Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 17,413 complaints for ACURA
Incident date: Nov 25, 2025
My husband test drove a 2015 Audi A7 Prestige at National City Auto Center, 1800 National City Blvd, National City, CA 91950. The brakes are unsafe: the pedal goes all of the way to the floor and the car does not stop immediately when pushed. Front brakes are new, rear brakes are extremely worn, and brake fluid is extremely full. The dealership provided an inspection check list from an undisclose... Read more
Incident date: Nov 24, 2025
Please see attachment
Incident date: Dec 12, 2025
On December 16, 2025 at approximately 0830 hrs. EST my wife attempted to start the above vehicle. There was an "odd" odor in the garage by the vehicle at the time. She was unable to start the vehicle, there were not functional lights and no other accessories were functional. I perfomed a test on the battery later in the afternoon using a battery testing probe, it indicated the battery was non-func... Read more
Fire
Incident date: Aug 1, 2025
As with other Chevy bolts, the rack and pinion steering completely broke no longer able to steer vehicle.
Incident date: Aug 1, 2025
While driving on the highway, my 2018 Hyundai Sonata experienced sudden loss of engine power and became undrivable. The failure occurred without warning at approximately 86,500 miles. At the time of the incident, there were two children in the vehicle, and the breakdown occurred at night in cold temperatures (approximately 20°F). An authorized Hyundai dealership later diagnosed zero compression ... Read more
Incident date: Aug 1, 2025
While driving on the highway, my 2018 Hyundai Sonata experienced sudden loss of engine power and became undrivable. The failure occurred without warning at approximately 86,500 miles. At the time of the incident, there were two children in the vehicle, and the breakdown occurred at night in cold temperatures (approximately 20°F). An authorized Hyundai dealership later diagnosed zero compression ... Read more
Incident date: Dec 15, 2025
The collision mitigation braking system consistently detects objects in the road and forcibly brakes when the road ahead of me is completely empty. This has happened 4 or 5 times just in the last year. The first time it happened I was driving on a completely empty road when the CMBS activated and kept slamming on the brakes until I pulled over and restarted the entire car. I don't always have to r... Read more
Incident date: Oct 1, 2025
My 2019 Jeep Cherokee service light for 4wd came on. After having the car into a Jeep dealership for diagnostic/service I was told it was the PTU and no replace/fix is available. There is a recall for this year, make, model for this exact problem ( PTU ) however , my VIN# is not included under this recall. They need to widen the recall to ALL affected by this problem. clearly , my car has a PTU is... Read more
Incident date: Dec 2, 2025
Extremely loud electrical POP followed by loud static
Incident date: Dec 8, 2025
I am submitting a formal written complaint to supplement my existing NHTSA Safety Report ID 11702339 regarding a serious fuel system defect on my 2013 Kia Sorento. My car began experiencing sluggish starting, sputtering during acceleration, stalling at stop signs and traffic lights, and a strong fuel odor. A check engine light subsequently illuminated, and due to safety concerns, the vehicle was t... Read more
Incident date: Dec 2, 2025
In December, out of the blue suddenly had rotating list of warning on dash panel (Lane Keeping Assist problem, Collision mitigation system, departure mitigation system problem, auto high-beam problem, Adaptive cruise control problem) plus Brake Warning system light is on constantly and brake hold not working. At first this was intermittent but now on constantly when starting and driving car. Only ... Read more
Incident date: Dec 2, 2025
In December, out of the blue suddenly had rotating list of warning on dash panel (Lane Keeping Assist problem, Collision mitigation system, departure mitigation system problem, auto high-beam problem, Adaptive cruise control problem) plus Brake Warning system light is on constantly and brake hold not working. At first this was intermittent but now on constantly when starting and driving car. Only ... Read more
Incident date: Dec 7, 2025
Forward collision, Adaptive cruise control and all enhanced safety features related to the camera and front of vehicle sensor stopped working. Vehicle warning lights and messages do light up for every start. Only option has been to have a $2,500 repair bill for a 6 year old vehicle to install a new camera system by the dealer. This a well known manufacturer issue among owners. Infotainment system ... Read more
Incident date: Dec 20, 2023
I was driving down a hill and hit my brakes and the pushed back against me and then went right to the floor with minimal braking. I got an error message on my dash that said “brake system failure- do not exceed 62 mph” Luckily it was early in the morning and nobody was in front of me. All of the lights were green and between the engine braking and the little brake power that I had I made it u... Read more
Incident date: Oct 1, 2025
I am reporting a safety-related defect involving the electric power steering system on my 2017 Ford Explorer. The vehicle displays a “Steering System Fault” warning, and when this occurs the power steering assist is reduced or disabled, creating a safety risk during low-speed driving, turning, and parking. When the ignition is on with the engine off, multiple communication fault codes appear,... Read more
Incident date: Oct 1, 2025
Service High Voltage System alarm + Service Vehicle Soon alarm warning. This with no heat while driving at 10,836 miles. Took in to dealer for service and reportedly a known problem with the freon system and end cap. My thought is this should be a recall fix by Honda/GM because there are many many complaints of it amongst 2024 Prologue Owners.
