Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 17,413 complaints for ACURA
Incident date: Oct 12, 2025
The contact owns 2013 Ford Escape. The contact stated while driving 25 - 30 MPH and depressing the accelerator pedal, the vehicle failed to respond as indented. An independent mechanic was contacted. The vehicle was taken to the dealer and was diagnosed with coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The engine was replaced once; however, th... Read more
Incident date: Oct 8, 2025
Summary: Emergency collision warning system activated unexpectedly at highway speed, causing sudden braking and loss of vehicle control. Details: While traveling approximately 65 mph on [XXX] , the emergency collision warning system in my Kia activated suddenly and without cause. There were no vehicles in front, beside, or near me at the time. The system automatically engaged the brakes, causing ... Read more
Incident date: Aug 1, 2025
SEVERAL TIMES WHILE ON THE HIGHWAY MY 2015 F150 TRUCK AUTOMATICALLY SHIFTS GEARS DOWN CAUSING THE TRUCK TO SEEM IF IT CANT GET GAS. iT GOES INTO THE LOWEST GEAR. THEN ALL OF SUDDEN IT WILL STOP AND GO NORMAL. THIS IS A PROBLEM WITH DRIVING BECAUSE IT IS A SAFETY PROBLEM. THIS CAN CAUSE AN ACCIDENT . DIDNT GET FIXED BECAUSE DEALERSHIP RED MCCOMBS ON I-10 IN SA TEXAS STATED THERE WAS NO PROBLEM
Incident date: Aug 1, 2025
My 2024 Volkswagen Atlas SE began collecting visible moisture inside the rear tail light assembly less than 18 months after purchase. Over time, this led to intermittent lighting failure, sometimes the lights function, sometimes they don’t. This is a safety concern, especially at night or in poor weather. After researching the issue, I found that this is a widely reported problem among VW Atlas... Read more
Incident date: Oct 12, 2025
My Suburban locked itself with the keys inside of it. It is available for inspection. I had a two-month baby in the car on an 80-degree day trapped for over 10 minutes. At that young age they have no temperature regulation. I took the vehicle into a local mechanic, and it was confirmed. It has not been inspected by the police, manufacturer, or insurance as we bought this vehicle outright from a Fa... Read more
Incident date: Oct 12, 2025
Our auto idle randomly will shut the entire van off. Leaving us stranded without being able to go for 15-30 seconds until we can get It restarted. There has been no warnings or codes thrown Early on it has been unable to reproduce for them when at the dealership It has been to dealership numerous times because it’s a scary safety issue with cars usually behind us honking, yelling, and ... Read more
Incident date: Oct 1, 2024
The DCT(Dual Clutch Transmission) has always been an issue since I purchased the vehicle. Anytime I would be going at a slow pace in a drive-thru or traffic on the freeway the car would jolt and shake. I brought my car to a Hyundai dealership in 2021 at 36,000 miles and was told this was normal with the transmissions provided by Hyundai and there was no need to worry. Now, at 72,000 miles I was dr... Read more
Incident date: May 1, 2025
I am trying to file a complaint about no parts for recalls. I have had three recalls on this vehicle and none of them has been rectified due to no parts available. I'm trying to find out why we cannot get parts to fix the transmission bell housing or the brake hoses on these recall notices? I also have a recall for the rear camera. I'm not sure if these recalls are just for my information, or if... Read more
Incident date: Oct 15, 2025
The contact’s husband owns a 2016 Ford Explorer. The owner received notification of NHTSA Campaign Number: 25V347000 (Structure). The contact stated that while driving at an undisclosed speed, her and her husband observed that the driver’s door trim had partially detached. The vehicle was steered to the side of the road, and tape was used to secure the driver’s door trim piece. The vehicle w... Read more
Incident date: Oct 12, 2025
The contact owns a 2016 Ford Explorer. The contact stated that while driving approximately 65 MPH, the passenger’s side A-pillar trim blew off the vehicle. The contact had received notification of NHTSA Campaign Number: 24V031000 (Structure); over a year ago and the parts were not available to repair the recall. The contact also received notification of NHTSA Campaign Number: 25V347000 (Structur... Read more
Incident date: Oct 7, 2025
The contact owns a 2015 Ford F-150. The contact stated that while driving approximately 50 MPH, the transmission unexpectedly downshifted and the vehicle went into LIMP Mode. The vehicle returned to normal operation. The failure had occurred on several occasions. The check engine warning light was illuminated. The vehicle was taken to a certified mechanic, where it was diagnosed that the output sh... Read more
Incident date: Oct 11, 2025
Saturday morning, approx 10:00 am vehicle screen showed it was updated U-Conn (not sure exactly) when update finished vehicle lost power while driving (*Note 4xe Hybrid electric Jeep in hybrid mode). Every light on instrument cluster lit up. I was able to coast to the side of the road and park. The display said to place vehicle in park and hit start. I was able to restart the vehicle. The veh... Read more
Incident date: Oct 11, 2025
the vehicle turns off due to a software patch and not drivable. it turns off at highway speeds
Incident date: Aug 15, 2025
Odometer Fraud. The contact purchased a 2022 Volkswagen Atlas. The contact discovered that there was a mileage discrepancy after the purchase. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 29,000. It was later discovered that the mileage was 56,279.
