Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 16,369 complaints for AUDI
Incident date: Apr 15, 2026
while driving, the sunroof made a loud explosion and shattered everywhere.
Incident date: Apr 15, 2026
I brought my car in for an emissions state inspection, I was than told the machine wouldn’t connect to my car and the reasoning being was that the gateway module needed to be reprogrammed. I was aware ford had this issue so I was prepared with paperwork from the customer satisfaction program that states any bronco manufactured at the Hermosillo plant between the dates of February 2020 and Octobe... Read more
Incident date: Apr 11, 2026
On my 2021 Chevrolet Silverado 1500 Custom, I began noticing an issue around 79,000 miles where the vehicle did not come to a complete stop as smoothly as expected. Initially, I suspected the brakes, as I purchased the truck new and had not performed any brake maintenance up to that point. I scheduled an appointment with the dealership to have all four brakes replaced; however, upon inspection, I... Read more
Incident date: Apr 11, 2026
I am reporting a safety issue involving my 2018 Kia Niro hybrid related to the Hydraulic Clutch Actuator (HCA), which is currently subject to a recall addressing fire risk. My vehicle has already had the recall remedy performed, which consisted of inspection and installation of a lower-amperage fuse. The dealer confirmed that the actuator is leaking fluid but did not replace it because there was ... Read more
Incident date: Apr 11, 2026
When in cruise, the car will merge itself into the next lane if you hold the turn signal partially. If you keep holding it or fully engage the turn signal (maybe you forgot to turn off you signal, or held it too long), the car will merge through the solid white line off the road into a ditch. This happened to me once, and I noticed it trying several other times.
Incident date: Apr 13, 2026
Following a professional suspension repair at a Tesla Service Center, critical underbody fasteners (bolts) became loose, causing the aero shield to sag and creating a potential road hazard. Upon inspection, the service technician confirmed the bolts were unsecured. The failure of these fasteners on a safety-critical system poses a risk of parts detaching while in motion or loss of vehicle control.... Read more
Incident date: Jun 13, 2025
My 2021 dodge durango rt have issues with front turn signal light on the driver side I have read dodge forums and other owners are experiencing the same problems how isn't this a safety issue or a recall from dodge
Incident date: Jun 13, 2025
I own a 2021 Kia Niro. The rear backup camera intermittently fails to operate. When shifting into reverse, the display screen will either go completely black or the camera will not activate at all. This issue occurs unpredictably and without warning. As a result, I am unable to see behind the vehicle when reversing, which creates a significant safety concern. The lack of rear visibility increases ... Read more
Incident date: Apr 12, 2026
[XXX] [XXX] leaving [XXX] through residential gate using Tesla FSD, a car had passed through and the gate was closing. I expected the car to stop, it proceeded at a speed of 10 mph. The barrier struct the rear passenger side of the car. Significant damage. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash
Incident date: Mar 20, 2026
Since I purchased the vehicle brand new, none of the safety features have been functional. The following sensors are faulty and none of them have worked since I bought the vehicle: 1) Cross Traffic Alert; 2) Blindspot System Fault; 3) Pre-Collision Assist; 4) Front Camera Fault; 5) Parking Sensor Fault; 6) Lane Keeping Assistance. I tried to take the vehicle into the service department of the deal... Read more
Incident date: Mar 31, 2026
After being on idle on a stop light, when releasing the brake to go, warning on dash says "Collision Mitigation Warning" when nothing hit the car and I'm there's enough distance with the car in front and behind. The severity has increased now, after being idle, when releasing the brake, it now completely shuts off, dash says "Shift to Park", and can't go, unless I push the ignition button. Took it... Read more
Incident date: Mar 31, 2026
The ABS light came on while driving. Tire and components were removed to expose the axle housing. It was determined by the parts manager at DeBauche Truck and Diesel that the rear wheel hub nut had come loose and destroyed the threading. The damage was catastrophic, in that continued use of the vehicle may result in an accident and the vehicle cannot be driven until remedied. GM customer satisf... Read more
AUDI
Q4 SPORTBACK E-TRON
(2025) - SERVICE BRAKES
Apr 10, 2026
Incident date: Apr 9, 2026
The contact owns a 2026 Hyundai Tucson. The contact stated that while driving 45-50 MPH, the vehicle experienced phantom braking, causing the brakes to suddenly apply roughly. The contact stated that the failure had persisted and recurred while driving at 35 MPH. The collision light was illuminated. The contact sustained a shoulder injury due to the sudden braking, but the contact did not receive ... Read more
1 injured
AUDI
A6 SPORTBACK E-TRON
(2025) - POWER TRAIN
Apr 10, 2026
Incident date: Dec 4, 2025
vehicle lost power on highway with my sons family in the car. Vehicle was towed to dealer from which it was purchased . outcome was the motor failed and a remedy could be months out with gm only offering a 35/a day rental from enterprise which no vehicle that compares can be rented at that cost.
