Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 16,369 complaints for AUDI
Incident date: Nov 24, 2018
FUEL LINE LEAK OCCURRED DURING OPERATION OF THE VEHICLE ON 11/24/18. FIRST A FUEL SMELL WAS DETECTED IN THE VEHICLE AT A TRAFFIC LIGHT AT WASHINGTON RD AND RT 1 (THIS SMELL WAS AT FIRST ASSOCIATED WITH A TANKER TRUCK REFUELING AN ADJACENT SERVICE STATION), THEN ON THE HIGHWAY ENGINE KNOCKING BEGAN TO OCCUR WITH A BLINKING CHECK ENGINE LIGHT WHEN ACCELERATING. UPON PARKING THE VEHICLE, A POOL OF F... Read more
Incident date: Aug 22, 2018
PRE-SENSE SYTSTEM NEARLY CAUSED ACCIDENT ON TWO OCCASIONS WHERE THERE WAS NO REASON FOR IT TO STOP THE CAR. FIRST TIME WAS AT 75MPH, ON CALIF. 46, 4 LANES DIVIDED, WESTBOUND ABOUT 25 MILES WEST OF I5, LEVEL STRETCH OF ROAD, CLEAR WEATHER, NO VEHICLE AHEAD IN EITHER LANE AND NO ONCOMING TRAFFIC. CAR SUDDENLY CUT FUEL AND BRAKED TO A STOP. I WAS IN RIGHT LANE AND ENDED UP ON SHOULDER. FORTUNATEL... Read more
Incident date: Nov 22, 2018
HEADLIGHTS JUST STOPPED WORKING AGAIN FOR THE UMPTEENTH TIME. PARK LIGHT AND HIGH BEAMS WORK FINE. THIS IS A REOCCURRING PROBLEM WITH THE LOW BEAMS. CAN BE DRIVING ALONG FINE AND CUT CAR OFF AND START BACK UP AND LOW BEAMS JUST WON'T COME ON. IF IT WAS 1 AT A TIME I COULD SEE IT AS BEING NO PROBLEM BUT THEY BOTH STOP WORKING AT THE SAME TIME. KEEP REPLACING SWITCH AND HEADLIGHTS...THINKING THIS WO... Read more
Incident date: Nov 22, 2018
HEADLIGHTS JUST STOPPED WORKING AGAIN FOR THE UMPTEENTH TIME. PARK LIGHT AND HIGH BEAMS WORK FINE. THIS IS A REOCCURRING PROBLEM WITH THE LOW BEAMS. CAN BE DRIVING ALONG FINE AND CUT CAR OFF AND START BACK UP AND LOW BEAMS JUST WON'T COME ON. IF IT WAS 1 AT A TIME I COULD SEE IT AS BEING NO PROBLEM BUT THEY BOTH STOP WORKING AT THE SAME TIME. KEEP REPLACING SWITCH AND HEADLIGHTS...THINKING THIS WO... Read more
AUDI
A4 ALLROAD
(2014) - POWER TRAIN
Nov 23, 2018
Incident date: Nov 28, 2017
I ORIGINALLY TOOK IN MY VEHICLE TO THE TOWN AUDI DEALERSHIP AT 43,995 MILES ON NOVEMBER 28TH, 2017 COMPLAINING OF CVT HESITATION AND DELAYING BEFORE ENGAGING BETWEEN GEAR SHIFTS BUT OCCURRING MORE ON INCLINES AND DOWNSLOPES. THEY CLAIMED THEY COULD NOT REPLICATE THE ISSUE AND THAT WHAT I WAS EXPERIENCING MIGHT HAVE BEEN THE DELAY THE TRANSMISSION THAT IS ALSO TURBOCHARGED, MAKES NORMALLY. UNCONVIN... Read more
Incident date: Oct 25, 2018
BOUGHT VEHICLE FROM DEALER WITH 22K MILES, AS A PREVIOUS TWO YEAR LEASE VEHICLE. AFTER OWNING IT FOR FOUR DAYS, NOTICED LOUD SCREECH IN BRAKES WHEN BACKING UP AND APPLYING BRAKES FIRST TIME IN THE DAY. TOOK TO LOCAL SHOP, AND THEY FOUND BRAKES TO BE OK, AND THAT THERE IS A BULLETIN ON THIS WITH NO FIX AT THIS TIME. BUT WHAT THEY DID FIND IS VERY UNEVEN WEAR ON MY FRONT TIRE, WHICH WE WOULD NOT ... Read more
