Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 17,413 complaints for ACURA
ACURA
MDX TYPE S
(2024) - POWER TRAIN
Jun 27, 2026
Incident date: Jun 30, 2025
While driving approximately 45 MPH on a multi-lane road in moderate-to-heavy traffic, the truck shuddered as if caught between gears, then the engine revved past 4500 RPM on its own. Lifting off the accelerator had no effect on RPM, and pressing it produced no change in engine or vehicle speed. Moments later the drivetrain engaged violently: the rear tires chirped, the rear of the truck stepped si... Read more
ACURA
MDX TYPE S
(2024) - STRUCTURE:BODY
Jun 27, 2026
Incident date: Jun 30, 2025
Brand-new 2026 VW Taos purchased Nov 28, 2025. Within 6 days (Dec 4), both front doors became severely misaligned and detached from proper positioning. Visually, the body line from the rear doors is completely uneven.The vehicle had 5 repair attempts for this issue. Four attempts at Volkswagen Cypress between December and January. They made temporary adjustments, but the doors misaligned again on ... Read more
Incident date: Jun 23, 2026
Upon my entry into the vehicle I closed the driver side door and the back glass shattered all the way across.
Incident date: Jun 23, 2026
Vehicle started making a high pitched noise when accelerating at around 98,000mi. I took the vehicle in for the 100,000mi service at 100,854mi and had them also look at this issue. I was told that there was a failure in the front carrier pinion shafts and they recommended replacing the transaxle assembly and rear main seal for $8,354. The vehicle was certified with a 100,000mi power train warran... Read more
Incident date: May 13, 2026
I am submitting this complaint regarding a sudden and unexpected transmission failure in my 2020 Toyota Highlander. The vehicle experienced a major transmission malfunction without any prior warning signs, dashboard warning lights, diagnostic messages, or noticeable drivability issues. The failure occurred suddenly when the vehicle would no longer shift into reverse. When placed in reverse gear, t... Read more
Incident date: May 6, 2026
I am filing this complaint regarding my 2020 Kia Telluride because of excessive oil consumption that Kia has refused to address. My vehicle currently has approximately 138,000 miles and consumes about one quart of engine oil every 500 miles. This level of oil consumption is excessive and creates an ongoing risk of engine damage if the oil level is not constantly monitored and replenished. After re... Read more
Incident date: Jun 19, 2026
The contact owns a 2018 Ram 3500. The contact received notification of NTHSA Campaign Number: 24V896000 (Service breaks, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not... Read more
Incident date: Jun 19, 2026
**Component or System:** Subaru EyeSight Driver Assist System (specifically the Pre-Collision Throttle Management system). **Incident Description & Warning Messages:** There were no warning lamps, messages, or symptoms of any problem prior to this failure. The incident occurred while I was stopped at a red light at a busy intersection. When the light turned green, I removed my foot from the brake ... Read more
Incident date: Jun 19, 2026
**Component or System:** Subaru EyeSight Driver Assist System (specifically the Pre-Collision Throttle Management system). **Incident Description & Warning Messages:** There were no warning lamps, messages, or symptoms of any problem prior to this failure. The incident occurred while I was stopped at a red light at a busy intersection. When the light turned green, I removed my foot from the brake ... Read more
Incident date: May 15, 2026
The contact owns a 2020 Dodge Journey. The contact stated that while reversing at an undisclosed speed, the rearview camera image was intermittently flipped, distorted, and inoperative. No warning lights were illuminated. A dealer was contacted and stated that there was no fix for the failure. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 25V552000 (Back... Read more
Incident date: Jun 26, 2026
The car screens are delaminating and bubbling due to fault of the manufacturer. This is a widespread issue and causes safety issues due to the screen moving erratically while driving, messing with volume and function controls.
Incident date: May 9, 2026
The steering has become hard. There are no lights showing on my dashboard. The steering is hitching, catching, and hard to return to the center during slow and fast speeds. I feel it is very unsafe to drive. I have called the toyota service and they said there is an active warranty/recall for this specific issue (customer service program 22TE02) with other cars, but not my vin number.
Incident date: Jun 19, 2026
The contact owns a 2024 Land Rover Range Rover Sport. The contact received notification of NHTSA Campaign Number: 26V248000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the re... Read more
Incident date: Jun 23, 2026
The contact owns a 2012 Ford Explorer. The contact stated that while driving approximately 15 MPH, the "Service Power Steering" message was displayed. The contact pulled into a parking lot, turned off and then restarted the vehicle. The failure persisted, and the power steering feature failed to operate as needed. While in reverse, the back over prevention camera display the "Service Camera - Take... Read more
Incident date: Jun 23, 2026
Sheehy Toyota of Laurel sold me a vehicle that was on a stop sale for a serious defect recall. The dealership sold the car to me the same day the stop sale was lifted WITHOUT addressing the recall, and lied about them fixing it before it was purchased.
