Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 16,985 complaints for ACURA
Incident date: Jun 17, 2025
I was traveling northbound on [XXX} in Sugar Grove, IL with the traffic aware cruise control on. As I passed under [XXX] the car braked heavily for no reason. No cars in the area...thankfully. I could have easily been rear-ended. It has done this on more than one occasion at this location. I filed a "bug-report" via the right hand button on the steering wheel. I was also traveling [XXX] near... Read more
Incident date: Jun 16, 2025
The contact owns a 2020 Hyundai Santa Fe. The contact stated that occasionally while driving at various speeds in hot climate, the air conditioning failed to blow cold air. No warning light was illuminated. The vehicle was taken to a local dealer however, the failure could not be replicated. The vehicle was taken to a local independent mechanic for a second opinion, where it was diagnosed with an ... Read more
Incident date: Jun 16, 2025
The contact owns a 2007 Pontiac Vibe. The contact received notification of NHTSA Campaign Number: 15V286000 (Air Bags) and would like to be removed from the recall distribution list. The local dealer and manufacturer were contacted.
Incident date: Jun 16, 2025
At start up, my car displayed 4 errors: Lane Keeping Assist System, Collision Mitigation Braking System, Road Departure Mitigation System, and Electric Power Steering. As a result, my car could not steer and had to get it towed to the dealership.
Incident date: Jun 16, 2025
Due to issues identified in - Safety Recall N252494001 L87 Engine Loss of Propulsion We have had to get our Escalade [XXX] ) repaired with a cost of circa $9500. We are due to pick this up tomorrow. There was an issue with the lifters which caused damage to the engine and the crankshaft, the engine made a very louder noise so we pulled over . From that point on the vehicle would not start consis... Read more
Incident date: Jan 27, 2022
The contact owns a 2021 Chevrolet Silverado 2500. The contact received notifications of NHTSA Campaign Numbers: 24V060000 (LATCHES/LOCKS/LINKAGES) and 24V797000 (POWER TRAIN); however, the parts to do the recall repair were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was... Read more
Incident date: Jul 30, 2022
At approximately 99,900 miles, my 2020 Ford Fusion began experiencing serious transmission issues, including rough shifting, hesitation, jerking, and difficulty accelerating, especially at low speeds or while merging onto highways. These symptoms created an unsafe driving situation, particularly in traffic and intersections. I took the vehicle to multiple repair shops to have the issue diagnosed.... Read more
Incident date: Mar 4, 2025
Let me start by stating that this incident is just one of many occurrences that has happened to me with this vehicle. I was driving down a straight highway that was pretty heavily congested with traffic of other vehicles, when all of a sudden I felt a loss of power with the vehicle and some error codes came up on the dashboard indicating the engine needed to be serviced, start & stop was unavailab... Read more
Incident date: Jun 12, 2025
We had a auto shop do work and left are breaks lose And they do not tighten bolts both break calibers were lose and according to the lawyer we spoke with they do not have a business licenses Triad Transmission & Auto Repair 244 NC-22, Ramseur, NC 27316 Junior akins and John kearns
Incident date: Jun 15, 2025
First incident. Driver side sliding door lock failed. Sliding door could not be unlocked and opened from inside or outside the vehicle. Had to use other sliding door to exit van. Door had to be dismantled and failed latch replaced. Approximately 7 years old and roughly 52,000 miles. This was around 9/2023. Second incident. Passenger side sliding door lock failed. Sliding door could not be unlocke... Read more
Incident date: Jun 4, 2025
Phone: [XXX] VIN: [XXX] Vehicle : 2017 Acura MDX Dealership: DCH Montclair Acura, Bloomfield NJ 07103 Warranty: Extended Warranty Active Previous Case No: [XXX] Subject : Formal Complaint-Dashboard Errors and Inadequate Warranty Support Dear Acura Client Relations, I am writing to formally file a complaint regarding ongoing dashboard error messages in my 2017 Acura MDX and the poor handlin... Read more
Incident date: Jun 13, 2025
2019 ram 1500 big horn rear back lite leak. Anytime it rains it pours from the frame where it has developed two cracks on either side of the power sliding window. Dealer states it needs replaced after resealing the window and the 3rd brake light. Dealer states Ram will not pay for the replacement even though there is an extended warranty for 8 years or 150k miles on the backlite. I have opened a c... Read more
Incident date: Apr 22, 2025
At 11:15 AM, June 13, 2025 when I turn right at intersection, my steering wheel suddenly became hard (could not turn). My car nearly hit median in my left hand when the steering wheel back to normal. So I could steer my car avoid accident. This is first time I encountered problem like this. Everything is normal right now. No warning or everything popped up on display.
