Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 17,413 complaints for ACURA
Incident date: Jun 13, 2025
At approximately 67,180 miles, a Ford dealership performed a multi-point inspection on my 2018 Ford Fusion SE with the 1.5L EcoBoost engine due to a check engine light on. The Ford dealership diagnosed the vehicle with a coolant intrusion into cylinder 2. The Ford dealership recommended the replacement of the short block and gasket kit, with an estimated repair cost of $7,465. This type of issue d... Read more
Incident date: Jun 13, 2025
Police report filed after the vehicle was attempted to be stolen. 3 suspects were found in the car preparing to drive off with the car using the USB method as the cord was on the floor and it is not mine amd suspects were found in the car with it running and begining to move the vehicle.
Incident date: Jan 1, 2022
While driving on the highway (70mph) at night, my instrument panel went completely dark. I was not able to see the speed I was driving and my warning sounds/lights were not working. The dealer could not get me an appointment for 4 weeks so I took it to a mechanic who specializes in European cars. The diagnostics indicated a loss of power to the instrument cluster/panel. I was told there was an... Read more
Incident date: Jan 1, 2022
While driving on the highway (70mph) at night, my instrument panel went completely dark. I was not able to see the speed I was driving and my warning sounds/lights were not working. The dealer could not get me an appointment for 4 weeks so I took it to a mechanic who specializes in European cars. The diagnostics indicated a loss of power to the instrument cluster/panel. I was told there was an... Read more
Incident date: Jan 1, 2022
Odometer Fraud. The contact purchased a 2007 Honda Accord. The contact stated that while attempting to register the vehicle, it was discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 201,000, and at the time of registration, it was discovered that the mileage was 309,000.
Incident date: Jul 28, 2025
Front bracket control arm snapped due to bad welding
Incident date: Jun 2, 2025
Fuel system failed carbon and shut off without any notification while driving two times put me at risk of getting hit both times as the vehicle was not in a safe spot. This has been confirmed at the dealership where my vehicle is at this point. It has been inspected by the dealership in Georgetown, Texas. Again, no warning lights just cut off two times while driving. I already had one recall fixed... Read more
Incident date: Dec 25, 2023
The contact owns 2019 GMC Sierra 1500. The contact stated while reversing and depressing the brake pedal, the vehicle stalled. The contact shifted to park(P), turned off and restarted the vehicle, but the failure persisted. The vehicle was towed to an independent mechanic, where the starter was replaced, and the contact was informed that the engine needed to be replaced. The vehicle was then towed... Read more
Incident date: Mar 18, 2024
The contact owns a 2016 Honda Pilot. The contact stated that while at a complete stop in a drive thru, the vehicle started shuddering and stalled. Several unknown warning lights were illuminated. The contact stated that the vehicle was able to restart 40 minutes later after several attempts; however, the failure recurred. The vehicle was towed to an independent mechanic, where it was diagnosed tha... Read more
Incident date: Mar 18, 2024
When i accelerate, the car jerks back and forth and stalls. ford has said the car was throwing codes but the TECH didnt feel the issue so they sent me on my way.... well fast forward to today, i am informed my car has thrown codes 4 times in the past few days and this morning i was scared to drive my car it was bad... and i have a [XXX] daughter. Our safety is my top priority and it doesnt seem t... Read more
Incident date: Mar 18, 2024
When i accelerate, the car jerks back and forth and stalls. ford has said the car was throwing codes but the TECH didnt feel the issue so they sent me on my way.... well fast forward to today, i am informed my car has thrown codes 4 times in the past few days and this morning i was scared to drive my car it was bad... and i have a [XXX] daughter. Our safety is my top priority and it doesnt seem t... Read more
Incident date: Jul 17, 2025
I discovered, after my Ford Ecoboost engine light came on, that my engine needs a total replacement with only 67,000 miles on the engine. I have learned that it was a KNOWN design flaw by Ford Motor Company since 2020, the year I purchased my vehicle slightly used with 20k miles. The engine can overheat, catch fire, or seize up while driving, due to coolant leaking into the piston chambers. I ... Read more
Incident date: Jul 17, 2025
Vehicle will cut off as if an electrical short and the Service Stabilitrak indicator will flash on the dashboard along with warning chimes. This has happened twice at highway speed (65mph) and several times at low speed (1st gear) especially while turning. The steering wheel locks and can not be turned. I've almost been involved in 2 accidents this week because the truck turns off while making a t... Read more
Incident date: Jul 7, 2025
I went to put the car in park from driving and the car began jumping. The air conditioning fan stopped working inside the cabin. The air conditioning is not working in full speed and is not blowing hot out cool air.
