Showing 16,369 complaints for AUDI
Incident date: Jun 20, 2020
WHILE DRIVING ON I-20 IN TEXAS THE EPC LIGHT CAME ON, ENGINE POWER DECREASED NOTICEABLY. LIMPED OFF I-20 TO AN EXIT. WHEN I STOPPED AT THE STOPLIGHT AT END OF RAMP, ENGINE QUIT. I TRIED SEVERAL TIMES TO RESTART. NOTHING BUT SPUTTERING. FORTUNATELY, I FOUND THAT SLIGHT PRESSURE ON THE ACCELERATOR WHILE CRANKING WOULD START ENGINE. ENGINE WOULD NOT RUN BELOW 1000 RPM. VERY DANGEROUS HAVING T
... O KEEP ENGINE RUNNING WHILE NAVIGATING CITY STREETS. THIS ENGINE HAS HAD A SERIES OF RECALLS, INCLUDING AN OIL SEPARATOR FAILURE. AUDI TSB, ATTACHED, FINDS AN OIL SIEVE RESPONSIBLE FOR STARVING THE TURBOCHARGERS CAUSING MY VEHICLE TO FAIL WITHOUT WARNING ON THE FREEWAY AT 62,000 MILES. I HAVE KEPT THE FAILED PARTS INCLUDING BOTH TURBOCHARGERS, ONE WOBBLING AND THE OTHER COMPLETELY SEPARATED ON THE EXHAUST SIDE. THIS IS A CLEAR DANGER TO VEHICLE AND OCCUPANTS. THIS VERY EXPENSIVE REPAIR WARRANTS A NHTSA RECALL.Read more
Incident date: Jul 28, 2020
SIMILAR TO A COMPLAINT I READ ABOVE, I DO OFTEN HAVE CONCERNS OVER THE START/ STOP SYSTEM. WHEN THE HYBRID SYSTEM IS ACTIVE, IT'S EXTREMELY SENSITIVE IN ACTIVATING (NOT ONLY WHEN CARS ARE IN FRONT BUT ALSO PEDESTRIANS JUST WALKING BY. HOWEVER, SOMETIMES WHEN STOPPED AT A LIGHT, STOP SIGN, ETC. WHEN I PRESS THE GAS AFTER THE ENGINE REENGAGES, THE CAR OFTEN HAS A SERIOUS LAG AND DOES NOT ACCELERATE
... FOR SEVERAL SECONDS, TO THE POINT WHERE I HAVE TO WONDER IF IT'S ACTUALLY ON (IT IS) THE CONCERN IS THAT DRIVERS BEHIND ME, IF NOT EXTREMELY CAUTIOUS COULD REAR END ME. I'VE BEEN HONKED AT SEVERAL TIMES, DUE TO THIS ISSUE ON NORMAL ROADS. THANKFULLY, NO INCIDENTS OR ACCIDENTS HAVE OCCURRED, BUT I FEAR IT COULD ONLY BE A MATTER OF TIME, IF THIS PERSISTS, PARTICULARLY IN STOP AND GO HIGHWAY TRAFFIC.Read more
Incident date: Jul 28, 2020
SIMILAR TO A COMPLAINT I READ ABOVE, I DO OFTEN HAVE CONCERNS OVER THE START/ STOP SYSTEM. WHEN THE HYBRID SYSTEM IS ACTIVE, IT'S EXTREMELY SENSITIVE IN ACTIVATING (NOT ONLY WHEN CARS ARE IN FRONT BUT ALSO PEDESTRIANS JUST WALKING BY. HOWEVER, SOMETIMES WHEN STOPPED AT A LIGHT, STOP SIGN, ETC. WHEN I PRESS THE GAS AFTER THE ENGINE REENGAGES, THE CAR OFTEN HAS A SERIOUS LAG AND DOES NOT ACCELERATE
... FOR SEVERAL SECONDS, TO THE POINT WHERE I HAVE TO WONDER IF IT'S ACTUALLY ON (IT IS) THE CONCERN IS THAT DRIVERS BEHIND ME, IF NOT EXTREMELY CAUTIOUS COULD REAR END ME. I'VE BEEN HONKED AT SEVERAL TIMES, DUE TO THIS ISSUE ON NORMAL ROADS. THANKFULLY, NO INCIDENTS OR ACCIDENTS HAVE OCCURRED, BUT I FEAR IT COULD ONLY BE A MATTER OF TIME, IF THIS PERSISTS, PARTICULARLY IN STOP AND GO HIGHWAY TRAFFIC.Read more
Incident date: Nov 14, 2019
AS A RESIDENT OF OKLAHOMA I PURCHASED A 2016 AUDI A8 FROM VROOM IN NOVEMBER 2019. I PAID THEM 30,000 CASH DOWN TO INCLUDE $4025 IN SALES TAX $73.75 DEALER INVENTORY TAX $105.50 GOV LICENSE AND REGISTRATION FEES $11.00 CERT OF TITLE FEE $25.00 VEHICLE INSPECTION FEE $150.00 SOME RANDOM DOCUMENT FEE RELATED TO REGISTRATION ALL OF WHICH VROOM HAS REFUSED TO COMPLY WITH!!! IT'S GOING
... ON NINE MONTHS AND I HAVE NOT HAD ANY TYPE OF REGISTRATION, LICENSE PLATE, TEMPORARY PLATE SINCE JANUARY 2020 THAT'S VALID ON THE CAR THAT I PURCHASED FROM THIS SHADY COMPANY! I SIGNED ALL THE CONTRACTS, SENT THEN THE VIN VERIFICATION FORM AND STILL NOTHING. NOT EVEN ADDITIONAL TEMPORARY PLATES UNTIL THEY GET THEIR CRAP TOGETHER!! I'VE CALLED THEM, EMAILED THEM AND ONCE THEY RECEIVED MY PAYMENT IT'S LIKE I DIDN'T EXIST. THIS IS UNACCEPTABLE AND THIS COMPANY NEEDS TO BE HELD RESPONSIBLE. I'VE BEEN TO MY OKLAHOMA DEPARTMENT OF MOTOR VEHICLES TO SEE IF THEY COULD HELP ME FILE A COMPLAINT OR DO SOMETHING GIVE ME A LICENSE PLATE SINCE I'VE ALREADY PAID FOR TAX, TITLE & REG BUT BECAUSE THE COMPANY IS LOCATED IN TEXAS THEY CLAIM THERE IS NOTHING THAT THEY CAN DO. IF I HAD A DRIVABLE CAR I MIGHT BE ABLE TO DRIVE DOWN TO A TEXAS DMV BUT BECAUSE OF VROOMS POOR BUSINESS PRACTICES, THEFT AND FAILURE TO COMPLY WITH THEIR OWN CONTRACTS I'VE BEEN PAYING ON A CAR THAT IS USELESS TO ME. PLEASE HELP ME FORCE THIS COMPANY TO SEND ME MY PLATES AND PROSECUTE TO THE FULL EXTENT OF THE LAW. ''- VIN [XXX] COMPANY FAILING TO COMPLY WITH CONTRACT & STEALING CONSUMER MONEY: VROOM 12053 SW FRWY STAFFORD TX 77477 REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)Read more
Incident date: Jul 29, 2020
THE TURBOS ON THE CAR BOTH BROKE AT THE INTERMEDIATE SHAFT BEFORE 75,000 MILES. THE CAR WAS CRUISING ON THE FREEWAY, AND THE MOMENT I SLOWED DOWN TO TAKE THE EXIT, THE CAR LOST POWER AND SHUT DOWN. I HAD TO MAKE AN EMERGENCY STOP ON THE SIDE OF THE EXIT WITH LITTLE TO NO ROOM TO PULL OVER.
