Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 17,413 complaints for ACURA
Incident date: Dec 2, 2025
The contact owns a 2018 Honda Accord. The contact stated that while driving at various speeds and depressing the accelerator pedal, the vehicle failed to respond as intended. The contact stated that the engine was revving, and the tachometer was showing an elevated RPM level before the vehicle slowly responded. The contact stated that there were several unknown warning lights illuminated on the in... Read more
Incident date: Dec 2, 2025
The contact owns a 2023 Kia Sportage. The contact stated that while driving approximately 70 MPH, the vehicle unexpectedly decelerated and failed to properly accelerate before the vehicle stalled. The vehicle was later towed to the local dealer, who determined that the fuel injector was faulty and needed to be replaced. The vehicle was repaired. Additionally, while at the dealer, the vehicle was r... Read more
Incident date: Nov 3, 2025
THIS IS A RECALL REMEDY FAILURE REPORT UNDER 49 U.S.C. §30120. My 2020 Chevrolet Silverado 1500 (VIN: [XXX] ) received Recall 24V797000 on June 9, 2025. The ECM update is intended to detect incipient clutch-pressure or gear-ratio deviations—early signs of a developing slip—and automatically force limp mode to prevent rear-wheel lockup. On August 23, 2025, after the recall was performed, the... Read more
Incident date: Dec 1, 2025
While using Full Self Driving (FSD) for autoparking, the car backed into and sideswiped a pole
Crash
Incident date: Dec 2, 2025
Regen braking sporadically not working when going down mountain or steep roads. Sometimes they work and sometimes they won’t. This is after extensive driving on warm days while battery is between 70-80%. Support could not help me and they don’t have any technicians available. I’ve sent them videos and time stamps and they are ignoring the issue and unable to help due to lack of knowledgab... Read more
Incident date: Dec 2, 2025
I had just replaced the transmission (R1080; 6 cyl 3.5L Turbo) on September 3, 2025 due to P0734-00 (Gear 4 incorrect Ratio and P07F7-00 (Gear 10 incorrect Ratio). The transmission matter can be referenced on NHTSA ID # XXX. On September 30, 2025, while driving down the parking deck ramp (at 3-5mph) my check engine light came on with code P0022 (camshaft timing); resulting in replacement of the ... Read more
Incident date: Dec 2, 2025
The rear window shattered when bringing it in from the colder weather to a garage. There was no impact, nor was the rear door used. The car was brough to the garage from being outside at 9 pm on 12/1. When we got in the car on 12/2 at 11:30 am, the rear window was shattered. There is no evidence of forced entry, just shattered glass on the inside. The repair is going to cost $627 The car ren... Read more
Incident date: Oct 15, 2025
Engine is failing, oil leaking in the engine that messed up my catalytic converter and O2 sensors now it’s just sluggish , doesn’t accelerate properly, doesn’t idle nearly .
Incident date: Nov 28, 2025
I would need to change many more of the points on the top, see report.
Incident date: Nov 28, 2025
I would need to change many more of the points on the top, see report.
Incident date: Nov 28, 2025
I would need to change many more of the points on the top, see report.
Incident date: Nov 28, 2025
I own a 2024 Ford Expedition XLT. The vehicle repeatedly loses multiple federally mandated safety systems including Blind Spot Monitoring, Cross-Traffic Alert, Automatic Emergency Braking, Forward Collision Warning, and camera systems. Alerts include: ‘Cross-Traffic System Fault,’ ‘Blind Spot System Fault,’ ‘Pre-Collision Assist Not Available,’ ‘Front Camera Fault,’ and ‘Check Pa... Read more
Incident date: Oct 12, 2025
Failed Part Information Front Camera - Honda (36160-THR-A11) Faulty camera inaccurately reads the surrounding objects, causing the car to hesitate and lurch when accelerating. It is not safe. Yes, the problem has been confirmed by a service center and the dealer Yes, the component has been inspected by the dealer and a service center No warnings prior to failure. The warning lamps and messages... Read more
Incident date: Dec 1, 2025
I was driving my vehicle, the roads were snowy so was traveling slowly. I attempted to slow down a little more, when I pushed on the brake there was absolutely no response, usually you can feel and even hear the brakes (abs) functioning, there was nothing. I also tried to steer, again, no response, the vehicle continued straight, we went into a ditch and rolled on our side. I tried to put down ... Read more
Crash
2 injured
Incident date: Dec 14, 2024
I have several issues. 1. An independent auto shop noticed all 4 of my shocks were leaking when they did an oils change and tire rotation recently. I have had my other oil changes and rotations at the dealership prior to this and they never mentioned it. I’ve tried calling my dealership svc dept. about it 4 times now with no call backs. 2. The new tires that came with my jeep from the fact... Read more
Incident date: Nov 28, 2025
The contact owns a 2018 Ford F-150. The contact stated that the front driver’s and passenger’s side doors fail to latch securely while attempting to close the doors during freezing or cold weather. The contact was forced to warm up the vehicle for approximately 15-20 minutes before the doors would latch properly while closing the doors. The dealer was notified of the failure and the contact wa... Read more
Incident date: Nov 26, 2025
This car has had the recall for quite sometime and the dealership refuses to help because there hasn’t been a fix yet with this recall. It has powered off or simply stop working in the middle of the road multiple times. Today on the most dangerous highway in Colorado Springs in the snow it turn off and all the messages relating to the recall turned on. It was the scariest moment of my life
Incident date: Nov 26, 2025
Spark plugs have been replaced twice- fuel injectors cleaned and now I have another misfire in cylinder 3 and have to replace all four fuel injectors.
