Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 16,985 complaints for ACURA
Incident date: Apr 15, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 ACURA TL. THE CONTACT RECEIVED A RECALL NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V061000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS P... Read more
Incident date: Jul 6, 2016
TAKATA RECALL. AFTER RECEIVING THE RECALL NOTICE FROM AMERICAN HONDA MOTOR, ACURA AUTOMOBILE DIVISION, I CALLED THE DEALER, WEIR CANYON ACURA IN ORANGE COUNTY, CA, IN EARLY JULY TO SCHEDULE THE SERVICE. HOWEVER, UNTIL NOW, THE RECALL SERVICE HAS NOT BEEN PERFORMED DUE TO UNAVAILABILITY OF PARTS. IT'S BEEN MORE THAN 60 DAYS SINCE MY APPOINTMENT WITH THE DEALER. THEREFORE, I FILED THIS COMPLAINT.
Incident date: Oct 1, 2016
THE CAR FAILED TO STOP FOR AN INTERSECTION. LUCKILY THERE WAS NO CROSS TRAFFIC, SO WE DID NOT HAVE AN ACCIDENT. MECHANIC DIAGNOSED THE PROBLEM: POWER BRAKE BOOSTER FAILED TO KEEP VACUUM, MAKING BRAKES WEAK. I SEE THAT THIS EXACT FAILURE WAS RECALLED FOR THE NEXT MODEL YEAR (2006). BOTH MODEL YEAR CARS USE THE SAME BOOSTER, SO IT IS LIKELY THE SAME CAUSE AND SAME RISK TO ALL 2005 ACURA RSX MO... Read more
Incident date: Sep 25, 2016
"TAKATA RECALL" I WAS INVOLVED IN A WRECK WITH AN 18 WHEELER. I WAS IN THE RIGHT LANE TRAVELING SOUTH ON HWY 59 RIGHT OUTSIDE OF GARRISON, TX AND THE 18 WHEELER WAS IN THE LEFT LANE. THE 18 WHEELER CAME INTO MY LANE HITTING MY REAR DRIVERS SIDE BUMPER. THIS KNOCKED MY VEHICLE OUT OF THE RIGHT LANE AND PERPENDICULAR TO THE LEFT LANE. THEN THE FRONT OF THE 18 WHEELER HIT MY ENTIRE DRIVERS SIDE AND ... Read more
Crash
2 injured
Incident date: Jul 11, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 ACURA TSX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V346000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PART... Read more
Incident date: Sep 27, 2016
I HAD 5000 MILES ON CAR AND MY BRAKES STARTED MAKING NOISE LIKE THE PADS NEEDED REPLACEMENT. I WAS COMING TO A LIGHT AND PUTTING MY BRAKES ON AND ALSO DRIVING ON HIGHWAY I WAS SLOWING DOWN AND HEARD THE NOISE. TOOK MY CAR TO DEALER AND THEY STATED THIS CAN HAPPEN IF YOU ARE ON THE HILLS IN PORTLAND. I EXPLAIN THAT I DO NOT LIVE IN THE HILLS. THEY RESURFACE ROTORS BUT I AM CONCERN THERE IS SOMETHI... Read more
Incident date: Mar 17, 2016
MY NAVIGATION SYSTEM STARTS ALARMING 3-4 BLOCKS FROM HOME STATING I HOME WHEN I AM NOT ON MY STREET. ALSO SYSTEMS SAYS I AM AT AN EXIT IN SEATTLE BUT IT IS INCORRECT. I SPOKE WITH ACURA AND THEY STATED THE MAPS ARE 5 YEARS OLD WHEN I BOUGHT THE CAR I WOULD THINK MAPS WERE UP TO DATE. ALSO MY RADIO WOULD ERASE STATIONS THAT WERE PRESET AND SHOW ZZZZZ ON STATIONS. THEY NEEDED TO UPDATE SOFTWARE ... Read more
Incident date: Sep 27, 2016
GAS MILES IS TERRIBLE SOMETIMES I GET 0-7 AVERAGE GAS MILES WHEN I WAS DRIVING SLOW AND FAST ON FREEWAY AFTER RESETING MILES PER GALLON. I USE PREMIUM GAS AND I LET ACURA AWARE OF PROBLEMS. I FILLED MY GAS TANK UP AGAIN AND IT CONTINUES TO GET POOR GAS MILES.
