Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 16,985 complaints for ACURA
Incident date: May 20, 2019
MY ACURA HAS "STALLED" TWICE NOW WHILE PASSING (ONCE AT ABOUT 4800 MILES AND THE OTHER AT ABOUT 5600 MILES ON ODO). BOTH TIMES THE CAR WAS IN CRUISE CONTROL AND LANE KEEP ASSIST AND TRAVELING ON A HIGHWAY AT ABOUT 60MPH. BOTH TIMES I WAS OVERTAKING A LARGE VEHICLE THAT WAS TO THE RIGHT OF ME. BOTH TIMES, I PUT THE PEDAL TO THE FLOOR, THE CAR ACCELERATED FOR ONLY A SPLIT SECOND, THEN LOST ALL POWER... Read more
Incident date: Jul 15, 2015
CAR HAS BEEN GARAGE PARKED AND WHEN NOT IT GARAGE A SUN SHADE IS IN PLACE. DASHBOARD HAS LARGE CRACKS ON DRIVER AND PASSENGER SIDE. THE CRACK POSES A PROBLEM ON THE PASSENGER SIDE AND COULD AFFECT AIR BAG DEPLOYMENT. THERE ARE NO ISSUES AS OF YET BUT THE CRACK IS EXPANDING EVEN BEING IN THE GARAGE.
Incident date: May 10, 2019
TRANSMISSION SHIFTING HARD. I ALSO HEAR AND FEEL A GRINDING SOUND. WHEN SHIFTING ON THE LOWER GEARS, IT SHIFTS HARD. I HAVE READ THAT THERE IS A BULLETIN ON THIS BUT NO RECALL YET. THERE HAVE BEEN MANY COMPLAINTS. BULLETIN TSB NO. 15-054. HOW MANY COMPLAINTS ARE NEEDED BEFORE A RECALL IS ISSUED?
Incident date: May 19, 2019
PURCHASED A CERTIFIED PRE-OWNED ACURA MDX DEC. 30, 2018. SINCE OWNING THE VEHICLE WE HAVE EXPERIENCED 3 EPISODES OF VEHICLE LOSING FORWARD THROTTLE WHILE DRIVING AT HIGHWAY SPEEDS. 2 EPISODES OCCURRED WHILE ATTEMPTING TO PASS ANOTHER VEHICLE. IT IS AS IF THE CAR GOES INTO NEUTRAL. THERE ARE NO ERROR MESSAGES OR ENGINE SHUT OFF. WITHIN 10-15 SECONDS THE TRANSMISSION ENGAGES. AFTER EACH INCIDENT WE ... Read more
Incident date: May 24, 2019
BREAKING LIGHT GOES ON AND THE BRAKE GETS STUCK AND MAKES A GRASPING NOISE LIKE SOMETHING IS GRINDING AND THE PEDAL IS STUCK DOWN.
Incident date: May 24, 2019
THE ANTI COLLISION SYSTEM IS DEFECTIVE AND IT'S PUTTING MY FAMILY AT RISK. IT SLAMS ON BREAKS BY ITSELF WITHOUT ANY OBSTACLE IN FRONT. IT STARTED HAPPENING MORE AND MORR FREQUENTLY. CALLED THE ACURA DEALRSHIP AND THEY CLAIM IT'S NORMAL AND THE CAR WOULD BREAK FOR ANY PERCEIVED OBSTACLE IN FRONT OF IT.
Incident date: Aug 1, 2018
MY VEHICLE HAD TWO RECALLS FOR THE SAME PROBLEM . IT WAS SERVICED BY THE FIRST RECALL , HOWEVER THE SAME PROBLEM RETURNED WITH ANOTHER AIRBAG NOTIFICATION . WHEN I CONTACTED ACURA AND MY DEALER THEY ARE TELLING ME THAT DESPITE THE LATEST RECALL MY VEHICLE IS NOT ON THE LIST. I BELIEVE IT HAS TO BE RELATED ,BUT THEY CANNOT TELL ME WHY VEHICLE IS EXEMPT FROM THE SECOND RECALL. I AM AFRAID TO DRIVE ... Read more
Incident date: May 22, 2019
WHILE I WAS DRIVING TO WORK THE STEERING WHEEL GOT REAL TIGHT AND WAS VERY HARD TO MOVE. LUCKILY I WAS NOT ON THE HIGHWAY YET AND WAS ABLE TO PULL OVER SAFELY. THIS WAS VERY SCARY AND DANGEROUS. I HAD TO LEAVE MY CAR THERE AND FIND A RIDE TO WORK. I THEN HAD MY CAR TOWED TO A CAR SHOP TO HAVE IT CHECKED OUT. THEY ARE TELLING ME IT IS AN ELECTRICAL PROBLEM BUT GOING TO DO A FULL DIAGNOSTIC ON I... Read more
Incident date: May 21, 2019
HANDS FREE LINK CAUSES BATTERY TO DRAIN AND THIS ISSUE IS WITH LOTS OF HONDA AND ACURA DIFFERENT MODELS AND HONDA KNOWS ABOUT THIS PROBLEM AND STILL CHOOSE TO IGNORE IT.CLASS ACTION LAWSUIT FILED IN CALIFORNIA ABOUT THIS ISSUE.