Incident date: Oct 25, 2018
BOUGHT VEHICLE FROM DEALER WITH 22K MILES, AS A PREVIOUS TWO YEAR LEASE VEHICLE. AFTER OWNING IT FOR FOUR DAYS, NOTICED LOUD SCREECH IN BRAKES WHEN BACKING UP AND APPLYING BRAKES FIRST TIME IN THE DAY. TOOK TO LOCAL SHOP, AND THEY FOUND BRAKES TO BE OK, AND THAT THERE IS A BULLETIN ON THIS WITH NO FIX AT THIS TIME. BUT WHAT THEY DID FIND IS VERY UNEVEN WEAR ON MY FRONT TIRE, WHICH WE WOULD NOT ... Read more
Incident date: Sep 25, 2018
DRIVING AT SPEED LIMIT ON US HIGHWAY IN HEAVY TRAFFIC IN THE NEAR NORTHERN SUBURBS OF CHICAGO, EXPERIENCED SUDDEN LOSS OF POWER. VEHICLE BEGAN RUNNING VERY ROUGH AND EVENTUALLY STALLED IN LEFT LANE. SUDDEN LACK OF POWER, STALL AND UNANTICIPATED LOSS OF SPEED NEARLY CAUSED ACCIDENT AND DID CAUSE MAJOR TRAFFIC BACK UP. VEHICLE WAS TOWED TO LOCAL SHOP. DIAGNOSIS DETERMINED CAUSE OF SUDDEN POWER LO... Read more
Incident date: Sep 25, 2018
DRIVING AT SPEED LIMIT ON US HIGHWAY IN HEAVY TRAFFIC IN THE NEAR NORTHERN SUBURBS OF CHICAGO, EXPERIENCED SUDDEN LOSS OF POWER. VEHICLE BEGAN RUNNING VERY ROUGH AND EVENTUALLY STALLED IN LEFT LANE. SUDDEN LACK OF POWER, STALL AND UNANTICIPATED LOSS OF SPEED NEARLY CAUSED ACCIDENT AND DID CAUSE MAJOR TRAFFIC BACK UP. VEHICLE WAS TOWED TO LOCAL SHOP. DIAGNOSIS DETERMINED CAUSE OF SUDDEN POWER LO... Read more
Incident date: Oct 1, 2018
THERE SEEMS TO BE A FUEL PUMP OR OTHER ISSUE ALONG THE FUEL LINE. RECENTLY, THE GAS CAP INDICATOR HAS GONE OFF, AND WON'T TURN OFF. I EVEN TRIED REPLACING THE GAS CAP WITH A NEW ONE. I CHECKED FOR LOOSE PARTS ON TOP OF THE GAS TANK (THROUGH THE TRUNK). NO VISIBLE ISSUES, BUT I DO SMELL GASOLINE ON HUMID DAYS, THERE IS CLEARLY AN ISSUE ALONG THE FUEL LINE. I NOTICED THERE WERE RECALLS BY AUDI FOR D... Read more
Incident date: Jul 31, 2018
I AM WRITING WITH RESPECT TO RECALL REPORT 18V370, POSSIBLE FAILURE OF FRONT PASSENGER SEAT PODS SENSING SYSTEM. AUDI NOTIFIED ME OF THIS DEFECT IN JULY 2018 AND STILL HAS NOT PRODUCED A SOLUTION FOR THE RECALL. BECAUSE OF THE UNPREDICTABILITY AS TO WHEN OR WHETHER THE PODS SENSING SYSTEM MIGHT FAIL (INCLUDING IMMEDIATELY BEFORE IMPACT), I CAN'T ALLOW ANYONE TO SIT IN THE AFFECTED SEAT. I BEL... Read more
Incident date: Oct 5, 2017
PURCHASED A 2018 AUDI Q5 IN JULY 2017. THE ENGINE LOST POWER OR ACCELERATION WHEN MAKING A TURN. TOOK IT TO THE DEALER 2 TIMES FOR THE SAME PROBLEM AND CANNOT REPRODUCE THE PROBLEM.