AUDI
A6 SPORTBACK E-TRON
(2025) - EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
Apr 10, 2026
Incident date: Dec 4, 2025
The contact owns a 2017 Nissan Sentra. The contact stated that the vehicle failed to start. There was no warning light illuminated. The vehicle was able to be restarted later. The vehicle was taken to the dealer, where it was diagnosed that the brake light switch had failed and needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was ... Read more
AUDI
A6 SPORTBACK E-TRON
(2025) - UNKNOWN OR OTHER
Apr 10, 2026
Incident date: Dec 4, 2025
Transmission failure. Way to common with these transmissions and touqure converters
Incident date: Apr 4, 2026
Windshield spontaneously cracked. I know it was spontaneous because the car was parked and I was near it for the full hour, nothing hit the windshield and when I got back in the car the windshield was cracked.
Incident date: Apr 9, 2026
The Kona barely wants to accelerate and stalls out while driving. Even though I recently got a oil change there’s oil consumption and the oil is black as if I never got a oil change. I took it to a hyundai dealer ship, i told them what was wrong they said it’s the timing belt. When that’s not the issue. I recently took it to a mechanic to get a third opinion and to see and fix what is wrong... Read more
Incident date: Apr 9, 2026
The Kona barely wants to accelerate and stalls out while driving. Even though I recently got a oil change there’s oil consumption and the oil is black as if I never got a oil change. I took it to a hyundai dealer ship, i told them what was wrong they said it’s the timing belt. When that’s not the issue. I recently took it to a mechanic to get a third opinion and to see and fix what is wrong... Read more
Incident date: Mar 18, 2026
The contact owns a 2016 Mazda CX-5. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the vehicle, and the message “Smart Brake Malfunction” was displayed. The vehicle was taken to an independent mechanic, where it was diagnosed with catastrophic brake caliper failure. The contact was unsure if the vehicle needed to be repaired. The vehicle ... Read more
Incident date: Mar 18, 2026
Brake Caliper because stuck or seized mid driving making braking unsafe or near impossible.
AUDI
E-TRON SPORTBACK
(2022) - UNKNOWN OR OTHER
Apr 9, 2026
Incident date: Feb 3, 2026
When the weather is warm or hot the car will drive less than a mile then cuts off but still drives. No air conditioning no radio or camera works how car shuts off but can still drive.
AUDI
E-TRON SPORTBACK
(2022) - ELECTRICAL SYSTEM
Apr 9, 2026
Incident date: Feb 3, 2026
When the weather is warm or hot the car will drive less than a mile then cuts off but still drives. No air conditioning no radio or camera works how car shuts off but can still drive.
AUDI
E-TRON SPORTBACK
(2022) - ENGINE AND ENGINE COOLING
Apr 9, 2026
Incident date: Feb 3, 2026
See attached document for complaint.