Incident date: Oct 1, 2025
I experienced excessive rear tire wear on both rear tires inner side The tire ended up blowing out on the rear passenger tire
Incident date: Dec 13, 2025
If the jeep is not sagged to park in a garage, how can it be safe to drive on the road? The recalls are not being taken care of soon enough!
Incident date: Dec 3, 2025
In June 2025 and again in December 2025, when my truck stopped at a Red Traffic Light and I applied my brakes to stop the vehicle, my two rear wheels/tires started to spin rapidly non-stop for 60 seconds or the duration of the traffic light, causing a great deal of smoke and noise. My truck acted like a "Drag Racing" machine on a short track revving its engine and spinning its tires for a very sho... Read more
Incident date: Oct 31, 2025
I am writing to inform you of some recurring issues with my vehicle. The car has been displaying several (5) alerts, including those related to the parking brake system, drive-start control system, check engine light, vehicle stability control system, and secondary collision brake system. I took the car to a dealer for repairs, and they assured me that the issues were resolved. However, the follow... Read more
Incident date: Oct 31, 2025
I am writing to inform you of some recurring issues with my vehicle. The car has been displaying several (5) alerts, including those related to the parking brake system, drive-start control system, check engine light, vehicle stability control system, and secondary collision brake system. I took the car to a dealer for repairs, and they assured me that the issues were resolved. However, the follow... Read more
Incident date: Dec 2, 2025
I was told I can’t charge the vehicle and not to park in my driveway or garage or near trees as it might catch fire or also suddenly turn off while driving
Incident date: May 15, 2015
The car has a "Shift to Park" error message. We noticed a recall for other 2018 Traverse vehicles and wonder why ours is not covered. Car will not shut down completely. Battery is drained. Dealer is requesting $767.43 to repair when other GMC/Chevy vehicles are identified in a recall.
Incident date: Nov 12, 2022
The vehicle stalls while driving without any notice. This van has a start/stop function and it malfunctions. There are two separate batteries that control this function and both of them have been replaced. The entire steering rack and steering column have had to be replaced. The front suspension has also had to be replaced because the tires wear out very quickly. The alternator, radiator, and moto... Read more
Incident date: Nov 1, 2025
The contact owns a 2023 Hyundai Elantra. The contact stated that while operating the vehicle, the air bag warning light intermittently flashed on and off. The vehicle was taken to the local dealer, who replaced the clock spring on two separate occasions, but the failure reoccurred. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 44,000.
Incident date: Nov 28, 2025
Skyroof suddenly stopped working and will not close. No dealers will fix as thry say parts aren't longer available..my car is now worthless and is a safety issue while driving with the roof partially opened.
Incident date: Nov 28, 2025
Rear shocks unstable. When on rough roads or small imperfections in the road it’s hard to control vehicle and items/people get abruptly jostled. The dealership has been notified but says it’s not a recall and will look at it but can only take pictures and send it off to main office. No warning of this failure.
