Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 16,369 complaints for AUDI
Incident date: Jan 1, 2026
My ABS module failed on my Jeep wrangler. I have talked to multiple dealerships and every single dealership has stated that this is a known issue on Jeeps and the manufacturers are well aware that there are issues with them. The dealerships have also stated there is no current fix for the ABS modules except sending them out to people who claim they can rebuild them. The majority of companies that ... Read more
Incident date: Apr 23, 2026
issue with driving between speeds of 25 to 45 mph. Believe that there is a problem with the torque converter as it feels as though it's shuttering during those speeds. speeds of 50 or higher miles per hour feel fine while driving.
Incident date: Apr 23, 2026
Component/System: Electrical system (wiring, control modules, and related software) Availability for Inspection: Yes, the vehicle is available for inspection upon request. Safety Risk: The electrical cutouts and glitching create an unpredictable and dangerous driving situation. Sudden electrical failures can affect critical systems such as power steering, braking assist, instrument cluster, and ... Read more
Incident date: Feb 27, 2026
There was an SRS Error message. The SRS system is non-functional on a vehicle with 400 miles. The dealership has attempted to fix the problem by replacing the fuse and control unit, but it appears to be a coding - programming issue. An engineering case has been opened for 2 weeks, but they have given me no notice of what or when the next step takes place.
Incident date: Apr 2, 2026
There is a recall on my 2015 GMC Yukon, that I am not the original owner of. The recall is for the brake booster and says that it expired. I have had the car checked by two different shops (both confirmed it was this), and one of them was the local GMC dealership by my house. I called to make an appointment for the recall to be fixed, to which they said they needed to order parts and it would take... Read more
Incident date: Apr 22, 2026
As I began a drive cycle, I heard a pop sound and received the “check electric vehicle system” warning associated with ICCU failure. With ICCU failure, if I had continued to drive the 12V battery would have run to zero and the car would have died completely. Vehicle goes to dealer tomorrow for confirmation.
Incident date: Apr 22, 2026
The car makes a popping noise in the steering at very low speeds. When parked the suspension pops and cracks. I took the car to Honda and they said they do not have a fix. My car is almost out of warranty and it is defective with nonresolution. The escalated the concerns kept the car for 2 weeks and still no fix for the steering rack.
Incident date: Sep 4, 2024
The vehicle listed has an unfixable defect (water valve/coolant issue) that creates a safety hazard in an electric vehicle, BMW, the manufacturer has failed to provide a remedy within a reasonable timreframe. AC Coolant valve and high voltage battery are part of the same loop which make this vehicle a safety hazard. The No fix as of today. Authorized BMW dealer feedback: ROAD TESTED WITH CUSTOM... Read more
Incident date: Sep 4, 2024
The vehicle listed has an unfixable defect (water valve/coolant issue) that creates a safety hazard in an electric vehicle, BMW, the manufacturer has failed to provide a remedy within a reasonable timreframe. AC Coolant valve and high voltage battery are part of the same loop which make this vehicle a safety hazard. The No fix as of today. Authorized BMW dealer feedback: ROAD TESTED WITH CUSTOM... Read more
Incident date: Apr 22, 2026
My infotainment screen makes a loud buzzing noise at least 3days per week, and then it shuts down and reboots itself, this happened several times while backing out of parking spots and I lost my rear view camera, also sometimes while driving on the Highway both of my blind spot monitor lights on my mirrors will come on and my truck will display BMS malfunction and this stops my adaptive Cruise and... Read more
Incident date: Mar 26, 2026
The contact owns a 2018 Chevrolet Malibu. The contact stated that on several occasions while driving at various speeds, the message "Engine Power Reduced" was displayed, and the check engine warning light was illuminated. The contact stated that after 20 minutes of consecutive driving, the vehicle drove sluggishly and lost power. The vehicle was taken to an independent mechanic, where the check en... Read more
Incident date: Apr 10, 2026
I have a 2021 TYTA RAV4 HYBRID XLE PREMIUM AWD, the driver seat is very slow moving forward and backwards twisting and preventing to fully go forward and backwards. I need to get out and in of my vehicle. So I have to move in back and forth to get out and move it forward to see over the dash board. I am concerned it makes a load noise. What if it fails to move. This is a critical danger to me... Read more
Incident date: Apr 10, 2026
The contact owns a 2017 Chevrolet Trax. The contact stated that after the vehicle sat for a while on several occasions and was then driven, there was smoke coming from the engine compartment. While driving on those occasions, there was an abnormal ticking sound coming from the engine compartment. The vehicle was taken to a dealer, and DTC: P0171 was retrieved. The vehicle was repaired, but the fai... Read more
Incident date: Apr 10, 2026
I feel like the manufacture has failed to remedy recall 25V-655 in a timely manner. Not being able to fast charge is not a workable solution for the function of the car.
