Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 16,985 complaints for ACURA
Incident date: Jun 1, 2016
TRANSMISSION - CAR LURCHES AT LOW SPEEDS AND HESITATES WHEN YOU TRY TO START OFF FROM A STOP. I PURCHASED A 2016 ACURA MDX FROM JAY WOLFE HONDA IN KANSAS CITY, MO AND SO FAR MY TOTAL OVERALL EXPERIENCE IS A "0" I HAVE HAD MY CAR IN THE SHOP FOR ABOUT 20% OF THE TIME I HAVE OWNED IT AND MY LAST REPAIR WAS TO REPLACE THE TRANSMISSION WITH 10,000 MILES ON THE VEHICLE! IT STILL SHIFTS JERKY AT LOW S... Read more
Incident date: Nov 4, 2016
MY NAME IS [XXX] , IN 2014 I WALKED INTO MARIN ACURA (LOCATED IN MARIN, CALIFORNIA) AND LEASED A 2015 ACURA TLX. THIS WAS ESPECIALLY AN EXCITING MODEL DUE TO IT REDESIGN. WITHIN THE FIRST YEAR OF MY LEASE I RECEIVED A RECALL LETTER IN THE MAIL STATING THAT THEIR WAS A DEFECT IN REGARDS TO THE TRANSMISSION. I BROUGHT THE VEHICLE TO THE DEALER AND THEY "FIXED" IT AND SENT ME ON MY WAY. ONE YEAR LATE... Read more
Incident date: Nov 4, 2016
MY NAME IS [XXX] , IN 2014 I WALKED INTO MARIN ACURA (LOCATED IN MARIN, CALIFORNIA) AND LEASED A 2015 ACURA TLX. THIS WAS ESPECIALLY AN EXCITING MODEL DUE TO IT REDESIGN. WITHIN THE FIRST YEAR OF MY LEASE I RECEIVED A RECALL LETTER IN THE MAIL STATING THAT THEIR WAS A DEFECT IN REGARDS TO THE TRANSMISSION. I BROUGHT THE VEHICLE TO THE DEALER AND THEY "FIXED" IT AND SENT ME ON MY WAY. ONE YEAR LATE... Read more
Incident date: Nov 4, 2016
MY NAME IS [XXX] , IN 2014 I WALKED INTO MARIN ACURA (LOCATED IN MARIN, CALIFORNIA) AND LEASED A 2015 ACURA TLX. THIS WAS ESPECIALLY AN EXCITING MODEL DUE TO IT REDESIGN. WITHIN THE FIRST YEAR OF MY LEASE I RECEIVED A RECALL LETTER IN THE MAIL STATING THAT THEIR WAS A DEFECT IN REGARDS TO THE TRANSMISSION. I BROUGHT THE VEHICLE TO THE DEALER AND THEY "FIXED" IT AND SENT ME ON MY WAY. ONE YEAR LATE... Read more
Incident date: Nov 4, 2016
MY NAME IS [XXX] , IN 2014 I WALKED INTO MARIN ACURA (LOCATED IN MARIN, CALIFORNIA) AND LEASED A 2015 ACURA TLX. THIS WAS ESPECIALLY AN EXCITING MODEL DUE TO IT REDESIGN. WITHIN THE FIRST YEAR OF MY LEASE I RECEIVED A RECALL LETTER IN THE MAIL STATING THAT THEIR WAS A DEFECT IN REGARDS TO THE TRANSMISSION. I BROUGHT THE VEHICLE TO THE DEALER AND THEY "FIXED" IT AND SENT ME ON MY WAY. ONE YEAR LATE... Read more
Incident date: Nov 8, 2016
DASHBOARD IS CRACKED, AFFECTING PASSANGER AIRBAGS. MANY 3RD GEN TL'S HAVE THIS PROBLEM, WHICH NEEDS TO BE FIXED PLEASE! HAPPENS OVERNIGHT, AND WORSENS. A DEFECT FROM ACURA.
Incident date: Nov 8, 2016
DASHBOARD IS CRACKED, AFFECTING PASSANGER AIRBAGS. MANY 3RD GEN TL'S HAVE THIS PROBLEM, WHICH NEEDS TO BE FIXED PLEASE! HAPPENS OVERNIGHT, AND WORSENS. A DEFECT FROM ACURA.