Incident date: Jul 28, 2020
I LEASED THIS 2019 AUDI Q8 IN DECEMBER 2018 FROM MY LOCAL AUDI DEALER AND IT HAS HAD SO MANY TECHNICAL ISSUES FROM THE START. I'VE HAD IT IN FOR SERVICE ISSUES 5 OR 6 TIMES. IT KEPT SHOWING THE OIL SYMBOL AND SAID THERE WAS TOO MUCH OIL AND WAS CHECKED AND THEY SAID IT WAS JUST A COMPUTER ISSUE. THEN THEY REPLACED A PART AND IT HAPPENED AGAIN NOT LONG AFTER. THEY THEN CLAIM THE REPLACEMENT PART WA
... S FAULTY. SINCE THE BEGINNING, IT HAS HAD ISSUES ACCELERATING WHEN IT IS IN THE ENERGY SAVING MODE, WHICH IS DEFAULT AND YOU HAVE TO DISABLE IT EVERY SINGLE TIME YOU USE THE CAR. THE CHECK ENGINE LINE HAS BEEN ILLUMINATED MULTIPLE TIMES AND WHEN SERVICED, THEY CLAIM IT IS SAFE TO DRIVE AND THAT AUDI IS WORKING ON A COMPUTER FIX TO THIS PROBLEM. NOW THE "DRIVE SYSTEM: MALFUNCTION! PLEASE CONTACT SERVICE" LIGHT IS CONSTANTLY ILLUMINATING AS IS THE CHECK ENGINE LIGHT (PICTURE ATTACHED). THIS IS BY FAR THE MOST EXPENSIVE CAR I HAVE EVER HAD AND IT HAS HAD MORE ISSUES THAN ANY OTHER CAR I HAVE HAD. I'M NOW VERY CONCERNED THAT I AM PUTTING MYSELF AT RISK FOR DRIVING THIS CAR.Read more
Incident date: Jul 28, 2020
I LEASED THIS 2019 AUDI Q8 IN DECEMBER 2018 FROM MY LOCAL AUDI DEALER AND IT HAS HAD SO MANY TECHNICAL ISSUES FROM THE START. I'VE HAD IT IN FOR SERVICE ISSUES 5 OR 6 TIMES. IT KEPT SHOWING THE OIL SYMBOL AND SAID THERE WAS TOO MUCH OIL AND WAS CHECKED AND THEY SAID IT WAS JUST A COMPUTER ISSUE. THEN THEY REPLACED A PART AND IT HAPPENED AGAIN NOT LONG AFTER. THEY THEN CLAIM THE REPLACEMENT PART WA
... S FAULTY. SINCE THE BEGINNING, IT HAS HAD ISSUES ACCELERATING WHEN IT IS IN THE ENERGY SAVING MODE, WHICH IS DEFAULT AND YOU HAVE TO DISABLE IT EVERY SINGLE TIME YOU USE THE CAR. THE CHECK ENGINE LINE HAS BEEN ILLUMINATED MULTIPLE TIMES AND WHEN SERVICED, THEY CLAIM IT IS SAFE TO DRIVE AND THAT AUDI IS WORKING ON A COMPUTER FIX TO THIS PROBLEM. NOW THE "DRIVE SYSTEM: MALFUNCTION! PLEASE CONTACT SERVICE" LIGHT IS CONSTANTLY ILLUMINATING AS IS THE CHECK ENGINE LIGHT (PICTURE ATTACHED). THIS IS BY FAR THE MOST EXPENSIVE CAR I HAVE EVER HAD AND IT HAS HAD MORE ISSUES THAN ANY OTHER CAR I HAVE HAD. I'M NOW VERY CONCERNED THAT I AM PUTTING MYSELF AT RISK FOR DRIVING THIS CAR.Read more
Incident date: Mar 12, 2020
I HAVE BEEN DEALING WITH AN OIL CONSUMPTION ISSUE ON MY 2015 AUDI Q5 FOR A GOOD PART OF THIS YEAR. I SERVICE MY VEHICLE REGULARLY AND OIL CONSUMPTION HAD NEVER BEEN AN ISSUE UNTIL THE ENGINE LIGHT CAME ON IN MARCH. I LIVE IN FL DURING THE WINTER MONTHS SO I TOOK THE VEHICLE TO AUDI OF MELBOURNE ON MARCH 12, 2020, ODOMETER READING 75,755. AT THAT TIME, THEY COMPLETED PART 1 OF AN OIL CONSUMPTION
... TEST AND INFORMED ME TO RETURN THE VEHICLE IF THE ENGINE LIGHT CAME ON OR I DROVE 1,000 MILES. BECAUSE OF THE CORONAVIRUS, I RETURNED TO KY AND THE SECOND PART OF THE TEST WAS COMPLETED BY AUDI OF LEXINGTON ON MARCH 31, 2020, ODOMETER READING 76,920. I WAS INFORMED THAT THE VEHICLE PASSED THE OIL CONSUMPTION TEST (NO REPORT PROVIDED) BASED ON THE PARAMETERS ESTABLISHED BY AUDI USA. I CONTINUED TO MONITOR THE OIL LEVEL, ADDING WHEN NEARING THE MINIMUM LEVEL. REALIZING THAT OIL CONSUMPTION WAS WORSENING, I CONTACTED AUDI OF LEXINGTON AND SCHEDULED A SECOND OIL CONSUMPTION TEST. PART 1 OF THAT TEST OCCURRED ON JUNE 23, 2020, ODOMETER READING 77,793. I WAS TOLD TO DRIVE THE VEHICLE UNTIL THE ENGINE LIGHT CAME ON OR I HAD DRIVEN 700 MILES. AUDI OF LEXINGTON COMPLETED PART 2 OF THE TEST ON JULY 21, 2020, ODOMETER READING 78,534, AND AGAIN THE VEHICLE PASSED WITHIN AUDI USA PARAMETERS. I BELIEVE THE OIL CONSUMPTION WAS .49 QUARTS. I PURCHASED THE CERTIFIED PRE-OWNED VEHICLE FROM AUDI OF LEXINGTON ON APRIL 18, 2015. THE CPO WARRANTY IS SET TO EXPIRE ON AUGUST 23, 2020 AND I FEAR THE ENGINE WILL FAIL SOMETIME BEFORE OR AFTER THAT DATE. I KNOW THERE IS A SERIOUS OIL BURN ISSUE THAT I HAD NEVER EXPERIENCED ON ANY OTHER VEHICLE OWNED DURING MY LIFETIME AND WHILE ACCEPTABLE TO AUDI USA, IT IS NOT ACCEPTABLE TO ME. WHILE THE OWNER'S MANUAL MENTIONS MINOR OIL CONSUMPTION, QUART PER 600 MILES, I WAS NOT DISCLOSED THAT ISSUE PRIOR TO PURCHASING THE VEHICLE.Read more
Incident date: Jul 25, 2020
THE SEAT SENSOR ON THE PASSENGER SIDE IS FAULTY, CAUSING THE AIR BAG LIGHT TO STATY ON WHILE OPERATING THE VEHICLE - THE "PRE-SENSE" LIGHT TO STAY ON - AND THE UN-BUCKLED SEAT BELT ALARM TO STAY GOING OFF. ALL WHILE OPERATING THE VEHICLE. THE BRAND DEALERSHIP SAID AIRBAG MAYNOT DEPLOY WHILE SEAT SENSOR IS MALFUCTIONING. $1200 REPAIR.
Incident date: Jul 25, 2020
THE SEAT SENSOR ON THE PASSENGER SIDE IS FAULTY, CAUSING THE AIR BAG LIGHT TO STATY ON WHILE OPERATING THE VEHICLE - THE "PRE-SENSE" LIGHT TO STAY ON - AND THE UN-BUCKLED SEAT BELT ALARM TO STAY GOING OFF. ALL WHILE OPERATING THE VEHICLE. THE BRAND DEALERSHIP SAID AIRBAG MAYNOT DEPLOY WHILE SEAT SENSOR IS MALFUCTIONING. $1200 REPAIR.
Incident date: Jul 8, 2020
TL* THE CONTACT OWNS A 2007 AUDI Q7. THE CONTACT STATED THAT AN INDEPENDENT MECHANIC WHILE PERFORMING A ROUTINE CHECK, BECAME AWARE OF FUEL LEAKING UNDERNEATH THE VEHICLE. THE MECHANIC DETERMINED THAT THE FUEL PUMP FLANGE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE CONTACT STATED THAT THERE WAS AN ABNORMAL ODOR IN THE VEHICLE WHILE DRIVING PRIOR TO THE VEHICLE BEING INSPECTED. THE VEHICLE WAS NOT
... REPAIRED. ED CARROLL PORSCHE (3003 SOUTH COLLEGE AVENUE, FORT COLLINS, CO 80525) WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 16V660000 (FUEL SYSTEM, GASOLINE) IN 2016. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 18V818000 (FUEL SYSTEM, GASOLINE) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE HOWEVER, OFFERED NO ADDITIONAL ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 121,000.Read more
Incident date: Jul 27, 2020
THE ENGINE MOUNTS ARE LEAKING AND NEED TO BE REPLACED. ONLY 65K MILES AND CAR IS 5 YEARS OLD - GARAGE KEPT.
