Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 16,985 complaints for ACURA
Incident date: Jul 7, 2016
I TOOK MY VEHICLE IN FOR REPAIRS AND WAS TOLD MY PISTONS WERE BAD BECAUSE OF OIL CONSUMPTION I THEN GOT INTOUCH WITH ACURA I TOOK IN TO THERE ORLAND LOCATION AND WAS TOLD THAT I DIDN'T QUALIFY BECAUSE IT WAS 125,000 OR 8 YEARS OF OWNERSHIP FIRST OWNER HAD CAR IN 08 I PURCHASHED IT IN 2015 BUT THE OIL CONSUMPTION IS A MANUFACTURING PROBLEM WHY AM I STUCK WITH PAYING AND I WAS NEVER NOTIFIED OF THE ... Read more
Incident date: Mar 9, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 ACURA RDX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V061000 (AIR BAGS) AND STATED THAT THE PART FOR THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL ... Read more
Incident date: Jul 10, 2016
TL* THE CONTACT OWNS A 2013 ACURA TL. WHILE DRIVING APPROXIMATELY 15 MPH, THE DRIVER'S SIDE AIR BAG ERRONEOUSLY DEPLOYED. THE CONTACT CRASHED THE VEHICLE INTO A BRICK MAILBOX. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO THE CHEST AND ARMS, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE VIN AND FAILURE MILEAGE WERE ... Read more
Crash
1 injured
Incident date: Jul 12, 2016
TAKATA INFLATORS DEAR NHTSA, I HAVE THE FOLLOWING QUESTION THAT I WAS HOPING YOU COULD ANSWER FOR ME: EVERY 2010 ACURA VEHICLE IS RECALLED WITH THE EXCEPTION OF THE MDX, HOW IS IT THAT THE MDX IS NOT ON THE LIST? DID THEY USE A DIFFERENT AIRBAG CONFIGURATION IN THE MDX THAT THEY DID NOT USE IN ALL OTHER MODELS, THAT DOES NOT SOUND LIKE IT WOULD BE COST EFFECTIVE FOR HONDA? MY WIFE'S 2... Read more
Incident date: Jul 1, 2016
I PURCHASED A 2013 ACURA MDX FROM HONDA OF BOWIE ON JULY 1, 2O16. THAT SAME DAY I HAD TO BRING IT BACK BECAUSE THE AIR CONDITIONER DID NOT WORK. ON FRIDAY, JULY 9 I HAD TO BRING IT BACK BECAUSE THE NAVIGATION DOES NOT WORK, THERE IS A GRINDING NOISE UNDER THE CAR AND THE STEERING WHEEL SHAKES WHEN DRIVING AT A HIGH SPEED. I BELIEVE THIS CAR HAS SEVERAL ISSUES AND SHOULD NOT HAVE BEEN SOLD TO ME... Read more
Incident date: Jul 11, 2016
TL* THE CONTACT OWNS A 2015 ACURA RDX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V061000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Jul 11, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2015 ACURA RDX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V061000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Jun 26, 2016
DRIVING ON FREEWAY AT FREEWAY SPEED, VEHICLE SHIFTED INTO N. ALL POWER WAS LOST ALTHOUGH ENGINE REMAINED AT IDLE. NECESITATED EMERGENCY MENAUEVERS TO SHOULDER OF FREEWAY. ALL ALERT LIGHTS LIT, VEHICLE REMAINED AT IDLE. WAS UNABLE TO SELECT ANY GEAR. VEHICLE WAS TOWED BY ROADSIDE SERVICE TO DEALER. IN MOTION, AT FREEWAY SPEED, ON FREEWAY.