Incident date: Jul 15, 2018
TAKATA RECALL - MY AUDI DEALERSHIP STILL DOES NOT HAVE THE PARTS TO REPAIR THIS DEFECT. IT'S BEEN FIVE MONTHS. THIS IS UNACCEPTABLE.
Incident date: Nov 1, 2018
OUR Q7 IS LESS THAN A YEAR OLD. I SMELL GAS WHEN I PARK THE CAR EVEN AFTER A SHORT DRIVE OF ABOUT 3 MILES. THE IDI SERVICE HAD SAID THAT THIS WAS RELATED TO VACUUM PUMP AND FIXED IT LAST WEEK. I STILL SMELL GAS AND I AM CONCERNED WITH SAFETY. I SAW PREVIOUS MODELS HAVE BEEN RECALLED DUE TO POTENTIAL FIRE DUE TO GAS LEAK AND I AM WORRIED THAT THIS MIGHT BE THE CASE WITH 2018 MODELS AS WELL.
Incident date: Nov 1, 2018
OUR Q7 IS LESS THAN A YEAR OLD. I SMELL GAS WHEN I PARK THE CAR EVEN AFTER A SHORT DRIVE OF ABOUT 3 MILES. THE IDI SERVICE HAD SAID THAT THIS WAS RELATED TO VACUUM PUMP AND FIXED IT LAST WEEK. I STILL SMELL GAS AND I AM CONCERNED WITH SAFETY. I SAW PREVIOUS MODELS HAVE BEEN RECALLED DUE TO POTENTIAL FIRE DUE TO GAS LEAK AND I AM WORRIED THAT THIS MIGHT BE THE CASE WITH 2018 MODELS AS WELL.
Incident date: Nov 1, 2018
OUR Q7 IS LESS THAN A YEAR OLD. I SMELL GAS WHEN I PARK THE CAR EVEN AFTER A SHORT DRIVE OF ABOUT 3 MILES. THE IDI SERVICE HAD SAID THAT THIS WAS RELATED TO VACUUM PUMP AND FIXED IT LAST WEEK. I STILL SMELL GAS AND I AM CONCERNED WITH SAFETY. I SAW PREVIOUS MODELS HAVE BEEN RECALLED DUE TO POTENTIAL FIRE DUE TO GAS LEAK AND I AM WORRIED THAT THIS MIGHT BE THE CASE WITH 2018 MODELS AS WELL.
