Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 16,369 complaints for AUDI
Incident date: May 2, 2026
The issue involves the vehicle’s drivetrain and hybrid/electronic control system, where the car suddenly jerked forward in stop-and-go traffic on the freeway as if it had been struck from behind. Immediately following this event, the vehicle would not accelerate beyond approximately 40 mph, indicating a loss of normal power. This created a significant safety risk, as the sudden jerking could hav... Read more
Incident date: Feb 6, 2026
Airbag light staying on dash and the passenger seat does not register a person sitting in it. The passage seat bag alert does not making a sound
Incident date: Feb 6, 2026
The contact stated that while in a parking lot and starting to drive, multiple warning lights illuminated including a warning saying electrical fault -car may stall in 15-20 minutes. The vehicle also emitted an audible noise. the vehicle was shut down and then restarted and all of the lights illuminated and the same message stating electrical fault illuminated. The vehicle was taken to the deal... Read more
Incident date: Feb 6, 2026
I own 2 2009 Toyota Prius. Both cars less than 175,000 miles and both have failed ABS modules. The ABS module in this vehicle is also the power brake booster. This failure can cause braking issues such as loss of braking or sudden brake application. Only known fix is replacement of the ABS brake module which requires the Toyota Techstream service computer.
Incident date: Feb 1, 2025
"Upon shifting the vehicle into the 'Drive' (D) position, the transmission produces a loud, audible striking/clunking sound. When accelerating from a stop, the transmission consistently slips and exhibits severe hesitation. Furthermore, the vehicle experiences a complete loss of power/engagement when attempting to shift into 4th gear, creating a safety hazard during higher-speed driving. These sym... Read more
Incident date: May 6, 2026
My vehicle I’ve had for 3 months and now it won’t start and it’s from a coolant leak flooding my engine. As they called it a coolant intrusion into my engine and will cost 12k to get this fixed as I need a whole new engine.
Incident date: May 6, 2026
I've submitted a safety complaint #11733895. I wanted to give an update regarding GM Goodwill Assistance, which is 10% of $10,000 transmission replacement per Chevrolet. This is a known documented transmission defect from GM manufacturing, it is a major safety issue, the car was sold to me with GM/Chevrolet knowing about this issue, but they are putting the financial burden on the consumer. Diagno... Read more
Incident date: Jan 5, 2026
Transmission is slipping. Dealer reported cluthes going out. This is a known issue with all of these cars.
Incident date: Apr 6, 2026
A power steering assist fault warning popped up on my vehicle after starting my car. It’s now extremely difficult to turn the wheel. There was no previous indication that there was an issue with the power steering.
Incident date: Apr 24, 2026
Within 24 hours of buying the vehicle back in February, the truck has not run red Lightning bulbs, electronic throttle control system Lights all started coming on that system was replaced by a certified mechanic. The system then did it again, literally, 1 day later. Now I'm not certain about the new part, which has been discontinued. It's some sort of pigtail off of that. And again the wiring pig... Read more
Incident date: May 5, 2026
While flat towing my 2022 Ford F‑350 behind a motorhome using Ford’s Neutral Tow Mode procedure, the vehicle suffered a catastrophic transmission failure. The Ford dealer documented this clearly on the service invoice: “HAPPENED WHILE THE VEHICLE WAS FLAT TOWED.” After the tow, the truck had severe slipping, delayed engagement, high RPM with no movement, and a wrench light. The dealer conf... Read more
Incident date: Mar 26, 2026
Ground strap is faulty. I have owned the vehicle for less than 2 years and am already on my 4th battery because the ground strap keeps draining it. The dealership is finally replacing the ground strap under my warranty but on several occasions I have been left essentially stranded away from home because the vehicle was acting completely fine then will randomly not start due to the faulty ground st... Read more
Incident date: Mar 26, 2026
I have a 2018 Honda Accord 1.5 sport and it had a premature head gasket failure at 78,880 miles. This is a well known issue with this engine. When I took the car in for repairs at Nalley Honda in Jonesboro Georgia the head mechanic at the location said these engines were not built right and he has seen an extreme amount of premature failures on this type of engine. He had been with Honda for 25... Read more
Incident date: Mar 26, 2026
Seatbelt unlatched. Buckle was broken. I was told it was a “mechanical issue”
Incident date: Jan 2, 2026
Coolant intrusion into one or more engine cylinders causing rough startup and coollant loss not accountable externally. A known issue and understood by Ford to be a design flaw. 2017 Ford Escape with 2.0L Ecoboost engine, 81,000 miles.