Incident date: Jun 19, 2020
2015 AUDI Q5. CONSUMER WRITES IN REGARDS TO DEFECTIVE STEERING GEAR. *LD THE CONSUMER STATED THE STEERING GEAR BECAME DISLODGED. *JS *JS
Crash
Incident date: Jul 2, 2020
THE CAR STARTED LOSING POWER WHEN STEPPING ON THE GAS TO GO FASTER OR UP A RAMP OR MERGING INTO THE FREEWAY. I TOOK MY CAR TO THE MECHANIC I TRUST. HE CHECKED MY CAR AND STATED IT IS LOSING POWER IN THE FOURTH CYLINDER. HE DID THE SPARK PLUGS AND OTHER TESTS, I'M NOT GOOD REMEMBERING THE NAMES. STATES HE WOULD NEED TO DO A REBUILD OR REPLACEMENT OF THE ENGINE. THE CAR HAS ONLY 87,000 MILES. DOEN
... T MAKE ANY SENSE.Read more
Incident date: Jul 27, 2020
AUDI DIDN'T FINISH THEIR RECALL 20W9. THE Q5 WE HAVE HAD THE FIRST STEP DONE BUT NOT THE REST. THIS IS FROM THE TSB : AUDI WILL NOTIFY OWNERS, AND DEALERS WILL CLEAN THE PUMP FLANGE AND INSTALL A BUTYL RUBBER BAND TO PROTECT THE PUMP, FREE OF CHARGE. PARTS ARE NOT CURRENTLY AVAILABLE. INTERIM NOTICES WILL SENT IN EARLY NOVEMBER 2016. A SECOND NOTICE WILL BE SENT WHEN PARTS ARE AVAILAB
... LE. OWNERS MAY CONTACT AUDI CUSTOMER SERVICE AT 1-800-253-2834. VOLKSWAGEN'S NUMBER FOR THIS RECALL IS 20W9. OUR BACK SEAT IS FULL OF FUEL. THE PUMP CRACKED. THE LOCAL AUDI SHOP SAID THE RECALL HAS BEEN DONE, BUT AFTER I INVESTIGATED THE AUDI DEALERSHIP THAT DID THE RECALL, THEY MENTIONED ONLY A PROTECTIVE KIT WAS PUT ON.Read more
Incident date: Jul 24, 2020
I GOT THIS AUDI ETRON WITH THE SECURITY THAT I WOULD HAVE ACCESS TO 150KW CHARGING STATIONS THAT WOULD CHARGE MY CAR IN 30 MINUTES. THIS WAS A LIE AND THEY DONT EXIST ON THE EAST COAST. YOU ARE LUCKY IF YOU CAN FIND 1 NEAR BY. THE FASTEST CHARGING TIME FOR MY AUDI WHEN ITS ON 26% IS AN 1HR AND 15 MINUTES ON THE ONLY SUPERCHARGE STATTIONS THAT EXISIT WHICH ARE 50KW. THIS MEANS IF I WANT TO GO OUT O
... F STATES I CAN NOT BECAUSE IT WILL ADD AN EXTRA 5 HOURS JUST TO CHARGE THE CAR BECAUSE UNLIKE THE SALES GUY TOLD ME IT DOES NOT GIVE YOU 250 MILES BUT 204 MILES. THEY ALSO SOLD ME THE BRAND NEW VEHICLE WITH ALL 4 SAFETY HANDLES MISSING. I AM NOT COMFORTABLE DRIVING THE CARE BECAUSE IF SOMETHING AS SIMPLE AS SAFETY HANDLES WAS MISSED WHAT ELSE WAS MISSED. . I REACHED OUT TO BRYAN WHO WAS SUPPOSE TO BE HELPING ME FROM THE CUSTOMER EXPERIENCE DEPARTMENT AND HE TOLD ME THERE IS NOTHING THEY CAN DO THE CAR WORKS FINE AND THE SERVICE DEPARTMENT IS FIXING THE HANDLES. I INFORMED HIM THAT THEY DID NOT FIX OR CHECK MY CAR. THEY ONLY TOOK PICTURES. THEY ARE TRYING TO WIPE THEIR HANDS ON SELLING ME $100,000 CAR.Read more
Incident date: Jul 24, 2020
I GOT THIS AUDI ETRON WITH THE SECURITY THAT I WOULD HAVE ACCESS TO 150KW CHARGING STATIONS THAT WOULD CHARGE MY CAR IN 30 MINUTES. THIS WAS A LIE AND THEY DONT EXIST ON THE EAST COAST. YOU ARE LUCKY IF YOU CAN FIND 1 NEAR BY. THE FASTEST CHARGING TIME FOR MY AUDI WHEN ITS ON 26% IS AN 1HR AND 15 MINUTES ON THE ONLY SUPERCHARGE STATTIONS THAT EXISIT WHICH ARE 50KW. THIS MEANS IF I WANT TO GO OUT O
... F STATES I CAN NOT BECAUSE IT WILL ADD AN EXTRA 5 HOURS JUST TO CHARGE THE CAR BECAUSE UNLIKE THE SALES GUY TOLD ME IT DOES NOT GIVE YOU 250 MILES BUT 204 MILES. THEY ALSO SOLD ME THE BRAND NEW VEHICLE WITH ALL 4 SAFETY HANDLES MISSING. I AM NOT COMFORTABLE DRIVING THE CARE BECAUSE IF SOMETHING AS SIMPLE AS SAFETY HANDLES WAS MISSED WHAT ELSE WAS MISSED. . I REACHED OUT TO BRYAN WHO WAS SUPPOSE TO BE HELPING ME FROM THE CUSTOMER EXPERIENCE DEPARTMENT AND HE TOLD ME THERE IS NOTHING THEY CAN DO THE CAR WORKS FINE AND THE SERVICE DEPARTMENT IS FIXING THE HANDLES. I INFORMED HIM THAT THEY DID NOT FIX OR CHECK MY CAR. THEY ONLY TOOK PICTURES. THEY ARE TRYING TO WIPE THEIR HANDS ON SELLING ME $100,000 CAR.Read more
Incident date: Jul 16, 2020
MY CAR STALD ON ME AT A SHOPPING CENTER LOCATED ON 32ND STREET NORTH OF MCDOWELL RD IN PHOENIX,AZ. IT ANTI LOCKED ON ME AND WAS NOT ABLE TO START VEHICLE. DUE TO THIS MY CAR WAS TOWED FROM ESTABLISHMENT TO A TOW GARAGE AND IS STILL THIER. IM UNABLE TO TAKE IT OUT DUE TO I DONT HAVE THE AMOUNT TO PAY IT DUE TO I AM A SINGLE PARENT AND I DONT HAVE A JOB AT MOMENT AND I RECIEVE UNEMPLOYMENT AND THE C
... AR I STILL OWE TO CAR COMPANY CALLED SECOND CHANCE AUTO SALES LOCATED ON 34THST AND VAN BUREN IN PHOENIX ARIZONA AND FROM MY UNDRRSTANDING THIS VEHICLE HAS 3 RECALL ISSUES THAT I WASNT AWARE OF. MY VEHICLE STARTED ACTING WIERD PRIOR TO INCIDENT BUT NO MECHANIC WANTED TO LOOK AT IT AND I REQUESTED HELP FROM THE COMPANY OWN MECHANIC AND HE TOO NEVER HELPED ME OUT. I HAVE ALL INFO AND PHONE NUMBERS WHERE TO REACH COMPANY'S REGSRDS TO THIS SITUATION.Read more
Incident date: Jul 16, 2020
MY CAR STALD ON ME AT A SHOPPING CENTER LOCATED ON 32ND STREET NORTH OF MCDOWELL RD IN PHOENIX,AZ. IT ANTI LOCKED ON ME AND WAS NOT ABLE TO START VEHICLE. DUE TO THIS MY CAR WAS TOWED FROM ESTABLISHMENT TO A TOW GARAGE AND IS STILL THIER. IM UNABLE TO TAKE IT OUT DUE TO I DONT HAVE THE AMOUNT TO PAY IT DUE TO I AM A SINGLE PARENT AND I DONT HAVE A JOB AT MOMENT AND I RECIEVE UNEMPLOYMENT AND THE C