Incident date: Nov 14, 2018
TAKATA RECALL--- AUDI REFUSES TO COMPLETE THE AIR BAG REPAIRS AT THEIR EXPENSE
Incident date: Aug 1, 2018
TL* THE CONTACT OWNS A 2013 AUDI A6. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V229000 (ENGINE AND ENGINE COOLING). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AUDI SHREWSBURY (780 BOSTON TURNPIKE, SHREWSBURY, MA 01545, (508) 581-5800) WAS CONTACTED AND CONFIRMED THAT THE PARTS... Read more
Incident date: Oct 8, 2018
HI, I HAVE BEEN GETTING EMAILS FROM AUDI USA ABOUT N AIRBAG RECALL FOR MY AUDI A3 BUT EVERYTIME I CALL MY AUDI DEALERSHIP IN SANTA MONICA, CA THEY SAY THEY DON'T HAVE AT THE STORE TO TRY ANOTHER DEALERSHIP, I TOLD THEM TO CALL WHEN THEY HAVE IT AND IT HAS BEEN THREE MONTHS AND THEY STILL DON'T HAVE IT. I BOUGHT MY CAR THERE AND I GUESS THEIR COSTUMER SAFETY IS NOT IMPORTANT WHEN THEY HAVE TO DO IT... Read more
Incident date: Nov 14, 2018
TAKATA RECALL. I HAVE RECEIVED NUMEROUS NOTICES FROM AUDI AND THE SECRETARY OF STATE'S OFFICE THAT MY A3 IS RECALLED FOR THE AIRBAG REPLACEMENT. I HAVE BEEN TRYING TO SCHEDULE THIS SINCE JUNE WITH AUDI OF KALAMAZOO, MY LOCAL DEALER. THEY SCHEDULE APPOINTMENTS FOR THIS 6 WEEKS OUT. THEY HAVE TWICE CANCELLED MY APPOINTMENT THE DAY BEFORE THE SERVICE SAYING THAT THEY CAN'T GET THE PARTS. I HAVE ... Read more
Incident date: Nov 12, 2018
TL* THE CONTACT OWNS A 2013 AUDI ALLROAD. THE CONTACT STATED THAT THE SUN ROOF DRAINING SYSTEM WAS BLOCKED. THE FAILURE ALLOWED WATER TO DRAIN INTO THE VEHICLE AROUND THE AIR BAG CANISTER FOR THE FRONT AND REAR AIR BAGS. AUDI MARIETTA (LOCATED AT 1145 ROTTENWOOD DR, MARIETTA, GA 30060, (877) 863-0749) WAS CONTACTED AND THE VEHICLE WAS CURRENTLY BEING DIAGNOSED. THE CONTACT WAS INFORMED THAT THERE ... Read more
Incident date: Nov 12, 2018
TL* THE CONTACT OWNS A 2013 AUDI ALLROAD. THE CONTACT STATED THAT THE SUN ROOF DRAINING SYSTEM WAS BLOCKED. THE FAILURE ALLOWED WATER TO DRAIN INTO THE VEHICLE AROUND THE AIR BAG CANISTER FOR THE FRONT AND REAR AIR BAGS. AUDI MARIETTA (LOCATED AT 1145 ROTTENWOOD DR, MARIETTA, GA 30060, (877) 863-0749) WAS CONTACTED AND THE VEHICLE WAS CURRENTLY BEING DIAGNOSED. THE CONTACT WAS INFORMED THAT THERE ... Read more
AUDI
A4 CABRIOLET
(2007) - AIR BAGS
Nov 14, 2018
Incident date: Nov 14, 2018
RECALL HAS BEEN EXTENDED TIME. EXCESSIVE NOTIFICATIONS REQUIRING CONSUMER TO CHECK ON PART AVAILABILITY. POOR EXCHANGES BETWEEN AUDI (RECALL SERVICER) AND SERVICE PROVIDER. MAILINGS OF CARDS, LETTERS, EMAILS MEANINGLESS IF PART ALLOCATION HAS NOT BEEN MADE. FRUSTRATED BY THE MANAGEMENT OF A CRITICAL SAFETY ISSUE.9898L
