Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 17,413 complaints for ACURA
Incident date: Mar 9, 2016
TL* THE CONTACT OWNS A 2011 ACURA RDX. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V061000 (AIR BAGS). THE CONTACT STATED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Incident date: Nov 22, 2016
MY WIFE WAS DRIVING,I WAS IN THE FRONT PASSENGER SEAT AND WE SMELLED RUBBER BURNING NEXT WE NOTICED SMOKE FROM THE HOOD AREA. WE PULLED OVER TURNED ON THE FLASHERS AND OPENED THE HOOD AND SMOKE CAME OUT HEAVY AND I SAW A FIRE AT THE BOTTOM OF ENGINE AREA.WE CALLED 911 AND A FIRE TRUCK PUT OUT THE FLAMES. THE ENGINE WAS DESTROYED. THEY TOWED IT TO A AUTO SHOP AND WE ARE WAITING FOR AN INSURANCE AG... Read more
Fire
Incident date: Nov 22, 2016
TL* THE CONTACT OWNS A 2007 ACURA TSX. WHILE DRIVING APPROXIMATELY 60 MPH, THE POWER STEERING SEIZED WITHOUT WARNING. THE DEALER DIAGNOSED THAT THE RACK AND PINION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.
Incident date: Oct 31, 2016
I WAS READING SOME OTHER COMPLAINTS HERE AND THIS HAS ALSO HAPPENED TO MY CAR. THE DASHBOARD IS TOTALLY CRACKED SURROUNDING THE AIRBAG AND LOOKS LIKE THE AIRBAG WILL EXPLODE ANY TIME. I WAS ACTUALLY JUST IN AN ACCIDENT AND IT DIDN'T EXPLODE, WHICH MAKES ME EVEN MORE NERVOUS. IT LOOKS HORRIBLE AND IS VERY EXPENSIVE TO REPLACE. I HAVE TALKED TO SEVERAL MECHANICS AS WELL AS A VINYL/LEATHER REPAIR ... Read more
Crash
Incident date: Oct 31, 2016
I WAS READING SOME OTHER COMPLAINTS HERE AND THIS HAS ALSO HAPPENED TO MY CAR. THE DASHBOARD IS TOTALLY CRACKED SURROUNDING THE AIRBAG AND LOOKS LIKE THE AIRBAG WILL EXPLODE ANY TIME. I WAS ACTUALLY JUST IN AN ACCIDENT AND IT DIDN'T EXPLODE, WHICH MAKES ME EVEN MORE NERVOUS. IT LOOKS HORRIBLE AND IS VERY EXPENSIVE TO REPLACE. I HAVE TALKED TO SEVERAL MECHANICS AS WELL AS A VINYL/LEATHER REPAIR ... Read more
Crash
Incident date: Jul 1, 2016
I RECEIVED A RECALL NOTICE IN JULY 2016.NHTSA RECALL16V-346. THE RECALL LETTER RECOMMENDED NO ONE SHOULD SIT IN THE PASSENGER SEAT. I CALLED THE DEALER AND HONDA AND WAS TOLD THAT THE PART WILL BE AVAILABLE AT THE END OF THE SUMMER. 5 MONTH LATER STILL NO NEWS FROM THE DEALER.WE ARE UNABLE TO USE THE CAR FULLY UNTIL IT IS FIXED.