Incident date: Feb 20, 2019
TRANSMISSION IS REALLY ROUGH WHEN SHIFTING TO GEARS 1,2, AND 3. IT IS GETTING WORSE THE MORE I DRIVE. ALSO, VERY SLOW AND ROUGH SHIFT FROM PARK TO DRIVE. WHEN I AM DRIVING UPHILL FROM A FULL STOP, I HEAR A LOUD THUD AND FEEL A HARD JERK WHEN SHIFTING FROM 1ST TO 2ND GEAR AND 2ND TO 3RD. WHEN I AM DRIVING DOWNHILL AND APPROACHING A STOP, IT DANGEROUSLY ACCELERATES THE CAR FORWARD AFTER SHIF... Read more
ACURA
TSX SPORT WAGON
(2012) — STEERING
May 21, 2019
Incident date: May 14, 2019
POWER STEERING MODULE DIED AT 95K... FIRST NOTICED AFTER STARTING IT UP AT THE END OF WORK DAY IN THE PARKING GARAGE. IT WAS DRIVEABLE WITH LOTS OF EXTRA MUSCLE DURING ANY KIND OF TURN. AFTER DIAGNOSTIC PERFORMED BY DEALER, ISSUE DID NOT OCCUR FOR A 30 MINUTE DRIVE HOME. THE NEXT MORNING THOUGH...IT WAS OUT AGAIN.
Incident date: Feb 22, 2019
FRONT PASSENGER DOOR LOCK ACTUATOR WAS REPLACED LESS THAN TWO YEARS AGO. THE EXACT SAME PROBLEM WITH THE SAME DOOR LOCK HAS REOCCURRED. THE LOCKED DOOR WILL NOT OPEN WHEN THE DOOR HANDLE IS TOUCHED NOR WILL THE DRIVER SIDE DOOR LOCK CONTROL LOCK OR UNLOCK THE FRONT PASSENGER DOOR. WHILE DRIVING THE ACTUATOR IS CONSTANTLY TRYING TO LOCK THE DOORS BUT IT DOESN'T WORK. I HAVE SEEN OTHER SIMILAR ... Read more
Incident date: May 9, 2019
TL* THE CONTACT OWNS A 2012 ACURA TSX. WHILE THE VEHICLE WAS PARKED, THE STEERING WHEEL FAILED TO TURN LEFT OR RIGHT. THERE WERE NO WARNING INDICATORS ILLUMINATED AND THE SERVICE POWER STEERING MESSAGE DISPLAYED. THE VEHICLE WAS TOWED TO ISLAND ACURA (3350 SUNRISE HWY, WANTAGH, NY 11793, (516) 679-5400) WHERE IT WAS DIAGNOSED THAT THE CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAI... Read more
Incident date: May 17, 2019
NOTE THAT THE FOLLOWING PROBLEMS HAVE BEEN OCCURRING FREQUENTLY SINCE I PURCHASED THE CAR IN OCTOBER 2017; THE DATE REQUIRED BELOW WAS A RANDOM DATE I CHOSE. WHEN ACCELERATING QUICKLY TO ENTER A HIGHWAY, THE TRANSMISSION HESITATES BEFORE DECIDING WHICH GEAR TO JUMP INTO. THIS ALSO OCCURS, TO A LESSER EXTENT, WHEN I HAVE TO STOMP ON THE GAS IN AN EMERGENCY SITUATION WHILE ON THE HIGHWAY. THIS IS E... Read more
Incident date: May 20, 2019
TRAVELING ON INTERSTATE IN THE MIDDLE LANE WHEN MY CARS TRANSMISSION WENT IN TO NEUTRAL AND THE INSTRUMENT PANEL STARTED TO FLASH ERROR MESSAGES I.E. STOP DRIVING WHEN SAFE TRANSMISSION PROBLEM SEE MANUAL,ELECTRICAL PARKING BRAKE PROBLEM, EMISSIONS SYSTEMS PROBLEM, TRANSMISSION SYSTEM PROBLEMS, TRANSMISSION PROBLEM APPLY PARKING BRAKE WHEN PARKED, ALL WHEEL DRIVE SYSTEM PROBLEM, AND BLIND SPOT INF... Read more