... AR I STILL OWE TO CAR COMPANY CALLED SECOND CHANCE AUTO SALES LOCATED ON 34THST AND VAN BUREN IN PHOENIX ARIZONA AND FROM MY UNDRRSTANDING THIS VEHICLE HAS 3 RECALL ISSUES THAT I WASNT AWARE OF. MY VEHICLE STARTED ACTING WIERD PRIOR TO INCIDENT BUT NO MECHANIC WANTED TO LOOK AT IT AND I REQUESTED HELP FROM THE COMPANY OWN MECHANIC AND HE TOO NEVER HELPED ME OUT. I HAVE ALL INFO AND PHONE NUMBERS WHERE TO REACH COMPANY'S REGSRDS TO THIS SITUATION.Read more
Incident date: Jul 16, 2020
MY CAR STALD ON ME AT A SHOPPING CENTER LOCATED ON 32ND STREET NORTH OF MCDOWELL RD IN PHOENIX,AZ. IT ANTI LOCKED ON ME AND WAS NOT ABLE TO START VEHICLE. DUE TO THIS MY CAR WAS TOWED FROM ESTABLISHMENT TO A TOW GARAGE AND IS STILL THIER. IM UNABLE TO TAKE IT OUT DUE TO I DONT HAVE THE AMOUNT TO PAY IT DUE TO I AM A SINGLE PARENT AND I DONT HAVE A JOB AT MOMENT AND I RECIEVE UNEMPLOYMENT AND THE C
... AR I STILL OWE TO CAR COMPANY CALLED SECOND CHANCE AUTO SALES LOCATED ON 34THST AND VAN BUREN IN PHOENIX ARIZONA AND FROM MY UNDRRSTANDING THIS VEHICLE HAS 3 RECALL ISSUES THAT I WASNT AWARE OF. MY VEHICLE STARTED ACTING WIERD PRIOR TO INCIDENT BUT NO MECHANIC WANTED TO LOOK AT IT AND I REQUESTED HELP FROM THE COMPANY OWN MECHANIC AND HE TOO NEVER HELPED ME OUT. I HAVE ALL INFO AND PHONE NUMBERS WHERE TO REACH COMPANY'S REGSRDS TO THIS SITUATION.Read more
Incident date: Jul 24, 2020
SEPT 2019 RECALL FOR AIRBAG CONNECTOR AND WIRING. REPAIRED IN OCT. SAFETY BAG WARNING LIGHT CAME ON AGAIN FOR THE SAME SEAT, THEY SAY NOW IT IS SENSOR NOT THE RECALL ITEM. THERE ARE 75 OTHER COMPLAINTS ABOUT THIS. SEEMS LIKE RECALL SHOULD HAVE REPLACED SENSOR AS WELL. NOW IT COSTS $1300 TO FIX SENSOR WHICH SHOULD HAVE BEEN DONE AT THE TIME OR AT LEAST OFFERED TO REPLACE WHEN TEHEY HAD THE RECA
... LL SEAT TORN APART TO SAVE $1K IN LABOR.Read more
Incident date: May 30, 2020
THERE'S MAJOR PROBLEMS OVERALL WITH THE ELECTRICAL SYSTEM THIS CAR. THE PARTICULAR SAFETY ISSUE I'VE HAD REQUIRING MORE THAN THREE SERVICES HAVE BEEN WITH THE FUNCTIONALITY OR LACK THEREOF OF THE WINDOWS, PARTICULARLY THE ONES IN THE FRONT. THE AUTO OPEN AND CLOSE FUNCTION ON THE CLICKER INTERMITTENTLY WORKS. SOMETIMES IT JUST STOPS WORKING AND FUNCTIONING AND YOU HAVE TO HOLD IT ALL THE WAY DOWN
... OR HOLD IT ALL THE WAY UP UNTIL IT OPENS OR CLOSES. THE SAFETY ISSUE HAS TO DO WITH WHEN THE AUTO FUNCTION DOES WORK AND YOU CLOSE THE WINDOW, IT DOESN'T MATTER IF THERE'S ANY OBSTRUCTIONS IN THE WAY OR AN ARM, IT WILL SHUT ALL THE WAY AND NOT PULL BACK OR STOP. THIS HAPPENED TO ME ON THE DRIVER'S SIDE ON TWO OCCASIONS AND MY ARM WAS CRUSHED AND I HAD TO MANUALLY PULL IT DOWN. LUCKILY IT WAS NOT TOO BAD, BUT IT WAS PAINFUL. IF IT WAS MY KIDS ARM, I WOULD BE LIVID. EVERY TIME I TOOK IT INTO SERVICE, THERE WAS SUPPOSEDLY ANOTHER/DIFFERENT PROBLEM THAT HAD TO DO WITH THE WINDOW MALFUNCTION WHICH THEY SUPPOSEDLY FIXED DURING THE SERVICE. THE LAST TIME I WENT IN THEY KEPT THE CAR FOR 2 OR 3 DAYS AND SAID THEY COULDN'T FIND ISSUES. I REFUSE TO TAKE IT BACK AND GOT THE MANAGER INVOLVED. THE MANAGER KEPT THE CAR AND PER HIS STATEMENT, NOT MINE, NEARLY FULLY DISASSEMBLED THE CAR FOR A WEEK TO TRY GETTING TO THE ROOT OF THE PROBLEM. THEY ENDED UP FINDING A FEW ISSUES SPECIFICALLY A BLOWN ELECTRICAL FUSE THAT DIRECTLY HAD TO DO WITH THE WINDOWS. AT THE END, THEY FIX WHATEVER THEY COULD FIND, BUT THEY COULD NOT FIND THE ROOT OF THE PROBLEM AS WAS POINT BLANK STATED TO ME BY THE MANAGER AND HE WAS SORRY HE COULDN'T FIND THE ROOT OF THE PROBLEM THAT CAUSED THE BURN OF THE FUSE BECAUSE AS HE SAID THEY DON'T JUST BURN OUT FOR NO REASON. THIS IS DEFINITELY A SIGNIFICANT SAFETY CONCERN AND ISSUE THAT SHOULD BE ATTENDED TO ASAP. ISSUE OCCURS WHEN DRIVING IN THE CITY AND WHEN STATIONARY.Read more
1 injured
Incident date: Jul 15, 2020
WE HAVE A NEW 2019 AUDI Q7 BOUGHT IN DECEMBER 2018 THAT HAS NOW 11900 MILES ON IT. I NOTICED A FEW DAYS AGO THAT THE FRONT TIRES ARE COMPLETELY DAMAGED, FOR NO APPARENT REASON. THE WHOLE TIRES ARE DAMAGED, NOT JUST ONE SPOT ON THE TIRE. THEY LOOK AS IF SOMEONE USED A CUTTER AND CUT THEM UP AND REMOVED BITS OF THE TIRE. IF I HAD NOT LOOKED AT THE TIRES AND SEE THE PROBLEM, I AM AFRAID THE TIRES WOU
... LD HAVE BLOWN UP AT SOME POINT.Read more
Incident date: Mar 7, 2020
DUE TO AN ACCIDENT, FRONT AIRBAG WAS DEPLOYED CAUSING A DEEP LACERATION AND A THUMB DISLOCATION TO MY RIGHT HAND ( ACCIDENT WAS ON THE LEFT SIDE AND DIDN'T HIT DRIVER DOOR ) BLOOD STAIN WAS ON THE STEERING WHEEL, ESCALATED THE ISSUE TO AUDI USA STATING THAT THE AIRBAG DEPLOYMENT CAUSED A SERIOUS INJURY THAT COULD HAVE BEEN FATAL BUT THEY SAID THAT AIRBAGS WERE DEPLOYED AS DESIGNED
Crash
1 injured
Incident date: Jul 21, 2020
I BOUGHT A 2012 AUDI A7 PRESTIGE FROM CARVANA ONLINE IN DECEMBER 2019, FEW DAYS BEFORE CHRISTMAS. AT THE END OF JANUARY, I'D AN ISSUE WITH MY CAR, WHICH NEEDED IT TO GO TO THE SHOP FOR REPAIRS. AT THE SHOP, I FOUND OUT THAT MY WHEELS WERE STAGGERED AND THAT THE VEHICLE WAS LOWERED THAN ITS ORIGINAL SPECIFICATION AND RECOMMENDATION. I CONTACTED CARVANA AND SILVERROCK, AND A CLAIM WAS INITIATED ON 0
