Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 17,413 complaints for ACURA
Incident date: Jul 3, 2018
ON TUESDAY, JULY 3RD, 2018, AT AROUND 8:30 AM WHILE DRIVING ON THE HIGHWAY A POWER STEERING FAILURE MESSAGE POPPED UP ON THE DASHBOARD, AND THE WHEEL BECAME RIGID, AND EXTREMELY DIFFICULT TO TURN. I PULLED OVER TO THE SHOULDER, AND CALLED THE DEALER SERVICE AT LEHIGH VALLEY ACURA. I WAS TOLD THEY COULD NOT LOOK AT THE VEHICLE UNTIL FRIDAY, JULY 6TH AT THE EARLIEST, AND WAS INSTRUCTED TO TURN OF... Read more
Incident date: Jul 20, 2018
STEERING WHEEL LOCKED UP. COULD NOT DRIVE AS A RESULT OF BEING UNABLE TO MOVE THE WHEEL. THE POWERING STEERING WARNING INDICATOR CAME ON.
Incident date: Mar 29, 2018
******* DELETE VOQ ******* THIS COMPLAINT IS BEING MARKED FOR DELETION BECAUSE THE CONSUMER PLACED THE REQUEST.*DJR ******* DELETE VOQ *******
Incident date: Jul 20, 2018
STEERING WHEEL COMPLETELY LOCKED UP WHILE, LUCKILY, STATIONARY IN A PARKING LOT. THIS HAPPENED AT MIDNIGHT AFTER ATTENDING AN EVENT. AS A SINGLE WOMAN, IT WAS DANGEROUS FOR ME TO WAIT FOR ROADSIDE ASSISTANCE IN AN UNLIT PARKING LOT FOR AN HOUR.
Incident date: Jul 19, 2018
MY 07 ACURA MDX HAS BEEN EXPERIENCING INTERMITTENT RESETS WHILE DRIVING. NAVIGATION AND RADIO TURN OFF AND ON AND THE VEHICLE DOES NOT ACCELERATE WHEN GAS PEDAL IS PRESSED.
Incident date: Jul 11, 2018
VEHICLE OCCASIONALLY HESITATES, VERY HEAVILY, WHEN ACCELERATING UPHILL, LIKE ON FREEWAY ENTRANCE RAMPS. WHEN TRYING TO ACCELERATE ABRUPTLY, OR FROM FIRST OF SECOND GEAR, IT FEELS LIKE THE TRANSMISSION IS DOWN SHIFTING, WHICH COULD BE DANGEROUS IN CERTAIN SITUATIONS OR WHEN USING A FREEWAY ENTRANCE RAMP IN HEAVY TRAFFIC.
Incident date: Jul 15, 2018
9 SPEED TRANSMISSION LURCHES FORWARD WHEN TRYING TO STOP - SENDING THE CAR FORWARD WHILE TRYING TO BRAKE. HAPPENS WHEN THE CAR SHOULD SHIFT BETWEEN GEARS 3-2 AND 1-2/2-1. ACURA DEALERSHIP SAID IT'S THE FUEL SAVER ONCE, NORMAL THE SECOND TIME, AND UPDATED THE TCM/PCM ANOTHER. THERE IS NO ONE ADDRESSING THIS WHEN IT COULD SEND MY CAR INTO ANOTHER CAR WHEN TRYING TO STOP. THE LAST TIME I DROVE IT... Read more
Incident date: Jul 15, 2018
9 SPEED TRANSMISSION LURCHES FORWARD WHEN TRYING TO STOP - SENDING THE CAR FORWARD WHILE TRYING TO BRAKE. HAPPENS WHEN THE CAR SHOULD SHIFT BETWEEN GEARS 3-2 AND 1-2/2-1. ACURA DEALERSHIP SAID IT'S THE FUEL SAVER ONCE, NORMAL THE SECOND TIME, AND UPDATED THE TCM/PCM ANOTHER. THERE IS NO ONE ADDRESSING THIS WHEN IT COULD SEND MY CAR INTO ANOTHER CAR WHEN TRYING TO STOP. THE LAST TIME I DROVE IT... Read more
Incident date: Jul 16, 2018
VEHICLE WAS IN MOTION, WHILE GOING ON THE HIGHWAY AT 65 MPH ALL OF A SUDDEN IT JUMPED TO 20 MILES PER HOUR MAKING ME AND EVERY BODY UNSAFE ON THE ROAD, LUCKILY THE CARS THAT WERE BEHIND ME WERE FAR ENOUGH AND WERE ABLE TO REACT QUICKLY. I NEVER HAD ANY WARNING SIGNS OR CHECK ENGINE LIGHTS THAT WOULD WARN ME THERE WAS SOMETHING WRONG WITH THE CAR. I CALLED THE DEALERSHIP AND THEY SAID THEY COULDN'... Read more
Incident date: Jul 18, 2018
A CRACK HAS APPEARED ON THE DASHBOARD OVER TOP OF THE PASSENGER AIRBAG. WORRIED ABOUT PASSENGER SAFETY AND AIRBAG EFFECTIVENESS IN THE EVENT OF AN ACCIDENT.