Incident date: Nov 26, 2025
While backing out of a parking stall, the bolts securing the front right lower control arm fell off. One of the bolts rolled under the car and the other bolt was still in the control arm. This vehicle has never been off road, or in an accident. It was towed to the dealership for repairs. It terrifies me to consider what would have happened to me or my family had the bolts fallen off driving at f... Read more
Incident date: Nov 21, 2025
My car does not have a front trunk emergency release button
Incident date: Nov 21, 2025
At stop light vehicle began to sputter, run rough, and make noise. I was less than a mile from my home, no check engine light on. I turned the vehicle off, used a scanner to have codes P0106 and P0506 show. I had vehicle towed to Complete Car Care. Misfire on multiple cylinders, 3 push rods bent, one valve spring broken. The right Cylinder head assembly had to be removed and replaced with 8 new pu... Read more
Incident date: Nov 21, 2025
At stop light vehicle began to sputter, run rough, and make noise. I was less than a mile from my home, no check engine light on. I turned the vehicle off, used a scanner to have codes P0106 and P0506 show. I had vehicle towed to Complete Car Care. Misfire on multiple cylinders, 3 push rods bent, one valve spring broken. The right Cylinder head assembly had to be removed and replaced with 8 new pu... Read more
Incident date: Jul 1, 2022
The high-voltage battery on my 2022 Nissan Leaf is subject to Recall 25V655. The recall notice states that the battery cells can develop excessive lithium deposits, which increases electrical resistance and can cause rapid battery heating during Level 3 fast charging. Nissan instructs owners not to use Level 3 charging at all until a “remedy” is available. The issue is that the remedy describ... Read more
Incident date: Apr 19, 2024
While traveling 40 mph, car flashes a warning, "Check Hybrid System", and then the car shuts off. No power steering and brakes are difficult. The warning is only 3-5 seconds before everything shuts down. This is definitely a hazard to myself and others. If in traffic at higher speeds, there would certainly be an accident with devastating results.
Incident date: Nov 25, 2025
White Pearl Paint of my 2014 Odyssey is peeling on the roof, almost all of the paint has peeled off on the top front part of the roof and this seems to be a common problem with this paint color and year of odyssey
Incident date: Nov 25, 2025
Ford has an issue where the coolant leaks into the cylinder blocks ruining the engine. Also, cause for low coolant which could catch the engine on fire.
Incident date: Nov 25, 2025
Ford has an issue where the coolant leaks into the cylinder blocks ruining the engine. Also, cause for low coolant which could catch the engine on fire.
Incident date: Nov 28, 2025
Electric Drive System Inoperable, sustained an immediate failure upon engaging in Drive mode. Dashboard lit up with warning lights and messages. Luckily was just pulling out onto road when vehicle completely died. Tow service unable to start vehicle with jumper module. After being towed to dealer, was diagnosed with failed ICCU. The original ICCU was replaced previously in January 2025. Luck... Read more
Incident date: Nov 26, 2025
All my dash lights turn off u can drive it but all my dash light is off the abs light its on
Incident date: Nov 26, 2025
Fords around the 2017 year have an issue with their backup cameras not working which is the issue mine is having. When putting truck in reverse backup camera is fully fuzzy with green lines or just goes fully back. It still beeps and can detect something close, but the actual camera doesn't work anymore.
Incident date: Nov 26, 2025
Fords around the 2017 year have an issue with their backup cameras not working which is the issue mine is having. When putting truck in reverse backup camera is fully fuzzy with green lines or just goes fully back. It still beeps and can detect something close, but the actual camera doesn't work anymore.
