Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 17,413 complaints for ACURA
Incident date: Jan 16, 2024
I have a recall open on my CX-90, took the car to the dealership and they informed me that the car was fixed, the recall is 6223J, but it is still happening it happened a day after the reprogramming, it is not fixed and I'm not sure if the fix is good I have a full video about it, I was able to record date and time when it was recorded,I did a gif to be able to upload it to the website
Incident date: Dec 20, 2023
2022 Honda Accord is experiencing a “traction control” light turning on randomly. Following that, multiple indicators turn on which disable the functions of economy, cruise control, and other features. When the traction warning is flashing, the vehicle makes an electrical sound.
Incident date: Dec 6, 2023
cHECK ENGINE LIGHT IS ON AND BASED ON THE CODE THERE IS A PROBLEM WITH THE ACTIVE GRILL SHUTTERS. i DID SOME RESEARCH AND SEEMS THIS IS A COMMON PROBLEM WHERE THE ACTUATOR MOTOR MAY BE THE PROBLEM
Incident date: Jan 1, 2023
The Honda Sense camera failed due to an internal fault just outside the manufacturer's warranty. Dealership was needed to replace it in order to regain function at out of pocket cost. Upon the camera failing the driver is met with 5 warning lights that the following are no longer active: LKAS, ACC, Automatic Braking\Forward Collision Warning, Adaptive Headlights, and Lane Mitigation System. You ha... Read more
Incident date: Feb 3, 2024
ABS BELLS GO OFF ALL THE TIME AND SAYS SERVICE ABS , CANT EVEN GET THE PART , NON STOP PROBLEM .
Incident date: Feb 8, 2024
215/60R16 This is the second tire that failed at the sidewall needing to be replaced. First failed after less than 4000 miles. And the second w sidewall failure at about 10,000 miles of use. i have photographed the second tire failure. Seems odd that out of five brand new tires have sidewall failures 2 (40%) have very low use failures.
Incident date: Feb 1, 2024
The water pump is in the engine on this vehicle. You have no clue if it is leaking and it can cause your vehicle's engine to blow. It is also a very very costly repair for a water pump.
Incident date: Feb 1, 2024
My Ford Freestar without warning or anything just wouldn’t go after stopping at a stop sign. It was like it was stuck in neutral. But it was in drive. In 2003 and 2004 there was a recall on the transmission. My van is a 2005 but the transmission was manufactured in 2004. Which is one of the years that was recalled so why is my 2005 Ford Freestar van not one of the ones under that recall. Is it c... Read more
Incident date: Apr 30, 2023
The contact owns a 2023 Honda HR-V. The contact stated that while driving approximately 30 MPH with the rear defroster activated, there was a loud booming sound heard and the rear hatchback windshield shattered, causing glass shards to fall into the vehicle. The cause of the failure was not yet determined. The manufacturer was notified of the failure. The local dealer was not yet contacted. The fa... Read more
Incident date: Jan 5, 2024
Repeated dead battery. Have replaced battery to no avail.
