Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 16,985 complaints for ACURA
Incident date: Jan 16, 2026
My VIN had the steering recall performed, but the welded drag link, which was the "remedy." At the time, it prevents alignment. The vehicle is now non-serviceable. I called Dodge requesting authorization for the updated adjustable drag link and alignment under recall remediation, and was told there is nothing they can do. This is incorrect. I called them four (4) times and was hung up on each time... Read more
Incident date: Sep 16, 2025
Traction control didn’t work, and the large OEM seats did not hug my body as advertised, causing bodily injury when struck by another vehicle, “t-bone” on passenger side.
Crash
1 injured
Incident date: Sep 16, 2025
Traction control didn’t work, and the large OEM seats did not hug my body as advertised, causing bodily injury when struck by another vehicle, “t-bone” on passenger side.
Crash
1 injured
Incident date: Sep 16, 2025
I brought my vehicle to the Jeep of concord for a fuel pump relay recall and oil change on 11/12/25. Prior to 11/12 the vehicle did not experience any of the issues described below. On 11/13/25, a dealership representative sent an inspection video stating the vehicle was in immaculate condition following the recall repair. However, within less than 24 hours, the check engine light illuminated, and... Read more
Incident date: May 5, 2022
The vehicles is showing all this codes P0340, P0365, P0780, PO010.
Incident date: Nov 29, 2025
The contact owns a 2023 Ford Ranger. The contact stated that while idling at the red traffic light, the brake pedal was depressed; however, the vehicle was accelerating unintendedly. The contact continuously depressed the brake pedal; however, the vehicle accelerated unintendedly at approximately 1 MPH and crashed into the rear of another occupied vehicle. There was no injury sustained. The air ba... Read more
Crash
Incident date: Jan 15, 2026
Vehicle showed all defect warnings as described in recall #23v652 .To include loss of all hydraulic components. Your reference Claim # [XXX]. I would like to know the status of this claim as the dealer still has my vehicle and now claims needs chassis repair , even though they earlier did an undercoat of vehicle in July per another recall. The dealer now estimates the repairs at over $5800 . Sinc... Read more
Incident date: Jan 15, 2026
NHTSA SAFETY COMPLAINT – VEHICLE DEFECT Vehicle Information Year: 2023 Make: Honda Model: Civic Component: Steering System Recall Received: Yes – January 2024 Description of the Problem In January 2024 I received a manufacturer recall notice regarding a steering defect on my 2023 Honda Civic. Prior to and after the recall notice, I experienced repeated steering failures including the s... Read more
Crash
1 injured
Incident date: Jan 15, 2026
I was at a red light with the idle stop automatically triggered. When the light turned green, and I pressed the accelerate pedal, the car would not move. I looked and saw the car had shifted itself to N (neutral) when it should have stayed at D (drive). I pressed the "D" button to drive but it stayed in N. There was a green light around the N button indicating the selected button. I had to turn of... Read more
Incident date: Jan 14, 2026
When using the backup camera at night you can not see as it is not bright enough. My car is brand new. I called Honda and the dealer and they said there was nothing they can do about it
Incident date: Dec 23, 2025
I am the original owner of my 2003 Honda pilot and had to replace the front driver side door actuator years ago. Now all the remaining 3 doors need to have the door actuators replaced. If you're outside the car you cannot open the door. Using the key remote or putting the key into the front door keyhole will NOT unlock or lock the door. You have to be inside the car and lift or depress the lock bu... Read more
Incident date: Jan 14, 2026
My 2025 Chevrolet Silverado 2500HD LT (new vehicle, low mileage) has a persistent water intrusion/leak into the cab interior. Water appears at the top of the headliner/ceiling, specifically around the overhead console where the HomeLink garage door opener buttons and map lights are located. This occurs after rain events, heavy precipitation, and results in visible wetness, dripping, and staining o... Read more
Incident date: Jan 14, 2026
Sometime between 9pm on January 13th and 8:45am on January 14th, the rear glass of my 2020 Acura RDX shattered inside our closed, insulated garage. No cause could be found inside or around the garage and I googled and found out the rear defroster grid causes stress on the class and is actually quite common. I also have a video but it’s too large to upload.
