Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 16,369 complaints for AUDI
Incident date: Jan 15, 2026
Dear NHTSA, I would like to submit a safety complaint regarding my 2026 Volvo XC60 Ultra, purchased new and currently with approximately 5,939 miles. I am submitting this complaint because I have experienced repeated vehicle behaviors that I believe may have safety implications and have significantly affected my confidence in the vehicle. The concerns include: Brake behavior concern I have exp... Read more
Incident date: May 17, 2026
Am having issues with my 22 Ram 1500 limited 4x4 with the 5.7 HEMI MDS. there are issues with this engine since 2009. The MDS lifters and cam shaft do not get enough oil. They already replaced the cam shaft and oil pan pickup. Now they have my truck for over 3 weeks to replace the engine. The only problem is that they are replacing it with the same one and hoping again that nothing goes wrong. Ca... Read more
Incident date: Apr 9, 2026
Parasitic drain on battery. Can be available for inspection upon request.
Incident date: May 17, 2026
Windshield randomly cracked without any rocks or contact of any kind. I’ve had the car less than a month.
Incident date: May 11, 2026
My 2022 GMC Yukon XL with the 6.2L L87 engine was previously subject to NHTSA Recall 25V-274 / GM Recall N252494000 for L87 engine loss of propulsion. The recall was closed by the dealer as “PicoScope Inspection — Engine Passed / Update Engine Oil Type,” with the oil/cap/filter remedy. The vehicle was later brought back to the dealer for engine noise/knocking, check-engine light, and engine... Read more
Incident date: May 11, 2026
My 2022 GMC Yukon XL with the 6.2L L87 engine was previously subject to NHTSA Recall 25V-274 / GM Recall N252494000 for L87 engine loss of propulsion. The recall was closed by the dealer as “PicoScope Inspection — Engine Passed / Update Engine Oil Type,” with the oil/cap/filter remedy. The vehicle was later brought back to the dealer for engine noise/knocking, check-engine light, and engine... Read more
Incident date: May 11, 2026
My 2022 Pacifica Hybrid has experienced a total loss of motor propulsion THREE times in the last 8 days at highway (or near-highway) speeds. The car issued a warning to "Stop Safely Vehicle will Shut Off Soon" and had a turtle light appear along with a check engine light and I experienced no power going to the wheels on the highway. This included TWO incidents after a recall repair that was comp... Read more
Incident date: May 6, 2026
What component failed: The rear plastic trim on my 2023 Toyota Prius cracked without any impact, accident, or external cause. The component is still on the vehicle and available for inspection upon request. Safety risk: While this is primarily a structural/cosmetic defect, cracking plastic trim that was not caused by the owner suggests a broader manufacturing quality issue. If this type of failure... Read more
Incident date: May 13, 2026
While driving my 2013 Chevrolet Malibu (2.5L), I experienced a sudden and severe failure of the braking system. [Insert exactly what happened here—for example: 'The brake pedal suddenly went completely to the floor,' 'The brakes unexpectedly locked up,' 'The vehicle experienced a sudden loss of braking power,' or 'The brake warning lights illuminated right as the brakes failed']. This occurred w... Read more
Incident date: May 14, 2026
The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number 25V695000 (Back Over Prevention);however, the part to do the recall repair was not yet available. The local dealer was/was not contacted but the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufac... Read more
Incident date: Feb 3, 2026
The contact owns a 2022 Chevrolet Suburban. The contact stated that the vehicle was taken to the local dealer for painting services. Upon retrieval of the vehicle, the service drive assist message was displayed. The doors failed to lock. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. Additionally, the contact contacted a lawyer. The failu... Read more
Incident date: Feb 3, 2026
I was driving home from work late at night in December 2025. A Signal came on that said pull to safety or something like that and then I lost power steering and brake control and my entire dash in my vehicle went pitch black. I was in the middle lane on route 290 and I was very lucky not to hit any other vehicles, but it was incredibly scary because I had no control of my vehicle and there were ... Read more