Incident date: Apr 16, 2026
The contact owns a 2019 Honda Fit. The contact stated that while driving at 40 MPH, several unknown warning lights illuminated. The vehicle was taken to a dealer for a diagnostic test. The dealer retrieved DTC: P0304 (ECM Detected Repeated Misfire in Cylinder #4). The dealer linked the failure to Technical Service Bulletin: 21-007; however, the vehicle was not covered under warranty or the bulleti... Read more
Incident date: Jul 24, 2025
The contact owns a 2021 Chevrolet Blazer. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the vehicle with several unknown warning lights illuminated. The contact stated that the electronic parking brake independently activated. Additionally, the failure had occurred while the vehicle was parked. The failure was persistent. The vehicle was not... Read more
AUDI
A6
(2019) - SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT
Apr 22, 2026
Incident date: Jul 24, 2025
The traction control light, the service AWD light and the abs light are all on, the horn stopped working, the buttons on the steering wheel stopped working, the backup camera stopped working, the air in the back portion of the vehicle turns on randomly-and the temp to the back randomly adjusts on its own and the heated steering wheel control shuts off and doesn't work. I brought it in to the deale... Read more
Incident date: Jul 24, 2025
The traction control light, the service AWD light and the abs light are all on, the horn stopped working, the buttons on the steering wheel stopped working, the backup camera stopped working, the air in the back portion of the vehicle turns on randomly-and the temp to the back randomly adjusts on its own and the heated steering wheel control shuts off and doesn't work. I brought it in to the deale... Read more
Incident date: Jan 1, 2023
NHTSA COMPLAINT (VERY IMPORTANT – SAFETY FOCUSED) Subject: Safety Complaint – BMW X7 Electrical Defect and Fire Risk (VIN: [XXX] ) To the National Highway Traffic Safety Administration, I am submitting a formal safety complaint regarding a 2020 BMW X7 xDrive40i affected by Recall No. 24V-576 (Engine Starter Defect). My vehicle has experienced: •Sudden battery failure •Electrical system mal... Read more
Crash
Incident date: Jan 1, 2023
NHTSA COMPLAINT (VERY IMPORTANT – SAFETY FOCUSED) Subject: Safety Complaint – BMW X7 Electrical Defect and Fire Risk (VIN: [XXX] ) To the National Highway Traffic Safety Administration, I am submitting a formal safety complaint regarding a 2020 BMW X7 xDrive40i affected by Recall No. 24V-576 (Engine Starter Defect). My vehicle has experienced: •Sudden battery failure •Electrical system mal... Read more
Crash
Incident date: Apr 21, 2025
While driving, the truck suddenly Boggs down and gets sluggish. A message appeared once that said reduced acceleration drive with care. It is dangerous because it loses power and stalls in front of other vehicles. I took it to the dealership on Friday the 17th and they said it was the crank position sensor. They ordered the part and I took it back on Monday the 20th and they replaced the sensor. T... Read more
Incident date: Apr 21, 2025
The brake cylinder assembly and the brake booster pump assembly failed while driving, which made braking very difficult, caused the regenerative braking to stop working, and caused multiple warning lights to come on. No warning lights, messages, or other symptoms were present prior to the sudden failure. This sudden failure could have easily resulted in a crash and/or death(s). I brought the ve... Read more
Incident date: Apr 18, 2026
INCIDENT SUMMARY On April 16, 2026, at approximately 2:06 PM local time, my 2022 Tesla Model Y was traveling on a multi-lane divided roadway in the Austin/Lakeway, Texas area with Autopilot engaged. Traffic in my direction of travel was heavily congested and traveling with 32 mph. Without warning, alert, or any input from me, Autopilot commanded an uncommanded left steering maneuver. The vehicle... Read more
Crash
AUDI
Q4 SPORTBACK E-TRON
(2024) - WHEELS
Apr 20, 2026
Incident date: Apr 12, 2026
The vehicle is subject to an active safety recall (rear axle hub bolt / axle assembly). The issue has been confirmed by a dealer inspection in November 2025. Despite confirmation, no repair was performed because the dealer did not initially order the required parts. This resulted in several months of delay. After escalation to the manufacturer, a parts order was finally placed in April 2026 and m... Read more
AUDI
Q4 SPORTBACK E-TRON
(2024) - POWER TRAIN
Apr 20, 2026
Incident date: Apr 12, 2026
