Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 17,413 complaints for ACURA
Incident date: May 30, 2024
Component/System Failure: The issue pertains to a timing chain failure malfunction, which has led to the disablement of the vehicle while driving. Yes, the affected component is available for inspection upon request. Based on additional information received this timing chain failure issue was raised and settled in a Class action lawsuit that Jaguar agreed to pay for Lessees of these models that a... Read more
Incident date: May 29, 2024
Front airbag and rollover airbag are not working.
Incident date: Dec 18, 2023
The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated while driving 40-45 MPH, the vehicle stalled. There was no warning light illuminated. The contact was able to pull to the side of the road. The vehicle was towed to an independen... Read more
Incident date: Dec 18, 2023
When pushing on the gas pedal, the vehicle often pushes forward aggressively and shifts very hard. Other times it does nothing when pushing on the gas and several seconds later there is throttling and intermittent shaking back and forth. It does not happen all the time, but happens quite often. I fear the vehicle could propel forward when I am driving and hit someone or something or it could slow ... Read more
Incident date: May 29, 2024
The contact owns a 2019 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving approximately 40 MPH, the ... Read more
Incident date: May 1, 2024
Over the past few years squirrels have eaten through the fuel line of the truck just above the fuel tank multiple times. As soon as the ignition switch is turned on fuel gets pumped out very near the exhaust system. The driver may not notice anything wrong immediately causing a very real fire risk. Today is the fourth time I have experienced this issue with this truck.
Incident date: May 29, 2024
Driver seat airbag randomly deployed. There was no warning in the car after it had gone off, and there was no warning before it went off. Could have resulted in a terrible accident.
Incident date: Jan 16, 2024
I keep intermittently getting a Supplemental Restraint System error. I have been on forums with other vehicle owners getting the same error. The dealer says it is a bad airbag while others are saying it could be two other less expensive remedies they have encountered such as a faulty cutoff indicator that gets overheated and the solders come loose as well as a faulty seatbelt buckle assembly. This... Read more
Incident date: May 24, 2024
Faulty Tire Pressure Management system. Looking for recalls or service bulletins.
Incident date: Feb 10, 2024
When accelerating from a stop or rolling stop the truck has a dangerous throttle lag. I have addressed this to dealership but no solutions they just put it in the notes. It has been an ongoing problem I’ve had with the truck since I bought new. It has put me in many dangerous situations
Incident date: May 24, 2024
I didn't even receive this notice from Honda.. I got an email from Carfax that I have a recall. NHTSA: #23V-844 Recall: #FGB 2020-22 CR-V Hyb 12V Pos. Battery Cable Safety Recall. This recall is from Jan. 9, 2024. This is what scares me. If the vehicle is involved in a crash to the left front fender area under certain circumstances, a short circuit to the power circuit can occur and the battery ... Read more
Incident date: May 1, 2024
When the vehicle slows from cruising speed to below 20 mph, the car shakes violently and the engine nearly stops. To avoid the shaking, I must place the vehicle in neutral until it comes to a complete stop. If I shift into drive before I stop, the vehicle shudders again. When in traffic, it could cause the vehicle to be rear-ended. My wife won't drive the vehicle because of this. Owners' Forum s... Read more
Incident date: May 25, 2024
Vechile shut down completely on the highway, engine's been replaced twice, Catalytic converter, Turbo was replaced three times, Battery oxygen sensors, timing belt all have been replaced, Along with my wireless charger and Both heaterhouses and splash guard. I recently had my vehicle SERVICED Thirty five hundred miles after NEW engine install The dealership serviced my car didn't reset my service ... Read more
Incident date: May 21, 2024
The contact owns a 2016 Ford F-150. The contact stated that on several occasions while the vehicle was shifted into reverse(R), the back-up camera image was distorted. The vehicle was not taken to be diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 70,500.
