Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 17,413 complaints for ACURA
Incident date: Oct 28, 2025
at speeds around 50-65 mph my truck dropped down to first gear, this shook me and my passenger as you can imagine. It was a none safety recall in 2019 that I have missed as this was around the time I bought this truck. I paid for the repair myself not knowing Campaign 19N01
Incident date: Oct 19, 2025
See attached document for complaint.
Incident date: Oct 28, 2025
When making right turn to get on highway accelerate pedal pressed vehicle wont take of after releasing pedal and pressing again few times thn it takes off. Its been twice already i was gonna get rear ended
Incident date: Oct 28, 2025
Emergency Brake, Traction and ABS warning came on and stayed on in addition to a five-second interval cycling on of a motor sound under the hood. O'Reilly Auto Parts and then Toyota dealership confirmed the same code that indicated brake booster assembly needs replacing (C1391) **This is a "known issue" but not yet a recall. Toyota did extend the part warranty to 10 years or 150,000 miles - my ve... Read more
Incident date: May 15, 2025
Service Trailer Braking System alert intermittent & ongoing for months. Electrical fault? Possible fuse problem? Stranded with kids because car wouldn’t start. Later conducted diagnostics on battery and starter, both normal.
Incident date: May 15, 2025
09/26/2024 Transmission had to be replaced at 47,000 miles. Without warning, the van began lurching forward at a stop light almost causing a collision and then completely stalled having to be towed to the shop. Luckily, I bought a service plan and only had to pay $100, but the parts list was $6,000+. Sliding rear doors have the electric assist option. On several occasions myself and my children h... Read more
Incident date: Sep 1, 2025
My 2023 Toyota Tundra experienced a complete engine failure at approximately 25,000 miles. The vehicle suddenly shut off while driving and had to be towed to the dealer, where technicians determined that the engine had seized due to a spun bearing and a broken connecting rod. Toyota replaced the short block under warranty. While I appreciate that Toyota covered the repair, I believe this failure ... Read more
Incident date: Jul 23, 2025
The contact owns a 2021 Alfa Romeo Stelvio. The contact stated that while driving at various speeds, the vehicle occasionally stalled. The contact stated that the message “ Throttle System Service Required” was displayed. The vehicle was taken to a local dealer, who diagnosed the vehicle and determined that the fuel pump and fuel pump module needed to be replaced. The vehicle was not repaired.... Read more
Incident date: Oct 23, 2025
The contact owns a 2021 Ford F-550 SD. The contact received notification of NHTSA Campaign Number: 24V957000 (FUEL SYSTEM, DIESEL); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Incident date: Oct 26, 2025
What component or system failed or malfunctioned, and is it available for inspection upon request? Sunroof headliner assembly failed. The headliner fabric detached and came off the track without an prior misuse or manual operation, it simply fell loose on its own. The material is now sagging and when trying to use the sunroof the fabric hangs in the line of vision causing a safety hazard. How was... Read more
Incident date: May 15, 2025
My engine has a loud knocking/ticking noise. I have had one mechanic look at it. He has me taking my truck to a dealership this week. He believes the known issue with GMC's 6.2 engine is taking place in the engine in my 2019. From a verbal conversation with the dealership, they believe the same. I was advised to complete this form ASAP.
Incident date: May 15, 2025
This is the third time I have had this issue. I will be driving my truck and will out of nowhere get a warning on the dash that says: “Pre-Collision Assist not available” then after that happens I will not be able to set the cruise control. This can only be fixed by a trip to the dealer ship and usual takes 10-15 days to get fixed. It will work as normal for a few thousand miles than come back... Read more
Incident date: May 15, 2025
This is the third time I have had this issue. I will be driving my truck and will out of nowhere get a warning on the dash that says: “Pre-Collision Assist not available” then after that happens I will not be able to set the cruise control. This can only be fixed by a trip to the dealer ship and usual takes 10-15 days to get fixed. It will work as normal for a few thousand miles than come back... Read more
Incident date: Oct 23, 2025
Transmission is making a loud whine when accelerating. Dealer says the transmission cannot be repaired and must be replaced
Incident date: Sep 1, 2024
When I was driving and stopped at a red light, my Jeep automatically shut off. It had the steering wheel warning and air bag warning pop up. I had a message that told me to put my vehicle in Park when I tried to start it back up. I placed it in park and started up the Jeep again. It came back on, but the warning lights remained on. Once I made it home, I safely turned my vehicle off and then resta... Read more
Incident date: Aug 31, 2025
I am submitting this report regarding an ongoing issue with my Kia vehicle related to the recall for code P1326 (Knock Sensor Detection System / Engine Bearing Wear). The first time this issue occurred, Kia documented the problem and kept my vehicle overnight to perform what they referred to as an “engine soak.” I was informed that this procedure might resolve the engine performance and oil co... Read more
Incident date: Aug 31, 2025
Engine seized due to failure of the connecting rod bearing. Same issue that is occurring in the recall but our VIN does not fall into the vin codes. Engine needed a complete rebuild. During engine failure, I was in the middle of truck and vehicle would not move even in neutral.
