Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 16,985 complaints for ACURA
Incident date: Dec 6, 2025
The contact owns a 2022 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 25V741000 (Electrical System); however, the part for the recall repair was not available. The dealer was contacted, and the contact was informed that parts were not yet available. The manufacturer was contacted, and the contact was informed that parts were not yet available. The contact was inf... Read more
Incident date: Dec 9, 2025
The contact owns a 2024 Ford F-150. The contact received notification of NHTSA Campaign Number: 25V512000 (POWER TRAIN); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced... Read more
Incident date: Dec 9, 2025
We are noticing what many others are with similar age RDX models - the headlamp assemblies are terribly dim leading to low visibility without using the high beams (not always possible). We have replaced the headlamps with really high output ones, with no real difference. The faulty inside of the headlamp assemblies are making it much harder to see at night, especially in rain or other bad weather.... Read more
Incident date: Dec 7, 2025
Ford has a known problem with Ecoboost engines can leak coolant into the engine’s valves. This happened to our vehicle and we had to replace the engine due to misfiring cylinders. The check engine light kept coming on. We intially replaced all spark plugs and coils. Then after that didn't resolve the problem, the entire engine had to be replaced.
Incident date: Dec 7, 2025
1:Sunroof frame shifts creating a popping noise during certain driving conditions. Turning and going up a drive way. 2:Distracting for the driver and passengers stay concerned the whole time. 3:There is a service bulletin with Acura 23-004 but no recall to the matter. 4: Unknown 5:No warning lamps
Incident date: Nov 1, 2025
The contact owns a 2011 Hyundai Sonata. The contact stated that while driving at an undisclosed speed, the brake warning light illuminated, and the vehicle shut off. The vehicle was taken to the dealer, where it was confirmed that the failure was due to an unrepaired recall. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic). The repair was performed.... Read more
Incident date: Dec 8, 2025
Per the attached letter to 1 A Auto I installed the subject steering shaft and torqued it per their video instructions. It slipped off causing a complete loss of steering because it wasn't properly fabricated. . Thankfully, I was travelling at low speed and was able to safeky stop, make an emergency repair and got the truck home. It caused a break in the airabag clock spring cable and also brok... Read more
Incident date: Oct 7, 2025
Vehicle is failing oil consumption test at 97,571 miles. They are saying it’s burning excessive oil due to failed piston which ran had an open recall for . I’d like my vehicle to be considered for oil consumption test and possible motor replacement.
Incident date: Dec 6, 2025
This recalled vehicle cannot be driven safely. No remedy is available. I am paying for a lease. I cannot use and requesting federal assistance for a lease termination or replacement..
Incident date: Dec 5, 2025
SUV Rear hatch has a mind of its own and will come down unexpectedly on you when your reaching into the back. This is the kick your foot under the bumper to get it to open feature. I have never been able to get this feature to work when I want it to. However I'm pretty good at getting the hatch to open when I am just washing the car/bumper. From my research this seems to be a very common gripe amo... Read more
Incident date: Dec 5, 2025
My 2022 Ram 2500 6.4L HEMI has a long crank/hard-start issue every morning. It takes 5–6 attempts to start when the vehicle sits overnight. After starting once, it runs normally the rest of the day. I also had issues where the truck struggled to start after refueling. I replaced the gas cap and EVAP purge valve, which improved the refueling issue, but the long-crank cold start continues. I sus... Read more
Incident date: Nov 22, 2025
I had turned on my front and rear window defrosters and as I was driving along the road, my rear windshield shattered unprovoked.