Incident date: Jun 1, 2016
TL* THE CONTACT OWNS A 2000 ACURA TL. THE CONTACT STATED THAT THE REARVIEW MIRROR LEAKED A TOXIC SUBSTANCE (OVER SIX MONTHS AGO) OVER THE SEAT AND ONTO THE PLASTIC SURROUNDING THE GEAR SHIFTER. THERE WAS AN ODOR IN THE VEHICLE AND THE SUBSTANCE LEFT A BURN MARK ON THE CONTACT. THE SUBSTANCE ALSO BURNED A HOLE THROUGH THE PLASTIC NEXT TO THE GEAR SHIFT AND ON THE LEATHER SEAT. ACURA STATED THAT THE... Read more
Fire
Incident date: Jun 18, 2016
JUNE 18, 2016, I HAD A SERVICE APPOINTMENT FOR A ROAD TRIP SPECIAL. I WAS GOING ON A ROAD TRIP A FEW DAYS LATER. I ADVISED [XXX] MY STEERING WHEEL IS SHAKING A LITTLE WHEN BREAKING FROM HIGHER SPEEDS. WHEN I GOT MY CAR BACK, [XXX] STATED THEY REPLACED THE FRONT ROTORS AND PADS. ABOUT 2 WEEKS LATER, I BEGAN HEARING A NOISE SOUNDED LIKE A LITTLE GRIND. KEPT DRIVING DIDN'T HEAR IT AGAIN. AS I W... Read more
Incident date: Aug 6, 2016
TAKATA RECALL MY DASH ON THE PASSENGER SIDE CRACKED AND NOW ANOTHER CRACK IS STARTING FOR NO REASON. I HAVE ALWAYS TAKEN GREAT CARE OF MY CAR AND DID NOT DO ANYTHING TO CAUSE IT TO CRACK AND THE AIRBAG LIGHT STARTED COMING ON AND DOESN'T GO OFF. I LOOKED IT UP BY VIN NUMBER AND DIDN'T SEE A RECALL BUT SAW OTHER COMPLAINTS JUST LIKE THIS HAS HAPPENED.
Incident date: Jul 11, 2016
I HAVE HAD TO REPLACE THE FUEL FILLER PIPE 3 TIMES BECAUSE IT LEAKED FUEL VAPORS AND CAUSED THE CHECK ENGINE LIGHT TO COME ON. ALL 3 PART REPLACEMENTS WERE GENUINE ACURA PARTS. THE REPLACEMENTS TOOK PLACE IN 2010(METRO ACURA), 2013(DAN'S MOBILE AND SMOG STATION) AND 2016(DAN'S MOBILE AND SMOG STATION). THE LAST FAILURE WAS CAUSED BY THE CRIMPING OF THE METAL GAS CAP FITTING TO THE PLASTIC FUEL FIL... Read more
Incident date: Mar 1, 2016
LETTER FROM CONGRESSMAN KING ON BEHALF OF CONSTITUENT RE ACURA RDX AIR BAG RECALL ISSUES. *SMD THE CONSUMER STATED HE WAS NOTIFIED IN MARCH 2016, OF A DEFECT WITH THE AIR BAG AND AS OF OCTOBER, THE PARTS ARE STILL UNAVAILABLE. *JB
Incident date: Nov 1, 2016
2008 ACURA RL. CONSUMER WRITES IN REGARDS TO RECALL NOTICES 16V-344 & 16V-061 REMEDY NOT AVAILABLE WITHIN A REASONABLE TIME FRAME- OVER 60 DAYS. *SMD
Incident date: May 31, 2016
SUDDEN APPEARANCE OF CRACK IN DASH PANEL, PERFECTLY OUTLINING PASSENGER AIR BAG. APPEARS AIR BAG MIGHT BE SWELLING, AND ABOUT TO BREAK THROUGH DASH PANEL. FIRST NOTICED WHEN ON ORDINARY DAY-TIME DRIVE ON INTERSTATE HIGHWAY. . LOCAL DEALER SAID HAS NEVER SEEN THIS BEFORE ON ANY MODEL ACURA. DEALER SAYS IT IS ONLY HEAT CRACK. THIS IS NOT LOGICAL, AS THE VEHICLE IS KEPT IN MY GARAGE. FURTHERM... Read more
Incident date: Oct 18, 2016
WHILE DRIVING ON THE HIGHWAY (MORNING TRAFFIC MOVING AT SPEED LIMIT - 65-70 MPH) I SMELLED SMOKE. IMMEDIATELY FOLLOWING THIS THERE WAS A THUD AND THEN THE CHECK ENGINE, LDW AND OTHER LIGHTS ILLUMINATED ON THE DASH, ALONG WITH AUDIBLE ALARM SOUND. SMOKE WAS NOW VISIBLE, COMING FROM THE ENGINE (UNDER THE HOOD). I WAS ABLE TO MOVE FROM THE MIDDLE LANE TO THE RIGHT LANE/EXIT LANE AS I KNEW I NEEDED... Read more