Incident date: May 5, 2025
WHEN AT IDLE AT A STOP SIGN OR STOP LIGHT THE PARKING BRAKE WILL ENGAGE. I HAVE TO PUT MY JEEP IN PARK AND THEN TURN THE JEEP OFF AND BACK ON A FEW TIMES TO DISENGAGE THE PARKING BRAKE. THIS HAS OCCURRED MULTIPLE TIMES.
Incident date: May 5, 2025
WHEN AT IDLE AT A STOP SIGN OR STOP LIGHT THE PARKING BRAKE WILL ENGAGE. I HAVE TO PUT MY JEEP IN PARK AND THEN TURN THE JEEP OFF AND BACK ON A FEW TIMES TO DISENGAGE THE PARKING BRAKE. THIS HAS OCCURRED MULTIPLE TIMES.
Incident date: May 5, 2025
I am currently stationed in the United Kingdom and the VW dealership is stating that they are unable to complete the needed recall because it is an imported vehicle?! Not sure how something that important can just be shrugged off because I am in a different country.
Incident date: May 29, 2020
I am unsure what component of the engine caused the issue. There was chance of engine failure while driving. While idle the engine was stuttering and the RPN dial was fluctuating. Engine persisted to stutter and jerk at random intervals when accelerating. The engine light came on flashing ~1 hour after the first sign of the issue. Immediately after the engine light came on the vehicle was moved of... Read more
Incident date: Jul 4, 2025
The contact owns a 2008 Buick Lucerne. The contact stated that while driving at approximately 15 MPH, the vehicle lost motive power. The low oil pressure warning light was illuminated, and the message "Add Engine Oil" was displayed. The vehicle was towed to an independent mechanic, where it was diagnosed that the catalytic converter was clogged and needed to be replaced. The vehicle was repaired, ... Read more
Incident date: Jul 29, 2025
I was driving from Fresno to Lake Tahoe stopped in Manteca to charge my car at the Tesla SC as I was reversing into the charge spot the car suddenly stopped a message appeared “speed severely restricted “ I tapped the gas pedal and no response within a millisecond the car accelerated in reverse at a high speed hitting the pole in front of the Supercharger resulting in damage to the backend of... Read more
Crash
1 injured
Incident date: Jul 12, 2025
Purchased my 2013 Chevy Equinox from certified Chevrolet dealer in 2023. All 4 of my tires are: Michelin Latitude Tour M+S (Radial X Green), P235/55 R18. DOT M33J 007X 3012. These are the same tires that were on my SUV at time of purchase & are still on it. Upon purchasing from the dealership, the tires appeared somewhat cracked around the outside walls & where the tread meets the tires. Not bei... Read more
Incident date: Jul 12, 2025
Purchased my 2013 Chevy Equinox from certified Chevrolet dealer in 2023. All 4 of my tires are: Michelin Latitude Tour M+S (Radial X Green), P235/55 R18. DOT M33J 007X 3012. These are the same tires that were on my SUV at time of purchase & are still on it. Upon purchasing from the dealership, the tires appeared somewhat cracked around the outside walls & where the tread meets the tires. Not bei... Read more
Incident date: Jul 12, 2025
Sometimes,about 50/50 now, when I stop at a light or a stop sign then try to go, my car refuses to go. Pressing the gas won’t make it go. I just sit there idling or worse, in the middle of oncoming traffic. The lights still work, everything else seems to work. This does this with or without the ac in. It almost jerks you around, but won’t go. This has happened multiple times now.