Incident date: Dec 7, 2017
The engine has begun making a persistent knocking sound, especially during acceleration. A mechanic inspected it and indicated it may be related to cylinder compression issues or internal engine damage, but the exact cause is not yet confirmed. Because this matches symptoms associated with the known connecting rod bearing defect affecting the 2.0L Nu GDI engines, I am requesting a full warranty in... Read more
Incident date: May 30, 2025
Following vehicle startup, the entire audio system defaults to a muted state, affecting all sound output channels. This includes, but is not limited to: Critical Safety Alerts: Seat belt warnings, system malfunction indicators, and door ajar chimes. Proximity and Collision Warnings: Parking assist chimes, Rear Cross-Traffic Alert (RCTA) warnings, and Backup Collision Intervention (BCI) alert... Read more
Incident date: May 30, 2025
i purchased the vehicle March of 2025. Since I have been to the dealership on multiple occasions. I was there less than a week after purchase because there was a noise coming from the front tire the dealership balanced the tire. The noise was still there so i returned and the next time they replaced the front wheel bearings. I still have issues with the steering wheel shaking so they replaced all ... Read more
Incident date: May 30, 2025
i purchased the vehicle March of 2025. Since I have been to the dealership on multiple occasions. I was there less than a week after purchase because there was a noise coming from the front tire the dealership balanced the tire. The noise was still there so i returned and the next time they replaced the front wheel bearings. I still have issues with the steering wheel shaking so they replaced all ... Read more
Incident date: Nov 25, 2025
The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brake, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that occasionally, while driving at various speeds, the vehicle lost automotive power. The check engine and ABS warning lights were illuminated. The vehicle was taken to a local dealer... Read more
Incident date: Dec 3, 2025
The contact owns a 2020 Honda Pilot. The contact stated that an ABS message was frequently displayed on the instrument panel. The vehicle was taken to a dealer, and the contact was informed that there was a miscommunication error with the front camera, which caused the failure. The contact was informed that the failure was not a safety issue and was given an estimate for the repair; however, the c... Read more
Incident date: Nov 29, 2025
On November 15, 2024, my Ford Mustang Mach-E was involved in a rear-end collision on Interstate 270 near Clarksburg, Maryland. I was struck at high speed by a box truck, which pushed my vehicle forward into the van in front of me. The rear of the vehicle sustained significant damage, including the complete shattering of the rear window. During the impact, the steering wheel detached from the stee... Read more
Crash
1 injured
Incident date: Nov 25, 2025
The contact owns a 2019 Acura ILX. The contact stated that while driving 50 MPH downhill, the vehicle accelerated unintendedly and was pulling from side to side. The contact firmly held the steering wheel to keep the vehicle in the intended lane. Additionally, the contact depressed the brake pedal simultaneously, but the vehicle hesitated to respond, causing the braking distance to be extended. Th... Read more
Incident date: Feb 1, 2025
I am reporting a serious safety and reliability concern with my 2025 Hyundai Tucson. At only about 2,000 miles, I was informed by the Hyundai dealership that the transmission has already failed and needs to be replaced. This vehicle is essentially brand new and should not be experiencing a major powertrain failure so early in its lifespan. The transmission issue has caused significant concern reg... Read more
Incident date: Nov 3, 2025
The car was fully charged and all of a sudden displayed a limited power warning and stopped driving completely. We were stuck on a road and had to get a tow truck. The tow truck was able to get power to the battery to drive it up on the bed. It was fully dead -couldn’t even unlock the doors. It’s been at Hyundai for 3 days and they are replacing the ICCU fuse. From what I read this is a very ... Read more
Incident date: Dec 1, 2025
Have had jerky shifts and hard down shifts while driving 2021 Ford Expedition. Told dealership and was told it was normal. Then went in for oil change told the dealership about lose of power while shifting and hard shifts they advised to have transmission fluid changed. Not even 3 weeks later while pulling out onto a busy road my vehicles engine revved very high but the transmission never engaged ... Read more
Incident date: Dec 2, 2025
Three weeks ago the instrument cluster indicated a failure of the front collision avoidance system and said to have the vehicle examined by the dealer. I dropped it off two weeks ago and have been informed that they're having trouble updating the instrument panel and other component software. Other times the instrument panel would go dark for several seconds while driving. There is an open reca... Read more
Incident date: Dec 2, 2025
I periodically have throttle lag issues when starting to roll and take off from a stop - a lot of times this is in the middle of an intersection or pulling out into traffic lanes. The throttle almost doesn't respond or drops and then a few moments later takes off trying to make up for the throttle lag.