Incident date: Jul 18, 2018
A CRACK HAS APPEARED ON THE DASHBOARD OVER TOP OF THE PASSENGER AIRBAG. WORRIED ABOUT PASSENGER SAFETY AND AIRBAG EFFECTIVENESS IN THE EVENT OF AN ACCIDENT.
Incident date: Jul 10, 2018
TAKATA RECALL MY MDX IS HAVING A HEAT BUILD UP BETWEEN THE COUNTERSHAFT AND SECOND SHAFT GEARS. ITS CASUING MY TRANSMISSION TO LOCK UP AND I AM VERY CONCERN
Crash
Incident date: Jul 10, 2018
TAKATA RECALL MY MDX IS HAVING A HEAT BUILD UP BETWEEN THE COUNTERSHAFT AND SECOND SHAFT GEARS. ITS CASUING MY TRANSMISSION TO LOCK UP AND I AM VERY CONCERN
Crash
Incident date: Jun 6, 2018
TL* THE CONTACT OWNS A 2017 ACURA RDX. WHILE DRIVING 55 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS TOWED TO DUNCAN ACURA (2032 PETERS CREEK RD, ROANOKE, VA 24017) WHERE THE FAILURE WAS DIAGNOSED AND THE VEHICLE WAS REPAIRED; HOWEVER, THE CONTACT WAS UNAWARE OF THE DIAGNOSIS OR REPAIRS THAT WERE COMPLETED. THE CONTACT STATED THAT THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE... Read more
Incident date: Jul 12, 2018
I WAS DRIVING ON A SIDE STREET, ROUGHLY 25MPH WHEN MY POWER STEERING LIGHT CAME ON AND THE VEHICLE'S STEERING LOCKED UP. I PULLED OVER AND QUICKLY READ THE MANUAL, WHICH SAID TO RESTART THE CAR AND IF THE LIGHT GOES OFF, THE CAR IS OK. AFTER DOING SO, THE CAR WAS STEERING AS EXPECTED AND I WAS ABLE TO RETURN HOME SAFELY. THE CAR WAS FINE FOR 2 DAYS. THE THIRD MORNING, I AM LEAVING FOR WORK AND DRI... Read more
Incident date: Jul 12, 2018
I WAS DRIVING ON A SIDE STREET, ROUGHLY 25MPH WHEN MY POWER STEERING LIGHT CAME ON AND THE VEHICLE'S STEERING LOCKED UP. I PULLED OVER AND QUICKLY READ THE MANUAL, WHICH SAID TO RESTART THE CAR AND IF THE LIGHT GOES OFF, THE CAR IS OK. AFTER DOING SO, THE CAR WAS STEERING AS EXPECTED AND I WAS ABLE TO RETURN HOME SAFELY. THE CAR WAS FINE FOR 2 DAYS. THE THIRD MORNING, I AM LEAVING FOR WORK AND DRI... Read more
Incident date: Jul 16, 2018
I WAS PULLING IN TO A PARKING SPACE AT WORK, MILDLY STEPPED ON GAS AS I PULLED IN AND PLACED FOOT ON BRAKE TO STOP CAR WHEN I PARK BUT THE CAR ACCELERATED ON ITS OWN, TIRES SCREECHED AND CAR WENT OVER CURB AND ALMOST RAN INTO TREE. SEE PICTURE ATTACHED. I SLAMMED ON THE BRAKES AND THE CAR STOPPED. THE SOUND FROM THE INSIDE SEEMED I DAMAGED MY BUMPER FOR SURE BUT WHEN I INSPECTED, NO DAMAGE TO T... Read more
Incident date: Jul 9, 2018
