Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 16,985 complaints for ACURA
Incident date: Jan 26, 2026
This vehicle has had multiple incidents of surging of the propulsion system both on battery power and when powered by the internal combustion engine, causing loss of propulsion and sudden acceleration almost causing collisions multiple times. We have paid for over $4,000 in repairs that are not covered under the propulsion system warranty, and these repairs have not remedied the issue.
Incident date: Jan 16, 2026
2016 Honda civic EX steering wheel airbags and front passenger airbags didn’t deploy during my husbands wreck. He totaled the car…
Crash
Incident date: Jan 16, 2026
I had a recall done by local Acura dealer, Miami Doral Acura, where they replaced parts that connected the engine to the car, they are like rods. I recently took the car to a mechanic because I needed to change the timing belt components and he advised me that one of the rods that were replaced failed. This means that the engine was attached by only one rod, the other rod was cut, not connected. I... Read more
Incident date: Jan 16, 2026
I had a recall done by local Acura dealer, Miami Doral Acura, where they replaced parts that connected the engine to the car, they are like rods. I recently took the car to a mechanic because I needed to change the timing belt components and he advised me that one of the rods that were replaced failed. This means that the engine was attached by only one rod, the other rod was cut, not connected. I... Read more
Incident date: Jan 26, 2026
Ford 2010 escape Power assist steering fault- torque sensor needs replacement at only 92,000 miles. My steering wheel became loose and shaking aggressively while driving and at idle causing serious safety and control concerns. The steering wheel has also become very hard to turn. Ford dealer ran a diagnostic and confirmed the issue. This is the exact same issue that has been recalled on other 2010... Read more
Incident date: Jan 25, 2026
The contact owns a 2017 Ford F-150. The contact stated that while driving at various speeds, the vehicle hesitated while responding and felt like the transmission was shifting in and out of gear. Additionally, the contact stated that the vehicle downshifted unintendedly while driving, and the vehicle jumped and hesitated to respond while attempting to drive from a complete stop. The power train wa... Read more
Incident date: Aug 1, 2025
The vehicle was rear-ended, lost control, traveled approximately 500 feet, and rolled multiple times. Side and curtain airbags deployed; however, the front airbags did not deploy. The vehicle was declared a total loss. The driver exited the vehicle without assistance. The vehicle is currently preserved at a tow lot.
Crash
Incident date: Jan 25, 2026
Engine has been burning oil for at least a year now. Cause ignition coil/spark plug failure and have replaced all 4 coils and plugs 3 times now within a year. Engine will randomly start to sputter after about 3-5 months of replacement. Adding a quart of oil every 1-2 weeks. No leaks and no smoke, just money down the drain.
Incident date: Jan 17, 2026
I have replaced the transmission due to the toque converter acting up and then failing. I have replaced now 3 coolant parts as well due to leaking and constant overheating and have replaced the block once as well.
Incident date: Jan 14, 2026
There is a clunking, clicking or ratcheting noise when turning left or right. Reported issue to dealer multiple times. They replaced a CV axle on one side, but shortly after the other the noise came back. Dealer mechanic stated that Honda acknowledges the issue but there is not a fix at this time because spare parts have the same defect.
