Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 17,413 complaints for ACURA
Incident date: Apr 1, 2024
Water pump completely failed and no longer working. I had to pull off of road on a busy interstate. Firestone confirmed water pump no longer working. Vehicle is at BMW service center. No warning until vehicle overheated and warning came on.
Incident date: May 28, 2025
After having the rear camera software update to address the safety recall on 05/28, the “camera unavailable” problem persists. This vehicle has underpowered chipset in the IHU and the entire IHU should be subject to recall.
Incident date: May 28, 2025
The contact owns a 2021 Ram 1500. The contact stated that while driving at 5 to 10 MPH, the power steering became inoperable and crashed into a pole. The vehicle was restarted, and he continued to drive. While driving the next day, the failure recurred. There were no warning lights illuminated. There were no reported injuries, fire, airbag deployment or police reports filed. The vehicle was towed... Read more
Crash
Incident date: May 30, 2025
The contact owns a 2019 Ford Flex. The contact stated that while attempting to reverse out of a parking spot, the rearview camera image displayed on the screen was displayed upside down. There was no warning light illuminated. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact was informed that the VIN was not under recall. The vehicle was not repaired.... Read more
Incident date: May 30, 2025
Head gasket needing replacement due to cylinder 5 misfire at 7 years/55,000 miles. This appears to be a defect in the engine for this year and 2019 year. I am willing to be a named defendant if there is an opportunity to go after Chrysler for this as they are offering no assistance for this known defective engine.
Incident date: Nov 8, 2023
I own a 2019 Newmar King Aire and have lost two bay door skins in the past couple weeks during a trip from the West Coast to the East Coast. The first one was never recovered and I am horrified what might have happened if it would have hit someone. After we lost the first one, I inspected the rest of them, (14 in total) and they all felt secure. I then checked them again a couple hours prior to... Read more
Incident date: Jan 22, 2025
Engine failed one me [XXX] it sat in my drive until it made its way to Sarasota Ford on July 9, 2024. I have no been able to drive this car at all for about 2 years now. (July 9th, 2024 - 5/2025) When driving the car it goes from 40mph to 9mph in the middle of traffic putting not only mi life in danger but others. I have compiled to the motor company about how dangerous this car is. My car has had... Read more
Incident date: Jan 22, 2025
Engine failed one me [XXX] it sat in my drive until it made its way to Sarasota Ford on July 9, 2024. I have no been able to drive this car at all for about 2 years now. (July 9th, 2024 - 5/2025) When driving the car it goes from 40mph to 9mph in the middle of traffic putting not only mi life in danger but others. I have compiled to the motor company about how dangerous this car is. My car has had... Read more
Incident date: May 27, 2025
Since we have had the high pressure fuel pump recall completed/replaced, there have been ongoing problems with the cooling system that cause overheating multiple times, on the same grade of road, during subsequent trips. The vehicle alerts and says it has overheated, and is stopped and allowed to cool off. Coolant is indeed low, but there are not any visible leaks and there is no puddling or ar... Read more
Incident date: May 23, 2025
10 speed transmission causing unsafe operation. Stalling , stopping decelerated shifting.. replace with a new transmission by ford and nown14k miles in its doing the same thing. Someone will wreck because of this and it won't be good!
Incident date: May 23, 2025
Gauge cluster display screen failed and is blank. This screen provides critical vehicle information such as gas level, speed, vehicle error notifications, etc. It is unsafe to drive without being able to see this important vehicle information. This a common failure issue on these models.
Incident date: May 23, 2025
ABS Module Failure and Dodge can’t provide replacement parts. Failure causes loss of ABS, traction control, cruise control, & 4wd.
Incident date: May 27, 2025
Steering system, potentially related to electric power steering (EPS) or driver-assist systems (lane keeping or steering assist). While completing a routine right-hand turn, my husband began to straighten the steering wheel when the steering system suddenly and sharply turned further right without any driver input. This caused the vehicle to strike a curb, damaging both passenger-side wheels and ... Read more
Crash
Incident date: May 27, 2025
The contact owns a 2017 Ford Edge. The contact stated that the vehicle was experiencing rough starts. The check engine warning light was temporarily illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that there was a misfire in cylinder #3. The dealer determined that a tune-up was needed. The tune-up was performed; however, the failure recurred, and the contact... Read more
Incident date: May 27, 2025
Racetrack light bar has failed twice since purchasing this car. The same bulb has went out and in order to pass inspection I need to replace the whole thing. I've had this vehicle for 2 years.
Incident date: Dec 29, 2024
Loss of stability control,power steering,anti lock brake system,air bags,speed control. Has been at Dodge Dealer multiple times with the exact reoccurring problem.