Incident date: Jul 8, 2016
TAKATA RECALL I HAD MY DRIVER SIDE AIR BAG REPLACED ALMOST 87 DAYS WITH OUT MY ACURA RL RECIEVED A LOANER... 33 DAYS LATER JULY7 2016 I RECIEVE A RECALL FOR PASSANGER SIDE AIR BAG CAN SEND METAL INJURE OR KILL PASSANGER PLEASE DONT HAVE A PASSANGER I BROUGHT THE CAR TO ACURA DEALER TOLD ME END OF SEPTEMBER THEY WILL HAVE PARTS GAVE ME A RENTAL TODAY DEALER CALLS AND ASK ME TO BRING BACK RENTAL A... Read more
Incident date: Jul 8, 2016
TAKATA RECALL - ACURA HAS KNOWN ABOUT THE FAULTY AIRBAG INFLATORS SINCE AT LEAST FEBRUARY OF THIS YEAR. IT IS NOW JULY AND PARTS ARE STILL NOT AVAILABLE FOR MY VEHICLE. AN ACURA DEALER HAS TOLD ME THAT ACURA CORPORATE HAS NOT SENT THE PARTS TO THE DEALERS, MEANWHILE HONDA HAS BEEN ACTIVELY REPLACING AIRBAG INFLATORS ON THEIR VEHICLES.
Incident date: Nov 5, 2015
TL* THE CONTACT OWNS A 2013 ACURA RDX. THE CONTACT STATED THAT THE DRIVER SIDE WINDOW WAS LOOSE. WHILE DRIVING APPROXIMATELY 35 TO 50 MPH, THE DRIVER SIDE WINDOW GLASS CLICKED AND MOVED BACK AND FORTH. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THERE WAS NO DIAGNOSIS. THE WINDOW WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 15,000.
Incident date: Nov 5, 2015
TL* THE CONTACT OWNS A 2013 ACURA RDX. THE CONTACT STATED THAT THE DRIVER SIDE WINDOW WAS LOOSE. WHILE DRIVING APPROXIMATELY 35 TO 50 MPH, THE DRIVER SIDE WINDOW GLASS CLICKED AND MOVED BACK AND FORTH. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THERE WAS NO DIAGNOSIS. THE WINDOW WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 15,000.
Incident date: Mar 25, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 ACURA RDX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V061000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT A... Read more
Incident date: Mar 2, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2005 ACURA RL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V344000 (AIR BAGS) AND 16V061000 (AIR BAGS). THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILUR... Read more
Incident date: May 15, 2016
TL* THE CONTACT OWNS A 2006 ACURA TL. WHILE STARTING THE VEHICLE, THE CONTACT NOTICED A FRACTURE IN THE DASHBOARD NEAR THE PASSENGER SIDE AIR BAG. THE CONTACT WAS AFRAID TO DRIVE THE VEHICLE DUE TO A POSSIBLE AIR BAG RUPTURE. THE VEHICLE WAS TAKEN TO SEVERAL INDEPENDENT MECHANICS WHO ALL STATED THAT THE AIR BAG COULD POSSIBLY DEPLOY. THE DEALER WAS NOTIFIED, BUT THE VEHICLE WAS NOT DIAGNOSED NOR R... Read more
Incident date: May 15, 2016
TL* THE CONTACT OWNS A 2006 ACURA TL. WHILE STARTING THE VEHICLE, THE CONTACT NOTICED A FRACTURE IN THE DASHBOARD NEAR THE PASSENGER SIDE AIR BAG. THE CONTACT WAS AFRAID TO DRIVE THE VEHICLE DUE TO A POSSIBLE AIR BAG RUPTURE. THE VEHICLE WAS TAKEN TO SEVERAL INDEPENDENT MECHANICS WHO ALL STATED THAT THE AIR BAG COULD POSSIBLY DEPLOY. THE DEALER WAS NOTIFIED, BUT THE VEHICLE WAS NOT DIAGNOSED NOR R... Read more
Incident date: Jun 23, 2016
