Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 16,985 complaints for ACURA
Incident date: Jan 3, 2024
I have a check engine light on my dash. I have several codes. I have problems with the car like the fuel pump, catalytic converter not functioning efficiently, steering, etc. I know Ford has problems with its cars.
Incident date: Jan 3, 2024
I have a check engine light on my dash. I have several codes. I have problems with the car like the fuel pump, catalytic converter not functioning efficiently, steering, etc. I know Ford has problems with its cars.
Incident date: Jan 1, 2024
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the oil pressure warning light... Read more
Incident date: Jan 1, 2024
The contact owns a 2018 Jeep Wrangler. The contact stated that while driving at various speeds, the ABS, traction control, and other brake-related warning lights intermittently flashed on the instrument panel. The vehicle was initially taken to an independent mechanic where it was discovered that the module for the braking system was defective and needed to be replaced. The contact was referred to... Read more
Incident date: Feb 18, 2022
The contact owns a 2018 Ford EcoSport. The contact stated that while driving at an undisclosed speed, the low oil pressure warning light illuminated on the instrument panel, after which the contact heard an abnormal sound coming from the engine compartment. The vehicle was taken to an independent mechanic, who was unable to determine the cause of the failure. The vehicle was not repaired. The vehi... Read more
Incident date: Jan 10, 2024
My CR-V Lane Keep Assist will pull my vehicle one way or the other jarringly violently, and will overcorrect itself the rest of the time. The result being that I have nearly totally stopped using the feature. Recently, though, I have noticed a sticking point just off of dead center when steering in either direction- at any speed. The worst part of this issue is that it causes turning to be unsmoo... Read more
Incident date: Jan 12, 2024
MY HEADLIGHTS HAVE GOTTEN SO BAD THAT I CANNOT SEE AT NIGHT WITH MY DIM LIGHTS. I HAVE TO KEEP MY BRIGHT LIGHTS ON TO BE ABLE TO SEE, THUS BLINDING DRIVERS DOING OPPOSITE DIRECTION . I RECENTLY WAS PULLED OVER BY STATE TROOPER, HE STATED THAT I DIDNOT TURN OFF MY BRIGHT LIGHTS AND THEN I SHOWED HIM MY DIM LIGHTS. HE STATED, OH, I SEE.... YOU HAVE NO LIGHTING ON THE DIM LIGHTS. I HAVE BEEN ON... Read more
Incident date: Dec 27, 2023
The ABS and traction control has a fault that’s turns off the abs system. It’s been troubleshot to the HCU pump. There are several ram trucks with this issue. Fault code is. C0020-01 ABS pump motor control
Incident date: Jan 10, 2024
TCM has failed to communicate in engine. Car doesn’t not shift properly or has hard shifts if it is able to get back into gear. Car may experience AT engagement making it hard to steer and control vehicle. Can happen in the middle of driving. Independent service Auto mechanic shop Vehicle has no warning lights indicating failure until hard shift when driving 50miles per hour and engine would n... Read more
Incident date: Nov 23, 2022
The contact owns a 2022 Hyundai Ioniq 5. The contact stated that while driving at 50–60 MPH, the Forward Collision Avoidance and Lane Assist warning lights were illuminated. The vehicle was taken to the local dealer, where the instrument cluster went blank. The dealer was unable to determine the cause of the failure. The manufacturer was contacted and opened a case. The manufacturer sent a techn... Read more
Incident date: Oct 11, 2023
Power steering, and ABS light flash on at random. The vehicle sometimes veers off and steering is frequently very very loose or very very tight. Also, there is a whining that never stops when I turn the wheel all the way to the left or right, the vehicle almost shut off and the entire dash and radio shut off and back on. When I am at a stop or cars at idle everything will dim and car. Sounds like ... Read more
Incident date: Dec 1, 2023
ABS VSA malfunction light comes up constantly and car rattles when brakes are used. It’s constantly turned on even with good road conditions. There are millions of customer complaints on the web about this issue and I believe this should be logged as a major issue which should be logged a recall and offered as a fix to customers who have these car models and issues. My daughter was driving the c... Read more
1 injured
Incident date: Dec 1, 2023
When startin ghte engine of my new 2023 at any temp below 40 degrees there is a loud squeal. Dealer claimed it was the Serpentine belt pre-tensioner. It was not. Many Many Telluride and Palasadie owners have this issue on the forums. Persists every single cold start below 40 for about 10 seconds.