Incident date: May 20, 2019
TRAVELING ON INTERSTATE IN THE MIDDLE LANE WHEN MY CARS TRANSMISSION WENT IN TO NEUTRAL AND THE INSTRUMENT PANEL STARTED TO FLASH ERROR MESSAGES I.E. STOP DRIVING WHEN SAFE TRANSMISSION PROBLEM SEE MANUAL,ELECTRICAL PARKING BRAKE PROBLEM, EMISSIONS SYSTEMS PROBLEM, TRANSMISSION SYSTEM PROBLEMS, TRANSMISSION PROBLEM APPLY PARKING BRAKE WHEN PARKED, ALL WHEEL DRIVE SYSTEM PROBLEM, AND BLIND SPOT INF... Read more
Incident date: May 17, 2019
WHEN I WAS STOPPED AT A STOP SIGN AWAITING A BREAK TO ENTER INTO HEAVY TRAFFIC I SAW A GAP AND PRESSED THE GAS PEDAL BUT THE ENGINE DID NOT RESPOND. I GENTLY PRESSED UNTIL IT WAS ABOUT 1/4 DOWN AND STILL NOTHING HAPPENED. I THEN GENTLY PRESSED IT A LITTLE MORE AND THE CAR BOLTED FORWARD AT A DANGEROUS SPEED DIRECTLY INTO TRAFFIC WHICH COULD HAVE ALMOST KILLED ME. THIS WAS JUST ONE SITUATION, THERE... Read more
Incident date: May 10, 2019
I WAS SITTING AT A RED LIGHT, AND WHEN THE LIGHT TURNED GREEN AND I ACCELERATED, THE CAR WOULD NOT MOVE WITH MODERATE THROTTLE. I HAD TO FLOOR THE THROTTLE TO MOVE, AND THE ENGINE RPM JUMPED TO ABOUT 6000. THE CAR WOULD NOT SHIFT, EITHER AUTOMATICALLY OR THROUGH THE "MANUAL" FUNCTION ON THE GEAR SELECTOR. OVER THE NEXT 1.5 MILES, I NOTICED SMOKE IN THE REAR VIEW MIRROR AND A BURNING SMELL. I PULLE... Read more
Incident date: May 1, 2019
TL* THE CONTACT OWNS A 2014 ACURA MDX. THE CONTACT STATED THAT MOISTURE ENTERED THE REAR DRIVER'S SIDE LIFTGATE TAIL LIGHT. THERE WAS NO WARNING INDICATOR ILLUMINATED. AN UNKNOWN LOCAL DEALER WAS NOTIFIED AND DID NOT ASSIST. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 69,000.
Incident date: May 1, 2019
TL* THE CONTACT OWNS A 2014 ACURA MDX. THE CONTACT STATED THAT MOISTURE ENTERED THE REAR DRIVER'S SIDE LIFTGATE TAIL LIGHT. THERE WAS NO WARNING INDICATOR ILLUMINATED. AN UNKNOWN LOCAL DEALER WAS NOTIFIED AND DID NOT ASSIST. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 69,000.
Incident date: May 15, 2019
TAIL AND STOP LIGHTS COLLECTING MOISTURE. POSSIBLY RESULT IN: A BLOWN FUSE, WHICH DISABLES THE FRONT AND REAR POSITION LIGHTS, REDUCES VEHICLE VISIBILITY AND INCREASES RISK OF A CRASH. CONTINENTAL ACURA OF NAPERVILLE AND ACURA ATOMOBILE DIVISION OF AMERICASN HONDA MOTOR COMPANY REFUSE TO REPLACE IT .