Incident date: Feb 6, 2026
I am reporting a safety-related failure involving my 2021 Volkswagen ID.4. The vehicle has experienced two separate incidents where it suddenly lost power while driving and became inoperable without warning. The first occurrence happened while I was in the middle of an intersection. The vehicle lost power and could not continue moving, creating a dangerous situation with surrounding traffic. The s... Read more
Incident date: Apr 7, 2026
I am reporting a systemic safety failure involving a 2023 Jeep Grand Cherokee sold as a "Certified Pre-Owned" (CPO) vehicle. Despite the mandatory 125-point CPO safety inspection, the vehicle was delivered with multiple safety-critical defects that should have prevented certification. Primary Safety Risks: Suspension/Stability: The vehicle exhibits vibration and instability at all speeds, result... Read more
Incident date: Apr 2, 2026
This is in addition to the first report regarding my 2022 GMC Sierra SLT with 10-Speed Transmission. I had previously filed a complaint (NHSTA Tracking# 11728418.) regarding the OnStar and Internet quitting on me. Which was the Serial Gateway Module. I had reported that I was put off many times regarding a loner vehicle so i could get back and forth to my Oncologist for treatment of Head and Neck... Read more
Crash
Incident date: Apr 2, 2026
This is in addition to the first report regarding my 2022 GMC Sierra SLT with 10-Speed Transmission. I had previously filed a complaint (NHSTA Tracking# 11728418.) regarding the OnStar and Internet quitting on me. Which was the Serial Gateway Module. I had reported that I was put off many times regarding a loner vehicle so i could get back and forth to my Oncologist for treatment of Head and Neck... Read more
Crash
Incident date: Apr 2, 2026
This is in addition to the first report regarding my 2022 GMC Sierra SLT with 10-Speed Transmission. I had previously filed a complaint (NHSTA Tracking# 11728418.) regarding the OnStar and Internet quitting on me. Which was the Serial Gateway Module. I had reported that I was put off many times regarding a loner vehicle so i could get back and forth to my Oncologist for treatment of Head and Neck... Read more
Crash
Incident date: Mar 29, 2026
7 incidents of electrical drive problem incidents 1-3car would not start despite full battery Incident 4 same thing and car went to dealer, they said know problem and they would fix it overnight by downloading new software and charge about $400 for new 12V battery Incident 5 While on freeway using cruise control card speed varied wildly I disabled cruise control and with manual throttle same prob... Read more
Crash
1 injured
Incident date: Nov 1, 2025
Bought car, it was a recall on the vehicle got it fixed then the ESC code came on, stops the car while driving & smoking from rear driver wheel, took to Hyundai was told I needed to get wheel speed sensor, CV axle & valve cover gasket replaced, got it done then it was the starter, radiator , got it fixed , then it started slowing down while driving putting the car in limp mode now I need a new eng... Read more
Incident date: Feb 2, 2026
I've never had a problem staying awake driving. I don't have this problem in my vehicles or other vehicles. Every time I drove the car. I could not stay awake. I ve driven the car about 5xs. I would fall asleep and not even realize it. Now fell asleep driving the car two nights ago. No warnings went off and I drove over one lane and off into the center medium. No lane change warnings went off. B... Read more
Crash
Incident date: Apr 1, 2026
While driving in slow, heavy highway traffic, the vehicle suffered a structural failure of the rear crossmember / rear subframe due to severe rust. This is a safety-critical structural component and part of the rear suspension mounting system. When braking, the vehicle swerved hard to the right and crossed into the shoulder. Fortunately, the vehicle was already in the right lane, which likely prev... Read more
Incident date: Apr 1, 2026
While driving in slow, heavy highway traffic, the vehicle suffered a structural failure of the rear crossmember / rear subframe due to severe rust. This is a safety-critical structural component and part of the rear suspension mounting system. When braking, the vehicle swerved hard to the right and crossed into the shoulder. Fortunately, the vehicle was already in the right lane, which likely prev... Read more
Incident date: Apr 1, 2026
This complaint is a follow-up to NHTSA complaint number 11729095. Since submitting the original complaint, the issue has continued and is now occurring while the vehicle is in motion. The vehicle is experiencing intermittent electrical and communication failures affecting multiple systems. The issue began approximately three weeks ago after completing a normal drive and has persisted since that ... Read more
Incident date: Mar 3, 2026
In heavy rain situations I get an error message stating all front active safety systems (forward collision warning, etc.) do not work. The error states to clean or clear the front sensors of the vehicle. There is nothing blocking the sensors but in heavy weather these situations become much more important. Lexus states this is normal when heavy water situations come into play. I understand for go... Read more
Incident date: Mar 3, 2026
In heavy rain situations I get an error message stating all front active safety systems (forward collision warning, etc.) do not work. The error states to clean or clear the front sensors of the vehicle. There is nothing blocking the sensors but in heavy weather these situations become much more important. Lexus states this is normal when heavy water situations come into play. I understand for go... Read more
Incident date: Mar 3, 2026
Odometer Fraud. The contact purchased a 2014 Cadillac XTS. After the purchase, the contact discovered that there was a mileage discrepancy. The vehicle was a private sale in July of 2024. At the time of purchase, the mileage was 128,000. The contact stated that while attempting to obtain an extended warranty for the vehicle, the contact was informed that the vehicle had been subjected to odometer ... Read more
Incident date: Feb 2, 2026
The vehicle is a 2020 Toyota Highlander experiencing a transmission system malfunction, specifically involving the automatic transmission and/or torque converter. Component/System Failure: The transmission produces a noticeable whining noise during acceleration and exhibits abnormal shifting behavior, including hesitation and delayed response when pressing the gas pedal. The issue appears to orig... Read more
Incident date: Jan 26, 2026
See attached document for complaint. I am writing regarding the above-referenced recall for my 2015 Ford Escape. In October 2025, I received notice of the recall related to my vehicle. However, prior to receiving this notice, in September 2025, I opted to have my local Ford Dealership replace the camera because I felt very unsafe without the feature after becoming accustomed to it. At the time of... Read more
Incident date: Mar 20, 2026
See attached document for complaint.
