Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 17,413 complaints for ACURA
ACURA
RDX
(2015) - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
Dec 9, 2024
Incident date: Dec 7, 2024
The contact owns a 2018 Ford F-150. The contact stated that upon starting the vehicle, the engine light was illuminated. The vehicle was taken to an independent mechanic who determined that the failure was caused by the catalytic converter. The vehicle was taken to the local dealer, where it was diagnosed and determined that the catalytic converter needed to be replaced. The vehicle was repaired, ... Read more
Incident date: Dec 9, 2024
The contact owns a 2021 Toyota Camry. The contact received notification of NHTSA Campaign Number: 23V865000 (AIR BAGS); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and offered to pay for a rental vehicle for the contact; however, the c... Read more
Incident date: Dec 9, 2024
While driving the vehicle on a very busy highway, it completely stalled and several warning lights appeared: "Brake System problem SEE DEALER, Check Engine Light, TPMS, etc. I have attached a picture of the warning. Another vehicle behind me slammed on his brakes but ended up bumping my back bumper (no visible damage). Thankfully the driver was alert and was able to slam on his brakes to avoid... Read more
Crash
Incident date: Oct 9, 2024
NHTSA campaign 24V732000 is a recall of 27,000 Porsche Taycans for high-voltage batteries may short circuit and increase risk of fire. For vehicles in Porsche campaign ARB6 for which online data is unavailable, owners are advised to have the recalled vehicles inspected and limit charging to 80%. In December 3, 2024, letter (attached) to UK Taycan owners of Taycans in ARB6, in addition to limitin... Read more
Incident date: Dec 9, 2024
The contact owns a 2024 Honda CR-V. The contact received notification of NHTSA Campaign Number: 24V763000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact also received notification of NHTSA Campaign Number: 24V744000 (Steering) and it was confirmed by the local dealer that there were no parts yet available for the recall repairs. The local deale... Read more
Incident date: Dec 9, 2024
The contact owns a 2024 Honda CR-V. The contact received notification of NHTSA Campaign Number: 24V763000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact also received notification of NHTSA Campaign Number: 24V744000 (Steering) and it was confirmed by the local dealer that there were no parts yet available for the recall repairs. The local deale... Read more
Incident date: Dec 18, 2023
At various times of day or night, the brake lights turn on, while there is no one in the vehicle. The vehicle sits parked and is locked with the security on, and the lights just randomly turn on by themselves. The only way to turn the lights off is to go into the vehicle and step on the brake and then the lights are off after releasing the brake pedal. If the lights stay on, because it’s not not... Read more
Incident date: Dec 1, 2022
When visiting local dealership for a state inspection it was found the rear subframe of my 2007 Mitsubishi Outlander, 2WD Model XLS has rusted completely through. I an internet search it was found that this was a common occurrence and a highly dangerous issue and it would not pass for a safety inspection. It appears from the number of complaints posted on various message boards it is widely known ... Read more
Incident date: Dec 9, 2024
Vehicle surges when at a stop. Normally RPM run about 500, when the vehicle surges the RPM's jump without notice to 1000 or more and the car acts like a race horse wanting to get out of the gate. Heavy pressure on the brake is needed at all times when stopped at a light, for a turn, at a stop sign. This started around 82K miles and was reported to the dealership. Dealership could duplicate issue a... Read more
Incident date: Nov 20, 2024
The truck was sitting at home in the driveway (untouched) for 3 days. Suddenly smoke began to appear from under the hood and within minutes, the engine compartment burst into flames. Because of the fire, smoke and water damage, the vehicle was considered a total loss by the insurance company. The fire marshal advised that the fire started in the vicinity of the passenger side starter battery. ... Read more
Fire
Incident date: Dec 8, 2024
All the Cameras on the vehicle were unavailable starting today (12/08), including the Rear view Camera. The vehicle was not drivable and no cruise control was working.
Incident date: Dec 8, 2024
During a snow storm the windshield wipers quit working. After troubleshooting, the short wiper linkage arm was disconnected. This was due to the plastic bushing popped off the ball stud. This part does not have a clip for retention. The replacement plastic bushing is extremely difficult to install without a press. 2 bushings were broken trying to preform a quality repair. A safe repair requires ... Read more
Incident date: Jun 14, 2024
Shifter isn't releasing from park. They state the Body Control Module (BCM) I been reading on this and it goes out with higher mileage Kia Sorento SUV. This is a safety hazard.
Incident date: Dec 18, 2023
The contact owns a 2020 Toyota Rav4 Hybrid. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not ex... Read more
Incident date: Dec 6, 2024
The contact owns a 2018 Ford Escape. The contact stated while operating the vehicle, the check engine warning light remained illuminated and was flashing off and on. Upon inspection, the contact discovered that there was no coolant in the coolant reservoir. The vehicle was taken to the local mechanic who diagnosed the vehicle and determined there was coolant intrusion into the engine. The contact ... Read more
Incident date: Dec 6, 2024
See attached document for complaint.