Incident date: Dec 8, 2025
The contact owns a 2024 Volvo XC40. The contact stated while in reverse (R) and backing up at approximately 2 MPH, the vehicle rear view camera proximity warning lights had failed. The contact described the proximity warning as dots that show a visual progression of how close the rear bumper was to objects, yellow, orange, and red. The contact stated that the red dot signaled to stop the vehicle. ... Read more
Crash
Incident date: Jan 7, 2026
Deep knocking noise they call the taco tick is actually the a problem with the motor. There is an issue valve train and timing chain, tensioners and pulleys. Toyota USA decide to tell all consumers it’s just the way they sound. So they do not have to repair millions of these trucks on recall they refuse to repair under manufacture warranty or power train warranty they wait until it becomes the c... Read more
Incident date: Nov 15, 2025
While driving in the dark this morning with my eight year old in the backseat, my headlights shut off, my entire dash including my speedometer, warning lights, radio, heat, heated seat and steering wheel, lost electricity.
Incident date: Nov 19, 2025
The contact owns a 2010 Dodge Nitro. The contact stated that while attempting to start the vehicle, the engine cranked, but the vehicle failed to start, and it became inoperable. There was no warning light illuminated. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact believed that the failure might be related to the Totally Integrated Power Module (TIPM). T... Read more
Incident date: Nov 19, 2025
The vehicle experienced vibration symptoms and stalled on the road. The day before it stalled, there were rattling noises which prompted me to take the car to the dealership the next day. I had just received the letter about the recall so I knew it was likely related. The car was towed to the Acura dealership but the dealership denied recall coverage, stating the engine number did not match the ... Read more
Incident date: Dec 23, 2025
The contact owns a 2024 Ford F-150. The contact stated that the infotainment system screen had turned black after starting the vehicle and was black while driving. The contact stated that the failure had become permanent, preventing the contact from accessing safety functions for the vehicle. The contact confirmed that the rearview camera image was displayed while in reverse(R). The dealer was not... Read more
Incident date: Jan 12, 2026
Since new vehicle vibrates when first started and placed in reverse
Incident date: Dec 8, 2023
Out of nowhere my airbag light start blinking, I ran the code and got a P2096 which apparently is not related to the airbag I took it to Firestone to get it checked out and they told me they cannot do anything about the airbag light I would have to go to my dealership for help with that. No one seems to know what to do.
Incident date: Jan 12, 2026
All dashboard lights are on & will not go away!
Incident date: Nov 25, 2025
On [XXX] I discovered water in my car. ~2.5 inch front passenger and back driver and passenger side. Condensation on the sunroof. My sunroof was not opened/completely shut. I called VW service was advised my car was not covered under the class action or warranty and advised to report to my insurance. I did not want to report and risk my insurance rate increasing. I have never filed a claim in the ... Read more
Incident date: Jan 12, 2026
Didn't know what the list this one but at a certain speed on the highway the hood latch comes loose unlocks, and my backup camera All of a sudden doesn't always work, sometimes the screen is completely black... Also the sensor that tells you that a car is too close to you keeps turning itself off and then when you check the radar sensor to make sure that it's clear of debris there's no debris but ... Read more
Incident date: Jan 12, 2026
While performing routine maintenance on my 2018 Acura TLX, I discovered a critical structural failure in the front right (passenger side) lower control arm. The factory weld connecting the stamped steel control arm to the compliance bushing housing has failed and separated. Visual inspection reveals a clear manufacturing defect: there is a significant crater and void in the weld bead, indicative o... Read more
Incident date: Jan 12, 2026
Summary of Issue On [XXX], my family and I departed Kansas City, Missouri, for a camping trip to Great Smoky Mountains National Park (Cades Cove), Tennessee, approximately 800 miles away. We were towing a 2020 Forest River Salem FSX/RTX travel trailer, estimated at approximately 6,000 pounds loaded, using a Reese weight distribution hitch with integrated sway control. This load was well below the ... Read more
Incident date: Jan 10, 2026
My vehicle was parked inside my garage and turned off when the rear back window (rear windshield) suddenly shattered without warning. There was no impact, accident, or object involved. The glass was factory-installed with no prior damage. This spontaneous failure is a safety concern and may indicate a manufacturing or design defect because I looked it up and there are other cases of the same situ... Read more
