Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 17,413 complaints for ACURA
Incident date: May 2, 2025
The contact owns a 2018 Ford F-150. The contact stated that while attempting to start the vehicle, there was an abnormal rattling sound coming from the engine. There was no warning light illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was advised that the cam phasers were faulty and needed to be replaced. The vehicle was not repaired. The conta... Read more
Incident date: Nov 9, 2023
The contact owns a 2010 Ford F-150. The contact stated that after exiting a store and entering the vehicle, the contact secured the seat belt, depressed the brake pedal, and shifted into reverse(R), and the vehicle unintendedly accelerated across the parking lot. The contact stated that the accelerator pedal was not depressed during the failure. The contact stated that the vehicle came to a stop a... Read more
Crash
Incident date: May 5, 2025
First battery needed replaced every year then few weeks ago with no warning light or messages that battery was dieing the battery died again it was replaced then it started reving up and down on its own while driving so it goes faster then slower on its own when it feels like it.. TPS wont show tire pressure cant relearn tire positions now dash lights works usually then don't bright lights don't w... Read more
Incident date: May 9, 2025
The frame of my 2006 Toyota Tacoma (VIN: [XXX] ) is severely corroded and compromised. I recently acquired the vehicle and discovered that it was part of a past Toyota recall/program for frame corrosion inspection and replacement. However, it appears the previous owner did not take the vehicle in for the service. The frame now shows advanced rust and structural weakness, which puts my safety and t... Read more
Incident date: May 5, 2025
The contact owns a 2021 GMC Yukon. The contact stated that upon starting the vehicle, the engine oil light was illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed and the contact was advised that the engine was consuming an excessive amount of oil; however, the contact was informed that there was no repair available because the oil consumption had not met the requi... Read more
Incident date: May 5, 2025
The contact owns a 2020 Chevrolet Camaro. The contact received notification of NHTSA Campaign Number: 25V148000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms pa... Read more
Incident date: May 5, 2025
The contact owns a 2017 Chevrolet Malibu. The contact stated that while driving at an undisclosed speed, the vehicle stalled with the check engine warning light illuminated. The vehicle was able to restart. The vehicle was taken to an independent mechanic but was not diagnosed or repaired. The dealer was contacted and referred the contact to the NHTSA Hotline for further assistance. The manufactur... Read more
Incident date: Apr 6, 2025
The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the A-pillar trim had detached. The dealer was made aware of the failure but confirm... Read more
Incident date: Apr 24, 2025
While driving vehicle down the road the steering wheel sticks for a second or two then releases. This caused the car to veer off course until corrected. This has happened on a regular basis. I took it to dealership but they stated there were no recalls for the vehicle
Incident date: May 5, 2025
The water pump began leaking somewhere around 62,000 miles, however there were no visible signs of a leak and no maintenance warnings appeared on the dashboard. I only know there was a leak because I took my Bronco Sport into the Ford dealership to have other recalls repaired and they advised me to have the water pump replaced as it was leaking. I have researched this issue and it appears to be a ... Read more
Incident date: May 3, 2025
-While driving the vehicle on the highway, abruptly lost power and RPM. Check engine light, along with multiple other warning lights lit up. When parking the truck soon after, had an associated rough idle with low RPM. The truck was then towed to GMC dealership. -Multiple fuel injectors failed, starting misfiring and caused damage to the engine. Unknown if previous injectors are available, replace... Read more
Incident date: Jan 9, 2024
Hi! This vehicle stopped twice in the middle of a road on its own. Vehicle was driving fine and the next second it slowed down and wouldn’t accelerate as I would push the gas pedal. It’s as if the engine shut down due to the car signals not transmitting correctly. The screen started blinking on and off giving me warnings and one of them said “Service Shifter!” My safety and my children’s... Read more
Incident date: Jan 9, 2024
Sunroof shade came off the tracks and is now sagging partially obstructing the view of my rear view mirror, if this sags more or falls off completely I will be unable to see out the rear window and can cause a collision. I see this has been an issue with multiple vehicles and should be addressed with the company immediately.