Incident date: May 15, 2026
Truck began scrolling warnings that pre-collision braking, hill start assist, forward collision, adaptive cruise control, and more were all not working. Alerts came out of no where while driving on highway and continued every 30 min to hour of drive time. Cruise control was disabled with this failure. Diagnosed with faulty steering-rack. This has been recalled on other 2022 Ford Broncos, but f... Read more
Incident date: May 16, 2026
Vehicle: 2016 Ford Explorer 2WD V6-3.5L VIN: [XXX] rchase: January 20, 2026 Odometer at Purchase: 70,929 miles (fraudulent — true mileage approximately 123,779 miles) Dealer: Drive Time Car Sales Company LLC, DBA Drive Time, 8805 E Adamo Dr, Tampa, FL 33619-3525 Narrative — Copy and Paste Into NHTSA Online Form: On January 20, 2026, I purchased a 2016 Ford Explorer 2WD V6-3.5L (VIN: [XXX] ) fr... Read more
Incident date: May 16, 2026
Engine light came on, breaking light, abs
Incident date: May 16, 2026
Engine light came on, breaking light, abs
Incident date: Mar 10, 2026
When adjusting the temperature in the car with the dial, it does not respond correctly. It either jumps up or down by multiple degrees. This causes to take your eyes off the road to try to adjust the temperature. No warning lights came on and pushing lighter or harder on the dial does NOT fix it. Only driver side is currently having this issue.
Incident date: Mar 10, 2026
All lights came on the dashboard including the check engine light and I could not accelerate. I had to pull over and turn car off and on to get it to accelerate. It poses a very serious threat as you can not accelerate at all and can be rearended. Kia has fixed the throttle twice and have told me 2 other times they can not replicate the issue. It clears out by the time I am able to bring it to the... Read more
Incident date: Apr 7, 2026
ICCU failure, a well known issue with these cars.
Incident date: Apr 7, 2026
My car started blinking the Check engine light when I am going 40-50 mph. Got the vehicle scanned and the code showed “misfire cylinder 4” so i replaced the spark plugs and the coil on cylinder 4. Vehicle ran fine for about 3 weeks. Same issue happened again. I did research and found that alot of honda vehicles with the 1.5 turbo has had head gasket issues. I took it to a mechanic and got it d... Read more
Incident date: Apr 7, 2026
Accelerating to merge onto the highway the accelerator pedal got stuck under the all weather mat (provided and installed by the manufacturer). When I took my foot off the pedal the vehicle continued to accelerate. I had to break against the force of the motor trying to accelerate until I was going slow enough for the car to allow me to put it into park.
Incident date: May 13, 2026
My 2016 Lincoln MKC with a 2.0L EcoBoost engine experienced coolant intrusion into cylinder 3, leading to engine misfire and check engine light to turn on. The dealership confirmed the issue for $176.55 and recommended a full long block engine replacement, estimated at over $11,000. This failure occurred at 98,000 miles. Two weeks before this, the check engine light illuminated and we took it to a... Read more
Incident date: May 15, 2026
We experienced power steering failure. Our steering wheel control was taken over while backing out of our driveway and while driving on a highway. When this happens, you can’t turn the wheel. It becomes locked and then you become stuck. It is extremely unsafe and put our whole family at risk of getting in an accident. It is currently sitting at the dealership and has been there for weeks. We hav... Read more
Incident date: Apr 1, 2026
I was in a rear end collision on May 14th 2026 the impact of the speed totaled my car in my airbags did not deploy and from my understanding where the sensors are on my vehicle they should have I ended up getting a concussion and soft tissue damage because my head hit the steering wheel my seat belt did not lock either.
Crash
1 injured
Incident date: May 11, 2026
Odometer Fraud. The contact purchased a 2008 Honda Odyssey on April 13,2024. The sale was a private sell. The contact stated at the time of purhcase the odometer was recorded at 129,000. The vehicle was taken to the dealer where the contact attempted to use the vehicle as a trade in. The contact was informed that the CARFAX report last recored the odometer reading on April 6, 2024, at 230,000.