Incident date: May 11, 2019
THE LAST SAFETY RECALL DID NOT FIX A BASIC PROBLEM. THIS IS A BUG IN THE SOFTWARE THAT IS VERY UNLIKELY TO BE FIXED AT THE DEALER WITHOUT A SOFTWARE FIX. ITS NOT MECHANICAL AND WILL NOT HAPPEN DURING A DRIVE TEST. (COMPLETELY RANDOM) PROBLEM: COASTING OR DEACCELERATING AND STEPPING ON THE GAS WILL CAUSE THE TRANSMISSION TO GO INTO NEUTRAL, DISCONNECT FROM THE ENGINE. THE SAME EFFECT IF THE BRAKE ... Read more
Incident date: May 11, 2019
THE LAST SAFETY RECALL DID NOT FIX A BASIC PROBLEM. THIS IS A BUG IN THE SOFTWARE THAT IS VERY UNLIKELY TO BE FIXED AT THE DEALER WITHOUT A SOFTWARE FIX. ITS NOT MECHANICAL AND WILL NOT HAPPEN DURING A DRIVE TEST. (COMPLETELY RANDOM) PROBLEM: COASTING OR DEACCELERATING AND STEPPING ON THE GAS WILL CAUSE THE TRANSMISSION TO GO INTO NEUTRAL, DISCONNECT FROM THE ENGINE. THE SAME EFFECT IF THE BRAKE ... Read more
Incident date: May 1, 2019
I LOST POWER STEERING DRIVING TO WORK AT INTERSTATE SPEEDS A COUPLE OF WEEKS AGO. I HAVE BEEN DRIVING THIS ROUTE TO WORK FOR MANY YEARS AND THIS EXPERIENCE STARTLED ME. THIS SITUATION COULD HAVE BECOME FATAL VERY QUICKLY WITH A LESS EXPERIENCED DRIVER.THE REPLACEMENT COST IS EXPENSIVE AND THE EPS MODULE NEEDED FOR REPAIR IS NOT EASY TO FIND. NONE OF THE LOCAL ACURA DEALERS WILL WORK WITH ME SO MY ... Read more
Incident date: May 1, 2019
I LOST POWER STEERING DRIVING TO WORK AT INTERSTATE SPEEDS A COUPLE OF WEEKS AGO. I HAVE BEEN DRIVING THIS ROUTE TO WORK FOR MANY YEARS AND THIS EXPERIENCE STARTLED ME. THIS SITUATION COULD HAVE BECOME FATAL VERY QUICKLY WITH A LESS EXPERIENCED DRIVER.THE REPLACEMENT COST IS EXPENSIVE AND THE EPS MODULE NEEDED FOR REPAIR IS NOT EASY TO FIND. NONE OF THE LOCAL ACURA DEALERS WILL WORK WITH ME SO MY ... Read more
Incident date: Apr 10, 2019
TL* THE CONTACT OWNS A 2005 ACURA MDX. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED AND THE CONTACT COULD NOT MOVE THE STEERING WHEEL. IN ADDITION, ON OTHER OCCASIONS IT WAS HARD FOR THE CONTACT TO MAKE TURNS. THE CONTACT MENTIONED THAT IT WAS VERY SELDOM WHEN THE STEERING FUNCTIONED NORMALLY. THE VEHICLE WAS TAKEN TO BARBER FORD (640 E 8TH ST, HOLLAND, MI 49423 (616) 396-2361) WHERE THE MECH... Read more
Incident date: Apr 13, 2019
TL* THE CONTACT OWNS A 2002 ACURA TL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V182000 (AIR BAGS). HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. GARRY FORCE ACURA (1634 WESTGATE CIR, BRENTWOOD, TN 37027 (615) 377-0500) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE N... Read more
Incident date: Feb 5, 2019
TRANSMISSION IS JERKY, CHOKING AND DOESN'T REACT FOR 3-4 SECONDS. I TOOK IT TO THE DEALER AND THEY RESET A TRANSMISSION CODE WITHOUT REPLACING MY TRANSMISSION WITH A NEW ONE.
Incident date: Apr 4, 2019
TAKATA RECAL: PERHAPS A MONTH AGO I ATTWEMPTED TO GET INFORMATION RE RECALLS FOR THIS CAR ON YOUR SITE. THE ANSWER WAS THAT IOT HAD DEFECTIVE AIRBAGS. I CONTACTED A DEALER WHO INFORMED ME THAT I WAS MISTAKEN. I AM ASKING IF YOU HAVE ANY EVIDENCE OF SUCH A DEFECT AND COULD PROVIDE ME WITH INFORMATION TO SHOW THE DEALER IF THERE HAS BEEN A DEFECT IN THE PAST.