Incident date: Jan 12, 2026
Issue #1: Fuel pump failure, had to completely replace the fuel pump at approx. 60,000 miles. Approx. $1,300 repair. Issue #2: Rear differential failure due to faulty/poor construction of materials, per the repair shop. Failed at approx. 63,000 miles. There was no external damage to the differential, it was caused by poor construction/defects of the materials used to build the car. Approx. $... Read more
Incident date: Jan 11, 2026
My 2006 Toyota Highlander Hybrid Limited has an ABS fault that has caused my vehicle to undergo several maintenance issues and poses a serious safety hazard. My vehicle has less than 150,000, and over the course of the last year, my ABS light, my emergency brake light, my TSC light, and my tire pressure sensor light have all come on and refuse to go away. Additionally, the maintenance light, along... Read more
Incident date: Jan 8, 2026
Driver side and passenger seats will not recline. The back will move forward and all other parts will adjust properly, but it always stops at a certain point that is clearly not as far as it will recline. I had this issue fixed at the dealership under warranty in December and less than a month later, the drivers side it doing the same thing. I see that the car's system automatically updated on 1... Read more
Incident date: May 20, 2019
After owning this car for about 3 years now I had the ICCU blow out on me at 53k miles right before thanksgiving. This prevented my car from Level 1 / Level 2 charging and would no longer keep the 12v battery charged. this made the car drive at limited speed as the 12v would drain. I had previously taken the car to get the ICCU recall early in the year and obviously that "software fix" did prev... Read more
Incident date: Dec 17, 2025
Complaint: Both rear doors and the front passenger door no longer lock or unlock electronically using the key fob or interior switch. The failure began gradually and worsened over time. I recently had the driver door replaced by A Honda dealer as part of the warranty but the passenger and back door were not part of the warranty and dealership has also confirmed the lock failures. This creates ser... Read more
Incident date: Dec 16, 2025
The thrust bearing of 3.0l diesel engine is out of spec engine knocking there was no check engine lights on. The safety of this problem is I was at the cancer facility with my other half while she was getting chemotherapy when this started so I left her there went home and got are other vehicle
Incident date: Nov 18, 2025
My 2018 Toyota Camry with 132,000 started experiencing transmission issues in the last 10,000 miles or so - with hesitation in shifting. Now at 132,000 my transmission has officially fully failed. Upon bringing it to a reputable transmission repair shop, I learned that the repair would cost me over $8000 between parts (hard to find) and labor. This is wild as I expected a Toyota to last up and ove... Read more
Incident date: Nov 18, 2025
To Whom It May Concern: The purpose of my complaint is to bring to your attention reprehensible policies and misconduct displayed by the automaker, Acura, the premium subsidiary brand of the American Honda Motor Company. On 11/18/2025, I brought in my 2021 Acura TLX Tech w/SH-AWD in for a problem related to the brakes. The front brakes were and continue to make a jarring, very loud, high-pitched s... Read more
Incident date: Jul 1, 2025
The contact owns a 2024 Jeep Wrangler 4XE. The contact received notifications of NHTSA Campaign Numbers: 25V710000 (ELECTRICAL SYSTEM) and 25V766000 (ENGINE). However, the parts to do the recall repair were not yet available. The vehicle was serviced under NHTSA Campaign Number: 24V720000 (ELECTRICAL SYSTEM), but the failure occurred. The contact stated that an over-the-air update was performed on... Read more
Incident date: Jul 1, 2025
Front camera not working triggered multiple warning lights on
Incident date: Jul 1, 2025
Front camera not working triggered multiple warning lights on
Incident date: Dec 31, 1969
The contact owns a 2025 Ram 1500. The contact had experienced several electrical failures since purchasing the vehicle brand new. The contact stated that there was a sudden loss of power steering functionality, and the Lane Keep Assist would engage and normally vibrated the steering wheel; however, the vehicle and steering wheel continued to vibrate after the vehicle was centered. Additionally, th... Read more
Incident date: Dec 31, 1969
There was a couple times where the car stalled at a red light. Also, there are a lot of times when I press the push to start, it will not start, advising me to place the key fob near the push to start. I find this to be dangerous when driving and very annoying when attempting to start and it doesn't start.