Incident date: Nov 28, 2025
The contact owns a 2023 Ford F-150. The contact received notification of NHTSA Campaign Number: 25V512000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted, and it was stated that parts were available; however, the day of the appointment, parts w... Read more
Incident date: Dec 7, 2025
We are noticing what many others are with similar age RDX models - the headlamp assemblies are terribly dim leading to low visibility without using the high beams (not always possible). We have replaced the headlamps with really high output ones, with no real difference. The faulty inside of the headlamp assemblies are making it much harder to see at night, especially in rain or other bad weather.... Read more
Incident date: Dec 7, 2025
The contact owns a 2024 Ford F-150. The contact received notification of NHTSA Campaign Number: 25V512000 (POWER TRAIN); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced... Read more
Incident date: Dec 9, 2025
My issue is with the volume of the turn signal. when you are driving you cannot hear it.On the highway you have no idea that it is on. I almost was in an accident when I was unaware it was on and someone pulled out in front of me Talked with the dealer that stated all 2024 Escapes are they way. It is very unsafe
Incident date: Dec 6, 2025
The frame is so rusted in my truck my mechanic said it may snap at anytime and is not safe to drive. I know Toyota tundra’s from 2000-2003 have been recalled for same reason.
Incident date: Dec 9, 2025
The contact owns a 2021 Chevrolet Silverado 1500. The contact stated that while driving at an undisclosed speed, the contact heard a popping sound, and the engine seized. No warning lights were illuminated. The contact coasted off to the shoulder of the road. The contact stated that while attempting to restart the vehicle, there was an abnormal banging sound coming from inside the engine. The vehi... Read more
Incident date: Nov 1, 2025
The contact owns a 2017 Ford Expedition. The contact received notification of NHTSA Campaign Number: 25V572000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera displayed a distorted image or a white screen while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, w... Read more
Incident date: Dec 8, 2025
Odometer Fraud. The contact purchased a 2015 Honda Civic. The contact discovered a mileage discrepancy after purchasing the vehicle. The vehicle was a private sale. At the time of the purchase, the mileage was approximately 76,000. It was later discovered that the mileage on the title was 193,000. The contact became aware of fraud after receiving a letter from the State that their records indicate... Read more
Incident date: Oct 7, 2025
This sunroof has a rattle that will not stop. I have taken it to a Toyota Dealer twice, and was told this was a known issue and will do what they can to help with the rattle. The sunroof shakes and rattles like glass hitting the tracks, or glass hitting metal when driving down the road. I am afraid one bump will shatter the glass. Will be returning to the dealership for a third time today to see ... Read more
Incident date: Dec 6, 2025
My 2024 Ram 1500 TRX has recurring safety-related failures of the infotainment system affecting both Uconnect 5 (12” screen) and earlier Uconnect 4 units. These issues are widespread in 2021–2024 Ram TRX and Ram 1500 models and began or worsened after forced over-the-air updates. The primary defect is black-screen failures while driving. When the screen goes black or freezes, the truck loses ... Read more
Incident date: Dec 5, 2025
On [XXX], we were driving from Coalinga, CA to Phoenix, AZ for Thanksgiving. As we began to descend into Los Angeles on [XXX], three warning indicators suddenly went on: the ABS warning light, the traction control light and the brake warning light. The brakes still worked but the brake assist was weakened. We pulled over as soon as possible at the nearest AutoZone. The employee performed a sta... Read more
Incident date: Dec 5, 2025
Vehicle Cannot Be Safely Driven – Structural / Suspension Defect Suspected – Dealer Claims “Repair Completed” Despite Unequal Wheelbase My vehicle is currently unsafe to operate, due to the following critical issues: ⸻ 1. Left–right wheelbase inconsistency The front and rear wheelbase measurements are not equal side-to-side. This is a strong indicator of structural deviation, such ... Read more
Incident date: Nov 22, 2025
