Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 17,413 complaints for ACURA
Incident date: Feb 21, 2025
The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light was illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was informed that the head gasket was faulty, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 70,000.
Incident date: Feb 24, 2025
When turning using signal upon straightening back out the lane change signal activates for the opposite direction I actually turned. Seems to happen on sharper turns than wide turns. I believe this is a safety issue and it looks to others that I may be switching lanes or turning again.
Incident date: Jan 22, 2025
My entire ADAS system is unreliable and I get constant warnings for various features including, but not limited to Adaptive Cruise, Collision warnings, emergency breaking, lane keeping, etc. Additionally, I still have a very common issue when braking on a broken surface where the car lurches forward. I have MANY electrical issues related to interior/exterior lighting, accessibility, etc.
Incident date: Feb 2, 2024
The heat pump stopped working twice, which requires a trip to the service center and the repair to restore function is a minimum of $3,000. The vehical has no heat at all, no defrost, no cabin heat nothing! This defect happens in the coldest parts of winter and leaves the owner stranded wherever this occurs. The first time was at 52,000 miles. It wouldn't turn on. The heat pump seized. The second ... Read more
Incident date: Feb 2, 2024
The heat pump stopped working twice, which requires a trip to the service center and the repair to restore function is a minimum of $3,000. The vehical has no heat at all, no defrost, no cabin heat nothing! This defect happens in the coldest parts of winter and leaves the owner stranded wherever this occurs. The first time was at 52,000 miles. It wouldn't turn on. The heat pump seized. The second ... Read more
Incident date: Feb 2, 2024
Noticed steering wheel “sticks” when lightly turning to the left. I have to use significantly more force to move the steering wheel past this stick compared to the rest of its travel.
Incident date: Dec 2, 2024
My Honda CR-V Hybrid would stop working on the highway at high speeds. Sporadically, I would be driving at speeds from 55-75mph and the accelerator pedal would stop working and my car would start slowing to a halt. I would have to pull over to the side of the highway quickly, turn the car off, and then restart it. It usually would work but occasionally the car would stop a mile or two down the ... Read more
Incident date: Dec 2, 2024
1. The Transmission 2. -While driving at highway speeds the vehicle slipped into neutral multiple times, other vehicles have swerved to avoid our sudden slow down. -Has lurched forward from stop when foot was removed from brake at intersection with pedestrian present. -Stalled completely when auto stop start engaged and impeded cross traffic at night 3. Yes the problem has been reprodu... Read more
Incident date: Feb 22, 2025
Top left rear exterior seam/seal on the top of the roof, under the black strip that runs front to back is leaking inside the left inner side/panel of the trunk, leaking water into all electrical components (break/turning lights) as well as the left rear seatbelt mechanism, soaking seatbelt, rendering it unusable. Could be a potential fatality in case of an accident.
Incident date: Feb 22, 2025
The Audi pre-sense system will not stop malfunctioning. The specific message is: "Audi pre sense: Malfunction! Please contact Service It is not related to any specific event that I can tell but appears to happen mostly when there is another vehicle in front of me. I have spent over $400 in Audi dealership costs to solve the problem and they have been unable to solve it. The last time, ... Read more
Incident date: Aug 23, 2022
When it’s gets cold. The o rings inside coolant pipes start leaking on these trucks. There should be a recall for this.
Incident date: Aug 23, 2022
My car start showing me error "Side marker light defective" but all the lights seems to work properly, none of them is off.
Incident date: Aug 23, 2022
Driving 60 mph and my power steering went out on me and I almost missed the curve and into oncoming traffic. Could have cost some lives! Took it to dodge dealer and the guy told me it was a huge problem with trucks like mine and there are no new parts to fix it. My truck has 60,000 miles on it and I cannot drive it and Dodge will not repair it! Not happy at all!
Incident date: Dec 13, 2024
Brake lights stay on won’t go off. Replaced brake module, fuse etc. Can put key in and turn to accessories and put gear selector in drive,neutral, reverse WITHOUT PUTTING FOOT ON BRAKE PEDAL… CANNOT FIGURE THIS PROBLEM OUT…
Incident date: Jan 1, 2023
The contact owns a 2017 BMW X3. The contact stated that while driving at 29 MPH, the engine overheated. The vehicle lost motive power and stalled. There was smoke coming from the vehicle. The contact was unaware of any warning lights being illuminated. The contact received notification of the NHTSA Campaign Number (Engine and Engine Cooling, Electrical System); however, the part to do the recall r... Read more
Incident date: Feb 20, 2025
See attached document for complaint.
Incident date: Feb 15, 2025
Turning steering wheel to the left seems to stick somewhat between 9 and 11 o'clock position. It seems more likely happening in cold weather and more obvious at lower speeds.