... 2/09/2020 AT 1:58PM. I WAS TOLD TO TAKE MY VEHICLE TO A SHOP AND HAVE THEM CONTACT CUSTOMER SERVICE. FEW MONTHS LATER, I NEEDED TO DO OIL CHANGE AND PERIODIC SERVICING AT AUDI CONCORD, AND I WAS TOLD THAT THE WHEELS OF MY VEHICLE IS A HAZARD AND NEEDS TO BE SWITCHED BACK TO MANUFACTURER'S SPECIFICATION. MIND YOU, WHEN I BOUGHT MY CAR FROM CARVANA, THERE WAS NEVER A DISCLOSURE OF THE WHEELS BEEN CHANGED. CARVANA CLAIMS THEY HAVE MECHANICS WHO INSPECT EVERY CAR THEY SELL AND I'M SURE IF THAT IS TRUE, THEY KNEW ABOUT THIS AND JUST DECIDED NOT TO DISCLOSE IT TO ME, SO I COULD GO ON WITH THE VEHICLE PURCHASE. AUDI HAS STATED THAT MY WHEELS COULD FALL OFF, AMONG OTHER RISKS OF DRIVING A STAGGERED WHEEL. MY A7 IS A QUATRO AND EVERYTHING IS A SET OF 4, THAT NEEDS TO MATCH. I'VE A 3-YEAR OLD SON I DRIVE AROUND IN THE BACK SEAT. I'M SURE IF I WASN'T BLACK, THEY WOULD DISCLOSE THE DANGER OF DRIVING AROUND WITH MY FAMILY IN A CAR THE WHEELS COULD FALL OFF AND KILL US ALL. I'VE ALERTED THE DEALERSHIP AND THE WARRANTY COMPANY, AND THEY ARE NOT TRYING TO DO ANYTHING. THEY CLAIM I NEEDED A DIAGNOSIS FROM WHEN I FIRST REPORTED THE ISSUE, EVEN THOUGH I'VE SENT THEM AND UPLOADED A FILE FROM MY SERVICE ADVISOR AT AUDI, AND THE PDF CLEARLY STATES MY CLAIM. THIS IS NOT A NEW PROBLEM. THIS IS SOMETHING THAT STARTED EVEN BEFORE I GOT THE CAR. WHY CAN'T IT BE SIMPLY CORRECTED BACK TO MANUFACTURER'S SPECIFICATION?Read more
Incident date: Jul 21, 2020
I BOUGHT A 2012 AUDI A7 PRESTIGE FROM CARVANA ONLINE IN DECEMBER 2019, FEW DAYS BEFORE CHRISTMAS. AT THE END OF JANUARY, I'D AN ISSUE WITH MY CAR, WHICH NEEDED IT TO GO TO THE SHOP FOR REPAIRS. AT THE SHOP, I FOUND OUT THAT MY WHEELS WERE STAGGERED AND THAT THE VEHICLE WAS LOWERED THAN ITS ORIGINAL SPECIFICATION AND RECOMMENDATION. I CONTACTED CARVANA AND SILVERROCK, AND A CLAIM WAS INITIATED ON 0
... 2/09/2020 AT 1:58PM. I WAS TOLD TO TAKE MY VEHICLE TO A SHOP AND HAVE THEM CONTACT CUSTOMER SERVICE. FEW MONTHS LATER, I NEEDED TO DO OIL CHANGE AND PERIODIC SERVICING AT AUDI CONCORD, AND I WAS TOLD THAT THE WHEELS OF MY VEHICLE IS A HAZARD AND NEEDS TO BE SWITCHED BACK TO MANUFACTURER'S SPECIFICATION. MIND YOU, WHEN I BOUGHT MY CAR FROM CARVANA, THERE WAS NEVER A DISCLOSURE OF THE WHEELS BEEN CHANGED. CARVANA CLAIMS THEY HAVE MECHANICS WHO INSPECT EVERY CAR THEY SELL AND I'M SURE IF THAT IS TRUE, THEY KNEW ABOUT THIS AND JUST DECIDED NOT TO DISCLOSE IT TO ME, SO I COULD GO ON WITH THE VEHICLE PURCHASE. AUDI HAS STATED THAT MY WHEELS COULD FALL OFF, AMONG OTHER RISKS OF DRIVING A STAGGERED WHEEL. MY A7 IS A QUATRO AND EVERYTHING IS A SET OF 4, THAT NEEDS TO MATCH. I'VE A 3-YEAR OLD SON I DRIVE AROUND IN THE BACK SEAT. I'M SURE IF I WASN'T BLACK, THEY WOULD DISCLOSE THE DANGER OF DRIVING AROUND WITH MY FAMILY IN A CAR THE WHEELS COULD FALL OFF AND KILL US ALL. I'VE ALERTED THE DEALERSHIP AND THE WARRANTY COMPANY, AND THEY ARE NOT TRYING TO DO ANYTHING. THEY CLAIM I NEEDED A DIAGNOSIS FROM WHEN I FIRST REPORTED THE ISSUE, EVEN THOUGH I'VE SENT THEM AND UPLOADED A FILE FROM MY SERVICE ADVISOR AT AUDI, AND THE PDF CLEARLY STATES MY CLAIM. THIS IS NOT A NEW PROBLEM. THIS IS SOMETHING THAT STARTED EVEN BEFORE I GOT THE CAR. WHY CAN'T IT BE SIMPLY CORRECTED BACK TO MANUFACTURER'S SPECIFICATION?Read more
Incident date: Jul 21, 2020
I BOUGHT A 2012 AUDI A7 PRESTIGE FROM CARVANA ONLINE IN DECEMBER 2019, FEW DAYS BEFORE CHRISTMAS. AT THE END OF JANUARY, I'D AN ISSUE WITH MY CAR, WHICH NEEDED IT TO GO TO THE SHOP FOR REPAIRS. AT THE SHOP, I FOUND OUT THAT MY WHEELS WERE STAGGERED AND THAT THE VEHICLE WAS LOWERED THAN ITS ORIGINAL SPECIFICATION AND RECOMMENDATION. I CONTACTED CARVANA AND SILVERROCK, AND A CLAIM WAS INITIATED ON 0
... 2/09/2020 AT 1:58PM. I WAS TOLD TO TAKE MY VEHICLE TO A SHOP AND HAVE THEM CONTACT CUSTOMER SERVICE. FEW MONTHS LATER, I NEEDED TO DO OIL CHANGE AND PERIODIC SERVICING AT AUDI CONCORD, AND I WAS TOLD THAT THE WHEELS OF MY VEHICLE IS A HAZARD AND NEEDS TO BE SWITCHED BACK TO MANUFACTURER'S SPECIFICATION. MIND YOU, WHEN I BOUGHT MY CAR FROM CARVANA, THERE WAS NEVER A DISCLOSURE OF THE WHEELS BEEN CHANGED. CARVANA CLAIMS THEY HAVE MECHANICS WHO INSPECT EVERY CAR THEY SELL AND I'M SURE IF THAT IS TRUE, THEY KNEW ABOUT THIS AND JUST DECIDED NOT TO DISCLOSE IT TO ME, SO I COULD GO ON WITH THE VEHICLE PURCHASE. AUDI HAS STATED THAT MY WHEELS COULD FALL OFF, AMONG OTHER RISKS OF DRIVING A STAGGERED WHEEL. MY A7 IS A QUATRO AND EVERYTHING IS A SET OF 4, THAT NEEDS TO MATCH. I'VE A 3-YEAR OLD SON I DRIVE AROUND IN THE BACK SEAT. I'M SURE IF I WASN'T BLACK, THEY WOULD DISCLOSE THE DANGER OF DRIVING AROUND WITH MY FAMILY IN A CAR THE WHEELS COULD FALL OFF AND KILL US ALL. I'VE ALERTED THE DEALERSHIP AND THE WARRANTY COMPANY, AND THEY ARE NOT TRYING TO DO ANYTHING. THEY CLAIM I NEEDED A DIAGNOSIS FROM WHEN I FIRST REPORTED THE ISSUE, EVEN THOUGH I'VE SENT THEM AND UPLOADED A FILE FROM MY SERVICE ADVISOR AT AUDI, AND THE PDF CLEARLY STATES MY CLAIM. THIS IS NOT A NEW PROBLEM. THIS IS SOMETHING THAT STARTED EVEN BEFORE I GOT THE CAR. WHY CAN'T IT BE SIMPLY CORRECTED BACK TO MANUFACTURER'S SPECIFICATION?Read more
Incident date: Jul 1, 2020
THE HORN WILL NOT ACTIVATE WHEN PRESSED IN THE LOCATION OF ABOUT 3 - 6 O'CLOCK (LOWER RIGHT QUADRANT). THE DEALERSHIP SERVICE MANAGER STATED THAT THERE IS TWO SENSORS IN THIS MODELS UNIT, ONE AT AROUND 12 (TOP) AND 7 (LOWER LEFT), AND THAT THE HORN CAN ONLY EASILY ACTIVATE IF PRESSED IN EITHER THOSE LOCATIONS OR IF PRESSED IN THE CENTER.