Incident date: May 20, 2024
The contact owns a 2010 BMW 328I. The contact stated while driving at various speeds, the vehicle lost motive power, stalled, and failed to restart. The contact received notification of NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The conta... Read more
Incident date: May 16, 2024
ECM- engine system. Diagnostic code P26C8. Chassis Control Module Requested Malfunction Indicator Lamp Illumination. The DTC is an informational DTC. The DTC indicates an emission related DTC set in the Chassis Control Module. My service transmission message came on and would not let me go into reverse or drive. The next day the check engine light was on. This vehicle is only 34,650 miles and is... Read more
Incident date: May 17, 2024
Engine stall in the middle of the road making me hit an object and it lock up the steering wheel for I couldn't are nun causing the car to being in an accident this cost my insurance $4.5K to fix in damages and the car was under Honda care and Honda care basic warranty because they have on the carfax that it was minor because the amount of damage that cause Honda should be reliable for this accide... Read more
Crash
1 injured
Incident date: May 21, 2024
In 2022 of July-August. No lights came on to warn me or anything and my engine went completely out. I took it in and it was the oil pressure that caused my engine to fail. I had to get a new engine, transmission, and a whole bunch of other new things done to my car. AFTER repairs covered by warranty I continue driving and right away I noticed my car making weird noises (like whirring and purring)... Read more
Incident date: May 21, 2024
URGENT Please. I want to Repair ASAP. I write as someone who is Knowledgeable about these issues. I have repaired my own Motorcycles and Cars for about 30 years now. I also have owned several BMW Motorcycles. This issue with this 2012 BMW K1600 GT Motorcycle is that the Front and Rear Shocks wear out very often. BMW installed these electronic shocks on these bikes and they are very cheaply m... Read more
Incident date: May 9, 2024
The contact owns a 2019 Honda Odyssey. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated the vehicle hesitated to start and several attempts or a jumpstart was needed ... Read more
Incident date: May 9, 2024
The contact owns a 2019 Honda Odyssey. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated the vehicle hesitated to start and several attempts or a jumpstart was needed ... Read more
Incident date: May 22, 2024
The contact owns a 2017 Ford Fusion. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The contact took the vehicle to an independent mechanic to be diagnosed. The contact was informed that the spark plugs needed to be replaced. The spark plugs were replaced; however, the following day the check engine warning light illuminated again. The ve... Read more
Incident date: May 22, 2024
The contact owns a 2006 Chevrolet Malibu. The contact stated while driving approximately 20 MPH and making a left turn, the steering wheel became very difficult to turn. The contact was able to get through the turn and stated that the steering functionality had resumed. The contact stated there was no warning light illuminated. The contact stated that the failure was intermittent but was reoccurri... Read more
Incident date: May 1, 2024
My EGR has failed. There was a recall for the exact part in 2020 and a new EGR was installed in April of 2020 required by the recall. My new EGR now has a fatigue crack in it and the new part needs to be replaced. When I inquired about a replacement, I was told that a replacement would have to be covered by me and not the dealership or Stallantis. I respectfully disagree. Why replace a part un... Read more
Incident date: May 21, 2024
The day after we had a bad storm, my car's electrical system went haywire. I was driving to work and all kinds of warning lights started flashing. Then when I came to a stop sign, stopped, then proceed to go again the car car would not go. I was still in drive but the car would not go when I pressed the pedal. So I put the car in park then back in drive and it started driving again. Then a warning... Read more
Incident date: May 4, 2016
I was driving on the freeway and there were not any cars in front of me or next to me, and my emergency break went on. My car jerked hard and could have caused a very serious accident if there was a car behind me. This happened two times during the same drive. I took it to the dealer and they told me there was nothing they could do since there was no codes shown. I am very nervous to drive t... Read more
Incident date: May 21, 2024
front frame failure, yes, trailer is sagging in the front, inspected by insurance co., no warning
Incident date: Jan 2, 2024
The contact owns a 2023 Subaru Forester. The contact stated that while in a parking lot, the contact depressed the brake pedal and attempted to shift into gear and the vehicle accelerated inadvertently, jumped a curb, and crashed into a tree. The contact was able to put the vehicle in reverse; however, while the contact’s foot was on the brake pedal, the vehicle accelerated backward independentl... Read more
Crash
1 injured
Incident date: Mar 5, 2024
2020 Ford Explorer purchased in January 2021. Since owning this vehicle, we have experienced numerous (10+) situations where at a light or entering traffic with our foot on the brake pedal and waiting to proceed the car starts to acerate on its own and jump forward 4'-6' before it stops. I have visited my dealer Jones Ford in Charleston, SC and reported this issue a couple of times over the past... Read more
Crash
Incident date: May 20, 2024
The contact owns a 2019 Honda Odyssey. The contact stated while driving 60 MPH, the vehicle started to stall. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded... Read more
ACURA
RLX HYBRID
(2016) - ELECTRICAL SYSTEM
May 19, 2024
Incident date: Apr 26, 2024
Front end camber toe in has been adjusted but keeps toeing in makes tires wear. Hard to keep going straight allways sways. Dashboard stops working and windows don't work. Started doing this at around 100,000 miles. Will turn back on and off. Sometimes gas pedal stops working Can't tell speed. There are a lot of these happening to this model
Incident date: May 18, 2024
Engine maintenance required . bypass coolant valve defected
Incident date: May 18, 2024
The auto start/stop feature of the vehicle activated on the exit ramp of a highway, it did NOT restart the car but disabled all use and automatically shifted to neutral and would not power down, shift into another gear, or do anything. My wife had our children in the car during a high traffic time of day and my vehicle was disabled for approximately 5 minutes. Other cars exiting the highway at a... Read more
Incident date: May 18, 2024
Vehicle alerts to ‘service parking brake’ and engages parking parking brake without warning. Shifter has gotten stuck in N, unable to shift out for some time. Shifting in secondary incident resulted in a clunking when shifted to Drive as well as vehicle deceleration after driving for one minute. Safety is affected for all as the vehicle coasts to a stop in traffic. Towing to repair shop requir... Read more
Incident date: May 18, 2024
The exhaust for the engine is leaking into the coolant, the engine's head gasket is failing. There is a risk of engine fire. It is a known design flaw in regard to the 2.0L engine. The recall has not been expanded to Ford. The solution is engine replacement with a Long Block design. Which is saddling consumers with an $8,000 repair bill for Ford not owning up to its design flaw. Consumers sh... Read more
Incident date: May 18, 2024
A car was going to hit my car, I went to hit the horn and the horn doesn't work a few days later a airbag light went on. Went to the dealership and they said it's a know malfunction in toyota corolla. They are not sure if the airbags will work or not. They recommend that I put a notice in for recall since there are still no recalls. This is a huge safety issue.