Incident date: Jul 1, 2024
The brake warning light came on as the vehicle was failing. It did not give me any warning prior, I was leaving my driveway to go to the market when this light indicator came on and my brake I could tell was failing because I had put my foot all the way down on the floor, so I decided to not go to the store and back in and I was having trouble all the way down my driveway with the brake my boyfrie... Read more
Incident date: Sep 11, 2024
The contact owns a 2019 Honda Accord. The contact stated that while driving 55 MPH on three occasions, the vehicle experienced independent braking. The contact went forward in the vehicle. The contact stated that on another occasion while driving at an undisclosed speed, the vehicle stalled but restarted independently. There was an unknown warning light that flashing on the instrument panel. The c... Read more
Incident date: Mar 5, 2024
Our car has the well know shift to park issue but shiws no recall. Is it possible GM might fix this defect?
Incident date: Nov 14, 2024
The contact owns a 2020 Fleetwood Bounder built on a 2019 Ford F-53 Chassis. The contact stated that fumes were entering the vehicle. The carbon monoxide alarm had engaged. The contact received notifications of NHTSA Campaign Numbers: 19V860000 (Equipment), and 23V351000 (Trailer Hitches); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The conta... Read more
Incident date: Nov 14, 2024
The contact owns a 2020 Fleetwood Bounder built on a 2019 Ford F-53 Chassis. The contact stated that fumes were entering the vehicle. The carbon monoxide alarm had engaged. The contact received notifications of NHTSA Campaign Numbers: 19V860000 (Equipment), and 23V351000 (Trailer Hitches); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The conta... Read more
Incident date: Nov 30, 2023
The car updated itself and now my front collision warning light is on, I have tried to reset everything but still on. The update caused the warning light.
Incident date: Nov 30, 2023
The car updated itself and now my front collision warning light is on, I have tried to reset everything but still on. The update caused the warning light.
Incident date: Dec 5, 2024
I bought this vehicle and turns out the license plate reads as a Tahoe and now the electricial system u plugged speedometer don't work and everything is going out I need help I'm low on money but need help or resources email me [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Oct 30, 2024
My engine coolant level keeps going down but no leaks evident also heavy white smoke coming out from the exhaust. Finally engine overheated.
Incident date: Oct 30, 2024
I bought the truck at 6 pm on [XXX] in Pennsylvania and drove straight home in Brooklyn, when trying to find a parking spot the truck started to act weird(10pm after 190 miles). The rpm was going really high with no power to the wheels and abruptly it seems to find gear and jumped off really fast a couple of times. I was driving in a residential area at low speed and was able to pull over to the c... Read more
Incident date: Dec 4, 2024
I rear ended a vehicle and my brakes did not respond nor the emergency system activate I gave a dash cam on the incident and no one has inspected the car for that failure
Crash
Incident date: Dec 4, 2024
After hitting a small bump on the highway my steering violently vibrated and i had to pull to the side of the interstate over a bridge because I though I had a tire blow out. I almost got rear-ended due to slowing down form 70mph to a safe enough speed to pull over. After inspecting the tires I couldn't see anything wrong. The drove fine until i hit a similar bump on the way back. Once the vibrati... Read more
Incident date: May 15, 2020
I have experienced several instances where the car accelerates for a few seconds even after l let go the accelerator pedal. I will select the most recent date as I experience this almost once everyday
Incident date: Dec 1, 2024
The dash is warping and the leather is rolling up across the passenger side airbag. The leather around the center channel speaker is rolling back as well and going to cover the daytime running lamp sensor if it shrinks much further.
Incident date: Dec 1, 2024
The contact owns a 2022 Honda CR-V. The contact stated while driving at various speeds, several unknown messages became displayed on the instrument panel. In addition, the contact stated that the vehicle began to hesitate upon depression of the accelerator pedal. The vehicle was taken to a dealer and after several days, the dealer performed a valve adjustment to repair the vehicle. Recently while ... Read more
Incident date: Dec 1, 2024
PCV regulator valve failure at69,000 miles on my 2017 Mercedes E300.. I understand this is common before 100,000 miles with the four cylinder turbo, I feel there should be a recall and be replace at Mercedes dealers cost. (to replace cost is around $2,000 about 7 hours labor I was told)
Incident date: Jun 1, 2024
Entire dashboard went blank and was not visible
Incident date: Dec 4, 2023
Just a little over 33k miles, regular maintenance wit dealer, after the power steering light flashes on then goes off after auto stop of motor when stopping and stop at long intervals sometime see a battery charging at same time. Fluid is great no noise. I see a recall but not on this vin. However I’m reading on line several of these are having the same issue, the car is too new..