Incident date: Oct 10, 2025
The air bag (SRS) floor wire harness running directly under the moving front driver and passenger seats are assembled with no shielding or protection. So they are subject to being severed or damaged, and the wires are at risk of corrosion if exposed to moisture or road salt. This is clearly a preventable safety issue. However, Kia and Hyundai are not providing warranty coverage. And replacemen... Read more
Incident date: Oct 1, 2025
We bought our 2022 Grand Design Solitude 346FLS-R in March 2023. We have had numerous safety issues and concerns, and currently don’t feel safe towing it. 1. External locked compartments and entry door open while traveling. Risks: distraction, collision (passing vehicle or objects), quick maneuvering (to side of road), contents ejected onto road/vehicles. Resolution: Shops have tried to fix, ... Read more
Incident date: Oct 1, 2025
We bought our 2022 Grand Design Solitude 346FLS-R in March 2023. We have had numerous safety issues and concerns, and currently don’t feel safe towing it. 1. External locked compartments and entry door open while traveling. Risks: distraction, collision (passing vehicle or objects), quick maneuvering (to side of road), contents ejected onto road/vehicles. Resolution: Shops have tried to fix, ... Read more
Incident date: Oct 1, 2025
The backup camera was intermittently showing no image and now it says "Camera unavailable. Contact your dealer." This impacts the safety of myself and others while backing up the vehicle. I have not taken the vehicle to a dealer yet but it can be reproduced if requested. The intermittent loss of image started last week and slowly led to the camera no longer working at all.
Incident date: Oct 1, 2025
I did the telematics update from 10/10/25 on 10/11/2025 and I lost power and complete control while driving car just shut off told me to put it in park but I couldn’t shift to park check engine came on. I was able to restart the car and it happened two more times before I was able to get to safety and call for a tow. It seems to be a wide spread issue. That could have caused serious accidents.
Incident date: Oct 1, 2025
I did the telematics update from 10/10/25 on 10/11/2025 and I lost power and complete control while driving car just shut off told me to put it in park but I couldn’t shift to park check engine came on. I was able to restart the car and it happened two more times before I was able to get to safety and call for a tow. It seems to be a wide spread issue. That could have caused serious accidents.
Incident date: Oct 10, 2025
The display panel for the speedometer and gas would not work or display anything.
Incident date: Oct 10, 2025
The display panel for the speedometer and gas would not work or display anything.