Incident date: Nov 29, 2013
TL* THE CONTACT OWNS A 2001 ACURA CL. THE CONTACT STATED THAT THE VEHICLE INTERMITTENTLY WOULD NOT SHIFT INTO SECOND OR THIRD GEAR. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 04V176000 (POWER TRAIN), BUT THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 136,000. UPDATED ... Read more
Incident date: Oct 25, 2016
DRIVING ON CITY STREET IN TRAFFIC AT ABOUT 20 MPH. ALL WARNING LIGHTS CAME ON. INDIVIDUAL FAILURE ALERTS FLASHED ON NAVIGATION SCREEN. CONTINUED 2 MILES TO DESTINATION AND TURNED OFF IGNITION. RETURNED 2 HOURS LATER AND EVERYTHING WAS BACK TO NORMAL. TOOK CAR TO DEALER AND WAS TOLD THEY COULD FIND NOTHING WRONG. CONTACTED ACURA CORPORATE AND THEY SAID IT WAS UP TO THE DEALER! RESEARCH SHOWS OTHERS... Read more
Incident date: Oct 31, 2016
TAKATA RECALL MY ACURA TL WAS DRIVING FINE AND ALL OF A SUDDEN, THE TRANSMISSION STARTED TO SLIP AND JERK WHILE ON THE HIGHWAY I-25 IN COLORADO, PUTTING MY LIFE IN GRAVE DANGER. I TRIED PULLING OVER IN CASTLE ROCK COLORADO AT AN AUTO ZONE TO SEE IF STOP SLIP FLUID IN THE TRANSMISSION BUT THAT DID NO JUSTICE. AS I WAS LOOKING TO GET IT FIXED, I SEEN IN THE INTERNET THAT THERE WAS A RECALL ON ... Read more
Incident date: Dec 4, 2014
TAKATA RECALL CRACKS HAVE FORMED ACROSS THE ENTIRE DASHBOARD INCLUDING AROUND THE AREA WHERE THE AIRBAGS ARE LOCATED. ISSUE SEEMS TO BE WORSENING OVER TIME.
Incident date: Nov 23, 2016
TAKATA RECALL. THE AIRBAG DEPLOYED WHILE MY RIGHT HAND WAS ON THE 2 O'CLOCK POSITION. I WAS GOING ABOUT 30 MPH ON A CITY STREET, AND HIT A CAR THAT STOPPED SUDDENLY IN FRONT OF ME. IT WAS LIKE A BOMB BLAST ONTO MY WRIST, FORCEFULLY BLASTING OUT ACID AND AIR OR WHATEVER'S IN THAT AIRBAG. I HAVE A TRAUMA INJURY AND CHEMICAL BURNS ON MY WRIST. THERE ARE CHEMICAL BURN HOLES ALL OVER THE DASHBOARD AS W... Read more
Crash
1 injured
Incident date: Nov 23, 2016
TAKATA RECALL. THE AIRBAG DEPLOYED WHILE MY RIGHT HAND WAS ON THE 2 O'CLOCK POSITION. I WAS GOING ABOUT 30 MPH ON A CITY STREET, AND HIT A CAR THAT STOPPED SUDDENLY IN FRONT OF ME. IT WAS LIKE A BOMB BLAST ONTO MY WRIST, FORCEFULLY BLASTING OUT ACID AND AIR OR WHATEVER'S IN THAT AIRBAG. I HAVE A TRAUMA INJURY AND CHEMICAL BURNS ON MY WRIST. THERE ARE CHEMICAL BURN HOLES ALL OVER THE DASHBOARD AS W... Read more
Crash
1 injured
Incident date: Nov 21, 2016
ACURA STILL DOES NOT HAVE THE AIRBAG REPLACEMENT AVAILABLE AT MY DEALERSHIP IN ASHEVILLE, NC. WHEN I CALLED MY DEALERSHIP ON MONDAY, NOVEMBER 21ST, 2016, TO SCHEDULE MY AIRBAG REPLACEMENT, THEY INFORMED ME THAT THE PARTS WERE STILL BACKORDERED, AND THEY WOULD LET ME KNOW WHEN THE PARTS WERE AVAILABLE. IT IS NOT RIGHT THAT ACURA/HONDA, KNOWING HOW MANY CARS ARE ON THE ROAD WITH THIS AIRBAG, HAS HAD... Read more
Incident date: Oct 8, 2016
WHILE DRIVING MY TRANSMISSION SLIPS AND MY CAR STOPS MOVING. THE TRANSMISSION WAS WORKED ON IN 2005 FOR THE RECALL ISSUE. AFTER DOING RESEARCH IT IS KNOWN THAT THE 2005 REPAIRS DID NOT REALLY WORK. AT 120K MILES THE TRANSMISSION IS OUT AGAIN. IN THE MORNING IT DRIVES FINE UNTIL IT GETS HOT DUPLICATING THE INITIAL RECALL SYMPTOMS. THE CAR HAS BEEN AT ACURA FOR A MONTH AND DIAGNOSED AS DUPLICAT... Read more
Incident date: Aug 18, 2016
TAKATA RECALL - I REQUESTED FOR THE FIX 3 MONTHS AGO. I WAS TOLD THAT I WILL BE CONTACTED ONCE THE PARTS ARE AVAILABLE HOWEVER NO UPDATE.