Incident date: Feb 19, 2025
Van accelerates up to 31mph only. Top speed is 31mph even with accelerator/gas pedal completely pressed to the ground (RPMs increase to 4K with no acceleration.) No warning or display lights illuminated. This happens in cold weather (under 20 degrees F), first trip after sitting overnight or for a longer period of time. If I pull over and shut off/restart the car, it resolves. However this has ha... Read more
Incident date: Jan 10, 2024
The contact owns a 2018 Ford Edge. The contact stated that while the vehicle was parked, the vehicle was started, and the check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with coolant intrusion and engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was mad... Read more
Incident date: Feb 15, 2025
While driving at 65 mph on a freeway, the engine failed and cracked a rod with fresh oil and all maintenance done regularly. Truck brakes would not work after engine failure. Truck was fully disabled and I was stranded on freeway @ 90,000 miles. Lights on exterior of the vehicle were dim after engine failed
Incident date: Feb 17, 2025
Vehicle just lost propulsion and would not move. Engine was running but just came out of gear and went into neutral at 70mph. Pulled off highway and vehicle would not go back into drive. Would not go into any gear except park. After a while it went into drive and would not go over 30mph. Limped into a nearby dealership and dropped it off. It took GM 47 days to figure out the issue yet the new part... Read more
Incident date: Feb 17, 2025
I am writing a complaint for 2019 Honda CR-V. While I am aware of the fuel pump recall for this model, what is not recalled and needs to be are the multiple dashboard lights that turn on and remain lit that many owners of this model and several years earlier have not been able to find solutions for. The lights turn on regardless of having a new battery. 2017-2019 Honda CRV owners have not been a... Read more
Incident date: Feb 16, 2025
I was told by the Fisker service center that my vehicle CANNOT receive the required safety recall software updates without also getting a new 12V battery installed. I would like the full cost of the safety recall to be covered including the necessary new battery. Also, I was charged $325 labor to have another recall done - to replace the water pump. Here is a list of safety recalls for this vehicl... Read more
Incident date: Feb 16, 2025
I was told by the Fisker service center that my vehicle CANNOT receive the required safety recall software updates without also getting a new 12V battery installed. I would like the full cost of the safety recall to be covered including the necessary new battery. Also, I was charged $325 labor to have another recall done - to replace the water pump. Here is a list of safety recalls for this vehicl... Read more
Incident date: Feb 16, 2025
Front passenger seat headrest deployed for no apparent reason at all . This is a severe safety hazard that can result in severe injury or death as there are sharp parts that could pierce into the passengers head . I have had no help from Chrysler Dodge . I have emailed 3 times with no response and also called several times and they say there is no recall for my vin and warranty is expired . This n... Read more
ACURA
RLX HYBRID
(2018) - UNKNOWN OR OTHER
Feb 17, 2025
Incident date: Feb 17, 2025
During freeway driving, turn signal buttons located on the steering wheel, which when working properly produce a tactile click, fail to click and engage the turn indicator. A service visit to Tesla resulted in technician unable to replicate the issue. I was instructed to date stamp the problem. The next time I drove the car on the freeway, the problem repeated.
Incident date: Feb 16, 2025
The catalytic converter had to be replaced after 3000 miles. Vehicle was purchased in September and it had to be replaced in December. Had to take vehicle in twice for them to diagnose the problem.
Incident date: Feb 16, 2025
Brake pedal goes to floor. Feels like the brakes goes out sometimes.
Incident date: Feb 16, 2025
Some Issues that my car has: 24V623000 Regenerative breaking is not working correctly. It has delay! 24V499000 Water pump is not working correctly. One time in the freeway, my car lost the drive power. 24V466000 Door handles stuck and failed to open several times. One time in a shopping center, when I got out of the car, all door handles got stuck, and I could not open the doors to help my kid in... Read more
Incident date: Jan 18, 2025
Honda trunk area is soaking wet after raining, carpet is stinking like mold/mildew. From my research this is unfortunately a common problem and is not being addressed by Honda. This can cause major health problems for some, especially those who have certain respiratory diseases. Repair is pending on our van, but I feel we shouldn't be having to pay for a fix that should be being addressed already ... Read more
Incident date: Jan 18, 2025
Date of purchase [XXX]. Date of incident [XXX]. I was on my way to work at [XXX] and it was raining . Truck would not accelerate more than 45 miles an hour speed limit is 65 on the freeway. Engine light turned on and all the dashboard icons turned on. Drove it to the nearest dealership Tom Bell Chevrolet in Redlands Ca. Once I put vehicle in park it would not start. The message on the dashboard... Read more
Incident date: Jan 17, 2025
There has been multiple recalls on this vehicle. I have not received any recall updates. Software updates were to be sent out to fix the braking situation. I continue to be on 2.0 for the last year, and I have had issues with my braking since buying the vehicle over a year ago. I have a braking warning lamp upon starting the car.