Incident date: Dec 1, 2023
My 2015 Hyundai Santa Fe sport with 15,643 miles is consuming a lot of oil. I am having to add engine oil on a weekly basis.
Incident date: Sep 16, 2022
The contact owns a 2011 Dodge Caliber. The contact stated while driving 35 MPH, the vehicle was making abnormal sounds coming from the undercarriage. No warning lights were illuminated. The vehicle was taken to an independent mechanic and was diagnosed and determined that the undercarriage needed to be replaced. The dealer was contacted. The vehicle was not repaired. The manufacturer was not notif... Read more
Incident date: Mar 1, 2023
I was driving down the [XXX] south bound on [XXX]. Around 5:15pm on a rainy and i must have not been going no faster than 60 miles per hour and it was already dark and then all of a sudden you hear an explosion sound noise from the back of the car. I originally thought it was bullet of a sort. I couldn’t believe the window was broken. How, I asked myself did the window have a hole. How did ... Read more
Incident date: Jan 11, 2024
The fuel pump failed and had began leaking profusely. The car was brought to the Chevy dealership where I was told it would be fixed under special coverage 12191. Chevy had tried an aftermarket part to fix but it would not seal properly and continued to leak. I got in contact with General Motors who said a new part had been ordered, a week later they told me there was no new part as they discontin... Read more
Incident date: Jan 11, 2024
Auto start stop flashes Throttle body control warning then vehicle stalls
Incident date: Apr 15, 2023
Brake rotors have warped twice in less than 50,000 miles. Brakes also become easily overheated a brake fade occurs if diving in hilly/ mountainous terrain.
Incident date: Nov 20, 2023
The car stalled radomly when I was in a drive thru for only 10 mins
Incident date: Nov 20, 2023
2018 Ram 3500 has a code C0020-01 anti lock braking pump motor failure. Seems to be a common problem that Ram trucks has not recalled. this is a blatant safety issue that they seem to be ignoring. Parts to repair this issue is hit or miss from what I understand. Please step in and hold ram accountable.
Incident date: Oct 10, 2023
vsa modulator in the honda accords go bad, SPECIALLY the 2013-2017 Model Years. There are so many bulltins etc on the internet if you look it up youd see ,millions of people are having the same issue. This affets braking & traction. Traction control is no longer useable and the ABS System does not work since this is all apart of the ABS system. search honda accord vsa modulator recall 2016 honda a... Read more
Incident date: Jan 7, 2024
I am reporting a problem with the 2016 Honda Pilot audio system. It sounds identical to the reported problems that have lead to a recall for the 2018-2022 models. The system works fine initially, but after 30 minutes of driving, the system becomes filled with static noise. The static noise starts out low, but quickly gets to the point where nothing else can be heard. This is across all input chann... Read more
Incident date: Nov 8, 2023
The windshield immediately cracked from a small pebble. I’ve had bigger rocks hit glass in other vehicles and only left a chip. This impacted the upper passenger side corner of the windshield close to the edge, the windshield spider webbed immediately, I’ve never seen anything like it.
Incident date: Sep 30, 2023
This vehicle has numerous software problems. The biggest one is hat there is no roll away prevention. If the car is placed in reverse, and stars moving, if no other imputs are given by the driver the car will continue to roll. Als, if the drivers door is opened during this manuver, the roll continues. This is also true if the car is in drive and at a stop on a hill. If the brake is released th... Read more
Incident date: Jan 9, 2024
while driving on a local road (not highway), engine began to make a very loud sound. sounds like metal on metal inside engine. called local ACURA dealer and they said that the connecting rod recall/problem that was announced in November 2023 "does not apply to my VIN".