Incident date: Oct 26, 2016
TL* THE CONTACT OWNS A 2015 ACURA MDX EQUIPPED WITH CONTINENTAL CROSSCONTACT LX SPORT TIRES, SIZE: 245/55/R919 103H (NA). THE CONTACT STATED THAT THE FRONT PASSENGER SIDE TIRE PREMATURELY DETERIORATED WITH HOLES AND GOUGES ON BOTH SIDES OF THE OUTER TREAD. IN ADDITION, THERE WAS AN ABNORMAL NOISE PROGRESSING FROM THE FRONT OF THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER AND THE FRONT PASSENGER S... Read more
Incident date: Nov 17, 2016
MY CAR HESITATES (FEELS LIKE IT WILL STALL) FREQUENTLY ON ACCELERATION AFTER SLOWING DOWN OR COMING TO A STOP. THIS IS A SAFETY HAZARD ESPECIALLY WHEN MAKING LEFT TURNS, ETC. THE DEALERSHIP CAN NOT FIND A PROBLEM WITH IT, BUT THE PROBLEM DOES EXIST. THIS PROBLEM STARTED AT ABOUT 5000 MILES AND CONTINUES.
Incident date: Nov 1, 2016
I HAVE A 2007 MDX WITH ABOUT 125,000 MILES ON IT. I RECEIVED A NOTIFICATION DARED NOVEMBER 2016 FROM ACURA THAT THE FRONT AND REAR ACTIVE DAMPERS MIGHT BE BAD. THE VEHICLE MAKES CLUNKING AND BANGING SOUNDS WHEN I DRIVE ON ROUGH ROADS OR GO OVER SPEED BUMPS AND I BELIEVE THAT THE DAMPERS ARE BAD. I REQUESTED A REVIEW, CASE 05228502 AND WAS IMMEDIATELY REJECTED BY AN ACURA EMPLOYEE IN TORRANCE... Read more
Incident date: Nov 9, 2016
EPS (ELECTRIC POWER STEERING) LIGHT COME ON WHILE DRIVING AND LOCK STEERING. ERROR CODE: 32-09. EPS LIGHT WILL TURN OFF AFTER RESTART ENGINE BUT WILL COME ON AGAIN AND LOCK STEERING AGAIN WHILE THE VEHICLE IS MOVING. I BROUGHT MY CAR TO LOCAL SHOP TO RUN DIAGNOSTIC AND THEY SUGGEST THAT THIS IS BAD MANUFACTURE ISSUE AND SUGGEST TO CONTACT ACURA TO FIX IT UNDER ITS WARRANTY. I HAVE CALL ACURA... Read more
Incident date: Nov 10, 2016
2005 ACURA TL WELL MAINTAINED, ALWAYS GARAGED. NOV 10, 2016 STARTED NOTICING CRACKS ON DASHBOARD. 2 BIG ONES ON PASSENGER SIDE OVER WHERE AIR BAG SUPPOSED TO BE. COUNTED AT LEAST 6 DIFFERENT CRACKS OVER THE ENTIRE DASHBOARD, IN VARIOUS SPOTS. THIS SHOULD NOT HAPPEN FOR A PREMIUM CAR MAKER SUCH AS ACURA BUT NO RECALL OR ASSISTANCE $$ TO FIX ISSUE.
Incident date: Nov 4, 2016
TL* THE CONTACT OWNS A 2016 ACURA TLX. WHILE DRIVING 70 MPH, THE HEADLIGHTS FAILED TO ILLUMINATE. THE HIGH BEAM LIGHTS WERE ACTIVATED, BUT ALSO FAILED TO ILLUMINATE THE ROAD ADEQUATELY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 3,000.
Incident date: Mar 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 ACURA TL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V061000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEH... Read more
Incident date: Nov 14, 2016
CAR IS 4.5 YEARS OLD, TROUBLE FREE. DROVE CAR AT NOON, NO PROBLEM. LEFT WORK AT NIGHT WITH TEMP 8C AND CAR STARTED. COMPUTER SHOWED POWER STEERING FAILURE, AND POWER STEERING WAS NOT WORKING. STOPPED CAR AND RESTARTED IT. PS THEN WORKED. STOPPED/RESTARTED 4-5 TIMES, NO PROBLEM. I CHECKED UNDER THE HOOD AND THERE WAS NO APPARENT PROBLEM, NO FLUID SPRAYED AROUND ETC.
