Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 17,413 complaints for ACURA
Incident date: Apr 8, 2026
The contact owns a 2013 Ram 1500. The contact stated that while driving at an undisclosed speed, the steering wheel was stiff and was difficult to turn in either direction. No warning light was illuminated. The vehicle was towed to a local independent mechanic, where it was diagnosed with rack and pinion failure. The local dealer was contacted; however, the vehicle was not diagnosed or repaired be... Read more
Incident date: Apr 8, 2026
The contact owns a 2020 Chevrolet Malibu. The contact stated that while driving approximately 35 MPH, an unknown warning light illuminated, and the vehicle started to lose motive power. The contact stopped at a traffic signal and after depressing the accelerator pedal when the light changed, the vehicle stalled. The vehicle was restarted after several attempts, but the vehicle failed to exceed 5 M... Read more
Incident date: Apr 2, 2026
The contact owns a 2015 Ford Taurus. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while shifted into reverse, the rear-view camera failed to display a clear image as intended on the center digital screen. The local dealer was contacted. The contact stated that t... Read more
Incident date: Apr 2, 2026
The contact stated that they rented a 2022 Tesla Model Y. The contact stated that the vehicle was supervised in autonomous mode when it suddenly turned left while driving at approximately 45 MPH, causing it to hit an electrical box nearby. The vehicle then steered itself back onto the road and shortly after, turned off the road towards the right and crashed into a tree, where it came to a stop. Th... Read more
Crash
Fire
2 injured
Incident date: Apr 2, 2026
The contact owns a 2023 Nissan Rogue. The contact stated that while driving approximately 25 MPH in traffic, the rear window shattered without impact. The shatter sounded like a gunshot, and the glass exploded inward. The window was replaced by a glass repair shop, and there was no evidence of road debris inside the cargo area. The vehicle was repaired. The manufacturer was not informed of the fai... Read more
Incident date: Feb 1, 2026
The information cluster behind the steering wheel is not turning on. Started all of a sudden. Can’t show speed, none of the advance driving features are working , and not showing gas level.
Incident date: Feb 1, 2026
The information cluster behind the steering wheel is not turning on. Started all of a sudden. Can’t show speed, none of the advance driving features are working , and not showing gas level.
Incident date: Feb 1, 2026
Sun roof exploded while driving at highway speed.All glass came into vehicle and caused a critical issue requiring me to pullover in an unsafe manner in order to not get cut by glass.
Incident date: Apr 8, 2026
My car is experiencing the starting issue that is listed as auto start/stop feature. However, since I almost always have the AC on or start/stop disabled because the car will not start when hot after a few stops and was scared it would do it in traffic. So far I can get it started again but need to completely turn car off and try again, sometimes more than once. Had been going on for a year and t... Read more
Incident date: Apr 7, 2026
I have several lights on my dash after getting a part changed. Road departure mitigation, adaptive cruise control problem, collision mitigation system problem, auto high beam problem.
Incident date: Aug 16, 2025
The contact owns a 2023 Ram 1500. The contact stated that while driving at an undisclosed speed, the steering wheel seized, with the power steering warning light illuminated. The contact stated that the steering wheel became difficult to turn. The vehicle was taken to the dealer, where it was diagnosed that the wiring harness connection related to the steering wheel had failed and needed to be rep... Read more
Incident date: Apr 7, 2026
Multiple front brake line ruptures on 2016 F150 putting safety at risk. 7/26/2023 front passenger side brake line rupture while driving requiring new brake line. 4/6/2026 front driver side brake line rupture while driving requiring new brake line, replaced front passenger side brake line again because it was cracked and about to rupture again. Ford is using defective brake lines, brake lines sh... Read more
Incident date: Sep 1, 2025
The contact owns a 2015 Ford Escape. The contact stated that the rearview camera displayed a blank image while in reverse(R). Due to the rear-view camera failure, the contact had bumped into various objects or vehicles while in reverse(R). The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. T... Read more
Incident date: Nov 8, 2023
A motorcycle fire occurred involving a Royal Enfield Himalayan 450 while the vehicle was parked and not in operation. The specific component that failed is UNKNOWN. However, based on the observed damage pattern, the fire appears to have originated in the rear-mid section of the motorcycle, in the area near the battery, wiring harness, or fuel-related components. The incident presents a significa... Read more
Fire
Incident date: Apr 6, 2026
My truck has been in the shop for two weeks. Blown up, oil everywhere. I was told to file a complaint because GM has issues a recall for these engines, but I am not in the years it has been issues for. I was told this case is open and could then cover my engine. EA25007 is the number I was given.
