Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 16,985 complaints for ACURA
Incident date: Aug 1, 2024
Bought the 2025 Chevy Tahoe, had about 680 miles on it. 400 of which were from the dealership. Had the pleasure of driving it for a week. Check engine light came on and was told that the transmission valve body had gone bad. The issue regarding that particular transmission has existed since 2019. However the part needed is allegedly on back order, and GM has no idea when they will get that part in... Read more
Incident date: Apr 19, 2025
Sunroof randomly shattered in closed position on highway. I have pictures that show the glass bowing outward toward the sky instead of bowing toward inside the car indicating a object did not hit my sunroof. I also have pictures and videos of the sunroof and moment leading to glass shattering also proving it was not caused by an object. It is a serious issue because my sunroof was closed and my fa... Read more
Incident date: Jun 21, 2024
The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was... Read more
Incident date: Jun 21, 2024
The contact owns a 2021 Honda Civic Hatchback. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not... Read more
Incident date: Apr 19, 2025
I have read a lot about the "Death Wobble." It appears there has been no recall on this but I believe there have been many incidents. Almost every day that the vehicle is driven and we hit a bump in the road going between 30-45 miles the steering wheel shakes aggressively. Would you not call this a definitely a safety hazard? The second issue is the dash board reading goes blank occasionally. Una... Read more
Incident date: Apr 20, 2025
My husband, kids and I were headed home from dinner around 8:30 pm and the Sunroof randomly exploded. Nothing hit it at all.
Incident date: Apr 20, 2025
Brake booster went out and lost all braking ability on interstate doing 65 mph in spring of 2022 - had brake booster and exhaust cam replaced and April 20 2025 same break and same effect - no braking ability at interstate speed - extremely dangerous situation
Incident date: Apr 20, 2025
I was driving on a main road stopped at an intersection and my car suddenly stopped it shifted my car to neutral I had to restart the car and drove home . I went online and started reading about that problem comes out to be it’s a fuel pump recall . I then look up my vin number and it says that there is no recall for it but I find it hard to believe because it’s having the same exact symptoms ... Read more
Incident date: Apr 8, 2025
There is a current recall on my vehicles make and model for the fuel system but my vin is showing as not affected and am currently experiencing issues.
Incident date: Apr 18, 2025
my 2023 Cadillac Escalade vehicle broke down while I was driving on the highway this past Wednesday. While driving at highway speeds, the transmission unexpectedly shifted from Drive (D) to Neutral (N), and after that, I was unable to shift back to Drive or start the vehicle. The car was then towed to Cadillac of Silver Spring in Maryland for further inspection. I was informed the engine may be ... Read more
Incident date: Apr 19, 2025
The car stalled while driving on [XXX] while approaching Express EZpass toll on [XXX]. The car stayed in the middle of the fast lane until the tow truck driver came and started the car. I cannot recall the yellow message on the dashboard that appeared as soon as the engine stopped. A yellow triangle with exclamation point and a car with exclamation point appeared on the dashboard. We called 911... Read more
Incident date: Apr 19, 2025
The car stalled while driving on [XXX] while approaching Express EZpass toll on [XXX]. The car stayed in the middle of the fast lane until the tow truck driver came and started the car. I cannot recall the yellow message on the dashboard that appeared as soon as the engine stopped. A yellow triangle with exclamation point and a car with exclamation point appeared on the dashboard. We called 911... Read more
Incident date: Apr 19, 2025
Faulty Windshield camera. which fails due to overheating. and sets off problem lights on the dashboard. lane keep assist , lane departure, brake problem. this seems to be a common problem with this faulty design. to replace this part is $2,000 which who knows if it will fail again. so know one is forced to drive around with the constant problem lights and the uneasy feeling of not having brake ass... Read more
Incident date: Jan 18, 2025
The contact owns a 2024 BMW X6. The contact received notification of NHTSA Campaign Number: 24V104000 (ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for th... Read more
Incident date: Jan 18, 2025
The contact owns a 2024 BMW X6. The contact received notification of NHTSA Campaign Number: 24V104000 (ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for th... Read more
Incident date: Feb 11, 2025
The contact owns a 2016 Chevrolet Colorado. The contact stated while driving 55 MPH, the stability control warning light illuminated. The contact stated that the vehicle lost power steering functionality. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 112,000.