Incident date: Feb 10, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 AUDI A3. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V079000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER A YEAR AGO. THE DEALER (AUDI FARMINGTON HILLS, 37911 GRAND RIVER AVE, FARMINGTON HILLS, MI 48335, (248) 471-0800) WAS CONTACTED... Read more
Incident date: Aug 1, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V082000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THELEN AUDI VOLKSWAGEN MAZDA (LOCATED AT 1112 N EUCLID AVE, BAY CITY, MI 48706, (989) 684-2980) WAS CONT... Read more
Incident date: Sep 1, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 AUDI A4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V082000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. HOFFMAN AUDI OF EAST HARTFORD (700 CONNECTICUT BLVD, EAST HARTFORD, CT 06108, (860) 289-7721) WAS CONTACTED AND... Read more
Incident date: Nov 14, 2018
TAKATA RECALL. I HAVE SCHEDULED WITH MY LOCAL AUDI DEALER TWO TIMES TO HAVE THIS AIRBAG RECALL REPLACEMENT COMPLETED, AND BOTH TIMES, THEY HAVE CALLED ME TO INFORM ME THAT THEY A) DO NOT HAVE THE PARTS, AND B) DO NOT KNOW WHEN THEY WILL GET THEM. THIS HAPPENED AGAIN FOR THE SECOND TIME TODAY, 11/14/2018 WITH ROYAL MOTORS SAN FRANCISCO. ACCORDING TO HTTPS://VINRCL.SAFERCAR.GOV/VIN/VINLOOKUP ... Read more
Incident date: Nov 5, 2018
AFTER ~106,000 MILES, AN ERROR CODE 'TRANSMISSION MALFUNCTION. YOU CAN KEEP DRIVING', WITH ERROR CODE P179D00 (PER DEALER). CAR HAS HESTITATION AT LOW RPM OR WHILE STOPPED (AS AT A LIGHT OR HEAVY TRAFFIC) AND OCCASIONALLY JERKS FORWARD, DESPITE BRAKES BEING FIRMLY APPLIED.
Incident date: Nov 13, 2018
TAKATA RECALL. WHILE STATIONARY, & STILL IN PARK, WITH AN ADULT IN THE FRONT PASSENGER SEAT, THE AIRBAG MONITORING LIGHT COMES ON TO ALERT ME THAT THE PASSENGER SEAT AIRBAG IS "OFF". SAFETY RECALL NOTICE RECD. JULY 2018. I HAVE NOT BEEN ABLE TO USE THE FRONT PASSENGER SEAT SINCE THEN DUE TO SAFETY REASONS. AUDI USA STILL TELLS ME TODAY, 4 MONTHS LATER, THAT THEY HAVE NO SOLUTION FOR THIS ISSUE, & ... Read more
Incident date: Nov 10, 2018
WHILE THE CAR IS IN MOTION MY CAR WILL SOMETIME STOP AND SAY BREAKING ENGAGED WHILE THE CAR IS MOVING. THIS HAS HAPPENED TO ME THREE TIMES. THE CAR WILL STOP IN TRAFFIC, THE WINDOWS WILL ROLL COMPLETELY UP, THE SUNROOF WILL CLOSE AND THE RADIO WILL TURN COMPLETELY DOWN. NO ONE IS WALKING NEAR MY CAR AT THE TIME. THIS WILL HAPPEN IN THE PROCESS OF ME DRIVING IN THE MIDDLE OF THE ROAD. I'M CHECKING ... Read more
Incident date: Nov 10, 2018
WHILE THE CAR IS IN MOTION MY CAR WILL SOMETIME STOP AND SAY BREAKING ENGAGED WHILE THE CAR IS MOVING. THIS HAS HAPPENED TO ME THREE TIMES. THE CAR WILL STOP IN TRAFFIC, THE WINDOWS WILL ROLL COMPLETELY UP, THE SUNROOF WILL CLOSE AND THE RADIO WILL TURN COMPLETELY DOWN. NO ONE IS WALKING NEAR MY CAR AT THE TIME. THIS WILL HAPPEN IN THE PROCESS OF ME DRIVING IN THE MIDDLE OF THE ROAD. I'M CHECKING ... Read more