Incident date: Jun 13, 2025
Horn stopped working at at around 30,000 miles. After taking it to the dealership to get fixed it stopped working at 70,000 miles again.
Incident date: Jun 13, 2025
water collects in the racing tail light which leads to electrical issues or some parts or all of the light going out.
Incident date: Jun 13, 2025
I was driving on the road and an electronic parking error light came up, along with emissions error. I pulled over to the side and I could not start the vehicle and the gears won’t shift
Incident date: May 28, 2025
After Fueling on several occasions the vehicle just abruptly stalls out and it's very dangerous I notice that there is recalls on other 2006 Chrysler but mine isn't on there but I am very concerned about this as it could cause me to get in a accident
Incident date: May 28, 2025
The contact owns a 2017 Ford Explorer. The contact stated while driving at an undisclosed speed, the driver's and passenger's side front windshield A-Pillar trim detached and flew off the vehicle. The vehicle was taken to the dealer where it was diagnosed with a detached A-Pillar windshield trim. The contact was informed that the driver's and passenger's side A-Pillar trim needed to be replaced. T... Read more
Incident date: May 28, 2025
5 waning lights on : Adaptive Cruise Control , Lane Departure Warning , Lane Keeping Assistance , front light, and the emergency braking . Service crew at Acura Dealer told me that the front multipurpose camera has internal error. It is very dangerous since all these functions must be fixed before I can drive it on road.
Incident date: Jun 13, 2022
The contact owns a 2019 Honda Odyssey. The contact stated that while driving at an undisclosed speed, the ABS warning light illuminated. In addition, the contact stated that several unknown warning lights were also illuminated. The vehicle was taken to the dealer, where it was diagnosed with a failed camera system. The contact was informed that the camera system needed to be replaced, and the soft... Read more
Incident date: Jun 13, 2022
The contact owns a 2019 Honda Odyssey. The contact stated that while driving at an undisclosed speed, the ABS warning light illuminated. In addition, the contact stated that several unknown warning lights were also illuminated. The vehicle was taken to the dealer, where it was diagnosed with a failed camera system. The contact was informed that the camera system needed to be replaced, and the soft... Read more
Incident date: Jun 12, 2025
On 2025-06-12 at about 3:50 PM EST I triggered a remote start command from my phone via the HondaLink app to cool down the car before leaving work. When I went out to the car it had not started. I assumed the command had simply failed, so I returned home and parked in our attached 2-car garage at around 5:10 PM. At about 6:30 PM I opened the door between the house and the garage and heard an engi... Read more
Incident date: Jun 11, 2025
It has now been a year since i picked up my 2025 X5, and I STILL have not been able to get it repaired. My dealer informed me that there is still no remedy for me car. It has now been a year of me owning the car and driving around with a recall on my brakes. This is ridiculous. Not no mention the fact that when i picked up this car, there was already a recall on them that my dealer did not make me... Read more
Incident date: Jun 10, 2025
The contact owns a 2013 Ford F-150. The contact stated that while driving on the highway at 45 MPH, the transmission unexpectedly downshifted from high gear to a low gear. The contact stated that the “Service Vehicle Soon” warning light illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was advised that the transmission lead frame was faulty a... Read more
Incident date: Jun 10, 2025
On July 31, 2019, I had the brake booster replaced at Midas due to a hissing noise and a loss of brake pressure, costing me $733.39. At that time, I checked for a Ford recall but found none for my VIN. I recently came across Ford Customer Satisfaction Program 13N02: Certain 2010-2014 Model Year Edge and MKX Vehicles Extended Warranty Coverage on Brake Booster. While I never was contacted by Ford a... Read more
Incident date: Jun 10, 2025