Incident date: Jul 20, 2020
THE GLOW PLUG LIGHT CAME ON AND OFF AND THE VEHICLE COMPLETELY LOSE ACCELERATION (NO POWER) ON THE FREEWAY DURING NORMAL DRIVING. THIS IS THE SECOND TIME THAT THIS HAPPENS TO ME. THE FIRST TIME THAT IT HAPPENED IN JUNE OF 2020, THE RECALL WAS DONE ON BY AUDI DEALER ASSUMING THAT THE PROBLEM WOULD GO AWAY, BUT IT CAME BACK.
Incident date: Jul 15, 2020
MY VEHLICE WAS IN MOTION APPROACHING A STOP LIGHT. THE VEHICLE STALLED AND I LOST THE ABILITY TO STEER AND BRAKE PRESSUE WAS LOST. FORTUNATELY, I WAS GOING SLOW ENOUGH TO ENGAGE THE ELECTRONIC PARKING BRAKE TO BRING THE CAR TO THE STOP. THE CAR THEN WOULD NOT RESTART WITHOUT GIVING IT HARD GAS. IT WOULD DIE WITHIN A MINUTE OR TWO. AFTER TOWING TO THE DEALERSHIP, I WAS TOLD BOTH MY TURBOS HAD FAILE
... D AND WOULD NEED TO BE REPLACED. MY CAR ONLY HAS 52,000 MILES. THIS IS A MAJOR FAILURE FOR A VEHICLE WITH SO FEW MILES. IN ADDITION, AUDI HAS ISSUED A TSB ACKNLOWLEDGING THE ISSUE. I AM JUST FORTUNATE IT HAPPENED FOR ME AT SUCH LOW SPEEDS. I CAN'T IMAGINE BEING ON THE HIGHWAY WHEN THIS HAPPENED.Read more
Incident date: Apr 20, 2020
TL* THE CONTACT OWNS A 2015 AUDI Q5. THE CONTACT STATED THAT THERE WAS AN ABNORMALLY LOUD SOUND COMING FROM THE VEHICLE WHILE DRIVING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE DRIVER AND PASSENGER SIDE WHEEL BEARINGS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE
... OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.Read more
Incident date: Mar 27, 2020
TL* THE CONTACT OWNS A 1999 AUDI A6. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V056000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRED. NEITHER THE DEALER NOR THE MANUFACTURER WERE MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TO
... OL CONFIRMS PARTS NOT AVAILABLE.Read more
Incident date: Jun 3, 2019
WHEN THE SUNROOF RETRACTS OR CLOSES IT MAKES A LOUD NOISE (SOUNDS LIKE AN MRI MACHINE). I KEEP IT CLOSED FOR POSSIBLE GLASS CRACKING SAFETY REASONS. THIS OCCURS WHILE IDLE OR DRIVING ON ANY STREET/HIGHWAY SURFACE. AUDI THINKS ITS A MOTOR ISSUE AND IS NOT COVERED BY WARRANTY OR ANY RECALL.
Incident date: Jul 11, 2020
I HAVE CODE PO299 TURBOCHARGER/SUPERCHARGER A UNDERBOOST CONDITION. I WAS UNDER WARRANTY IN 2016 TO HAVE MY PISTONS AND RINGS REPLACED BECAUSE THE OIL CONSUMPION WAS VERY HIGH, NOW I'M BURNING MORE OIL AND I CHANGED THE DIVERTER VALVE I'M STILL COMING UP WITH P0299 CODE AND NEED TO REPLACE MY TURBO AFTER 60K MILES FROM THE PISTON AND RINGS REPLACEMENT...I THINK THIS ALL HAS TO BE PART OF THE SAME
... PROBLEM AND AUDI SHOULD REPAIR IT FOR FREE.Read more
Incident date: Jul 7, 2020
I WAS DRIVING ON THE HIGHWAY WHEN I GOT A "TRANSMISSION MALFUNCTION YOU CAN CONTINUE DRIVING" MESSAGE ON MY DISPLAY. I SCANNED THE CAR WHEN I GOT HOME AND GOT THESE ERROR MESSAGE: (DRIVE POSITION SENSOR ELECTRICAL ERROR) ' DTC P0700 (TRANSMISSION CONTROL SYSTEM MALFUNCTION) ' DTC P1758 (TERMINAL 15 VOLTAGE SUPPLY OPEN CIRCUIT) ' DTC P060A (INTERNAL CONTROL MODULE MONITORING PROCESSOR PERFORMAN
... CE) I DID SOME RESEARCH AND UNDERSTAND THERE IS A WELL KNOWN ISSUE WITH THE DSG TRANSMISSION, SPECIFICALLY WITH THE DRIVE POSITION SENSOR WHICH IS A VERY EXPENSIVE REPAIR TO HAVE DONE.Read more
Incident date: Mar 11, 2014
MY 2010 AUDI Q7 HAS A SERIOUS BRAKING ISSUE. WHEN THE ENGINE IS STARTED, IF YOU PUT THE VEHICLE INTO DRIVE, IT WILL ROLL FORWARD AND THE BRAKE WILL NOT STOP THE ROLLING. YOU MUST WAIT ROUGHLY 1 MINUTE FOR THE VEHICLE TO NOT ROLL. THE TIME IS SHORTER IN THE SUMMER, AND LONGER IN THE WINTER. THE BRAKES DO NOT WORK, AND IT IS AS IF THE COMPUTER HAS A GLITCH. I WILL DEPRESS THE BRAKE, AND THE VEH
... ICLE WILL ROLL FORWARD ABOUT 10 FEET. THIS HAPPENS IN BOTH REVERSE AND FORWARD. MY CONCERN IS THAT ONE COULD START THE CAR, IMMEDIATELY PUT IT INTO GEAR, AND HIT A PENDESTRIAN, CHILD, OR OTHER PROPERTY AND NOT BE ABLE TO STOP THE CAR UNLESS THEY INTUITIVELY KNOW TO PUT THE CAR IN NEUTRAL OR PARK, WHICH MOST DRIVERS WILL NOT DO. I AM WILLING TO SHOW THIS TO AN NHTSA REPRESENTATIVE. I BELIEVE THIS NEEDS TO BE INVESTIGATED AND AUDI NEEDS TO RECALL THESE CARS FOR A PROPER FIX. I CALLED AUDI'S NORTH AMERICAN HOTLINE TO REPORT THIS, AND THE RECEPTIONIST DID NOT PUT ME IN TOUCH WITH A MANAGER OR A SAFETY REPRESENTATIVE. SHE SAID THE CAR NEEDS TO GO TO THE SHOP AND BE REPAIRED. MY AUTO MECHANICS SAY THEY CAN'T REPAIR THIS, AND IT IS A MANUFACTURER PROBLEM. AUDI NORTH AMERICA STAFF SHOULD HAVE TAKEN MY INFORMATION, PASSED IT TO A MANAGER, AND CONTACTED ME, BUT THEY REFUSED TO, SAYING IT WAS A MECHANICAL ISSUE WITH MY VEHICLE. I HAVE NO OTHER OPTIONS BUT TO CONTACT NHTSA. I HAVE OWNED THIS CAR SINCE 2014, I FIRST NOTICED THE PROBLEM THEN, AND ADAPTED TO THIS PROBLEM. I SHOULD HAVE TOLD YOU MUCH SOONER THAN NOW. I APOLOGIZE. I KNOW HOW TO DEAL WITH THIS PROBLEM, BUT IF IT IS IN ANY OTHER AUDIS, THERE MAY BE PEDESTRIAN INJURIES OR DEATHS.Read more
Incident date: Mar 11, 2014