Incident date: Feb 7, 2024
My 2018 Ford Focus has not been running correctly since about 30000 miles. As I accelerate, the car has trouble shifting into the next gear and will make a rattle noise that sounds like an object hitting against a fan blade. This makes it difficult to speed up on the freeway or accelerate correctly when I get a green light. I take it into the dealership regularly for an oil change and tune up but ... Read more
Incident date: Feb 7, 2024
Well my 2002 jeep liberty has been messed up lately,it will just not crank so I thought it was the battery but it turned out to be the ignition switch also it did this off an on for about 6months ,the heat went out when I bought it and it will act as if it is overheating but it won't do anything for while then all of my windows have problems with the motor s in them the suspension, control arms I'... Read more
Incident date: Feb 7, 2024
Well my 2002 jeep liberty has been messed up lately,it will just not crank so I thought it was the battery but it turned out to be the ignition switch also it did this off an on for about 6months ,the heat went out when I bought it and it will act as if it is overheating but it won't do anything for while then all of my windows have problems with the motor s in them the suspension, control arms I'... Read more
Incident date: Jan 29, 2024
There is a current recall since September, 2023, with no remedy to date. In addition, I have driven this vehicle very little after last having my car serviced at the dealership, just over a year now, which seemed to not be sounding right in the engine, so it alarmed me, and all started feeling overwhelming since going to the dealership for repairs. I see there is an engine recall on the 2015 Velos... Read more
Incident date: Jan 29, 2024
There is a current recall since September, 2023, with no remedy to date. In addition, I have driven this vehicle very little after last having my car serviced at the dealership, just over a year now, which seemed to not be sounding right in the engine, so it alarmed me, and all started feeling overwhelming since going to the dealership for repairs. I see there is an engine recall on the 2015 Velos... Read more
Incident date: Jan 12, 2024
The contact owns a 2016 Lincoln MKX. The contact stated that while driving at 45 MPH and depressing the brake pedal, the brake assist, brake, traction control, and anti-skid warning lights illuminated. The auto-braking system became inoperable. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired. The vehicle was... Read more
Incident date: Sep 15, 2023
I just bought a used 2019 Nissan Altima from a Dealership. Very shortly after buying, two of the actuators went out not allowing me to lock or unlock the passenger or back/driver's side doors. I am on a military base and have to park my car in parking lots everywhere I go. This is unsafe for me to have my vehicle stolen, anything left in my car stolen. I brought it to the dealership I bought ... Read more
Incident date: Aug 15, 2023
The "racetrack" lights have pooling water in them and are now not working at all. the back end of the truck is a hazard as you are not able to see it.
Incident date: Feb 2, 2023
Vehicle engine has stalled multiple times at low speeds. Vehicle will not restart immediately. In order to get vehicle to restart, gas must be revved while pressing start button to get engine to restart. It appears as if fuel is not being delivered to engine. Electrical components remain functional. Vehicle was inspected by dealer and issue could not be recreated. No issues were found. No warning ... Read more
Incident date: Feb 5, 2024
The frame failure on this Jayco Pinnacle 36 ssws 5th wheel RV is an issue across all company product lines where Grand Design is the most talked about on You Tube. Essentially, the frame welds crack and/or the frame itself cracks usually on the front overhang where the pin box attaches to the truck pulling the 5th wheel causing outer cracking of the exterior fiberglass. The frames are usually manu... Read more
Incident date: Feb 6, 2024
The entire electrical panel went blank with no way to reset onsite. Had to drive to car without being able to see the speedometer or anything else. After getting to location and leaving the car for an hour, it reset itself. The car's Infotainment often goes out and can be rebooted by me. Used to think this part was normal but I don't think it is based on how often I have to do it. Car also ... Read more
Incident date: Nov 4, 2023
The contact owns a 2019 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was made aware of the issue. The contact had not experie... Read more
Incident date: Dec 18, 2023
The climate control system will malfunction and make the cab of the truck unbearably hot, even to the point of physical discomfort at the feet of the driver. The air is so hot blowing on the drivers feet that I have to remove my feet from the pedals to cool. This is a major distraction to the driver. The dealer says this is normal. No warnings or alarm messages.