Incident date: Jun 1, 2025
I was driving my 2021 Jeep wrangler and it started running poorly. I was near the dealership. I called them and told them I was headed to them asap. (I was within 3 mile range). The car died in the middle of an intersection. I could not put the car in neutral to move it out of the way of traffic. I got a tow truck to bring it to the dealership. Where they told me that the coolant tube fasteners fo... Read more
Incident date: Jun 1, 2025
I was driving my 2021 Jeep wrangler and it started running poorly. I was near the dealership. I called them and told them I was headed to them asap. (I was within 3 mile range). The car died in the middle of an intersection. I could not put the car in neutral to move it out of the way of traffic. I got a tow truck to bring it to the dealership. Where they told me that the coolant tube fasteners fo... Read more
Incident date: Jun 1, 2025
I was driving my 2021 Jeep wrangler and it started running poorly. I was near the dealership. I called them and told them I was headed to them asap. (I was within 3 mile range). The car died in the middle of an intersection. I could not put the car in neutral to move it out of the way of traffic. I got a tow truck to bring it to the dealership. Where they told me that the coolant tube fasteners fo... Read more
Incident date: Oct 9, 2025
I own a 2019 Hyundai Kona with around 110,000 miles. The vehicle has been consuming an excessive amount of engine oil, approximately one quart every 1,000 miles. I first noticed the issue around 80,000 miles when oil levels began dropping significantly between oil changes. The problem has worsened over time, and during a long family road trip, I had to add a total of about 8 quarts of oil just to ... Read more
Incident date: Oct 9, 2025
Request for Recall Review – 2021 Chevrolet Blazer Steering Assist and Cooling Fan Issue Hello, I am writing to report a recurring issue with my 2021 Chevrolet Blazer and to request that this concern be reviewed for possible recall or warranty coverage. The vehicle frequently displays an “Action Required: Steering Assist is Reduced. Drive with Care” message while driving. Additionally, af... Read more
Incident date: Sep 23, 2025
Every time I get in the vehicle or turn the vehicle off I get a message "Secure vehicle against rolling contact service specialist". Even if I press the emergency brake it still continues, this appears to be a known problem with the BMW X1 and not sure if it will cause my car to roll away.
Incident date: Sep 25, 2025
the passenger-side frontal airbag inflators, The determination was made that the propellant in these inflators may degrade after long-term exposure to high humidity and temperature cycling, which could cause the inflator to rupture during a deployment.
Incident date: Oct 4, 2025
Exact problem was recalled for same year for 143,000 vehicles but my VIN was not in the recall. I was diving and vehicle made a loud noise and all the sudden stopped accelerating. It was like my car was in neutral. Put my car in park when I stopped and car started rolling backwards like it wasn’t in park. It finally went into park and I shut car off and restarted tried putting in drive again. ... Read more
Incident date: Sep 20, 2025
1 of the 2 water pumps has been repaired twice. On this 2013 Volkswagen Tiguan between the years of 2022-2024. Upon the last repair of water pumps the vehicle just cut off while driving. No overheating indication notice was alarmed or visual indication of smoke / overheating from radiator. The vehicle failed to restart after putting approximate solution /liquid in the radiator/ engine coolant resv... Read more
Incident date: Sep 2, 2025
The passenger-side front bumper and fender liner detached during a 15 mph swerve to avoid a traffic cone on day 3 of ownership. There was a light graze with no significant impact, but approximately 2 miles later, a noise prompted a safe pull-over. The component (bumper assembly and liner clips) failed completely, with clean detachment and a missing OEM clip. The vehicle and component are available... Read more
Incident date: Sep 2, 2025
The contact owns a 2015 Chevrolet Malibu. The contact stated that while driving approximately 45 MPH, the vehicle abruptly stopped in the middle of the road. The contact was able to continue driving. The vehicle was later taken to the local mechanic, who diagnosed that the torque converter was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer wer... Read more
1 injured
Incident date: Sep 2, 2025
The engine is consuming oil at a rapid rate that could be potentially dangerous. This is happening to other people with the same make and model as well.
Incident date: Oct 5, 2025
So my engine failed at 70K. Nissan replaced it with a remanufactured engine the is failing faster than the original engine. Currently at 112K, I have replaced the catalytic converter, muffler, Egr sensor twice, mass airflow sensor and oil changes at 3K just to have the vehicle in the shop for 6-7 months in 2025 alone. Do not buy a 2023 Nissan Rogue with the 1.5L. The reman engine is under a sa... Read more
Incident date: Sep 28, 2025
Backup camera not working and has a blue screen. The camera was replaced. The fuses & wires were inspected and the screen remains blue.
