Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 17,413 complaints for ACURA
Incident date: Nov 25, 2025
Nissan Leaf experienced large state of charge fluctuations while driving. State of charge was jumping up and down rapidly. Vehicle was taken in to Alpine Nissan in Federal Height, Colorado. Car was diagnosed with a cell imbalance across multiple cells which coincides with recall number R24B2 (NTHSA - 24V-700). I have been trying for weeks to get Nissan Consumer Affairs to give me a solution for th... Read more
Incident date: Jan 12, 2026
2018 Odyssey EXL engine seized up at 111k miles. There's now a bunch of metal shavings in the oil. The engine will not turn over.
Incident date: Jan 12, 2026
UNKNOWN - I noticed DASHBOARD crack over time and the AIR BAG light remain on at all times. The AIR BAG light on the passenger side shows OFF. The entire dashboard is cracked. I fear that I can no longer drive my car distances due to air bag issue. I did not report the issues to a dealer yet, I was waiting until next oil change time. I do not know the date that it started.
Incident date: Jan 12, 2026
The auto-idle feature on this vehicle stalls out the engine on a regular basis, causing risk of accident from surrounding traffic. When breaks applied for red light, stop sign, traffic, etc., the auto-idle feature first engages and powers down the engine, however upon releasing the breaks, the engine stalls out, shifts into neutral, and the battery light comes on. I then have to get it into park... Read more
Incident date: Jan 10, 2026
The auto-idle feature on this vehicle stalls out the engine on a regular basis, causing risk of accident from surrounding traffic. When breaks applied for red light, stop sign, traffic, etc., the auto-idle feature first engages and powers down the engine, however upon releasing the breaks, the engine stalls out, shifts into neutral, and the battery light comes on. I then have to get it into park... Read more
Incident date: Jan 12, 2026
Rear trailing arm attachment point to frame is rusting out and will cause the trailing arm to detatch from the frame. Vert little rust anywhere else on the car. This is a wide spread issue and very common with this model. Why is honda not taking this serious?
Incident date: Jan 11, 2026
The transmission is having issues shifting like not wanting to go into gear and at time getting stuck in intersections not wanting to find what gear to go in. Hard shifting and downshifting at any givin time .
Incident date: Dec 17, 2025
My truck is a 2020 F150 3.5 eco-boost four-wheel-drive, 41,000 miles I’ve owned the truck since November 20th 2021, the mileage at time of purchase was 28,211. Less than 30 days later I had taken it to the Ford dealership to have the IWE’s replaced and wheel bearings, which is the four-wheel-drive locking hub assembly. It took them over six months to fix it. Now, December 1, 2025 the same prob... Read more
Incident date: May 20, 2019
Ev battery system threw up back back to earnings and codes of overcharge and then all lights on dash came on started beeping and then dash went red saying check hybrid system , hybrid system failure stop vehicle. Engine wouldn’t kick back on. I had literally just left my local Kia for a routine checkup and there report is nothing is wrong. Even tho I’ve called them now a few times about it sha... Read more
Incident date: Jan 8, 2026
After driving for couple of hours Car Jump like a horse while driving and slow moving since purchased.
Incident date: Dec 16, 2025
Safely concerned for passenger as airbag will not activate, light stays illuminated. Front driver seat frame seems loose or broken, seat rocks forward and backwards. Engine exhibiting sluggish and loss of power especially at lower speeds.