MY VIN IS NOT INCLUDED IN ACURA R35 RECALL CAMPAIGN OF 167,000 2094-2008 4-CYL TSX RE: POWER STEERING, BUT THE VEHICLE (2005 4-CYL TSX) IS EXPERIENCING THE ISSUE, AS VERIFIED BY THE ACURA DEALERSHIP THIS WEEK. FROM SERVICE RECCOMENDATION - RED: REQUIRES IMMEDIATE ATTENTION - 'LEAKING SYSTEM WAS LOW AND NOISY. JUST STARTING TO LEAK AT RACK ENDS VERY MINOR, PUMP IS BAD'
Incident date: Jul 9, 2018
TL* THE CONTACT OWNS A 2010 ACURA TL. WHILE DRIVING 40 MPH, THE VEHICLE BEGAN TO SHAKE AND JERK. THE VEHICLE ALSO FAILED TO ACCELERATE. A DEALER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.
Incident date: Jul 9, 2018
CAR BATTERY DRAINS ITSELF TOO QUICK. CAR ELECTRICAL SYSTEM DRAWS CURRENT TOO MUCH. AFTER 3-4 DAYS PARK WITHOUT DRIVING BATTERY DEAD. IT WON'T START. BATTERY IS VERY GOOD CONDITION.
Incident date: Jul 9, 2018
CAR BATTERY DRAINS ITSELF TOO QUICK. CAR ELECTRICAL SYSTEM DRAWS CURRENT TOO MUCH. AFTER 3-4 DAYS PARK WITHOUT DRIVING BATTERY DEAD. IT WON'T START. BATTERY IS VERY GOOD CONDITION.
Incident date: Jun 17, 2018
TL* THE CONTACT OWNS A 2018 ACURA RDX. WHILE THE VEHICLE WAS IDLING AND PARKED ON AN INCLINE, THE CONTACT EXITED THE VEHICLE, OPENED THE TAILGATE, AND THE ALARM SOUNDED. THE CONTACT WALKED OVER TO THE DRIVER'S SIDE DOOR, WHICH WAS AJAR, BUT THE VEHICLE BEGAN TO ROLL AND KNOCKED THE CONTACT OVER. THE VEHICLE STOPPED WHEN IT WAS ON LEVEL GROUND. THE CONTACT SUSTAINED INJURIES TO THE RIBS AND A FRACT... Read more
1 injured
Incident date: Jun 24, 2018
WHILE DRIVING MY VEHICLE STRAIT AT LOW SPEEDS, I STARTED TO HEAR MOANING OR RUBBING NOISES FROM THE REAR SUSPENSION ON A REGULAR BASIS. A FEW TIMES, I WOULD FEEL LIKE MY CAR WOULD SLIDE IN THE BACK END AND QUICKLY CORRECT ITSELF. ON A PARTICULAR TIME ON A LOCAL CITY STREET TRAVELING STRAIGHT AT ABOUT 30MPH, MY VEHICLE'S REAR STARTED TO DRIVE SIDEWAYS TAKING MY CAR TOWARDS A DITCH ALONG THE ROAD. ... Read more
Incident date: Jun 24, 2018
WHILE DRIVING MY VEHICLE STRAIT AT LOW SPEEDS, I STARTED TO HEAR MOANING OR RUBBING NOISES FROM THE REAR SUSPENSION ON A REGULAR BASIS. A FEW TIMES, I WOULD FEEL LIKE MY CAR WOULD SLIDE IN THE BACK END AND QUICKLY CORRECT ITSELF. ON A PARTICULAR TIME ON A LOCAL CITY STREET TRAVELING STRAIGHT AT ABOUT 30MPH, MY VEHICLE'S REAR STARTED TO DRIVE SIDEWAYS TAKING MY CAR TOWARDS A DITCH ALONG THE ROAD. ... Read more
Incident date: Jul 1, 2018
DASHBOARD DEVELOPED A LARGE CRACK THAT ALIGNS WITH THE LEFT SIDE OF THE PASSENGER AIRBAG COMPARTMENT WHILE PARKED. CONCERNED WITH THE INTEGRITY OF THE DASH AND SAFETY OF THE AIRBAG SYSTEM. THE CRACK ALLOWS MOISTURE INTO THE AIRBAG MODULE WHICH CAN CREATE THE RISK OF A FAULTY AIRBAG DEPLOYMENT OR FAILING TO DEPLOY WHICH CAN LEAD TO SEVERE INJURY OR DEATH. MY PASSENGERS REGULARLY INCLUDE MY HUSBAND ... Read more