Incident date: Jul 28, 2025
7/25/2025 i was driving my wife’s pilot between 55 and 60 mph when the vehicle alerted me to several warnings and the braking system stuck at the top of the pedal not allowing the vehicle to slow in a construction zone. I was able to limp the vehicle home but the vehicle was extremely difficult to slow at red lights. The vehicle was towed from residence after sitting and the tow truck driver sai... Read more
Incident date: Jul 29, 2025
1) Crankshaft Sensor MIL Light 2) Drive train malfunction, 3) Start and Stop malfunction, 3) MIL for Catalytic convertor 4) MIL light for Catalytic Convertor & O2 sensor failure. The Vehicle has (97,000 K), and the BMW dealer would not cover the costs. However there's TSB published for this vehicle, yet its not being honored by the dealer who claims that the Emissions warranty expired after 8 yea... Read more
Incident date: Jul 12, 2025
I am writing to report a critical and recurring safety defect concerning the Multi Media Interface (MMI) system in my Audi S5. The MMI system consistently restarts itself approximately every 90 seconds, regardless of whether the vehicle is stationary (parking) or in motion (driving). This issue presents a significant safety hazard because critical sensor information and vehicle status displays, w... Read more
Incident date: Jul 24, 2025
While driving to Sam’s Club (approximately 20 miles from home), my 2018 Ford F-150 3.5L EcoBoost began running very rough, and the check engine light came on. I had the vehicle scanned, and diagnostics confirmed that the cam phasers are failing — the exact issue I had replaced under warranty at approximately 59,000 miles. The vehicle now has just 88,000 miles, and this failure occurred in unde... Read more
Incident date: Feb 28, 2025
Since I purchased the car in 2018 I took great care of it, keeping the services going on time. But recently in October 2024 even tough I did services the oil service’s sign keep on showing up. I then schedule an appointment with a dealer ship near my area in January and they told me that they were no oil in the car. But I show them the date ans mileage on my stickers I specified that is the re... Read more
Incident date: Jul 21, 2025
The contact owns a 2019 Ford EcoSport. The contact stated that while driving at various speeds, the vehicle jerked abnormally while depressing the accelerator pedal. There was no warning light illuminated. The vehicle was taken to the dealer and was diagnosed with transmission failure. The vehicle was serviced under warranty, and the transmission was replaced. Despite the transmission replacement,... Read more
Incident date: Jul 28, 2025
There is a recall for the rear-view camera that has gone without a resolution for over 7 months. This vehicle is used for business purposes and my insurance will not cover its use due to the unresolved recall. Ford has not provided a remedy and they will not buy it back. Please help.
Incident date: Jul 25, 2025
The contact owns a 2013 Ford Edge. The contact stated that while depressing the brake pedal to stop the vehicle, the brake pedal extended to the floorboard, causing the braking distance to become extended. The vehicle was taken to the local dealer, who diagnosed the vehicle and determined that the ABS module was faulty and needed to be replaced. The contact was informed that the ABS module was on ... Read more
Incident date: Jul 25, 2025
My rear electric window is leaking into my back seat area and the ceiling of the truck has water stains. It is coming from the roof and is leaking in 3 different areas. I am afraid I will now have mold in my car and I can’t have my grandchildren in the car to be safe for them. I had it checked at a local GMC dealer and I had to pay for a leak speacialist to verify and they confirmed the window h... Read more
Incident date: Jul 25, 2025
Recall anounced for vehicle early 2024. Remedy still not available. Check Engine light comes on, noticeable loss of fuel pressure at times.
Incident date: Jun 8, 2025
The vehicle shut off completely while driving twice in 24 hours. Lost all power, brakes locked up, first incident on July 26, 2025. Vehicle did restart after and was able to drive home. Would not start, had no power on July 26, 2025. Tow truck came, jump started the vehicle. I pulled out of my driveway to take it to the dealer for service of issue, vehicle shut off as soon as I pressed the brake t... Read more
Incident date: Jun 8, 2025
My dash is a christmas tree, been to 3 shops. Many codes are popping up ans showing needs turbocharger. Honda wants almost 3000 to fix. Drives fine but so many lights. I have tons of codes popping up. So many other car owners with same issue.
Incident date: Jun 8, 2025
My dash is a christmas tree, been to 3 shops. Many codes are popping up ans showing needs turbocharger. Honda wants almost 3000 to fix. Drives fine but so many lights. I have tons of codes popping up. So many other car owners with same issue.
Incident date: Jul 16, 2025
The airbag sensor (ODS) malfunctions for front passenger seat. The "airbag off" warning lights up when the seat is occupied. This was fixed by dealer back in 2020 under recall WUM-98/NHTSA ID 19V-701000. However, this problem recurred intermittently about five months ago. I called Capitol Subaru in San Jose, CA and spoke with Service Advisor, Dan Padilla, who informed me that the recurrence of ... Read more
Incident date: Jul 16, 2025
Tailgate latch stopped working and would no longer stay shut. This caused safety risk by allowing contents of the trunk to become unsecured and potentially exit the vehicle while driving. The car was taken to a shop where the malfunction was confirmed and the part replaced. There were no indications of the malfunction other than a warning that the tailgate was open.