Incident date: Nov 18, 2025
4/2025-Engine coolant water outlet needed to be replaced 5/2025- Turbo boost replaced (under recall) 6/2025- Engine fan needed to be replaced 12/2025- There was active leaking in the engine oil cooler and lines- needed to be replaced Engine ventilation , engine oil weep along valve cover seals- needed to be replaced
Incident date: Nov 18, 2025
Rear-end. The rear drivers side tire fell off while driving on a side street. With no noise or wobble or evidence of a problem. 2 days earlier my family and I were going 70 on an express way. Upon shops inspection the bearing was no longer working but wheel kept rolling, it egged out the housing of the axle shaft and heated up that point of axle and snapped the shaft at that spot. The picture will... Read more
Incident date: Jul 1, 2025
1. On several occasions while braking over uneven surfaces, the vehicle would not come to a complete stop, the brake pedals and steering wheel shook violently, and the vehicle continued to propel forward although I had the brakes engaged. This almost caused me to collide with other vehicles. The dealership could not replicate the issue and said it was a normal response. No, that is wrong; This is ... Read more
Incident date: Jul 1, 2025
1. On several occasions while braking over uneven surfaces, the vehicle would not come to a complete stop, the brake pedals and steering wheel shook violently, and the vehicle continued to propel forward although I had the brakes engaged. This almost caused me to collide with other vehicles. The dealership could not replicate the issue and said it was a normal response. No, that is wrong; This is ... Read more
Incident date: Jul 1, 2025
1. On several occasions while braking over uneven surfaces, the vehicle would not come to a complete stop, the brake pedals and steering wheel shook violently, and the vehicle continued to propel forward although I had the brakes engaged. This almost caused me to collide with other vehicles. The dealership could not replicate the issue and said it was a normal response. No, that is wrong; This is ... Read more
Incident date: Dec 31, 1969
Manufacturer Recall Number94B NHTSA Recall Number24V-838 Recall has been active but without a solution since 2022 and reopened in 2024.
Incident date: Dec 31, 1969
Manufacturer Recall Number94B NHTSA Recall Number24V-838 Recall has been active but without a solution since 2022 and reopened in 2024.
Incident date: Oct 20, 2021
This carseat that i use on my daughter, one of the harness is very loose other is normal. Even when i tighten it the right side does not tighten i tried everything to fix it and it wont budge. I purchased this carseat for $550 hoping it would work for my daughter for a while.
Incident date: Aug 31, 2023
The contact owns a 2025 Chevrolet Traverse. The contact stated that immediately after purchasing the vehicle, the vehicle experienced several electrical failures, including the On-Star module malfunctioning. The On-Star module was replaced twice. During the failures, the cruise control feature became inoperable, and the computer updates were not received. Additionally, the battery became drained s... Read more
Incident date: Jan 6, 2026
UNKNOWN I WAS TOOD IT WAS DUE TOA RECALL AND EVEN WITH MY EXTENSED WARRANTY I AM BEING REFUSED AND MY VWHICLE HAS BEEN AT WILLOWBROOK FORD FOR TWO MONTHS, I cannot afford the repairs up front and sunbilt will only approve for $500 financing. Please help me if there are any solutions to fix my only means transportation and have the customer satisfaction service codes approved for repair
Incident date: Oct 9, 2025
Without any warning my steering wheel locked up and started jerking resulting in lack of steering and drivability. I was backing out of my driveway and started to turn onto the street when this happened. This could have been very dangerous if I had been driving on regular roads. The van is currently parked on the street and available for inspection as I was able to gently maneuver it to a safe spo... Read more
Incident date: Jan 8, 2026
See attached letter!