Incident date: Jul 10, 2018
THE DASH BOARD IS CRACKING WHERE THE AIR BAG IS AT LITTLE BY LITTLE
Incident date: Jul 9, 2018
WHILE DRIVING STEERING WHEEL LOCKED AND THEN AGAIN WHEN I TURNED IT ON TO GO TO WORK WHICH I WAS UNABLE TO MOVE THE CAR. THE STEERING WHEEL WOULD NOT MOVE RIGHT NOR LEFT
Incident date: Nov 27, 2017
TL* THE CONTACT OWNS A 2016 ACURA RDX. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE SHOOK VIOLENTLY, STALLED, AND VARIOUS WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (CURRY ACURA, 685 CENTRAL PARK AVE, SCARSDALE, NY 10583) WHERE IT WAS DIAGNOSED THAT THE SPOOL VALVE FAILED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE FAILURE OCCURRED NUMEROUS TIMES. THE MANU... Read more
Incident date: Jul 3, 2018
TL* THE CONTACT OWNS A 2006 ACURA TL. WHILE ATTEMPTING TO ACCELERATE FROM A STOP, THE STEERING WHEEL DETACHED FROM THE STEERING COLUMN WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND THE STEERING WHEEL WAS RE-ATTACHED. THE TECHNICIAN WAS UNABLE TO EXPLAIN THE CAUSE OF THE FAILURE. THE CONTACT CALLED FOUNTAIN ACURA (8785 S ORANGE BLOSSOM TRAIL, ORLANDO, FL 32809) AND WAS INFOR... Read more
Incident date: Jan 9, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 ACURA TSX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V042000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (STERLING MCCALL ACURA, 10455 SOUTHWEST FWY, HOUSTON, TX 77074, (713)-596-2300) WAS CONTACTED AND ... Read more
Incident date: Jul 6, 2018
DROVE MY CAR AROUND TOWN TO SEVERAL STORES. STEERING WAS FINE. STOPPED AT A FRIENDS HOUSE BRIEFLY, RESTARTED MY CAR, UNABLE TO TURN STEERING WHEEL WITH EPS LIGHT BEEPING AND BLINKING ON THE DASH. LUCKILY, NOT IN MOTION WHEN THE STEERING MECHANISM FAILED. HAD LOCAL MECHANIC DIAGNOSE, EPS MODULE FAILURE. CLOSET ACURA DEALER APPROXIMATELY 1.5 HOURS AWAY AND PRELIMINARY ESTIMATE OF $1400. IN REVIEW O... Read more
Incident date: Jul 7, 2018
WHILE MOVING, DRIVER SIDE SUN VISOR WAS MOVED TO SIDE WINDOW. THE SUN VISOR BROKE OUT OF IT'S OUT OF SOCKET; BLOCKED DRIVER VISION AND WAS DANGLING ON THE STEERING WHEEL.
Incident date: Jul 7, 2018
WHILE MOVING, DRIVER SIDE SUN VISOR WAS MOVED TO SIDE WINDOW. THE SUN VISOR BROKE OUT OF IT'S OUT OF SOCKET; BLOCKED DRIVER VISION AND WAS DANGLING ON THE STEERING WHEEL.