Incident date: Dec 2, 2025
While driving my 2023 Sorento plug-in hybrid a msg appeared that Charging Stopped Check Cable. When you stop the car and try to drive it will not go into any gear, msg says Shifting Conditions Not Met and Unplug Vehicle to Start and the wheels are locked up (E-brake) and needs a tow truck with dollies in order to load. This happened in the middle of the Highway and it’s happened FOUR times. By t... Read more
Incident date: Oct 12, 2025
The contact owns a 2015 Volkswagen Passat. The contact stated that cool air was being blown inside the vehicle. The contact stated that the heater failed to heat the passenger’s side of the vehicle. Additionally, the defroster failed to properly defrost the windshield while activated. The contact linked the failure to VWP:16‑05; (Heater Core Limited Warranty Extension). The vehicle was taken t... Read more
Incident date: Dec 14, 2024
Transmission failed to engage gear properly after backing up. Grinding sounds heard when vehicle was in drive. Problem has been confirmed and inspected by Chevrolet dealership. Vehicle is available for inspection. Occupants safety was at risk because gears could have locked up during commute causing vehicle to be undriveable, leaving driver and passengers stranded. Blind spot feature is unavaila... Read more
Incident date: Dec 1, 2025
the transmission has failed with hardly any warning. Stops without warning, while driving down the road. The car will start just fine but will not rev. or respond to the accelerator. When it stops will driving, it will rev way up but will not have any power to move.
Incident date: Nov 28, 2025
I got in the car and before even starting the car the window on the hatch exploded. It is shattered and I am glad my child was not in the back seat.
Incident date: Nov 28, 2025
The contact owned a 2019 Acura TLX. The contact stated that while driving at approximately 65 MPH the vehicle was losing forward velocity and the steering was pulling slightly to the right. The contact stated that the vehicle suddenly and violently turned to the right. The contact was not aware of any warning lights. The contact was unable to counter turn and the vehicle crashed into the guard rai... Read more
Crash
1 injured
Incident date: Nov 28, 2025
The contact owned a 2019 Acura TLX. The contact stated that while driving at approximately 65 MPH the vehicle was losing forward velocity and the steering was pulling slightly to the right. The contact stated that the vehicle suddenly and violently turned to the right. The contact was not aware of any warning lights. The contact was unable to counter turn and the vehicle crashed into the guard rai... Read more
Crash
1 injured
Incident date: Oct 15, 2025
Dashboard is occasionally black when the truck is started. The gauges don't work, and an alarm starts ringing. After a short while the gauges start to appear on the screen one at a time. this has happened several times in the few months that I've owned this truck. I see that a recall has been issued for the 2025 and 2026 Model F150's but it is also happening in my 2024 F150 that I bought new in Fe... Read more
Incident date: Dec 2, 2025
Since the purchase of my Acura MDX 2019, the following problems have been reported to the dealership and to Honda Manufacturing Inc. without any resolution. The dealer shop has replaced recall parts, but the problems persist and have not gone away. The vehicle stalls and stops working while driving. The engine makes knocking/rattling noises upon becoming disabled while driving.The engine would ran... Read more
Incident date: Dec 2, 2025
My 2016 Toyota Corolla suddenly showed a Check Engine light, and the dealer diagnosed a CVT transmission failure with code P2757. This code is linked directly to Toyota’s own TSB T-SB-0150-16 for torque converter clutch/valve-body failure. The dealer confirmed the issue and quoted me $11K to fix it. This is frightening because a failing transmission can slip, hesitate, or lose power at any mome... Read more
Incident date: Dec 2, 2025
I had just replaced the transmission (R1080; 6 cyl 3.5L Turbo) on September 3, 2025 due to P0734-00 (Gear 4 incorrect Ratio and P07F7-00 (Gear 10 incorrect Ratio). The transmission matter can be referenced on NHTSA ID # XXX. On September 30, 2025, while driving down the parking deck ramp (at 3-5mph) my check engine light came on with code P0022 (camshaft timing); resulting in replacement of the ... Read more
Incident date: Nov 28, 2025
Rear window shattered while parked at work for unknown reason.
