Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 16,369 complaints for AUDI
Incident date: Jul 15, 2025
Since owning the vehicle, I have experienced a range of serious transmission issues. These include harsh or delayed gear shifts, inconsistent downshifts, and transmission slipping. The vehicle also frequently jerks or lurches during gear changes. Of particular concern is the vehicle’s behavior during downshifting. At times, the transmission downshifts abruptly and causes the vehicle to lunge for... Read more
Incident date: Feb 24, 2026
Large crack formed without any projectile involved. Car was sitting in the garage and temperature was around 40 degrees. Crack starts from the bottom of the windshield near the driver's side and extends upward about 12 inches. The car had been sitting in the garage for 4 days without being driven. Vehicle only has 21,455 miles but is out of warranty due to age.
Incident date: Mar 10, 2026
Failing front exhaust pipe mounting bracket. GM has a special coverage program (N212356540) for 2019-2020 Chevrolet Traverse which covers the repair for 15 years or 150,000 miles from the original service date. The coverage is VIN specific. My vehicle has been having this issue for two years now and my VIN is not covered. This is unfair to the consumer/Chevrolet owners who's VIN's are not lis... Read more
Incident date: Mar 10, 2026
I am looking to receive a little bit more assistance regarding my daughter's first car that she worked very hard for. It is a 2006 Toyota Prius. It was garage-kept and owned by an older couple who only put 85,000 miles on it. It is really a gem of a car. Soon after we registered the car, my daughter was out driving with her father. While going through a 4-way stop, she found that the brakes had f... Read more
Incident date: Mar 10, 2026
Dealer diagnosed coolant intrusion into cylinder 2, confirmed through a pressure test and borescope inspection. The dealer referenced TSB 19-2346.
Incident date: Feb 15, 2026
The contact owns a 2003 Toyota Corolla. The contact lowered the front passenger’s side window; however, while attempting to raise the window, the window failed to respond. The contact researched online and associated the failure with NHTSA Campaign Number: 08V162000 (Visibility). The contact called a local dealer and was informed of the recall; however, the recall had been repaired in 2008, and ... Read more
Incident date: Mar 12, 2026
The contact's brother owned a 2013 Nissan Altima. The contact stated that while her brother was driving at an undisclosed speed from a stop sign, another vehicle in the left lane crashed into the contact's brother's front driver's side. The air bags did not deploy. No warning light was illuminated. The contact's brother received medical attention for a concussion and had back and neck pain. A poli... Read more
Crash
1 injured
Incident date: Feb 27, 2026
The contact owns a 2015 Ram Promaster 2500. The contact stated that, while driving at an undisclosed speed, the check engine warning light illuminated, indicating a torque converter failure. The vehicle was taken to an independent mechanic, where the torque converter was replaced. The failure recurred and was repaired an additional two times. During the final repair, the mechanic determined that f... Read more
Incident date: Feb 27, 2026
The brakes on the vehicle are spongy and have to be depressed much more than normal for it to be applied. There is a brake system recall by VW but my vehicle is not part of the recall list. However I am experiencing the same symptoms as what's listed in the recall reasons.
Incident date: Feb 27, 2026
See attached document for complaint. On January 6th, I wrote to you expressing my concerns about Ford’s failure to address a known safety recall (Safety Recall Notice #25S82/NHTSA Recall 25V512) for my 2023 Ford F-150. To date, I have received no response to my initial inquiry which prompts me to send this second letter. In fact, I am writing this letter as I sit in my local Ford dealership for... Read more
Incident date: Mar 10, 2026
On February 27th, 2026, around 2:00 PM, while driving my 2024 Infinity QX60 on Hwy. 459 in Birmingham, AL, at approximately 70 mph in heavy traffic, the engine suddenly shut down completely and shifted into neutral without any prior warning lights, noises, or symptoms. I had great difficulty figuring out what had happened, and struggled to avoid being hit while crossing over three lanes to coast ... Read more
Incident date: Mar 10, 2026
I was out one day for lunch and my brakes stopped working on my truck. I had the truck towed after I limped home in it. The master cylinder failed at 4,200 miles causing the brakes to fail. It was replaced by the dealership.
Incident date: Mar 11, 2026
Started driving, engine light comes on and it shows error code “start/stop error” Car won’t go past 30pmh.