Incident date: Dec 25, 2025
The contact owns a 2020 Hyundai Palisade. The contact stated that while the vehicle was parked, the front driver's side seat belt and the second-row driver's side seat belt failed to latch as intended. The vehicle was taken to the dealer, and the seat belt failures were confirmed. The contact was informed that the seat belts needed to be replaced. The contact was informed that parts were not avail... Read more
Incident date: Mar 9, 2026
My drive motors keep failing (so far 3 times) and my emergency braking abruptly stops my vehicle when no true danger is present and I’m in complete control of my vehicle. Currently my vehicle has a constant shuddering while braking which doesn’t feel safe because it’s not braking properly. Audi regional and the dealership refuses to take ownership of the issue. Dealer has confirmed issue and... Read more
Incident date: Mar 9, 2026
My drive motors keep failing (so far 3 times) and my emergency braking abruptly stops my vehicle when no true danger is present and I’m in complete control of my vehicle. Currently my vehicle has a constant shuddering while braking which doesn’t feel safe because it’s not braking properly. Audi regional and the dealership refuses to take ownership of the issue. Dealer has confirmed issue and... Read more
Incident date: Mar 9, 2026
I reported problems with my truck to Beck and Masten South GMC. I was put off a number of times with ridiculous excuses. My vehicle sat in the shop for a month to get my OnStar safety equipment repaired. I also had arguments with them regarding the oil light coming on and it burning excessive amounts of oil. I was told this was normal. I know better. Also, I needed to get it back into the shop for... Read more
Incident date: Dec 25, 2025
The contact owns a 2018 Buick Cascada. The contact stated that while operating the vehicle, the check engine warning light illuminated. The vehicle was taken to the local mechanic to be diagnosed, and it was determined that the air intake valve was faulty and needed to be replaced. The vehicle was not yet repaired. The local dealer was notified of the failure. The manufacturer was not yet contacte... Read more
Incident date: Feb 20, 2026
The contact owns a 2012 Jeep Wrangler. The contact stated that while driving at 20 MPH, the check engine warning light illuminated. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The vehicle was taken to an independent mechanic, where a scan was completed, and diagnostic trouble codes for the Emissions, engine misfire, timing chain, and crank position sensor failure... Read more
Incident date: Mar 2, 2026
The 10R80 transmission has shifting shutters and loses what gear it is in and causes loss of throttle, hanging in gear and sudden downshift at road speed causing control issues. A faulty drum in transmission is to blame is my understanding and Ford is aware of this problem for model year, replacement cost is over 10,000 dollars for a poor design. Reading online forums this is a common issue Ford i... Read more
Incident date: Mar 14, 2026
The contact owns a 2023 Forest River Georgetown G7. The contact stated that while parked at the race track, the contact's daughter attempted to turn on the heating system, but it failed to turn on. A few seconds later, the heating unit suddenly caught fire. The contact immediately removed the plastic covering over the unit and put the fire out with a fire extinguisher. People nearby assisted with ... Read more
Fire
Incident date: Mar 14, 2026
The contact owns a 2023 Forest River Georgetown G7. The contact stated that while parked at the race track, the contact's daughter attempted to turn on the heating system, but it failed to turn on. A few seconds later, the heating unit suddenly caught fire. The contact immediately removed the plastic covering over the unit and put the fire out with a fire extinguisher. People nearby assisted with ... Read more
Fire