Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 17,413 complaints for ACURA
Incident date: Sep 18, 2024
The glare reflecting from the dashboard on to the windshield is many times blinding and obstructs a lot of the front view. Also randomly the side mirrors tilt up while driving giving me a view of the sky but not the road behind me.
Incident date: Sep 15, 2024
I was driving down the highway, and my wife and I decided to stop at Costco to get protein bars and gas for the drive home. We also had a [XXX] , [XXX] old, and [XXX] in the car. As we were approaching the end of the exit ramp at approximately 30 miles per hour, the engine jerked the car two or three times then died. When it died, I lost power steering and the car slammed to a stop. The car also ... Read more
Fire
Incident date: Sep 15, 2024
I was driving down the highway, and my wife and I decided to stop at Costco to get protein bars and gas for the drive home. We also had a [XXX] , [XXX] old, and [XXX] in the car. As we were approaching the end of the exit ramp at approximately 30 miles per hour, the engine jerked the car two or three times then died. When it died, I lost power steering and the car slammed to a stop. The car also ... Read more
Fire
Incident date: Aug 27, 2025
The contact owns a 2024 Dodge Hornet. The contact stated that while reversing, the back-over prevention display failed to function as intended. The contact stated that the back-over display screen displayed a black screen. The contact stated that because of the failure, the contact vehicle crashed into another vehicle. The contact stated that it was a minor crash. The vehicle was towed to an indep... Read more
Crash
Incident date: Aug 27, 2025
Kia dealership has confirmed that the components of the vehicle's multi-fuse (located under the hood) for the AC/HVAC system have started to burn and are melting part of the fuse panel due to excessive current draw and excessive heat. Due to this, the vehicle's HVAC (both heat and a/c) does not function. A vehicle's HVAC functions help to: 1) Defrost/defog vehicle's windows during rainy and humi... Read more
Incident date: Aug 27, 2020
Fo2017 Chevrolet Equinox with the 2.4L Ecotec engine, excessive oil consumption can indirectly cause a timing chain to fail which is a major safety hazard to all occupants.
Incident date: Aug 25, 2025
The Multipurpose Camera Unit failed in my 2020 Honda Odyssey. This camera is responsible for enabling multiple advanced driver-assistance systems, including the Collision Mitigation Braking System (CMBS), Lane Keeping Assist System (LKAS), Road Departure Mitigation System (RDM), Adaptive Cruise Control, and Auto High Beams. The component has not been replaced yet and is available for inspection up... Read more
Incident date: Aug 27, 2025
2018 ford edge with 2.0 ecoboost engine over heating leaking coolant into cylinders caused engine failure. Lucky this did not catch fire. Ford knows the issue and will not put out a recall. Very dangerous and disgusting business practice.
Incident date: Aug 27, 2025
2018 ford edge with 2.0 ecoboost engine over heating leaking coolant into cylinders caused engine failure. Lucky this did not catch fire. Ford knows the issue and will not put out a recall. Very dangerous and disgusting business practice.