I am writing to formally express my concern regarding a recurring issue with the Auto Start/Stop feature in my 2020 Acura MDX. This feature, which is intended to improve fuel efficiency, has instead caused unexpected and unsafe engine shutoffs while the vehicle is in operation. On multiple occasions, the vehicle has failed to restart promptly after the engine shuts off at a stoplight or in traffic... Read more
Incident date: Jun 11, 2025
The underside of my 2011 Toyota Tacoma is experiencing tremendous rust. Dealer said since there was not perforation, nothing to be done. Brackets holding wiring, body panels and now gas tank have rusted and failed. The gas tank strap is a major concern. It is available for inspection. The gas tank is held up now by one unrusted strap and rubber bungee cords I applied. Dealer or independence servi... Read more
Incident date: Jun 9, 2025
The contact owns a 2015 Chevrolet Silverado 3500. The contact stated that while driving 65 MPH, the message "Fuel Filter Needed to be Replaced" followed by the "Engine Power Reduced" were displayed on the instrument panel. The contact then stated that fuel started leaking from the vehicle and the vehicle stalled. The contact was left stranded in the middle of the road; a tow truck was called, and... Read more
Incident date: Jun 9, 2025
The contact owns a 2015 Chevrolet Silverado 3500. The contact stated that while driving 65 MPH, the message "Fuel Filter Needed to be Replaced" followed by the "Engine Power Reduced" were displayed on the instrument panel. The contact then stated that fuel started leaking from the vehicle and the vehicle stalled. The contact was left stranded in the middle of the road; a tow truck was called, and... Read more
Incident date: Jun 9, 2025
This car is equipped with four wheel steering. The actuators that control the real wheels activate when the steering wheel has not turned. This occurs when the car has completed a turn and is moving in a straight line.
Incident date: Jun 6, 2025
I experienced an issue where the gas tank in my 2020 Sonata began to swell and emit loud popping noises while the vehicle was parked. I took it to the dealership, and Hyundai corporate eventually acknowledged the issue and agreed to buy out my loan. However, no official recall has been issued for this model year. This problem has had a major impact on my life. I lost my job due to not having tran... Read more
Incident date: Apr 6, 2025
Consistently shutting off when truck starts. Happens every 5-7 startups and says have advanced traction control serviced at same time.
Incident date: May 20, 2025
The contact owns a 2020 Ford F-150. The contact stated while driving approximately 10 MPH, the vehicle jerked abnormally before downshifting with the accelerator pedal depressed. The contact stated that there was an abnormal sound coming from the transmission while shifting into gear. The contact stated that the messages "Power train Fault”, “AWD Malfunction" and "Schedule Service" were displa... Read more
Incident date: Mar 25, 2025
The contact owns a 2013 Chevrolet Malibu. The contact stated while driving at an undisclosed speed, the temperature gauge started to indicate that the engine was overheating, prompting the contact to discontinue driving the vehicle. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The check engine warning light was illuminated... Read more
Incident date: Mar 25, 2025
The contact owns a 2013 Chevrolet Malibu. The contact stated while driving at an undisclosed speed, the temperature gauge started to indicate that the engine was overheating, prompting the contact to discontinue driving the vehicle. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The check engine warning light was illuminated... Read more
Incident date: Mar 6, 2025
The rear safety camera fails to appear in the dash. Car says unable to connect or display. Sometimes works, mostly does not. Ford dealer wants to charge $800 to fix. As this is a vehicle safety feature, I believe it is a failure similar to the latest recall by Ford
Incident date: May 22, 2024
The contact owns a 2017 Chevrolet Suburban. The contact stated while driving 25 MPH, the check engine warning light flashed, and the traction control warning light illuminated. The contact was able to pull over to the side road and contacted the dealer. The dealer advised the contact to not restart the vehicle. The vehicle was towed to the dealer, where it was diagnosed with lifter valves failure.... Read more
Incident date: May 22, 2024