I had been driving about 1.5 hours when I exited the Interstate and the car engine shut off at a traffic light. When I shifted the car into park and tried to restart the car, smoke filled the cabin. Unbeknownst to me, an oil leak occurred while driving. No warning lights or other indicators that anything was awry. I had the vehicle towed to the nearest Hyundai dealer. Though the suv is under wa... Read more
Incident date: Dec 7, 2017
12 V Battery continues to die and I've had the car less than a year. On [XXX] the battery was dead. Our neighbor put it on his supercharger. On [XXX] the 12V battery low light came on while I was driving 30 miles away. It went off the next day and reappeared on Thursday [XXX] disappeared on Friday and back on Saturday. I called the Future Ford on Monday and technician [XXX] said it only showed 15... Read more
Incident date: May 30, 2025
Following vehicle startup, the entire audio system defaults to a muted state, affecting all sound output channels. This includes, but is not limited to: Critical Safety Alerts: Seat belt warnings, system malfunction indicators, and door ajar chimes. Proximity and Collision Warnings: Parking assist chimes, Rear Cross-Traffic Alert (RCTA) warnings, and Backup Collision Intervention (BCI) alert... Read more
Incident date: May 30, 2025
Following vehicle startup, the entire audio system defaults to a muted state, affecting all sound output channels. This includes, but is not limited to: Critical Safety Alerts: Seat belt warnings, system malfunction indicators, and door ajar chimes. Proximity and Collision Warnings: Parking assist chimes, Rear Cross-Traffic Alert (RCTA) warnings, and Backup Collision Intervention (BCI) alert... Read more
Incident date: May 30, 2025
The contact owns a 2024 Hyundai Tucson Hybrid. The contact stated that while driving in snow mode on an icy road at 25 MPH from a stop sign, the brake system suddenly became inoperable, and the vehicle traveled through a stop sign and crashed into an unknown GMC vehicle. The contact mentioned that there was no skidding, and the vehicle was in snow mode to enhance the driving experience. There wer... Read more
Crash
1 injured
Incident date: Nov 25, 2025
On November 26, 2025, my 2025 BMW XM experienced complete drivetrain failure while my wife and two children were in a Kansas City parking lot. The vehicle displayed "drivetrain malfunction," would not engage any gear, and was completely inoperable. They were stranded in an unsafe area for 40 minutes awaiting a flatbed tow truck—the only option for this 6,100 lb hybrid. At Baron BMW (Invoice #696... Read more
Incident date: Dec 3, 2025
The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, parts to do the recall repairs were not yet available. The contact stated while driving at an undisclosed speed, the passenger's side A-pillar detached from the vehicle. The local dealer was not contacted. The vehicle was not repaired. The c... Read more
Incident date: Nov 29, 2025
After driving my car from the dealer after purchase all the safety features have warning lights on the dash. Break system error ,electric power steering problem ,road departure mitigation problem, collision mitigation problem, lane keep assist problem, adaptive cruise control problem, tsa problem, hill start assist problem, vsa problem, abs problem, electric parking brake problem. Its seems like ... Read more
Incident date: Nov 25, 2025
On November 26, 2025, my 2025 BMW XM experienced complete drivetrain failure while my wife and two children were in a Kansas City parking lot. The vehicle displayed "drivetrain malfunction," would not engage any gear, and was completely inoperable. They were stranded in an unsafe area for 40 minutes awaiting a flatbed tow truck—the only option for this 6,100 lb hybrid. At Baron BMW (Invoice #696... Read more
Incident date: Dec 2, 2025
The contact owns a 2023 Kia Sportage. The contact stated that while driving approximately 70 MPH, the vehicle unexpectedly decelerated and failed to properly accelerate before the vehicle stalled. The vehicle was later towed to the local dealer, who determined that the fuel injector was faulty and needed to be replaced. The vehicle was repaired. Additionally, while at the dealer, the vehicle was r... Read more
Incident date: Dec 2, 2025
The contact owns a 2018 Honda Accord. The contact stated that while driving at various speeds and depressing the accelerator pedal, the vehicle failed to respond as intended. The contact stated that the engine was revving, and the tachometer was showing an elevated RPM level before the vehicle slowly responded. The contact stated that there were several unknown warning lights illuminated on the in... Read more