Fire
Incident date: Oct 18, 2016
WHILE DRIVING ON THE HIGHWAY (MORNING TRAFFIC MOVING AT SPEED LIMIT - 65-70 MPH) I SMELLED SMOKE. IMMEDIATELY FOLLOWING THIS THERE WAS A THUD AND THEN THE CHECK ENGINE, LDW AND OTHER LIGHTS ILLUMINATED ON THE DASH, ALONG WITH AUDIBLE ALARM SOUND. SMOKE WAS NOW VISIBLE, COMING FROM THE ENGINE (UNDER THE HOOD). I WAS ABLE TO MOVE FROM THE MIDDLE LANE TO THE RIGHT LANE/EXIT LANE AS I KNEW I NEEDED... Read more
Fire
Incident date: Nov 6, 2016
TL* THE CONTACT OWNS A 2012 ACURA TL. THE CONTACT STATED THE EPS WARNING LIGHT FLASHED, THE STEERING WHEEL WAS TIGHT AND THERE WAS A LOSS OF POWER STEERING. THE CONTACT WAS IN THE PROCESS OF EXITING A ROADWAY AND WAS ABLE TO PULL INTO A PARKING LOT TO TURN OFF THE VEHICLE AND RESTARTED THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXI... Read more
Incident date: Jul 29, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 ACURA TSX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V346000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PART... Read more
Incident date: Nov 7, 2016
WHEN ACCELERATING OR BRAKING, THE CAR LURCHES FORWARD. IT OCCURS WHEN EVEN PRESSURE IS APPLIED AND IS MOST NOTICEABLE WHEN APPLYING BRAKES AND VEHICLE IS AT 1000 RPMS AND AROUND 20MPH. OFTEN THE DRIVER MUST PRESS HARD ON THE BRAKES IN ORDER TO COME TO COMPLETE STOP AND AVOID HITTING VEHICLE IN FRONT. THIS IS A RECURRING ISSUE. BRAKES WERE REPLACED AT 14,000 MILES IN 7/2016 BY DEALERSHIP AND OWNE... Read more
Incident date: Nov 2, 2016
TL* THE CONTACT OWNS A 2009 ACURA TL. WHILE DRIVING APPROXIMATELY 5 MPH, THE AIR BAGS DEPLOYED INDEPENDENTLY AND CAUSED THE VEHICLE TO CRASH INTO A FENCE. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED HAND AND FACE INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACT... Read more
Crash
1 injured
Incident date: Aug 25, 2016
TAKATA RECALL? 2004 ACURA TL DASHBOARD STARTED CRACKING 2 MONTHS AGO AND IS GETTING WORSE. NOW, IT HAS CRACKS THAT SHOW THE OUTLINE OF AIRBAGS ON PASSENGER AND DRIVER SIDE OF DASH. THIS MAY CAUSE ISSUES WITH AIRBAGS DEPLOYMENT. I LOOKED ON LINE AND FOUND THAT THIS IS A VERY COMMON PROBLEM IN THE 2004 ACURA TL. THIS 2004 ACURA TL HAS APPROX 95000 MILES, WAS PURCHASED NEW AND HAS BEEN GARAGED SINCE... Read more
Incident date: Nov 4, 2016
TIRE BRAND/TYPE: COOPER CS4 P235/65R17 DOT U981 CLH 2814 PURCHASE DATE: JAN 24, 2015 W/EXTENDED ROAD HAZARD COVERAGE COMPONENT: OUTER WALL SPLITTING AND FRAYING WITH SIGNS OF BUBBLING VEHICLE: 2003 ACURA MDX AWD LOCATION: FRONT PASSENGER SIDE- DURING ROUTINE PSI CHECK I NOTED THE OUTER WALL WAS SPITTING AND HAD RUBBER FRAYING IN CONJUNCTION WHICH HAD NOT BEEN THERE PREVIOUSLY. THE SPLITTI... Read more
Incident date: Feb 25, 2009
TL* THE CONTACT OWNS A 2000 ACURA RL. WHILE DRIVING APPROXIMATELY 30 MPH, THE SRS WARNING INDICATOR REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SENSOR IN THE PASSENGER SEAT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 75,000. THE VIN WAS NOT AVAILABLE.