Incident date: May 14, 2026
2019 Ford F-150 4wd super crew 10 speed automatic with 51,330 miles. The transmission upon acceleration will slip, slow to shift, disengage, then slam into gear. I was afraid that the transmission would lock-up disengage causing an accident. There was a warning icon of a wrenchon dash display. I took to Ford dealer where they confirmed a Cylinder Bushing had slipped. They recommended to replace th... Read more
Incident date: May 14, 2026
I nearly had a collision with an autonomous Waymo vehicle in [XXX] due to the Waymo vehicle's failure to yield at an intersection. No emergency vehicles responded to the scene. There were no warning lamps, sounds or other symptoms prior to the failure to yield by the Waymo vehicle There was no collision. The Waymo vehicle failed to yield to my vehicle as I was traveling through an intersecti... Read more
Incident date: May 14, 2026
My vehicle has suffered a Transmission Control Valve Failure (stuck open). This is the exact mechanical failure detailed in GM’s Nationwide Recall N24245441-02. It is deeply disheartening and illogical that my vehicle—which shares the exact year, make, model, and identical mechanical failure detailed in the safety bulletin—is excluded from the recall purely due to an arbitrary VIN filtering ... Read more
Incident date: May 1, 2026
There is a hard shift after the car has been parked. Bought the car with 6 miles on it, now has 35,000. This issue is not new, we have had it into 2 different dealerships, and neither "were able to duplicate the issue". It is increasingly getting worse so it will be going back to the shop yet again.
Incident date: Apr 29, 2026
COMPONENT: 2.5L T-GDI engine failed completely at 102,971 miles, requiring full replacement (~$8,000). Vehicle available for inspection at [XXX] Kia, [XXX] . SAFETY RISK: Engine lost power during normal operation. Sudden, uncontrolled loss of engine power creates a direct collision risk at highway speeds for the driver, passengers, and surrounding vehicles. CONFIRMED BY DEALER: Mark Kia perform... Read more
Incident date: May 12, 2026
This car on April 2nd, 2026 did not stop. I had pulled into a parking lot. Parked in the same space I have parked in for the last 12/13? Years. Upon driving into the space .. I pressed my brakes down for the car to stop. It did not stop. The car kept going/rolling My husband the passenger told me to STOP. I heard him plainly say. I told him I am stopping. But the car would not stop. It kept goin... Read more
Crash
1 injured
Incident date: May 12, 2026
This car on April 2nd, 2026 did not stop. I had pulled into a parking lot. Parked in the same space I have parked in for the last 12/13? Years. Upon driving into the space .. I pressed my brakes down for the car to stop. It did not stop. The car kept going/rolling My husband the passenger told me to STOP. I heard him plainly say. I told him I am stopping. But the car would not stop. It kept goin... Read more
Crash
1 injured
Incident date: May 12, 2026
While driving on the highway at 60 mph, warning on dash came on saying “engine power reduced” and drop down speed to around 25 mph and I could not accelerate more than 25 mph on the highway which could have caused an accident because of the traffic flow behind me. I put a code scanner under the dash and it read code P2138, Throttle pedal position sensor switch.
Incident date: Apr 22, 2026
Vehicle experienced ongoing safety-related driver assistance system failures beginning at delivery. The vehicle initially could not be delivered due to unresolved windshield and sensor concerns affecting driver assistance features. After delivery, the vehicle continued experiencing intermittent failures involving adaptive cruise control, lane assist, cameras, and related driver assistance systems... Read more
Incident date: Apr 29, 2026
First incident, I purchased my vehicle in November 2022 in March 2023 my transmission failed. When replaced, the dealer didn't connect all hoses causing more issues and now my car struggles to shift. Dealerships made aware several time. Second incident, over the past year my infotainment system has been glitching. Switching between all settings, from the radio to the Bluetooth, screen freezing, et... Read more
Incident date: May 1, 2026
The contact owns a 2023 Chevrolet Traverse. The contact stated while attempting to accelerate the vehicle experienced severe engine shuttering. The vehicle was taken to an independent mechanic who diagnosed that the torque converter needed to be replaced. The vehcle was not repaired. The manufacture was notified of the falure but no assistance was offered. The local dealer was not contacted. The f... Read more
Incident date: May 20, 2022
* This complaint concerns a catastrophic failure of the transmission in my vehicle. This defect was first reported to a Ford dealer while still within the 5-year/60,000-mile powertrain warranty (Jan 3, 2023, at 58,679 miles; Invoice #XXX). * The condition worsened. Between July 2024 - Jan. 2026, I received 7 digital "Service Engine Soon" warnings via the Ford App. My dealer advised that the vehicl... Read more
Incident date: May 20, 2022
The check engine light and the battery warning lights came on. Took it to the dealership and they diagnosed the problem to be the MOTOR GENERATING UNIT (MGU). This is a known problem with the ram truck. The parts to fix it are on back order at a minimum of 45 days.