Incident date: Dec 3, 2024
The contact owns a 2013 Honda Accord. The contact stated that the vehicle hesitated to start while depressing the Push-to-Start button, with an abnormal grinding sound coming from under the hood. No warning light was illuminated. The contact who is an independent mechanic, diagnosed the vehicle and determined that the starter needed to be replaced. The contact related the failure to Technical Serv... Read more
Incident date: Dec 3, 2024
The contact owns a 2022 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 24V720000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms... Read more
Incident date: Dec 3, 2024
Driving down the freeway at 75 mph and the headlight started flickering any time I would use my blinker. 5 minutes later the car automatically breaks hard all by itself along with the dash lights going off and the doors locking and unlocking. 3 days later driving in town taking a hard left suddenly I get alerts on the dashboard saying, "parking assist off" and "stabilitrak" then suddenly my steeri... Read more
Incident date: Nov 29, 2024
I was driving to my drs appointment and as I was pulling up to the hospital I saw a message from my dash and my steering wheel locked up and I had to get it towed and then sent to the dealership but since I had made a few of previous attempts to get it fixed with u guys it wasn’t getting no response, so I had to go get it fixed force and I ended up with a bill..
Incident date: Nov 29, 2024
The contact owns a 2023 Mercedes-Benz EQB300. The contact stated that while driving 60 MPH, the vehicle lost automotive power and decelerated to 30 MPH. The contact drove the vehicle to a local charging station to recharge the battery; however, the vehicle failed to recharge. No warning lights were illuminated. The vehicle was towed to a local dealer where the vehicle was diagnosed, and the contac... Read more
Incident date: Dec 2, 2024
The front passenger seat in my 2022 Nissan Pathfinder is too low making the seat uncomfortable to sit in. Nissan told me to call the safety board to start a recall.
Incident date: Nov 30, 2024
11/19/2024 Check engine light came on while I was driving. Got home, checked oil and it was down about a quart. Oil had just been changed on 10/17/2024. Only approximately 1800 miles put on vehicle since last oil change. Vehicle was at approximately 62,000 miles. Also tire pressure light always on. Scheduled appt with VW dealer. Dealer invoice states "P04F000 Checked Purge valve and found oil in ... Read more
Incident date: Nov 1, 2023
Transmission clutches are swollen and would make car loose throttle but I’m not to sure I got everything checked out new throttle busy and all so idk why my car hesitate to get up to speed or looses throttal
Incident date: Nov 1, 2024
The electric motor system does not engage on my Jeep Wrangler 4xe Plug In Hybrid. When you press the accelerator pedal after a stop (e.g. at an intersection or to make a left turn), the Jeep electrical motor does not engage. The Jeep may drift into the intersection or oncoming traffic without motive force. After a period of time, the gas engine will engage. I estimate the delay to be about 30 ... Read more
Incident date: Jun 12, 2024
The contact owns a 2019 Ram 1500. The contact stated after replacing the battery, the message "Service Parking Brake" was displayed. Additionally, the contact stated while driving in the rain and coming to a stop, the vehicle skidded. Additionally, the contact stated that while driving on a wet road surface on another occasion, the traction control failed to engage. The vehicle was taken to the de... Read more
Incident date: Jan 15, 2024
The contact owns a 2020 Acura RDX. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had no... Read more
Incident date: Dec 18, 2023
Mechanics said that they see this on all new chevy trucks that the bracket causes the rubber brake line to rub on the bracket holding it in place also causing it to stretch and tear. Resulting in a over 500 dollar fix. The brakes failed on the interstate causing them to lock up. Almost killing me and my daughter but was able to gain control of the vehicle and save it.
Incident date: Nov 29, 2024
The contact owns a 2019 Honda Ridgeline. The contact received notification of NHTSA Campaign Number: 23V858000 (FUEL SYSTEM, GASOLINE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact ... Read more
Incident date: Dec 2, 2024
I called the Honda dealership in Concord California on 12/2/2024 for the 20V-770 recall as well as the airbag shrapnel issue. They checked with the service manager and refused to inspect the drive train unless there “Was a problem with the car”. They refused to repair the air bags unless “something happens, hopefully nothing happens then we can look at it.” They offered to have the airba... Read more
Incident date: Dec 2, 2024
The "Airbag System (SRS) Problem" warning appears too often. We have brought it several times to (different) mechanics and each time they find something else wrong. After several thousand dollars spent (whether it is replacing the module, airbags, wires, etc.) the warning light eventually comes back on. In speaking with other 2019 Honda owners it seems this is a known issue. At this point, we do n... Read more
Incident date: Jan 8, 2024
Nothing has malfunctioned yet on the vehicle, however, these recalls are putting my daughter at risk while driving as there is an air bag and engine recall on the vehicle. Every time we contact the dealership, the recall is still unavailable.