Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 16,369 complaints for AUDI
Incident date: Oct 23, 2021
Good morning, As of two days ago I began smelling gas when I exited my vehicle. I paid it no mind at the time since I was parked amongst other vehicles in the parking lot and this has never happened before or at least since I owned the vehicle. I placed a card board box under the vehicle just to sense if it was my vehicle and have a sense of security that I had nothing to worry about. The next day... Read more
Incident date: Mar 21, 2021
Airbags have had a recall since March 2021.
Incident date: Oct 25, 2021
Car has 50k miles on it and was told by the dealer the water pump needs to be replaced!
Incident date: Oct 15, 2021
This vehicles Water Pump has failed and has been replaced 3 times in the last 3 years. I fear for the safety of the vehicle. We've received numerous correspondence regarding class actions suits and such for cooling system issues.
Incident date: Oct 22, 2021
please see prior form submission re transmission...please confirm receipt of earlier entry.
Incident date: Oct 22, 2021
DSG transmission will abruptly shift down to first gear and would not respond in any other gear. The shift indicator in the dashboard will light up and blink and the check engine light will come on. There are no warnings before this happens and it will happen at random times. It has happen in separate occasions while traveling at different speeds. When this happens while traveling it creates a dra... Read more
Incident date: Oct 22, 2021
DSG transmission will abruptly shift down to first gear and would not respond in any other gear. The shift indicator in the dashboard will light up and blink and the check engine light will come on. There are no warnings before this happens and it will happen at random times. It has happen in separate occasions while traveling at different speeds. When this happens while traveling it creates a dra... Read more
Incident date: Oct 15, 2021
The vehicle has frequent intermittent failure of the airbag systems, safety systems, and blind spot monitoring systems. I receive frequent "Safety system: malfunction! See owner's manual." as-well as "Audi pre sense: currently restricted. See owner's manual." messages appear on my dashboard. I have contacted Audi Service departments numerous times and have been told that they wont take a look at t... Read more
Incident date: Oct 15, 2021
The vehicle has frequent intermittent failure of the airbag systems, safety systems, and blind spot monitoring systems. I receive frequent "Safety system: malfunction! See owner's manual." as-well as "Audi pre sense: currently restricted. See owner's manual." messages appear on my dashboard. I have contacted Audi Service departments numerous times and have been told that they wont take a look at t... Read more
Incident date: Oct 15, 2021
The vehicle has frequent intermittent failure of the airbag systems, safety systems, and blind spot monitoring systems. I receive frequent "Safety system: malfunction! See owner's manual." as-well as "Audi pre sense: currently restricted. See owner's manual." messages appear on my dashboard. I have contacted Audi Service departments numerous times and have been told that they wont take a look at t... Read more
AUDI
A3 CABRIOLET
(2016) - FUEL SYSTEM, GASOLINE
Oct 19, 2021
Incident date: Oct 10, 2021
The contact owns a 2016 Audi A3. The contact stated while driving 40 MPH, he started to smell gasoline fumes inside the vehicle. The contact stated that there was no warning light illuminated. The contact was able to drive to a nearby gas station and noticed a fuel leak. The contact was able to drive to his destination. The contact stated he replaced the fuel cap and evaporator air filter, the fue... Read more
Incident date: Oct 11, 2021
main water pump failure at 45 K witout any leaks or warning signs . confirmed by independent repair shop . spoked with other shops and its seams like common almoust guaranteed failure because of use plastic parts inside pump unit . average pump life span 15 - 40 .000 miles . cost to repair 1200 $ and week that took to get parts
Incident date: Aug 20, 2021
2013 Audi A4 with a 2.0 turbo engine approximately 62.5K miles and up to date with all services. I was driving on the highway at highway speeds when the engine suddenly started to misfire with a partial loss of power making the car difficult to steer. At that time the check engine light was not illuminated. I was able to get off the highway and drive home about 2 miles away from when the misfi... Read more
Incident date: Aug 20, 2021
2013 Audi A4 with a 2.0 turbo engine approximately 62.5K miles and up to date with all services. I was driving on the highway at highway speeds when the engine suddenly started to misfire with a partial loss of power making the car difficult to steer. At that time the check engine light was not illuminated. I was able to get off the highway and drive home about 2 miles away from when the misfi... Read more
Incident date: Aug 20, 2021
2013 Audi A4 with a 2.0 turbo engine approximately 62.5K miles and up to date with all services. I was driving on the highway at highway speeds when the engine suddenly started to misfire with a partial loss of power making the car difficult to steer. At that time the check engine light was not illuminated. I was able to get off the highway and drive home about 2 miles away from when the misfi... Read more
Incident date: Oct 11, 2021
While driving on the road, multiple warning and error messages suddenly appeared on dashboard. Entire car shut down in very short time left no time for driver to safely pull over. The car cannot move in the middle of the road and put the driver, passengers and surrounding vehicles at risk. The car was towed to a dealer and they confirmed the gate way module under rear seat is wet and shorted.