Incident date: Jun 24, 2026
During warmer months of the year the vehicle can have a long pause when shifted into drive. Most commonly occurs when you finish backing up and want to go forward. The vehicle will pause and not go anywhere for 2-3 seconds. It also happens by shifting out of park into drive. Again, the vehicle will pause for 2-3 seconds. Honda dealerships are aware of this issue on the Honda Ridgeline with a ... Read more
Incident date: Jun 10, 2026
The contact owns a 2021 Tesla Model 3. The contact stated that while the vehicle was set to Self-Driving Mode, the vehicle suddenly stopped abruptly without the brake pedal depressed. The contact depressed the accelerator pedal immediately to continue driving. The vehicle was taken to the dealer three times. The dealer reset the mirrors and sensors; however, the failure persisted. The vehicle had ... Read more
Incident date: Jun 10, 2026
The contact owns a 2021 Tesla Model 3. The contact stated that while the vehicle was set to Self-Driving Mode, the vehicle suddenly stopped abruptly without the brake pedal depressed. The contact depressed the accelerator pedal immediately to continue driving. The vehicle was taken to the dealer three times. The dealer reset the mirrors and sensors; however, the failure persisted. The vehicle had ... Read more
Incident date: Jun 24, 2023
The contact owns a 2014 Ford Focus. The contact stated that while driving at an undisclosed speed, the transmission failed to shift into 2nd gear, causing the transmission to slip, and the vehicle shuddered heavily while accelerating forward. Additionally, the contact stated that the backup camera failed to function since the vehicle was purchased in 2022. The vehicle possessed a long history of i... Read more
Incident date: Jun 24, 2026
The contact owns a 2020 Dodge Charger. The contact received notification of NHTSA Campaign Number: 24V198000 (Air Bags). The vehicle was taken to the dealer, who initially informed the contact that parts were not yet available. The contact was later informed that parts were available, but a technician was not available to perform the recall repair. The contact stated that later, while the vehicle ... Read more
Incident date: Jun 24, 2026
Engine failure. Smoke coming from tailpipe. 90,000 miles on car
Incident date: Jun 24, 2026
Upon attempting to charge the vehicle with factory supplied Level 1 charger, a dashboard message appeared stating "Service Charging System" and the vehicle would not charge. Took the vehicle to a service station and scanned the vehicle. Listed error code is p0d27-00. The code could not be cleared and the vehicle was unable to be charged. Vehicle had to be taken to a Chrysler dealer for the code... Read more
Incident date: Jun 13, 2025
Instrument cluster failed to turn on once car is turned on. Speedometer does not display and the electric charge does not display.
Incident date: Jun 13, 2025
Instrument cluster failed to turn on once car is turned on. Speedometer does not display and the electric charge does not display.
Incident date: Apr 1, 2026
In January I experienced a “backlite leak” that allowed water to enter the cab of my vehicle. As a direct result of this water intrusion, my RFH (Radio Frequency Hub) module failed due to electrical shorting caused by moisture exposure. This failure was sudden and completely outside of my control and was not the result of misuse, neglect, or normal wear and tear. Not to mention the risk it put... Read more
Incident date: Jun 22, 2026
Camry was sitting at the dealership since the Dec 2025 recall for a loose inverter bolt. Talked to Toyota and dealership multiple times, throughout the process, and kept being told there was no remedy and that there would not be one for a long time. Got the run around from Toyota Brand Engagement repeatedly, with no assistance except to be told I could submit a Lemon Law claim, which they then sai... Read more
Incident date: Jun 18, 2026
This is in regards to Recall 25SA9. Ford has had ample time to come up with a solution, and it has been almost nine months since the recall was announced. The backup camera on my 2015 Ford Police Interceptor Sedan gets very grainy at night when backing into my driveway, causing an extremely dangerous situation when backing into my driveway, as it is very hard to see the image of the driveway with ... Read more
Incident date: Jun 18, 2026
While driving my headrest popped forward and hit me in the back of the head.
