Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 17,413 complaints for ACURA
Incident date: Jul 10, 2026
9/25/25 My truck accelerated on its own, in drive, while turning and a downhill situation. It revved high, about 2000 RPM but I was able to pull over to get it in park to stop revving, and turned it off. It restarted and when I arrived to work that trip, it did the same in reverse while trying to park. Had to hold brake hard to get truck to stop. Took to dealer did who did SW update to transmissi... Read more
ACURA
MDX TYPE S
(2023) - STEERING
Jul 15, 2026
Incident date: Jul 1, 2025
Yesterday evening, my power steering went out (EPAS), it did that when the car had been parked for the night and not in motion thankfully so nobodies safety was at risk, but I don’t know if and when it’ll happen again. According to Ford, it has been a recurring problem with ford fusion modules similar to mine, that the EPAS has been defective, and therefore making it dangerous to drive. My ex... Read more
Incident date: Feb 15, 2026
The rearview is not working consistently and caused me to back into a pole.
Incident date: Jul 4, 2026
I purchased this vehicle July of this year and just drove it to find it pulled extremely to the right. I was told it was an alignment issue which they attempted to fix which seems successful in July coming off the offramp after first time on the highway and applying the brakes, the car shook side side, and then up and down. It felt like the car was coming apart. I again notified the dealer. I purc... Read more
Incident date: Jul 4, 2026
Immediately after starting the truck, I hear a loud popping noise coming from the radio. It sounds like an alarm noise for several seconds. I always turn the volume to 0, but I don't know if that's what shuts off the sound, or if it stops on it's own. The only way to clear the error with the radio, is to change the source from the current setting to a different source. ( FM to AM or Sirius ). This... Read more
Incident date: Jul 10, 2026
On July 10, 2026, my 2024 Tesla Model Y (approx. 22,440 miles) lost all power (main/12V battery) while parked next to a Supercharger stall on Level 3 of the Harrah's Ak-Chin Casino parking garage, Maricopa, AZ. Ambient temperature was approximately 110F. My dog and cat were inside the vehicle. With the vehicle powered off, the key card, Tesla app, and interior door releases did not function, leavi... Read more
Incident date: Jul 14, 2026
The radio keeps freezing up all the time along with the back tail light area going in and out. I keep smelling like burnt wire smell. Engine sound really rough.
Incident date: Jul 2, 2026
While driving my 2022 Jeep Wagoneer at 40-45 mph on a live public road with my four small children in the vehicle, the vehicle suffered a sudden, catastrophic electronic and powertrain shutdown without warning. The engine completely died, and the vehicle immediately and forcefully engaged the electronic emergency parking brake, bringing the vehicle to an abrupt, unexpected halt in the middle of mo... Read more
Incident date: Apr 1, 2026
Technical Incident Timeline Suspected Unintended Acceleration Event 2026 Lexus RX 350h Premium+ (Approximately 96 Miles) Vehicle: 2026 Lexus RX 350h Premium+ Purchase Date: July 10, 2026 Dealer: Woodfield Lexus Incident Date: July 12, 2026 Approximate Time: 11:30 AM Vehicle Mileage at Incident: Approximately 96 miles ⸻ Event Sequence 1. Vehicle Startup * I entered the vehicle and started ... Read more
Crash
Incident date: Mar 14, 2026
The automatic transmission suddenly downshifts to first gear at high speeds and causes high RPM to the engine and loss of control. I noticed the ford recall 19S07 but the dealer said it did not apply to my vehicle.
Incident date: Mar 14, 2026
driver's seat headrest deployed while I was driving. I cannot put it back in place because some internal plastic parts have broken off. The passenger seatbelt sensor keeps going off as if the passenger has not buckled the seat belt. The sensor on that same seat keeps going off even if there's no one sitting on that seat.
Incident date: Mar 14, 2026
driver's seat headrest deployed while I was driving. I cannot put it back in place because some internal plastic parts have broken off. The passenger seatbelt sensor keeps going off as if the passenger has not buckled the seat belt. The sensor on that same seat keeps going off even if there's no one sitting on that seat.