Incident date: Jan 23, 2026
Vehicle has an open safety recall with no repair available. I have been waiting over two years for parts with no ETA from the manufacturer or dealership. During this time, the vehicle has experienced loss of power while driving, creating a safety risk. The dealership has acknowledged the recall but cannot complete the repair due to parts unavailability. The vehicle remains unsafe to operate, and t... Read more
Incident date: Jun 1, 2025
MY engine check engine light and than a warning light came on saying not to drive it and i took it to be repaired at a shop and a hyndai dealer and they told me my engine needed to be replaced even though i always serviced my car. It has 103,000 miles on it. It is the same problem as the other person that reported this problem. The other models were recalled but not this one. Im sure by now you kn... Read more
Incident date: Jan 20, 2026
I was driving to work in my 2022 Ford Bronco Sport when traffic ahead of me stopped suddenly. I was able to come to a complete stop. The vehicle behind me did not see the stopped traffic until the last second and rear-ended my vehicle at an estimated speed of approximately 50 mph. The impact was severe enough that my vehicle was pushed forward into the car in front of me, resulting in a multi-vehi... Read more
Crash
1 injured
Incident date: Jan 20, 2026
The rear windshield shattered out of nowhere while parked outdoors on a cold day (<20 degree weather). There was no impact involved in the shattering. Dealer stated that I must go through insurance in order to get rear windshield repaired. Upon further searching this is a problem that is common with the Acura RDX model from years 2019-2023 there was even a Technical Service Bulletin (TSB) on May ... Read more
Incident date: Jan 9, 2026
While driving on a limited-access highway at 65 mph with cruise control engaged, the vehicle unexpectedly reduced speed to 50 mph without any driver input under steady traffic and road conditions. No braking was applied by the driver, and no warnings or alerts were displayed prior to or during the speed reduction. Separately, the vehicle’s displayed speed-limit information was unstable during h... Read more
Incident date: Jan 2, 2023
cold morning (between 32-40 degrees) come to complete stop at stop sign. lag between input and delivery
Incident date: Jun 13, 2024
Ford does not have the parts to repair my car; my rear camera gets fuzzy at times
Incident date: Jun 13, 2024
The following issues occur on a 2020 Acura MDX with low 50k miles, maintenance was done regular whenever a maintenance schedule appear. For the past few years after purchasing the vehicle we started getting a non-start engine with the key fobs and automatic side mirrors did not open or close when parked. Brand new batteries were replace for the key fob and later the Car Battery and the issue occur... Read more
Incident date: Jun 13, 2024
The following issues occur on a 2020 Acura MDX with low 50k miles, maintenance was done regular whenever a maintenance schedule appear. For the past few years after purchasing the vehicle we started getting a non-start engine with the key fobs and automatic side mirrors did not open or close when parked. Brand new batteries were replace for the key fob and later the Car Battery and the issue occur... Read more
Incident date: Jan 20, 2026
My Hyundai Santa Fe 2019 Limited is burning oil. It started after the Turbo broke in October 2024. The turbo began leaking oil and then died. I took it to the dealership as it is still under warranty and they replaced the turbo. As a result, I have had issues ever since and now my car burns oil at a fast rate. In between oil changes I need to put oil in the engine to avoid it being drained. I am ... Read more
Incident date: Jan 22, 2026
Vehicle was around empty with 40miles remaining and would not start via keyless remote. Upon starting the vehicle all lights on the dashboard came on, this has happened previously and it fixed itself. When this happens, I have 0 brakes. Forward Collision unavailable, Service Brake Pads monitor, Service Traction Control, Service Steering Column, but most importantly Brake System Failure
Incident date: Jan 1, 2026
On Tuesday 01-20-2026, I was driving from Dallas Fort Worth to Oklahoma City, OK. I was driving down the highway I-35 at about 80 mph. Suddenly I felt a loss of power and my truck started to bog down. As I pulled over, the engine stalled out and would not start up again. It would crank but it would not start. My truck was towed to a dealership in Norman, OK. "Landers Chevrolet". I was cont... Read more
Incident date: Jan 1, 2026
Hello, I am writing to report that my 2017 vehicle is experiencing the same issue that was subject to a recall on the 2016 models. Despite the recall being associated with the 2016 year, my 2017 vehicle is showing identical symptoms and concerns. This raises serious questions about safety, reliability, and whether this issue extends beyond the originally recalled model year. I would like this c... Read more
Incident date: Jan 1, 2026
Hello, I am writing to report that my 2017 vehicle is experiencing the same issue that was subject to a recall on the 2016 models. Despite the recall being associated with the 2016 year, my 2017 vehicle is showing identical symptoms and concerns. This raises serious questions about safety, reliability, and whether this issue extends beyond the originally recalled model year. I would like this c... Read more
Incident date: Jan 9, 2026
I was driving the speed limit (75) when I heard an explosion. I immediately pulled over to see if I had a flat tire or if someone had shot my car. I could see no damage and nothing was showing up on my dashboard so I continued to drive but heard a whistling sound. I checked all my windows and then my sunroof. Somehow the sunroof had exploded. There were no cars close to me and no overpasses or tr... Read more
Incident date: Jan 20, 2026
I purchased a new 2025 Volkswagen Tiguan (VIN [XXX] ) on December 9, 2025. On January 18, 2026, with 1,243 miles, the closed sunroof suddenly shattered as I slowly backed out of my indoor garage. There was no debris, no storm, and no outside impact. I took photos immediately, including wide and close‑up shots; none show any impact point. I reported the incident to Brookdale Volkswagen the same d... Read more
Incident date: Jan 20, 2026
The vehicle will shut off at stops after the auto idle stop engages. We have to turn the vehicle back on and press the "off auto idle stop" button to not have this happen. I will enter the last date we noticed this below.