Incident date: Apr 7, 2026
The contact owns a 2024 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the transmission independently shifted into neutral. The vehicle lost automotive power and several unknown warning lights were illuminated. The vehicle was driven to the shoulder of the road. The vehicle was turned off. The vehicle was restarted. In addition, the unknown warning lights were ... Read more
Incident date: Mar 15, 2026
Upon start-up the driver display was off, showing no information. Center infotainment display remained on. Attempted infotainment reset by pressing and holding the hang-up call button on the steering wheel, and after approximately 30 seconds the infotainment display turned off, driver display remained off. Shutdown and started car, both screens remained off.
Incident date: Apr 2, 2026
The vehicle experienced repeated transmission malfunctions involving the automatic transmission system. Symptoms began occurring consistently and included failure to properly shift between gears, particularly failure to engage 3rd gear, resulting in high engine RPM followed by a sudden and harsh engagement into gear. The transmission would also fail to downshift when coming to a stop, at times rem... Read more
Incident date: Aug 21, 2025
The contact owns a 2001 Ford Ranger. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop. The contact stated that there was smoke coming from underneath the hood. The brakes and check engine warning lights were illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact refere... Read more
Incident date: Mar 3, 2026
THIS IS 2012 Jeep Wrangler its 14 years old and for 14 years the previous owner renewed the registration put insurance on it and it passed the emission tests despite the fact that it was recalled. Now the parts were in back order and they replaced my airbags but when the tow company went to the dealership to pick up my car the dealership wouldn’t release it This is absurd how does a 14 year o... Read more
ACURA
TLX TYPE S
(2022) - LANE DEPARTURE: WARNING
Apr 6, 2026
Incident date: Apr 4, 2026
This vehicle is equipped with Blue Cruise, a hands-free driving feature. While in hands-free drive mode (Blue Cruise), the vehicle abruptly disengaged and aggressively pulled off the highway. In icy conditions and at high speeds. This is abnormal for the system. Typically, if the Blue Cruise disengages, it gives a timed warning, about 5-10 seconds, and then will disengage. This was dangerously dif... Read more
ACURA
TLX TYPE S
(2022) - FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Apr 6, 2026
Incident date: Apr 4, 2026
This vehicle is equipped with Blue Cruise, a hands-free driving feature. While in hands-free drive mode (Blue Cruise), the vehicle abruptly disengaged and aggressively pulled off the highway. In icy conditions and at high speeds. This is abnormal for the system. Typically, if the Blue Cruise disengages, it gives a timed warning, about 5-10 seconds, and then will disengage. This was dangerously dif... Read more
Incident date: Mar 19, 2026
The contact owns a 2011 Mini Cooper Countryman. The contact stated that while driving approximately 40 MPH, there was an abnormal burning odor inside and outside the vehicle. The vehicle then stalled. The vehicle was able to be restarted after several hours. The vehicle was towed to an independent mechanic, where it was diagnosed with a cracked water pump, which caused the engine to overheat. The ... Read more
Incident date: Feb 26, 2026
The contact owns a 2026 Toyota Camry. The contact stated that while driving at an undisclosed speed, the vehicle independently accelerated and reversed which caused the vehicle to crash into a brick wall; the contact stated that while the brake pedal was depressed, the brakes failed to engage. No warning lights were illuminated. The air bags were not deployed. The vehicle was towed to an independe... Read more