Incident date: Jan 9, 2024
The Backup Camera and dashboard screen are malfunctioning. The dashboard screen is completely black/blank when car is put in reverse. There are no warning lamps on dash or any other messages showing any errors/failures, etc. This is a safety issue, due to blind spots on vehicle. I took car to mechanic and they said this is an "on going issue with Ford, multiple people are having issues. The b... Read more
Incident date: May 3, 2025
The contact owns a 2021 Ford F-550 SD. The contact stated that while an employee was driving 65 MPH and towing a vehicle, the vehicle inadvertently lost motive power. The driver was unable to pull over to the shoulder of the roadway due to a loss of electronic power steering; however, the vehicle was able to restart. After restarting the vehicle, the vehicle returned to normal functionality, but t... Read more
Incident date: May 15, 2018
The contact owns a 2017 Honda CR-V. The contact stated that the ABS was making an abnormal dinging sound, and there were several unknown warning lights illuminated. The contact stated that while driving at various speeds, the vehicle went into LIMP Mode, lost motive power, and shut off unintendedly. The failure had gotten worse over time. The contact stated that the failure was related to Technica... Read more
Incident date: May 15, 2018
The contact owns a 2023 GMC Yukon. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving approximately 45 MPH and passing another vehicle, the vehicle stalled... Read more
Incident date: May 7, 2025
The transmission although it was well maintained it failed. Began to shutter the car and no acceleration which meant it was basically undrivable considering how unreliable these transmissions are I’m not surprised it stopped working
Incident date: May 7, 2025
The ABS brake system control module HCU is failing vehicle is available for inspection I’m not sure if the brace are going to work or not the traction control is affected. Vehicle is not safe to drive long distance. The vehicle has not been reproduced for a dealer or independent service center. It has not been inspected by the manufacturer or the police or the insurance representative or any oth... Read more
Incident date: May 1, 2024
The contact owns a 2017 Chevrolet Traverse. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the air bag warning light was illuminated intermittently. The local dealer and other unknown dealers were contacted. The vehicle was not diagnosed or repaired. The contact stated that t... Read more
Incident date: Apr 21, 2025
Most likely a connecting rod bearing failure leading to catastrophic engine failure per dealership service department. Vehicle is currently available for inspection. Safety was put at risk by engine part (likely connecting rod bearing) coming loose. It flew through my oil pan and bounced off the road, fortunately no people or other vehicles were hit by the part. Vehicle lost power and engine start... Read more
Incident date: Apr 30, 2025
2022 Chevy Silverado 1500 is unable recognize that it has been placed in park consistently, essentially trapping us in the vehicle until the "Shift to Park" error gets corrected. After shifting the vehicle into park and pressing the button to turn off the vehicle, an error comes up on the dash saying "Shift to Park". In order to clear this error and have the vehicle recognize that it is safely p... Read more
Incident date: May 6, 2025
fire started under the engine hood while being driven
Fire
Incident date: May 6, 2025
The idle-stop feature on our 2019 Honda Pilot is faulty. The idle-stop is intended to shut off the engine, or put it into an idling state, at stop lights in order to improve fuel efficiency. However, on a recurring basis (at least once a week, often times several times per week), our Pilot will shut off at a stop light and fail to restart. This at a minimal causes the car to get stuck in traffi... Read more
Incident date: May 6, 2025
See attached document for complaint.
Incident date: Dec 16, 2023
I am unable to control my vehicle. Something in front end of vehicle pushes and pulls the vehicle from left to right without being able to regain control. Loud popping and clunking while turning..Braking has also been a majoir issue along with suspension/steering issues. I would greatly appreciate these things to be fixed immediately beings there has been a recall years ago and I was never notif... Read more
Crash
Incident date: Dec 16, 2023
Woke up and started my car, all the lights were on including engine light. no adapter cruise, steering light was on. Screen also was saying avoid speeding. Every notification was telling me go to the dealer ship. I took it Howdy Honda in Texas and they said we will need to do a diagnostic and it was for 255 for to see what the problem was. They looked and said I had code for po172(rich) and misfi... Read more
Incident date: Apr 7, 2025
Emergency brake locking when vehicle is in drive mode. Also unable to drive from a stopped position except very slowly which can cause a rear end collision.
Incident date: Apr 7, 2025
The contact's husband owns a 2013 Ford F-150. The contact stated that while her husband was driving at highway speeds, the vehicle unexpectedly downshifted and the instrument panel went blank. The contact's husband restarted the vehicle and resumed normal operation; however, the failure returned the next day. The vehicle was taken to a local dealer where it was acknowledged that the vehicle had ex... Read more
Incident date: May 5, 2025
On March 24, 2025 I submitted a valid claim for reimbursement to Audi of America for the outstanding recall on my A5's water pump along with the receipt for the service. Audi denied reimbursement because I had a claim that was "too old" from the recall date. This is of course, illegal. I would like Audi to reimburse me for my valid recall service. Body of email sent to Audi of America on March 2... Read more
Incident date: May 3, 2025
05/04/2025 First of all, we love our Avalon. However, for the last 6 months or so, water is getting in the car and ends up soaking the carpet on the left front floorboard carpet. We have checked everything we can think of to find the source of the leak but was uneasily. We had to have some scratches fixed and took the car to a body shop to see if they could find the source of the leak. They spr... Read more
Incident date: May 3, 2025
05/04/2025 First of all, we love our Avalon. However, for the last 6 months or so, water is getting in the car and ends up soaking the carpet on the left front floorboard carpet. We have checked everything we can think of to find the source of the leak but was uneasily. We had to have some scratches fixed and took the car to a body shop to see if they could find the source of the leak. They spr... Read more
Incident date: May 3, 2025
ABS Module failure. No replacement part offered by RAM
Incident date: May 3, 2025
MMI screen reboots multiple times while driving. Seems to happen more often when usb is plugged in for car play. Unable to access or view anything on screen like navigation which is quite unsafe
Incident date: May 4, 2025
The driver side sun visor became very difficult to operate and when trying to place in back in the stored / upright position it will not go into place and hangs down 2-4" that can cause visibility problems especially for taller drivers. This is a very common defect on several Honda vehicles as seen on Honda Forums or a Google search of Honda Sunvisor problem.