Incident date: Jun 25, 2018
MY WIFE WAS DRIVING THE 2012 ACURA TSX THROUGH A BUSY INTERSECTION WHEN THE "CHECK POWER STEERING SYSTEM" LIGHT WENT OFF ON THE DASHBOARD. THE VEHICLE BECAME VERY DIFFICULT TO STEER, HOWEVER, SHE WAS ABLE TO PULL IT OFF TO THE SIDE OF THE ROAD AND GET IT TOWED TO THE DEALERSHIP. THE TECHS AT THE DEALERSHIP COULD NOT REPLICATE THE ISSUE AND WE TOOK POSSESSION OF THE CAR AGAIN. THE WARNING AND DIFFI... Read more
Incident date: Sep 2, 2017
THIS CAR LUNGES/JERKS WHILE THE TRANSMISSION IS CHANGING/SHIFTING GEARS WHEN IN SLOWER SPEEDS, IT ALSO FEELS LIKE YOU HAVE BEEN REAR ENDED WHEN COMING TO A COMPLETE STOP THEN LUNGES FORWARD WHILE IT HAS ALREADY COME TO A STOP
Incident date: Jun 27, 2018
THE PASSENGER SIDE SUBFRAME HAS RUST DAMAGE. THE DRIVER SIDE SUBFRAME DOES NOT HAVE RUST DAMAGE. THE RUST DAMAGE IS OCCURRING FROM THE TOP OF THE FRAME, CAUSED BY THE AIR CONDITIONER DRAINAGE LINE DRIPPING ON TOP OF THE FRAME. ACURA DEALERSHIPS ARE SEEING MORE AND MORE OF THE OLDER VEHICLES COMING INTO SHOPS WITH THIS DEFECT. THE 2000 HONDA ACCORD HAS THE SAME PROBLEM AND WAS REPORTED IN 2009. SO... Read more
Incident date: Jul 5, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 ACURA TL. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V061000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO SPRINGFIELD ACURA (243 US-22, SPRINGFIELD TOWNSHIP, NJ 07081) AND THEY CONFIR... Read more
Incident date: Jul 3, 2018
TL* THE CONTACT OWNS A 2011 ACURA TSX. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE LOST POWER WITHOUT WARNING. THE CONTACT CALLED ACURA OF HONOLULU AT 808-829-3073 (3251 N NIMITZ HWY, HONOLULU, HI 96819), BUT THERE WAS NO RESPONSE OR RETURN CALL FROM THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 67,000.
Incident date: Jul 4, 2018
TAKATA RECALL I WAS DRIVING HOME WITH MY LITTLE BROTHER FROM 4TH OF JULY ACTIVITIES WHEN THE POWER STEERING EPS SYSTEM GAVE OUT. THE STEERING WHEEL LOCKED UP MAKING IT IMPOSSIBLE TO TURN. BESIDES MY CAR ONLY HAVING 61,000 MILES, THIS COULD HAVE ENDED VERY BAD AS I WAS ON A VERY BUSY ROAD. MY CAR WARRANTY WAS UP TO 60K, I HAVE SEEN MULTIPLE PEOPLE HAVING THE SAME ISSUE RIGHT AROUND THE SAME MILE... Read more
Incident date: Jun 27, 2018
THE DASHBOARD, IN THE AREAS OF THE FRONT PASSENGER-SIDE AIRBAG, IF BEGINNING TO CRACK. DUE TO THE CRACK APPEARING IN A STRAIGHT LINE, SEEMING TO OUTLINE THE AIRBAG LOCATED UNDER THE DASH, I BELIEVE IT TO BE A DEFECT WITH THE AIRBAG. I HAVE CONTACTED MY LOCAL ACURA DEALER AND AM WAITING FOR THEM TO NOTIFY ME REGARDING "NEXT STEPS."