Incident date: May 1, 2019
The contact owns a 2011 Ford Fusion. The contact stated while driving at an undisclosed speed, the steering wheel failed to steer in the intended direction. In addition, the power steering failure warning light illuminated. The contact had to apply all of her strength to turn the steering wheel in the intended direction. The vehicle was driven to the contact's residence. The vehicle was not diagno... Read more
Incident date: Apr 1, 2026
Subject: Safety Complaint and Recall Concern – 2022 Nissan Rogue Engine Failure and Resulting Consumer Harm (VIN: [XXX] ) To Whom It May Concern, I am submitting this complaint to report a catastrophic engine failure involving my 2022 Nissan Rogue (VIN: [XXX] ), and to request review of potential safety and recall-related concerns. In November 2025, while I still owned and was actively financ... Read more
Incident date: Jan 2, 2026
I have 2024 Lexus TX 350 and the winshield cracked from the smallest rock and spread across the entire winshield. Seems to be a flaw in material.
Incident date: Jan 2, 2026
The steering sticks both left and right while driving. The danger of overcorrection and/or running off the road. This has not been looked at by anyone yet. I know this is a reportable defect but it's not attached to this vehicle yet. No warning lights. This was noticed within the first week of owning the vehicle (second owner).
Incident date: May 2, 2026
My car has a known issue with a piston skirt defect that can cause engine failure. Audi of America acknowledged this issue with the EA839 and only warranted an 80k mile warranty. I am outside of that warranty and in risk of catastrophic engine failure that could lead to safety issues on the road. I am worried about my safety in driving this vehicle. Audi of America refuse to cover my car as it is ... Read more
Incident date: May 3, 2026
Mechanic was checking the car and noticed subframe is rusted through underneath the plastic cladding. Audi dealers should cover this under warranty as it’s a safety issue. This happened due to poor designing.
Incident date: Apr 29, 2026
Last week 4/28/26, I purchased four Crossclimate 2 235/50R19 tires from Costco in [XXX] . Order #XXX. My question is two of the tires do not have a DOT number on the side wall. Two tires have DOT [1426] Along with [047X]. The other tires only have [047X]. No week or year of manufacture. Those tires appear to have a white powdery coating on the sidewall. I asked the technician at Costco ab... Read more
Incident date: May 1, 2026
I am reporting a safety issue involving my 2016 Audi Q5. The vehicle previously underwent recall 20Z8/20W9, which addresses fuel pump flange cracking that can cause fuel leaks and fuel vapor odors. Despite this recall repair being marked as completed, I am now experiencing a strong gasoline smell inside the cabin. This appears to be the same condition the recall was intended to fix. When I call... Read more
Incident date: Apr 13, 2026
[XXX] purchased a 2025 Audi Q6 e-tron (VIN: [XXX] ) on July 10, 2025. **Dec. 1–8, 2025 (4,236 mi):** Brought to Audi Denver with lane assist/front collision unavailable, driver profile error, and instrument cluster restarting while driving. Service Advisor Jeremy Bylsma diagnosed software issues and performed a KD2 update per TSB 2077141/4. Loaner provided. **Jan. 6, 2026 (4,773 mi):** Return... Read more
Incident date: Apr 13, 2026
[XXX] purchased a 2025 Audi Q6 e-tron (VIN: [XXX] ) on July 10, 2025. **Dec. 1–8, 2025 (4,236 mi):** Brought to Audi Denver with lane assist/front collision unavailable, driver profile error, and instrument cluster restarting while driving. Service Advisor Jeremy Bylsma diagnosed software issues and performed a KD2 update per TSB 2077141/4. Loaner provided. **Jan. 6, 2026 (4,773 mi):** Return... Read more
Incident date: Apr 13, 2026
[XXX] purchased a 2025 Audi Q6 e-tron (VIN: [XXX] ) on July 10, 2025. **Dec. 1–8, 2025 (4,236 mi):** Brought to Audi Denver with lane assist/front collision unavailable, driver profile error, and instrument cluster restarting while driving. Service Advisor Jeremy Bylsma diagnosed software issues and performed a KD2 update per TSB 2077141/4. Loaner provided. **Jan. 6, 2026 (4,773 mi):** Return... Read more
Incident date: Apr 6, 2026
I own a 2019 Audi Q8. The vehicle was in the dealership’s possession for approximately three (3) weeks for service. During that time, I was not informed of any significant mechanical concerns or issues. After retrieving the vehicle, it displayed an oil pressure warning while in operation. I immediately returned the vehicle to the dealership for evaluation. At that time, the dealership added oil... Read more
Incident date: Apr 15, 2026