Incident date: Oct 2, 2016
THE FUEL GAUGE INDICATED THAT THE TANK WAS HALF EMPTY. AS SOON AS I BEGAN TO FUEL THE CAR, THE FUEL OVERFLOWED SPILLING ON THE VEHICLE. I SUSPECT THAT THE FUEL VAPOR RECOVERY SYSTEM MIGHT BE DEFECTIVE.
Incident date: Aug 28, 2016
BOTH FRONT SEATS AND THE DASHBOARD ARE EXTREMELY FULL OF CRACKS FOR A VEHICLE WITH SUCH LOW MILEAGE AND ALWAYS WELL TAKEN CARE OF.
Incident date: Aug 28, 2016
BOTH FRONT SEATS AND THE DASHBOARD ARE EXTREMELY FULL OF CRACKS FOR A VEHICLE WITH SUCH LOW MILEAGE AND ALWAYS WELL TAKEN CARE OF.
Incident date: Sep 29, 2016
BATTERY KEEPS DYING EVEN AFTER BUYING A NEW ONE. IT HAPPENDS EVEN AFTER BEING PARKED JUST FOR A FEW HOURS ONE DAY THE CAR STOPPED COMPLETETLY AND SUDDENTLY WHILE DRIVING
Incident date: Mar 10, 2015
TL* THE CONTACT OWNS A 2001 ACURA MDX. WHILE DRIVING 45 TO 50 MPH, THE FRONT END OF THE VEHICLE JERKED AND THE ENGINE, MAINTENANCE REQUIRED, VTM-4, AND AIR BAG INDICATORS REMAINED ILLUMINATED. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD, RESTARTED, AND DRIVEN TO THE CONTACT'S RESIDENCE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 04V176000 (POWER TRAIN). THE MANUFACTURER WAS NOTIFIED. TH... Read more
Incident date: Sep 26, 2016
NOTHING BUT TROUBLE SINCE I BOUGHT IT. PURCHASED JAN 2016. HAS REPLACED --- NAVIGATION, AMPLIFIER & FUEL PUMP!!! OWNED 2016 MDX FOR LESS THAN A WEEK- VEHICLE JOLTS FORWARD-GIVES ITSELF EXTRA GAS EVEN WHEN YOUR FOOT IS ON THE BRAKE! TRANSMISSION NOT SMOOTH. BEEN IN FOR SERVICE OVER 40 DAYS NOW (TOTAL). HESITATES SOMETIMES- WAS STUCK AT 15 MPH FOR A FEW MINUTES. RADIO GOES UNRESPONSIVE- NO BUTTON... Read more
Incident date: Sep 26, 2016
NOTHING BUT TROUBLE SINCE I BOUGHT IT. PURCHASED JAN 2016. HAS REPLACED --- NAVIGATION, AMPLIFIER & FUEL PUMP!!! OWNED 2016 MDX FOR LESS THAN A WEEK- VEHICLE JOLTS FORWARD-GIVES ITSELF EXTRA GAS EVEN WHEN YOUR FOOT IS ON THE BRAKE! TRANSMISSION NOT SMOOTH. BEEN IN FOR SERVICE OVER 40 DAYS NOW (TOTAL). HESITATES SOMETIMES- WAS STUCK AT 15 MPH FOR A FEW MINUTES. RADIO GOES UNRESPONSIVE- NO BUTTON... Read more
Incident date: Sep 26, 2016
NOTHING BUT TROUBLE SINCE I BOUGHT IT. PURCHASED JAN 2016. HAS REPLACED --- NAVIGATION, AMPLIFIER & FUEL PUMP!!! OWNED 2016 MDX FOR LESS THAN A WEEK- VEHICLE JOLTS FORWARD-GIVES ITSELF EXTRA GAS EVEN WHEN YOUR FOOT IS ON THE BRAKE! TRANSMISSION NOT SMOOTH. BEEN IN FOR SERVICE OVER 40 DAYS NOW (TOTAL). HESITATES SOMETIMES- WAS STUCK AT 15 MPH FOR A FEW MINUTES. RADIO GOES UNRESPONSIVE- NO BUTTON... Read more
Incident date: Jul 2, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2005 ACURA RL. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR INTERMITTENTLY ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V061000, 16V344000 (AIR BAGS), AND 13V092000 (SERVICE BRAKES, HYDRAULIC, TRACTION CONTROL SYSTEM). THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A... Read more