Incident date: Nov 28, 2025
Entered vehicle and notice strong smell of gasoline, driving my young kids to daycare and preschool they complained of the smell and we had to lower windows. Upon dropping them off, went to mechanic who confirmed it was a fuel system issue, fixed a valve. Following few days the truck has issues starting and is stalling and jerking at lights. I return to the mechanic who advises it is the same issu... Read more
Incident date: Nov 26, 2025
As I was turning right (slowly accelerating from a complete stop) into a shopping center parking lot, I was entering into the lane behind a vehicle that had just passed in front of me (and was headed in the same direction I was going to turn). My 2022 Acura MDX Low Speed Braking Control system engaged for no reason. The breaks slammed hard bringing the car to a hard, sudden stop, and I thought I h... Read more
Incident date: Jul 1, 2022
Recall R25C8 affects my 2022 Leaf’s battery cells and makes Level 3 charging unsafe. The proposed software only detects the defect and may disable the car. It does not fix the battery. I request repurchase or replacement of the vehicle. I also want to note that EVgo, one of the largest fast charging networks, is refusing to initiate fast charging sessions for Nissan Leafs because of this defect... Read more
Incident date: Nov 21, 2025
All the sensors are blinking with no damage done to the vehicle no Cruz Control no abs no lane departure and more all sensor is not working
Incident date: Nov 21, 2025
All the sensors are blinking with no damage done to the vehicle no Cruz Control no abs no lane departure and more all sensor is not working
Incident date: Nov 26, 2025
As I was turning right (slowly accelerating from a complete stop) into a shopping center parking lot, I was entering into the lane behind a vehicle that had just passed in front of me (and was headed in the same direction I was going to turn). My 2022 Acura MDX Low Speed Braking Control system engaged for no reason. The breaks slammed hard bringing the car to a hard, sudden stop, and I thought I h... Read more
Incident date: Nov 26, 2025
Engine showed signs of loss of power and excess noise. It was taken to dealership via MB roadside assistance. At the dealership, they diagnosed it with engine catastrophic failure due to metal parts found in the oil filter. At no time was the engine disassembled to ensure known defects and still under warranty parts were not the cause. Dealer estimated the repair to cost in excess of $22K. MBU... Read more
Incident date: Nov 21, 2025
At stop light vehicle began to sputter, run rough, and make noise. I was less than a mile from my home, no check engine light on. I turned the vehicle off, used a scanner to have codes P0106 and P0506 show. I had vehicle towed to Complete Car Care. Misfire on multiple cylinders, 3 push rods bent, one valve spring broken. The right Cylinder head assembly had to be removed and replaced with 8 new pu... Read more
Incident date: Apr 19, 2024
campaign on recalls enabling remote murderings from eric young to used car dealership in ocean springs mississippi and brain body and eric young sex trafficing and silent making people need open heart surgury 90% of done and stay in hospital weeks negative gram burning threw them from radio head campaigns
Incident date: Nov 25, 2025
While driving my 2020 Acura MDX with 29,647 miles, all AcuraWatch safety systems suddenly failed at once, including Collision Mitigation Braking System (CMBS), Lane Keeping Assist, Road Departure Mitigation, Adaptive Cruise Control, and Automatic High Beams. Multiple warning messages appeared simultaneously. This disabled forward collision warning, automatic emergency braking, and lane departure/l... Read more
Incident date: Nov 28, 2025
The contact owns a 2020 Ford F-350. The contact received notification of NHTSA Campaign Number: 24V957000 (Fuel System, Diesel); however, the part for the recall repair was not available. The contact stated that parts were still not available for approximately one year. The contact stated it should not take the manufacturer that long to write a new software program. In addition, the contact stated... Read more
Incident date: Nov 25, 2025
While driving my 2020 Acura MDX with 29,647 miles, all AcuraWatch safety systems suddenly failed at once, including Collision Mitigation Braking System (CMBS), Lane Keeping Assist, Road Departure Mitigation, Adaptive Cruise Control, and Automatic High Beams. Multiple warning messages appeared simultaneously. This disabled forward collision warning, automatic emergency braking, and lane departure/l... Read more
Incident date: Nov 25, 2025
Vehicle transaxle will start or feel like is slips and wont go pass 40mph on the highway and has become a safety concern. This started about a week ago and continues. No lights on dash and dealer claims they cant duplicated concern. On the way to the dealer it was doing it and when we pickup the vehicle started doin again less than a mile from dealer. They charge for diag and the car is under warr... Read more