Incident date: Nov 10, 2018
WHILE THE CAR IS IN MOTION MY CAR WILL SOMETIME STOP AND SAY BREAKING ENGAGED WHILE THE CAR IS MOVING. THIS HAS HAPPENED TO ME THREE TIMES. THE CAR WILL STOP IN TRAFFIC, THE WINDOWS WILL ROLL COMPLETELY UP, THE SUNROOF WILL CLOSE AND THE RADIO WILL TURN COMPLETELY DOWN. NO ONE IS WALKING NEAR MY CAR AT THE TIME. THIS WILL HAPPEN IN THE PROCESS OF ME DRIVING IN THE MIDDLE OF THE ROAD. I'M CHECKING ... Read more
Incident date: Nov 12, 2018
TAKATA RECALL I RECEIVED RECALL INFORMATION FOR THE TAKATA AIRBAG IN MY VEHICLE. - I CALLED AUDI STEVENS CREEK 888-462-7410 AS INSTRUCTED TO SCHEDULE REPAIR - AUDI SAID THEY ARE NOT DOING THE REPAIR AS NO AIRBAGS HAVE BEEN PROVIDED BY AUDI AMERICA - THERE IS NO ETA WHEN REPAIR MAY BE DONE THE STEVENS CREEK AUDI DEALERSHIP REFUSED TO SCHEDULE MY AIRBAG REPAIR. AUDI CLAIMS AIRBAGS ARE NOT ... Read more
Incident date: Nov 10, 2018
I BOUGHT THE CAR 2 DAYS AGO AND ON THE WAY BACK FROM THE DEALERSHIP I'D ALREADY HAD TO ADD A QUART OF OIL, 2 DAYS LATER AFTER REFILLING AND I'M BASICALLY BACK TO ZERO ON OIL. I DON'T DRIVE MUCH SO THIS IS RIDICULOUS. THE OIL CONSUMPTION IS MUCH HIGHER THAN IT SHOULD BE, I'VE DRIVEN MAYBE 400 MILES AND I'VE HAD TO ADD OIL TWICE. I'VE NEVER HAD TO DO THIS WITH ANY OTHER CAR BEFORE, THIS IS MAD.
Incident date: Oct 25, 2018
VACUUM PUMP OIL LEAK (06J145100G). 76K MI, FOUND VIA MULTI POINT INSPECTION ON 10/25/18 (AUDI OF HONOLULU). VEHICLE PROD DATE: 07/2012, ENGINE CODE: CAEB, TRANSMISSION: 0BK, QUATTRO AWD. THE VACUUM PUMP, LOCATED AT THE REAR OF THE ENGINE IS LEAKING MOTOR OIL. EITHER THE INTERNAL SEALS OF THE PUMP OR GASKET IS FAULTY. MOTOR OIL IS LEAKING ONTO THE EXHAUST, TRANSMISSION, FIREWALL INSULATION, ENG... Read more
Incident date: Oct 25, 2018
VACUUM PUMP OIL LEAK (06J145100G). 76K MI, FOUND VIA MULTI POINT INSPECTION ON 10/25/18 (AUDI OF HONOLULU). VEHICLE PROD DATE: 07/2012, ENGINE CODE: CAEB, TRANSMISSION: 0BK, QUATTRO AWD. THE VACUUM PUMP, LOCATED AT THE REAR OF THE ENGINE IS LEAKING MOTOR OIL. EITHER THE INTERNAL SEALS OF THE PUMP OR GASKET IS FAULTY. MOTOR OIL IS LEAKING ONTO THE EXHAUST, TRANSMISSION, FIREWALL INSULATION, ENG... Read more
Incident date: Oct 20, 2018
VEHICLE WOULDN'T START AFTER PARKING AT A STORE PARKING LOT. STEERING COLUMN WAS LOCKED NO POWER TO ANYTHING ONLY MMI HAD POWER TRANSMISSION WAS LOCKED ON PARKING POSITION AND ELECTRONIC BRAKE SISTEM WAS ACTIVATED LOOKING UP ONLINE I FOUND THAT THERE'S TO MANY CUSTOMERS WITH SAME PROBLEM THEY ALL STATED THAT THE PROBLEM WAS THE START CONTROL MODULE.