Incident date: Oct 11, 2021
While driving on the road, multiple warning and error messages suddenly appeared on dashboard. Entire car shut down in very short time left no time for driver to safely pull over. The car cannot move in the middle of the road and put the driver, passengers and surrounding vehicles at risk. The car was towed to a dealer and they confirmed the gate way module under rear seat is wet and shorted.
Incident date: Oct 11, 2021
While driving on the road, multiple warning and error messages suddenly appeared on dashboard. Entire car shut down in very short time left no time for driver to safely pull over. The car cannot move in the middle of the road and put the driver, passengers and surrounding vehicles at risk. The car was towed to a dealer and they confirmed the gate way module under rear seat is wet and shorted.
Incident date: Oct 13, 2021
Tire size is 225/40R18XL Driving east on US Highway 64 from Washington, NC to Raleigh, NC the low pressure alarm for passenger rear tire went off. 15-20 minutes later the tire blew out. We stopped to change to our spare and found that the inner side wall was blown out. This is the second tire in two months to do this.
Incident date: Jul 27, 2021
The contact owns a 2010 Audi A4. The contact stated that while driving at an undisclosed speed, the vehicle stalled without warning. The vehicle was towed to the local dealer who determined that the timing chain tensioner needed to be replaced. The vehicle was repaired. The vehicle was taken to an independent mechanic who informed the contact that there was low compression in the engine. The manuf... Read more
AUDI
A3 CABRIOLET
(2016) - AIR BAGS
Oct 13, 2021
Incident date: Mar 30, 2021
The contact owns a 2016 Audi A3. The contact received notification of NHTSA Campaign Number: 21V198000 (Air Bags) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the passenger’s side air bag warning light was illuminated. The dealer and manufacturer were n... Read more
Incident date: Oct 12, 2021
I was sold a vehicle with a manufacturer recall that I was ensured was no big deal and would be fixed but there isn't currently a solution for the recall on the vehicle. The recall was issued in March of 2021 and it is now September 2021. I should have not been sold a faulty vehicle especially one with no foreseeable solution to the recall.
Incident date: Aug 1, 2020
Vehicle is giving me a warning that the marker lights are not working. Dealership verifed that they are working, and have no issue. They are unable to clear warning unless they disabled the market lights. Warning keeps popping up ever so often on my dashboard becoming a distraction while driving.
Incident date: Jul 11, 2020
While driving in city traffic, the car went into limp mode with some new lights on the dashboard. Before I could get to a safe place, it completely died and almost caused an accident. I was stuck until I had help pushing the car off the road. Upon reading the OBDII computer codes and then confirming with a professional mechanic, both turbos had blown. There was little warning, and no time to h... Read more
Incident date: Oct 11, 2021
Audi issued a recall in March 2020. Seven months later, they still say that they have no solution. This is a major passenger safety issue and could result in serious injury or death. Seven months with no solution should not be accepted by NHTSA and we request that you take further enforcement action with Audi to achieve a fix quickly. They do not appear to feel pressure to act and issuing a reca... Read more
Incident date: Oct 5, 2021
As I was driving down the freeway, I heard a loud boom/explosion sound. I was instantly covered in glass, as my sunroof had exploded. I was not driving under an overpass, and there was no truck throwing rocks around me. Upon inspection, the remaining glass around the hole in the sunroof was pointed upward, showing that the glass exploded up, rather than something breaking down into the sunroof.... Read more
Incident date: Oct 9, 2021
The car informed me the passenger airbag is turned off. This recall was first noticed 7 months ago. Surely that’s enough time for Audi to come up with a fix? If the fix is going to be expensive (new seats and sensors) then that sucks for Audi. But what about the tens of thousands of us driving without airbags while Audi “investigates” for 7 months?