Incident date: Jul 1, 2025
Rough shift and jerkings around 35 to 40 mph
Incident date: Aug 26, 2025
Today (8/26/2025) my wife experienced the engine light kicked on and that the AWD system needed to be checked. After fueling up it made knocking noises and difficulty starting, and took two times to start up. Ran an OBD scan and this is what it says, which is related to fuel pump low pressure. P117B - Fuel Pressure Sensor Circuit Range/Performance Severity - High Description - Indicates a prob... Read more
Incident date: Aug 26, 2025
After having the fuel pump recall completed on my Honda Accord, I began experiencing serious engine problems that I had not had before the recall repair. Shortly afterward, my vehicle developed a blown head gasket, coolant leaking into the engine, and turbo issues. These failures occurred outside of my extended warranty (which has also since expired), but they started only after the recall work wa... Read more
Incident date: Aug 26, 2025
After having the fuel pump recall completed on my Honda Accord, I began experiencing serious engine problems that I had not had before the recall repair. Shortly afterward, my vehicle developed a blown head gasket, coolant leaking into the engine, and turbo issues. These failures occurred outside of my extended warranty (which has also since expired), but they started only after the recall work wa... Read more
Incident date: Jun 1, 2025
The contact owns a 2025 Chevrolet Trax. The contact stated that on two separate occasions while driving at highway speeds during sunset, the Forward Collision Avoidance feature engaged unintendedly. Due to the failure, the vehicle independently came to an abrupt stop with a RED light flashing on the windshield. The vehicle was taken to a dealer to be diagnosed. The contact was informed that the di... Read more
Incident date: Aug 26, 2025
The contact owns a 2025 Chevrolet Trax. The contact stated that on two separate occasions while driving at highway speeds during sunset, the Forward Collision Avoidance feature engaged unintendedly. Due to the failure, the vehicle independently came to an abrupt stop with a RED light flashing on the windshield. The vehicle was taken to a dealer to be diagnosed. The contact was informed that the di... Read more
Incident date: Aug 12, 2025
I was driving back from out of state and all the sudden the engine just got loud. So I pulled over and check oil levels. Except there is no access to the transmission oil. The only way to check this is to remove the front driverside tire, take a bolt out and see if any oil drips out. This is insane that there is no dip stick. I am taking it to a mechanic on Monday but to not have quick access to t... Read more
Incident date: Apr 25, 2024
In August of 2024, I started up my 2019 Honda Odyssey one morning and all the vehicle safety alerts/warnings on the dashboard came on (adaptive cruise control problem, lane keeping assist problem, collision mitigation system problem, road departure mitigation system problem, auto high-beam problem, ABS). I took the vehicle into my local Honda dealership and they ran a diagnostic which determined t... Read more
Incident date: May 5, 2025
.Car is using or burning alot of oil. After oil change. It went 2800 miles on the oil change and the cars oil light come on. Checked oil and nothing on the dip stick. Headlights randomly shut off at night. Had the wiring checked and didnt find any issues
Incident date: Sep 6, 2024
The 2021 Honda Pilot would randomly flash brake, which would lock up the steering wheel, electronic warnings going off when nothing was there, and then all of the CMBS warnings came on. Dealer charged for diagnosis, and requires $2,300.00 to fix the sensor. The vehicle was never in an accident, and various ghost electronic issues would be present over the last few years before the system failed w... Read more
Incident date: Jun 24, 2025
My Display Cluster went blank all of a sudden while on a trip with no prior notice and I was unable to see any safety information for my vehicle, how much gas I have left, odometer readings or other important information which are needed to safely drive. I ran out of gas and was unable to get to the side of the road and all most got into an accident. There is a current safety recall for this ... Read more
Incident date: Aug 25, 2025
The contact owns a 2023 Jeep Grand Cherokee L. The contact stated that while in reverse(R), there was an abnormal metal scratching sound coming from the rear of the vehicle. The contact exited the vehicle and inspected the vehicle and noticed that the passenger’s side rear coil spring had detached. The vehicle was parked in the driveway. No warning lights were illuminated. The vehicle was towed ... Read more
Incident date: Jul 1, 2021
While merging onto a highway, my 2020 Hyundai Palisade abruptly lost all engine power and stalled. This immediate and complete failure occurred at a critical moment, posing an extreme safety risk. All dashboard warning lights illuminated, but provided no specific diagnosis. The vehicle was towed to a dealership, where technicians determined the engine was consuming oil at an abnormal rate, despit... Read more
Incident date: Jun 24, 2025