Incident date: Dec 29, 2024
Loss of stability control,power steering,anti lock brake system,air bags,speed control. Has been at Dodge Dealer multiple times with the exact reoccurring problem.
Incident date: May 22, 2025
When I put the car in reverse the automatic emergency braking system engages multiple times. Though there are on abstracts on the path. I have to constantly keep pressing the parking brake multiple times in order to get out of my driveway in the morning and afternoon. This is a constant occurrence weather there it is raining or not raining.
Incident date: May 6, 2025
I was driving my car down a busy road when I approached a red light and slowed to a stop. I kept my foot on the brake and the car in drive until the light turned green. Then, I tried to use the gas pedal without success and got an error message about needing to switch the gear to neutral. I was stuck in the road, unable to make the drive or neutral options work with the gas. Then, I tried switchin... Read more
Incident date: May 24, 2025
The contact owns a 2011 BMW X5. The contact stated that the vehicle failed to start. The vehicle was towed to an unknown dealer but was not diagnosed or repaired. The dealer informed the contact that the VIN was not under recall. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 132,000.
Incident date: May 25, 2025
The contact owns a 2019 Ford F-250. The contact stated while driving approximately 65 MPH, the vehicle lost motive power. The contact was able to pull over to the side of the road where the vehicle stalled. The vehicle was not able to be restarted. The vehicle was towed to a dealer where it was diagnosed and determined that the fuel pump had exploded, sending metal fragments throughout the system.... Read more
Incident date: May 15, 2025
We had forward collision mitigation option on this vehicle but it didn't brake to stop. This caused to rear end a SUV infront on service road and causing big damage to both vehicles. There was a recall on previous year vehicles on the braking system but were told this was fixed in this 2025 model.
Crash
Incident date: May 24, 2025
The vehicle is making a loud ticking noise which leads me to suspect this car has similar, if not the same issue as the 21-24 recalled L87 6.2 engines. I took it in the first time, they couldn’t reproduce the noise but I already have video documented footage over a few days with the sound of knocking/ticking from the motor. After they did an early oil change at the same mileage I brought the v... Read more
Incident date: May 24, 2025
The vehicle is making a loud ticking noise which leads me to suspect this car has similar, if not the same issue as the 21-24 recalled L87 6.2 engines. I took it in the first time, they couldn’t reproduce the noise but I already have video documented footage over a few days with the sound of knocking/ticking from the motor. After they did an early oil change at the same mileage I brought the v... Read more
Incident date: May 24, 2025
making a ticking noise on the engine
Incident date: May 21, 2025
Experiencing numerous false error warnings from Collision Mitigation Braking System (CMBS) when meeting oncoming vehicles on straight or slightly curving two lane roads. I have taken my vehicle three times to be serviced for this specific reason and a Blind Spot Information System error. The BSI appears to be repaired now but the false CMBS warnings still have not been repaired. The most recent i... Read more
Incident date: May 21, 2025
Coolant leaking in #2 cylinder needs long block replacement
Incident date: May 21, 2025
The white paint on our telluride peeled and feel off for not apparent reason.
Incident date: Dec 24, 2024
Fuel injector failure. Vehicle misfired at startup. When attempting to accelerate, vehicle was hesitating and couldn’t. Towed to dealer and they were able to recreate the issue and place code reader on vehicle to find injector problem. Dealer states that Hyundai is revamping all fuel injectors, not just replacing with current supply on faulty injectors. Car will be at dealer for unknown period... Read more
Incident date: Feb 1, 2025
Very common problem it appears as there are several forum post from other accord owners 2013 and above that have all reported dash lights up with traction control, tire pressure, power steering, ABS and some instances Brake will illuminate on the dash board, and some have reported a combination of these lights or all of them. The culprit is a broken solder on the ABS module from my understanding ... Read more
Incident date: Feb 1, 2025
I purchased a Nissan vehicle that was represented as reliable and safe. Considering I’m a single mother also still young enough to wanna live not be on the highway and have my car declined speed and a tractor trailer almost hit me like that’s already happened. This is a known problem. Yeah I can’t get any help However, the vehicle has ongoing transmission problems that significantly impact ... Read more
Incident date: May 9, 2025
The engine light came on more than 12 times in the past 3 months. I tried to have the dealer check, but they found nothing. Then the light started to of on and off every time I drive in the rain
Incident date: May 9, 2025
The infotainment screen in my 2019 Jeep Cherokee intermittently shuts off while driving. This occurs unexpectedly and has happened multiple times, sometimes while using navigation or the backup camera. On several occasions, the screen has turned completely blue and remained unresponsive for several minutes. The screen controls audio, climate, and safety features, and its failure creates distractio... Read more
Incident date: Jan 1, 2021
The car completely stopped without warning. The dashboard lit up with all the lights and informed me that the I need to pull over. There was no time to pull over as the car completely lost all power. The car was traveling on the freeway. It would not start back up and I needed to call 911 for help. The tow truck could not get the car started and the CHP needed to run a traffic break to get it towe... Read more
Incident date: Nov 4, 2024
I have had several issues with this vehicle throughout the years I have owned it. The current issues I am writing about include: transmission failure and replacement, rear passenger door no longer opening and continued issues with the Catalytic convertors. When it comes to the transmission it was unsafe to drive as the gears continued to slip while driving and cause the vehicle to temporarily loos... Read more
Incident date: May 22, 2025
Car speakers makes unbearable loud static noise even after audio is turned off .