Incident date: Dec 12, 2025
The airbag light came on in my car even though the cars airbags have never deployed. The code that the scanner is bringing up is B1784. The description for this error is Right front occupant detection sensor collision detection, Subaru has a safety recall for this exact issue for this exact year and type of car but are stating my vin does not have the recall. I have contacted them and they stated... Read more
Incident date: Feb 2, 2024
Water entered the passenger cabin of my vehicle during normal rain exposure while the vehicle was parked overnight. The failure occurred at the roof glass/seal system, allowing rainwater to intrude into the interior behind the second-row seating area and soak the carpet and underlying padding. This resulted in persistent moisture and a strong musty odor inside the cabin, consistent with microbial ... Read more
Incident date: Jan 8, 2026
The contact owns a 2020 BMW 330I. The contact received notification of NHTSA Campaign Number: 25V636000 (Electrical System). The contact had been calling a local dealer for updates on when parts would be available and was advised that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informe... Read more
Incident date: Jan 17, 2026
I am reaching out to bring to your attention an urgent issue regarding the backup camera in the 2021 Polestar 2. The backup camera frequently fails to work when the car is put into reverse or, even more concerning, it intermittently cuts out while backing up. Given the limited visibility when relying solely on the rearview and side mirrors, this malfunction poses a significant safety risk. The i... Read more
Incident date: Jan 14, 2026
Ongoing Defect History Since taking possession of the vehicle on November 1,2023, all three second-row seatbelt sensors have malfunctioned repeatedly. This issue has been presented for repair on the following dates: •December 6, 2024 – Seatbelt sensor malfunction reported and serviced •April 4, 2025 – Repair attempt made; defect persisted •May 29, 2025 – Additional repair attempt for t... Read more
Incident date: Sep 17, 2025
Estimados, Mi nombre es [XXX] , residente de Toa Baja, Puerto Rico. Soy propietario de un Lexus IS250 2010, VIN [XXX] . Recientemente acudí a un concesionario Lexus para solicitar evaluación del deterioro del tablero y paneles interiores (superficies pegajosas y agrietadas). El concesionario negó la asistencia indicando que la lectura actual del odómetro no coincide con la última registrada... Read more
Incident date: Jan 19, 2026
Last month I began experiencing a strong fuel odor after driving, most noticeable outside the driver-side rear door area, which aligns with the warning sign described in the recall report. This is a time-sensitive safety concern. [XXX] (PCNA 573 filing with NHTSA). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Mar 31, 2025
3 WEEK OLD BATTERY WAS DESTRYED DUE TO FAILURE OF THE DC/DC CONVERTER PART IS ON BACKORDER FOR TWO MONTHS
Incident date: Jan 19, 2026
Auto Start/Stop system engaged, when given gas the engine did not start. Battery light came on and had to turn off and on the vehicle to start the engine. EA25004 - Investigation [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Jan 14, 2026
Front differential needing completely replaced at 44,000 miles. Might need a transfer case replacement as well. Original quote of $8,300 and if the transfer case is needing replaced, another $8,000-$10,000 job. I have done research online that a lot of other people with X7's are having this issue. Autobahn BMW in Fort Worth, Texas confirmed the issue and that it needs complete replacement done. Th... Read more
Incident date: Jan 1, 2026
2017 Honda Accord Touring Model, once car heats up, radio begins to make a static noise that gradually gets louder until it gets to a point that is extremely loud. It is very distracting and damages hearing, making it difficult to drive, causing a serious driving hazard. It does not matter if the radio is on or off and turning the volume down does not help at all. Shutting the engine off and resta... Read more
Incident date: Jan 14, 2026
Repeated misfires despite repairs at a certified Honda dealership. The van has been under service since the end of August 2025. The vehicle is power off and shut down while driving or cause significant engine/transmission shuddering and stalling. I have had my kids in the vehicle when this has happened on a highway. All service records have been done by certified servicers.