Incident date: May 4, 2025
I was changing my right rear tire due to a nail on a slight slope in my driveway and I had a roll away incident. The top of my driveway is a slight slope and then changes to fairly steep. My vehicle rolled off of my jack and jack stand and continued into the street. Fortunately there was no damage other than extreme stress
Incident date: May 4, 2025
Loss of power while driving. Oil level severely low, almost two quarts of oil. No oil leakage under vehicle or in engine compartment. All scheduled maintenance was performed. Once brought to the dealership to diagnose, I was stated nothing was wrong and it was over on oil. No reason to be low on oil or recognize the loss of power.
Incident date: Feb 8, 2025
The automatic braking system will alert/engage when going down hills, despite there being no traffic in the road. The blindsplot warning will also alert when there is no traffic.
Incident date: May 2, 2025
There are approximately 78,000 miles on the car. Recently, a rough start caused the "check engine" light to come on. After taking it to a repair shop, the mechanic discovered there was coolant seeping into the #1 cylinder. Research confirmed that it was a known issue associated with a 'porous block' created during the casting process. Ford has known about this issue with the 2.0 In-line 4 eco-... Read more
Incident date: Apr 25, 2025
Unknown…Randomly started on fire after driving. Police report was filed under 25-000653/Altoona Police (I don’t have a copy)
Fire
Incident date: Apr 25, 2025
The contact owned a 2023 Newmar London Aire RV. The contact stated that while driving at highway speeds above 50 MPH, the steering malfunctioned, making the RV extremely difficult the remain inside the desired lane. The contact stated that there was a 2–4-inch play in the steering wheel making it difficult to steer and control the RV. The vehicle was taken to the local dealer who replaced the st... Read more
Incident date: Apr 25, 2025
The contact owned a 2023 Newmar London Aire RV. The contact stated that while driving at highway speeds above 50 MPH, the steering malfunctioned, making the RV extremely difficult the remain inside the desired lane. The contact stated that there was a 2–4-inch play in the steering wheel making it difficult to steer and control the RV. The vehicle was taken to the local dealer who replaced the st... Read more
Incident date: Jul 29, 2024
The contact owns a 2016 Ford Edge. The contact stated while driving 20 MPH, the check engine warning light illuminated. A local dealer was contacted. The vehicle was taken to the dealer and was diagnosed with coolant intrusion into cylinder #2. The contact was informed that the engine block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referr... Read more
Incident date: Apr 4, 2024
The contact owns a 2011 Ford Escape. The contact stated that while operating the vehicle, the odor of fuel was present inside the cabin of the vehicle. Upon inspection, the contact discovered a crack in the fuel tank which caused the fuel leak. The cause of the failure was not yet determined, and the vehicle was not repaired. The local dealer was not contacted. The manufacturer was notified of t... Read more
Incident date: Apr 4, 2024
The contact owns a 2023 Hyundai Tucson. The contact stated that while driving approximately 60 MPH, there was a loud explosion coming from the roof of the vehicle. The contact pulled over to the side of the road and discovered that the rear of the sunroof had exploded, and there was glass inside the cabin of the vehicle. The vehicle was taken to the dealer but was not diagnosed or repaired. The In... Read more
Incident date: Mar 28, 2025
Short Block Coolant Intrusion as described in Customer Satisfaction Program 21N12 dated June 9, 2022.
Incident date: Apr 1, 2025
The contact owns a 2021 Ford F-150. The contact stated that while attempting to complete a turn, the steering wheel seized, with the "Steering Assist Fault Detected" message displayed. The vehicle was restarted and returned to normal functionality, but the failure became a regular occurrence. The power steering warning light was illuminated. The vehicle was taken to the dealer, who was unable to d... Read more
Incident date: Apr 1, 2025
Transmission would not select gear then without warning would engage. Loud thuds when changing gears. 10spd automatic.
Incident date: Mar 5, 2025
While actively driving into an intersection, driving on the street and or stopped at a light or at a stop the vehicle will shut off, the lights on the dashboard will sometimes be on, other times go completely black, a notification pops up on the dashboard saying "engine not in P". There is no way I'm aware of to re create this action. My children's safety as well as mine has been put at significan... Read more
Incident date: Mar 5, 2025
While actively driving into an intersection, driving on the street and or stopped at a light or at a stop the vehicle will shut off, the lights on the dashboard will sometimes be on, other times go completely black, a notification pops up on the dashboard saying "engine not in P". There is no way I'm aware of to re create this action. My children's safety as well as mine has been put at significan... Read more