Incident date: Mar 11, 2026
This is a leased vehicle through Enterprise. We have had a recall on the reverse lamps since 7-17-2025. Every time our driver take the vehicle in for service they say the parts haven't arrived or they cant get them to replace. There was no wreck or damage to the vehicle its just a simple recall we are trying to get fixed.
Incident date: Mar 11, 2026
I am writing to express my serious concerns regarding the unresolved rear axle recall on my Ford F150. Although a temporary repair was performed last year, I remain deeply worried about the safety of my vehicle and, more importantly, the safety of my family. I have contacted my local Ford dealership multiple times to address this recall, but each time I am informed that there are no parts availab... Read more
Incident date: Feb 28, 2026
Vehicle went into a shut down and all electrical power was dead. Attempted to charge battery and battery had 13.2 amps. Towed to dealer and they reported a software update was required. Also they later reported the battery was changed. Upon pick up, the dash reported warnings of no steering assist, no traction control and software update required. Vehicle has been back 4 times and dealer cann... Read more
Incident date: Jan 22, 2026
The seat has not been in any accidents. The magnetic chest clip has begun to malfunction. Our child is frequently able to undo the magnetic clasp without pushing the buttons intended to disengage the clip. They are able to unclip the buckle simply by pulling it apart. This poses a serious safety concern if we were to ever get into an accident as the clip to come apart on impact and not restrain th... Read more
Incident date: Jan 22, 2026
My car began rattling. I brough it to Ray Price Ford and was told the Flex Plate is cracked and needs replacement. My car only has 50,000 miles on it and the Flex Plate is a covered repair on other models from the same year. I called Ford and referred to the CSP 22n12 but was told my car is not covered under this program. I requested Good Will assistance and was also denied. I am not sure why... Read more
Incident date: Apr 9, 2025
Rear differential fluid leak The 07204 recall pertains to certain Pontiac vehicles, specifically the 2007 Pontiac Solstice, where a faulty rear axle pinion seal may leak, potentially causing a loss of motive power and increasing the risk of a crash. Dealers will replace the pinion seal free of charge, and the recall began on February 1, 2008. [XXX] [XXX] Overview of Recall 07204 Vehicle Affecte... Read more
Incident date: Apr 9, 2025
Window regulator and window assembly keep failing
Incident date: Apr 9, 2025
The vehicle was unknowingly purchased with an improperly assembled braking system from which is formally known as Koeppel Nissan. The braking assembly failed during operation, resulting in loss of proper braking capability and causing a collision. The braking failure created a serious safety risk to the myself (the driver) and others on the roadway. There were no warning lights, dashboard message... Read more
Crash
Incident date: Mar 2, 2026
Vehicle developed burning oil smell. Dealership diagnosed a cracked cylinder head. No warning lights (yet. Eventually low oil pressure light would come on.) Potential for engine to lock up and lose power while driving putting occupants and others at risk. Know problem for 2018-2021 model years. Car no longer under warranty. Cost to repair $7,100. Technical Service Bulletin SA-031-21 issued regard... Read more
Incident date: Mar 5, 2026
on or around 12/15/2024 (42257 miles on vehicle) jeep will power on start and stop, all alights on dashboard light, unable to shift into or out of gear when parked. When driving but stopped at a red light car shut off. Attempted to restart unable to, car put into park attempted to restart lights came on but engine didn't turn over. Tried again few minutes laster and the car turned on. Returned ap... Read more
Incident date: Mar 6, 2026
The CP4 pump in my truck exploded sending metal fragments through the fuel system. I was going 55 mph, it went into low engine power mode and then turned off leaving me stranded on the side on an interstate. This is a known issue with this model. There were no warning lamps, messages or symptoms prior to this happening. The fuel pump failure is catastrophic.
