall 23V440 / 23S33 (BECM failure). The fire wa... Read more
Fire
Incident date: Jan 20, 2026
The contact owns a 2025 Hyundai Tucson. The contact stated that while driving at an undisclosed speed attempting to park in front of a building, the brake pedal was depressed, however the vehicle failed to stop as intended. The contact stated that the vehicle lunged forward and independently accelerated. No warning lights were illuminated. The vehicle crashed into the building. The crash caused da... Read more
Crash
Incident date: Jan 20, 2026
I stopped for red light and waited for about 2 minutes for light to turn green. I took my foot off the brake pedal and put it on the gas pedal. Truck refused to go forward. Message in IP flashed ad stated to go into to park then back to drive. I failed on first attempt and had to do the procedure again to get truck to move forward. I think this is equivalent to stalling out at a stop. This has ha... Read more
AUDI
SQ6 E-TRON
(2025) - VEHICLE SPEED CONTROL
Feb 13, 2026
Incident date: Feb 13, 2026
While driving not able to accelerate , loss of power and check engine light . By turning the engine off sometimes resets and sometimes doesn't.
Incident date: Nov 29, 2025
Car has been broken down since May 2025. My car started jerking forcefully with my child in the car. Brought it in to be assessed. They could not figure it out. After two more times bringing it back in due to the jerking worsening, the car completely broke down in the middle of the road. Apparently recall has been active since January 2025. I was never notified that there even was a safety recall ... Read more