Incident date: Jan 9, 2024
The contact owns a 2020 Jeep Gladiator. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The contact stated while driving at various speeds, the clutch felt loose interm... Read more
Incident date: Jan 9, 2024
1) My 2017/2018 Ford F-150 has had numerous mechanical issues since I purchased it in May of 2018. The issues were initially repaired by the "dealer" as it was under either factory or extended warranty. The most note worthy issues, which is the purpose of my correspondence as it potentially could lead to a vehicle fire, is the leakage of oil from the oil pan (second time being repaired) and the dr... Read more
Incident date: Nov 8, 2023
Dear NHTSA, I am writing to urgently bring to your attention a pervasive issue with the starter in Honda Accord 2013 models equipped with a push-start system. The problem began in January 2023, leading to the replacement of the car battery, brakes, and tire sensors. Despite these efforts, the issue persisted, prompting the replacement of the starter in December 2023. However, within two weeks, th... Read more
Incident date: Nov 8, 2023
Dear NHTSA, I am writing to urgently bring to your attention a pervasive issue with the starter in Honda Accord 2013 models equipped with a push-start system. The problem began in January 2023, leading to the replacement of the car battery, brakes, and tire sensors. Despite these efforts, the issue persisted, prompting the replacement of the starter in December 2023. However, within two weeks, th... Read more
Incident date: Dec 8, 2023
The Engine shutdown four (4) times while driving all within the first 30-days of ownership. My safety was put at risk had another vehicle been following close behind and had it failed to stop and crash into the Van. Hendrick Dodge Ram Cary, NC found 30 plus stored fault codes and I captured 2 Active Codes during two of the shutdowns (Codes U0100 and U0104. The Active Codes signify electronic commu... Read more
Incident date: Dec 8, 2023
The Engine shutdown four (4) times while driving all within the first 30-days of ownership. My safety was put at risk had another vehicle been following close behind and had it failed to stop and crash into the Van. Hendrick Dodge Ram Cary, NC found 30 plus stored fault codes and I captured 2 Active Codes during two of the shutdowns (Codes U0100 and U0104. The Active Codes signify electronic commu... Read more
Incident date: Jan 2, 2024
My transmission wasn't working properly. It is available for inspection if my vehicle can be towed where it needs to go as it does not drive on it's own. When my transmission stopped working I could have caused a collision. Yes, my vehicle has been inspected by the manufacturer. Some warning signs were the transmission taking longer than it should to go into gear and having trouble accelerating.
Incident date: Jan 2, 2024
I took my 2014 GMC Acadia into the dealership I purchased it at because my airbag light was on. This was before the recall. I was told at that time that nothing was wrong and and I probably hit a bump and juggled something loose. I paid $190 for that. Now my vehicle is in the shop and I can no longer operate it or sell it because it is deemed unsafe due to this recall. I contacted GMC and there ... Read more
Incident date: Nov 16, 2023
I purchased a 2014 Dodge Dart from this business on 08/10/2019. I drove the vehicle for only 1.5 years and then garaged it to give to my daughter later. I put only 20,000 miles on the vehicle. There were several issues during the short time that I had the vehicle. The tire pressure warning went on, and the clutch would stick to the floor. I had the pressure warning 'fixed' at Chrysler World o... Read more
Incident date: Jan 1, 2024
First it was start knocking under the hood and the car suddenly stop on the freeway at 80 miles an hour. The car lost all the power. We were lucky we didn't get hit by other cars on the freeway.