Crash
Incident date: Feb 26, 2026
The contact owns a 2024 Mazda CX-90. The contact stated that the lower control arm of the front suspension was making a clunking sound. No warning lights were illuminated. The contact stated that the failure was related to Technical Service Bulletins: 01-007-25 and 02-002-24. The vehicle was taken to the local dealer, where it was diagnosed that grease needed to be added to the ball joint. The veh... Read more
Incident date: Feb 26, 2026
The contact owns a 2024 Mazda CX-90. The contact stated that the lower control arm of the front suspension was making a clunking sound. No warning lights were illuminated. The contact stated that the failure was related to Technical Service Bulletins: 01-007-25 and 02-002-24. The vehicle was taken to the local dealer, where it was diagnosed that grease needed to be added to the ball joint. The veh... Read more
Incident date: Apr 4, 2026
The electric A/C compressor on my 2022 BMW X5 xDrive45e (VIN [XXX] ) failed internally at approximately 59,000 miles, causing metal debris to circulate throughout the refrigerant system. The failed compressor and contaminated components are at BMW of Sterling (Sterling, VA) and available for inspection. This is a safety concern because the A/C refrigerant circuit provides thermal management for th... Read more
Incident date: Jul 16, 2025
Incident 1 (Loss of Propulsion in Traffic) - 12/16/25 The vehicle failed to restart immediately after the auto start-stop system attempted to re-engage the engine. Upon attempting to accelerate, the engine did not restart, resulting in a complete loss of propulsion while in active traffic. The vehicle became temporarily inoperable and unresponsive, creating a hazardous condition with elevated risk... Read more
Incident date: Dec 16, 2025
While driving on a clear road, with or without heavy traffic, the collision mitigation warning shows up on the dashboard display. Sometimes the warning for the collision system goes off and the system tries to brake and jerk the wheel. If I have the wheel firmly I can correct it and it resolves. It can happen on a clear road with no one around or in heavy traffic. Yesterday it happened in a sing... Read more
Incident date: Dec 16, 2025
While driving on a clear road, with or without heavy traffic, the collision mitigation warning shows up on the dashboard display. Sometimes the warning for the collision system goes off and the system tries to brake and jerk the wheel. If I have the wheel firmly I can correct it and it resolves. It can happen on a clear road with no one around or in heavy traffic. Yesterday it happened in a sing... Read more
Incident date: Dec 16, 2025
While driving on a clear road, with or without heavy traffic, the collision mitigation warning shows up on the dashboard display. Sometimes the warning for the collision system goes off and the system tries to brake and jerk the wheel. If I have the wheel firmly I can correct it and it resolves. It can happen on a clear road with no one around or in heavy traffic. Yesterday it happened in a sing... Read more
Incident date: Apr 4, 2026
On Sunday March 22, 2025 at around 1340, I was leaving my house and driving on a small incline and noticed my vehicle had a jerk when down shifting. This happened four times while traveling up hill. I have not yet had any repeat issues since this date.
Incident date: Apr 4, 2026
On Sunday March 22, 2025 at around 1340, I was leaving my house and driving on a small incline and noticed my vehicle had a jerk when down shifting. This happened four times while traveling up hill. I have not yet had any repeat issues since this date.