Incident date: Jun 15, 2016
I HAVE BEEN TO THE DEALER 2 TIMES FOR TRANSMISSION PROBLEMS. THE CAR HAS POOR ACCELERATION AND HESITATES SHIFTING. WHEN UR TRYING TO SPEED UP IT HAS A DELAY WHICH HAS GOTTEN ME VERY CLOSE TO 2 ACCIDENTS. SHIFTING IS ALSO VERY ROUGH, IT KICKS IN HARD. THE DEALER DID A TRANSMISSION UPDATE AND THE PROBLEM PERSISTS. TOOK IT BACK AGAIN THEY SCANNED FOR CODES AND SAID THEY CAN'T FIND ANY ISSUE. I F... Read more
Incident date: Nov 11, 2016
TRANSMISSION FAILED TODAY 123K. CALLED CUSTOMER SERVICE WHAT A JOKE. EMISSIONS LIGHT ON AND AIR BAGS ARE FAULTY. WHAT A LEMON. NEVET BUY ACURA. ON A CITY STREET CAR JUST DOWN SHIFTED AND STOPPED. NEEDLESS TO SAY IT WAS 20 DEGREE'S OUTSIDE. ACURA DOESNT SEE THUS AS A SAFETY HAZARD? CONFUSED AND MAD REALLY MAD. I CANT BELIEVE THEY ARE STILL GETTING AWAY WITH THIS. I'VE HAD MY FILL WITH FOREIGN JUNK.... Read more
Incident date: Nov 11, 2016
TRANSMISSION FAILED TODAY 123K. CALLED CUSTOMER SERVICE WHAT A JOKE. EMISSIONS LIGHT ON AND AIR BAGS ARE FAULTY. WHAT A LEMON. NEVET BUY ACURA. ON A CITY STREET CAR JUST DOWN SHIFTED AND STOPPED. NEEDLESS TO SAY IT WAS 20 DEGREE'S OUTSIDE. ACURA DOESNT SEE THUS AS A SAFETY HAZARD? CONFUSED AND MAD REALLY MAD. I CANT BELIEVE THEY ARE STILL GETTING AWAY WITH THIS. I'VE HAD MY FILL WITH FOREIGN JUNK.... Read more
Incident date: Nov 11, 2016
TRANSMISSION FAILED TODAY 123K. CALLED CUSTOMER SERVICE WHAT A JOKE. EMISSIONS LIGHT ON AND AIR BAGS ARE FAULTY. WHAT A LEMON. NEVET BUY ACURA. ON A CITY STREET CAR JUST DOWN SHIFTED AND STOPPED. NEEDLESS TO SAY IT WAS 20 DEGREE'S OUTSIDE. ACURA DOESNT SEE THUS AS A SAFETY HAZARD? CONFUSED AND MAD REALLY MAD. I CANT BELIEVE THEY ARE STILL GETTING AWAY WITH THIS. I'VE HAD MY FILL WITH FOREIGN JUNK.... Read more
Incident date: Sep 1, 2016
VEHICLE AIRBAG MAY BE COMPROMISED. DASHBOARD HAS BEGUN CRACKING ACROSS PASSENGER AIRBAG AREA. TWO LARGE CRACKS RUNNING FROM FRONT TO BACK OF DASHBOARD. AS THE OWNER OF THE VEHICLE I AM VERY CONCERNED FOR PASSENGER SAFETY SHOULD THE AIRBAG DEPLOY. VEHICLE HAS BEEN GARAGE KEPT AND MILEAGE IS ONLY 70K. THIS HAS TO BE A VEHICLE DEFECT.