Incident date: Aug 31, 2025
The fuel injectors failed on my Hyundai Sonata in two instances. Once on 5/23/24 and once on 9/7/25. During the first instance, I was driving on a local road when the accelerator stopped working and the engine started sputtering. We were fortunately able to stop at a nearby parking lot before the engine completely stopped working. During the second instance, I was also driving through a local road... Read more
Incident date: Oct 15, 2025
The contact owns a 2017 Lincoln MKC. The contact stated that while reversing, the rearview camera was inoperable. The contact stated that the failure was intermittent. In addition, there was an error message displayed, indicating that the rear-view camera was inoperable. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact received notification of NHTSA C... Read more
Incident date: Oct 15, 2025
The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure). However, the parts to do the recall repairs were not yet available. The contact stated that while driving at 60 MPH, the passenger's side A-pillar trim detached from the vehicle. The local dealer was not contacted. The contact stated that on a separa... Read more
Incident date: Oct 23, 2025
Yes, the vehicle is inspection. If you're going around a curve at 55 miles an hour all of a sudden the electric power steering will come back on and jerk. Probably not explaining it well but extremely dangerous in my opinion and others. It is intermittent. The dealers say there is no recall, but the Internet says there is so I don't know who to believe. It has not been inspected. No there were no ... Read more
Incident date: Oct 21, 2025
While driving on public roads, all dash warning lights illuminated simultaneously. The instrument cluster displayed “EyeSight OFF.” At the same time, the electronic parking brake engaged / the vehicle would not accelerate and required me to stop and shift to Park. The only way to restore drivability was to turn the vehicle off and restart. This has occurred intermittently, including in traffic... Read more
Incident date: Oct 19, 2025
I am reporting a recurring “Shift to Park” malfunction with my 2022 Chevrolet Trailblazer. When I shift the vehicle into Park and attempt to turn it off, the dashboard displays a “Shift to Park” message, and the vehicle remains in Accessory Mode rather than shutting down completely. The vehicle continues drawing electrical power and the battery drains overnight. This condition poses sever... Read more
Incident date: Oct 20, 2025
The pinion nut loosen up causing the pinion to lock down into the ring gear and locked the rear axle housing, ejecting the drive shaft.
Incident date: Oct 7, 2025
I have had 2 incidents of engine ceasure in my 2013 Kia Optima SX w/ Limited package. Once it ceased on the freeway causing me to have a minor collision with the offramp guide rail and just recenting on 10/18/2025 it happened again on the 405 with loud knocking sounds engine light flashing and no real engine power after ceasing. My engine was previously repaired under warranty with case number X... Read more
Incident date: Oct 21, 2025
The car seat anchor system is very poorly designed and extremely difficult to use. I just spent an hour trying to ensure the seats for our grandchildren are installed correctly. The upper anchors are poorly placed, difficult to access and do not inspire confidence the seats will be secure in the event of an accident. This is after I had to take the truck in for a warranty claim because the lowe... Read more
Incident date: Oct 21, 2025
In July 2025 recall #25V467 was issued on my vehicle. The safety risk of this recall is that at any point fuel can accumulate near the engine or exhaust components and ignite resulting in an under-hood fire “increasing the risk of injury”. It has been over 3 months now and no remedy yet. Since that recall came out, I am scared for my safety and the safety of my children and anyone else who rid... Read more
Incident date: Oct 16, 2025
The first time I was stopped at a red light and the car started acting like it was missing and then it shut off this was during rain the message on the dash said engine stopped steering power low. The next time this happened I was parking it a parking lot and the engine did the same it rpm started going up and down like it was missing then it shut off and showed the message engine stopped steering... Read more
Incident date: Oct 21, 2020
I bought this car from someone in April of 2024 and the person who i bought it from said everything was perfectly fine, they brought it to the Hyundai dealership and according to the mechanic there the engine was fine….i have taken care of the engine since i bought the car, kept up with oil changes and everything….until a few days ago when the whole thing ceased up on me while driving down the... Read more
Incident date: Oct 21, 2025
The contact owns a 2013 GMC Terrain. The contact stated that while coming to a complete stop or shifting into reverse, the vehicle lost automotive power. The check engine warning light was illuminated. In addition, the contact stated that the vehicle was shifted into park(P) to regain motive power. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was ... Read more
Incident date: Oct 17, 2025
Many 2025 Hyundai Tucson owners have reported significant issues with the driver attention warning feature, particularly when using cruise control and wearing sunglasses, leading to safety concerns and frustration. Common Complaints Constant Alerts: Many drivers have experienced the driver attention warning activating unnecessarily, especially while using cruise control. Users report that the syst... Read more
Incident date: Oct 1, 2025
The contact owns a 2018 Alfa Romeo Stelvio. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. In addition, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The vehicle was taken to an Auto Zone, where it was diagnosed, and DTC: P008A (Low-pressure fuel system pressure is too low) was retrieved. The ... Read more
Incident date: Oct 1, 2025
On 10/15/2025, I left work and started my 2022 Jeep Gladiator. The Instrument Control Panel was blank. I researched to see if it was something I could do. I checked the F15 and F41 fuses and all connections to the battery. During my research, I noticed there was a recall for this exact problem. I input my VIN to find out that my Gladiator was not involved. The EXACT same problem as the recall. Wh... Read more
Incident date: Oct 1, 2022
My turbo had a nut come loose twice, once after having the turbo completely replaced. This has lead to a head gasket failure.