AUDI
A4 ALLROAD
(2014) - UNKNOWN OR OTHER
Mar 5, 2026
Incident date: Feb 24, 2026
Suddenly car is excessively loud when first started for roughly 30 seconds and then quiets to normal. However when placed in Drive there is a loud "clunk" that takes place to allow the car to shift into gear. While driving the car shakes vigorously. These issues all point to the enigine mount recall that did not include my vehicle, but should have. NHTSA Recall Number 20V788000 should be expanded ... Read more
Incident date: Mar 5, 2026
We were traveling across country from Michigan to Arizona. We were 50 miles outside Tucson, AZ on [XXX]. Traveling 80 mph in a 75 mph zone, in passing lane and felt like car exploded and all airbags deployed and we came to a quick stop. No major injuries to either of us. One vehicle incident, did not collide with anything or hit any debris. It was a clear day, road conditions good, no noises, ligh... Read more
Crash
Incident date: Jan 23, 2026
The contact owns a 2004 Ford Expedition. The contact recently purchased the vehicle and stated that while driving at an undisclosed speed, the transmission hesitated before upshifting with the accelerator pedal depressed. Additionally, while stopped at a traffic light, the vehicle rolled backwards when the accelerator pedal was depressed before responding as needed. There was no warning light illu... Read more
Incident date: Jan 23, 2026
I received recall 24V031 in Feb '24, A pillar defect. I took my vehicle to the Ford dealer and had it inspected in Aug of '24. It was satisfactory at that time. Eight months later, it started rattling and flew off my car as I drove on the interstate. I called the dealer and was told that it was repaired in Aug '24. I explained that it was not repaired, only inspected and given the OK to drive... Read more
Incident date: Jan 23, 2026
Roof trim panel on driver's side door flew off of the car while driving.
Incident date: Mar 4, 2026
After I bought from personal owner feb. 3rd 2025 I drove 50 miles and overheated before I made it home . The check engine light came on it showed up as a bank 1 bank 3 misfire also camshaft position sensor so I replaced these things and it still was losing coolant oil is just fine. Every time I would drive it it would still overheat I would keep putting more antifreeze in to make it home. It star... Read more
Incident date: Feb 4, 2026
While driving on a busy road. My car gave a message saying electrical failure and transmission failure. Within 20 seconds shut the car down before I could safely pull over and it was unable to start. Hazard lights didn’t work and I was stuck in the middle of the road until a tow truck came. The dealer diagnosed the problem as a failure of the dc to dc converter. It has been replaced but to... Read more
Incident date: Feb 4, 2026
While driving on a busy road. My car gave a message saying electrical failure and transmission failure. Within 20 seconds shut the car down before I could safely pull over and it was unable to start. Hazard lights didn’t work and I was stuck in the middle of the road until a tow truck came. The dealer diagnosed the problem as a failure of the dc to dc converter. It has been replaced but to... Read more
Incident date: Feb 4, 2026
The contact owns a 2016 Ford C-Max Hybrid. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The contact stated that the rear-view camera displayed a black screen while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, preventing the driv... Read more
Incident date: Mar 2, 2026
It makes a clicking sound when the steering is near the end of travel in either direction. I believe this is a problem becoming more and more common with the CV joint or axle. But this vehicle used on 2/24/26 with 17,000 miles on it.
Incident date: Feb 1, 2026
The vehicle experiences sudden engine shutdown while driving. The engine completely turns off without warning. There are no warning lights, no check engine light, and no prior indication of failure. The exact component causing the failure is unknown at this time, but it appears to involve the engine and/or electrical system. The vehicle is available for inspection and has been taking to doge and n... Read more
AUDI
SQ6 E-TRON
(2025) - ENGINE
Feb 27, 2026
Incident date: Feb 24, 2026
The crankshaft position sensor and tone wheel failed which is the recall for 66A, was driving truck 45mph down heavily traffic roadway, truck died and stopped in the middle of road. took truck to dealership and dealer charged diagnostic fee explained to them that issue sounded like a crankshaft issue and was showing crankshaft codes. They refused to look into this and do the recall. Went and picke... Read more
AUDI
SQ6 E-TRON
(2025) - POWER TRAIN
Feb 27, 2026
Incident date: Feb 24, 2026
I own a 2020 Hyundai Palisade. The vehicle began jerking while driving, particularly during acceleration and shifting, prior to reaching 100,000 miles. Over time the issue worsened, and the vehicle started failing to accelerate properly when pressing the gas pedal. There have been significant hesitations before the vehicle would move forward. This creates a serious safety concern, especially when... Read more
AUDI
SQ6 E-TRON
(2025) - FUEL/PROPULSION SYSTEM
Feb 27, 2026
Incident date: Feb 24, 2026
Driving along a main road at 40-45 MPH and coasting toward a traffic light, the engine stalled out. Traffic light turned green and the vehicle would not accelerate. There were no warnings, check engine lights, or sounds. I could not pull to the shoulder due to traffic and had to pull into a left hand turn lane. The truck would not restart. Electrical systems seemed fine. Engine would turn ove... Read more
Incident date: Feb 26, 2026
Paint is significantly peeling on the hood of my car.