Incident date: Jul 2, 2026
Odometer Fraud. The contact purchased a 2010 Ford F-150. It was discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 154,800, and at the time of a Carfax report check, it was discovered that the mileage was 246,325.
Incident date: Jun 26, 2026
The engine locked down due to a spun crank. Bearing.
Incident date: Jun 26, 2026
I own a 2026 Carnival Prestige SX Hybrid and having loss of propulsion problems. After much research, and absolutely no help from KIA, I now think my problem is my foot, size 15, is too large to safely drive this vehicle. My shoe intermittently depresses the brake ever so slightly while I accelerate from a stop. This triggers the Brake-Throttle Override which temporarily cuts propulsion power.... Read more
Incident date: Jul 10, 2026
For a few weeks prior our windshield wipers would start and were unable to be switched off. Then would just randomly stop. Then we got completely stopped on a major road during rush-hour with my whole family in the car. The car moved itself to park at a stop light. When we were stopped, everything in the car was going haywire. FCW unavail, ABS unavail, check engine light, wipers going, couldn't us... Read more
Incident date: Jul 10, 2026
For a few weeks prior our windshield wipers would start and were unable to be switched off. Then would just randomly stop. Then we got completely stopped on a major road during rush-hour with my whole family in the car. The car moved itself to park at a stop light. When we were stopped, everything in the car was going haywire. FCW unavail, ABS unavail, check engine light, wipers going, couldn't us... Read more
Incident date: Jun 30, 2026
Steering wheel sticking at 11 and 1 o clock position, has become very difficult to turn and feels like overcorrecting to keep vehicle in center of lane.
Incident date: Apr 9, 2026
I was on the interstate. Initially I heard a faint rattling sound. I turned off the radio and AC to listen more closely; the sound was not audible. But then traffic came to a standstill. As I slowed, that barely audible noise began to sound like something boiling in the engine. The temperature and pressure gages were all in normal operating ranges. I pulled to the shoulder of the interstate ... Read more
Incident date: Apr 9, 2026
Driver side mirror shakes at highway speeds. Not the outside but the mirror itself. It’s been replaced twice and still does it.
Incident date: Jul 5, 2025
We purchase the vehicle in February of 26’. Certified preowned they a Chevrolet dealership. It was disclosed to us that the engine had been recalled and replaced in September of 25’ (had about 1500 miles put on it, before we bought it) due to the ongoing issues that plague the V8 6.2L motors. We put less than 3000 miles on the vehicle and wanted to take it in for oil change and new tires. My w... Read more
Incident date: Jul 10, 2026
The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the vehicle failed to respond while depressing the brake pedal in a panic stop, requiring the contact to depress the brake pedal a second time. The traction control and the ABS w... Read more
Incident date: Jun 1, 2025
The contact owns a 2011 Nissan Sentra. The contact stated that while driving at 70 MPH, the vehicle stalled, and the engine seized. The contact stated that several unknown warning lights were illuminated. The contact stated that while attempting to start the vehicle, the vehicle failed to start. The vehicle was towed to the residence. The contact stated that several days later, while attempting to... Read more
Incident date: Jul 12, 2026
Vehicle flashing warning signs for multiple system functions including battery and mechanical, forcing driver to pull over, unable to put vehicle in neutral to tow. Took vehicle to Honda dealership in Phoenix, AZ dealership unable to recreate issue. Stated it was cleared as a certified used Honda. Continued to have reoccurring issues, less than 2 months later vehicle engine completely seized. Hond... Read more
Incident date: Jun 7, 2026
My 2013 Ford Fusion equipped with the 1.6L EcoBoost engine started blowing thick white smoke (Burning Coolant) while I was driving on the freeway. Engine coolant was leaking and my card died right there, that had blown the head gasket. I received no warning, no message. This was an incredibly dangerous situation because I was on the freeway and was forced to stop immediately. Ford Motor Company ... Read more
Incident date: Jun 4, 2026
Door/curtain airbags deployed suddenly without an accident and caused seatbelt to lock.