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was... Read more
Incident date: May 22, 2024
Drove into parking lot and as I was pulling into the parking spot next to the building, the vehicle started to surge forward as if I had my foot on the gas instead of the brake. The sudden surge caused the vehicle to plow into a brick building causing about $10K damage to the vehicle and $5K to the building. This was not the first time this sudden surging occurred. It happened at least 3 times p... Read more
Crash
Incident date: Jun 6, 2025
I had the same transmission torque converter failure shuddering jerking as the class action lawsuit as the 2015-2019 8spd that are covered but 2020 is not..it is a known issue. I had a transmission repair shop replace torque converter and service transmission to repair transmission issue. I did not have any warning or check engine light
Incident date: Jun 2, 2025
I was driving at around 45 MPH when my rear spoiler suddenly detached from my 2022 vehicle. It was only held on by one latch and the wire for the rear camera. This could have caused a serious accident — even a fatal one — if it had come completely off. I looked online and saw that this issue has happened to other owners, and that there is a recall related to this defect. However, when I calle... Read more
Incident date: Jun 6, 2025
While driving at a slower speed between 20-40 mph the car will have a power surge as my mechanic called it. The RPMS constantly bounce while driving. It is hesitant to accelerate and is riding rough at a low speed. This is a risk while speeding up in traffic or merging onto the interstate the car is hesitant and can’t keep up with traffic which could cause a bad wreck. I had my vehicle at m... Read more
Incident date: Feb 14, 2025
Driving down the road and my van cuts off. After leaving about 15 minutes it starts back up. I can go around 500 miles between cut offs. Had to 2 different garages with no solution. Replaced fuel pump, did not help. This is very dangerous especially on major highways.
Incident date: May 25, 2025
The contact owns a 2016 Hyundai Sonata. The contact received notification of NHTSA Campaign Number: 21V749000 ( EXTERIOR LIGHTING, ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. T... Read more
Incident date: Jun 3, 2025
The contact owns a 2018 Ford Fusion. The contact stated that while driving 5 MPH, the contact heard a sound like running water coming from the engine. The contact stated that the check engine warning light was illuminated. An independent mechanic was contacted. The vehicle was taken to the independent mechanic, where it was diagnosed that there was coolant leaking into the engine, and the engine n... Read more
Incident date: Feb 19, 2025
Vehicle Make/Model/Year: 2019 Acura MDX Component Affected: Forward Collision Avoidance / Lane Departure / ADAS (Front Camera System) Summary of Issue: I am filing this complaint regarding a recurring and dangerous issue involving the front windshield-mounted camera on our 2019 Acura MDX. After purchasing this vehicle and driving approximately 5500 miles in Las Vegas, multiple critical safety wa... Read more
Incident date: Feb 19, 2025
The contact owns a 2021 Kia Seltos. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the piston oil rings, resulting in damage to the engine. The contact was informed that the engine needed to be replaced. After investigating the failure, the contact related the failure to NH... Read more
Incident date: Feb 19, 2025
2 years ago Kia had a recall on the catalytic converter that I found out about after my car displayed the engine light and shut down and would not drive. I had to tow it and they told me it was the catalytic converter but it had a recall. I took it to Kia and They said they replaced it but I'm not sure they did it properly, as I drove to Sarasota and the engine light came on I pulled over and let ... Read more
Incident date: Mar 7, 2025
I am filing a complaint regarding repeated and dangerous safety failures with my 2022 Jeep Grand Cherokee Overland 4xe, which I purchased as a brand-new vehicle on February 22, 2025. The most critical issue is that the vehicle has shut off on two separate occasions—once while in motion driving up a hill and once during a suspension height adjustment while stopped. In both cases, the engine power... Read more