Incident date: May 20, 2022
* This complaint concerns a catastrophic failure of the transmission in my vehicle. This defect was first reported to a Ford dealer while still within the 5-year/60,000-mile powertrain warranty (Jan 3, 2023, at 58,679 miles; Invoice #XXX). * The condition worsened. Between July 2024 - Jan. 2026, I received 7 digital "Service Engine Soon" warnings via the Ford App. My dealer advised that the vehicl... Read more
Incident date: Apr 22, 2026
Vehicle experienced ongoing safety-related driver assistance system failures beginning at delivery. The vehicle initially could not be delivered due to unresolved windshield and sensor concerns affecting driver assistance features. After delivery, the vehicle continued experiencing intermittent failures involving adaptive cruise control, lane assist, cameras, and related driver assistance systems... Read more
Incident date: Sep 29, 2025
My 2018 Ford Escape 1.5L ecoboost started shaking when in gear and the engine light went on so I brought it to the dealership immediately. PO302 and PO316 codes showed. Dealership has informed me that the coolant has been leaking into the cylinder and this is a known issue with these engines. I have been quoted $13,500 for a total engine replacement.
Incident date: Mar 10, 2026
Onstar module out. Car can not be detected of location. Can not use gps. In the event of accident onstar can not help me this is a safety problem for a woman especially. When it first went out the car would not cut completely off had to disconnect battery. The gps light stays on with a line through it. Can’t use blue onstar button it’s completely out. Dealership says module needs to be changed... Read more
Incident date: Mar 15, 2026
The recall on the 2nd row seat welding makes this row unusable per Toyota’s recommendation until they get a remedy. There is no estimated date on when the remedy will be available and Toyota is offering no solution to this. I have 2 small kids, one [XXX] and one [XXX] . I brought home my newborn in this car before the recall notice was sent out. It is our hybrid family vehicle and we cannot use... Read more
Incident date: Mar 1, 2026
Steering wheel binds up wile making right truns around the 1 o'clock position.
Incident date: May 5, 2026
The lift gate will not close, especially during temperatures below 35 degrees. The litigate will go down a few inches, beep, then go back up. In colder temperatures below 25 degrees the lift gate will not open.
Incident date: Apr 18, 2026
Fuel injector failed without warning. A lot of fuel leaked into the engine destroying a spark plug in one cylinder and ultimately ruining the catalytic converter when fuel got into it. Independent mechanic and Mazda dealership diagnosed. Car cannot be driven.
Incident date: Apr 12, 2026
In Feb 2025, I was involved in an accident where a driver damaged my driver's side door. I brought my car to the Fix Auto Downtown LA location for repairs. Cosmetically the door was repaired, but over the next year my latch would temporarily lock, preventing access and requiring me to enter through my passenger side door/climb over the center console. In Feb 2026, the latch permanently closed. In... Read more
Crash
Incident date: Apr 12, 2026
I have messages on my instrument panel stating I have airbag malfunction going on I also have tail lights that are not working and after trying to replace the bulbs it still don't work so obviously it's the light bulb panel so I went and looked at recalls and says that these are all recalls on my car but that they were fixed. so I don't know why I have them all bad again so I need to know what to... Read more
Incident date: May 1, 2026
Was traveling on the roadway when my vehicle suddenly lost its ability to change gears. I had to put the transmission into manual mode to be able to pull to the side of the roadway and stop. The vehicle was towed to the repair facility where I was informed the transmission needed to be replaced. I was almost struck from behind by a motorist due to not being able to continue forward. I was info... Read more