The contact owns a 2014 Ford F-350. The contact stated that while driving at an undisclosed speed and attempting to accelerate, the vehicle failed to accelerate as intended. The check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the turbocharger. The vehicle was repaired in 2021, but the failure reoccurred in 2025 after 21,000 miles. The m... Read more
Incident date: Aug 22, 2025
On [XXX], while driving on the freeway, my 2020 Hyundai Palisade suddenly malfunctioned and went up in flames without warning. My young son was in the vehicle with me. Within moments, smoke and fire spread rapidly, forcing us to stop in traffic and escape before the fire fully engulfed the car. The entire vehicle became a total loss. This was a terrifying, life-threatening situation. My safety an... Read more
Incident date: Aug 23, 2025
While charging my 2025 Nissan Ariya at an Electrify America DC fast charger, the vehicle failed to complete the charging “handoff” between the charger and the car. The charging station instructed me to disconnect and reconnect, but after multiple attempts, the system failed to establish a proper connection. Immediately after this, the entire vehicle shut down and became completely inoperable. ... Read more
Incident date: Jul 8, 2025
To Whom It May Concern, I am writing to formally report serious defects with my 2021 Chevrolet Tahoe (VIN: [XXX] ) and to request assistance with repair costs. Approximately six months after purchase, when the vehicle had about 22,000 miles (I bought it used with around 19,000 miles), the battery and electrical system failed. I brought it to the dealer and was told there was no issue; they only ... Read more
Incident date: Aug 8, 2025
The contact owns a 2022 Grand Design Solitude. The contact stated that while pulling into a campground she was informed to check the tires. The RV was taken to a tire center where it was discovered that the brakes had crumbled and there was a spring inside. Additionally, the equalizer was cracked. The contact stated that while driving 75 MPH on the highway, a wheel on the RV detached. The RV was ... Read more
Incident date: Aug 1, 2023
The Ford Sync 3 "head unit" or whatever they call it nowadays locks up. When going in reverse the camera will either sometimes completely glitch and show "static", or sometimes a black screen and nothing. The rearview camera will also stay on when pulling away after reversing, which obviously can be very distracting. This has been glitching for almost two years, but has gotten worse and worse t... Read more
Incident date: Aug 20, 2025
The contact owns a Safety 1st Car Seat, Model Name: Disney Baby Jive 2-in-1 Convertible, Model Number: CC286-GAD, Manufactured Date: August 17, 2022. The contact stated that the forward-facing safety seat head detached from the seat with the screws still attached. The contact attempted to tighten the screws; however, the screws required a special bit. The manufacturer was not notified of the failu... Read more
Incident date: Aug 20, 2025
The contact owns a Safety 1st Car Seat, Model Name: Disney Baby Jive 2-in-1 Convertible, Model Number: CC286-GAD, Manufactured Date: August 17, 2022. The contact stated that the forward-facing safety seat head detached from the seat with the screws still attached. The contact attempted to tighten the screws; however, the screws required a special bit. The manufacturer was not notified of the failu... Read more
Incident date: Aug 20, 2025
I will be driving 70mph on the freeway and suddenly the "check hybrid system" alert flashes and I have about 20 seconds to safely pullover. Once stopped it will not drive over 5-10 mph for about a half a mile, then completely dies. If I jump start it, it will start, but the car is limited to ~40mph and may not start again once turned off. Has been to the Kia dealership three times in the past mo... Read more
Incident date: Aug 3, 2025
The contact owns a 2022 Polaris Slingshot. The contact stated that while driving at an undisclosed speed and slowing down, the transmission inadvertently shifted into neutral(N). The contact stated that the motorcycle was restarted each time after the failure and shifted into drive(D). The motorcycle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage w... Read more
Incident date: Aug 20, 2023
The contact owns a 2023 Toyota Prius equipped with Bridgestone Tires, Tire Line: Ecopia, Tire Size: 195/60/R17, DOT Number: 1ELUK0DDB. The contact stated that while driving approximately 5 - 10 MPH in a parking lot, a piece of metal slashed the passenger’s side front tire. There were no warning lights illuminated. The contact was unable to use the tire puncture repair kit to repair the tire. The... Read more
Incident date: Aug 20, 2023
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated that while driving at various speeds on several occasions, there was an abnormal whistling sound coming from both sides of the windshield. The vehicle was taken to a dealer, where the contact was informed that parts were not yet available for the recall repai... Read more
Incident date: Aug 20, 2023
Odometer Fraud. The contact purchased a 2017 Honda Pilot. The contact stated that upon retrieving the Carfax report history of the vehicle, it was discovered that there was a mileage discrepancy. The vehicle was a dealer sale. At the time of purchase, the vehicle mileage was 85,174; however, the Carfax report history displayed that the mileage was 184,073 on August 22, 2023, but was reported as 66... Read more