Incident date: Sep 28, 2025
The vehicle keeps braking automatically with nothing in front of me, I see numerous people reporting it so I figured I should aswell, nothing in front or near me when it automatically brakes, it is scary as heck tho!
Incident date: Sep 28, 2025
The vehicle keeps braking automatically with nothing in front of me, I see numerous people reporting it so I figured I should aswell, nothing in front or near me when it automatically brakes, it is scary as heck tho!
Incident date: Sep 10, 2025
I am writing to formally report an ongoing issue and safety concern with my vehicle. Since the day I purchased the car, I have experienced numerous mechanical problems and have spent a significant amount of money on repairs. In August, I had to take my vehicle to a local repair shop three times due to persistent issues. The car was also towed by AAA three separate times for safety reasons. My mai... Read more
Incident date: Oct 4, 2025
UNKNOWN- The check engine light came on and was taken for a diagnostic test and it returned a P052E code. This indicates a fault in the Positive Crankcase Ventilation Regulator Valve performance. This is a known issue with Mercedes Benz as there has been a recall for all the models except the CLA.
Incident date: Oct 3, 2025
On October 3, 2025, I visited the Tesla Service Center to resolve a persistent noise issue. The issue involves rattling and creaking sounds from the steering wheel area, especially when driving over uneven roads or turning. The service appointment did not resolve the problem, and Tesla scheduled the next available appointment for October 30, 2025 — almost a full month later. The noise from th... Read more
Incident date: Aug 1, 2025
On Sept 17, 2025, at approximately 9:00 am while driving my 2022 Honda Pioneer 1000 SxS on US Forest Road 20S03 (Monache Jeep Road) in the Inyo National Forest it suddenly and without warning burst into flames and ignited a 25.7 Acre Brush and Forest Fire that was dubbed the Pass Fire by the U S Forest Service. The vehicle fire was first noticed when the seat next to me caught on fire (there wa... Read more
Fire
Incident date: Aug 1, 2025
The backup camera has progressively been made worse by software updates. It is often nonfunctional, shows a black screen, or excessively flickers, making it hard or impossible to see.
Incident date: Oct 1, 2025
Recently, I have been noticing that my defroster has not been working properly. Only defrosting a portion of the windshield in the front. I have also noticed that my GPS screen will sometimes go completely black while driving. I am also having to reconnect my phone every time I am in the car after it has already been connected for some time throughout my drive. I am not sure completely what’s g... Read more
Incident date: Oct 2, 2025
The contact owns a 2015 Lincoln MKC. The contact received notification of NHTSA Campaign Number: 25V270000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera image was distorted while reversing. The vehicle was taken to the dealer, where the contact was informed that no failure was found. The vehicle was not repaired... Read more
Incident date: Sep 26, 2025
The auto stop/start idle function does not re-engage after stopping the engine. This has happened at least 4 times in the last 3weeks with my vehicle. When stopped in traffic or at a light and stop sign the engine idle engages and stops running the engine, when releasing the brake pedal the engine does not turn on as it should and the car stalls. This requires the operator to engage hazard lights... Read more
Incident date: Nov 1, 2023
The high-pressure fuel pump detached from the cylinder head. The dealership confirmed diagnostic trouble code P228C and reported that one mounting bolt was missing and another bolt was broken off inside the cylinder head, causing the pump to come loose and fail. The damaged parts were replaced at my expense and the components are available for inspection if needed. This failure caused loss of eng... Read more
Incident date: Feb 1, 2024
Transmission fault codes during family highway trip which completely stop all safety features from working.
Incident date: Mar 7, 2021
While driving on the highway, car started to shutter and sputter. Engine light came on, then started flashing putting the car into limp mode and I was almost rear ended by a tractor trailer. I took the car to my local mechanic and he said cylinder 3 misfire. He went to check the plug and coil, coil good but he could not get the plug out. I then called ford and they said they would not let me talk ... Read more
Incident date: Oct 1, 2025
Good Morning, I have new Honda Accord 2020 which always been taken care of regular services and oil changes etc. This morning I tried to start my car going to work but suddenly all brake related warning signs came off. My card still not starting the engine. I researched online and found out many people who have same Honda facing same issues. So I figured it's better to be reported before someone ... Read more