Incident date: Sep 1, 2023
Vehicle went into crash avoidance mode unexpectedly with no vehicles directly ahead.There was a vehicle beside me in an adjacent lane. I was traveling at about 40mph and had just completed a turn when the BRAKE warning appeared on the dash and the brakes were suddenly applied. The incident lasted for only a few seconds and the controls returned to normal. The problem this caused a sudden decrease... Read more
Incident date: Jan 22, 2024
Rear window suddenly shattered while driving . No other vehicles around . Entire windshield shattered and pieces are now falling into back hatch area . There were no passengers with me at the time . This renders the car not safe to drive . I was pulling into my driveway but had I been out on the highway (In January) this would soon become an issue of exposure to below freezing temperatures. Ford ... Read more
Incident date: Feb 4, 2024
Traveling in Florida on [XXX] going approximately 65 mph the rear side plastic window on our soft top wrangler blew out without any warning. Other vehicles destroyed it. I luckily was able to pull over in the median to retrieve the damaged window. It was a very dangerous situation. I looked up wrangler forums and saw that many owners had the same problem. After reading the forums and talking to th... Read more
Incident date: Feb 4, 2024
Rear tires rubbing and car is uneasy in rain. Had to have tires replaced due to rubbing on interior of rear of car. Tires wear extremely fast and dangerous to drive in any weather conditions such as rain. Inspection says there is no alignment or adjustment issues. However tires continue to wear apparently there are aftermarket parts to make it adjustable but what is wrong with it in the first plac... Read more
Incident date: Feb 4, 2024
My right rear tire developed a slow leak, losing approximately 2 pounds per day. I added air to the tire until I had the opportunity to go to my local Chevrolet dealer, Rick Hendrick Chevy. They inspected the wheels and tires. They found cracks in both rear and the right front wheels. I have read about this situation for several years and had hoped I wasn't going to have this problem. This situati... Read more
Incident date: Feb 5, 2024
Driving home at [XXX] on [XXX] from Winters CA to Davis CA with a temperature of 55 degrees F and some rain in the area. The sunroof exploded. A large bang happened. Pulled over nothing hit the sunroof, and the glass was protruding outward (not inward which would have happened if the glass was hit from an object from above). The sunroof was part of the new car when we purchased it. INFORMATION RED... Read more
Incident date: Jan 19, 2024
CAR WENT TO SLEEP TURN OFF WHILE DRIVING CAR NOT DETECT THE KEY ,IS BIG SAFETY ISSUE, IT HAPPEND EVERY DAY I REPORT TO THE FISKER BUT NO RESPORND ALSO ALL SAFETY WARNING MASSAGE ON THE INSTRUMENT PANEL DIFFCUIT TO READ IS BIG SAFTY RISK A LOT GOING ON ON THIS CAR PLEASE RECALLING FISKEN OCEAN TO FIX
Incident date: Jan 26, 2024
Both High Beam headlights failed. Turning on the High Beam illuminates the blue indicator light on the dash, but no change occurs in exterior illumination. The dangers of high speed highway driving (70 MPH) go way up. There is no backup in case the low beam also breaks. And the cost to repair is extremely expensive.
Incident date: Feb 2, 2024
My truck has only 39806 miles. I ran over a rut on the expressway and the steering g wheel shook violently. I almost had to come to complete stop to stop it and continue driving.
Incident date: Oct 17, 2023
2014 Ford Fusion 1.5 Eco boost engine now has 37,000 miles coolant leak into cylinders. Coolant container empty's quickly. Car is undrivable over heats causing a problem driving on the highway. Two mechanics confirmed.
Incident date: Feb 1, 2024
The contact owns a 2011 Hyundai Sonata. The contact stated while driving approximately 45 MPH, the instrument cluster started showing numerous warning lights. The contact stated that the vehicle was losing motive power. The contact depressed the accelerator pedal; however, the vehicle failed to respond as needed. The contact stated that the vehicle stalled and lost power steering and braking funct... Read more
Incident date: Jan 30, 2024
Sticky steering at normal driving speed going straight. Slight resistance to make steering adjustments, dangerous on slick roads. No warning lamps or messages.