Incident date: May 16, 2024
The contact owns a 2021 Ford Bronco Sport. The contact stated while driving at undisclosed speeds, the vehicle stalled without warning. The contact stated that several unknown warning lights were illuminated, and the "Charging System Service Now" message was displayed. The vehicle was jumpstarted, and the battery was replaced; however, the failure persisted. Upon investigation, the contact discove... Read more
Incident date: Jan 1, 2024
I was driving with cruise control enabled right around 40mph. All of the sudden, while I was moving, my speedometer dropped to 0 and all of my dashboard lights turned on. I pulled over to the side of the road and tried to put the car in park to figure out what was going on. I was not able to shift the car into park, only remain in D or shift to N. I forced the car shutoff while in D with the press... Read more
Incident date: Mar 22, 2024
I am concerned for the safety of my family with the recall of my jeep Wrangler. There is no remedy, is it safe to drive?
Incident date: Mar 22, 2024
The contact owns a 2018 Honda Odyssey. The contact stated that on several occasions when the vehicle was started while driving at various speeds, the contact observed a pinging alarm, and the “Driver’s Side Sliding Door Failure” message was displayed. Additionally, the contact stated that the door was heavy while being opened. The vehicle was taken to a dealer over ten times where it was dia... Read more
Incident date: May 4, 2024
Recall for HECU fuse. Dealer made appointment to fix the cancelled saying fix was no longer available by Kia. Kia should not have said there is a remedy available when there is not.
Incident date: May 8, 2024
Driving on highway at approximately 30 MPH and vehicle suddenly braked for no reason.
Incident date: May 8, 2024
While exiting the highway the steering wheel stuck in a turn and it extra took force to straighten to stay within the limits of the roadway. The care swerved form due to over correcting and took work to keep it on the road. The steering seems to have a sticking point in it causing to over correct to get past this point in the gearbox. I have also noticed a clicking noise at low speeds when movin... Read more
Incident date: May 8, 2024
The Crankshaft snapped in at only 66k miles.
Incident date: May 15, 2024
Engine is making a knocking noise at startup, continues when accelerating. This was confirmed by the dealer who cited "engine has lower end rod knock. These are the same symptoms as NHTSA Recall #23v-751. I opened a case with Honda but they said because my VIN was not included in the recall, they would not cover the cost of the repair. This is a known problem with the 2016 Honda Pilot and Honda i... Read more
Incident date: May 15, 2024
Appropriately April 2024, The engine service light came on at about 115,000 miles, followed by the 2020 Kia Soul X-line engine stopped running. I tried turning off the key and attempting to restart the car however it would start but for only a few seconds. After 5 or 6 tries to restart the car, I finally turned off the car, waited about 3 minutes and then restarted the car in as it continued to ... Read more
Incident date: May 15, 2024
Cams showing early signs of failure at 12,000 mile inspection.
Incident date: Oct 1, 2022
The contact owns a 2019 GMC Acadia. The contact stated while driving at undisclosed speeds, the "Steering Assist - Reduce Speeds" message was displayed, and there was a loud roaring sound coming from the engine. The contact stated that the check engine warning light was illuminated. The failure recurred while the heat was turned off in the vehicle. The vehicle was taken to an independent mechanic ... Read more
Incident date: Apr 20, 2024
Torque Converter Shutter at 66,000 miles (code P0741) on 2015 Transit T-250 Diesel