Incident date: Sep 1, 2016
A REP AT THE IIHS SUGGESTED THAT I TAKE THIS UP WITH YOU. I HAVE FOUND IT REALLY DIFFICULT TO COPE WITH THE LED HEADLIGHTS IN ONCOMING CARS. I REALLY CAN'T UNDERSTAND HOW THEIR USE WAS APPROVED. SURELY THE NEED TO SEE OBSTACLES MUST BE BALANCED WITH THE NEED NOT TO BLIND OTHER DRIVERS. MY CAR IS LOW SLUNG, AND MY EYES TAKE A DIRECT HIT FROM ONCOMING HEADLIGHTS OF HIGHER WHEELBASE VEHICLES, YET HAL... Read more
Incident date: Apr 13, 2004
I HAVE A PROBLEM IN AUTOMATIC TRANSMISSION OF MY ACURA TL 2000 THAT I BOUGHT 2YEARS AGO. WHEN SHIFTING FROM 2ND TO 3RD SOMETIMES IT DONT CHANGE THE GEAR. IT SEEMS LIKE SLIPPED. UPON SEARCH I FOUND OUT THAT THIS CAR WAS RECALLED FOR FIXING THIS PROBLEM AS IT IS MANUFACTURING FAULT. BUT THE OWNER DIDN'T TAKE IT MAY BE BECAUSE IT IS REGISTERED IN UAE AND ACURA DON'T HAVE MUCH APPEARANCE HERE. I WANT ... Read more
Incident date: Apr 13, 2004
I HAVE A PROBLEM IN AUTOMATIC TRANSMISSION OF MY ACURA TL 2000 THAT I BOUGHT 2YEARS AGO. WHEN SHIFTING FROM 2ND TO 3RD SOMETIMES IT DONT CHANGE THE GEAR. IT SEEMS LIKE SLIPPED. UPON SEARCH I FOUND OUT THAT THIS CAR WAS RECALLED FOR FIXING THIS PROBLEM AS IT IS MANUFACTURING FAULT. BUT THE OWNER DIDN'T TAKE IT MAY BE BECAUSE IT IS REGISTERED IN UAE AND ACURA DON'T HAVE MUCH APPEARANCE HERE. I WANT ... Read more
Incident date: Jun 8, 2016
SRS LIGHT IS ON, ENGINE LIGHT IS TRANSMISSION IS MISS FIRING, FUEL TANK HAS A LINK. TRANSMISSION BEEN FIX ON A RECALL BEFORE
Incident date: Jun 8, 2016
SRS LIGHT IS ON, ENGINE LIGHT IS TRANSMISSION IS MISS FIRING, FUEL TANK HAS A LINK. TRANSMISSION BEEN FIX ON A RECALL BEFORE
Incident date: Jun 8, 2016
SRS LIGHT IS ON, ENGINE LIGHT IS TRANSMISSION IS MISS FIRING, FUEL TANK HAS A LINK. TRANSMISSION BEEN FIX ON A RECALL BEFORE
Incident date: Sep 29, 2016
HAS EVAP FUEL TANK DETECTION
Incident date: Sep 29, 2016
THE SPRINGS DON'T WORK RIGHT, THE 4 WHEEL DON'T WORK AT ALL, THE CAR DON'T GET UP TO SPEED LIKE IT'S SUPPOSE TO. EVERY TIME YOU MAKE A SHARP TURN THE TRANSMISSION STARTS MESSING UP
Incident date: Sep 29, 2016
THE SPRINGS DON'T WORK RIGHT, THE 4 WHEEL DON'T WORK AT ALL, THE CAR DON'T GET UP TO SPEED LIKE IT'S SUPPOSE TO. EVERY TIME YOU MAKE A SHARP TURN THE TRANSMISSION STARTS MESSING UP
Incident date: Sep 29, 2016
THE SPRINGS DON'T WORK RIGHT, THE 4 WHEEL DON'T WORK AT ALL, THE CAR DON'T GET UP TO SPEED LIKE IT'S SUPPOSE TO. EVERY TIME YOU MAKE A SHARP TURN THE TRANSMISSION STARTS MESSING UP
Incident date: Jun 2, 2016
DASHBOARD CRACK AND AIR BAG SIGNAL SHOW.