Incident date: Apr 1, 2026
The system malfunctioning is the front sensor braking. My safety and others were put at risk with this because multiple times my car has braked me and or completely stopped me because it’s malfunctioning , it happens while I am on a busy street and someone even almost rear ended me because my car braked out of nowhere. It’s called “Phantom Braking”. No, the problem has not been confirmed b... Read more
Incident date: Apr 3, 2026
On March 8th 2026 I noticed a shudder or vibration from my steering wheel while pulling up into my parking spot, this does not happen when the vehicle is moving faster. I even turned my steering wheel fully to the right and left when I am parked and the vibration is there. I took the car to Future Honda at Citrus Heights CA and the first time they’ve told me the car was perfectly fine. Before I ... Read more
Incident date: Apr 3, 2026
It seems when the truck has been driven more than an a half hour to an hour and you shut the truck off the truck won't start back up. I believe the starter gets what they call heat soaked, then you have to wait until the truck cools down then I will start normal
Incident date: Apr 3, 2026
The moonroof is available for immediate inspection. Rudolph Honda in El Paso, Texas, refused to inspect it despite the severity of the incident. The glass shattered directly above my head while driving, creating an extreme risk of a major crash, permanent eye injury, or even death. This is not an isolated event—there are numerous reported cases of this vehicle’s moonroof spontaneously breaking... Read more
Incident date: Feb 19, 2026
The contact's partner owns a 2019 GMC Sierra 1500. The contact stated that upon starting the vehicle, the "Service Brake System" and ABS warning lights illuminated. The brake pedal was depressed to the floorboard, and the message that the vehicle would not exceed 62 MPH was displayed. The vehicle was restarted, and several unknown warning lights were illuminated with a message that the vehicle wou... Read more
Incident date: Feb 6, 2026
Hyundai dealership diagnosed my vehicle with engine failure, including a failed compression test and cylinder with no compression, and stated the engine required replacement. The dealership later refused to process the repair and attributed the issue to oil condition, contradicting their prior confirmed diagnosis. The vehicle became undrivable after the diagnosis and has remained in that conditi... Read more
Incident date: Apr 2, 2026
I had just pulled into my driveway and got out and shut the drivers side door and my back window spontaneously shattered. I read online that this has been happening with Rogues in my model year range.
ACURA
TLX TYPE S
(2021) - ENGINE
Apr 2, 2026
Incident date: Jun 7, 2025
●Unknown- transmition seem to slip or acted like stalling or about to die. Would jerk forward and shutter till finally would not start after being turned off. So had it towed because would not start again. ●myself and others in my 2017 Ford Focus titanium edition were traveling over a bridge at the time of the incident and very well have stalled out or quit running in the middle of traffic o... Read more
Incident date: Mar 25, 2026
Vehicle: 2023 Land Rover Defender 110 P400 (MHEV) Component Failure: Failure of the 48V DC-DC converter module (L8B2-14B227-AD), which converts 48V to 12V and maintains the vehicle’s 12V electrical system. The component is available for inspection. What Happened: Vehicle displayed “Charging System Fault” and red battery warning. Shortly after, the vehicle became inoperable and left driver ... Read more
Incident date: Mar 25, 2026
See attached document for complaint.
Incident date: Nov 3, 2025
Nuna Exec Next car seat. I have the older version of this car seat for my older child and it works great. The new version ("Next") has an issue where the tigthening/loosening strap folds over and gets stuck, thus making it impossible to loosen the straps and remove the baby from the seat which is very dangerous for the child, especially in case of an emergency. This is not the way the item shou... Read more
Incident date: Apr 2, 2026
The contact owns a 2011 Chevrolet Cruze. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the traction control warning light was illuminated. The check engine warning light illuminated shortly after the vehicle was purchased. The contact stated that the vehicle was shak... Read more
Incident date: Mar 31, 2026
Brakes are constantly grinding and squeaking Seat belt sensor has an issue - Seat belt noise will continuously go off if no one is sitting in the seat If you give the SUV more gas going uphill then it gets stuck in that gear, which means there is a transmission issue. Car also randomly jolts The safety of my family is put at risk each day I drive the SUV. The dealer has not confirmed the ... Read more
Incident date: Feb 26, 2026
ICCU failure, code P1A9096.
Incident date: Mar 20, 2026
The contact owns a 2012 Jeep Wrangler. The contact stated that while driving at 20 MPH, the check engine warning light illuminated. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The vehicle was taken to an independent mechanic, where a scan was completed, and diagnostic trouble codes for the Emissions, engine misfire, timing chain, and crank position sensor failure... Read more
Incident date: Mar 15, 2026
When both the left and right rear passenger seatbelts are in use independently from each other, the seatbelt warning signal is initiated when a passenger is seated in the respected positional location. The warning signal is both visible and audible when a passenger is buckled in and seated.
Incident date: Mar 15, 2026
CVT Transmission failure