Incident date: May 11, 2019
ON THE AFTERNOON OF MAY 11, 2011 I PUSHED THE BUTTON TO CLOSE MY CAR TRUNK HATCH AND MY 13 Y/O DAUGHTER RAN INTO A SHARP EDGE OF THE HATCH CUTTING HER FRONT RIGHT EYE LASH. THERE IS A MANUFACTURER-BUILT SHARP EDGE THAT CAUSED THE CUT. SHOULD THE EDGE HADN'T BEEN IN THAT LOCATION, SHE WOULDN'T HAVE CUT HER EYE LID. WE IMMEDIATELY TOOK MY DAUGHTER TO THE HOSPITAL EMERGENCY ROOM TO STOP THE BLEEDI... Read more
1 injured
Incident date: May 11, 2019
ON THE AFTERNOON OF MAY 11, 2011 I PUSHED THE BUTTON TO CLOSE MY CAR TRUNK HATCH AND MY 13 Y/O DAUGHTER RAN INTO A SHARP EDGE OF THE HATCH CUTTING HER FRONT RIGHT EYE LASH. THERE IS A MANUFACTURER-BUILT SHARP EDGE THAT CAUSED THE CUT. SHOULD THE EDGE HADN'T BEEN IN THAT LOCATION, SHE WOULDN'T HAVE CUT HER EYE LID. WE IMMEDIATELY TOOK MY DAUGHTER TO THE HOSPITAL EMERGENCY ROOM TO STOP THE BLEEDI... Read more
1 injured
Incident date: Feb 18, 2019
2016-2018: NOTICED CAR OCCASIONALLY HESITANT LIKE NOT 'GETTING' INTO GEAR BUT NO STALLING. WIFE DRIVING CAR AND STALLS WHILE STOPPED AT A LIGHT. SIMPLY RESTARTS CAR WITH NO ISSUE. FEBRUARY 2019: WIFE DRIVING CAR AND STALLS BUT WHEN RESTARTED, ALL LIGHTS IN DASH ARE ON AND CAR WILL ONLY MOVE FORWARD AT IDLE SPEED AND THROTTLE COMPLETELY NOT RESPONSIVE (E.G., CAN PRESS GAS PEDAL TO FLOOR WITH NO ... Read more
Incident date: May 10, 2019
WHILE DRIVING THE CAR MADE A LEFT TURN ON IT'S ON REAL FAST THEN ALL MY DASH LIGHTS LITE UP LIKE A CHRISTMAS TREE. THE STEERING WHEEL AS ALSO STUCK IN A RIGHT HAND TURN BUT STILL DRIVING STRAIGHT. THIS WAS A VERY SCARY SITUATION.
Incident date: May 10, 2019
WHILE DRIVING THE CAR MADE A LEFT TURN ON IT'S ON REAL FAST THEN ALL MY DASH LIGHTS LITE UP LIKE A CHRISTMAS TREE. THE STEERING WHEEL AS ALSO STUCK IN A RIGHT HAND TURN BUT STILL DRIVING STRAIGHT. THIS WAS A VERY SCARY SITUATION.
Incident date: Mar 1, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 ACURA TL. THE CONTACT STATED THAT THE AIR BAGS WARNING LIGHT ILLUMINATED AFTER THE VEHICLE WAS SERVICED FOR NHTSA CAMPAIGN NUMBER: 19V182000 (AIR BAGS). THE CONTACT WAS UNCERTAIN IF THE REPAIR WAS COMPLETED BECAUSE AFTER THE REPAIR THE VEHICLE WAS RETAINED AND MONTHS LATER ANOTHER NOTIFICATION WAS SENT FOR NHTSA CAMPAIGN NUMBER: 16V061000 (AIR BAGS). THE ... Read more
Incident date: May 9, 2019
SOMETIME THE AIRBAG LIGHT GOES OFF AND STAY OFF AFTER THE START WHICH IS NORMAL BUT SOMETIME IT STAYS ON NEVER GO OFF AFTER YOU START IT.