Incident date: Jun 1, 2016
TRANSMISSION - CAR LURCHES AT LOW SPEEDS AND HESITATES WHEN YOU TRY TO START OFF FROM A STOP. I PURCHASED A 2016 ACURA MDX FROM JAY WOLFE HONDA IN KANSAS CITY, MO AND SO FAR MY TOTAL OVERALL EXPERIENCE IS A "0" I HAVE HAD MY CAR IN THE SHOP FOR ABOUT 20% OF THE TIME I HAVE OWNED IT AND MY LAST REPAIR WAS TO REPLACE THE TRANSMISSION WITH 10,000 MILES ON THE VEHICLE! IT STILL SHIFTS JERKY AT LOW S... Read more
Incident date: Nov 4, 2016
MY NAME IS [XXX] , IN 2014 I WALKED INTO MARIN ACURA (LOCATED IN MARIN, CALIFORNIA) AND LEASED A 2015 ACURA TLX. THIS WAS ESPECIALLY AN EXCITING MODEL DUE TO IT REDESIGN. WITHIN THE FIRST YEAR OF MY LEASE I RECEIVED A RECALL LETTER IN THE MAIL STATING THAT THEIR WAS A DEFECT IN REGARDS TO THE TRANSMISSION. I BROUGHT THE VEHICLE TO THE DEALER AND THEY "FIXED" IT AND SENT ME ON MY WAY. ONE YEAR LATE... Read more
Incident date: Nov 4, 2016
MY NAME IS [XXX] , IN 2014 I WALKED INTO MARIN ACURA (LOCATED IN MARIN, CALIFORNIA) AND LEASED A 2015 ACURA TLX. THIS WAS ESPECIALLY AN EXCITING MODEL DUE TO IT REDESIGN. WITHIN THE FIRST YEAR OF MY LEASE I RECEIVED A RECALL LETTER IN THE MAIL STATING THAT THEIR WAS A DEFECT IN REGARDS TO THE TRANSMISSION. I BROUGHT THE VEHICLE TO THE DEALER AND THEY "FIXED" IT AND SENT ME ON MY WAY. ONE YEAR LATE... Read more
Incident date: Nov 4, 2016
MY NAME IS [XXX] , IN 2014 I WALKED INTO MARIN ACURA (LOCATED IN MARIN, CALIFORNIA) AND LEASED A 2015 ACURA TLX. THIS WAS ESPECIALLY AN EXCITING MODEL DUE TO IT REDESIGN. WITHIN THE FIRST YEAR OF MY LEASE I RECEIVED A RECALL LETTER IN THE MAIL STATING THAT THEIR WAS A DEFECT IN REGARDS TO THE TRANSMISSION. I BROUGHT THE VEHICLE TO THE DEALER AND THEY "FIXED" IT AND SENT ME ON MY WAY. ONE YEAR LATE... Read more
Incident date: Nov 4, 2016
MY NAME IS [XXX] , IN 2014 I WALKED INTO MARIN ACURA (LOCATED IN MARIN, CALIFORNIA) AND LEASED A 2015 ACURA TLX. THIS WAS ESPECIALLY AN EXCITING MODEL DUE TO IT REDESIGN. WITHIN THE FIRST YEAR OF MY LEASE I RECEIVED A RECALL LETTER IN THE MAIL STATING THAT THEIR WAS A DEFECT IN REGARDS TO THE TRANSMISSION. I BROUGHT THE VEHICLE TO THE DEALER AND THEY "FIXED" IT AND SENT ME ON MY WAY. ONE YEAR LATE... Read more
Incident date: Nov 8, 2016
DASHBOARD IS CRACKED, AFFECTING PASSANGER AIRBAGS. MANY 3RD GEN TL'S HAVE THIS PROBLEM, WHICH NEEDS TO BE FIXED PLEASE! HAPPENS OVERNIGHT, AND WORSENS. A DEFECT FROM ACURA.
Incident date: Nov 8, 2016
DASHBOARD IS CRACKED, AFFECTING PASSANGER AIRBAGS. MANY 3RD GEN TL'S HAVE THIS PROBLEM, WHICH NEEDS TO BE FIXED PLEASE! HAPPENS OVERNIGHT, AND WORSENS. A DEFECT FROM ACURA.