Incident date: Apr 12, 2025
I had an appointment today (4/18/2025) at Causeway Honda in Manahawkin, NJ to remedy the recall of the 2020 Honda Accord seat weight sensor circuit board. When I got there Amanda from the service department said they cannot fix the issue because Honda will not pay for it. She said that they are only fixing cars that has an SRS indicator illuminated on the display panel.
Incident date: Apr 13, 2025
My transmission is always having problems with it. My check engine light will not turn after put over $5,000 into it.
Incident date: Apr 13, 2025
My transmission is always having problems with it. My check engine light will not turn after put over $5,000 into it.
Incident date: Feb 1, 2025
The contact owns a 2016 Acura TLX equipped with Cooper Tires, Tires Line: Evolution Tour, Tire Size: 225/50/R18, DOT Number: N/A. The contact stated that after driving 25 MPH over a small pothole, the front driver's side tire started bulging, causing the tire to vibrate while driving. The vehicle was taken to a tire mechanic, where the tire was replaced. The tire failure mileage was approximately ... Read more
Incident date: Feb 1, 2025
The contact owns a 2017 Ford Mustang. The contact stated that the brake fluid was depleting abnormally. The contact was adding brake fluid constantly. There were no warning lights illuminated. The contact stated that the failure was like NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic). The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer... Read more
Incident date: Feb 1, 2025
The contact owns a 2011 Lexus CT200H. The contact stated that while operating the vehicle, the ABS and brake warning light and check engine warning light remained illuminated. The vehicle was taken to the local dealer who diagnosed that the brake booster and brake booster pump were faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but... Read more
Incident date: Apr 17, 2025
Subject: Safety Complaint – Fuel Door Malfunction on Genesis Vehicle Dear NHTSA, I am writing to formally file a safety-related complaint regarding a fuel door malfunction on my Genesis vehicle. This defect has left me unable to access the fuel tank, presenting a serious safety risk—particularly the possibility of being stranded without fuel, which poses a threat to both driver and passenger... Read more
Incident date: Apr 17, 2025
Odometer Fraud. The contact purchased a 2012 Honda Civic. The contact stated that while attempting to repair the vehicle, it was discovered that there was a mileage discrepancy. The vehicle was an independent dealer sale. At the time of purchase, the vehicle mileage was 71,00 and at the time of replacing the instrument panel, it was discovered that the mileage was 190,000.
Incident date: Apr 14, 2025
Sticky power steering wheel and getting noise on turns. Took to the Honda Dealership but they were not able to repro it
Incident date: Apr 17, 2025
The contact owns a 2019 Lincoln Navigator. The contact stated that the front driver's side seat belt had locked and had failed to extend as needed. The contact stated that the seat belt was inoperable. The vehicle was taken to the dealer, where it was diagnosed and determined that the seat belt assembly needed to be replaced. The vehicle was not repaired. The contact later received notification of... Read more
Incident date: Mar 10, 2025
Odometer Fraud. The contact purchased a 2010 Ford F-150. The contact stated that while attempting to register the vehicle, it was discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 55,227 and at the time of registration, it was discovered that the mileage was 141,502.
Incident date: Feb 1, 2024
Transmission valve body (transmission control unit) failure at 72,000 miles. This is the 10-Speed transmission that is the subject of several other recalls for diesel versions of the GMC Yukon. No warning lights, and potential for rear wheel lock up.
Incident date: Apr 14, 2025
The contact owns a 2021 Acura RDX. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was made aware of the issue. The contact had not experienced a failure. Part... Read more
Incident date: Apr 12, 2025
The contact owns a 2012 BMW 328I. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part needed for the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount ... Read more
Incident date: Apr 11, 2025
The issue relates to the spiral cable assembly in my 2008 Toyota RAV4, which falls under Safety Recall 14V-168. According to the recall documentation, this part may fail, which could affect the vehicle’s safety features, including the airbag system. My vehicle is potentially affected by this recall, as it falls within the specified VIN range, but after contacting Toyota Customer Support, I was ... Read more
Incident date: Apr 11, 2025
The issue relates to the spiral cable assembly in my 2008 Toyota RAV4, which falls under Safety Recall 14V-168. According to the recall documentation, this part may fail, which could affect the vehicle’s safety features, including the airbag system. My vehicle is potentially affected by this recall, as it falls within the specified VIN range, but after contacting Toyota Customer Support, I was ... Read more
Incident date: Oct 28, 2024
I believe my 2017 ford fusion should be included in the recall for the BECM for the 2019-2020 because my charging port has a sticker with QR code and ( CD391 PHEV ) and I keep having intermittent problems with the Battery Energy Control Module
Incident date: Oct 28, 2024
I believe my 2017 ford fusion should be included in the recall for the BECM for the 2019-2020 because my charging port has a sticker with QR code and ( CD391 PHEV ) and I keep having intermittent problems with the Battery Energy Control Module
Incident date: Apr 9, 2025
Was driving to work on April 11,2025. Engine stopped working after stopping at red light, all lights on dash came on-causing me to have to push the car from a main road into a business in order to not impede traffic or get hit. Had to have it towed to a body shop. Waiting to see what is wrong with the car, will update with more information as I have it.