Incident date: Oct 18, 2025
I am the original owner of this vehicle and have used this vehicle as my primary vehicle that has been well maintained in excellent mechanical condition with no accidents. The issue is the continuous flexing of the wire harness routed from the truck to body opening which continues to wiring shorts and breakage resulting in failure of the rear back up lamps, rear taillamp lighting and back up ca... Read more
Incident date: Oct 18, 2025
I am the original owner of this vehicle and have used this vehicle as my primary vehicle that has been well maintained in excellent mechanical condition with no accidents. The issue is the continuous flexing of the wire harness routed from the truck to body opening which continues to wiring shorts and breakage resulting in failure of the rear back up lamps, rear taillamp lighting and back up ca... Read more
Incident date: Oct 18, 2025
On Wednesday, September 3, 2025, while driving in regular city traffic, the vehicle suddenly lost propulsion without any warning or dashboard alerts. There were no warning lights, messages, or abnormal sounds before the failure occurred. The vehicle instantly shut down while in motion, causing a total loss of acceleration power and leaving me stranded in the middle of traffic. This occurred the ... Read more
Incident date: Mar 3, 2025
100k miles on our Honda when there showed Misfire in cylinder 3 kept coming up. Changed the coils and spark plugs. The car lost power on the freeway almost resulting in a collision. Had the car towed to Honda dealership where they quoted us 4800$ for a head gasket. Honda knows what they’ve done. I will never in my life buy another Honda.
Incident date: Oct 18, 2025
On Wednesday October 15th, 2025 something occurred either via an update or on the back-end of VW's connected services platforms that started causing infotainment system crashes on various VW-brand vehicles across the United States. At this time, 3 days later, the infotainment system will boot up, freeze, reboot again, freeze again, do this 2-3 more times before fully crashing and not turning back ... Read more
Incident date: Oct 18, 2025
On October 16, 2025 my car lost ability to accelerate while driving on highway. Just as the car was losing motive power the engine light came on. Car was then towed to a mechanic. After looking at the car the mechanic reported that the engine had seized and I would need a new engine. The mechanic was able to get the engine moving. The week before I had put oil in the car as I noticed it was ... Read more
Incident date: Oct 3, 2025
My vehicles CVT transmission went out after only 77k miles. Im reading online that this is a common problem and the costs to repair are 10k plus.
Incident date: Mar 1, 2025
Front passenger door doesn’t always open when using the inside door handle. When you pull the door handle the door partially unlatches not allowing the door to open. You must then release the door handle and then repull the handle for the door totally unlatch and open. I was told by the dealership that these electric door latch’s are poorly designed. Cars been in the dealership 6 times for ... Read more
Incident date: Aug 29, 2025
Please see attached document.
Incident date: Jun 3, 2025
Over the air software update causing the infotainment system to fail and shut down causing all the safety systems to not work. The infotainment system in this car also contains the climate control, am/fm radio, hands free communication, and all charging devices which will not work either. VW has no solution, resetting the system does nothing ( hard or soft).
Incident date: Aug 20, 2025
I believe this to be a counterfeit seat being sold at owleys.com
Incident date: Oct 17, 2025
The engine went from fine to down fast within 5-10miles. No engine light till failure Was driving 65 mph started missing a little then let go complete steam cloud behind car loss all power. cars behind me said they couldn’t see the road in front of them. was in the fast lane when engine failed Was told that the head gasket/head had failed this was the 2nd time this has happened and the car ha... Read more
Incident date: Mar 3, 2025
The transmission started jerking and downshifting and and like the brakes was coming on and stoping you and I was pulling out onto the road and it wouldn’t go and I was setting in the middle of the road with oncoming traffic and scared for my life, luckily I didn’t have anyone with me and it moved a little and I was finally able to get it out of the road. This is the problem everyone is having... Read more
Incident date: Mar 3, 2025
The vehicle on board information screen will either fail to connect to phone for gps service, or will disconnect mid drive causing the gps service to stop. When the phone fail to connect with the screen it forces me to use the map on my phone causing me to look away from the road and at times have to hope my phone in my hand or risk missing my stop/exit.
Incident date: Oct 12, 2025
The contact owns 2013 Ford Escape. The contact stated while driving 25 - 30 MPH and depressing the accelerator pedal, the vehicle failed to respond as indented. An independent mechanic was contacted. The vehicle was taken to the dealer and was diagnosed with coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The engine was replaced once; however, th... Read more
Incident date: Oct 12, 2025
The battery has been dying since the last update which causes my rear camera to just go black screen when I am reversing my battery shouldn't be dying after a year and my camera should still work