At approximately 43,044 miles, my 2021 Audi A7 55 TFSI e quattro (PHEV) was diagnosed with a failed N632 coolant changeover valve — a component of the PHEV thermal management heating circuit. The vehicle has a complete, documented service history with no maintenance gaps. The N632 is an electronically controlled valve that routes coolant between the combustion and hybrid/electric circuits and is... Read more
AUDI
E-TRON SPORTBACK
(2022) - FUEL/PROPULSION SYSTEM
Apr 30, 2026
Incident date: Nov 25, 2025
A vehicle was taken to a collision repair facility following minor front-end damage. At intake, the repair facility documented visible exterior damage but did not perform or document an underbody inspection, which is necessary to assess high-voltage battery integrity in electric vehicles. After the vehicle entered teardown, the repair facility later claimed that the high-voltage battery was damag... Read more
AUDI
E-TRON SPORTBACK
(2022) - ELECTRICAL SYSTEM
Apr 30, 2026
Incident date: Nov 25, 2025
A vehicle was taken to a collision repair facility following minor front-end damage. At intake, the repair facility documented visible exterior damage but did not perform or document an underbody inspection, which is necessary to assess high-voltage battery integrity in electric vehicles. After the vehicle entered teardown, the repair facility later claimed that the high-voltage battery was damag... Read more
AUDI
E-TRON SPORTBACK
(2022) - STRUCTURE:BODY
Apr 30, 2026
Incident date: Nov 25, 2025
A vehicle was taken to a collision repair facility following minor front-end damage. At intake, the repair facility documented visible exterior damage but did not perform or document an underbody inspection, which is necessary to assess high-voltage battery integrity in electric vehicles. After the vehicle entered teardown, the repair facility later claimed that the high-voltage battery was damag... Read more
Incident date: Apr 29, 2026
While normal driving the screen infotainment system or MMI turns off and takes a few minutes to come back up. When it comes back up it does not remember the user and asks for a PIN code. This is very disruptive as it happens while driving and is not safe to drive while it is rebooting It also happens randomly and there is no pattern to it , can happen once or twice or not happen for a given drive... Read more
AUDI
A6 ALLROAD
(2025) - FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Apr 29, 2026
Incident date: Jan 10, 2026
Component/System: Windshield washer fluid monitoring system (level sensor and warning). Observed Behavior: The system provides no advance or “low level” warning. The only alert occurs when the reservoir is completely empty, with no intermediate notification of low fluid. Failure Mode / Functional Impact: Washer function is lost suddenly without prior warning. The driver is not given an oppor... Read more
AUDI
A6 ALLROAD
(2025) - FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Apr 29, 2026
Incident date: Jan 10, 2026
Component/System: Windshield washer fluid monitoring system (level sensor and warning). Observed Behavior: The system provides no advance or “low level” warning. The only alert occurs when the reservoir is completely empty, with no intermediate notification of low fluid. Failure Mode / Functional Impact: Washer function is lost suddenly without prior warning. The driver is not given an oppor... Read more
AUDI
A6 ALLROAD
(2025) - VISIBILITY/WIPER
Apr 29, 2026
Incident date: Jan 10, 2026
Component/System: Windshield washer fluid monitoring system (level sensor and warning). Observed Behavior: The system provides no advance or “low level” warning. The only alert occurs when the reservoir is completely empty, with no intermediate notification of low fluid. Failure Mode / Functional Impact: Washer function is lost suddenly without prior warning. The driver is not given an oppor... Read more
Incident date: Feb 21, 2025
Purchased a used 2022 Audi E-Tron GT with an open NHTSA safety recall for high-voltage battery fire risk (Recall 24V726 / Audi 931A). The recall remedy had not been performed at time of purchase. The selling dealer completed a pre-delivery inspection two weeks prior to sale with full knowledge of the open recall. Within 7 weeks of purchase, the vehicle entered limited performance mode (turtle mode... Read more
Incident date: Feb 21, 2025
Purchased a used 2022 Audi E-Tron GT with an open NHTSA safety recall for high-voltage battery fire risk (Recall 24V726 / Audi 931A). The recall remedy had not been performed at time of purchase. The selling dealer completed a pre-delivery inspection two weeks prior to sale with full knowledge of the open recall. Within 7 weeks of purchase, the vehicle entered limited performance mode (turtle mode... Read more
Incident date: Feb 21, 2025
Purchased a used 2022 Audi E-Tron GT with an open NHTSA safety recall for high-voltage battery fire risk (Recall 24V726 / Audi 931A). The recall remedy had not been performed at time of purchase. The selling dealer completed a pre-delivery inspection two weeks prior to sale with full knowledge of the open recall. Within 7 weeks of purchase, the vehicle entered limited performance mode (turtle mode... Read more