Incident date: Oct 13, 2025
My rear driveline separated from the rear differential causing the rear differential to seize up. It is available for inspection. This occurred while driving down a highway at 45 MPH, there was some humming noise then it shook for a second and then load pop sound and send me fish tailing down the highway and then sliding sideways being stuck blocking the lane of traffic. I just contacted the deale... Read more
Incident date: Aug 11, 2025
The 8-speed transmission has been a problem from day 1 of owning this truck. It has a bad vibration, slips into gear and hard shifts. I have maintained this truck to the fullest and have done all service to the fluids as requested by the manufacturer. I have never pulled a trailer, and I want The NTHSA to make all Chevrolet products that have this 8-speed transmission recalled. GM should make th... Read more
Incident date: Aug 11, 2025
The contact owns a 2020 Ford F-250 SD. The contact received notifications of NHTSA Campaign Numbers: 24V957000 (Fuel System, Diesel) and 25V626000 (Steering); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of ... Read more
Incident date: Dec 17, 2024
We have a hesitation when hitting the gas with our Subaru Impreza. I took it to a mechanic who said there isn't officially an issue with the car, but it is consistent with a CRT transmition issue on other Subarus. The only way we are able to fix it is to take it to a Subaru dealership who insist there isn't an issue. I am not sure what to do but it seems like there is a consistent issue with the c... Read more
Incident date: Dec 7, 2024
The truck will hesitate for a brief second while trying to accelerate from both stop and in drive where it'll jolt you forward. This will also happen when shifting into driving and it jolts you forward. This is a huge safety risk because my truck can stall when i need the truck to go. I have brought it up to the dealership which told me multiple times as "normal". No lights has popped up but I kno... Read more
Incident date: Dec 7, 2024
The contact owns a 2020 Cadillac XT4. The contact stated that upon starting the vehicle, the check engine warning light illuminated. The vehicle was taken to Auto Zone, where it was diagnosed and determined that the EVAP pump (Evaporative Emissions System) was leaking. The vehicle was not taken to the dealer or to an independent mechanic. The vehicle was not repaired. Additionally, the contact not... Read more
Incident date: Dec 7, 2024
The truck will hesitate for a brief second while trying to accelerate from both stop and in drive where it'll jolt you forward. This will also happen when shifting into driving and it jolts you forward. This is a huge safety risk because my truck can stall when i need the truck to go. I have brought it up to the dealership which told me multiple times as "normal". No lights has popped up but I kno... Read more
Incident date: Nov 24, 2025
The 2022 Ford Escape has an optional "Panoramic Vista View" sunroof with shade. This is a very large/long shade. A bar breaks in the sunroof mechanism that falls down onto the shade. This part could intrude into the cabin. The results are sagging and "bunching up" as the sunroof shade unfurls down onto rear passengers, including infants, children.
Incident date: Nov 23, 2025
My name is [XXX] , and I am formally reporting an unacceptable and irresponsible delay regarding my Ford Mustang Mach-E (VIN: [XXX] ), serviced at Group 1 Ford of Southwest Houston (formerly Sterling McCall Ford). My vehicle is only 1.5 years old, yet the clear-coat paint has already deteriorated, and the vehicle is also subject to an official Ford recall. I reported both issues to the dealer mor... Read more
Incident date: Nov 11, 2025
Air bags did not deploy in bad car accident. Safety issue.
Crash
1 injured
1 deaths
Incident date: Oct 15, 2025
Because of this water intrusion, the following safety systems have malfunctioned or failed: • ABS and DSC (stability control) warnings • Chassis stabilization warning • Frontal collision and pedestrian warning malfunction • Airbag system warning • Loss of audible warning tones • MOST bus communication failure • Electrical modules intermittently shutting down or throwing codes These... Read more
Incident date: Oct 15, 2025
Because of this water intrusion, the following safety systems have malfunctioned or failed: • ABS and DSC (stability control) warnings • Chassis stabilization warning • Frontal collision and pedestrian warning malfunction • Airbag system warning • Loss of audible warning tones • MOST bus communication failure • Electrical modules intermittently shutting down or throwing codes These... Read more
Incident date: Jan 1, 2020
When using Apple Car Play and Sirius radio through Apple Car Play, the radio station controls on the steering wheel do not function properly and actually function differently than when using the native Nautilus radio. When using Apple Car Play, in order to change radio stations, you must use the display screen to change stations. This forces the driver, if driving alone, to take their eyes off... Read more
Incident date: Jan 1, 2020
Numerous complaints and visits to the Honda dealer and phone calls to American Honda, About the stereo system in my 2017 Honda Accord, while driving the radios abruptly cuts off and starts making extremely loud static noise, even after turning the system off the static persists with no way to shut it off without having to turning the car off or pulling over to remove the fuse that powers the syste... Read more
Incident date: Jan 1, 2020
I was stopped at a light and my dash light started beeping and flashing at random and the truck just shut off. My parking break got randomly engaged and the truck went back to P mode even though it was in drive prior. I turned the truck back on and the break wouldn’t release and I couldn’t turn the knob to drive. Had to turn it off again and after about 2 minute it left me drive again. Secon... Read more
Incident date: Oct 9, 2025
I bought my car with 50,000 miles. I didn’t even have 55,000 and my car started have electrical issues with the speedometer, my dashboard started glitching with all the lights including an A with exclamation mark. I took it to the Dodge dealership in Huntsville and said they couldn’t do anything about it since the recall seemed to be repair but they couldn’t clear the code. My truck has had ... Read more
Crash
Incident date: Nov 21, 2025
Service airbag system My car doesn’t start
Incident date: Nov 15, 2025
Unknown Sometimes when i stop the vehicle the engine shuts off and wont come back on until i put the car in park and turn the ignition off. Not safe at all when your in heavy traffic
Incident date: Nov 15, 2025
While driving my 2015 Kia Optima (VIN: [XXX] ) at highway speed, the engine suddenly shut off without any warning lights, alerts, noises, or check-engine indicators. This created a dangerous situation for me and surrounding drivers. The vehicle had passed state inspection only 3 months earlier with no issues. The sudden shutdown is consistent with the known Theta II engine defect investigated by N... Read more