Incident date: Jan 8, 2026
I am reporting a safety-related issue involving the ECM / torque converter on my 2012 Toyota Camry. This issue can cause loss of power, hesitation, or stalling which presents a serious safety concern while driving. The issue impacts drivability and can result in sudden loss of acceleration or engine stalling, especially at higher speeds or during merging. This creates an increased risk of collisio... Read more
Incident date: Dec 29, 2025
I am filing a safety complaint regarding my 2023 Mercedes-Benz EQE 350+, which has repeatedly shut down while driving, causing loss of power and reduced braking assistance. This defect has occurred at least five (5) times since I leased the vehicle and has not been corrected despite multiple repair attempts by Mercedes-Benz dealerships. The most serious incident occurred on December 30, 2025, whe... Read more
Incident date: Dec 10, 2025
The digital instrument cluster in this 2019 Honda HR-V suddenly failed, resulting in the loss of the speedometer, odometer, and dashboard display functions. The failure occurred without warning and is not due to wear, misuse, or routine maintenance. Operating the vehicle without a functioning speedometer or odometer presents a serious safety risk, including potential speeding, traffic violations,... Read more
Incident date: Dec 10, 2025
The digital instrument cluster in this 2019 Honda HR-V suddenly failed, resulting in the loss of the speedometer, odometer, and dashboard display functions. The failure occurred without warning and is not due to wear, misuse, or routine maintenance. Operating the vehicle without a functioning speedometer or odometer presents a serious safety risk, including potential speeding, traffic violations,... Read more
Incident date: Dec 10, 2025
The contact owns a 2019 Honda Odyssey. The contact stated that while making a left turn, the accelerator pedal depressed to the floorboard, but the vehicle failed to respond. After releasing and then depressing the accelerator pedal several times, the vehicle responded. The contact stated that there were no warning lights illuminated. The vehicle was driven to the dealer but was not repaired. The ... Read more
Incident date: Jan 5, 2026
Fuel injectors are bad. The car misfires, I smell gas, runs rough. They fixed one the second week of December 2025. I had the same symptoms when my light came on again on December 23,2025, they said they couldn’t find anything and gave me the car back. On January 3, my engine light came on again, I had warnings sent to my email and phone app about potential engine failures they said today ( 1/6... Read more
Incident date: Dec 29, 2025
OnStar Module malfunctioned, has been diagnosed and awaits identification of specific type of module to determine if one is available or if it is one that will be on back order. The safety of myself and my family was put at risk, along with others, when vehicle braking system randomly activated and slammed on the brakes despite clear highways all around, almost causing us to be rear-ended more tha... Read more
Incident date: Jan 6, 2026
1)I purchased my car during daylight hours. A few days later I drove my car in the evening and could not see street signs or the road 1/3 of the way up through my windshield. There is a definitive line where the windshield turns black. It is extremely dangerous. The Toyota engagement center told me to take my car to the dealership where it was purchased. I also took photos of what I could not see ... Read more
Incident date: Jan 6, 2026
EGR Cooler cracked @ 58,000 miles resulting in a disabled truck that has to be towed to the nearest dealership 20 miles away and 1 1/2 hours from our home two days before Christmas 2025. Thankfully my family was ok and the engine did not catch fire. The original EGR cooler was replaced by the manufacture under a recall at the end of 2020 @ 28,000 miles.
Incident date: Jan 6, 2026
***1*** The emissions system on this truck (2022 Ram 3500 with 34,435 miles) has been problematic since I acquired it 5 months ago. It continually attempts to regenerate and rid itself of ash/soot buildup. If it does not successfully regenerate, it will go into a state of reduced power, also known as limp mode. The truck is available for inspection and will be at Lithia CDJR in Corpus Christi t... Read more
Incident date: Jan 5, 2026
infotainment center and navigation and Bluetooth with phone problem started on the way home from the dealer same day it was purchased , 3.0 diesel engine failed at 7000 miles
Incident date: Jul 23, 2024
This morning I noticed a five inch crack in my windshield. I have not hit anything or had road debris come up and hit the windshield. I live in Spokane WA where there is a lot of freeze and thaw. My son has the same vehicle and his windshield cracked in the same spot. Going online to the vw atlas forum and this seems to be a common issue.
Incident date: Dec 16, 2025
This vehicle has the 10R80 10 speed transmission, the same transmission that is in the Mustang that is under recall now. That was reset at a Ford dealership in 2023 I believe. It was not acting up at that time, they "fixed" it then while it was in. Now a few years later this problem is VERY PERSISTANT now, constantly missing, skipping, and losing power trying to accelerate trying to get on to busy... Read more
Incident date: Feb 5, 2025
Will be driving when it switches to EV mode it will have no power and go into limp mode. Can't go over 30 mph. This is now the second time this has happened. Dealership tried to say it was because of temperature. Come on.