Incident date: Oct 30, 2016
TL* THE CONTACT OWNS A 1999 ACURA TL. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE SUDDENLY STALLED AND THE ENGINE STOPPED. THE BRAKE WARNING INDICATOR ILLUMINATED. THE CONTACT HAD TO TURN THE KEY TO THE OFF POSITION, SHIFT INTO PARK, AND TURN THE KEY IN THE IGNITION IN ORDER FOR THE VEHICLE TO START. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. TWO DAYS LATER, THE VEHICLE WAS TOWED TO AN ... Read more
Incident date: Oct 30, 2016
TL* THE CONTACT OWNS A 1999 ACURA TL. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE SUDDENLY STALLED AND THE ENGINE STOPPED. THE BRAKE WARNING INDICATOR ILLUMINATED. THE CONTACT HAD TO TURN THE KEY TO THE OFF POSITION, SHIFT INTO PARK, AND TURN THE KEY IN THE IGNITION IN ORDER FOR THE VEHICLE TO START. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. TWO DAYS LATER, THE VEHICLE WAS TOWED TO AN ... Read more
Incident date: Nov 3, 2016
I MADE AN APPOINTMENT TO FIX THE RECALL AND SHOWED UP TO THE DEALERSHIP IN AUGUST AND THEY SAID THAT THEY WOULD RESCHEDULE MY APPOINTMENT WHEN THE PART BECAME AVAILABLE. I HAVE NOT HEARD FROM THEM AND I CALLED TO ASK AND THEY SAID THAT IT IS STILL NOT AVAILABLE.
Incident date: Nov 3, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 ACURA RDX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V061000 (AIR BAGS). THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILA... Read more
Incident date: Aug 10, 2016
TAKATA RECALL - I HAVE CONTACTED CRISWELL ACURA IN ANNAPOLIS, MD TWICE TO SCHEDULE THE RECALL REPAIR; 8/10/2016, 9/6/2016. THE FIRST TIME I WAS TOLD I WOULD RECEIVE A RETURN CALL TO SCHEDULE AN APPOINTMENT AND WAS NEVER CALLED BACK. THE SECOND TIME I WAS TOLD TO LEAVE A MESSAGE WITH JEANETTE IS SERVICE, WHICH I DID, AND ONCE AGAIN DID NOT RECEIVE A CALL BACK. IT IS NOW NOVEMBER AND I HAVE NOT B... Read more
Incident date: Nov 2, 2016
TAKATA RECALL - RECEIVED A LETTER DATED 3/2016 FROM ACURA INFORMING ME OF A RECALL ON MY CAR FOR AIR BAG PROBLEMS, WHICH IS A POTENTIALLY VERY DANGEROUS CONCERN. THE LETTER INDICATED THE REPLACEMENT PARTS WOULD BE AVAILABLE IN THE SUMMER OF 2016. THIS IS NOW NOVEMBER AND THE PART IS STILL NOT AVAILABLE. I HAVE CALLED ACURA CLIENT RELATIONS TWICE AND MY LOCAL DEALER HAS ATTEMPTED TWICE TO OBTAIN... Read more
Incident date: Nov 2, 2016
TL* THE CONTACT OWNS A 2011 ACURA TSX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V346000 (AIR BAGS) HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED ANY FAILURES. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS REMEDY NOT YE... Read more
Incident date: Nov 1, 2016
2009 ACURA TSX. CONSUMER WRITES IN REGARDS TO REPLACEMENT PARTS NOT AVAILABLE TO REPAIR PASSENGER FRONT AIRBAG INFLATOR RECALL NOTICE. *SMD
Incident date: Oct 29, 2016