Incident date: Jun 1, 2016
TL* THE CONTACT OWNS A 2000 ACURA TL. THE CONTACT STATED THAT THE REARVIEW MIRROR LEAKED A TOXIC SUBSTANCE (OVER SIX MONTHS AGO) OVER THE SEAT AND ONTO THE PLASTIC SURROUNDING THE GEAR SHIFTER. THERE WAS AN ODOR IN THE VEHICLE AND THE SUBSTANCE LEFT A BURN MARK ON THE CONTACT. THE SUBSTANCE ALSO BURNED A HOLE THROUGH THE PLASTIC NEXT TO THE GEAR SHIFT AND ON THE LEATHER SEAT. ACURA STATED THAT THE... Read more
Fire
Incident date: Jun 18, 2016
JUNE 18, 2016, I HAD A SERVICE APPOINTMENT FOR A ROAD TRIP SPECIAL. I WAS GOING ON A ROAD TRIP A FEW DAYS LATER. I ADVISED [XXX] MY STEERING WHEEL IS SHAKING A LITTLE WHEN BREAKING FROM HIGHER SPEEDS. WHEN I GOT MY CAR BACK, [XXX] STATED THEY REPLACED THE FRONT ROTORS AND PADS. ABOUT 2 WEEKS LATER, I BEGAN HEARING A NOISE SOUNDED LIKE A LITTLE GRIND. KEPT DRIVING DIDN'T HEAR IT AGAIN. AS I W... Read more
Incident date: Aug 6, 2016
TAKATA RECALL MY DASH ON THE PASSENGER SIDE CRACKED AND NOW ANOTHER CRACK IS STARTING FOR NO REASON. I HAVE ALWAYS TAKEN GREAT CARE OF MY CAR AND DID NOT DO ANYTHING TO CAUSE IT TO CRACK AND THE AIRBAG LIGHT STARTED COMING ON AND DOESN'T GO OFF. I LOOKED IT UP BY VIN NUMBER AND DIDN'T SEE A RECALL BUT SAW OTHER COMPLAINTS JUST LIKE THIS HAS HAPPENED.
Incident date: Jul 11, 2016
I HAVE HAD TO REPLACE THE FUEL FILLER PIPE 3 TIMES BECAUSE IT LEAKED FUEL VAPORS AND CAUSED THE CHECK ENGINE LIGHT TO COME ON. ALL 3 PART REPLACEMENTS WERE GENUINE ACURA PARTS. THE REPLACEMENTS TOOK PLACE IN 2010(METRO ACURA), 2013(DAN'S MOBILE AND SMOG STATION) AND 2016(DAN'S MOBILE AND SMOG STATION). THE LAST FAILURE WAS CAUSED BY THE CRIMPING OF THE METAL GAS CAP FITTING TO THE PLASTIC FUEL FIL... Read more
Incident date: Mar 1, 2016
LETTER FROM CONGRESSMAN KING ON BEHALF OF CONSTITUENT RE ACURA RDX AIR BAG RECALL ISSUES. *SMD THE CONSUMER STATED HE WAS NOTIFIED IN MARCH 2016, OF A DEFECT WITH THE AIR BAG AND AS OF OCTOBER, THE PARTS ARE STILL UNAVAILABLE. *JB
Incident date: Nov 1, 2016
2008 ACURA RL. CONSUMER WRITES IN REGARDS TO RECALL NOTICES 16V-344 & 16V-061 REMEDY NOT AVAILABLE WITHIN A REASONABLE TIME FRAME- OVER 60 DAYS. *SMD
Incident date: May 31, 2016
SUDDEN APPEARANCE OF CRACK IN DASH PANEL, PERFECTLY OUTLINING PASSENGER AIR BAG. APPEARS AIR BAG MIGHT BE SWELLING, AND ABOUT TO BREAK THROUGH DASH PANEL. FIRST NOTICED WHEN ON ORDINARY DAY-TIME DRIVE ON INTERSTATE HIGHWAY. . LOCAL DEALER SAID HAS NEVER SEEN THIS BEFORE ON ANY MODEL ACURA. DEALER SAYS IT IS ONLY HEAT CRACK. THIS IS NOT LOGICAL, AS THE VEHICLE IS KEPT IN MY GARAGE. FURTHERM... Read more
Incident date: Oct 18, 2016
WHILE DRIVING ON THE HIGHWAY (MORNING TRAFFIC MOVING AT SPEED LIMIT - 65-70 MPH) I SMELLED SMOKE. IMMEDIATELY FOLLOWING THIS THERE WAS A THUD AND THEN THE CHECK ENGINE, LDW AND OTHER LIGHTS ILLUMINATED ON THE DASH, ALONG WITH AUDIBLE ALARM SOUND. SMOKE WAS NOW VISIBLE, COMING FROM THE ENGINE (UNDER THE HOOD). I WAS ABLE TO MOVE FROM THE MIDDLE LANE TO THE RIGHT LANE/EXIT LANE AS I KNEW I NEEDED... Read more