Incident date: Jun 18, 2026
Air bags failed. Auto has 28,000 miles and has no accidents. Warning light showed that airbags were not working June 2026. Auto brought to dealer, and it is a very costly job to fix. Auto just out of warranty in years not miles. Infiniti in previous years has had a recall on their cars, but not my VIN number for failing airbags. This is a manufacturing defect, and it should not have to cost me. ... Read more
Incident date: Jun 17, 2026
engine failure causing vehicle to be unsafe to drive. our vehicle was not included in the L-87 loss of propulsion GMC recall even though it is a 2021 Yukon 6.2L. the engine failure is same as those being recalled. vehicle is currently at Cardinale GMC in Seaside CA waiting repair. the only warning of the impending failure was loud noises coming from engine compartment while driving on the freeway.... Read more
Incident date: Jun 17, 2026
My 2025 Honda Odyssey fails to restart after the Auto Idle Stop (AIS) system engages at a complete stop at traffic lights and intersections. When I release the brake, the engine does not restart as designed. I am forced to shift into Park and manually restart the vehicle using the ignition button. This has occurred multiple times and is intermittent. I am aware of NHTSA engineering analysis EA2500... Read more
Incident date: Nov 1, 2025
have been getting a warning coming up saying pre-collision sensor not available sensor blocked over 100 times brought it to the dealership and they said that the bracket for the sensor is broken due to road debris, impact or snow and ice buildup with no evidence of any damage
Incident date: Mar 1, 2026
When I push the turn signal stockforward to initiate the highbeams, the highbeam function does not work. The lever clicks into position as it should, but it does not initiate the high beam mode. It will work first thing in the morning when I start my car, but after three or four minutes, the highbeams disengage and goes back to low beam.When I use the flash-to-pass mode by pulling the lever toward... Read more
Incident date: Jun 23, 2026
The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while driving at various speeds, there was an abnormal sound coming from the front-end of the vehicle, with the sound more significant on the driver's side. The vehicle was taken to the dealer, where the contact was informed that the failure could not be duplicated; however, the contact verified that the odometer reading remained... Read more
Incident date: Jun 23, 2026
The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while driving at various speeds, there was an abnormal sound coming from the front-end of the vehicle, with the sound more significant on the driver's side. The vehicle was taken to the dealer, where the contact was informed that the failure could not be duplicated; however, the contact verified that the odometer reading remained... Read more
Incident date: Jun 23, 2026
I was caught driving in a hailstorm when hail impacted and broke the panoramic sunroof of my vehicle. I understand that hail can break automotive glass and that the sunroof is constructed from safety glass. My concern is not that the glass broke, but how it shattered. When the sunroof failed, it fragmented into extremely fine particles and powdered glass. The glass was so fine that it became embe... Read more
Incident date: May 4, 2026
The front grill deflector sheared off of the truck when driving in the highway. The highway speed was 65 mph and the deflector flew out in to traffic. There was no warning or symptom prior to the problem or failure. This is a common ongoing issue with the same make/model of the previous year 2022 with an actual open recall unfortunately.
Incident date: May 4, 2026
Passenger side seat's active headrest auto deployed/broke when I was driving the car alone. This might be safety issue if driver seat headrest also breaks while driving.
Incident date: May 4, 2026
Rear sub frame near radial rod on drivers side of vehicle has corroded through without warning. Vehicle is unstable during breaking menuvers and pitches towards on coming traffic. Sudden loss of control or collision could occur without notice during breaking.
Incident date: Dec 15, 2025
The contact owns a 2024 MH EBY 14.5 K Trailer. The contact stated that while driving at an undisclosed speed with the trailer hitched to the vehicle, the trailer D-Rings detached, and the straps became unattached. The contact stated that the D-Rings were Manufactured by: M.H. EBY, INC, Model Number: 5/8'CLIP WF, Serial Number: SA01404. The manufacturer was made aware of the failure. The contact wa... Read more
Incident date: Dec 15, 2025
The contact owns a 2024 MH EBY 14.5 K Trailer. The contact stated that while driving at an undisclosed speed with the trailer hitched to the vehicle, the trailer D-Rings detached, and the straps became unattached. The contact stated that the D-Rings were Manufactured by: M.H. EBY, INC, Model Number: 5/8'CLIP WF, Serial Number: SA01404. The manufacturer was made aware of the failure. The contact wa... Read more
Incident date: May 31, 2026
The contact owns a 2018 BMW 640XI. The contact stated that while pulling up to a red traffic light, the brake pedal was depressed; however, the engine revved unexpectedly, and the vehicle unintendedly accelerated and drove forward approximately 3-feet. The contact turned the vehicle off and restarted the engine and the engine continued to rev very high. The vehicle was restarted a second time and ... Read more
Incident date: Jun 18, 2026
Door Lock Actuator, the door latch is stuck on unlock and it won’t close or lock when the lock button is pressed on key fob.
Incident date: May 28, 2026
I was driving down a road. Vehicle slammed on the brakes and then accelerated in it own causing me to hit a guardrail.
Crash
1 injured
Incident date: May 28, 2026
I was driving down a road. Vehicle slammed on the brakes and then accelerated in it own causing me to hit a guardrail.
Crash
1 injured
Incident date: Jun 20, 2026
Check engine light flashes when pulling a load and accelerating above 50mph. Check engine light code is PO300 Random multiple misfires. Took it to the shop and there we’re currently no active misfires.
Incident date: Jun 19, 2026
I purchased a new 2026 bmw x3 in November 2025 and a couple of months later as I was getting in the car for work, I turned the vehicle on and a ton of alerts were dinging off and the steering wheel went haywire along with the breaking, I could not brake and it was steering me off of the road without me steering. I had to have the vehicle towed to the shop. I have another appt on 6/23/26 as I am ha... Read more
Incident date: Jun 19, 2026
I purchased a new 2026 bmw x3 in November 2025 and a couple of months later as I was getting in the car for work, I turned the vehicle on and a ton of alerts were dinging off and the steering wheel went haywire along with the breaking, I could not brake and it was steering me off of the road without me steering. I had to have the vehicle towed to the shop. I have another appt on 6/23/26 as I am ha... Read more
Incident date: Jun 17, 2026
As I was driving down the road, my passenger seatbelt popped and exploded, filling my car with smoke. My son yelled fire although I didn’t see a flame. My passenger seatbelt is no longer functioning. Leaving me with one less seat in my car. Ford refuses to fix or give a loaner
Fire