Incident date: Nov 19, 2025
I am reporting a safety-related defect involving my 2025 Audi vehicle. Shortly after leasing the vehicle in 09/2025, I experienced electrical and system malfunctions while driving, including warning lights, intermittent adaptive cruise control malfunctions, erratic acceleration, sputtering, and sudden braking without warning. These issues occurred during normal driving and raised safety concerns. ... Read more
Incident date: Nov 19, 2025
I am reporting a safety-related defect involving my 2025 Audi vehicle. Shortly after leasing the vehicle in 09/2025, I experienced electrical and system malfunctions while driving, including warning lights, intermittent adaptive cruise control malfunctions, erratic acceleration, sputtering, and sudden braking without warning. These issues occurred during normal driving and raised safety concerns. ... Read more
Incident date: Nov 19, 2025
I am reporting a safety-related defect involving my 2025 Audi vehicle. Shortly after leasing the vehicle in 09/2025, I experienced electrical and system malfunctions while driving, including warning lights, intermittent adaptive cruise control malfunctions, erratic acceleration, sputtering, and sudden braking without warning. These issues occurred during normal driving and raised safety concerns. ... Read more
Incident date: Apr 26, 2026
Car makes a high pitched whining noise at low speeds of approx. 10-30 mph
Incident date: Apr 26, 2026
Car jerked badly on highway when trying to accelerate. It puckered to a stop after a few hours. But started in a few mins and we got home. Mechanic suggested that fuel pressure is low. No repair done. But problem did not surface again for a little bit. Now emissions problem light has come on. This is the third time in 4 months. Once again mechanic suggested low fuel pressure and also pointed to t... Read more
Incident date: Apr 18, 2026
The display on the dashboard that includes the speedometer and other information goes completely blank. So does the heads-up display on the windshield. This could occur at the same time or individually. It may last only a few seconds or for several minutes. This has happened since I bought the car about 1.5 years ago. I've had it to the dealership and they have noted the problem but have not ... Read more
Incident date: Apr 16, 2026
My car has started breaking randomly without reason. Just a few days ago it slammed on the brakes. I was driving on the interstate and went around a bend, and my car slammed on the breaks. I. Talking from 70- 5mph in seconds. I didn't have time to do anything. Nothing in front of me, nothing on the side. The car behind me had to swerve into the median to avoid hitting me. My car almost caused ... Read more
Incident date: Apr 16, 2026
My car has started breaking randomly without reason. Just a few days ago it slammed on the brakes. I was driving on the interstate and went around a bend, and my car slammed on the breaks. I. Talking from 70- 5mph in seconds. I didn't have time to do anything. Nothing in front of me, nothing on the side. The car behind me had to swerve into the median to avoid hitting me. My car almost caused ... Read more
Incident date: Apr 16, 2026
My car has started breaking randomly without reason. Just a few days ago it slammed on the brakes. I was driving on the interstate and went around a bend, and my car slammed on the breaks. I. Talking from 70- 5mph in seconds. I didn't have time to do anything. Nothing in front of me, nothing on the side. The car behind me had to swerve into the median to avoid hitting me. My car almost caused ... Read more
Incident date: Aug 16, 2025
While driving down the high way with the check engine light on, a message appeared on the screen and said “unable to shift soon. Service transmission immediately.” After driving a few more miles the vehicle shifted to neutral, and then as soon as I got on the shoulder of the highway and slowed to approximately 5 mph, the vehicles wheels locked up and the car jerked aggressively into park. This... Read more
Incident date: Apr 23, 2026
issue with driving between speeds of 25 to 45 mph. Believe that there is a problem with the torque converter as it feels as though it's shuttering during those speeds. speeds of 50 or higher miles per hour feel fine while driving.
Incident date: Feb 27, 2026
There was an SRS Error message. The SRS system is non-functional on a vehicle with 400 miles. The dealership has attempted to fix the problem by replacing the fuse and control unit, but it appears to be a coding - programming issue. An engineering case has been opened for 2 weeks, but they have given me no notice of what or when the next step takes place.