Incident date: Jan 1, 2026
The contact owns a 2023 Nissan Rogue. The contact stated that upon starting the vehicle, there was an abnormal clanking sound coming from the engine. There was no warning light illuminated. The contact proceeded to drive the vehicle; however, the vehicle failed to properly accelerate while driving 60 MPH and attempting to accelerate. The contact stated that the vehicle started to decelerate, and t... Read more
Incident date: Jan 1, 2026
High impact vehicle accident, with major damage. Drivers airbag did not deploy.
Crash
1 injured
Incident date: Jan 4, 2026
Torque converter is bad, shudders when shifting
Incident date: Jan 1, 2026
This is the date I first took the vehicle to a dealership. The Transmission has performed poorly and the wiper would not work at all and it was not a fuse problem. Transmission finally failed and had to be replaced (6/25) but car is in a dealership for the 3rd time for windshield wipers. They do not work so car is dangerous. You leave home with no rain and then there is rain and wipers sometimes w... Read more
Incident date: Jul 13, 2025
Car was affected by emergency theft system locked car down when moving and caused airbags to deploy in which fractured my spine vertebra causing spinal fusion
Crash
1 injured
Incident date: Jul 13, 2025
-Yes it's available to inspect. -Drivers seat heater overheated and caused 2nd degree burns on 10-20% of my body. No warning lights or alerts. - yes it's been reproduced by mechanic. - no it has not been inspected. - no warning lamps. No error codes. No messages. No other warning.
1 injured
Incident date: Jul 13, 2025
-Yes it's available to inspect. -Drivers seat heater overheated and caused 2nd degree burns on 10-20% of my body. No warning lights or alerts. - yes it's been reproduced by mechanic. - no it has not been inspected. - no warning lamps. No error codes. No messages. No other warning.
1 injured
Incident date: Oct 8, 2025
Fuel smell in the engine compartment and visible leaking fuel on the lower hoses per NHTSA Campaign Number 18V837000. I previously complained about this in April 2025 (ID 11669847). Dealer inspected in April 2025 and replaced the lower hose, but I still would smell fuel. After a lot of my own troubleshooting over the last six months, I have determined that when the car has sat un-used for over 24 ... Read more
Incident date: Oct 17, 2025
Toyota camry began shifting rough and jerking when accelerating between 2nd and 3rd gear. Next there was an audible whine and rumble while the car was driving. This occured for approximately 1 week with no indicator lights. On January 1st, there was a total transmission failure and failure of automatic break system and the camry lost power when accelerating. The vehicle only had 64,000 miles and w... Read more
Incident date: Oct 17, 2025
Toyota camry began shifting rough and jerking when accelerating between 2nd and 3rd gear. Next there was an audible whine and rumble while the car was driving. This occured for approximately 1 week with no indicator lights. On January 1st, there was a total transmission failure and failure of automatic break system and the camry lost power when accelerating. The vehicle only had 64,000 miles and w... Read more
Incident date: Oct 17, 2025
I tried the auto start on the fob car would not start I tried to the push start nothing again . Did get warning coolant temp high Had to tow car They are investigating
Incident date: Jan 2, 2026
I requested Engine oil consumption tests on November 12, 2020 and March 27,2021 at Vandergriff Huyndai, Arlington, Tx. Nothing was resolved,. I have been adding oil myself and getting oil changes regularly since. At 146,000 miles it's been worse. After just 2,000 miles after an oil change it was below low, my mechanic topped it off 3 weeks ago and I've had to add oil since. Took my car to Jerry... Read more
Incident date: Dec 31, 2025
After filling up fuel vehicle starts and stalls out. This occurs while driving at stop signs. And also while driving loss of power. There is something wrong in the engine, timing belt, fuel, etc.