AUDI
A6 ALLROAD
(2021) - ENGINE
Feb 26, 2026
Incident date: Mar 3, 2025
The entire car is dead from the engine to the key function completely dead. The car broke down 3 time in the middle of the street which could've caused a serious crash putting my safety and others at risk. The problem has been addressed to two different dealers and Kia corporate without resolution. I did make a police report about the mold infestation inside the car. I did now see any warnings pri... Read more
Incident date: May 1, 2025
ICCU failure at 5308 miles. heard a loud pop while driving and 12v warning system errors
Incident date: Oct 15, 2025
The contact owns a 2015 Kia Soul. The contact stated that while driving approximately 70 MPH, the vehicle started losing motive power. The check engine warning light was illuminated, and the vehicle stalled. The vehicle was restarted, but was sputtering and making abnormal sounds. The contact stated that the floorboard became very hot. The vehicle was towed to a local dealer to be diagnosed, and i... Read more
Incident date: Feb 7, 2026
The vehicle turns on the traction control and ABS lights, automatically makes a bell sound as a warning, and stops braking, regardless of your speed at that moment.
Incident date: Dec 1, 2024
While accelerating from a stop light, my 2023 F-150 Powerboost failed to properly accelerate and my gas pedal stopped working around 20-25 mph. I reported this to the Ford dealership immediately and drove straight to service bay. The failure repeated 3-4 more time before arriving. There was no engine light or error code so the dealership couldn't "fix anything". 16 hours later, the truck engine st... Read more
Incident date: Aug 4, 2025
car has 56K miles. went to dealer for the recall on the bushing and cap. left dealer and next couple days the car slid twice in my driveway a few feet even with parking brake on. went back to dealer and they said cant duplicate problem. Drove home and car continues to have shifting issues and going out of gear.. have to shift to park or neutral and then reengage and to try to get it to work... Read more
Incident date: Feb 16, 2026
The contact owns a 2016 Volkswagen Passat. The contact stated that while driving at 40 MPH, there was a strong gasoline odor inside the cabin. The contact immediately pulled over and exited the vehicle to inspect for visible fuel leaks, but found no leaks. While attempting to restart the vehicle, the vehicle failed to start. While driving at an undisclosed speed, the vehicle jerked and stalled rep... Read more
Incident date: Feb 16, 2026
Vehicle: 2019 Infiniti QX50 Mileage at engine replacement: 31,830 miles Date of engine replacement: August 2023 (recall-related repair) The engine in my 2019 Infiniti QX50 was replaced under recall at 31,830 miles in August 2023. Approximately 18,633 miles later, the vehicle began experiencing transmission malfunction symptoms consistent with CVT failure. An independent mechanic diagnosed the CV... Read more
Incident date: Feb 18, 2025
I am a disabled veteran reporting a failed recall remedy and a dangerous safety defect in a 2024 Dodge Hornet GT. This vehicle was previously serviced under NHTSA Recall 25V246000 (Rear Visibility System), where the display module was reportedly replaced/updated. On January 17, 2026, while driving at slow speeds, the center infotainment screen suffered a total failure and went blank. This failure... Read more
Incident date: Dec 30, 2025
Today I noticed that both of my door front locks passenger and driver side do not even actuate to have the door locked and unlocked by key of by the alarm. They completely stopped working. Even I contacted Toyota Corporate several times about this issue (800) 331-4331 and got ignored. This is a safety issue that needs to be addressed immediately. This is a safety concern for me and family.
Incident date: Feb 18, 2025
I am a disabled veteran reporting a failed recall remedy and a dangerous safety defect in a 2024 Dodge Hornet GT. This vehicle was previously serviced under NHTSA Recall 25V246000 (Rear Visibility System), where the display module was reportedly replaced/updated. On January 17, 2026, while driving at slow speeds, the center infotainment screen suffered a total failure and went blank. This failure... Read more