Incident date: Dec 22, 2023
The steering has become notchie. You can feel the wheel jump with slight movement. It use to be smooth, now it has an odd jerkyness to it. Alignment and tires good. Care has 40k
Incident date: Jan 29, 2024
When driving, the steering wheel feels sticky and requires some force to keep the car driving straight. Car does not drive straight and requires constant handling of the steering wheel to keep it in the lane. It almost feels like the lane keeping system is trying to turn the car back into the lane but this feature has been disabled. I frequently notice this when driving on the highway at highwa... Read more
Incident date: Dec 21, 2023
The contact owns a 2021 Volkswagen Jetta. The contact stated while reversing, the brake pedal was depressed, and the contact heard a grinding sound coming from the rear brakes. No warning light was illuminated. The vehicle was taken to the dealer and a diagnostic test was performed. The dealer stated that the rear brakes were metal on metal and the front brakes were okay. The rear brake pads and r... Read more
Incident date: May 9, 2023
I bought this 2019 jeep wrangler and it is still under manufacturer warranty on the transmission and the steering damper . The transmission in my car was leaking bad and I took it to the jeep dealership and they did not know what was wrong or how to fix it . They are all incompetent and stupid and unprofessional and know nothing about cars also the recall on the steering damper was done 2 years ag... Read more
Incident date: Jan 2, 2024
The car was parked and when we went out to it, the stereo was crackling very loud static and popping. This continued when the stereo is off. When we reset the stereo, it stopped momentarily and then resumed. Eventually the speakers stopped and just crackled intermittently. After finding a slew of similar incidents online, I opened the rear to find it totally filled with water (see picture, where i... Read more
Incident date: Feb 1, 2024
1.- Bolsa de aire. Si me lo solicita, por supuesto puedo llevarlo a inspección. 2.- Se puso en riesgo ya que pudo haber sido otro tipo de accidente y las bolsas de aire no se activaron. Yo usaba el cinturón de seguridad. 3.- No ha sido confirmado por un distribuidor local. 4.- No no ha sido inspeccionado por el fabricante. 5.- No hubo ningún tipo de luces o indicador de la falla de las bolsas d... Read more
Crash
Incident date: Jan 31, 2024
I was driving , went to turn onto a street from another when my car lost power. Warnings popped up but I was so concerned about getting out of oncoming traffic, that I did not have time to read them, let alone take photos. I turned the engine off and restarted the car. It started without problem but a Brake System Problem alert popped up. It advised to take the car to the dealer. After turning the... Read more
Incident date: Jan 30, 2024
Background Info : On November 28th, 2023 I filed a case with Hyundai Consumer Affairs due to smoke and sparks coming from my 2016 HYUNDAI SONATA engine. I was assigned to a Case Coordinator Carla who did not provide her last name at telephone 714-694-4963. She was my contact person for the repair. I signed a tow authorization on November 28th , 2023 authorizing HMA to tow the vehicle to the neares... Read more
Incident date: Jan 26, 2024
The contact owns 2024 Ford F-350 SD. The contact stated that the air recirculation system disengaged intermittently when the A/C was not set to MAX setting. The contact stated that while activating the heat in cold weather, the air recirculation system disengaged intermittently, causing outside air and a strong toxic odor to enter the cabin of the vehicle, causing health concerns. The manufacturer... Read more
Incident date: Jan 31, 2024
Multiple incidents where car has failed to accelerate properly. When it happened this morning, I was in the vicinity of the dealership. Foreman mechanic road-tested vehicle with me, and back at Nissan my car put out the engine code P2615-00 camshaft posi signal B1...I was told this is a known concern on manual transmission Versa vehicles that is "being looked into by engineering." On a previous ... Read more
Incident date: Jan 27, 2024
On December 27, 2023, vehicle was taken to the service center of the dealership where it was purchased. The primary concern was that the car would at times suddenly launch forward and increase in speed on its own. Employees/repairmen test drove the vehicle, scanned the codes and the concern was not duplicated. On January 14, 2024, when slowing to park this vehicle, it suddenly raced forward, ca... Read more
Crash
Incident date: Jan 31, 2024
Loss of drive power/acceleration during operation. On two occasions in the past few weeks the vehicle has become unresponsive when the accelerator is pressed. No warning lights, sounds, or other indication that something is wrong. Regenerative breaking also goes offline but regular brakes work. Car is forced to roll to a full stop and will resume function after shifting into park and then drive ag... Read more
Incident date: Nov 22, 2023
The horn on my truck no longer works. Cruise control is intermittent at times. Vehicle was taken to my independent repair shop I've been told it is the clock spring in my steering wheel. My concern is the air bag would quit working. Been told same vehicle from 2012 and newer was fixed by Toyota for same problem.
Incident date: Dec 15, 2023
I lost power steering! I was going up a hill with lots of turns, no place to pull over and the steering was worse than anything I have experienced in power steering loss! But my destination was not far away and I could barely turn into the parking lot! I shut off the truck and restarted and the steering came back. I had my truck in for repair for an unrelated problem but had mentioned what happene... Read more