Incident date: Jul 31, 2025
You have this. Additional research about the cause of the crashes. None of this was published by Toyota as a potential disastrous problem.
Crash
Incident date: Jul 31, 2025
Failure of ICCU and high voltage fuse. Known issue in this vehicle. 2022-24 have been recalled. 2025 needs to be recalled. Warning on dash when it occurred, then 12V battery died. Undrivable. Towed in and repaired under warranty by dealer. But apparently it can happen again because Hyundai doesn’t know how to permanently address the problem.
Incident date: Jul 1, 2026
In the middle of driving, the coil spring on rear passenger side snapped. What happened to me today was exactly what the search result showed from the internet. And yet, when I put in my VIN # to your and BMW website, I got 0 recall for this VIN. Mine is 2015, what am I missing? Googel: Early BMW i3 models, particularly from the 2014-2016 production runs, have known issues with rear coil springs... Read more
Incident date: Jul 10, 2026
The contact purchased a 2016 Honda Pilot. The vehicle was a dealer sale on July 7, 2026. At the time of the sale, the odometer reading was 89,991. The contact later purchased an Auto Track and Carfax report, which indicated that in April 2026, the odometer reading was 198,387.
Incident date: Jul 10, 2026
Since purchasing the van, have reported intermittent hesitation to dealerships. Never duplicated at dealership. Eventually, fuel pump replaced under recall. Still had intermittent issues. On June 11,2026, while on the highway, van had slight hesitation and codes started going on dashboard. Got off the highway and the van limped into a nearby Home Depot parking lot. Had it towed to Hill Country Hon... Read more
Incident date: Jul 8, 2026
October 2025 while driving the vehicle at highway speeds, vehicle started bucking, losing power and then stalled. The check engine light did not come on. I was able to get off the side of the road and had it towed to the dealer. Dealer found injectors to be leaking and replaced all 4 GDI fuel injectors-mileage was 29,598. On July 1, 2026, again the same issue while driving the vehicle at highway s... Read more
Incident date: Jul 8, 2026
The contact owns a 2013 Hyundai Elantra. The contact stated that while operating the vehicle, the passenger’s side air bag warning light remained illuminated. The vehicle was taken to the local dealer, who diagnosed that the air bag module needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was... Read more
Incident date: Jul 8, 2026
Purchased great condition used 2019 Fit EX on XXX from local non-Honda dealership. Nearly 10 months later, on XXX the following errors appeared on the dash: tire pressure monitor system, emissions, hill start assist, lane deviation warning, power steering, and vehicle stability assist errors on the screen, and the check engine, tire pressure monitoring system, vehicle stability assist system, and ... Read more
Incident date: Jul 6, 2026
While driving the vehicle, the rear glass spontaneously shattered. There was no impact, damage, or misuse. This was all confirmed by the dealership following the incident.