THE SUNROOF SPONTANEOUSLY EXPLODED CAUSING SHATTERED GLASS TO FALL ON THE DRIVER WHILE DRIVING DOWN THE HIGHWAY. IT SOUNDED LIKE A GUN WENT OFF. THERE WAS NOT ANY DEBRIS OR ROCK THAT COULD HAVE CAUSED THE SHATTERED GLASS. THE GLASS WAS LIFTED UPWARD, NOT DOWNWARD AS WOULD HAVE BEEN THE CASE IF SOMETHING CAME FROM THE SKY OR AIR. THE TEMPERATURE WAS 55 DEGREES FAHRENHEIT AND THE TIME WAS APPROXIMA... Read more
Incident date: Oct 29, 2016
THE SUNROOF SPONTANEOUSLY EXPLODED CAUSING SHATTERED GLASS TO FALL ON THE DRIVER WHILE DRIVING DOWN THE HIGHWAY. IT SOUNDED LIKE A GUN WENT OFF. THERE WAS NOT ANY DEBRIS OR ROCK THAT COULD HAVE CAUSED THE SHATTERED GLASS. THE GLASS WAS LIFTED UPWARD, NOT DOWNWARD AS WOULD HAVE BEEN THE CASE IF SOMETHING CAME FROM THE SKY OR AIR. THE TEMPERATURE WAS 55 DEGREES FAHRENHEIT AND THE TIME WAS APPROXIMA... Read more
Incident date: Jul 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 ACURA RL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 10V504000 (SERVICE BRAKES, HYDRAULIC), 16V061000 (AIR BAGS), AND 16V344000(AIR BAGS). THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED ... Read more
Incident date: Jul 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 ACURA RL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 10V504000 (SERVICE BRAKES, HYDRAULIC), 16V061000 (AIR BAGS), AND 16V344000(AIR BAGS). THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED ... Read more
Incident date: Oct 31, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2005 ACURA RL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V344000 (AIR BAGS) AND 16V061000 (AIR BAGS). THE PARTS NEEDED TO REPAIR THE VEHICLE WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A... Read more
Incident date: Jun 24, 2016
TL* THE CONTACT OWNS A 2005 ACURA RL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V061000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Incident date: Oct 31, 2016
TL* THE CONTACT OWNS A 2011 ACURA TSX. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V346000 (AIR BAGS). THE CONTACT STATED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 12/23/16*LJ UPDATED 01/05/17.*JB
Incident date: Oct 25, 2016
EXCESSIVE OIL CONSUMPTION. ACURA CLAIMS BURNING 1 QT EVERY 1,000 MILES IS ACCEPTABLE. BASED ON WEB SEARCH MANY OTHER OWNERS OF THE SAME VEHICLE ARE HAVING THE SAME PROBLEM. MY GUESS IS THAT IT'S A RATHER PREVALENT PROBLEM GIVEN HOW FEW PEOPLE ACTUALLY REGULARLY CHECK THEIR OIL AND I'M CERTAIN THE SERVICE TECHNICIANS AREN'T INFORMING THE CUSTOMER WHEN THE OIL LEVEL IS UNACCEPTABLY LOW. *TR
Incident date: Oct 4, 2016
TL* THE CONTACT OWNS A 2016 ACURA MDX. WHILE PARKING THE VEHICLE AND APPLYING THE BRAKE PEDAL, THE VEHICLE CONTINUED TO MOVE FORWARD. THE CONTACT SHIFTED THE VEHICLE INTO REVERSE AND THE VEHICLE ROLLED BACKWARDS OUT OF THE GARAGE WHILE THE BRAKE PEDAL WAS STILL BEING DEPRESSED. THE CONTACT COULD NOT STOP THE VEHICLE. THE VEHICLE MOVED INTO THE STREET UNTIL THE CONTACT PRESSED THE START/STOP IGNITI... Read more
Incident date: Oct 12, 2016