I WAS INVOLVED IN A MODERATE TO SEVERE FRONTAL CRASH DRIVING DOWN A ROAD AND A LEFT TURNING DRIVER STRUCK MY CAR THE KNEE AIRBAG WAS THE ONLY AIRBAG TO DEPLOY CAUSING LEG.PAIN DUE TO THE AIR BAG IN THE STEERING WHEEL NOT GOING OFF CAUSED NECK, BACK PAIN WITH HEADACHES ALONG WITH PAIN GOING INTO MY LEGS. THE CAR IS SHOWING TWO AIR BAG CODES CAR IS A 2016 ACURA RLX
Crash
1 injured
Incident date: Jun 23, 2016
I WAS INVOLVED IN A MODERATE TO SEVERE FRONTAL CRASH DRIVING DOWN A ROAD AND A LEFT TURNING DRIVER STRUCK MY CAR THE KNEE AIRBAG WAS THE ONLY AIRBAG TO DEPLOY CAUSING LEG.PAIN DUE TO THE AIR BAG IN THE STEERING WHEEL NOT GOING OFF CAUSED NECK, BACK PAIN WITH HEADACHES ALONG WITH PAIN GOING INTO MY LEGS. THE CAR IS SHOWING TWO AIR BAG CODES CAR IS A 2016 ACURA RLX
Crash
1 injured
Incident date: Jun 23, 2016
I WAS INVOLVED IN A MODERATE TO SEVERE FRONTAL CRASH DRIVING DOWN A ROAD AND A LEFT TURNING DRIVER STRUCK MY CAR THE KNEE AIRBAG WAS THE ONLY AIRBAG TO DEPLOY CAUSING LEG.PAIN DUE TO THE AIR BAG IN THE STEERING WHEEL NOT GOING OFF CAUSED NECK, BACK PAIN WITH HEADACHES ALONG WITH PAIN GOING INTO MY LEGS. THE CAR IS SHOWING TWO AIR BAG CODES CAR IS A 2016 ACURA RLX
Crash
1 injured
Incident date: Jul 2, 2016
A YEAR AGO MY DASHBOARD BEGAN TO CRACK FOR NO APPARENT REASON, LAST WEEK MY AIRBAG LIGHT WENT ON AND STAYS ON. RESEARCH SHOW THAT A LARGE NUMBER OF PEOPLE HAVE THE SAME PROBLEM.
Incident date: Jul 2, 2016
A YEAR AGO MY DASHBOARD BEGAN TO CRACK FOR NO APPARENT REASON, LAST WEEK MY AIRBAG LIGHT WENT ON AND STAYS ON. RESEARCH SHOW THAT A LARGE NUMBER OF PEOPLE HAVE THE SAME PROBLEM.
Incident date: Jul 7, 2016
IT IS MY UNDERSTANDING THAT THE REPLACEMENT AIRBAGS IN MY VEHICLE CONTAIN AMMONIUM NITRATE THAT IS UNSTABLE AND COULD LEAD TO DEATH AND /OR INJURY TO THE DRIVER AND PASSENGERS. I WOULD LIKE TO GET REPLACEMENT AIRBAGS THAT DO NOT USE AMMONIUM NITRATE OR OTHER KNOWN UNSTABLE CHEMICALS THAT CAUSE EXPLOSIONS THAT LEADS TO DEATH AND /OR INJURY WHEN USED AS INTENDED.
Incident date: Jul 7, 2016
IT IS MY UNDERSTANDING THAT THE REPLACEMENT AIRBAGS IN MY VEHICLE CONTAIN AMMONIUM NITRATE THAT IS UNSTABLE AND COULD LEAD TO DEATH AND /OR INJURY TO THE DRIVER AND PASSENGERS. I WOULD LIKE TO GET REPLACEMENT AIRBAGS THAT DO NOT USE AMMONIUM NITRATE OR OTHER KNOWN UNSTABLE CHEMICALS THAT CAUSE EXPLOSIONS THAT LEADS TO DEATH AND /OR INJURY WHEN USED AS INTENDED.
Incident date: Feb 1, 2016
PLEASE INVESTIGATE ACURA ON THEIR 8 AND 9 SPEED TRANSMISSION. THE TRANSMISSION HESITATES AND JERKS BETWEEN SHIFTS, IS UNRESPONSIVE TO DOWNSHIFTS (UNLESS IT IS IN SPORT MODE), RELUCTANT TO UP SHIFT AT TIMES, GRINDS AT CERTAIN SPEEDS AND YOU CAN MOVE THE CAR A HALF FOOT IN PARK. MOST TIME, THIS IS FRUSTRATING AND UPSETTING FOR AN UPMARKET VEHICLE, SOME TIMES IT IS CONCERNING AS YOU FEEL YOU CANNOT C... Read more
Incident date: Mar 1, 2016
2014 ACURA TL. CONSUMER WRITES IN REGARDS TO REPLACEMENT PARTS STILL NOT AVAILABLE TO REPAIR DRIVER FRONT AIRBAG INFLATOR RECALL NOTICE. *SMD
Incident date: Jun 13, 2016
THE LEFT REAR DOOR WILL NOT OPEN FROM EITHER THE INSIDE OR THE OUTSIDE.