Incident date: Apr 10, 2025
ECM automatically downshifts to fifth or third gear. The picture uploaded is a picture while driving on interstate.
Incident date: Mar 30, 2025
Out of nowhere I got a bunch of errors involving the addaptive cruise, lane keep assist, auto highbeams, collision avoidance, and the brake system light came on. the van has under 40K miles on it. From a quick search I can see that this is a VERY common issue.
Incident date: Apr 5, 2025
The contact owns a 2018 Honda Accord. The contact stated while the vehicle was parked, the rearview camera became inoperable. The contact stated that the rearview camera failed to function properly, and the camera image appeared blank. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was... Read more
Incident date: Nov 20, 2024
See attached document for complaint.
Incident date: Apr 5, 2025
I am getting the message “Camera temporarily unavailable” which means I can’t backup safely.
Incident date: Nov 20, 2023
The contact owned a 2016 Nissan Rogue. The contact stated that while driving at 65 MPH with the cruise control activated, the vehicle crashed into a deer that jumped into the middle of the roadway. During the crash, the vehicle was destroyed, but no air bags were deployed. The driver sustained a concussion, neck and back injury, which later required medical attention. The front passenger sustained... Read more
Crash
3 injured
Incident date: Apr 10, 2025
The contact owned a 2017 BMW 530i. The contact stated while the unknown driver was driving at an undisclosed speed, the vehicle was involved in a collision. The contact stated the vehicle was driven without the contact's authorization. The contact stated the air bags did not deploy. The contact stated that the front driver's side door was severely damaged. In addition, the electrical system w... Read more
Crash
Incident date: Nov 20, 2023
The contact owns a 2015 Jeep Wrangler. The contact stated that while driving at an undisclosed speed, the ABS warning light illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the ABS control module. The vehicle was not repaired due to a lack of available parts. The contact was informed that the parts might not be available until 2026. The manufacturer was notified of th... Read more
Incident date: Mar 1, 2025
Engine Failure. 6.2 motor. Dealer says thrust bearings failed
Incident date: Mar 1, 2025
I am the second owner of this vehicle and lately my passenger airbag sometimes doesn’t turn on due to a harness connected to the occupant plate being faulty. When the issue first occurred I contacted my local Subaru service center and explained my situation and told them I had seen there was a recall for my exact issue. They informed me that the repair had already been done on my vehicle and the... Read more
Incident date: Apr 6, 2025
Two weeks ago I noticed a crack on my windshield that had creeped up from the inside. This is a brand new Ford Escape purchased 8 months ago that I barely use because I work from home. I took the car to Mossy Ford in San Diego where several workers took an object to the bottom portion of the windshield. I was then instructed to file a report with Ford's customer service, who did nothing for a week... Read more
Incident date: Apr 6, 2025
The contact owns a 2021 Toyota Camry Hybrid. The contact was notified of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer w... Read more
Incident date: Apr 7, 2025
The contact owns a 2015 Ford Focus. The contact stated that while driving at slow speeds in a parking area, the vehicle inadvertently lost motive power. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufactur... Read more
Incident date: Apr 7, 2025
The contact owns a 2018 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The conta... Read more
Incident date: Feb 21, 2025
Engine seized up while traveling on the interstate at about 80 mph in traffic and rainy weather. Vehicle was able to coast to the side of the roadway. No warnings or lights. Gauges were normal. It just shut off out of nowhere. Vehicle never got past 20% warning for oil changes and proper oil was always used.