Incident date: May 15, 2025
The contact owns a 2023 Lucid Air. The contact stated that while the vehicle was stopped at a red light and in the "Dream" driving mode, the light turned green and the vehicle drove forward and crashed into the rear of a second vehicle. The contact indicated that the "Dream" driving mode had malfunctioned and did not detect the vehicle ahead. During the crash, the vehicle was traveling approximate... Read more
Crash
Incident date: May 9, 2025
The car's dashboard will periodically show all the lights and indicate that the car will stop. In some cases, the car does stop, and you lose power steering. When we brought it into the dealership in early April 2024, they cleared the codes and indicated that start/stop relay may need to be replaced. A few weeks later, the same thing happened and the dealership repaired the start/stop relay. S... Read more
Incident date: May 9, 2025
The contact owns a 2014 Ford F-150. The contact stated that while driving at approximately 35 MPH and exiting the gas station, the vehicle failed to accelerate as intended while depressing the accelerator pedal. The contact stated that the vehicle jerked and then stalled. The check engine warning light was intermittently illuminated. The contact was able to coast to the side of the road. The vehic... Read more
Incident date: May 20, 2025
It says that my engine had a problem. It told me to press my brake to start my car. But then it just kept shaking like it was trying to start. I have also had a notification saying to put my car in park when it already was. Today my car just stopped in the middle of the road in heavy traffic. We could have been hit getting out of the car or someone could have hit my car. It was towed to the local ... Read more
Incident date: May 20, 2025
Motor Generator Unit Failure
Incident date: May 14, 2025
The transmission was acting weird and felt like it was revving up and down while going 20-30 mph. After turning into my neighborhood there was a loud clunck like some dropped off the truck and it completely fell out of gear and just rolled to a stop. Shifted it into park, turned the truck off and back on and put it back in drive it went into gear and allowed me to drive to my house but still acte... Read more
Incident date: May 15, 2025
My torque converter is bad. They said I need whole new transmission. Cost is $10,000 and my car is worth $14,000. It’s a 2019 ford sel 2.0 52,000 miles.
Incident date: Jan 1, 2025
The contact owns a 2017 Tesla Model X. The contact stated that while operating the vehicle, the message "Restraint System Fault" remained displayed. The vehicle was taken to the local Tesla Service Center who diagnosed that the restraint system sensor was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 93,000... Read more
Incident date: Oct 17, 2024
The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated while driving at various speeds, an alarm sounded, the message "Service ABS System Required" and an unknown message was displayed while driving, causing the 4-WD and cruise control mo... Read more
Incident date: Apr 12, 2025
I am writing to formally express my concern regarding ongoing issues with my vehicle following repairs performed at Crown Lexus in Ontario. In December 2024, I experienced rough idling, slow acceleration with vibration, fluctuating RPMs, and stalling. The check engine light turned on, and an error message instructed me to pull over and contact a local dealer due to engine/transmission trouble. I ... Read more
Incident date: Apr 12, 2025
I was traveling down the highway when my vehicles hood unattached and smashed into my windshield causing extensive damage to my windshield and hood. The impact of the hood releasing and shattering my windshield caused glass to enter the cabin of my vehicle. This was an unsafe incident as I had my toddler in my backseat, and I was traveling down a busy highway at the time of the event causing my vi... Read more
Incident date: Apr 12, 2025
I was traveling down the highway when my vehicles hood unattached and smashed into my windshield causing extensive damage to my windshield and hood. The impact of the hood releasing and shattering my windshield caused glass to enter the cabin of my vehicle. This was an unsafe incident as I had my toddler in my backseat, and I was traveling down a busy highway at the time of the event causing my vi... Read more
Incident date: Oct 29, 2024
At 76,000 miles the electric steering rack and pinion went out! Causing the steering to be stiff and potentially setting up for accidents since steering just got stiff. After spending $4,000.00 the problem has been replaced.