Incident date: May 1, 2018
TL* THE CONTACT OWNS A 2015 ACURA TLX. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE FAILED TO CORRECTLY SHIFT GEARS. ALL THE INDICATOR WARNING LIGHTS WERE ILLUMINATED. ADDITIONALLY, THE VEHICLE FAILED TO ACCELERATE UPON STARTING. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER RICK CASE ACURA (875 N STATE RD 7, FORT LAUDERDALE FL (954) 715-7796) WHERE IT WAS DIAGNOSED THAT BAT... Read more
Incident date: May 1, 2018
TL* THE CONTACT OWNS A 2015 ACURA TLX. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE FAILED TO CORRECTLY SHIFT GEARS. ALL THE INDICATOR WARNING LIGHTS WERE ILLUMINATED. ADDITIONALLY, THE VEHICLE FAILED TO ACCELERATE UPON STARTING. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER RICK CASE ACURA (875 N STATE RD 7, FORT LAUDERDALE FL (954) 715-7796) WHERE IT WAS DIAGNOSED THAT BAT... Read more
Incident date: May 1, 2018
TL* THE CONTACT OWNS A 2015 ACURA TLX. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE FAILED TO CORRECTLY SHIFT GEARS. ALL THE INDICATOR WARNING LIGHTS WERE ILLUMINATED. ADDITIONALLY, THE VEHICLE FAILED TO ACCELERATE UPON STARTING. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER RICK CASE ACURA (875 N STATE RD 7, FORT LAUDERDALE FL (954) 715-7796) WHERE IT WAS DIAGNOSED THAT BAT... Read more
Incident date: Mar 9, 2019
THE TALE LIGHTS, PARK LIGHTS HAVE DISCONTINUE TO WORK, THE BRAKE LIGHT ABOVE TRUCK DOOR IS NOT WORKING. THERE IS NOT BLOWN FUSE OR BULB. DID NOT REALIZE UNTIL MARCH 9TH, WHEN MY DAUGHTER PULLED ME OVER TO TURN ON MY LIGHTS AT NIGHT. I HAD HEAD LIGHTS BUT NO REAR LIGHTS AT ALL.
Incident date: May 8, 2019
MY 2017 ACURA MDX HAS HAD ALL SERVICE, INCLUDING VOLUNTARY EARLY REPLACEMENT OF OEM TIRES WITH BETTER HYDROPLANING TIRES, AT THE SAME ACURA DEALERSHIP WHERE IT WAS PURCHASED NEW. HAS HAD ALL ROUTINE MAINTENANCE THERE. NO EXTREME WEATHER, NO EXTREME DRIVING, NO FLOODS OR WATER EXPOSURE, NO ACCIDENTS, ONLY TYPICAL SUBURBAN DRIVING IN MID-ATLANTIC USA, NO WHEEL DAMAGE FROM ANYTHING I'M AWARE OF. ... Read more
Incident date: Oct 18, 2018
SINCE I PURCHASED THE VEHICLE, THE PASSENGER AIRBAG LIGHT DOES NOT ALWAYS GO OUT EVEN WITH MY WIFE WHO WEIGHS 105 LBS IS PROPERLY SEATED WITH SEAT BELT ON.VEHICLE IS PARKED. IN ORDER TO CLEAR THIS, I NEED TO TURN OFF VEHICLE AND RE-START. THIS HAPPENS ON OCCASION BUT IS NOT EVERY TIME. DEALER HAS CHECKED SEVERAL TIMES AND SAID THEY CALIBRATED THE SEAT WEIGHT TO 65 LBS. MY VEHICLE HAS BEEN IN SER... Read more
Incident date: May 4, 2019
I JUST PURCHASED THE VEHICLE A WEEK AGO (4/30/2019) AND THE PASSENGER AIR BAG OFF LIGHT IS MALFUNCTIONING. THE DEALER TELLS ME THE LIGHT IS SUPPOSED TO BE ON WHEN NO ONE IS SITTING ON THE SEAT AND THAT THE PASSENGER MUST BE ABOVE 65 POUNDS FOR THE LIGHT TO BE TURNED OFF, BUT MY MOTHER, WHO WEIGHS 95 POUNDS, SAT IN IT LAST WEEKEND AND THE LIGHT REMAINED. I HAVE A PHOTO AND VIDEO. SEEMS LIKE MORE PE... Read more
Incident date: Mar 12, 2019
TL* THE CONTACT OWNS A 2016 ACURA MDX. THE CONTACT STATED THAT THE DRIVER'S SEAT MOVED BACK AND FORTH ON ITS OWN. THE SEAT EVEN CHANGED HEIGHT LEVELS WHILE THE CONTACT WAS DRIVING AND THE ALL WHEEL DRIVE WARNING INDICATOR ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO CURRY ACURA SCARSDALE (685 CENTRAL PARK AVE, SCARSDALE, NY 10583, (914) 472-6800) TO BE REPAIRED PER NHTSA CAMPAIGN NUMBERS: 19V2560... Read more
Incident date: May 4, 2019
WHILE DRIVING STRAIGHT ON RURAL ROAD ALARM PANEL DISPLAYING CHECK POWER STEERING SYSTEM, ALARM AND AUDIBLE AND VISUAL ALARM BLINKING REPEATEDLY, COMPLETE LOSS OF POWER STEERING CONTROL WHILE DRIVING, LUCKILY I HAD JUST PULLED OFF A MAJOR BUSY HIGHWAY ONTO A BACKROAD WHEN THE PROBLEM OCCURRED.