Incident date: Mar 15, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 ACURA ILX. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V061000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TO... Read more
Incident date: Apr 22, 2016
TL* THE CONTACT OWNS A 1990 ACURA LEGEND. WHILE BACKING UP THE VEHICLE, THE BRAKES CEASED TO FUNCTION WHICH RESULTED IN A REAR END COLLISION WITH ANOTHER VEHICLE. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE MASTER CYLINDER WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE FAILURE RECURRED AND THE MASTER CYLINDER ... Read more
Crash
Incident date: Jul 5, 2016
TAKATA RECALL: I RECEIVED NOTICE FROM ACURA ON 7/5/16 TO CALL MY DEALER (ACURA OF OCEAN, NJ) TO SCHEDULE APPT. FOR REPLACEMENT OF (2) DEFECTIVE PARTS. I IMMEDIATELY CALLED DEALER AND WAS INFORMED THAT PARTS WERE ON "BACK ORDER" AND THEY WOULD CALL ME WHEN PARTS ARRIVED TO SCHEDULE INSTALL. I HAVE CALLED DEALER 2 TIMES SINCE 7/5 AND HAVE BEEN TOLD THAT PARTS ARE STILL ON "BACK ORDER". IT HAS BEE... Read more
Incident date: Mar 14, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 ACURA ILX. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V061000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISC... Read more
Incident date: Sep 1, 2016
2017 ACURA MDX. CONSUMER WRITES IN REGARDS TO WARNING "BEEPS" VOLUME ISSUES. *SMD THE CONSUMER STATED THE VOLUME OF THE WARNING BEEPS NEEDED TO BE INCREASED. IF THE RADIO WAS ON AND A CALL CAME IN, THE RADIO VOLUME WOULD AUTOMATICALLY SHUT OFF UNTIL THE PHONE CALL ENDED. *JB
Incident date: Jul 7, 2016
TAKATA RECALL: AMERICAN HONDA/ACURA HAS FAILED TO ADDRESS THE PASSENGER SIDE AIRBAG IN A TIMELY MANNER AND IS REFUSING TO PROVIDE A LOANER CAR IN THE MEAN TIME.
Incident date: Sep 27, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 ACURA TSX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V346000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Sep 1, 2016
2014 ACURA RDX. CONSUMER WRITES IN REGARDS TO REPLACEMENT PARTS NOT AVAILABLE TO REPAIR DRIVER FRONT AIRBAG INFLATOR AIRBAG RECALL NOTICE. *SMD
Incident date: Sep 27, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2015 ACURA RDX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V061000 (AIR BAGS) HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONF... Read more
Incident date: Jul 25, 2016
CAR HAD ELECTRICAL MALFUNCTION THE ODOMETER KEEP HAVING EQUAL NUMBERS ALOT OF THE TIME. ALSO ACCELERATION KEPT CHANGING ON ITS OWN. AS I WAS DRIVING AND ALSO ON THE HIGHWAY GOING TOWARDS OREGON. IN JULY OF 2016. *TR
Incident date: Mar 11, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 ACURA RDX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V061000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS ... Read more
Incident date: Mar 15, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2015 ACURA ILX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V061000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAIL... Read more
Incident date: Sep 26, 2016
TL* THE CONTACT OWNS A 2016 ACURA TLX. THE CONTACT WAS UNABLE TO UNLOCK THE FRONT DRIVER SIDE DOOR FROM INSIDE THE VEHICLE. THE CONTACT HAD TO EXIT THE VEHICLE FROM THE OUTSIDE DOOR HANDLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 2,000.
Incident date: Sep 26, 2016
TL* THE CONTACT OWNS A 2016 ACURA TLX. THE CONTACT WAS UNABLE TO UNLOCK THE FRONT DRIVER SIDE DOOR FROM INSIDE THE VEHICLE. THE CONTACT HAD TO EXIT THE VEHICLE FROM THE OUTSIDE DOOR HANDLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 2,000.