Incident date: Dec 3, 2015
TAKATA RECALL I HAVE BEEN INFORMED BY MAIL, FOR SEVERAL YEARS NOW, THAT THE AIRBAGS IN MY CAR NEEDS TO BE REPLACED DUE TO THE RECALL. THE PASSENGER SIDE HAS BEEN REPLACED, YET THE DRIVER SIDE AIRBAG HAS NOT. I AM CONSTANTLY AFTER MY DEALERSHIP TO INFORM ME AS TO THE TIME FRAME FOR REPLACEMENT, BUT THEY NEVER HAVE ANY INFORMATION. THIS HAS BEEN ONGOING NOW FOR SEVERAL YEARS. CAN ANYTHING BE DONE T... Read more
Incident date: Oct 29, 2018
THE CAR SMELLS TO RAW GAS SITTING IN THE GARAGE. WHEN I GET IN IT THE ISIDE SMELLS TO RAW GAS ALSO. I AM NOT GETTING ANY WARNING SIGNS.
Incident date: Nov 9, 2018
"TAKATA RECALL" - I HAVE BEEN GETTING NOTICES FOR A YEAR AND STILL CAN'T GET THIS WORK PERFORMED. I HAVE CONTACTED (800) 253-2834 AND THEY STILL HAVEN'T GOTTEN BACK TO ME. NHSTA CAMPAIGN NUMBER: 16V079000. FUEL TANK VENTILATION VALVE NHTSA CAMPAIN NUMBER: 09V37700 NEVER GOT NOTICE ON THIS RECALL TILL I WENT ON YOUR SITE. I NEED TO KNOW IF AUDI WILL EVER GET THESE PARTS/SERVICE CENTERS T... Read more
Incident date: Nov 9, 2018
"TAKATA RECALL" - I HAVE BEEN GETTING NOTICES FOR A YEAR AND STILL CAN'T GET THIS WORK PERFORMED. I HAVE CONTACTED (800) 253-2834 AND THEY STILL HAVEN'T GOTTEN BACK TO ME. NHSTA CAMPAIGN NUMBER: 16V079000. FUEL TANK VENTILATION VALVE NHTSA CAMPAIN NUMBER: 09V37700 NEVER GOT NOTICE ON THIS RECALL TILL I WENT ON YOUR SITE. I NEED TO KNOW IF AUDI WILL EVER GET THESE PARTS/SERVICE CENTERS T... Read more
Incident date: Jan 14, 2017
I PURCHASED THIS CAR IN JANUARY OF 2017 FROM AUDI (INTERNATIONAL AUTOS) OF ORLAND PARK, ILLINOIS. THE CAR WAS A CPO VEHICLE, AND WE ALSO PURCHASED AUDI CARE. WE LIVE IN CENTRAL ILLINOIS, AND WE DROVE THE CAR HOME 2 HOURS FROM THE DEALERSHIP. DURING THE DRIVE, WE NOTICED A VIBRATION WHEN BRAKING AT HIGHWAY SPEEDS. WE CONTACTED OUR LOCAL AUDI SERVICE DEPARTMENT, GROSSINGER MOTORS. THE BRAKES WERE WA... Read more
Incident date: Jun 20, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 AUDI A6. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED AND REMAINED LIT FOR MONTHS. AUDI CHANDLER (7460 W ORCHID LN, CHANDLER, AZ 85226, (480) 470-7367) INSPECTED THE VEHICLE AND PROVIDED A DIAGNOSTIC INVOICE WITH A COST ESTIMATE, BUT HAD NOT SPECIFIED A PART NAME AND PART NUMBER. THE DEALER MADE NO MENTION OF ANY RECALLS ISSUED FOR TH... Read more
AUDI
S5 CABRIOLET
(2011) - POWER TRAIN