Incident date: Jul 1, 2014
TL* THE CONTACT OWNS A 2012 ACURA MDX. WHILE DRIVING 25 MPH, THE SPARE TIRE DETACHED FROM THE VEHICLE. AUTONATION ACURA OF STEVENS CREEK (4747 STEVENS CREEK BLVD, SANTA CLARA, CA 95051) DIAGNOSED THAT THE WIRE HOLDING THE SPARE TIRE NEEDED TO BE REPLACED, INCLUDING THE SPARE TIRE. THE VEHICLE WAS NOT REPAIRED DUE TO THE PARTS NOT BEING SUPPLIED FROM THE MANUFACTURER. THE MANUFACTURER WAS CONTACTED... Read more
Incident date: Jul 1, 2014
TL* THE CONTACT OWNS A 2012 ACURA MDX. WHILE DRIVING 25 MPH, THE SPARE TIRE DETACHED FROM THE VEHICLE. AUTONATION ACURA OF STEVENS CREEK (4747 STEVENS CREEK BLVD, SANTA CLARA, CA 95051) DIAGNOSED THAT THE WIRE HOLDING THE SPARE TIRE NEEDED TO BE REPLACED, INCLUDING THE SPARE TIRE. THE VEHICLE WAS NOT REPAIRED DUE TO THE PARTS NOT BEING SUPPLIED FROM THE MANUFACTURER. THE MANUFACTURER WAS CONTACTED... Read more
Incident date: Jul 2, 2018
TL* THE CONTACT OWNS A 2015 ACURA TLX. AFTER THE CONTACT STARTED AND EXITED THE VEHICLE, IT ROLLED BACKWARDS. THE CONTACT MENTIONED THAT THE EMERGENCY BRAKE WAS NOT ENGAGED. THE VEHICLE CAME TO A STOP WHEN IT STRUCK ANOTHER VEHICLE. THERE WERE NO INJURIES SUSTAINED. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXI... Read more
Crash
Incident date: Jun 29, 2018
TL* THE CONTACT OWNS A 2006 ACURA TL. WHILE THE VEHICLE WAS STATIONARY, THE DASHBOARD ON THE PASSENGER SIDE (NEAR THE AIR BAG) FRACTURED FROM THE WINDSHIELD DOWN TO THE GLOVE COMPARTMENT. A DEALER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT IT WAS A COSMETIC CONCERN. THE FAILURE MILEAGE WAS APPROXIMATELY 115,000.
Incident date: Jun 29, 2018
TL* THE CONTACT OWNS A 2006 ACURA TL. WHILE THE VEHICLE WAS STATIONARY, THE DASHBOARD ON THE PASSENGER SIDE (NEAR THE AIR BAG) FRACTURED FROM THE WINDSHIELD DOWN TO THE GLOVE COMPARTMENT. A DEALER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT IT WAS A COSMETIC CONCERN. THE FAILURE MILEAGE WAS APPROXIMATELY 115,000.
Incident date: Jun 26, 2018
TURNED CAR ON TO LEAVE WORK FOR THE DAY AND RECEIVED A MESSAGE ON MY DASH SAYING POWER STEERING ERROR. TOOK THE CAR TO THE DEALER AND THE EPS MODULE FAILED.
Incident date: Jun 12, 2018
THE PWS IN THE REAR OF CAR, IS LOCKING AT TIMES WHEN MAKING RIGHT OR LEFT TURN.. THEY IT WILL ADJUST ITSELF ABRUPTLY WHILE DRIVING CAUSING NEAR DEATH SITUATIONS..
Incident date: Jun 21, 2018
THE WARNING LIGHTS CAME ON AND THEN THE STEERING COMPLETELY WENT OUT WHILE DRIVING. THIS WAS A VERY DANGEROUS SITUATION. MY WIFE WAS BARELY ABLE TO GET THE CAR OFF THE ROAD. THIS HAPPENED TWICE. THE FIRST TIME, THE SERVICE DEPARTMENT REPLACED THE BATTERY AND TWO DAYS LATER IT HAPPENED AGAIN. IT TURNED OUT TO BE THE EPS MODULE. THIS WAS VERY SCARY AND DANGEROUS.
Incident date: Jun 21, 2018
THE WARNING LIGHTS CAME ON AND THEN THE STEERING COMPLETELY WENT OUT WHILE DRIVING. THIS WAS A VERY DANGEROUS SITUATION. MY WIFE WAS BARELY ABLE TO GET THE CAR OFF THE ROAD. THIS HAPPENED TWICE. THE FIRST TIME, THE SERVICE DEPARTMENT REPLACED THE BATTERY AND TWO DAYS LATER IT HAPPENED AGAIN. IT TURNED OUT TO BE THE EPS MODULE. THIS WAS VERY SCARY AND DANGEROUS.
Incident date: Jun 21, 2018
MY CAR IS NOT SHIFTING CORRECTLY, ITS HESITATING AND MAKING A NOISE