Incident date: Sep 26, 2016
THERE IS NO WAY TO PLACE THE CAR IN NEUTRAL WITHOUT TURNING THE ENGINE ON. TODAY I WAS AT A GAS STATION WHEN A FUEL PUMP MALFUNCTIONED AND THERE WAS A FUEL SPILL THAT NEEDED TO BE CLEANED. THE PROCEDURE WAS TO MOVE THE CAR WITHOUT TURNING ON THE ENGINE SO THEY CAN ACCESS THE AREA TO CLEAN UP THE SPILL. AFTER SPEAKING TO MY LOCAL DEALER AND TO THE MAIN CONTACT PHONE NUMBER FOR HONDA NORTH AMERICA, ... Read more
Incident date: Aug 16, 2016
RUST THROUGH CONDITION ON RIGHT SUB-FRAME SUPPORTING ENGINE, TRANSMISSION, RIGHT FRONT SUSPENSION. AIR CONDITIONING CONDENSER DRAIN TUBE DRIPS CONDENSATION/WATER DIRECTLY ONTO THIS AREA OF THE SUB-FRAME CAUSING SEVERE CORROSION AND EVENTUALLY PART FAILURE LEAVING ENGINE, TRANSMISSION, RIGHT FRONT SUSPENSION WITHOUT PROPER ALIGNMENT AND SUPPORT THAT CAN HAPPEN AT ANY SPEED. ACURA DENOUNCED ANY K... Read more
Incident date: Aug 16, 2016
RUST THROUGH CONDITION ON RIGHT SUB-FRAME SUPPORTING ENGINE, TRANSMISSION, RIGHT FRONT SUSPENSION. AIR CONDITIONING CONDENSER DRAIN TUBE DRIPS CONDENSATION/WATER DIRECTLY ONTO THIS AREA OF THE SUB-FRAME CAUSING SEVERE CORROSION AND EVENTUALLY PART FAILURE LEAVING ENGINE, TRANSMISSION, RIGHT FRONT SUSPENSION WITHOUT PROPER ALIGNMENT AND SUPPORT THAT CAN HAPPEN AT ANY SPEED. ACURA DENOUNCED ANY K... Read more
Incident date: Aug 16, 2016
RUST THROUGH CONDITION ON RIGHT SUB-FRAME SUPPORTING ENGINE, TRANSMISSION, RIGHT FRONT SUSPENSION. AIR CONDITIONING CONDENSER DRAIN TUBE DRIPS CONDENSATION/WATER DIRECTLY ONTO THIS AREA OF THE SUB-FRAME CAUSING SEVERE CORROSION AND EVENTUALLY PART FAILURE LEAVING ENGINE, TRANSMISSION, RIGHT FRONT SUSPENSION WITHOUT PROPER ALIGNMENT AND SUPPORT THAT CAN HAPPEN AT ANY SPEED. ACURA DENOUNCED ANY K... Read more
Incident date: Jul 20, 2016
TAKATA RECALL - DEALERSHIP NOTIFIED ON JULY 20TH, 2016 AND AS OF SEPTEMBER 23, MY REPLACEMENT PART HAS NOT ARRIVED. (CERRITOS ACURA, CA). I CALLED CUSTOMER RELATIONS AND THEY WILL FORWARD LOANER CAR REQUEST TO CASE MANAGER TO POSSIBLY SUPPLY A LOANER CAR. MY COMPLAINT TO YOUR AGENCY IS THAT I HAVE NOT HAD FULL USE OF MY CAR FOR OVER 2 MONTHS NOW, AND THERE IS NO EXPECTED DATE IN SIGHT. I HAVE EL... Read more
Incident date: Sep 22, 2016
VEHICLE HAS HESITATION/STUTTER WHEN ACCELERATING FROM 0 TO AROUND 20MPH. THIS IS A CONSTANT PROBLEM, NOT A ONE TIME OCCURRENCE.
Incident date: Feb 3, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 ACURA RDX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V061000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PART... Read more
Incident date: Sep 21, 2016
TL* THE CONTACT OWNS A 2013 ACURA ILX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V061000 (AIR BAGS) HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED ANY FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS REMEDY NOT YET... Read more