Nov 8, 2018
Incident date: Oct 30, 2018
MY WIFE AND I WENT ON A DRIVE, TO GET LUNCH, AFTER LEAVING LUNCH , WE HEADED HOME, I PULLED OUT ON TO THE HWY, AND THE AUDI,"CHECK ENGINE" "NO REVERSE" LIGHT LIT UP, AND THEN THE TPMS LIT UP, THE WARNING STATED I HAD LOST REVERSE, AND I COULD CONTINUE DRIVING. HOME WAS OVER 10 MILES AWAY, SO I CONTINUED TO DRIVE HOME. I WAS TRYING TO MOVE IN TO THE TURN LANE , PRESSED THE GAS PEDAL, AND THE CAR S... Read more
Incident date: Nov 2, 2018
MULTIPLE WARNING LIGHTS COME ON AT THE SAME TIME INCLUDING TRANSMISSION, ENGINE, ABS, ESP, AIR BAG AND TPMS, WHILE THESE LIGHTS ARE ON VEHICLE HESITATES AND LOOSES COMPLETE POWER, THIS CONDITION HAPPENED IN THE MIDDLE OF THE HIGHWAY AND ALMOST CAUSED AN ACCIDENT, HAD TO TOW THE VAHICLE HOME AND EVENTUALLY TO MY LOCAL AUDI DEALERSHIP. I FOUND ON LINE TECHNICAL BULLETIN SB-10053894-9766 WHICH DESCRI... Read more
Incident date: Nov 2, 2018
MULTIPLE WARNING LIGHTS COME ON AT THE SAME TIME INCLUDING TRANSMISSION, ENGINE, ABS, ESP, AIR BAG AND TPMS, WHILE THESE LIGHTS ARE ON VEHICLE HESITATES AND LOOSES COMPLETE POWER, THIS CONDITION HAPPENED IN THE MIDDLE OF THE HIGHWAY AND ALMOST CAUSED AN ACCIDENT, HAD TO TOW THE VAHICLE HOME AND EVENTUALLY TO MY LOCAL AUDI DEALERSHIP. I FOUND ON LINE TECHNICAL BULLETIN SB-10053894-9766 WHICH DESCRI... Read more
Incident date: Nov 2, 2018
MULTIPLE WARNING LIGHTS COME ON AT THE SAME TIME INCLUDING TRANSMISSION, ENGINE, ABS, ESP, AIR BAG AND TPMS, WHILE THESE LIGHTS ARE ON VEHICLE HESITATES AND LOOSES COMPLETE POWER, THIS CONDITION HAPPENED IN THE MIDDLE OF THE HIGHWAY AND ALMOST CAUSED AN ACCIDENT, HAD TO TOW THE VAHICLE HOME AND EVENTUALLY TO MY LOCAL AUDI DEALERSHIP. I FOUND ON LINE TECHNICAL BULLETIN SB-10053894-9766 WHICH DESCRI... Read more
Incident date: Nov 5, 2018
WE BOUGHT A USED AUDI Q7. IT IS ONLY 3 YEARS OLD AND HAS A LITTLE OVER 60,000 MILES. THE REAR PASSENGER SEAT BELT WILL NOT LATCH. I HAVE CONTACTED AUDI, AND THEY TOLD ME IT IS OUT OF WARRANTY AND THEY ARE GOING TO CHARGE ME TO EVEN LOOK AT IT. I HAVE READ THAT THE NHTSA MAY BE ABLE TO HELP ME HAVE IT FIXED WITHOUT CHARGE. IS THIS SOMETHING THAT IS POSSIBLE?
Incident date: Nov 2, 2018
CARBON BUILDUP ON FUEL INJECTORS AFTER 60K, DEALERSHIP IS DENYING EXTENDED WARRANTY COVERAGE. IT'S COMMON ISSUE WITH DI ENGINES, THE MANUFACTURER SHOULD BE RESPONSIBLE FOR THE MAINTENANCE.