Incident date: Jul 16, 2025
The passenager airbag on won't activate at the 88lb weight per local Subaru of Gallatin dealership where I purchased the car from. They did a test with 88lbs in another Subaru vehicle and the passenger airbag on activated but won't activate on in the 2024 Subaru Forester. The local dealership stated that the airbag sensor is off by 10lbs in the vehicle I have. I have asked the dealership to addres... Read more
Incident date: Mar 15, 2025
Starting in Feb 2025 my MMI will randomly turn off and eventually turn back on randomly. This happens 10 times in 10min. I can’t drive the car due to it being unsafe. It turns maps off, music, calls, and the dashboard. I’ve found 100’s of other Audi 2020 owners having the exact same issue. The complaints and asking for advice are in a site called Audi world. Type in a4 2020 MMI reboot and yo... Read more
Incident date: Jul 24, 2025
There was a battery safety recall (72B) letter sent to me for potential fire danger. On the letter, in bold, "a vehicle fire can result in increased risk of occupant injury and/or injury to persons outside the vehicle as well as property damage" 3/25 - 3/29 - 72B Recall work at Autonation Dealership completed Since the recall repair, my “service engine” light will intermittently turn on/off... Read more
ACURA
TLX
(2018) - SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT
Jul 24, 2025
Incident date: Jul 24, 2025
The ABS control module failed on my 2014 Ram 1500 and is no longer available from Mopar. The part (68228991AD) is discontinued or on indefinite backorder. This disables a federally required safety system (ABS and electronic stability control). Dealerships will not install used parts, and there is no OEM solution. This renders the vehicle unsafe to operate and poses a risk to me and others on the r... Read more
Incident date: Jul 3, 2025
Brakes bottomed out. Message on my dash board said “Brake System Failure reduce speed to 62” and the brake went on the way to the floor.
Incident date: Jul 3, 2025
Brakes bottomed out. Message on my dash board said “Brake System Failure reduce speed to 62” and the brake went on the way to the floor.
Incident date: May 15, 2025
On [XXX], at approximately [XXX], I arrived at the YMCA parking lot for my yoga class (located on [XXX], Mountain View, CA). While waiting for a parking spot, I put my Lucid Air in reverse to back up slightly. Generally, Lucid’s strong regenerative braking stops the car when the accelerator is released. However, this time, when I lifted my foot, the car unexpectedly accelerated at high speed, co... Read more
Crash
1 injured
Incident date: Sep 27, 2018
Received recall notice for vehicle listed above. Contacted the local Ford dealer and talked to the service writer. They stated as the recall notice outlined that currently Ford does not have remedy for the situation. In the recall notice it outlines one of the issues could be the vehicle to stall particularly in hot weather conditions.. I live on the Gulf Coast (hot humid conditions) and com... Read more
Incident date: Jul 17, 2025
While moving about 40mph, the emergency brake engaged and it slowed car down significantly. However, there was nothing in front of me. I turned emergency braking off due to this issue. Also, during raining day, when backing out of driveway, car's emergency brakes engaged. This happen twice.
Incident date: Jul 10, 2025
the hazard lights will turn on while driving, and or while the vehicle is parked, thus draining the battery. The button to turn them on and or off is a "pressure sensitive" button which fails from the swelling of heat and or moisture. This is a major issue as the vehicle can't be driven now since the hazards just turn on and off.
Incident date: Jul 23, 2025
I am filing a complaint regarding the mishandling of a safety recall on my 2021 Ford Bronco, serviced through Legacy Ford in Corbin, KY. My vehicle currently has four active recalls. One, Campaign 25S01/25V025, involves corrosion and possible failure of the rear shock absorbers. Although this recall was issued in January 2025 and officially appears in my Ford account, parts were unavailable when ... Read more
Incident date: Jul 10, 2025
The engine on this vehicle has failed, it has 51,000 miles on it and involved in a class action lawsuit that closed in 2022. This truck was bought in 2023 with dealership not disclosing all of the failures in the vehicle. It is at a local shop requiring $16,000 worth of engine repair and we are demanding from Dodge to have help with repairs. We had and have a record of regular maintenance complete... Read more