Incident date: Jan 17, 2025
The bolt that secures the Serpentine belt tensioner unit to the motor block has repeatedly snapped apart leaving the tensioner unit to dangle from the block. Not secured, which causes the belt to dislodge or break (both have happened) the spring is left to flail about as is the tensioner unit since it is no longer connected to the engine block. Not to say where the other half of the bolt could end... Read more
Incident date: Feb 14, 2025
Dear NTSB Team, I am writing to formally report a serious safety incident involving my 2019 BMW 530E, which occurred last night on [XXX] in Danville, CA. My vehicle was parked in my friend’s private driveway, with the parking brake engaged and the gear selector set to Park. I was chatting with my friend who was in the passenger seat . My feet were on the floorboard, my seat belt was on and the... Read more
Crash
2 injured
Incident date: Jan 21, 2025
Vehicle cut off in middle of intersection, locked emergency brake a d turned on battery light. Took several min to get vehicle operational. This put my family and I in grave danger. This issue has bee. Reported by priovious owner also. Very scary
Incident date: Jan 3, 2023
2022 to hyundai tuscon now with the third cylinder misfire due to faulty fuel injector. This can be inspected upon request. Upon second occurrence, requested all cylinders be replaced and advised could not do this under warranty. Second filing to NHTSA. This incident put myself and other drivers at risk. I was driving on a highway and the cylinder misfire occurred resulting in check engine light a... Read more
Incident date: Sep 14, 2024
All maintenance performed at same manufacturer authorized dealership. My engine is currently full of sludge due the oil pressure switch under the recall not operating correctly before and after repair The was reported to dealer in October 2023 who engaged the manufacturer who authorized the repairs in May 2024 when vehicle would not hold oil at all.Car has not maintained oil level since repair .It... Read more
Incident date: Feb 11, 2025
While driving going at a speed of 60 mph on the highway my brakes stopped working, anti locks weren’t working. ABS light came on and it also said brake system failure and to Go at max speed 65 mphs. This put myself and my daughter greatly at risk!Vehicle could not stop. Now the system shows no issues and all warning dashboard lights are off (ABS) I did find a recall online for this same issue fo... Read more
Incident date: Feb 11, 2025
The contact owns a 2021 Jeep Wrangler. The contact stated while driving at 75 MPH, the vehicle lost motive power. The voltage meter increased excessively. The vehicle was started, and the contact drove the vehicle to a nearby parking space. The contact turned the vehicle off. The contact allowed the vehicle to remain turned off for a while. The vehicle was started, and a service battery message w... Read more
Incident date: Feb 12, 2025
Have had 2-12v battery issues and now an ICCU failure with about 28 days at the dealership with no parts to repair. Seems to a common issue popping up
Incident date: Mar 17, 2023
The mandatory recalls for this car cannot be done as the OTA update never worked in my car. I constantly get the ADAS error warning and they dont work randomly. The sudden acceleration over uneven road still happens. Sometimes i can feel the brake is bouncing back. I went to the authorized service center to get the recall work done. I was told that they have not get paid so they stopped doing ... Read more
Incident date: Mar 17, 2023
car has caught on fire due to (as diagnosed by certified MB mechanic) leaking from fuel injector(s). Issue is known to many MB mechanics. Issue DOES have a recall for other (non GLE350) models in this same year (2016). Request recall issued! Request assistance with having MB warranty/repair problem
Fire
Incident date: Feb 8, 2025
I am writing to express my deep concerns regarding the ongoing issues that are being seen with the NHTSA recall campaign numbers 24V865000 and 24V623000. Multiple attempts of this safety recall have been scheduled over the past several weeks for my vehicle, but the update has yet to be completed. As an owner who values safety and reliability, I am increasingly concerned about the unresolved safety... Read more
Incident date: Jan 2, 2025
multiple emergency alerts goes on at the same time, battery drains over night, the range has been dramatically dropped after softwar update 2.2. Tires wore off aroud 8K miles, Paid out of pocket for water pump recall and key/fob programming
Incident date: Dec 21, 2023
I have not received the promised w2.2 OTA software updates as previously mandated by nhtsa to Fisker. Brakes are an issue that should be addressed in 2.2. Continuing ADAS warnings continually distract when driving. I purchase new FOB and NFC cards, but they need programing. Again, nothing from the company. NHTSA recall campaign numbers for the recalls are 24V865000 and 24V623000 I have been ... Read more
Incident date: Jan 19, 2025
The contact owns a 2016 BMW 228I. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of... Read more
Incident date: Jan 16, 2025
Touchscreen continues to change to different screens Ghost touch screen malfunction is know to dealer as prior year models have also had problems and recall was issued Dealer won’t cover cost of repair as it’s out of warranty This just started so I wouldn’t have known during warranty The dealer will repair for $750 which is not fair as it’s a known problem It is very distracting while driv... Read more
Incident date: Jan 19, 2025
The contact owns a 2016 BMW 228I. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of... Read more
Incident date: Dec 18, 2024
My chevy malibu has been losing power steering multiple times per day. It comes back on after turning the car off and on again, but then goes out again after just a few miles. I understand this is an issue with the 4 cylinder, electric power-steering malibus from that year. However, my VIN is not covered by the recall for this.