Incident date: Jul 6, 2016
TAKATA RECALL -- I FIRST LEARNED THAT MY VEHICLE WAS PART OF THE TAKATA RECALL IN MARCH 2016, WHEN I TOOK THE CAR IN FOR REGULAR SERVICE. AT THAT TIME, THE DEALERSHIP SAID THAT PARTS WERE NOT AVAILABLE. THEY DID NOT INSTRUCT ME TO STOP DRIVING THE CAR, WARN ME OF THE SERIOUSNESS OF THE RECALL, OR OFFER ME A RENTAL. INSTEAD, I DROVE THE CAR UNTIL EARLY MAY, AND THEN CALLED TO CHECK ON THE STATUS O... Read more
Incident date: Jul 6, 2016
TAKATA RECALL. MY COMPLAINT IS THAT ACURA AND/OR MCGRATH ACURA DEALERSHIP IN MORTON GROOVE ILLINOIS IS NOT SUPPORTING THIS RECALL. I RECEIVED A RECALL NOTICE IN THE MAIL FROM ACURA, BACK IN FEBRUARY,2016, STATING MY VEHICLE IS PART OF THIS RECALL. IN FEBRUARY OR MARCH, I CALLED MCGRAFH ACURA DEALERSHIP IN MORTON GROOVE, ILLINOIS AND WAS TOLD THEY WOULDN'T HAVE PARTS UNTIL THE SUMMER. I CALLED THE ... Read more
Incident date: Jul 15, 2015
WHILE STATIONARY, A HAIRLINE CRACK APPEARED IN THE DASHBOARD ON THE RIGHT SIDE OF THE PASSENGER SIDE AIRBAG. OVER THE NEXT COUPLE OF MONTHS THE CRACKS EXPANDED AND ON ALL FOUR SIDES OF THE AIRBAG, AND NOW THE DASHBOARD HAS LARGE CRACKS WITH A WIDE GAP ALONG THE LENGTH AND WIDTH OF THE DASHBOARD. MOISTURE CAN GET IN AND DO FURTHER DAMAGE AS WELL AS CREATING THE RISK OF FAULTY AIRBAG DEPLOYMENT WHIC... Read more
Incident date: Jun 20, 2015
KEARNY MESA ACURA DEALERSHIP IN SAN DIEGO, CA. HASN'T FIX THE TAKATA AIR BAG IN MY CAR. I'VE BEEN WORKING ON THIS ITEM FOR ONE YEAR. THEY DO NOT RETURN CALLS, WILL NOT SCHEDULE REPAIR, HANG UP ON YOU, BAD BUSINESS PEOPLE!!!!
Incident date: Jul 6, 2016
TL* THE CONTACT OWNS A 2005 ACURA RL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V344000 (AIR BAGS) AND 16V061000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Oct 15, 2003
TAKATA RECALL. I HAVE RECEIVED SEVERAL NOTICES TO REPLACE THE AIR BAGS ON MY 2003 ACURA. THE HONDA DEALER 25 MILES FROM MY HOME WILL NOT REPLACE IT. THE NEAREST ACURA DEALER IS 60 MILES AWAY. TWICE I HAVE TALKED TO YOUR PEOPLE, THEY ATTEMPTED TO SET UP AN APPOINTMENT WITH THE HONDA DEALER BUT THAT HAS NOT HAPPENED. NOW THE GOVERNMENT SAYS I SHOULD NOT DRIVE MY CAR AT ALL. AS SUCH THE ONLY O... Read more
Incident date: Feb 24, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 ACURA TL. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V061000 (AIR BAGS) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS ... Read more
Incident date: Apr 30, 2016
TL* THE CONTACT OWNS A 2014 ACURA ILX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER; 16V061000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAI... Read more
Incident date: Jan 1, 2016
TL* THE CONTACT OWNS A 2000 ACURA RL. WHEN THE VEHICLE WAS STARTED, THE AIR BAG LIGHT REMAINED ILLUMINATED. THE FAILURE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 115,000.