Incident date: Jan 1, 2024
The contact owns a 2012 Hyundai Tucson. The contact stated that while driving at undisclosed speeds, there was smoke coming from the tailpipe and a gurgling sound was coming from the exhaust. Additionally, the vehicle was experiencing excessive oil consumption. The vehicle was taken to the local service center who diagnosed that the engine oil was present inside the engine cylinder and the engine ... Read more
Incident date: Jan 1, 2024
The contact owns a 2019 Acura MDX. The contact received notification of NHTSA Campaign Numbers: 23V858000 (Fuel System, Gasoline) and 23V751000 (Engine and Engine Cooling) however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not e... Read more
Incident date: Nov 8, 2023
The contact owns a 2023 Volkswagen Tiguan. The contact stated that while driving at an undisclosed speed, the contact became aware that the front windshield had defects, creating a visibility hazard while driving. The contact stated that the front windshield appeared to have bubbles. The vehicle was taken to the dealer and the front windshield was replaced with an aftermarket windshield. The conta... Read more
Incident date: Nov 8, 2023
Delamination of radio is causing the radio to change radio channels, not be able to use the handless phone option or adjust heated seats. The constant beeping when the radio is constantly and randomly changing channels is a safety hazard. FCA is aware of the issue and has not issued a recall and is denying repairs for the consumers.
Incident date: Jan 1, 2023
I was traveling on [XXX] Baton Rouge La. and Gonzales La. at 70 mph when I lost power to my vehicle , an alarm sounded saying it was the Hybrid control system failure, putting my safety at risk as I had to maneuver off the interstate and onto the shoulder during heavy traffic . I called State Farm insurance to get my vehicle towed to Ralph Sellers Hyundai in Gonzales La. where it is being repaire... Read more
Incident date: Jan 8, 2024
The contact owns a 2014 Hyundai Elantra Coupe. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failu... Read more
Incident date: Jan 8, 2024
The contact owns a 2024 Jeep Wrangler 4x4E. The contact stated that his wife noticed a fire at the charger while the vehicle was plugged in and charging. The owners were able to extinguish the fire. There were no reported injuries. The vehicle had not been charged. The fire department was called to the scene. While his wife was driving the vehicle, it overheated. There were no warning lights illum... Read more
Fire
Incident date: Jul 10, 2023
Major insurance companies have been refusing to insure my car because my car was affected by the natural disasters before I purchased the car. This information was fraudulently withheld by the dealership at the time of my purchase. Thus, I would like to have full refunds equal to my purchase price and repair costs.
Incident date: Jan 9, 2024
The contact owns a 2020 Ford EcoSport. The contact stated while driving 65 MPH, the low oil pressure warning light was illuminated. The contact continued driving; however, the vehicle failed to respond upon depressing the brake pedal. The contact stated that the vehicle lost motive power and the contact was able to pull into her driveway. The contact engaged the electric parking brake and parked t... Read more
Incident date: Oct 6, 2023
Intermittently, and only within the past 2000 miles or so, the steering will begin to have a notchy feel during highway driving. The steering requires excessive force to move the wheel and then the wheel jerks and causes the steering to do the same. It is very dangerous and unsettling at highway speeds. The issue seems to only occur above 45mph, but again, it is not happening every time I drive... Read more
Incident date: Oct 6, 2023
The vehicle experiences a sudden and dramatic steering wheel shacking with intense vibration and loss of steering control. Seems to mostly happen at speeds above 40 miles per hour when making a turn or after hitting a road imperfection. The dealership has informed that his is related to the “Customer Satisfaction Notification V41 Steering Damper” [XXX] ) and that it should be brought in for... Read more
Incident date: Aug 21, 2023
The contact owns a 2016 Chevrolet Silverado 2500. The contact stated while driving 45 MPH, the passenger’s side door opened unintendedly. The vehicle was modified for accessibility and the contact stated that the platform with her son was out of the vehicle. The contact believed that the failure was due to the conversion of the vehicle. There was no warning light illuminated. The dealer was cont... Read more
Incident date: Dec 1, 2023
I have had 3 incidents with lose of power steering in the last two months
Incident date: Oct 25, 2023
I purchased the vehicle brand new in February 2020 and it has had persistent battery/electrical issues. In May 2022 the battery was malfunctioning and I was driving it to the dealership to be examined and it completely died while I was driving. The electrical system failed while I was driving. I have had the battery replaced at least 3 times in less than 4 years and, despite the battery being repl... Read more