Incident date: Oct 20, 2021
The contact owns a 2024 Chevrolet Express. The contact stated that while attempting to accelerate, the vehicle hesitated, jerked, and stopped unexpectedly. There were no warning lights illuminated. The vehicle was serviced by an independent mechanic who determined the failure was associated with DTC: P129F-00 (Fuel pump drive control module). The part was replaced. The contact stated that the vehi... Read more
Incident date: Aug 31, 2023
Transmission failure at 76,000 miles. Vehicle not properly responding coupled with erratic gear behavior when trying to shift gears. Problem was confirmed by Ford dealer Doggett Ford, South Loop, Houston Texas. Diagnosis: Transmission replacement. No warning lights or messages. Problems appeared suddenly and deteriorated quickly. Ford Customer Support was contacted but only offered to pay ar... Read more
Incident date: Jan 6, 2026
Please see attachment: To Whom It May Concern, I am writing to formally request NHTSA’s review and further action regarding Ford Motor Company’s handling of Safety Recall 23V‑896 and 23S-65, affecting my 2021 Ford F‑150 (F1 3509). I appreciate NHTSA’s oversight of this recall; however, based on my direct experience and the technical information available, I believe the current remedy st... Read more
Incident date: Oct 9, 2025
Vehicle was purchased with 95,xxx miles. Within 10 days sporadic transmission jerks and stalls started. Taken to repair facility 3 times over next 2 months with no issues found. During long distance trip transmission felt rough and sluggish. Transmission was serviced. Engine light on. Repair facility replaced all spark plugs, coil packs and cleared codes. 2 weeks later light came back on. Transmis... Read more
Incident date: Jan 8, 2026
I had been driving my 2022 Toyota Highlander XLE with 46k miles that I just got for about two weeks, so about 10 days out of the 14 i actually drove it from home to work and back home. Within those 10 days driving the SUV, 8 mornings and one afternoon the highlander engine had issues accelerating and shifting gears. Basically when pulling out on to a highway from a side street coming down a hill w... Read more
Incident date: Jan 8, 2026
Leased this car 1 year ago and it is currently in the repair shop for the 2nd time in a year for the same battery problem: battery won't charge and an error notice on the dashboard that says " Service high voltage system. Reduce acceleration. Drive with care". The first time the shop said that it was a software issue and fixed it. Now the shop is saying that the car needs a new battery. The er... Read more
Incident date: Dec 29, 2025
The manufacturer refuses to process the 68c recall. The car was purchased from a dealer in Canada in 2021. I purchased it in 2025 and imported it to Poland. Currently, the car is registered and used in Poland. The dealership refused to process it. He suggested I take the car to North America and have the recall performed there. It's possible to have the software related to the 68c recall installed... Read more
Incident date: Dec 10, 2025
The contact owns a 2018 Ram 2500. The contact stated that while driving at various speeds and hauling an RV, the trailer brakes intermittently became inoperable. The message "Trailer Brakes Disconnected - Check Trailer Wiring" was displayed. The contact replaced the trailer wiring; however, the failure persisted. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes... Read more
Incident date: Dec 10, 2025
Front windshield camera went bad due to overheating. When malfunction it gives multiple warning lights, everything that has to deal with front windshield camera does not work. Ive hearing multiple and multiple stories online and in person that they too is affected by camera malfunctioning. There needs to be a recall on it as it is affecting way too many people. My car is a 2019 with ONLY 47000 mil... Read more
Incident date: Dec 10, 2025
Front windshield camera went bad due to overheating. When malfunction it gives multiple warning lights, everything that has to deal with front windshield camera does not work. Ive hearing multiple and multiple stories online and in person that they too is affected by camera malfunctioning. There needs to be a recall on it as it is affecting way too many people. My car is a 2019 with ONLY 47000 mil... Read more