MY 2010 AUDI Q7 HAS A SERIOUS BRAKING ISSUE. WHEN THE ENGINE IS STARTED, IF YOU PUT THE VEHICLE INTO DRIVE, IT WILL ROLL FORWARD AND THE BRAKE WILL NOT STOP THE ROLLING. YOU MUST WAIT ROUGHLY 1 MINUTE FOR THE VEHICLE TO NOT ROLL. THE TIME IS SHORTER IN THE SUMMER, AND LONGER IN THE WINTER. THE BRAKES DO NOT WORK, AND IT IS AS IF THE COMPUTER HAS A GLITCH. I WILL DEPRESS THE BRAKE, AND THE VEH
... ICLE WILL ROLL FORWARD ABOUT 10 FEET. THIS HAPPENS IN BOTH REVERSE AND FORWARD. MY CONCERN IS THAT ONE COULD START THE CAR, IMMEDIATELY PUT IT INTO GEAR, AND HIT A PENDESTRIAN, CHILD, OR OTHER PROPERTY AND NOT BE ABLE TO STOP THE CAR UNLESS THEY INTUITIVELY KNOW TO PUT THE CAR IN NEUTRAL OR PARK, WHICH MOST DRIVERS WILL NOT DO. I AM WILLING TO SHOW THIS TO AN NHTSA REPRESENTATIVE. I BELIEVE THIS NEEDS TO BE INVESTIGATED AND AUDI NEEDS TO RECALL THESE CARS FOR A PROPER FIX. I CALLED AUDI'S NORTH AMERICAN HOTLINE TO REPORT THIS, AND THE RECEPTIONIST DID NOT PUT ME IN TOUCH WITH A MANAGER OR A SAFETY REPRESENTATIVE. SHE SAID THE CAR NEEDS TO GO TO THE SHOP AND BE REPAIRED. MY AUTO MECHANICS SAY THEY CAN'T REPAIR THIS, AND IT IS A MANUFACTURER PROBLEM. AUDI NORTH AMERICA STAFF SHOULD HAVE TAKEN MY INFORMATION, PASSED IT TO A MANAGER, AND CONTACTED ME, BUT THEY REFUSED TO, SAYING IT WAS A MECHANICAL ISSUE WITH MY VEHICLE. I HAVE NO OTHER OPTIONS BUT TO CONTACT NHTSA. I HAVE OWNED THIS CAR SINCE 2014, I FIRST NOTICED THE PROBLEM THEN, AND ADAPTED TO THIS PROBLEM. I SHOULD HAVE TOLD YOU MUCH SOONER THAN NOW. I APOLOGIZE. I KNOW HOW TO DEAL WITH THIS PROBLEM, BUT IF IT IS IN ANY OTHER AUDIS, THERE MAY BE PEDESTRIAN INJURIES OR DEATHS.Read more
Incident date: Mar 11, 2014
MY 2010 AUDI Q7 HAS A SERIOUS BRAKING ISSUE. WHEN THE ENGINE IS STARTED, IF YOU PUT THE VEHICLE INTO DRIVE, IT WILL ROLL FORWARD AND THE BRAKE WILL NOT STOP THE ROLLING. YOU MUST WAIT ROUGHLY 1 MINUTE FOR THE VEHICLE TO NOT ROLL. THE TIME IS SHORTER IN THE SUMMER, AND LONGER IN THE WINTER. THE BRAKES DO NOT WORK, AND IT IS AS IF THE COMPUTER HAS A GLITCH. I WILL DEPRESS THE BRAKE, AND THE VEH
... ICLE WILL ROLL FORWARD ABOUT 10 FEET. THIS HAPPENS IN BOTH REVERSE AND FORWARD. MY CONCERN IS THAT ONE COULD START THE CAR, IMMEDIATELY PUT IT INTO GEAR, AND HIT A PENDESTRIAN, CHILD, OR OTHER PROPERTY AND NOT BE ABLE TO STOP THE CAR UNLESS THEY INTUITIVELY KNOW TO PUT THE CAR IN NEUTRAL OR PARK, WHICH MOST DRIVERS WILL NOT DO. I AM WILLING TO SHOW THIS TO AN NHTSA REPRESENTATIVE. I BELIEVE THIS NEEDS TO BE INVESTIGATED AND AUDI NEEDS TO RECALL THESE CARS FOR A PROPER FIX. I CALLED AUDI'S NORTH AMERICAN HOTLINE TO REPORT THIS, AND THE RECEPTIONIST DID NOT PUT ME IN TOUCH WITH A MANAGER OR A SAFETY REPRESENTATIVE. SHE SAID THE CAR NEEDS TO GO TO THE SHOP AND BE REPAIRED. MY AUTO MECHANICS SAY THEY CAN'T REPAIR THIS, AND IT IS A MANUFACTURER PROBLEM. AUDI NORTH AMERICA STAFF SHOULD HAVE TAKEN MY INFORMATION, PASSED IT TO A MANAGER, AND CONTACTED ME, BUT THEY REFUSED TO, SAYING IT WAS A MECHANICAL ISSUE WITH MY VEHICLE. I HAVE NO OTHER OPTIONS BUT TO CONTACT NHTSA. I HAVE OWNED THIS CAR SINCE 2014, I FIRST NOTICED THE PROBLEM THEN, AND ADAPTED TO THIS PROBLEM. I SHOULD HAVE TOLD YOU MUCH SOONER THAN NOW. I APOLOGIZE. I KNOW HOW TO DEAL WITH THIS PROBLEM, BUT IF IT IS IN ANY OTHER AUDIS, THERE MAY BE PEDESTRIAN INJURIES OR DEATHS.Read more
Incident date: Jul 13, 2020
I HAD A STRONG GAS SMELL. I CHECKED INTERNET AND READ, 2013 AUDI A8 (VOLKSWAGEN) IS RECALLING CERTAIN 2013-2015 AUDI S8 AND A8 VEHICLES. THE FUEL SUPPLY LINE FOR THE HIGH PRESSURE FUEL PUMP MAY BECOME POROUS OVER TIME, RESULTING IN A FUEL LEAK. IT COULD CAUSE FIRE. ACTION NEED TO FIX IT: AUDI WILL NOTIFY OWNERS, AND DEALERS WILL REPLACE THE FUEL LINE, FREE OF CHARGE. WHEN I NOTIFIED FLOW AUDI IN G
... REENSBORO, NC, THEY SAID THEY WOULD NOT FIX IT. THEY TOLD ME TO CONTACT AUDI AMERICA. WHAT DO I DO?Read more
Incident date: Jun 29, 2020
WHEN ACCELERATING THE VEHICLE JERKS LIKE IT IS LOSING POWER. IT HAS DONE THIS ON BOTH THE INTERSTATE AND ON REGULAR ROADS IN MOTION. I HAVE HAD TO PULL TO THE SIDE OF THE ROAD IN FEAR THAT THE VEHICLE WILL STALL ON ME. ON SEVERAL INSTANCES I HAVE BEEN DRIVING THE VEHICLE AND SEVERAL WARNING LIGHTS SHOW UP AND THEN IT WILL NOT ACCELERATE AT ALL. THANKFULLY I HAVE BEEN ABLE TO ROLL OFF OF THE ROAD E
... ACH OF THESE TIMES. THERES NO WARNING OR ANY INDICATORS THAT COME UP PRIOR TO THE CAR COMPLETING DYING IN THE ROAD. I TOOK THE CAR TO THE DEALERSHIP AND WAS TOLD THERES SOFTWARE ISSUES BUT NOTHING THEY CAN DO FOR IT UNTIL AN UPDATE COMES OUT. I WAS TOLD TO TURN OFF THE AUTO SHUT OFF FEATURE AND IT WILL WORK OK, BUT THAT HAS NOT HELPED. THE VEHICLE IS UNSAFE TO DRIVE BECAUSE IT COULD COMPLETELY FAIL AT ANY GIVEN MOMENT WITHOUT NOTICE. AFTER FURTHER RESEARCH THIS IS A KNOWN ISSUE WITH 2020'S. IT HAS BEEN GOING ON FOR THE PAST MONTH 1/2Read more
Incident date: Jun 29, 2020
WHEN ACCELERATING THE VEHICLE JERKS LIKE IT IS LOSING POWER. IT HAS DONE THIS ON BOTH THE INTERSTATE AND ON REGULAR ROADS IN MOTION. I HAVE HAD TO PULL TO THE SIDE OF THE ROAD IN FEAR THAT THE VEHICLE WILL STALL ON ME. ON SEVERAL INSTANCES I HAVE BEEN DRIVING THE VEHICLE AND SEVERAL WARNING LIGHTS SHOW UP AND THEN IT WILL NOT ACCELERATE AT ALL. THANKFULLY I HAVE BEEN ABLE TO ROLL OFF OF THE ROAD E