Incident date: Jul 8, 2021
My ACC is not working - I bought the car like that, and the dealer knew about it but did not tell me about it and bought the case as is... I did everything to try to fix it and changed the parts but still not working.
Incident date: Sep 21, 2021
I was driving when the rear of my car began vibrating, then fishtailing and I lost control and hit a curb resulting in mostly forward damage. In reviewing the Preliminary Estimate from the auto-shop and insurance adjuster, there was quite a bit of damage to the Rear Suspension including a broken Trailing arm lock nut, washer, and bolt, as well as the Protector lining, lower control arm, its lock n... Read more
Crash
Incident date: Sep 21, 2021
I was driving when the rear of my car began vibrating, then fishtailing and I lost control and hit a curb resulting in mostly forward damage. In reviewing the Preliminary Estimate from the auto-shop and insurance adjuster, there was quite a bit of damage to the Rear Suspension including a broken Trailing arm lock nut, washer, and bolt, as well as the Protector lining, lower control arm, its lock n... Read more
Crash
Incident date: Sep 21, 2021
I was driving when the rear of my car began vibrating, then fishtailing and I lost control and hit a curb resulting in mostly forward damage. In reviewing the Preliminary Estimate from the auto-shop and insurance adjuster, there was quite a bit of damage to the Rear Suspension including a broken Trailing arm lock nut, washer, and bolt, as well as the Protector lining, lower control arm, its lock n... Read more
Crash
Incident date: Aug 15, 2021
The contact owns a 2021 Audi Q5. The contact stated that while she was driving 65-70 MPH, the warning message "Transmission Engine Failure" appeared on the instrument panel. The vehicle inadvertently stalled while attempting to veer to the side of the road. The contact stated she was able to restart the vehicle after several attempts however, the vehicle was towed to her residence. The dealer was ... Read more
Incident date: Aug 15, 2021
The contact owns a 2021 Audi Q5. The contact stated that while she was driving 65-70 MPH, the warning message "Transmission Engine Failure" appeared on the instrument panel. The vehicle inadvertently stalled while attempting to veer to the side of the road. The contact stated she was able to restart the vehicle after several attempts however, the vehicle was towed to her residence. The dealer was ... Read more
Incident date: Aug 15, 2021
The contact owns a 2021 Audi Q5. The contact stated that while she was driving 65-70 MPH, the warning message "Transmission Engine Failure" appeared on the instrument panel. The vehicle inadvertently stalled while attempting to veer to the side of the road. The contact stated she was able to restart the vehicle after several attempts however, the vehicle was towed to her residence. The dealer was ... Read more
AUDI
A3 CABRIOLET
(2017) - SEAT BELTS
Oct 8, 2021
Incident date: Oct 2, 2019
The contact owns a 2017 Audi A3. The contact stated that the front driver’s side seat belt buckle locking mechanism malfunctioned, and the seat belt could not be securely latched. The vehicle was taken to the local dealer who diagnosed that the seat belt needed to be replaced. The failure was not yet repaired. The manufacturer was not yet notified of the failure. The failure mileage was 65,000.