Incident date: Jun 1, 2024
On June 8, 2026, while driving home from work and actively entering the freeway, the vehicle experienced a sudden, severe, and catastrophic loss of propulsion. Despite pressing the accelerator, the vehicle completely refused to accelerate beyond 30 mph, forcing me to navigate active highway traffic at a dangerously low speed. This sudden failure to accelerate while merging onto a high-speed inters... Read more
Incident date: Jun 1, 2025
1. COMPONENT FAILED / AVAILABLE FOR INSPECTION: Rear A/C and its electrical control box under the master bed failed completely on night one. The box suffered a severe thermal event (melted plastic odor, scorched components, with some smoke). The melted box and vehicle are available for inspection in my driveway. 2. SAFETY RISK: My husband and I were sleeping directly on top of the bed when the bo... Read more
Incident date: Jul 6, 2026
I am reporting a serious, progressive structural defect involving excessive frame flex and structural failure on a 2021 Grand Design Momentum 395MS fifth-wheel RV. This complaint directly aligns with the ongoing NHTSA investigation PE24-0209. The unit exhibits clear and worsening structural integrity failure, including: Slideouts and doors open during transport. Upper deck walls moving under lo... Read more
Incident date: Jul 2, 2026
Vehicle subframe corrosion (manufacturer extended warranty offered). Rear brake lines corroded/leaking. Vehicle leaks fuel; steel fuel line corroded. Vehicle has about 105k miles. Minor fire started when yard maintenance came in contact with fuel saturated ground where vehicle had been parked/moved out of the way just prior. With rear suspension subframe springs corroded, vehicle bottom ca... Read more
Fire
Incident date: Jul 2, 2026
Vehicle subframe corrosion (manufacturer extended warranty offered). Rear brake lines corroded/leaking. Vehicle leaks fuel; steel fuel line corroded. Vehicle has about 105k miles. Minor fire started when yard maintenance came in contact with fuel saturated ground where vehicle had been parked/moved out of the way just prior. With rear suspension subframe springs corroded, vehicle bottom ca... Read more
Fire
Incident date: Jul 2, 2026
AWD Coupler is bad make noise and shaking at low turn speeds only
Incident date: Jun 25, 2026
Driver side rear door electric latch is stop working and i tried to open the latch manually but the locked latch won't let me but remain locked. I have concerns with the situation because when door latch were broken due to accident, the door would remain locked and passengers would not be able to escape from inside of the car
Incident date: Jun 25, 2026
The vehicle on board video entertainment display has stopped working properly. It does not allow any input to the touch screen. And the only way to regain some functionality is by pressing the steering wheel source button. However it works intermittently. And this causes Driver Distraction while driving.
Incident date: Jun 25, 2026
WHEN IT RAINS REALLY HARD, THE ROOF IN THE B PILLAR LEAKS ABOVE THE SEAT BELT AREA INTO THE HEADLINER. MY HUSBAND WHO IS AN AUTOBODY TECHNICIAN HAS MADE SURE MY SUNROOF LINES ARE CLEAR AND THE WINDSHIELD MOLDINGS AND SEALS ARE GOOD. HE HAD ANOTHER ONE AT HIS PLACE OF EMPLOYMENT WITH THE SAME ISSUE AND IT WAS THE ROOF WELDS, WHICH ARE DONE BY THE MANUFACTURER. I AM HEARING MORE AND MORE TAHOE OWN... Read more
ACURA
TLX TYPE S
(2023) - POWER TRAIN
Jul 8, 2026
Incident date: Jun 22, 2026
This car is constantly sputtering and when you give it gas to take of, it sputters as if it is going to stall. This poses a safety concern when you are giving the car gas and it is not properly accelerating. I was almost hit several times now. The check engine light is on, the wrench is illuminated and I keep getting an AWD/power train message, as well as a battery saving mode message. Then soon a... Read more
Incident date: Jul 6, 2026
Component or system that failed: The backup camera system failed and is completely inoperable. The vehicle is available for inspection upon request. Safety risk: The failure of the backup camera creates a safety hazard when reversing the vehicle. Without the camera providing visibility behind the truck, there is an increased risk of striking a pedestrian, another vehicle, or an object that may no... Read more
Incident date: Jul 6, 2026
"Steering Assist Is Reduced – Drive With Care" warning appeared while the vehicle is in motion. This may require increased steering effort and could affect a driver's ability to respond to changing traffic conditions. Any steering-related warning that appears unexpectedly while driving deserves serious attention. P0128 code was shown. The cause was a faulty thermostat housing assembly and neede... Read more
Incident date: Jul 6, 2026
Just bought this from a private seller last week and was driving to work. The engine suddenly caught fire and the car essentially exploded and melted.
Fire
Incident date: Jul 7, 2026
2012 Lexus IS 250 Complaint Category: Interior/Seat Belts/Air Bags → Interior Component: Interior Moldings/Trim/Panels Narrative This is a safety issue. The dashboard on my 2012 Lexus IS 250 has developed significant cracking and is actively decomposing into a gelatin-like texture, despite the vehicle being garage-kept, low mileage, and well-maintained throughout my ownership. This is not the re... Read more