Incident date: Jul 10, 2018
SINCE PURCHASING CAR, I'VE HAD: SQUEAKY BRAKES. ACURA IS AWARE BUT DOES NOT HAVE FIX. LANE DEPARTURE ISSUE. A LOT OF "FALSE POSITIVES" WHICH CAUSES CAR TO SHAKE AND SLOW DOWN - VERY DANGEROUS WHEN ANOTHER CAR IS DRIVING BEHIND. ACURA IS AWARE BUT DOES NOT HAVE FIX. ISSUES WITH RADIO AND APPLE CARE. DOES NOT WORK INTERMITTENTLY. ACURA HAS DONE SOFTWARE UPDATE TO FIX BUT STILL HAVE PROBLEMS... Read more
Incident date: Jul 10, 2018
SINCE PURCHASING CAR, I'VE HAD: SQUEAKY BRAKES. ACURA IS AWARE BUT DOES NOT HAVE FIX. LANE DEPARTURE ISSUE. A LOT OF "FALSE POSITIVES" WHICH CAUSES CAR TO SHAKE AND SLOW DOWN - VERY DANGEROUS WHEN ANOTHER CAR IS DRIVING BEHIND. ACURA IS AWARE BUT DOES NOT HAVE FIX. ISSUES WITH RADIO AND APPLE CARE. DOES NOT WORK INTERMITTENTLY. ACURA HAS DONE SOFTWARE UPDATE TO FIX BUT STILL HAVE PROBLEMS... Read more
Incident date: Jul 10, 2018
SINCE PURCHASING CAR, I'VE HAD: SQUEAKY BRAKES. ACURA IS AWARE BUT DOES NOT HAVE FIX. LANE DEPARTURE ISSUE. A LOT OF "FALSE POSITIVES" WHICH CAUSES CAR TO SHAKE AND SLOW DOWN - VERY DANGEROUS WHEN ANOTHER CAR IS DRIVING BEHIND. ACURA IS AWARE BUT DOES NOT HAVE FIX. ISSUES WITH RADIO AND APPLE CARE. DOES NOT WORK INTERMITTENTLY. ACURA HAS DONE SOFTWARE UPDATE TO FIX BUT STILL HAVE PROBLEMS... Read more
Incident date: Apr 24, 2019
TL* THE CONTACT OWNS A 2017 ACURA MDX. WHILE DRIVING APPROXIMATELY 65 MPH, THE SUN ROOF EXPLODED WITHOUT WARNING OR AN IMPACT. SHATTERED GLASS FELL ONTO THE CONTACT. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO HOPKINS ACURA OF FAIRFIELD (877-360-1950, LOCATED AT 2459 AUTO MALL PKWY, FAIRFIELD, CA 94533) WHERE IT WAS DETERMINED THAT THE FAILURE WAS UNUSUAL AND WAS NOT COVERED BY THE WARRANTY. ... Read more
Incident date: Apr 26, 2019
THEIR INFLATABLE SEALANT DOES NOT WORK. WE WERE ON THE ROAD AND HAD A FLAT, PULLED OVER GOT THE COMPRESSOR OUT HOOKED TO FLAT ALL THAT HAPPENED WAS AIR BLOWING OUT THE HOLE IN THE TIRE. BY THE GRACE OF GOD A MAN STOPPED AND HE WAS A TIRE REPAIR MAN THAT WAS GOING TO ACALL ON A BIG TRUCK TIRE PROBLEM HE PATCHED OUR TIRE AND INFLATED IT AND WE WERE ON OUR WAY HOME. WHAT IF HE DID NOT COME ALONG, WE ... Read more