Incident date: Jan 15, 2026
I was driving in the far right lane on the Van Wyck Expressway when suddenly my steering wheel locked up on me along with the following error messages displayed on the odometer: 1. Collision mitigation braking system problem. See your dealer 2. Road Departure mitigation problem. See your Dealer 3. Low Speed braking control problem. See your Dealer. 4. Electric Power Steering problem. Steering as... Read more
Incident date: Jan 15, 2026
I was driving in the far right lane on the Van Wyck Expressway when suddenly my steering wheel locked up on me along with the following error messages displayed on the odometer: 1. Collision mitigation braking system problem. See your dealer 2. Road Departure mitigation problem. See your Dealer 3. Low Speed braking control problem. See your Dealer. 4. Electric Power Steering problem. Steering as... Read more
Incident date: Jan 15, 2026
Three major problems stand out: faulty CV joints/axles that produce loud clicking or knocking noises when turning, false activations of the automatic emergency braking (AEB) system, which I had to turn off, and high-voltage system failures that can disable charging or limit performance. Other concerning issues include steering malfunctions, infotainment system blackouts, USB-C not connecting, batt... Read more
Incident date: Jan 7, 2026
Horns assemblies are Failing repeatedly. Since ownership of the vehicle (2023 and a CPO Platinum Wrap), I have had to replace a single horn, or both horns three times with local Hyundai dealerships. mostly the right horn would fail, then the left. I am currently making efforts to have my vehicle’s horns serviced for the fourth time as they are not working. I have been to my dealership on Dec 16,... Read more
Incident date: Jan 13, 2026
Car started to accelerate randomly and 2 seperate occasions while driving, Car started to decelerate / Brake randomly while driving
Incident date: Jan 13, 2026
Car started to accelerate randomly and 2 seperate occasions while driving, Car started to decelerate / Brake randomly while driving
Incident date: Jan 13, 2026
The contact owns a 2021 Kia Seltos. The contact stated while driving 45 MPH, the engine started making an abnormal loud knocking sound. The check engine warning light was illuminated. The contact was able to drive to the residence. The contact stated that the failure worsened while attempting to drive the vehicle to the dealer. The vehicle was towed to the dealer, where it was diagnosed with engin... Read more
Incident date: Jan 12, 2026
I have been saying that my vehicle is a safety hazard since April 2022. I have had it to the dealer 4x since then in addition to opening up several cases with Inifiniti Customer Service, but nobody has been able to protect my family and I and remedy the situation. At times the vehicle will not accelerate even when I push the gas all the way down. Then it will kick in and surge forward. I also ... Read more
Incident date: Sep 16, 2025
I brought my vehicle to the Jeep of concord for a fuel pump relay recall and oil change on 11/12/25. Prior to 11/12 the vehicle did not experience any of the issues described below. On 11/13/25, a dealership representative sent an inspection video stating the vehicle was in immaculate condition following the recall repair. However, within less than 24 hours, the check engine light illuminated, and... Read more
Incident date: Sep 16, 2025
Traction control didn’t work, and the large OEM seats did not hug my body as advertised, causing bodily injury when struck by another vehicle, “t-bone” on passenger side.
Crash
1 injured