DASH AROUND PASS AIRBAG INDENTION IS CRACKING BADLY FROM AIRBAG TO WINDSHIELD AND DOWN TO GLOVEBOX. OVERNIGHT IT APPEARED WHILE PARKED. I FEEL AS IF I WAS IN A ACCIDENT AND AIRBAG DEPLOYED PIECES OF DASH COULD FLY OUT AND HURT SOMEONE. CAR IS VERY WELL TAKEN CARE OF. ACURA SAYS THEY WILL FIX FOR $2000. SEEMS ITS A SAFETY ISSUE AND SHOULD BE REPAIRED . HAVE A COUPLE FRIENDS WITH SAME CARE ALL DOIN... Read more
Incident date: Oct 24, 2016
"TAKATA RECALL" I RECEIVED A LETTER FROM AMERICAN HONDA IN MARCH, 2016 ABOUT A SAFETY RECALL NOTICE. UNDER THE SECTION "WHAT SHOULD YOU DO?" THE LETTER STATES THE REMEDY PARTS WILL BE AVAILABLE IN SUMMER 2016 AND "ACURA WILL SEND ANOTHER LETTER WHEN PARTS BECOME AVAILABLE" I NEVER RECEIVED THIS SECOND LETTER SO ON OCTOBER 24 I CALLED AMERICAN HONDA ACURA CLIENT RELATIONS AND WAS TOLD IT WAS MY ... Read more
Incident date: Mar 9, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 ACURA TL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V061000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS P... Read more
Incident date: Apr 4, 2016
TL* THE CONTACT OWNS A 2008 ACURA TSX. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V346000 (AIR BAGS). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 142,000.
Incident date: Oct 10, 2016
CHECK ENGINE LIGHT ELIMINATED, VSA LIGHT COMES ON AND D5 LIGHT FLASHES WHILE DRIVING AFTER TRANSMISSION WARMS UP., CAR WONT SHIFT INTO 4TH OR 5TH GEAR RPMS WIND UP REAL HIGH HAVE TO PULL OVER TURN OFF ENGINE THEN RESTART TO DRIVE ONLY SHORT DISTANCE BEFORE IT STARTS DOING THE SAME THING. THE VEHICLE WAS DRIVING ON THE FREEWAY AT APPROX. 65 MPH WHEN CAR SUDDENLY STARTED DOWNSHIFTING ON ITS OWN CAUS... Read more
Incident date: Oct 24, 2016
THE HANDS FREE LINK UNIT HAS AN ISSUE WHERE IT STOPS WORKING AND DRAINS THE BATTERY OF THE CAR. I'VE GONE THROUGH 3 BATTERIES IN THE LAST 6 MONTHS AND WHEN I FINALLY DISCONNECTED THE HFL UNIT, THE CAR HAS BEEN WORKING PROPERLY.
Incident date: Jul 19, 2016
WHILE DRIVING, THE FRONT WHEEL BEARING WOULD HAVE A NOISE OR VIBRATION. LIKE MOANING, DRONING, OR HUMMING, COMING FROM FRONT RIGHT SIDE. *TR
Incident date: Feb 12, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 ACURA TL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V061000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PAR... Read more
Incident date: Oct 9, 2016
TL* THE CONTACT OWNS A 2008 ACURA RDX. THE CONTACT RECEIVED A RECALL REPAIR ASSOCIATED WITH NHTSA CAMPAIGN NUMBER: 16V061000 (AIR BAGS). THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED AFTER THE REPAIR WAS PERFORMED. THE DEALER WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 41,877.
Incident date: Oct 13, 2016
SIDE MIRRORS-NOT REAL MIRRORS (FUNHOUSE EFFECT); SOMEWHAT WAVY; PLACEMENT OF MIRRORS CAUSE A/C VENTS TO REFLECT IN THEM (BIG DISTRACTION) TOUCH SCREEN IS IMPOSSIBLE TO READ IN SUNLIGHT; REQUIRES AN OVERHAND (NOT RECESSED INTO THE DASHBOARD AS IS THE OTHER SCREEN IN CAR) TOO MUCH TOUCH SCREEN TECHNOLOGHY REQUIRING DRIVER TO TAK EYES OFF THE ROAD