... ACH OF THESE TIMES. THERES NO WARNING OR ANY INDICATORS THAT COME UP PRIOR TO THE CAR COMPLETING DYING IN THE ROAD. I TOOK THE CAR TO THE DEALERSHIP AND WAS TOLD THERES SOFTWARE ISSUES BUT NOTHING THEY CAN DO FOR IT UNTIL AN UPDATE COMES OUT. I WAS TOLD TO TURN OFF THE AUTO SHUT OFF FEATURE AND IT WILL WORK OK, BUT THAT HAS NOT HELPED. THE VEHICLE IS UNSAFE TO DRIVE BECAUSE IT COULD COMPLETELY FAIL AT ANY GIVEN MOMENT WITHOUT NOTICE. AFTER FURTHER RESEARCH THIS IS A KNOWN ISSUE WITH 2020'S. IT HAS BEEN GOING ON FOR THE PAST MONTH 1/2Read more
Incident date: Jun 29, 2020
WHEN ACCELERATING THE VEHICLE JERKS LIKE IT IS LOSING POWER. IT HAS DONE THIS ON BOTH THE INTERSTATE AND ON REGULAR ROADS IN MOTION. I HAVE HAD TO PULL TO THE SIDE OF THE ROAD IN FEAR THAT THE VEHICLE WILL STALL ON ME. ON SEVERAL INSTANCES I HAVE BEEN DRIVING THE VEHICLE AND SEVERAL WARNING LIGHTS SHOW UP AND THEN IT WILL NOT ACCELERATE AT ALL. THANKFULLY I HAVE BEEN ABLE TO ROLL OFF OF THE ROAD E
... ACH OF THESE TIMES. THERES NO WARNING OR ANY INDICATORS THAT COME UP PRIOR TO THE CAR COMPLETING DYING IN THE ROAD. I TOOK THE CAR TO THE DEALERSHIP AND WAS TOLD THERES SOFTWARE ISSUES BUT NOTHING THEY CAN DO FOR IT UNTIL AN UPDATE COMES OUT. I WAS TOLD TO TURN OFF THE AUTO SHUT OFF FEATURE AND IT WILL WORK OK, BUT THAT HAS NOT HELPED. THE VEHICLE IS UNSAFE TO DRIVE BECAUSE IT COULD COMPLETELY FAIL AT ANY GIVEN MOMENT WITHOUT NOTICE. AFTER FURTHER RESEARCH THIS IS A KNOWN ISSUE WITH 2020'S. IT HAS BEEN GOING ON FOR THE PAST MONTH 1/2Read more
Incident date: Jul 13, 2020
ACCELERATED FROM A STOP TO ABOUT 20 MPH, WHEN IT WENT INTO 2ND GEAR THE ENGINE REVVED AND SKIPPED INTO 3RD GEAR. WARNING STATED "TRANSMISSION MALFUNCTION. NO REVERSE GEAR. YOU CAN CONTINUE DRIVING." REVERSE NO LONGER WORKS. ENGINE REVS TO 5000 RPM WHEN DRIVING 20-25 MPH.
Incident date: Jul 13, 2020
ACCELERATED FROM A STOP TO ABOUT 20 MPH, WHEN IT WENT INTO 2ND GEAR THE ENGINE REVVED AND SKIPPED INTO 3RD GEAR. WARNING STATED "TRANSMISSION MALFUNCTION. NO REVERSE GEAR. YOU CAN CONTINUE DRIVING." REVERSE NO LONGER WORKS. ENGINE REVS TO 5000 RPM WHEN DRIVING 20-25 MPH.
Incident date: Jul 13, 2020
ACCELERATED FROM A STOP TO ABOUT 20 MPH, WHEN IT WENT INTO 2ND GEAR THE ENGINE REVVED AND SKIPPED INTO 3RD GEAR. WARNING STATED "TRANSMISSION MALFUNCTION. NO REVERSE GEAR. YOU CAN CONTINUE DRIVING." REVERSE NO LONGER WORKS. ENGINE REVS TO 5000 RPM WHEN DRIVING 20-25 MPH.
Incident date: Jul 10, 2020
THE CHECK ENGINE LIGHT CAME ON AND I DROVE A VERY SHORT DISTANCE TO RETURN HOME DURING WHICH ODD NOISE CAME FROM THE ENGINE. DIAGNOSTICS SHOW THAT ONE OF TWO TURBOS FAILED DUE A FAILURE OF THE LUBRICATION SYSTEM FOR THE TURBOS.
Incident date: Jun 16, 2020
THE CAR HAS ISSUES WITH PARK LOCK WILL NOT STAY LOCKED AND WILL ROLL WITHOUT THE EMERGENCY BRAKE BEING USED ALSO THE CAR HAS DSG EMERGENCY MODE COME ON WHEN GOING INTO REVERSE. THE CAR HAS TRANSMISSION FAULT CODES CLUTCH 1 STAYING OPEN THE CAR WILL NOT GO INTO REVERSE AND HAS HAD MULTIPLE TRANSMISSION FAULT CODES THE FIRST CODE WAS UNEXPECTED / IMPLAUSIBLE MECHANICAL GEAR DISENGAGEMENT
... P2711 00 [200] - THE CAR WAS THEN WORKED ON AND WHAT WAS FOUND WAS BURNED CLUTCH DISKS THE CLUTCH PACK WAS THEN REPLACED BUT NOW A CODE OF CLUTCH 1 OPENS UNINTENTIONALLY P175D 00 [072] THE CAR ALSO WILL NOT STAY PARKED WHEN LEFT IN PARK IT WILL ROLL AND COULD POSSIBLY KILL SOMEONE BECAUSE THE PARK LOCK IS NOT WORKINGRead more
Incident date: Jun 16, 2020
THE CAR HAS ISSUES WITH PARK LOCK WILL NOT STAY LOCKED AND WILL ROLL WITHOUT THE EMERGENCY BRAKE BEING USED ALSO THE CAR HAS DSG EMERGENCY MODE COME ON WHEN GOING INTO REVERSE. THE CAR HAS TRANSMISSION FAULT CODES CLUTCH 1 STAYING OPEN THE CAR WILL NOT GO INTO REVERSE AND HAS HAD MULTIPLE TRANSMISSION FAULT CODES THE FIRST CODE WAS UNEXPECTED / IMPLAUSIBLE MECHANICAL GEAR DISENGAGEMENT
... P2711 00 [200] - THE CAR WAS THEN WORKED ON AND WHAT WAS FOUND WAS BURNED CLUTCH DISKS THE CLUTCH PACK WAS THEN REPLACED BUT NOW A CODE OF CLUTCH 1 OPENS UNINTENTIONALLY P175D 00 [072] THE CAR ALSO WILL NOT STAY PARKED WHEN LEFT IN PARK IT WILL ROLL AND COULD POSSIBLY KILL SOMEONE BECAUSE THE PARK LOCK IS NOT WORKINGRead more
Incident date: Jul 10, 2020
VEHICLE CAN SUDDENLY AND WITHOUT WARNING BECOME VERY DIFFICULT TO STEER. SOMETIMES IT IS NEARLY IMPOSSIBLE TO TURN. OTHER TIMES IT ALTERNATES BETWEEN LOOSE AND STIFF, MAKING IT EXTREMELY DANGEROUS. I HAVE HAD MANY NEAR-COLLISIONS IN THIS STATE.
Incident date: Jul 8, 2020
CAR MILEAGE AS OF TODAY: 24100 AT 11000 BREAKS VIBRATED: CHANGED FRONT BREAKS AND ROTORS. AT 23800 BREAKS VIBRATED: CHANGED BACK BREAKS AND ROTORS . AT 23959 CAR STILL VIBRATES ON BREAKING: CHANGED AGAIN FRONT BREAKS AND ROTORS. AFTER REQUESTING FROM DEALERSHIP TO SEE THE NEW FRONT ROTORS AND HAVE TECHNICIAN AT AUDI MEASURE THEM THEY BOTH MEASURED AT 33.4MM AND 33.7MM. I DO NOT BREAK OR D
... RIVE CAR HARD OR A LOT. AS YOU CAN SEE IS A 2015 AND ONLY 24000 MILES ON IT. NO CITY DRIVING. I HAVE SPENT 5000$ THIS MONTH ON NEW FRONT AND BACK ROTORS AND BREAKS DUE TO VIBRATING WARPEDRead more