Incident date: Aug 12, 2025
The contact owns a 2014 BMW Z4. The contact stated that rodents had chewed through some electrical wiring in the vehicle. The air bag warning light was illuminated. The contact was unable to monitor the oil levels due to the damaged electrical wiring. The vehicle was taken to the local dealer on several occasions, where it was determined that the electrical wiring needed to be replaced. The vehicl... Read more
Incident date: Apr 18, 2018
The contact owns a 2016 Ram 1500. The contact stated that while driving 25 MPH, the message "Check Brakes" was displayed, and the ABS and traction control warning lights illuminated. The vehicle was taken to the dealer, where it was diagnosed, and the dealer determined that the ABS module needed to be replaced; however, the part had not been available for eight months. The vehicle was not repaired... Read more
Incident date: Apr 18, 2018
The contact owns a 2015 Honda Accord. The contact stated that while driving at various speeds, there was an abnormal trembling sensation experienced, accompanied by a clunking sound coming from underneath the front driver’s side of the vehicle, with the TPMS warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed, and the contact was informed that the front pass... Read more
Incident date: Aug 19, 2025
The engine just stopped and the car wouldn't start before this incident it needed a spark plug a sparkplug box two weeks after this being repaired engine light came on and the Ford edge just stopped and had no pressure according to the dealer I purchased the Ford edge from . I payed to have it towed to him and he did not fix it. he said 3,900 for a engine with I only had this edge for 3 months it... Read more
Incident date: Aug 12, 2025
I purchased this vehicle new from the dealer. At approximately 8500 miles a noise developed with the steering. It was a low pitched hum. I have taken the vehicle to the dealer a total of 3 times to repair the issue. They have performed the TSB work 3 times and it has not resolved the issue. I just picked up the vehicle for the 3rd time from the dealer and they say that there is nothing more at thi... Read more
Incident date: Aug 12, 2025
The contact owns a 2008 Honda CBR 1000RR. The contact stated that while riding at 35 MPH, the motorcycle lost motive power. The contact was able to pull over to the shoulder of the roadway, where the motorcycle failed to restart. The check engine warning light was illuminated. The motorcycle was towed to an independent mechanic, who diagnosed a failure with the fuel pump. The motorcycle was not re... Read more
Incident date: Aug 14, 2025
When I park and then turn the car off the car fails to recognize that the gear shifter is in the park position. As a result, the car doesn’t fully shut down, leaving the engine running or the electronics active. This drains the battery. I have seen this issue is recalled for other 2019 Acadias but don’t under why it is not recalled in mine. I’m afraid I’ll be out and about and unable to tu... Read more
Incident date: Aug 16, 2025
Rear seat safety restraint system fault
Incident date: Aug 15, 2025
Dealer wants $7259.20 to repair 2 air bags Is this a recall item? Truck start leaning to one side and is lope sided. We noticed that there are recalls on other 2016 Rams 1500 trucks and now we are having this problem. We would appreciate your help. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Aug 15, 2025
There is an error alert on my car that says front left safety restraint issue service is required. So seems to me the airbags or seat belt may not be working properly and its clearly labeled as a safety issue. We have to drive this vehicle nearly daily and tesla is refusing to fix for a minimum of 10 days even though this fault could threaten our lives. Make them fix ASAP
Incident date: Aug 17, 2025
The front crash warning will come on and then the car will just cut off. This has happened multiple times while driving. It’s dangerous because it happens without any warning and there is nothing going on with traffic to trigger the warning light.
Incident date: Aug 13, 2025
The battery is draining so quick that the car doesnt start at all. The battery drained completely in 3 days and it’s happening more often.
Incident date: Jun 12, 2025
While driving the fuel pump failed and started spraying gas everywhere in the engine compartment.
Incident date: Aug 14, 2025
Brake vacuum pump premature failure. As you see GMC, terrains, in Equinox, I have an issue, while the engine it's on while driving etc, if this bark fails, you will have an issue I'm trying to stop. This is a known problem or GM. And as of now, they have not come out with a solution or a recall for this problem. This problem has caused many customers. To lose thousands of dollars, he repairs. I'm ... Read more
Incident date: Aug 14, 2025
On [XXX], while driving home at highway speeds, I attempted to accelerate and the vehicle bucked and sputtered violently. The check engine light came on, and my OBD scanner showed multiple misfires in Cylinder 1. I have also experienced suspected transmission slipping from a full stop and during highway driving—RPMs will spike (up to ~5,500) with little or no increase in speed, sometimes after r... Read more