Incident date: Aug 23, 2021
The contact owns a 2017 Audi Q7. The contact stated that while at a traffic light a second vehicle traveling at a high rate of speed crashed into the rear of the vehicle causing the vehicle to crash into the rear of a third vehicle located ahead. During the incident, the front of the vehicle was severely damaged but the air bags did not deploy. The driver and front passenger both sustained fractur... Read more
Crash
3 injured
Incident date: Oct 4, 2021
The coolant light came on after I replaced coil packs and I stopped to look wasn't leaking anywhere. Drove to work and it caught on fire due to overheating I guess not really sure. I was driving a car on fire down a highway and didn't even know it. I stopped to take a left turn into work and smoke stared billowing out and around the entire car. Other drivers couldn't see me or nothing I could have... Read more
Fire
Incident date: Oct 4, 2021
The coolant light came on after I replaced coil packs and I stopped to look wasn't leaking anywhere. Drove to work and it caught on fire due to overheating I guess not really sure. I was driving a car on fire down a highway and didn't even know it. I stopped to take a left turn into work and smoke stared billowing out and around the entire car. Other drivers couldn't see me or nothing I could have... Read more
Fire
Incident date: Oct 4, 2021
The coolant light came on after I replaced coil packs and I stopped to look wasn't leaking anywhere. Drove to work and it caught on fire due to overheating I guess not really sure. I was driving a car on fire down a highway and didn't even know it. I stopped to take a left turn into work and smoke stared billowing out and around the entire car. Other drivers couldn't see me or nothing I could have... Read more
Fire
Incident date: Aug 23, 2021
8/23/2021-I was slowing down at a red light and getting ready to stop but the light turned green and so high pushed on the gas to go before I got to a full stop. The battery warning light came on so I turned around to go back home can you swap cars. My fiancé had to go to work that day and took the vehicle. On his way back going 60 mph on the highway, The power to the vehicle shut down and he was... Read more
Incident date: Aug 23, 2021
8/23/2021-I was slowing down at a red light and getting ready to stop but the light turned green and so high pushed on the gas to go before I got to a full stop. The battery warning light came on so I turned around to go back home can you swap cars. My fiancé had to go to work that day and took the vehicle. On his way back going 60 mph on the highway, The power to the vehicle shut down and he was... Read more
Incident date: Aug 23, 2021
8/23/2021-I was slowing down at a red light and getting ready to stop but the light turned green and so high pushed on the gas to go before I got to a full stop. The battery warning light came on so I turned around to go back home can you swap cars. My fiancé had to go to work that day and took the vehicle. On his way back going 60 mph on the highway, The power to the vehicle shut down and he was... Read more
Incident date: Oct 5, 2006
The contact owned a 1998 Audi A4. The contact stated that while driving at 35-40 MPH with his 12-year-old son sitting in the passenger seat, he crashed into another vehicle. The air bags failed to deploy. There were no warning lights illuminated. The contact did not sustain any injuries, however, his son sustained a broken rib and was transported to the hospital. A police report was filed. The veh... Read more
Crash
1 injured
Incident date: Sep 23, 2021
Due to this oil sceen being clogged, the turbos were starved for oil and subsequently failed. There was no warning for this and oil was changed regularly per the service manual. I was stranded 80 miles from home. The car began running poorly and then would not run at all. There is a service bulletin on the problem but Audi of America has not yet done anything about my repairs.
Incident date: Sep 17, 2021
1st occurrence(9/17/21): While traveling the power steering failed. I stopped roadside to check to make sure there were no issues with tires. I resumed traveling and found steering to be stiff and over steer(feeling as if the wheels tilted) when turning left or right. After stopping for approximately 20 minutes I returned to my vehicle to resume my trip. The stirring operated normally. 2nd occurr... Read more
Incident date: Oct 2, 2021
The manufacturer has yet to find a remedy for hmmmmm cars recall.
Incident date: Sep 25, 2021
[XXX] Mobile: [XXX] October 1, 2021 Audi Motor Sales USA, Inc. Re: Assurant Warranty Claim Number: [XXX] Dear Sir/Madam: I am writing to you in hopes of finding a swift and satisfactory resolution since my Audi dealership-issued extended warranty claim is not being honored despite repeated efforts to resolve the issue. Incident: On Saturday, September 25, I was driving on Route 42 when a pebb... Read more
Incident date: Sep 10, 2021
The contact owns a 2016 Audi A6. The contact stated the emergency lights were illuminated. The vehicle loss coolant and overheated. The stop immediately message was displayed. The vehicle was taken to an independent mechanic who stated that the engine coolant housing assembly needed to be replaced. The vehicle was repaired. The local dealer was not contacted. The manufacturer was notified and re... Read more
Incident date: Sep 10, 2021
The contact owns a 2016 Audi A6. The contact stated the emergency lights were illuminated. The vehicle loss coolant and overheated. The stop immediately message was displayed. The vehicle was taken to an independent mechanic who stated that the engine coolant housing assembly needed to be replaced. The vehicle was repaired. The local dealer was not contacted. The manufacturer was notified and re... Read more
Incident date: Sep 10, 2021
The contact owns a 2016 Audi A6. The contact stated the emergency lights were illuminated. The vehicle loss coolant and overheated. The stop immediately message was displayed. The vehicle was taken to an independent mechanic who stated that the engine coolant housing assembly needed to be replaced. The vehicle was repaired. The local dealer was not contacted. The manufacturer was notified and re... Read more