Fire
Incident date: Oct 18, 2016
WHILE DRIVING ON THE HIGHWAY (MORNING TRAFFIC MOVING AT SPEED LIMIT - 65-70 MPH) I SMELLED SMOKE. IMMEDIATELY FOLLOWING THIS THERE WAS A THUD AND THEN THE CHECK ENGINE, LDW AND OTHER LIGHTS ILLUMINATED ON THE DASH, ALONG WITH AUDIBLE ALARM SOUND. SMOKE WAS NOW VISIBLE, COMING FROM THE ENGINE (UNDER THE HOOD). I WAS ABLE TO MOVE FROM THE MIDDLE LANE TO THE RIGHT LANE/EXIT LANE AS I KNEW I NEEDED... Read more
Fire
Incident date: Nov 6, 2016
TL* THE CONTACT OWNS A 2012 ACURA TL. THE CONTACT STATED THE EPS WARNING LIGHT FLASHED, THE STEERING WHEEL WAS TIGHT AND THERE WAS A LOSS OF POWER STEERING. THE CONTACT WAS IN THE PROCESS OF EXITING A ROADWAY AND WAS ABLE TO PULL INTO A PARKING LOT TO TURN OFF THE VEHICLE AND RESTARTED THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXI... Read more
Incident date: Jul 29, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 ACURA TSX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V346000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PART... Read more
Incident date: Nov 7, 2016
WHEN ACCELERATING OR BRAKING, THE CAR LURCHES FORWARD. IT OCCURS WHEN EVEN PRESSURE IS APPLIED AND IS MOST NOTICEABLE WHEN APPLYING BRAKES AND VEHICLE IS AT 1000 RPMS AND AROUND 20MPH. OFTEN THE DRIVER MUST PRESS HARD ON THE BRAKES IN ORDER TO COME TO COMPLETE STOP AND AVOID HITTING VEHICLE IN FRONT. THIS IS A RECURRING ISSUE. BRAKES WERE REPLACED AT 14,000 MILES IN 7/2016 BY DEALERSHIP AND OWNE... Read more
Incident date: Nov 2, 2016
TL* THE CONTACT OWNS A 2009 ACURA TL. WHILE DRIVING APPROXIMATELY 5 MPH, THE AIR BAGS DEPLOYED INDEPENDENTLY AND CAUSED THE VEHICLE TO CRASH INTO A FENCE. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED HAND AND FACE INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACT... Read more
Crash
1 injured
Incident date: Aug 25, 2016
TAKATA RECALL? 2004 ACURA TL DASHBOARD STARTED CRACKING 2 MONTHS AGO AND IS GETTING WORSE. NOW, IT HAS CRACKS THAT SHOW THE OUTLINE OF AIRBAGS ON PASSENGER AND DRIVER SIDE OF DASH. THIS MAY CAUSE ISSUES WITH AIRBAGS DEPLOYMENT. I LOOKED ON LINE AND FOUND THAT THIS IS A VERY COMMON PROBLEM IN THE 2004 ACURA TL. THIS 2004 ACURA TL HAS APPROX 95000 MILES, WAS PURCHASED NEW AND HAS BEEN GARAGED SINCE... Read more
Incident date: Nov 4, 2016
TIRE BRAND/TYPE: COOPER CS4 P235/65R17 DOT U981 CLH 2814 PURCHASE DATE: JAN 24, 2015 W/EXTENDED ROAD HAZARD COVERAGE COMPONENT: OUTER WALL SPLITTING AND FRAYING WITH SIGNS OF BUBBLING VEHICLE: 2003 ACURA MDX AWD LOCATION: FRONT PASSENGER SIDE- DURING ROUTINE PSI CHECK I NOTED THE OUTER WALL WAS SPITTING AND HAD RUBBER FRAYING IN CONJUNCTION WHICH HAD NOT BEEN THERE PREVIOUSLY. THE SPLITTI... Read more