The vehicle is subject to an active safety recall (rear axle hub bolt / axle assembly). The issue has been confirmed by a dealer inspection in November 2025. Despite confirmation, no repair was performed because the dealer did not initially order the required parts. This resulted in several months of delay. After escalation to the manufacturer, a parts order was finally placed in April 2026 and m... Read more
Incident date: Apr 18, 2026
The contact owns a 2013 Ford Edge. The contact stated that while driving at an undisclosed speed, after being cut off by another driver, the contact attempted to make an emergency stop; however, while the brake pedal was depressed, the brake pedal went to the floorboard, extending the braking distance. The vehicle failed to stop as intended, increasing the risk of a crash. The dealer was notified ... Read more
Incident date: Mar 19, 2026
We think there’s an issue with the abs module and wheel speed sensor because we started having a problem where the brakes wouldn’t work or would stutter. The car would shake real bad it would make an awful grinding sound but normally only when trying to stop at higher speeds or long braking. The only thing that made it stop was to unplug the abs but then other parts of the car stopped working ... Read more
Incident date: Apr 19, 2026
It has been occurring ever since I purchased the truck in October 2023. I finally thought I should say something. Usually, the truck is at a complete stop. The truck can be warm or cold. As I press the accelerator down to move in the forward direction, there is a hesitation. No immediate acceleration. It lasts for at least one second before the acceleration begins. This can create a serious sa... Read more
Incident date: Dec 18, 2025
My vehicle has stop working because the engine has a crack and coolant is leaking into cylinder block. My vehicle is currently at a Ford dealership and I was directed by my warranty plan. The dealership inspected vehicle and found the issue... Ford warranty does not want to pay for the repair or recall. I would like to open and investigation Thanks
Incident date: Feb 6, 2026
Vehicle: 2022 Mercedes-Benz S580 The vehicle is experiencing a severe and violent drivetrain "jolt" or "push" during gear transitions, specifically when shifting from 5th to 6th gear at cruising speeds. On multiple occasions, the jolt was so forceful that passengers believed the vehicle had been rear-ended by another car. This behavior is unpredictable and creates a significant safety hazard, as... Read more
Incident date: Apr 17, 2026
Went to charge my vehicle in my garage on 4/15/26. When it was fully charged, I reached to disconnect the charger from the vehicle and the connector was hot to the touch; the charging hub on the vehicle was also hot, the charger had a slight plastic burning smell. I immediately tried to contact the company and learned that they had unbeknownst to me, ceased conducting operations in the US. So I ... Read more
Incident date: Apr 17, 2026
Back up camera goes blank with black screen
Crash
Incident date: Apr 2, 2026
I have a Honda 2024 CRV Hybrid. After 18 Months the rear and front brake rotors went bad. I hear a metal screach on the car wheels without using the brages. Dealer Honda states that rotors are under warranty for the first 12 Months and charging $1480 to resurface front rotors and replace rear. He is attributing this to an excessive wear and tear due to high corrosive weather in Florida. He also ad... Read more
Incident date: Apr 16, 2026
I brought this truck brand new. Had issues the first couple days of purchase that was a quick fix, but as time went on things got worse. Truck always stalling out, engine has been replaced once already due to a recall and months after the first replacement, it stalled out on me again in the middle of the freeway and I just got a call from the dealership that it needs another new engine! How is thi... Read more
Incident date: Apr 16, 2026
I brought this truck brand new. Had issues the first couple days of purchase that was a quick fix, but as time went on things got worse. Truck always stalling out, engine has been replaced once already due to a recall and months after the first replacement, it stalled out on me again in the middle of the freeway and I just got a call from the dealership that it needs another new engine! How is thi... Read more
Incident date: Apr 16, 2026