Incident date: Feb 3, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 ACURA TL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V061000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS... Read more
Incident date: Jul 5, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2005 ACURA MDX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V344000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PA... Read more
Incident date: Apr 29, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 ACURA RL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V061000 (AIR BAGS) AND 16V344000 (AIR BAGS), BUT THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Incident date: Feb 19, 2016
TORQUE CONVERTER PROBLEM...... I BOUGHT A USED 2012 MDX WITH 4300 MILES 5 MONTHS LATER I HAD THIS ISSUE. I TOOK THE CAR TO A ACURA DEALER AND THEY FIXED IT BUT I DID FEEL SAFE SO I TRADED IT IN FOR A NEWER MODEL THINKING IT WOULD BE BETTER...LONG BEHOLD THE 2013 MDX I GOT DID THE SAME THING 5 MONTH LATER. THE DEALER NEVER TOLD ME AFTER BRING THE FIRST CAR BACK THAT THIS WAS AN ISSUE WITH THESE CAR... Read more
Incident date: Feb 19, 2016
TORQUE CONVERTER PROBLEM...... I BOUGHT A USED 2012 MDX WITH 4300 MILES 5 MONTHS LATER I HAD THIS ISSUE. I TOOK THE CAR TO A ACURA DEALER AND THEY FIXED IT BUT I DID FEEL SAFE SO I TRADED IT IN FOR A NEWER MODEL THINKING IT WOULD BE BETTER...LONG BEHOLD THE 2013 MDX I GOT DID THE SAME THING 5 MONTH LATER. THE DEALER NEVER TOLD ME AFTER BRING THE FIRST CAR BACK THAT THIS WAS AN ISSUE WITH THESE CAR... Read more
Incident date: Feb 19, 2016
TORQUE CONVERTER PROBLEM...... I BOUGHT A USED 2012 MDX WITH 4300 MILES 5 MONTHS LATER I HAD THIS ISSUE. I TOOK THE CAR TO A ACURA DEALER AND THEY FIXED IT BUT I DID FEEL SAFE SO I TRADED IT IN FOR A NEWER MODEL THINKING IT WOULD BE BETTER...LONG BEHOLD THE 2013 MDX I GOT DID THE SAME THING 5 MONTH LATER. THE DEALER NEVER TOLD ME AFTER BRING THE FIRST CAR BACK THAT THIS WAS AN ISSUE WITH THESE CAR... Read more
Incident date: Jan 1, 2016
IN FREEZING TEMPERATURES, MY CAR HAS AN EXTREMELY HARD BRAKE PETAL (IT SEEMS LIKE THERE IS NO POWER ASSIST)AND WILL NOT STOP THE CAR. AS SOON AS CAR WARMS UP THE BRAKE PETAL FEEL COMES BACK AND BRAKING RETURNS TO NORMAL. I HAVE HAD THIS HAPPEN 3 TIMES DURING THE DEAD FREEZING COLD TEMPERATURES AND WENT TO APPLY MY BRAKES AND I HAD NOTHING TO STOP MY CAR. I WAS ABLE AT EACH ONE OF THOSE MOMENTS ... Read more
Incident date: Jun 21, 2016
WE BOUGHT A BRAND NEW 2016 ACURA MDX MODEL AND WITHIN FEW MONTHS, STARTED HAVING TRANSMISSION PROBLEMS. THE CAR WOULD START STALLING IN THE MIDDLE OF THE ROAD AND COULD NOT ACCELERATE TO PICK UP SPEED. THIS HAPPENED IN A MAJOR HIGHWAY WHEN IT SUDDENLY STALLED AND COULD NOT PICK UP SPEED. FELT LIKE HAVING NO CONTROL OF CAR SPEED. THE D LETTER ON DASHBOARD STARTED FLASHING AND ALSO SHOWED BLIND SPOT... Read more