I brought this truck brand new. Had issues the first couple days of purchase that was a quick fix, but as time went on things got worse. Truck always stalling out, engine has been replaced once already due to a recall and months after the first replacement, it stalled out on me again in the middle of the freeway and I just got a call from the dealership that it needs another new engine! How is thi... Read more
Incident date: Apr 9, 2026
Choppy steering ,sticking, not smooth. Getting worse. It started when it was new . I did not know how lane departure assist worked,or felt. BUT EVEN IN THE OFF POSITION MY STEERING WAS STILL STICKY,AND CHOPPY. So I thought that this STICKY ,CHOPPY STEERING WAS NORMAL . It slowly has gotton worse , it has progressed to the point ,that I kmow that somthing is very wrong with my HON... Read more
Incident date: Apr 9, 2026
Choppy steering ,sticking, not smooth. Getting worse. It started when it was new . I did not know how lane departure assist worked,or felt. BUT EVEN IN THE OFF POSITION MY STEERING WAS STILL STICKY,AND CHOPPY. So I thought that this STICKY ,CHOPPY STEERING WAS NORMAL . It slowly has gotton worse , it has progressed to the point ,that I kmow that somthing is very wrong with my HON... Read more
Incident date: Apr 8, 2026
I have a car covered by the Theta II Settlement. Engine, fuel system. Metal shavings found in oil and oil is diluted with fuel and oil if overfilled 1 inch above full mark on dipstick upon pickup from dealership. The vehicle is available for inspection at my residence; however, it is currently grounded as a known safety hazard. The vehicle is exhibiting symptoms of imminent engine failure (audible... Read more
Incident date: Apr 8, 2026
While in Self driving the car veered into a driveway and hit a house.
Crash
Incident date: Apr 8, 2026
While in Self driving the car veered into a driveway and hit a house.
Crash
Incident date: Mar 31, 2026
8,305 miles the engine failed. Had to have it towed to the dealership. New engine on order, but on backorder and have no idea when it will come in.
Incident date: Mar 31, 2026
I am submitting this complaint regarding a 2021 Subaru Ascent that I purchased new from Herb Gordon Subaru in Maryland. The incident occurred while driving on I-95 at approximately 75 mph with my family, including children, in the vehicle. The vehicle experienced a sudden and complete powertrain failure without any prior warning indicators. This created an immediate and serious safety risk on a bu... Read more
Incident date: Apr 16, 2026
The cross pedestrian warning activates without any object there and slams on the brakes causing severe neck problems. The cruise control doesnt disengage when pressing on brake pedal causing drive to swerve to avoid crash.
1 injured
Incident date: Nov 25, 2025
They’re not replacing my car in a timely manner under the recall and they keep promising to call me and they don’t.
Incident date: Apr 10, 2026
The 10r80 transmission of this vehicle failed resulting in erratic shifting, slowing and stopping of the vehicle in traffic, having to pull over in the middle of traffic. Rapid acceleration and deceleration resulting in jolting the people in the vehicle and abrupt speed changes. This has been confirmed by a private mechanic and a rebuilt transmission purchased from local Ford dealership. The broke... Read more
Incident date: Nov 25, 2025
While driving on the highway at approximately 70 mph with a heavily loaded vehicle, my 2018 Hyundai Santa Fe Sport 2.4L suddenly lost power and entered limp mode. The check engine light flashed and diagnostic code P1326 was stored. During limp mode the engine was banging hard, almost like it was seizing and then releasing repeatedly. This is consistent with connecting rod bearing failure, not wris... Read more
Incident date: Mar 13, 2026
Subject: Safety Concern: Electronic System/BCM Failure – 2022 Honda CR-V Hybrid Vehicle Information: Year/Make/Model: 2022 Honda CR-V Hybrid VIN: [XXX] ] Approximate Mileage: [45,200] Component: Electrical System / Body Control Module (BCM) Description of Incident: On [04/13/2026], my vehicle experienced a sudden and total failure of the Body Control Module (BCM). The vehicle’s security alarm... Read more
Incident date: Apr 15, 2026
while driving, the sunroof made a loud explosion and shattered everywhere.
Incident date: Oct 31, 2025
What component or system failed or malfunctioned, and is it available for inspection upon request? My wife and daughter were both involved in a car accident. My wife was driving the speed limit (30-35 mph) when a car traveling in the opposite direction turned left into her lane, cutting her off, and causing a collision of the two vehicles. The front driver side of the Traverse contacted the other... Read more
Crash
2 injured