Incident date: Jun 21, 2016
WE BOUGHT A BRAND NEW 2016 ACURA MDX MODEL AND WITHIN FEW MONTHS, STARTED HAVING TRANSMISSION PROBLEMS. THE CAR WOULD START STALLING IN THE MIDDLE OF THE ROAD AND COULD NOT ACCELERATE TO PICK UP SPEED. THIS HAPPENED IN A MAJOR HIGHWAY WHEN IT SUDDENLY STALLED AND COULD NOT PICK UP SPEED. FELT LIKE HAVING NO CONTROL OF CAR SPEED. THE D LETTER ON DASHBOARD STARTED FLASHING AND ALSO SHOWED BLIND SPOT... Read more
Incident date: Jun 30, 2016
THE MORNING OF THURSDAY JUNE 30TH 2016 I TUNED THE CAR ON AND HAD AN ODD SOUND THAT EVEN WHEN I TURNED OR DROVE IT SOUNDED LIKE A BUS! THE STEERING WAS HARD YET I STILL MANAGED TO GET TO WORK AND HOME SAFELY. MY HUSBAND SAID THE POWER STEERING FLUID WAS DEPLETED AND ADDED FLUID. I THEN TOOK IT TO WORK AND WAS RUNNING OK NO MORE SOUNDS AND I WAS CONTENT. THAT AFTERNOON THOUGH I STARTED UP AGAIN AN... Read more
Incident date: Jun 29, 2016
TAKATA RECALL I DON'T KNOW IF THIS IS THE RIGHT FORUM FOR MY COMPLAINT. BUT I HAVE BEEN DEALING WITH ACURA FOR 6 MONTHS TRYING TO GET MY RECALLED AIRBAGS REPLACED ON MY 2003 ACURA 2.3TL. THE CLOSEST DEALERSHIP TO WHERE WE ARE STATIONED (HUSBAND IN THE NAVY) IS 2 HOURS AWAY. ACURA PUT IN A REQUEST WITH RICK JUSTICE HONDA IN MERIDIAN, MS TO DO THE REPAIR FOR ME, BUT THEY REFUSED. RICK JUSTICE HONDA... Read more
Incident date: Mar 24, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 ACURA RDX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V061000 (AIR BAGS); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL... Read more
Incident date: Apr 21, 2016
TL* THE CONTACT OWNED A 2009 ACURA TSX. WHILE DRIVING 35 MPH, THE DRIVER AND PASSENGER SIDE AIR BAGS DEPLOYED AGGRESSIVELY WITHOUT WARNING. AS A RESULT, THE CONTACT CRASHED INTO A TREE. THE CONTACT SUSTAINED A FRACTURED STERNUM, INJURIES TO THE LEFT FOOT, AND A CONCUSSION. THE FRONT SEAT PASSENGER SUSTAINED A FRACTURED HIP, FRACTURED RIBS, A CONCUSSION, AND INJURIES TO BOTH FEET THAT REQUIRED MEDI... Read more
Crash
2 injured
Incident date: Apr 18, 2016
TAKATA RECALL - I HAVE A RECEIVED A LETTER FROM ACURA FROM MARCH 2016 ADVISING OF THE SAFETY RECALL OF AIRBAGS. THE ACURA WEBSITE ADVISES TO "PLEASE CONTACT AN AUTHORIZED HONDA OR ACURA DEALERSHIP IMMEDIATELY TO SCHEDULE AN APPOINTMENT TO HAVE YOUR VEHICLE REPAIRED". BUT THE DEALERSHIP ADVISES THEY DO NOT HAVE THE PARTS & CANNOT ADVISE A MORE ACCURATE TIMEFRAME OF WHEN I CAN SCHEDULE AN APPOINTME... Read more
Incident date: Jul 1, 2014
TL* THE CONTACT OWNS A 2001 ACURA TL. WHILE DRIVING 50 MPH, THE AIR BAG LIGHT REMAINED ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 90,000.